Comments regarding Gardener's Supply Company

We received a gift of 6 months of flowering bulbs. The first month was 3 amaryllis bulbs, which did not bloom although there were profuse leaves. I notified the company, and they extended the 6 months to 7. To me it seemed that the bulbs were rather small. For the other months it also seemed that the bulbs were much smaller than ones I would have tried to force (which I have done many times). Generally, the tulips performed poorly. There were too many months with tulips and hyacinths...a lack of variety even though hyacinths are a family favorite. Today we received the 7th month (the extra one), which again is tulips and hyacinths with a few other things, already in bloom in the box. In June one might expect something else, especially after having received tulips and hyacinths many times before. The gift is a tremendous idea, and it was always fun to get the well-packaged boxes, but my assessment is that the bulbs were not of superior quality and lacked variety. I found this site hoping to read other comments about this particular item, but I found none.

I ordered several plant supports from Gardener's Supply for some of my taller annuals. The package arrived within a few days, & everything was packaged very well. I would definitely do business with them again.

I've always been happy with Gardeners Supply Company. They have some very clever, useful and creatively imaginative items for those who like to make their gardens into works of art. I have always received good service from them. The one and only time they sent me the wrong product, they immediately rectified the situation, at no cost to me.

Their sturdy ribbed, interlocking edging pieces have proven very useful in partitioning off my slope with groundcovers from the rest of my beds, and also for keeping border rocks in place. Frost heave during winter will push these things out of the ground, eventually, but it's a simple matter to pound them back in when the ground softens, with the mallot I also ordered for that purpose.

I continue getting their catalog and enjoy looking through it. Right now, money is tight, so haven't been able to order anything recently..But I have always been satisfied whenever I've dealt with them.

They fill their orders correctly and the products are shipped promptly and everything is packed very securely. I appreciate they have an extensive 'review' section for each product because making purchases online can be tricky.

I order some bean towers that I was unable to find at the big box stores. I saw them on their website and read some of the reviews on their website. So I gave it a try. This is the second time I've ordered from them. They were quick to deliver and they sent me an email along each step of the way to keep me informed on the status of my order. Even a tracking number as well as they upgraded me to 2 day FexEx ground. I'm very happy with the service and product. Product was as described on their website. I would purchase from them again.

Love this company - I have ordered from them three years in a row with no issues. I like variety of items that they have, the customer service is responsive and I like that I can go visit them when I am in VT.

Purchased Northern Lights greenhouse - been nothing but problems from day one. I wrote wanting to return it, no reply, then reply - Let us replace failing parts, sure - they replaced some parts but you have to reconstruct the thing every spring. They were just trying to run out the time period when you could return it. I was a sucker. A couple thousand dollars later - still junk. Said they would "make it right" - never did. Just junk. Having a greenhouse was a dream of mine - they turned it into a nightmare. Junk.

I, too, have ordered several times from these folk, and have always been happy with their service and products. Good solid company.

I have dealt with this company for years and have made many purchases. Occassionally, I have had problems with an order, but their customer service representatives were always quick to take care of them.
My only negative experience was with some tomatoe plant growing bags that attach to the deck. I followed the directions but the bags, soil and tomatoes turned out to be too heavy for my deck rail, which consequently, was damaged. I do not blame GSC for this. I just think that it was a new item and maybe it wasn't the best product. Overall, I think is a a great company with unique and quality items.

I recently ordered 2 self-watering raised beds from this company. One arrived on time with no problems, but the second was missing. I called Gardeners Supply the next day, the friendly and helpful woman who answered the phone assured me that the missing item just hadn't "made it out the door," and they would send it right away. They were as good as their word, since the missing item was delivered to me two days later, and this on the day (a Saturday) after New Year's Day. I'm really impressed with this company and would highly recommend them.

