Comments regarding Gardener's Supply Company

All Good experiences.

Can't live without Garden supply, I use them alot for my pruner blades.
Would love to own the crane sculptures they have.

No seeds or plants but a great selection of garden accesories.
Tools, garden art,seed starting supplies.
Excellent Service

I've spent more money on gardening at this place than anywhere else! They have the greatest gardening supplies. I often buy the sale items. I buy both on-line and from the catalog, mostly on-line these days. If I've had a problem, Customer Service has always come through to my satisfaction. Gardener's Supply Company is the best.

I love Garden Supply Company. About 6 weeks ago I had to cut down the tree growing at the edge of my patio. No big deal, but it was my 'privacy screen', as my next-door neighbors' kitchen window looks right out on the patio, and the fence is only 6' tall. For some reason my house is situated on the side of its lot, not in the center, so I have practically no side yard on one side and a big one on the other. I searched EVERYWHERE for a 10'-high trellis as a quick privacy fix (I'll be planting a new tree this fall). Then I found GSC. I ordered two of the Bamboo Lattices, Insecticidal Soap, garden-twine-in-a-can (guaranteed not to snarl!), 4 Bamboo Teepees, and 2 strawberry bins that I'm saving for next season. GSC sent me email updates regularly until everything had shipped. I think the entire order arrived in about 5 days. I was quite happy about this, but when I saw the box that held both Bamboo Lattices I had grave doubts - it seemed way too small to hold both of those! Was I ever wrong. They're riveted together accordion-style, and when closed take up very little space, but you can open them up to as high as 11'-12'! I decided on 31" wide, and I trussed them to my existing fence with the new garden twine which truly is the best I've found anywhere (I ordered 2 more cans). When the climbers I planted really get going, these trellises will provide a totally perfect, 10'-high privacy screen. Last week I ordered 2 more, and of course they've already arrived. Just a quick word about the Bamboo Teepees: they're fantastic and take maybe 3 minutes to assemble & install. My cucumbers out in the garden proper are happily inching their way up one. On the patio in two whiskey barrels I have 3 tomatoes planted (in each one) along with oregano, basil, nasturtiums, sage and parsley, and the tomatoes are loving the teepees. Another one is supporting a Charentais melon. And they look cool, too!

I can't say I'm very impressed with their customer service. I attempted to call them three times to place an order and eventually had to leave a voice mail order with their service. I left my email address.The next day I received an email saying there was a problem and please call them right away. There were no details about what the problem was. This I did and once again could not get a real person on the phone. Thinking maybe it was my credit card number, I left another voice mail with my credit card number again.Next day I received ANOTHER email stating they still had a problem and I had to call right away. Again, no human was to be found and no details about the problem, even though I remained on hold for over 6 minutes.Finally, I sent another email canceling my order. It was too bad because they had other items I was considering, but if I can't get a hold of a live person and my first order was such a hassle, I'll go elsewhere.

I am a relatively new gardener with much enthusiasm. I have ordered many things from this company with great success. Their best deals are at end of season and in mid winter when they are trying to clear out last summers merchandise. I've gotten some great deals and the quality of the products has always been superior. If you don't mind storing things for a few months, this is the way to get some great products at a reduced price. The service and customer service people are knowledgeable and friendly. I definitely recommend them now and in the future.

I have not had such good luck with Gardner's Supply. I ordered their plant blankets to protect my plants during a very mild zone 8 winter. When I lost numerous plants because these didn't work, Gardner's Supply insisted that I gather up all these 6' X 20' blankets and ship them back to them in order to get any sort of credit. Of course, trying to fold all these up again and/or find a box large enough to stuff them back into was more trouble than it was worth. Anyway, I was most disappointed.

Last spring, I ordered from Gardener's Supply as I had done many times in the past, but was disappointed with the product - not their fault, it just didn't do what I expected. In the fall I put it away after it had spent the whole summer in the garden. Then I remembered their guarantee and sent it back to them. They refunded it, no questions asked. Also, I once ordered from them and a few days later received a catalog offering5% off everything. My order had already gone through. I wrote them a letter whining about my misfortune. They sent me a refund for the difference, although they did not have to do it. The person taking phone orders has always been friendly and knowledgeable. I now feel totally confident to order from them.

GSC sells those wonderful Accelerated Propagation Systems (APS) that utilize capillary matting. The APS makes germination much easier and greatly improved. I've used mine over and over for years now. Also something new: GSC is now marketing a home study `Master Gardener' type of course series for the University of Guelph (Ontario, Canada). I've already taken the courses and they are extremely beneficial. They provide consistent information with continuity from step to step which isn't always easy to obtain in the field of horticulture. Most of us can't just drop everything and move to a college campus to get this kind of training. With U of Guelph you don't have to, and you still get the same high caliber classes and assistance that on-campus students have.

Regarding Gardener's Supply Company, I have also been in touch with them via E-mail and they are very definitely most helpful! I requested any information, etc. they had on indoor gardening as that is the only type of gardening I can do, (I live in a second floor apartment). The response I got was both prompt and very much appreciated.

The Gardener's Supply people are great folks. I ordered a humongous light fixture from them and UPS apparently dropped it in shipping, slightly denting inwards one end so I couldn't install the bulbs. GS took it back without a peep. I have placed at least five orders for various things over the past 2-3 years and been very pleased. Their order takers all seem to be gardeners. Also, they credited my charge account twice for the return, (due to a disk crash, as it turned out), and when I called to let them know, they said thanks, and a few days later a freebie thank you package of maple syrup from one of their employee's sub-businesses showed up.