Comments regarding Jung Seed

I will never deal with this company again. I ordered 1 shrub, 1 tree, a pastel lily collection, Plox, and Dutchman's Breeches. Dutchman's Breeches did not grow at all. The Phlox and lilies turned out completely different from the catalog's description and pictures. Now I won't know what the shrub and tree will be until maybe a few years from now. Don't trust them any more.

My experience wasn't good with these guys this year (2003). Kept waiting for seeds to arrive. When i finally reached them they said they were behind weeks. Not cool. Needed to get some things in. Cancelled order and went to Johnny's. They did send back a refund right away. No apologies from customer service. Oh well - win some/ lose some........ peace & love,,,,,

I have ordered from Jung in the past. I have always had good orders from them.

I realize they are having some trouble this year, but the items that I ordered arrived in fairly good shape. My items did arrive later than last year, but still in plenty of time for planting. One bare root item was rotten when I received it, so I emailed them. They never returned my email, but I received a replacement item in about two weeks which looked much better.

It did take three shipments to receive all of the items, but I found that nice because it gave me time to plant things since I had a rather large order.

I ordered a set of three birch trees and was very surprised when they arrived and were four feet tall each. The roses that I ordered were very nice plants.

We ordered from Jung for over a decade and while our experiences with them were always good, our experiences with them the past few years have been poor. We ordered quite a few perennials from them last fall. About half arrived dead. I called Jung and asked for replacements. I was told to plant them anyway and to wait until this spring for replacements. They didn't come up. I called. The replacement plants were dead and consisted of nothing except a few tiny roots in a plastic bag. A neighbor had a similar experience. We're not ordering from Jung anymore.

In the middle of April, I ordered four bareroot roses from Jung. I received an immediate email response that they had received my order. After four weeks and still no roses, I emailed Jung. Eight days later they emailed me back, saying that my roses were on "product hold and would be released for shipment soon". Hmmmm, what the heck is product hold??

I called them. I was on hold for 45 minutes. They said product hold means due to the anticipated weather in my area (zone 4)they were holding the order until it was warmer. It was in the 70's here when I called, and I'm about three hours from Jung. I asked the lady to please release my order and send it.

I just received them about a week ago (about two weeks after I called).

I will never order from Jung again, which is a shame because the plants are very nice.

Like many others, I did not have a good experience with Jung's this year. I have ordered from them for many years, with no particular problems. This year I placed an order on-line for seeds and plants, including 2 kinds of asparagus and 3 kinds of onion plants. The seeds came in good order, although in 2 different batches. On May 15th I received one of the onion varieties in a small box (I'm in the far north, so the timing on that was okay) and also in the box was the packing list for another box which should have had all the other plants. When I tried to call, almost impossible to get through; I finally did by just waiting with the speaker phone on while I worked on my computer. With the first call I was told they would "put a trace on it and get the plants to me ASAP." I probably should have just asked for a refund then, but figured if I could get the stuff within a week I'd still be okay. Eight days later (on June 5th), had not heard anything so called again; I was told the order was supposed to be shipped out "after June 3rd." When I requested a refund (to my credit card) the customer rep said she would do that, no problem, and apologized for the trouble and asked me to just call and let them know if the package ever somehow did show up. Just checked with the credit card company and the refund is there, in fact they refunded a couple of dollars more than I was charged. I'm undecided as to whether I'll order from them next year; if I do it will likely not be a large order, but I do hope they get their act back together as I've always found their prices reasonable and the products and service (in the past) at least as good as most other companies.

have used in the past but this year. I order 4 items. 2 were out of stock recieved a check after 2 months wait. 2 items that finally arrived had all buds stripped off and dried up. small weak roots. plants will never make it. instant death. this is the last time I will order with them.