I have ordered from this company for years. My last order was this fall for more of their heavy duty wire cages/baskets for protecting hyacinth bulbs from gophers etc. They are not exactly a bargain, but these are the only ones that have lasted in the ground for 5 years or more since I don't dig my hyacinths or tulips up . Shipment was quick .

I ordered a variety of gardening supplies from this company, and everything arrived on time, and in great shape. Their bamboo stakes are the best, and the products are all useful and attractive, as well as reasonably priced. I will definitely order from them again!

I ordered a Mother's Day gift from Gardener's Supply online. Not only was my order mishandled, resulting in my mom receiving the shipment twice, after Mother's Day, but the customer service was horrible. Initially, I (politely) spoke with Lisa, who not only didn't apologize for the mishap but sent me a follow-up letter telling me why the mishap was my fault and why I wouldn't receive a credit for the shipping I paid.

A few days later, when it was clear that there were still problems with my order, I called again and spoke to Vicki. Vicki was a lot more helpful and agreed that I should receive a credit for my shipping cost.

Today, I called and spoke with Emily, who definitely seemed to understand the definition of customer service. She told me that she was going to email me a label that I could forward on to my mother, in order to return the duplicate shipment she received. I still haven't received the label, but at least Emily was friendly.

I'll never do business with these folks again.

I have ordered twice from Gardener's. My first order was a bulb birch basket that I sent to my grandmother for Christmas - it had crocus, amaryllis, hyacinths. She LOVED it. She said everything bloomed and in succession as promised on the website.

I also ordered 10" raised bed corners and inline connectors. They were backordered for a little while, which I expected as I ordered them late in the season. When they arrived, two sets of my inline connectors were missing screws and caps. I emailed Gardener's on Saturday, they responded on Monday, and I received the parts on Thursday - now that's what I call service!

I HIGHLY recommend this company!

Ordered an oyster mushroom kit from Gardener's Supply for a friend for Christmas. The family has been loving it and is ordering other mushroom kits. They tell folks about it and we have this group of friends now off and running getting various mushroom kits. Was a great gift. Arrived quickly and is very high quality.

I recently ordered several things from Gardener's Supply, which arrived promptly. One bottle, however, came without it's spray top, and the cap that was put on it was leaking, and not in a plastic bag (the spray mechanism usually is packed separately with the bottle in a bag). I emailed them with my order number, told them the problem, and that I hadn't lost much product, but would like a spray top. The next day I had a reply that they would not only send the spray mechanism, but a new bottle of product. It arrived a few days later. Great products, great customer service. Go to their web site; they don't even mind if you rate their products right there and let the good ratings in with the bad. I like that integrity.

I called their customer service to discuss substituting another item for one that was back-ordered. I haven't had such a friendly and instantly helpful customer service experience in quite a while. I was very impressed. Their shipping is almost inhumanly fast. I've placed and received two separate orders from them in the time since I've ordered, and not yet received my order, from a different company. I only wish they had even more items available so I could do more of my garden shopping with them!

I enjoy doing business with Gardener's Supply. Everything I've received has been well-packed, and arrived quickly. The two times I've called for customer service, the customer service person was civil and helpful. Once I was sent more Earth Staples than I'd ordered, and was told to keep them.

They even have a ratings system on their website where one can now rate their experience with various Gardener's Supply products. I signed up on their website for sales emails and often take advantage of free shipping offers.

I placed an order for APS systems for my mother and decided to get one of the "squash piggies" since they were on sale. The squash piggie didn't make it in the box with the rest of the items. When I called they were so very pleasant and helpful. Not only are they sending out my squash piggie but I was allowed to add on with no extra shipping charge! I immediatly added on some plant supports. After I hung up I remembered my mom wanted the Cobra Head tool that was on sale. I called back and got an equally pleasant and helpful woman. She very quickly was able to add on to the order and was happy to do it! I LOVE this company. They are so focused on good customer service.

