Comments regarding Jung Seed
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Rating | Author | Content |
Positive | gacooleys (2 reviews) | On Nov 20, 2010, gacooleys Buford, GA (Zone 7b) wrote: I have been ordering from Jung's for close to 30 years and have been very happy with their service. While Gurney's and Henry Fields quality has went down hill, the quality of Jung's products has remained good. I have ordered from every catalog under the sun and I have received poor quality plants and seeds from all of them at one time or another. Employees making near minimum wage do not think about the fact that this plant is half the size of all the other ones I've sent out so I shouldn't send it. They just box it up and send it out because that's what they get paid to do. And like the customer service reps most of them are not gardening experts so they have no idea. However, this has not happened very often with Jungs and when it has they have always replaced items. I have also recently started ordering from RH Schumway because they carry a few different items and the quality has also been good. I always look forward to receiving their catalogs and will be ordering from them again this spring. Keep up the good work Jungs! |
Neutral | cramsey1 (24 reviews) | On Nov 4, 2010, cramsey1 Salt Lake City, UT (Zone 6b) wrote: Posted on May 7, 2010, updated November 4, 2010 On November 4th, 2010, cramsey1 changed the rating from positive to neutral and added the following: To update my past rating, One of the moldy rhubarb plants did not make it. It rotted in the ground. The customer rep at Jungs said it was normal for the plant crowns to have mold on them. They did send a replacement but that did not gowe either. I did get one from another vendor that is growning like gang busters. Two of the three gooseberry plants that were sent bare root did not live. I called about one of them after a month when it had turned brown, but was told to give it another month and a half because they wanted to make sure it was really dead. After another month and a half it was not only REALLY DEAD it was brittle. When I called they said they were out of gooseberry plants but would give me a credit. Their seeds grow well, not so much with their plants. The customer service needs improvement and so does their billing pratice. I recently ordered some seeds for spring planting and did not get credit to my account they promised. I might just buy seeds in the future, but I may just go to gurneys. At least if things go wrong, they stand behind their products with a life time guarantee and your account really does get credited or refunded. |
Positive | SoutheastIndy (16 reviews) | On Oct 16, 2010, SoutheastIndy Indianapolis, IN wrote: Posted on February 19, 2010, updated October 16, 2010 On October 16th, 2010, SoutheastIndy added the following: I ordered a 100 everbearing strawberry plants that they had a fall special sale on. Plants were received about 3-4 days after odering them and arrived in great shape. Will buy from again. |
Positive | mikomattic (1 review) | On Jul 21, 2010, mikomattic Salem, WV (Zone 5b) wrote: I have been purchasing plants and seeds from Jung for seven years and I would say they deliver good products. I think we've purchased more nursery stock than seeds. This year we harvested an abundant crop of Pristine apples from a tree purchased from Jung. Usually any problems have been my fault; what should I expect from planting peanuts in clay in a cold climate? I called them today about the tree that didn't grow and they're sending me a credit which can be used for a replacement, or toward another purchase, and I'll be using it. |
Positive | islandmommy (1 review) | On Jul 4, 2010, islandmommy Staten Island, NY wrote: I have had both good and bad experiences with this company. Their plants often require quite a bit of babying. I order 6 Annabelles from them this spring. They arrived looking utterly miserable-- twigs with a few sad leaves. 4 promptly shriveled up and died. I waited a month or so hoping to see a sign of life, but nothing. I requested replacements. The replacement Annabelles were for the most part much better quality than the originals-- 3 much larger and bushy with leaves. Those 3 thrived and the small one shriveled up and died. But-- one of the original 4 casualties let out a little sprout, so I am fighting to keep that one going. Their customer service was very prompt, polite, and the replacements were at my doorstep promptly. |
