Comments regarding Gardener's Supply Company

Their automated phone answering recording is great. You can actually speak to a real person right away without having to listen to mintues of options. The person I spoke to was extremely helpful and friendly and went to great efforts to help me with my order. Definitely great customer service which is a rarity these days.

I have ordered from this company on several occassions and finally visited them last year. Excellent place. Great service, fantastic selection. Well worth the drive if you are ever in the area

I placed a small order for a flower aquarium. The order was shipped promptly, well packaged, and is truly a unique item. I would have no problem ordering with them again.

They have a great catalog with some unusual and interesting items. They ship promptly.

I placed a small order on 1-20 using the mail order form, not the website, and my order was on my doorstep 1-27, I never expected it would get here so fast. It was also packaged well. I was very pleased with this company and will order from them again.

I phoned in an order for a birdbath with them in spring 2005 and the person on the phone was very friendly and helpful. I got my order quickly and the birdbath was as beatiful as described. I also think it is unfair for someone to give them a negative rating on account of them not having a particular thing. I buy from several different companies each year, local and elsewhere, because not a single one of them has EVERYTHING I am looking for.

I ordered a gift for my sister for Christmas and it arrived promptly and well-packed. I couldn't find a kneeling pad like this one anywhere else. Absolutely no problem here.

I don't know why I didn't think to post feedback about this company before. Have bought from them many times and have been 100% satisfied with quality of products, pricing, customer service and S&H.

I placed an order for Christmas yesterday due to their free shipping for orders placed this weekend.

Later on I realized I had forgotten to buy for Harry, our rescue Lhasa. I filled out the form and saw there was a shipping charge for orders under $75.00. I emailed the company, they replied promptly and asked me to send them the data on what I wanted to order. I did, they added it to my order and there will be no shipping charges.

The negative comment above, on the fact that they didn't have a specific tool, was absurd. How could one company be expected to have every possible tool in every size, etc.

I had problems with lighting fixtures of the 3-tiered light garden. After emailing the problem, a cust service rep promptly apologized for the inconvenience and advised that she was sending out replacement fixtures and new bulbs. The new fixtures came very quickly, and were much improved from the old fixtures. I was impressed by the level of service and good will demonstrated by this company in correcting the problem.

These guys are fantastic. I ordered a product I wasn't happy with, and they returned my shipping cost and all! Also very speedy response to my emails!

I placed an order with GS that was arrived quickly and well packaged.Unfortunately UPS crushed the top of the box ,and damaged the product. I contacted GS, who courteously and promptly sent a replacement. I will definitely continue to order from them.
They are a WONDERFUL company to deal with and I sure do wish I had read the feedback here for some of the other really bad online companies I have been buying plants from.

I tried to order a Garden screen/sieve here but couldnt find one in their catalog. I live in Vermont and prefer to patronize local businesses.

I finally found a sifter/sieve from a garden supply in Washington State and was slightly annoyed that it had to travel the entire country to get to my garden in Vermont.

The sieve is a life saver here in Vermont. My "soil" if it can be called that is extremely rocky in addition to the fill that was used when my home was constructed in 1989 which is mostly sand and stone and gravel.

Sieving not only helps my new plantings, its also provides me a never ending harvest of gravel for ongoing paving projects.

I regularly order from Gardeners' Supply - just recently splurged on some large self-watering planters (which they practically specialize in). They're one catalog company I don't want to do without.

The website is easy to navigate and they have a large inventory of supplies, even for indoor gardening. I've ordered a couple times and a few hundred dollars' worth of stuff from them in the last few months and am very happy with their service. You always get a receipt and shipping confirmation on your order. Packaging is careful and shipping is quick. Emails are answered within a day or two. As far as their products, I really like their self-watering container mix combined with small-cut coconut husk chips for indoor citrus - great drainage. Their transplant insurance and root shield have helped revive my ailing transplanted plants.

Based on the Garden Watchdog reviews, I've placed 2 orders for supplies with them in 2005, and have been very happy with the selection, quality, and service. Their prices and shipping costs seem a little high, though.

Gardener's Supply saved my sanity!

A few months ago, I bought a bag of potting soil that was, unbeknownst to me, infested with fungus gnat larvae. I repotted all my houseplants with this mixture, and within a week, had swarms of fungus gnats in my house. I tried everything to get rid of them, and nothing worked. Finally, when I was browsing on Gardener's website, I saw a product that contained beneficial nematodes that claimed to kill fungus gnats almost immediately, and would offer continuous protection.

I thought, as I swatted fungus gnats away from my monitor, why not try this?

So, I placed my order with Gardener's. Their website is very well designed, and the order process was seamlessly put together. The next business day, I received a call from them letting me know that I had entered an incorrect credit card number, and when I called back to correct it, I found their customer service rep to be very friendly and laid back.

A week later I received my little nematodes. Two days after I applied them to the soil, I HAVE NO MORE FUNGUS GNATS!!!

I will definitely be ordering from Gardener's again, it really was one of the best gardening transactions I've had in a long time.

Excellent company. Never had to call about anything. Everything is well packaged, arriving in good timeframe and good condition. I have been ordering from them for several years and will keep doing so.

I have ordered several times from them this season. Large and small items; everything came earlier than expected. I called CS twice and they were helpful and knowlegeable both times. I bought several of their self watering Terrazza planters and they were very easy to put together. I would not hesitate to order from them again!

Shipping was super quick. I ordered their 3 tier sunlight kit rack. I ordered it on a Tuesday and it arrived on Thursday - just 2 days! (however, they told me it would take 6-8 days).
I am very happy with the sunlight rack - works well and is good quality.

