Comments regarding Garden Crossings LLC

Over the past few months, I placed a number of orders with another mail order plant supplier (rated #1 on this site) and was extremely disappointed with the size, vigor, and overall quality of the plants. This experience made me extremely leary of doing any more business with mail order suppliers. However, I am in the process of redoing the landscaping on 3 acres of my property, and with so many new plants to purchase, I can't help but be drawn to good prices that help keep the overall cost of the project within reason and to plant variety not available locally. So I thought I would give it another shot and ordered a few plants from Garden Crossings as a test to see if they might met my expectations and become my new plant supplier. My plants arrived yesterday, and with a little bit of trepidation, I opened the box to see what surprises awaited me. The difference in my two shopping experiences is night and day. The packaging was excellent (no irritating styrofoam peanuts) and the plants (which were sale plants) were beautiful - healthy, vibrant, covered with blooms, and all set to be immediate stars in their new beds. This company deserves to be at the head of the line in Dave's ratings. You can tell that they take real pride in growing and supplying outstanding plants. If I could give them a SUPER POSITIVE rating, I would. They definitely have earned my future business and I would highly recommend them to all of you. GREAT JOB GARDEN CROSSINGS!!!!

Beautiful, healthy plants packed well. They are all thriving! Will order from this company again.

I was amazed when I received my order. Huge plants all in absolutely perfect condition! Without a doubt I will be a repeat customer!

Excellent packing, delivery right on time, plants were fantastic! Do NOT worry about ordering from this company! They are outstanding and I'll be a return customer!

Beautiful plants, fantastic packing, and speedy shipping. What more can one ask for?

Garden Crossings is a top notch company. I order from them every spring and their plants are always packaged well and the plants come in good shape. I have ordered several shrubs and a few perennials and all are growing and doing well. They offer a lot of the new varieties at a resonable price. This company defintely deserves its spot as one of the Top Watchdog Companies!

I ordered a tree peony and admit I was a bit skeptical about purchasing a shrub in a 5 1/2" pot by mail order. I was afraid it would be small and wilted. But I have not been able to find this plant locally and the positive feedback on this website convinced me to try it. I must say I am impressed with the size of the plant's leaves and the root system. It is fresh and green, the leaves were just a bit bent from being in the package. I would second what others have said about the quality of Garden Crossings packaging--it is first rate and was certainly put to the test here. Despite my instructions to leave the package by the side door if no one was home, our Fed Ex delivery person threw the package over the back fence and it took 2 days for me to notice it was out there. The plant was still perfectly ok and the dirt did not spill out of the pot.

I ordered 4 rebecca clematis form garden crossings this spring, all arrived in pristine condition with the vines staked and over a foot tall with flowers on them in the box. I bought a jackmannii from my local nursery a few years ago and these were about the same size With all the rain and wet soil we've had this spring, the vines have been growing like gangbusters and they perpetually flower as advertised, I was very happy with the service and plants, would highly recommend garden crossings.

I ordered one Clematis lanuginosa Candida which was shipped to me in late April in a timely fashion. I have grown this variety of clematis successfully for over 25 years.

The plant was disappointing. It was immature and not a two year old plant as represented on the web site. The vine was short (about 6 -8 inches ), very fragile, and poorly staked. Some soil was scattered in the package probably because the shipper did not keep it upright. In addition, the root system was poorly developed.

I did not contact Garden Crossings because the the plant was alive when I received it and the time period to contact them expired quickly.

Received 2 great plants, a Josephine clematis and Bill Brincka hosta. Plants were packed wonderfully. Best looking clematis of it's size I've seen. At first I thought the prices were a little high, but seeing the size of the plants, and how much I would pay locally for the same size, they are not bad. Plus they had the clematis I really wanted in stock.

OMG! The coneflowers were awesome! Big, healthy and the packing was awesome. 3 out of 6 coneflowers already had blooms and new buds. My very first order and I was very impressed. This is a company I will definitely order from again and again. The old saying you get what you pay for is right on! Thank you for a wonderful first time experience.

My current plant order arrived in perfect condition with all of the plants being large and healthy. However, when 3 of the plants began to bloom it was obvious that they had shipped the wrong color. They shipped replacements right away.

Note: I could do without the Bible verses on the correspondence. As my beliefs are different, I find these unsolicited religious snippets to be quite presumptuous and a bit offensive.

I ordered 6 Euonymus fortunei 'Interbowli' Blondy. I already have 5, and needed to ad, and was thrilled to see that this top company offered what I needed! They arrived thriving and well-packaged, with sticks in the soil equal to the height of the box to prevent the plants from being bounced too much! Very impressed! Their website is not only visually appealing, but already easy to use and informative. I liked how you could pick the ship week as it made it clear when the plants should arrive. I have since received a catalogue and coupon and already used them! I expect order #2 sometime next week! I can't wait to do business again in the future as I continue to add to my garden!