Negative | gardenbyR (2 reviews) | On Jun 10, 2010, gardenbyR Saint Paul, MN (Zone 4b) wrote: On May 27th I ordered one Cherub Datura plant from Jung Seed Company. On the same day I also ordered a brugmansia "Cassie's Curls" from Park Seed Company. This would be my first order from Jung and my second from Park Seed. I had a very positive experience with Park so I thought I'd give it another go. I had also heard positive things about Jung through a friend at work and after reading the feedback from the garden watchdog I decided I'd give Jung a try too and compare the two companies. There was no comparison. Park came out on top and Jung was a total disappointment! |
Positive | allenst5 (2 reviews) | On May 31, 2010, allenst5 Chester, OH (Zone 6a) wrote: I ordered a few items from Jungs to see how their items are. Well I am pleased to say that they all arrived healthy and are doing great. We will deffinatly order from them again. The killian donahue clematis is growing like crazy and the other plants aren't far behind. |
Neutral | gorillaz (2 reviews) | On May 26, 2010, gorillaz Chase, MI wrote: I'm a long time customers of this company and am well pleased with the seeds, plants, and products that I have purchased from them. I was especially pleased with the recent customer service I received because of a problem with some pea seed. Not only was there customer service department friendly, prompt, and knowledgeable, but their seed quality manager was also. I called in the morning and my seed was reshipped (received it two days later) and just after lunch received the call from the quality manager. I will gladly do business with Jung's again. Note from the Garden Watchdog editors:It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so |
Positive | MorsisX (27 reviews) | On May 26, 2010, MorsisX Lockport, IL (Zone 5b) wrote: Enjoy working with this company. I have only ordered live stock and have been decently impressed. My dad has used them for years and together we only have good things to say about their product, quality and service. |
Positive | bernie3 (6 reviews) | On May 19, 2010, bernie3 Spearfish, SD wrote: I placed an order this year for a black ice plum tree, along with several packets of seed. |
Positive | mysterypoodle (8 reviews) | On May 19, 2010, mysterypoodle Toddville, IA (Zone 5a) wrote: I placed a moderately large order of live plants from Jung this spring, including a few expensive individual plants, something I don't often chance. The plants I received were healthy and perky, well-packaged in paper wraps that protected the plants and kept the soil in place. One of the new hydrangeas was backordered and I frankly figured I'd never see it, but it showed up a week later, also in fine form. I will order from them again. |
Positive | obscurity2 (12 reviews) | On May 6, 2010, obscurity2 Glenmont, NY wrote: Posted on February 22, 2010, updated May 6, 2010 On May 6th, 2010, obscurity2 added the following: I had also ordered 2 gooseberry bushes. They have now arrived on time and in good condition. |
Positive | egareis (4 reviews) | On May 5, 2010, egareis Tarrytown, NY wrote: I ordered plants from four companies this spring. Jung was the best of all three. The plants (red currant, rosemary, rhubarb, potatoes) arrived all alive and very healthy. The red currant and rosemary came with moist soil and carefully wrapped in boxes. |
Negative | CarolJoy (1 review) | On May 4, 2010, CarolJoy Monroe, LA wrote: I placed an order on April 23 and was told it would ship 'next week'. May 4th and now I'm told it will 'ship next week'. I asked to speak with a supervisor - I was put into voice mail! I just want the truth! Apparently they don't know what the truth is, but 2 weeks of this leads me to believe they don't care. I'm sure the Rep knew I would go into voice mail, and the supervisor probably knew it too. Helen - I'm on to you. I'm not going to cancel my order but I will NOT order again. I pay them too much money to be treated like this. I mail ordered from another nursery and had my order within 7 days , I'm sure it was busy there too. I only wish I had seen these company comments before placing my order, and I would not have wasted my time and money. |
Neutral | dnblack (2 reviews) | On May 1, 2010, dnblack Barre, VT (Zone 4a) wrote: In 2009 I ordered 9 bare root "purple pillow geraniums from Jung Seed. They all died, and the company graciously gave replaced them. After the replacements died Jung Seed gave me a store credit. This year I used the credit to purchase geranium "Rozeanne." The young plants arrived in 2 in. pots, wilted, loosely packed with dry soil that looked like it had never been watered. Fortunately, the plants were healthy and have responded to generous watering. I appreciate the service this company offers and their willingness to stand by their plants, though I have been disappointed by the quality of "purple pillow" and the poor packing of "Rozeanne." |