I ordered several items from Jung's this year (seeds, supplies, and live plants & trees). I was satisfied with everything except the trees. The plants looked good, seeds are fine. I was disappointed that the trees I ordered arrived with no wrapping or anything to protect the roots from drying out. Of the four trees I received weeks ago (2 shagbark hickory and 2 swamp white oak) only one of the oaks has put out leaves. The other three appear dead. I suspect that they died because the roots had gotten too dry, but I planted them the day I got them, so I'll lay the blame on Jung's. One other criticism: the planting instructions included with my trees recommended that the tree roots be soaked in water for many hours before planting, which I did. A few days later, I received an order of trees from a different company (Musser), and Musser recommended *against* soaking trees in water before planting, commenting that it washes away beneficial bacteria on the roots. Makes sense to me.

I have to agree, they have fallen down on the job. I have used Jung in the past, and this year, I placed three orders, approx $300.00 total. The first was seeds - it took 5 mailings, some at the last minute to get this filled.

Then, Hostas - all were delivered, very tiny (TC?) roots, but all but 1 are growing. One is a weird sport, not a rosette of leaves but a tall stalk with a rosette at the top and scapes with buds on the mid-stalk! (Francee).

The third, late order was for one clematis and sweet potato plants. The clematis came, with a limp, white sprout 4" long. Planted same day in improved spot. Has shown no gowth, but according to them I have to wait 45-60 days to complain!

I was charged for the sweet potato plants (4/19)a week before the Clematis was shipped, but have never received them. I have made three e-mail enquiries (can't get through on CS lines), with NO reply at all. On 5/22, a CS rep did answer, said order was sent to a conractor for fulfillment- I said why bill me, not supposeed to bill until shipped. She said they were having weather problems, but were due to ship 5/3-5/13. This was on 5/22! emailed again yesterday. no action. Cancelled charge through credit card co. Don't ever order from them unless you have this kind of hold so you don't get gypped. I do believe they are having problems.

I placed an internet order with this company on 4/22/03. I got an email confirmation of the order. By the middle of May, I was wondering where my order was. I tried emailing the company twice with no response. I tried calling and got a busy signal. My original order contained two bareroot roses, which it's now too late for. I'm very angry that I've waited a month for perennials I could have gotten elsewhere and had in the ground for several weeks now. It appears the company is out of business.

I've ordered from Jungs for over 20 years. Gernerally, I've been pleased and they've been very good about replacing things I wasn't happy with. They once replaced over 300 sedum plants that had gotten mold and mildew on them because of a shipping problem.

HOWEVER, this year's been an absolute disaster. My order didn't come and I've spent WEEKS trying to get through on the customer service line. Always get either a busy signal or "hold." They're not answering their phones or their e-mails. I think they've gone out of business.

I placed a seed order via the Internet nearly a month ago. I have not received my seeds. I cannot get through on the customer service 800 number; I usually get a message that "All lines are busy." The few times I did seem to get through I gave up after spending 15 minutes on hold. I have not received a reply to an email I sent regarding the order. I have ordered from Jung's in the past and have not had any problems, but I will not deal with this company again. The Jung Seed Company has demonstrated a complete lack of customer service. The company's management should be ashamed of themselves.

Really bad consideration for the customer! I ordered seeds from them online, using a credit card for payment. By error (probably mine) the expiration date didn't enter correctly, but it took Jung over two weeks to U.S. MAIL me a form letter asking for the correct information, although they had both a phone number and email address. I figured that by the time I sent the form letter back and my order was processed and mailed it would be too late in the season to bother with starting the seeds. I'm not ever placing another order--there are too many fine nurseries out there that treat customers with care.

A few weeks ago I ordered strawberry plants so I could get them planted ASAP...well, as of last week, they still had not arrived, and I tried calling their phone lines, but it was constantly busy. This is a disgraceful way to run a business...I agree with a previous poster that Jung needs to hire more people if they don't want to lose their business. I emailed them several times, and no reply. Finally, this past weekend, I drove 30 miles to a local nursery, bought my strawberry plants there, and came home and got them planted. I emailed Jung again, this time telling them to cancel my order...and guess what? Within 2 hrs. I got an email back telling me that they had indeed cancelled my order...I will never buy from Jung again. I purchased other plants and trees from Miller Nurseries in NY, and the customer service levels between the two nurseries were not even comparable. Jung stinks.