I'm a frequent customer of Gardener's Supply because, frankly, they have great selection and I can get multiple things I'm looking for in one place. But I was rather perplexed when I placed an order, then placed another order a few days later using a coupon code for free shipping, and I received the second order in just a few days and the first order (for which I paid shipping) 11 days later. I wrote to the company asking for some explanation and saying that while I understand the second order was delivered within their 6-12 day range, I didn't understand how one order (for which I didn't even pay shipping) could come so quickly and another take so long. And frankly, shipping just shouldn't take 11 days when you are paying more than $10 for it. Unfortunately the response I received could have been generated by a computer. It didn't answer my question and instead told me that if I wanted my order sooner, I should pay for expedited shipping. That's the kind of thing that can turn me off of a company forever. I don't care if you don't need my business, it's nice to know that you at least appreciate it and it would have been nicer if they had actually taken the time to respond to my question. Oh well. I guess from now on I'll look for items at smaller merchants who have a better understanding of customer service.

Exceptional customer service! I bought a Tomato Success Kit for my mom to grow one of her heirloom tomatoes (from Laurel's). I do not have the kit, but my mom said it's very well made. I ordered another kit for my sister, and she also was very thrilled.

I ordered Gardener's Revolution Planters (4) for my tomatoes, and they are very sturdy and very well made.

I plan on buying more self-watering planters to grow my veggies next season.

There are coupons available online.

Fantastic customer service! A year ago I bought their bluebell solar lights and love them. However, the stem breaks easily. I contacted them with this problem, and they replied quickly to my email. They will contact the manufacturer and have offered me replacement or money back. I have purchased from Gardener's Supply Company for over 10 years and have been extremely satisfied with their service and merchandise.

This was my first order with this company. I ordered some Serenade and several other items. Unfortunately during shipping the cap to the Serenade shattered, and even though they had put a protective plastic bag around each item, the entire bottle of Serenade leaked all over the entire box leaving a smelly gooey mess. I e-mailed photos of the mess and quickly received an e-mail with an apology. They corrected the matter by sending out replacements at no charge within 2 days. Wonderful customer service!

A tale of great customer service: I ordered a $399 garden bench from Gardener's Supply Company. It was handsome and appeared well-constructed, but one of the wood slats in the seat broke within a couple of weeks, apparently because of a small unseen defect in the wood. I emailed Gardener's Supply to describe the problem. Within a few hours after receiving my message, the company responded, apologizing for the problem and saying that they had contacted the manufacturer and arranged for a replacement portion of the seat to be shipped to me at no charge. A week later, my bench is as good as new.

I have ordered from Gardener's Supply 5 times this year. I have nothing but GOOD things to say about this company. Shipping is fast, packaging is excellent, quality is worth some of the higher prices, and customer service is TOP NOTCH!!.

I will deffinately be purchasing from this company again!!

I placed an order with Gardeners Supply about a week ago. My order was processed very quickly, I received it today, 3/19. A surprise for me, was, I ordered the APS-12 (windowsill model) and I ordered 4. I didn't realize until I opened the package this afternoon, that I ordered 4 SETS. So I actually have 8 kits! It was a great surprise.
I highly recommend this company!
I will be a repeat customer!

I have always had excellent service through this company. I especially enjoy their self-watering planters. The few times I have received items that were not to my expectations they quickly resolved the issue. I would encourage anyone to shop at their site.

Everything I have ever order from this company ( and it has been hundreds of dollars worth) has been top quality. They have some unique and usefull items that I don't see in any other catalog/web site. Shipping is quick and all items come in sturdy packaging.

They also have great sales in the fall.

Great company had my order within a week.couldnt be moor happy with the product.

The customer service people are great. I made a mistake on my order-- twice--and they changed the order--twice--just for me. The store carries quality gardening goodies, and you won't be disappointed . Now all I have to do is wait for Fed Ex to pick up my return.