Positive | rtucker607 (7 reviews) | On Apr 28, 2010, rtucker607 Covington, VA wrote: I was pleased with my order and found their staff most kind. Seed germination was very good and I was glad to see that they carry some of the hard to find items that are the life blood for those like us that grow for a farmers market with customers that demand both quality and items different from what they could buy in the local supermarket. |
Positive | tobydog60 (10 reviews) | On Apr 27, 2010, tobydog60 Omro, WI (Zone 4b) wrote: Just received my order from Jung's - 150 strawberry plants ( 6 different varieties) and 2 rhubarb roots (Victoria). Everything was well packaged, clearly marked as to variety and instructions on how to store the plants if they can't be put out right away, along with clear planting instructions. They also threw in a couple of packets of seed for free with my order (1 flower and 1 lettuce mix). |
Negative | klol (1 review) | On Apr 24, 2010, klol Cleveland, OH wrote: I ordered seeds and plants in March. No problem receiving the seeds. The plants including onion plants have yet to arrive. After 3 e-mails, they finally responded that the order was being held for a back order. I requested the order be shipped without the back order.It has yet to arrive. Onion plants (Candy) need to be planted in March here for July harvest. Customer service is non-existent. |
Neutral | treesmoocher (10 reviews) | On Apr 24, 2010, treesmoocher Spencer, WV wrote: After reading reviews here, I had doubts about ordering plants from Jung's--but they had two varieties I wanted and didn't see elsewhere: Full Moon coreopsis and Midnight Prairieblue baptisia. So along with a packet of seeds I ordered these two plants. The seeds were okay, but the plants were tiny and arrived in poor condition--it may have been that they arrived the day before I found them in my mailbox, as this happened to be a rare occasion when I missed a day. The box was upside down, which is what hurt the plants--but it was not marked to prevent this. The two plants were very small and in such poor shape I doubted they'd survive, especially the bapisia. I repotted the coreopsis and it soon responded, and after a couple of weeks the baptisia sent up a shoot and i repotted it as well. Both are in my garden now, doing fine, so if they turn out to be the varieties advertised I don't want to call this negative...but I have to contrast it with the plants i received from Bluestone, on time, all correct, much bigger and in perfect condition. The price was similar. |
Negative | reeve1 (59 reviews) | On Apr 17, 2010, reeve1 Plano, TX (Zone 8b) wrote: Posted on April 13, 2010, updated April 17, 2010 On April 17th, 2010, reeve1 added the following: Ruth, it seems that you do care about customers here and I appreciate that. I'm sure that you have your hands full. If you are interested, I can try to dig out the old order # so you can see what happened with the refused replacements. It would have been back around February 2002. Meanwhile, I contacted Jung about replacements on the recent order and the duplicate order about 10 days ago. I received an initial response, but it didn't mention an approval or date of delivery on the replacements or whether the order was listed in your system twice or if it was just mistakenly sent to me twice. So, the next day I sent a 2nd email asking if the order was in your system twice and updating the replacement list. I have yet to receive any follow-up to my 2nd email. So, I don't know what is happening at this point. I will send the replacement request again to the email address you posted here. I hope that you will be involved in the actual replacements so that this can be resolved quickly. Thank you for your concerned response. On Apr 17, 2010, Jung Seed responded with: "On Apr 13, 2010 1:35 PM, Jung Seed responded with: We are surprised to hear of a problem getting a replacement for plant material that arrived in bad condition. In over 100 years in business we have always guaranteed plant material to arrive in good condition or replaced it. |
Neutral | MollyJane (2 reviews) | On Apr 14, 2010, MollyJane Ravenna, OH wrote: I have ordered seeds from Jung's for many years, and have had no problems with the seeds. Live plants are another matter. Some have done wonderfully, some not. The problems may be due to the slow USPS, not Jung's. For the most part, I like this company. |
Positive | 33blacksheep (2 reviews) | On Apr 14, 2010, 33blacksheep Sparta, GA wrote: I ordered three plants, two of which arrived healthy. I notified the company that the third plant didn't live and today received three healthy replacements for the one plant that died. I had used Jung many years ago but, being unsure of current company policies, made only a minimum order. With such a positive response, I placed a much larger order & I am delighted their service remains outstanding. |