Jungs Seeds is a very good example of why it is a bad idea for great small companies to expand too much, too fast. This is also the problem with corporate America today (and the same phenomenon which is now really hurting our economy). It seems like Jung's was a really good company-- and many of its new subsidiaries were good companies-- but now Jungs is unable to handle the volume and the entire situation. THE WAIT ON THE ORDER AND CUSTOMER SERVICE LINES IS UNACCEPTABLE. I have tried a dozen times to get through and have never managed to get through after 20 to 30 minute waits. They try to justify it by saying we're working hard, yada yada, well HIRE SOME MORE PEOPLE!
My story... in early or mid-March I sent an e-mail saying "hey what's up, I was going to order some roses from you -- a first time customer-- but I can't get through." To their credit, they called me the next day or soon thereafter and took my order of four rosebushes. The rosebushes were a bit slow. I had specifically said I needed FULLY DORMANT roses because of my climate -- if they were leafed out they would get knocked back. well my four bare root roses arrived and one was dead as a doornail... the other three had obviously been in transit for some time and had those little sprouts that look like they've never seen the light (and they were not small sprouts but two inches long- obviously they'd been there a while). Having no choice but to plant out, I did, and mulched well to try to protect/harden off the little shoots. But a 22-degree night bit them. So now I have one dead rose, and three unhappy roses, and I CANNOT GET THROUGH on the danged customer service line to get replacements. We'll see if they answer my e-mail, but it's a bit late for me. I'm turned off. I really like working with small nurseries who don't have this kind of volume -- where you get a human on the phone first ring.

This is my last year to order from Jungs. I ordered 2 passion flower plants which arrived completely without foliage. Despite being watered and well looked after, both stems dried up and I pronounced both plants dead. After days of getting an "all lines are in use" message multiple times a day I sent am email that was never answered. When I finally did get through the wait was about 15 minutes.

There was a promise to replace the plants (and I told the rep that it had better have foliage). Not worth the hastle in the future.

Jung has been satisfactory in the past but fell down this year. I ordered 2 blueberries; 1 came thru potted and in good shape, 1 was bareroot and dried out, stuffed in a small plastic bag with a little peatmoss, most of which had fallen out. Seed potatoes were dried out, a few rotting, the rest slow to chit. Onion plants were slimy, and one variety (Walla Walla) is doing poorly in the garden. Yellowstone carrot seeds were not shipped. I e-mailed them on April 21 and have not received a reply as yet.

I have used this company for years. They specialize in plants hardy in northern climates. This year I bought a Wisteria, Tree Hydrangea, and an Azalea collection. We were surprised at how big the plants were. They were shipped at the proper planting time, well packed, and are starting to bud out.

This was my first experience ordering plants by mail and I was very pleased with Jung's service. I ordered nearly $300 worth of plants and seeds and they all came in a timely manner and were well packaged. Just a few days after planting my blueberries are already making leaves and everything else has been top quality too. I'll definately do business with them again.

This was the 'main' company from which I was intending to order my seeds this spring. The seeds not only took over 3 weeks to arrive (seeds mind you, not plants), but several were on back order, and when they did arrive (via first class mail), some seeds were simply stuck into a regular envelope and allowed to pass through the postal service's machinery and equipment without any form of protection. Granted, Jung's did replace those seeds when I called to inquire as to why they weren't even placed into a padded envelope -- however, the hold time for customer service was 25 minutes! I have vowed never to use Jung's again and instead intend to use Pinetree Garden Seeds for all of my future seed purchases. Jung's is too overpriced considering the level of service that is received -- if you can call it 'service.'

