Comments regarding Gardener's Supply Company

I have been a customer for over 12 years and have never been disappointed. Shipping is fast, customer service is great and in the rare cases where I had to return or exchange a defective item, it was handled promptly and without hassle.

I bought one of the 2-tier seed-starting racks with the accompanying APS systems, along with a few odds and ends. Parts were shipped separately (which I hadn't quite expected, but made sense considering the size of my order), and came *very* quickly. The whole kit was in good shape and fairly easy to assemble. It was cheaper than some other kits I researched.

I will add that their website has been a useful resource and they generally come off as a personable company. Love looking through their catalogs and have no complaints. Would definitely order from them in the future.

This is my second order this year. What fast shipping they have when we all want it now!! Their quality is superiour to anyone else I have ordered from.
I did have one problem with the first order. I had bought their fantastic tomato ladders (green) last year and was so very happy with their heavy duty quality that I ordered more this year. I ordered the red, expecting the deep red in the catalog, I got a neon orangy-salmon color, and 2 of them had tiny chips on them. I called the company, thinking that I would just let them know, but not expecting to return them, but I was really taken back by their service.
They insisted that I not keep them if I were unhappy with them, even if just for the color! They promptly sent me out replacements, even offering to send green if I preferred (which I did) and asked if they sent me a pre-paid return address label would I mind returning the red (orange) ones? They wanted to see them, as they were shipped from a different location. They are nice, courteous people to deal with who really do beleive in customer service!! I highly recommend this company!!!

My most recent order from Gardener's Supply Company was the second in about six months. Once again, I was very pleased with my order and it's prompt delivery. I did have one slight problem with my order--I ordered the hummingbird seed balls--two of which were crushed in one package. I called customer service and explained my problem (and the fact that it was part of a gift that I needed soon)--the lady I spoke with said that they'd get a replacement shipped right out... None of the 'you need to send it back before we can send a replacement--you pay for the shipping of the replacement' that I've received from other companies. I've been pleased with both the quality of the products I have ordered and with the prompt, courteous customer service.

Got everything I ordered and got it FAST.

I ordered several rolls of the recycled rubber mulch edging last spring.Was out of stock but I patiently waited.It was very expensive to do all my flower beds,but I figured it will last forever. WRONG! Besides being very difficult to work with, I have grass growing right through it. I'm out close to $300.00. I have yet to contact them about this, will do it today.

I placed an order on March 29th. My order was scheduled to come in 3 boxes, two of which was received on April 4th. The one package I did not receive, I called on yesterday, April 10th, and asked if they had anymore information than what's on their website and was told someone would call me in 24 hours. I was quite surprised to receive a call at 9:00am in my office telling me they couldn't find any further information and a replacement order will be mailed today. By 10:30am that order was in their system and approved for shipping. WOW, AM I IMPRESSED!!!! I can't wait to order something else. THANK YOU SO MUCH FOR GREAT CUSTOMER SERVICE!!!!!

My rating: POSITIVE WITH AN A+++

At the end of last season, I ordered a folding garden stool. It was on sale 50% off, and arrived within 5 days. It's well constructed and comfortable. I will order from this company again.

Have ordered from them for several years. Last year I ordered 4 of the large terrazo planters. Hubby put 3 together and noticed one was missing the part that tells you when self watering tank is full. It wasn't something I'd complain about so I let it go. This year when he put the last one together it was missing one of the bottom panels. Since you can't use it without it I called....I thought they'd never believe me...but the planters are great so I had to try. SEVEN days later the part is in my hands (the leveler is also being shipped)! Haven't seen this kind of service EVER! Call me a customer forever!

Gardener's Supply is my number one gardening supply company. I have ordered dozens of times from them---always great pricing (discount coupon codes) prompt courteous service, great quality products for the serious gardener! I recently called to see if a last minute order had shipped yet for the children at school and they expedited it without charge or notice! What a pleasant surprise! There is no other garden supply that rivals their service!!!

I purchased the Rocker Stool on-line. Their on-line format for purchases went smoothly and their communication follow-up was helpful. The product arrived when stated and I'm very happy with the product.

I have ordered from this company for several years now. They are always pleasant to deal with personally and I've never had a problem with an order. I have purchased the black plastic raised beds and have had great success with them!


I try to shop when there is a little discount as their products are a little expensive for me but then again, if there is something that will work in my house and garden I save up and order it.

Another positive experience with Gardener's Supply. I had purchased a pair of toe warmers 3 months ago that stopped working after 2 uses. I forgot about them and recently came across my receipt. I wrote and, despite my delay, they politely offered a replacement, a refund, or credit. Not every product a company sells will be perfect, but perfect customer service is rarer still.