Positive | gretzky99 (10 reviews) | On Apr 13, 2010, gretzky99 Randall, IA wrote: Posted on December 19, 2005, updated April 13, 2010 On April 13th, 2010, gretzky99 changed the rating from neutral to positive and added the following: To add to my comments, I have continued to order seeds from Jung's with no problems. Good germination, accurate order fulfillment, and fast and reasonable shipping. I have changed my rating to positive because of this, but am still avoiding live plants. |
Negative | growingranny (14 reviews) | On Apr 6, 2010, growingranny Dutton, VA (Zone 7b) wrote: Posted on April 5, 2010, updated April 6, 2010 On April 6th, 2010, growingranny added the following: I hate to argue with you about this but: I still have the packing slip with your name on it. Order # 758733*2, CID #3576849 Item # 04525! If you need further proof I can scan the shipping label and email it to you. On Apr 6, 2010, Jung Seed responded with: "On Apr 5, 2010 1:05 PM, Jung Seed responded with: If your candy onion plants were moldy, they did not come from here. I went out and looked at the onion plants after I read this. I also talked to the order fillers. The candy onion plants look great. On Apr 6, 2010 12:32 PM, Jung Seed added: Thank you! I have only twice gotten someone to respond to us about a problem posted here. We've been wondering if there were any real people out there. |
Positive | Kates_crops (1 review) | On Mar 30, 2010, Kates_crops Athol, ID wrote: Posted on February 9, 2010, updated March 30, 2010 On March 30th, 2010, Kates_crops added the following: On 3/25/10, I received the 2yr. old crowns. Instead of 20, there were only 19 crowns. Of the 19, five were too small to be considered 2 yr. crowns. I called customer service to report the problem and spoke with Carol. I was told that Jungs would be sending replacements. Today, March 30th, I received 10 crowns which are absolutely beautiful. I can't wait to plant them. This is great customer service and I will use Jungs again. |
Negative | mattt94 (3 reviews) | On Mar 27, 2010, mattt94 Lacona, IA wrote: I ordered a couple of cherry trees from jung's a couple of years ago. They arrived a little late,mid-april but were alive. My biggest issue was the size of the trees for the money under 36" and very small. Recently their prices have went way up on fruit trees. I personally have decided never to order from this company again. Just way too much money for such small stock. |
Negative | flowers4birds (12 reviews) | On Mar 5, 2010, flowers4birds Chilton, WI (Zone 5b) wrote: Posted on December 25, 2009, updated March 5, 2010 On December 24th, 2009, flowers4birds added the following: The growing season is long over by now (December) and results were mixed. The plum and the cherry we thought were dead did grow. The two elderberries they sent were totally dead. They refunded the money for the Anne Everbearing Raspberries that they never sent. One of the 3 Autumn Bitten Raspberries eventually sent up a shoot. It produced a blossom after frost in the Autumn. So much for everbearing raspberries in the north. They can't beat the frost, no matter what the advertisements say. The five items that were not included in the order they said they sent, did not arrive until after Memorial Day. Jung's excuse was that they had sent them in a separate package along with the package we got on May 7th. They said that the delivery company must have lost the package. So where did they really go? The replaced items arrived in June. The shrubs including the seaberries were all pitifully dried-up tiny sticks with some dead leaves. We tried to nurture them in large nursery pots, but they never got any bigger and some didn't grow at all. The Tristar Everbearing Strawberry plants and Copra Onion seedlings that should have been planted in April that arrived in June, didn't look very lively but we planted them immediately. The stawberries all lived and grew, but the season was so late they did not bear, though a couple of them bloomed by the time of killing frosts. If they survive the winter, as that cultivar always has, they should do fine next year. The onions of course were a lost cause because they should have been planted in April. Only about 25% lived. Those that grew made onion bulbs from a one-half ot one inch in diameter, only worthy of throwing in a soup kettle whole. They looked like onion sets. Very expensive soup onions! In the future, I will buy only seeds from Jungs and never buy nursery stock or plants from them again. The only exception will be if we go to their sales outlet about 50 miles away and buy them in person. On March 5th, 2010, flowers4birds added the following: Spring, 2010--I have one more comment