I'm a first (and LAST) time consumer of Jung. I ordered seeds in early February, tried many times to call them in March when I hadn't received any, and finally got hold of somebody after several days of trying their email and phone number. In a few days I received all the seeds but one (aegeratum on back order). The catalog hadn't told how soon one must plant the lisianthus I ordered - once I got the seeds, I found it takes about 4 months to germinate, and this is way too long for the time I wanted to have them in bloom! By the middle of April, I still hadn't received my back order - another couple days of emailing, no reply; calling, put on hold; and I finally wrote them I wanted to cancel the back order. I haven't received credit yet, but am hopeful this will show up on my credit card statement at the end of this month. Anyway, I feel their customer service is nil!

I was excited to receive the Jung catalog this year. I ordered seeds online in late March via credit card. As of today (April 25), I've received nothing. I finally got through to customer service this week after about 20 minutes on hold. I was told my order was in the "shipping room" but couldn't get any explanation or commitment as to when they might reach me.

I read the comments from the Jung rep, and don't doubt that they are working hard. But when you acquire troubled businesses, you have to expect problems, and hire more staff! And if you're missing some seed, for heaven's sake, send the rest of the order and LET ME KNOW.

I buy most of my plants and seeds online, and have been almost universally pleased. Jung's performance is a big disappointment.

I'd put together a large plant order, but have not placed it since I have no idea when (or if) it will arrive. If the seeds ever show up, I plan to return them - it's too late now!

I have ordered from Jung's for 3 years and been exceedingly happy with all my plants. They all take off right away. 6 True geraniums I ordered ended up being 15 becasue they were so big I separated them. A great company. Great bare-root AND potted plants. I had a problem with some bare-roots that didn't come up, so they sent me the twice-as-expensive potted plants as replacements!

I ordered an item that was totally unacceptable when installed, I sent an email to Jungs on 3/10/03 and rec. a 'you'll have to wait' email back. Since then I have tried to call, I have snet emails and even a fax trying to get an update. No luck, I have traded with them for years and this is NOT good customer service. The very least, they could let me know what is going on. If I had the phone number fot the corporate office I would attempt to call. I am upset that the 'negligence' of the customer service dept reflects on the whole abnd would like the CEO to see the issue.

I ordered an oriental poppy collection and a few lily bulbs a week ago. The order arrived today, per my request. I placed the order by phone precisely so I could have the correct shipping for my real hardiness zone (as opposed the one assigned to my zip code by corporations). The roots all look a bit dry, but definitely viable, with little sprouts, and the lilies also look a bit dry but not rotten or diseased. I think all of my choices were fair value for the money: the bare-root oriental poppies (in seldom-available varieties) averaged $4.00 per plant, and the lily bulbs averaged $3.00 per bulb. I know I've got some nursing and coddling ahead of me, but at those prices, I expected that.

I'd also like to note, probably for about the hundredth time, that you get what you pay for in most instances. It pays to comparison shop, to check prices and selection at your local nurseries and on-line, to read reviews on a site such as this, and then do your buying.

I ordered 3 trees and garden seeds. All 3 trees arrived in great shape and are really doing great after only 2 weeks in the ground (including surviving a late season freeze). All the garden seeds are coming up, and the onion sets I ordered are already 6-8 inches tall.

I have never had a bad experience with Jung's yet.

This company should be ashamed of itself for ruining so many good companies by their takeovers. Totally Tomatoes & HPS have been ones we used alot, NO MORE!!!

After decades of mail ordering with several companies, I chose to do business with only Jung because of their quality, price, and replacement policies. In the past few years however, I feel their quality has declined [many more plants are dying and fewer seeds germinating] and I have not been getting my order in a timely manner. They will replace anything or give credit, but it's too late to help my garden. This was their last chance with me. I too am waiting.

I too am waiting for seeds that should have been started indoors and even outdoors now. I ordered in February. Jung was my favorite company for the past 3 years. I went out of my way to continue with them. They need help. I will call them one more time (Can't get through). Probably won't use them next year.