I love this site. They let you know when your products are coming. They send you a tracking number. The products are packed in a nice professional manner. I love the prices and the cute little items that you can find. If you like self watering pots in larger sizes, this is the place to go.

I just love this company. I've bought their gorgeous self watering pots, pot reservoir systems, trellis,.... always have had great service, fast shipping, no problems. They may be a bit pricier but, you get what you pay for. Good service, a staff that speaks English, great products. I can't recommend this company enough.

On 7/18 I ordered a pair of long-handled grass shears, 2 potter's trays, and a set of curved stakes. Everything arrived on July 21 9except the invoice, which they said they will mail under separate cover when I let them know that this happened). The stakes went under plants immediately, the potter's trays are used to keep cutting moist, and my husband has to let me know about the shears, but he thinks he likes the design of them.

Best customer service EVER, even after 5pm on a Friday evening.

I had been searching for a rolled bamboo fencing to cover a chain link fence. Gardeners Supply not only had what I needed, but had it on sale and did not add ridiculous shipping fees like some of the others wanted. (one competitor more than doubled the cost of the fence with the shipping charges). It arrived on time, in good condition and it is even better quality than the web photos portrayed. Two (green) thumbs up!

Buyer beware! Unfortunately I purchased some items from Gardener's Supply Company. I have no complaint with the product, but after receiving them I found the same item at another site on-line for 30% less!! Shipping and handling charges were also significantly more than the other site. Before you buy from them, spend a few minutes on-line searching for other sellers. You will likely save some money.

Have to be one of the most friendly companies. I ordered some vericomposting worms. I had a few specific questions about them that the many generic articles out there on vericomposting didn't discuss. I wanted to use the spent coffee grounds at work and wasn't sure I could feed them 15 lbs a week without them getting into a coffee toxicity or something and only offer the occasional kitchen scraps. I got an auto-generated response saying it would be several days to answer my question. I get a 2 page answer and an article on their website about my specific question. Then, a few other links to advanced topics dealing with worm composting. They put a lot of effort into helping me, and answer my very specific question and I'll be ordering from them again.

I ordered a couple things from this company recently and got them quickly. No problems. I'll order from them again.

I have become a regular customer of Gardener's Supply and overall find the company to be excellent in terms of speed of delivery and quality of items they sell. The company really tries hard to satisfy their customers, which is more than I can say for many online or brick and mortar merchants. I have returned a couple items which upon receipt really did not fit my needs or expectations. Never a problem. I hope they keep up the good work.

I cannot recommend Gardeners Supply highly enough. I have placed six orders with them to date and will place my seventh today. I have had a few occasions to contact the company and each time the problem was promptly and courteously resolved - I received one item that had a broken piece, and 4 hours after sending an email to customer service I received a response apologizing and assuring me that a replacement would be sent promptly - no need to send the broken piece back, which I appreciated. I also called about the status of a backordered item and the phone customer service rep was very friendly and helpful and really knew the products. I have been very happy with the quality of all of the merchandise I have ordered as it is exactly as represented in the catalogs and on the website.

I had ordered something last week and paid extra for second day air via UPS. The items arrived and one was totally broken. It was something ceramic, a "toad trailer" to be exact, so don't laugh! I called the company and talked to customer service. I was told they would replace the item, and I did not need to send anything back. They apologized because it was Friday and it wouldn't go out until Monday. I received it today, Tuesday by next day air. I am totally pleased with the company and will order from them again.

This company is great and I would order from them anytime! I ordered seedballs which got lost in the mail and they sent a replacement immediately and I also ordered a solar starburst light that had a defect and they are sending me a replacement for that as well no questions asked. What a great customer service department they have! Kudos to you Jake and Jan...........

I've ordered from them four times and have no complaints. I'll continue to order from this company.

This is a really personable and well-run company! We have a number of excellent nurseries in our area that have extensive plants and some garden implements, but the choices are extremely limited (or non-existent) on larger items such as hose carts, high quality tomato cages, composters... a friend recommended Gardener's Supply and I was amazed at the number of items on their website -- not just one or two items in a category, but REAL choices!

My first experience with the company was falling head over heels for an enormous tumbling composter -- that was discontinued, but I took a chance that they might still have one at their outlet store -- we made the trip to the store in person, I had the photo and description from the website, and sure enough, they still had a few in the back! I was impressed that the staff knew their extensive merchandise line well and even made suggestions of items they had personally used. I bought several large and bulky items, that one of the staffers took out of the original packing and helped me pack into my small car (no easy feat)!