to add about Jung Seed. We have been getting multiple catalogues --up to 7 per year--from Jungs annually for over 40 years. We tried, but never could get them to stop sending multiple catalogues when we only wanted one. I planned to buy seeds from them again this year as usual, but never again any nursery stock. I have always liked their seed varieties and have had no trouble with those. But to our surprise, they never sent us any catalogues at all this year. We have been removed from their mailing list! Whether they figured out who wrote my negative review or if was the critical letter my spouse sent them about last year's terrible service, we will never know, but it does serve to prove that they actually can be efficient if they really want to be. As a result we had a delightful time buying our materials from other seed companies we found here at Davesgarden. We discovered wonderful heirloom varieties to try and received our seeds quickly. We are very pleased with the new companies we have done business with. And we owe it all to the incompetance of Jung Seeds, and the amazing Davesgarden website. |
Neutral | ultimateshopper (3 reviews) | On Mar 3, 2010, ultimateshopper Tulsa, OK wrote: I post this as neutral only because of the customer service manager, Mary who worked to fix the problem on my side & redeem Jung in my eyes - otherwise it would be TOTALLY NEGATIVE Around Jan 18 I placed an order online for some seed starting products and a few seeds - by Feb 8th I still didn't receive the order so I e-mailed for the shipping status. (my bank was charged on 1/19) - A "customer service" rep - Rachel e-mailed me telling me it was shipped. When I replied that I had not received it - she replied me someone else in my house must have gotten it - no offer to be helpful. Communication continued when I verified with my DH that nothing arrived. Although she did provide a tracking number (saying it was delivered) I contacted my post office to have them investigate the non-arrival. They needed the dimensions and exact contents of the box so they could check again and if it were damaged it would be a different area - contents needed to identify. I e-mailed Rachel back asking for this information for my post office and she rudely replied that the "whole order" went out with seeds and products (no details) and she doesn't fill orders so basically just look for a box! I was so upset with her rude, unprofessional, un-helpful reply that I found the phone number and asked to speak to a manager. I work with customers almost daily and there is no way I would ever be that rude to them or anyone else - (esp a new customer). |
Positive | stusse (1 review) | On Feb 21, 2010, stusse Fairmont, MN wrote: J. W. Jung Seed Company has usually sent good plants and always sent a refund if not. My mom and me are completely satisified with their company. We love to order in the spring and fall. |
Positive | plantingman (4 reviews) | On Feb 18, 2010, plantingman Yankton, SD wrote: Jungs is my favorite mail order nursery. My yard is full of their plants. Everything arrives healthy and well cared for. Their customer service matches their top of the line products. Last year I had great results from their Nanking Bush Cherries, Japanese tree lilac, hardy hibiscus, contorted filbert, red rhubarb etc etc! With their great plants and helpful customer service staff, you just can't go wrong. |
Negative | jheisser (5 reviews) | On Feb 14, 2010, jheisser Fairland, IN wrote: A few years ago I ordered some dwarf dahlias from this company - three different colors. I particularly liked one named Singer, so in 2008 I ordered 3 of that color. They grew well but when they bloomed they were a completely different color (all 3 the same). I wrote to Jung and received a refund. |
Positive | curlyjoe1967 (8 reviews) | On Feb 13, 2010, curlyjoe1967 Marshfield, WI wrote: I had the same problem as Dawn0007 did. I waited until the next day and called them. They said thank you for bringing this to our attention. We will change that for you right away. I said thanks and that was the end of the call. I really could see no reason to cancel my order. I've always had good service from Jungs. |