I ordered three plants & was pleased to see that the box & markings were A-1. . .even more pleased when upon opening, the condition & quality of the plants were exceptional. . .I have ordered from half-dozen companies before but have never received plants such as these. . .thanks for taking care of the customer. . .
johnjrock

love the shipping.. great sized plants... love to buy from them!

photos in my diary

[HYPERLINK@davesgarden.com]

I received the plant it was packaged well nothing broken ,the dirt was held in place.
I will be ordering from them again!

I just have to crow about Garden Crossings.
What great plants.
Sure they cost a bit more but the plants are bigger, they have a better chance with my gardening skills.
They come in big boxes all individually wrapped in their own sleeve. One of the Oriental Poppies had a bud on it.
I will definatly order next year.
I also like the way you can add on to an order as the winter goes along. The charge doesnt go thru until they ship another great feature
Theyre just great.

Very impressed!!! Impeccable packaging and huge plants!!!!! They back ordered a rosemary and I'm confident it'll be just as good. My only complaint is that they describe their viola Black Magic which is gorgeous as far as colour goes, as being fragrant and big disappointment....it's not!!!!! One of the reasons I bought her was for its supposedly being fragrant. Oh, well, nothing is perfect!!!!

I ordered the incrediball hydrangea and received the plant at the appropriate time. I was very disappointed when I opened the box and realized this plant was tiny. The very few leaves it had were wilted and falling off the plant. I contacted the company and was told to go ahead and plant it, wait 2 weeks and let them know if it was still in bad shape. Well...2 weeks later and the plant is dead. I'm disappointed because I really wanted this plant and was also upset because the plant was so small and in bad shape when I received it. All of the other 11 hydrangeas that I bought from local nurseries, at half the price of the incrediball hydrangea, are doing very well.
The good thing about this experience is that their customer service was great about responding to my emails and said they would refund the amount of the plant.

Over the past few weeks, I have received mail order clematis from five different vendors. They varied in size and price quite a bit, but I'm happy to say that all the plants are thriving and happy... from every vendor. Garden Crossings offered a good selection with fair prices. Their plants appear to be cultivars they purchased from other growers and then grew out to larger size in their own containers. I say this because my clematis plants were in identical quart-size containers, but had ID tags from various growers. The roots and foliage were full and healthy... quite impressive. But, most impressive was the packaging and shipping. OUTSTANDING! They put each large clematis plant in a separate box, and then paired two smaller boxes inside larger boxes for shipping. The pots were held secure in place so that the plants were completely protected with double cardboard all the way here. The box could be turned in any direction without the plant moving or the dirt displacing. I truly appreciate the care Garden Crossings took to ensure that the plants arrived at my home in the same condition in which they left the nursery. I will happily be a repeat customer in the future. A++++ vendor! =)

Always a satisfied customer. Just want to make a special comment about one plant in particular, the Lobelia 'Queen Victoria' is just beautiful and it hasn't even flowered yet! Thanks again.

I ordered from Garden Crossings after a very bad experience with a different online nursery, and I was thrilled. My plants arrived in beautiful condition-- they're healthy and they're potted as advertised (not bare root). I could save money ordering from a different company, but I'm not willing to take that chance. I just placed another order with Garden Crossings and can't wait to receive it!

Excellent+++ packing. Plants were very large compared to most mail order I've received. Hope they grow in my garden as great as they look upon arrival.

My first experience with Garden Crossings. I ordered a scabiosa that arrived in good condition despite being stuck in a Fed Ex facility over the weekend. It arrived a total of 5 days after shipping and it still looked pretty good: it was also a really large full plant that barely fit in the box. It was packed well.
Overall I am happy with the plant quality, and also that it came in the 5.5 inch pot.

Just received my first order from Garden Crossings. I ordered 4 plants from their end of the season sale and imagine my surprise when a huge 2ft tall box arrived! Yep, the plants were that big and packed so that neither soil nor plants were disturbed during shipping. A very big thumbs up for GC! My first order, but it won't be my last!

I received my order today. This is my second order from Garden Crossings this summer and I am a very happy customer. The plants were shipped quickly and were received in excellent condition. I will order again and recommend this company to others.

Wonderful company! Gorgeous, huge, healthy plants!!! Shipped lightening fast! I am just so pleased to have found this company! A serious garden company with quality merchandise. How refreshing! I ordered a Phygelius, a Filipendula and an Echinacea. Top-notch! I can honestly say, I have never received such large plants from a mail order company before. BRAVO! Garden Crossings!