Placed an order back in Feb for seeds which needed to be started indoors ahead of planting time. The order was placed on their website, and my credit card charged. To date, I have not received the seeds, and when I tried to call the phone numbers listed on their website, I got a message saying that the phone number was no longer valid or could not be completed as dialed (yes, I double, triple, and quadruple checked the #, with no luck.). I have read the other messages here, and realize they may be having problems...however, the responsible thing to do would be to post such information on their website, and state that long delays may be possible. And to have your phone #'s not working or disabled...well, that doesn't inspire confidence. This was my first time ordering from them...I doubt I will again.

I first discovered Jung's about 2 years ago, and have been a loyal customer since. Everything I have purchased has been healthy and either already growing or waiting for the right conditions to come out of dormancy. The customer service people are wonderful, and although I've never had to test their guarantee, I have no doubt that they would be true to their word.

I've bought perennials, shrub rose, and seeds from Jung's for a number of years and I have always been satisfied. If something didn't grow, the friendly staff immediately either replaced the item or gave me credit. My mother has also purchased from them at their stores and she's been happy with what she has bought as well. For zone 4 gardens, they have good plants at a reasonable price. The catalog isn't glitzy, but then neither are the prices. I get alot more for my money than spending alot on 3-year-old perennials which will need to be divided the next year.

just a kinda ok place for stuff. nothing out of the ordinary and the catalog is almost "childish" in a fashion. An "old house" out of fashion, like Gurney - et al.

On a 1-10 scale I rate it 6 !

I placed an order on Jan 28. The check was cashed on Feb 7, but still no seeds. I did get an e-mail response that they were busy & that my order would be shipped sometime this week. Seeds that I ordered from 2 other companies on the same day are now PLANTS! One week to cash the check & 7 weeks to ship? Something is wrong with this picture!

I ordered seeds, and other equipment, bulbs and plants near the 26th of January. I still do not have my order. I patiently called many times and the lines were busy. When I did finally talk to someone almost 2 weeks ago she assured me that the order would go out that day. E-mails have not been responded to. The seeds needed to be planted by now. Last year they filled my order in a timely way and all seeds were great.

Jung's is currently running a bit behind on orders due to try to chase down replacements for phantom seed stock that failed to show up when the family purchased Shumway and Vermont Bean. They are now advising ordering on line for the quickest service. I've ordered from them for many years and only had a question or mixup twice. I wish that I could say the same for several of the companies that they purchased.

I've been ordering from Jungs for several years, In my opinion they have superior stock to other mail order companies. I ordered 6 fruit trees over the years I feel they have large root systems and get to maturity quickly apples bearing in 2-3 years, cherries 4 years (trees where not feathered as you get from raintree but sprouted well). I've also ordered seeds, raspberries, daylilies, flower bulbs, and garden products. I would not put them at the same quality as Raintree but they are cheaper too. Will continue to order from them as they typically sell plants that grow well in my area (zone 5). Never really needed to return anything or call for failed items. Would highly recommend them.

I ordered a William Baffin climbing rose. It had a root system almost two feet long and once planted, has grown like crazy, even here in Minnesota: Zone 4a.
The plant was packaged well and I followed the directions per the package for pre-soaking in water and planting. I would definitely order roses from them again. I think their prices are reasonable being not too cheap and yet not too expensive. The catalog is straightforward without being pretentious, like White Flower Farm. ( I have had good luck with them too, but I paid a lot more for the products)

I have only ordered from Jung's once, but I don't expect to do business with them again. Lured by their low prices, the fact that they are relatively well-known, and that a friend had had a positive experience, I ordered a bunch of stuff - lilies, bare-root hostas, and some perennials. When my order arrived, it didn't look too promising - bulbs were small and shrunken-looking, bare roots dried out & very puny, one or two little plants obviously DOA. I planted them with high hopes anyway, and while most of them have hung on, none of them are what you'd call thriving. I didn't bother to complain to the company, figuring I had taken a risk in ordering from them in the first place, so I can't speak for their customer service department, but I won't order from them again. Cheap prices are no good if the plants are of poor quality - from now on, I'll stick with Bluestone & a few local growers.