Negative | Dawn0007 (3 reviews) | On Feb 10, 2010, Dawn0007 Irving, IL (Zone 5a) wrote: Posted on February 6, 2010, updated February 10, 2010 On February 10th, 2010, Dawn0007 added the following: I did receive Mary's email and voice message which is exactly what she said here. Except for one twist... she said they credited back my credit card. They have not. It is in dispute. So please beware when dealing with Jung. It seems as though Mary is the only one at Jung who even tries. The others on the phone could care less and did not even bother to try to cancel the order. It was totally evident in their language on the phone. Along with the fact that Mary said the order was already in progress and she hoped to stop it. I know for certain, I will never order from them again and if anyone ever asks about ordering online I will be quite quick to point out who to stay away from. I did forget to mention that in the spring I help out at a local nursery and get a lot of customer questions. Jung is on my "DON'T DO" list for everyone who asks. On Feb 10, 2010, Jung Seed responded with: "On Feb 8, 2010 2:01 PM, Jung Seed responded with: Hopefully you recieved my e-mail and phone message regarding the order cancellation. As discussed, your order had downloaded under a different customer number, which delayed the concellation. We are very sorry that this simple request blossomed into a big issue. This is not the way we do business and this is being addressed. |
Positive | Zinnia1 (1 review) | On Feb 9, 2010, Zinnia1 Clinton Township, MI (Zone 5b) wrote: I have ordered from Jung's for 10 years and have always had a very positive experience. I received my 2010 order in 5 business days which surprised me because I ordered in late December and with the holidays, expected to wait longer. Two years ago I ordered one of their perennial garden packages. The plants were all extremely healthy, but small, most only in 3" pots. I planted them in the fall and was concerned they wouldn't make it through a harsh Michigan winter due to their size, but every one of them came up last year and I was surprised to see how large they got considering their petite size when planted. I am looking forward to seeing them this year! |
Negative | 2dtech (1 review) | On Feb 6, 2010, 2dtech Irving, IL wrote: When placing an order with Jung Seeds, I was told that some of the items would not be able to ship for several weeks. I then asked to cancell the the order while on the phone with them so that I would be able to place my order with another company. On Feb 6, 2010, Jung Seed responded with: "On Feb 8, 2010 2:03 PM, Jung Seed responded with: We are not quite understanding the above situation. If items are not in stock they can certainly be cancelled if you don't wish to leave them on backorder. Please feel free to e-mail or call our toll free line and we will be happy to help you if your problem has not already been addressed. We are very sorry for any inconvenience this caused you." |
Negative | tuna572003 (3 reviews) | On Feb 4, 2010, tuna572003 Hanover, MI wrote: A couple of years ago I ordered June Bearing Strawberries (3 varieties) and Red Raspberries. All of the Strawberries were moldy and soft and some of the raspberries didn't grow. Jung was happy enough to send me more strawberries, but they arrived in worse condition than the first batch. They did replace the dead raspberries and the next batch were ok but I won't order from them again. I ended up ordering from Miller Nurseries and everyone of them grew. I've been growing strawberries for many years and have never seen plants arrive in such poor condition. I just throw their catalog away when it arrives. |
Positive | boxcar_grower (5 reviews) | On Feb 1, 2010, boxcar_grower South Hadley, MA (Zone 6a) wrote: Every time I ordered from Jung I have been pleased with the speed and accuracy iwth my order. I have been a faithful Jung customer for years and will continue to be. |
Positive | newday73 (5 reviews) | On Jan 30, 2010, newday73 Chesapeake, VA wrote: I recently ordered some flower seeds from Jung's because I wanted seeds for the Millenial Hybrid delplhiniums from New Zealand without having to buy expensive plants. I also ordered some snapdragons and foxglove, all of which I will start indoors and transplant in the spring. I had no problems ordering, and they sent me a nice catalog which is always good to see. The seed packets arrived within a few days, nicely packaged with ample instructions on them. I am very interested in the delplhiniums as they are hard to grow here in Tidewater Virginia, because of the high heat and humidity in the summer. However, the Millenial hybrids are supposed to be more heat and humidity tolerant. I will let you know in a later post of the outcome, especially for those who live in the south with high humidity. |
Positive | kwri81 (2 reviews) | On Aug 14, 2009, kwri81 Bloomington, NY wrote: My parents have been using Jung Seed Co for a long time and I have used them for the past two years. I've had great success each year with the sugary hybrid cherry tomato as well as the filet green bean. Each tomato plant yields huge amounts of fruit and the beans do well even in our acidic soil. I've been very happy with the results of all of the seeds I have tried. |
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