When I got home, I was the envy of my neighbors with the sturdiest tomato cages ever, the incredible HUGE composter and the tractor scoot! All of the items are very well-made, durable and easy to assemble, and the container booster mix they sell did wonders for my 30' by 2' brick planter. I had hoped to make another trip to the retail store and outlet a few weeks ago, but my plans changed... and that day a free shipping offer came by email-- I got to order the huge hose cart and several organic products -- on sale! What is the most amazing is that the items were ordered on Saturday and I had them delivered to me the following Wednesday!!!
Not nearly as much fun as a trip to Burlington VT in the springtime, but much easier on the car!
I HIGHLY recommend them and am glad to see them listed in the Top 30.

I have been ordering from Gardeners Supply for years (some of my APS are so old they might qualify as antiques!). I have ordered all sorts of things from them, and though they might not be the least expensive for products or shipping, I have found their customer service to be terrific--and personal. For garden supplies, they're at the top of my list.

Great supplies, never had a bad experience ordering.

I ordered a copper birdbath from this company. It arrived promptly and was incredibly well-packaged. The quality of this item was high, the design was as nice as it looked in the catalog, the gauge of the metal was heavy duty, and the pieces fit together very well. My first order from them and I am quite satisfied.

This company has great merchandise and wonderful customer service. I placed an order with them in January that failed to show up. After 2 1/2 weeks of no package I called and spoke with a really nice customer service representative who assured me they'd re-ship the next day. And they did. Turns out UPS has messed up the original shipment and after they heard from Gardener's Supply they became very active in trying to locate that package. The Garderner's Supply re-shipment arrived only a few days after my call. So prompt! Ironically UPS finally located my original package - 2 months after shipment. Thanks Gardener's Supply!

I ordered the 2-tier light garden. It arrived in one week. The unit is sturdy and easy to assemble. There were a few very minor issues, which customer service corrected quickly and courteously.

I have ordered several items from Gardeners Supply during the past year and am extremely pleased with their service. A copper birdbath I ordered last summer arrived with a hole in the bowl. They immediately sent me a replacement bowl. The gardening supplies tend to be the highest quality available. I can't wait to use my new hose caddy and the heavy duty tomato ladders!

I have ordered from them several times, and have been completely and totally satisfied with all aspects of the purchase (website, communication, and shipping). They have a good selection of useful and unique products which are high-quality and priced fairly. On many products, they also include helpful tips and or additional info for assembly, etc.

I have ordered from Gardener's Supply several times in the past and received the merchandise I ordered as it was described. My last order has been a disaster and I will NEVER order from them again. I ordered the folding firewood cart. When I unpacked the order on March 10th I did a parts inventory of the hardware. I was missing one cotter pin and received 3 bolt and nut sets instead of the five required. I immediately called the number on the parts list and was told they would send the hardware in about two weeks. I then e-mailed Gardener's Supply to complain about the poor quality of the cart. The cart would be simple to put together if the parts fit, but they don't. I'm a 53 year old pharmacist and I have a lifetime of experience putting things together, but the parts have to fit, I can't bend metal etc to make them fit....I also told Gardener's Supply about the missing cotter pin and the missing bolt and nut sets.....they also told me they would send the missing parts. As of March 27th I have not received the missing cotter pin or missing bolt and nut sets. I asked the name of the carrier and tracking number and got one of those "lost in the mail " stories.... I have lived in the SAME house for 26 years .... I also never got the hardware from the company that I called when I unpacked the firewood cart......guess that was "lost in the mail" too......

For many years I have ordered various items from this company. I have a very low customer # to prove it! I have ordered various items from a garden cart, bird feeders, tools, plants, dishes etc: Not once have I been disappointed. Only one time was something placed on back order. I do think that their shipping rates are high - but I order heavy items. Their bags of soil are excellent and so is their compost.
They seem to have most everything a gardener (or others) would need, want or crave. Once in a while I've had to call customer service, and have been pleased with the results. This is one of the very few places I would recommend because they are consistent with results.

I have order a from Gardener's supply quite a few time and I have been very happy with them. I get my order on time, if not earlier and the products are great!

I recently placed an order with Gardener's Supply when I received an offer for free shipping. All items arrived in a timely fashion and well packaged. I would order from them again without hesitation.

Karen

I ordered the Garden Starters Greenhouse from this company and not only was the price good, the greenhouse was easy to assemble, and of quality construction. It comes with a 10 year guarantee, and some of my gardening friends that have seen it, or helped me assemble it are seriopusly thinking about buying one.