I won't buy again from them.
first off they said I'd have my order
in a week ,well a month later and
no order,then when I do get it I get
a stick with roots..
I have waited all summer to post this
to see if my plant did any thing,No
not a thing,We shall see what next year brings.

I just received my first plants from Garden Crossings. I ordered daylilies. When I opened the box I was surprised to see the green foliage filling the box all the way to the top. They were in very large pots, expertly packed and properly labled. I am very satisfied with my first order from this company and happy to give a positive review.

WOW!!! After seeing so many poitive experiences and visiting there great web site, I gave an order for eight heucheras on Sunday. That following Wed. I had eight huge plants delivered in perfect condition. There prices are excellent, similar to nurserys in the area, and the selection of plants is outstanding. Great job Garden Crossings, I"ll be back as a loyal customer after this great experience.

I ordered two Roguchi clematis and they shipped super fast and arrived on time. And despite the fedex guy obviously not understanding what "Live plants this side up" means AND tossing the box on its side on my patio, they arrived in excellent condition. Luckily they were packed very well. I'm impressed by how big and healthy they are. Thanks Garden Crossings!

I had been looking for a certain color of cone flower, everyone in my area was out. Lo a Garden Crossings catalog came and there it was. I ordered on line and could not believe how fast it came and even better it was a very nice large plant . I am really pleased and will order again. Pat

I have placed numerous orders with Garden Crossings for Clematis. Their website is easy to navigate, the ordering process is excellent. And, they are quick to respond to an e-mail. I hated to hear the negative response, but this happens sometimes. I am very pleased with my business dealings with them. Oh, and I just received my latest shipment, 7/11/08 and even had blooms on one of the plants, and the packaging well it was over the top as usual. When ordering by mail you would expect to have scrawny plants sometimes [yes, I've been given a reality check a time or 2 with other vendors] but I'm always pleased with Garden Crossings, good root system, healthy plants. The shock of transporting any plants, especially large plants is to be expected, not to mention the cost of shipping large plants. I guess you could call me a fan.

i ordered 1 clematis,1 cone flower. the plants were nice size and in big 5x5 pot
size which most mail order companies don't have for the price i paid. the plants were healthy and now i'm giving them a little sun each day to get them ready to
plant in about a week. i would and will order from this company again!

I placed my first order with Garden Crossings last week. At the time, they were running a special: no shipping charges for orders over $100. My order was over $100, so I expected no shipping charges. It turned out that one of the plants ordered was no longer available. My order dropped below $100 and shipping charges were added back and charged to my credit card. Garden Crossings caught this snafu themselves, called me to explain the error, and credited my account for the shipping.

My plants arrived today and I'm very pleased. They were really good sized and packed well. As best I can tell, they suffered little during transit. I will order from Garden Crossings again.

I placed two orders with this company for the first time this year. Both orders arrived in a timely manner, well packed, in excellent condition. The plants are indeed large and healthy as advertised. Shortly after the first order arrived a poppy died (they can be very difficult to transplant and keep going). They gave me a generous credit for future orders. When they offered a free shipping special I placed a second order which arrived in three days again in superb condition. The cone flowers are especially strong. While the prices may seem high they are comparable to other high end companies and the plants are considerably stronger and larger than most web companies. I will definitely order from this company again as they offer unique perennials. Their customer service has also proven to be outstanding and caring.

I ordered three of the same type of calibrachoa and two 'Bonfire' begonias. All five plants arrived in good health and are vigorously growing (and blooming).
Great plants for very reasonable prices!

I just received my order from Garden Crossing today and am very pleased. My order arrived very quickly from the time I ordered it. Large and healthy plants. Very well packed. I highly recommend them. In fact I'm about to place another order with them!

Excellent plants, customer service is shotty.
I ordered one plant in Dec 07, and in between then and the time they shipped my credit card expired. In between this time I placed an order for 320.00 w/ a different credit card. They contacted me telling me the order for one plant wouldn't go through (25.00) so I provided them with my debit card, and next thing I know they charged both orders to my debit card, when I contacted them I was told by one of the owners that it couldn't be reversed even though when I emailed them I only authorized them to charge my card for the 25.00 not the 320.00 (it has posted to both my charge card and debit card). I will be contacting my credit union to fight this charge, seeing as how I never gave them permission to charge that amount to my debit card this will affect the money in my bank account that I have written checks against. I will be deeply disappointed if this matter can't be resolved in the few days with the Garden Crossings staff. I am not refusing to pay for the order, I just want them to charge it to the card I provided them with.

It will be such a shame because I have to find a company that's farther away from me, and that probably won't provide plants in such good condition.