These guys are wonderful. I have ordered from them several times and have always gotten prompt service and good quality products. I have been particularly happy with the seed starting self watered units and the germinating mix this year. I have had excellent results. I highly recommend them.

I have been doing business with Gardener's Supply for years and have always been pleased with their service and the many products they sell. I was especially delighted to find my order of two days ago sitting on my porch this afternoon. I am thrilled with the turnaround time, and the variety of products I have bought (including the new gardeners pants) are just as described and I look forward to using them once the snow melts!

I'm a repeat customer for several years. Any problem has been handled pleasantly even when it takes a couple tries to get the right replacements for defective or missings parts. I order in volume, so that I need to get a few replacements is not a surprise, it's a small percentage. I can't think of any product I've ordered from Gardener's Supply that's been a total dud, a few things have been okay, most have been great. Favorites are the light garden, APS seed-starter kits and the terraza planters (tricky to assemble, but buy enough and you get the swing of it)

I just started dealing with this company. I had a small problem with the light garden I ordered from them. They were excellent in their response and very prompt in getting me the replacement part(at no additional charge). I will be doing buisness with them in the future.

I recently purchased a 3 tier indoor light table, and put it up over the weekend. It is exactly as it was represented in the catalogue, all the pieces were there, and it was well built.
I drove up to Burlington to pick it up to avoid s/h charges and the folks there were very helpful and loaded everything into my car for me. I love this company, and enjoy all my visits to them.

I have made about ten separate purchases from Gardener's Supply over the last few years. I have always been completely satisfied with the orders. They are also the first company I discovered to carry bulb cages, which are very easy to use (no more fighting with chicken wire!) and have been the best defense against the mole, vole, and squirrel thieves.

Strong positive experience: over the last 5 months, I've placed two different orders with Gardener's Supply. I've ordered seeds, plants, pond treatment supplies, and gardening-related items. Each time, I've received good-quality products and prompt, courteous customer service. I will definitely order from them again. I have no affiliation with this company, other than being a satisfied repeat customer.

I have ordered mainly seed starting equipment from this company and they certainly have lots of good stuff. The quality is high, customer service is good, and selection is good. I would love to see some more nitrate based liquid fertilizers (e.g. hydroponics) which are also great seed starting (for soil) fertilizers.

What can I say... except I've had nothing but positive experiences with Gardener's Supply over the years. They sell high quality garden products and some can't be found elsewhere.

I inquired if they sell a separate rose for the watering can that I bought some time ago because mine broke. I never said it wasn't my fault, but they offerred to send me a replacement at no charge. Wow! I *am* a regular customer, but still... I think that was awesome customer service. And I told them so. They were pleased to hear it.

Quick shipment, easy to use website, great products! Prices are ample. Sales prices are terrific. Lot's of hard to find items.

I'm happy with my most recent order of Terrazza planters. It came quickly, was safely packaged, met my expectations based on the catalog copy and photos, and the prices weren't excessive. This order was as good as previous orders.

I ordered a pair of grass shears from this company. When they arrived they were simply not operable. Although they hadn't been cheap in price, they were certainly below par in quality. I sent e-mail to gardener's supply asking them what to do.

They told me to ship the shears back at my own expense. I wrote to them again and asked for a postage-paid label. They responded that they would be happy to refund my shipping costs if I sent the shears back via parcel post or UPS ground. I sent them UPS ground, which cost over $17.00.

Days went by and I heard nothing from them, although according to the tracking the package had arrived. Finally a credit appeared on my card, but only for the amount of the shears plus a few dollars. I wrote to them again, asking if they needed any further information from me to refund my return shipping costs. I offered to send the shipping receipt, etc. They said they didn't need any of that, and that my money would be refunded.

The last I heard, they said they had refunded my shipping charges, although the amount has not shown up on my card. I will wait a few days and start chasing them down again. All in all I've sent over 10 e-mails in regard to this return, and I've had less than helpful responses from these people. I will certainly not order from them again.

I ordered from this company because of its high ratings on this website. My purchases were packaged well, arrived quickly and were reasonably priced. I will order again.

I've found their gardening supplies to be a little expensive compared to some other companies, but they often have nice sales and discounts. I usually wait for a sale to buy, but everything has been of good quality and worked as advertised.

Their customer service is superb. I once bought a rain barrel that arrived with a mysterious second tube of beaten-up plastic around the outflow, which prevented me from attaching a hose. They worked with me until we figured out that the second layer of plastic wasn't something that had been partially torn off, as I thought, but some extra plastic that had been left on after molding. They suggested I try to cut it off - if that didn't succeed or I accidentally cut the barrel, they'd send me another one. (The operation was successful and I didn't have to ask for a replacement.) Very nice, patient people.

Their store is also worth a visit, but quite a temptation to the credit card!

My first stop for seed starting supplies, garden stakes, watering aids. A+++ company to buy from. Excellent website, excellent ordering process and timely shipments. In over 10+ orders I've not had a single problem or concern. They do send you A LOT of catalogs once you start ordering .... probably 1 a month.

I bought a watering wand from them for Christmas for my DH. It came with pieces which clearly didn't fit onto it, rendering it useless. Even though it took me repeated calls and an email photograph of the item, they came through and sent me the piece I needed. Apparently, I got in right at a product upgrade time and had parts to two different versions of the product. Everyone was very friendly and I haven't hesitated to re-order from them again!

Wondeful customer service, and prompt delivery of items.

I placed my first order from Gardener's Supply a little over a week ago, and received it promptly a couple of days ago. Very impressed so far, and will definitely order from them again.