I just received my several items I ordered from GSC. I have been a customer for a couple years now, and have never had a problem. I like their site, and their prices seem fair to me. I also get their catalog--If I have any complaints it's that they send their catalog too often. Anyway, my order was broken into several shipments, but it all arrived within 2 days. They do a good job of keeping you updated about your shipment by email.

I have ordered from this company several times without problems. Merchandise generally arrives in less than a week. The only exception was last fall, when I wanted something that was listed on their website as being backordered. I ordered it anyway. They have kept in touch with regular emails, reminding me that the item has been backordered, notifying me of the estimated date it will be in stock (which hasn't changed), and giving me the option of cancelling my order. I'm very pleased with the way the company has handled this situation and intend to order from them again.

I ordered multiple items of the same thing and shipment arrived very quickly. Far sooner than expected. One of the items malfunctioned after a few weeks. The return/replacement was a piece of cake. Their simple pre-made labels for return are fantastic. The replacement was shipped out immediately when they received my return (all in about a week turnaround time). Fantastic! Other companies could certainly learn a few good things about customer service from these folks! Thank you!

I recently did some Christmas shopping online at the Gardener's Supply website. While shopping I noticed that several items were marked "out of stock." Every item I ordered was marked as still being in stock.

I placed my order and it was processed online. Several days later I receive an email informing me that two out of the three items were out of stock.

Why was this information not available on the website? I was sending the order directly to family. Now I am sending them a rather skimpy gift and it's now too late to cancel and order elsewhere.

This is not my idea of how a website should work. If I'm paying a premium price for both items and shipping (yes, you are higher than other vendors) I expect better service.

I wouldn't waste my time (or money) ordering from this company again, unless you enjoy being disappointed or disappointing others at Christmas.

Garden Supply is an employee owned company and I find they treat each sale as a part of their paycheck duties. I ordered/received beautiful and rather expensive lights only to find they had an engineering fault causing them to break. They sent a new item, newly engineered, free of charge with no cost of returning the orig. broken lights. Because they had to wait until the new was in stock it took some time and they kept in contact until I received to let me know they were still considering my order important. When I complimented, they said their policy was 100% customer satisfaction. Apparently this is not just a marketing ploy but a way of doing business.

I have made many purchases from GSC over the last several years. For the most part they ship fast and package well. I have yet to place and order only to find that the item is back ordered which is my chief complaint by me about many of their competitors. When ordering a fertilizer or pest control that I can’t find locally I can count on them to have the item in stock if they say it is and ship it when they say they will. I can’t say their prices are always the lowest because they often are not but when my garden is suffering I know who to call. If paying a dollar or two more and paying for faster shipping will save my garden I’m more than happy to pony up as I’m sure every other serious gardener would.

I would just like to say that i have ordered from Gardener's Supply several times over the phone and i just love them! They are the best! They carry a lot of stuff that i like, and when i have spoken to anyone from their company on the phone, they have been so nice and patient. In addition, i ordered a number of bags of compost and they didn't even charge shipping by weight. Isn't that nice? The compost was gorgeous! It is black and rich looking and smooth and i think it is from Vermont so it must be good stuff. What would we do without Gardener's Supply Company?!

For many years, I was an avid gardener and purchased supplies from Gardener's Supply Company, all with great satisfaction. After several years hiatus, I resumed gardening this summer and contacted them for more of a very special edging that I had retained from a previous home. The customer service representative went to great lengths to locate my historical records and make certain that whatever I ordered today was identical to what I purchased 10 years or so ago. I was astonished to discover they had retained my data even though I had been an inactive account for so long. They still carry the product and it will be on its way to me first thing Monday morning. I am more than thrilled.

I've ordered from Gardener's Supply a few times, and visited the store once. All experiences have been great. Orders shipped by mail are always delivered very quickly. The time I visited personally, I was looking for a fountain I had seen in the catalog. They were out of stock, but the offered me the display model at 50% of the price. It still works great - 3 years later.