Comments regarding Park Seed Company (aka Park's Gardens)

I have ordered from this company for as long as I can remember (≥15yrs) - they are one of my favorites to buy from. Mainly because their customer service has always been so friendly and helpful - Even when I used a credit card that I forgot I had and insisted that it couldn't be me. When I finally got my brain back, we both laughed so hard that we almost lost the connection! (It was a football bet that I won and my husband lost - hence HE had to buy the plants from the catalog that year!).

The catalog is great, the website easy to use - especially the quick order option. The only disappointment I have had over the years is that the plants usually don't survive the shipment or the first weeks planted out. I am not sure why this is....and not all of them die. The perennials for the most part make it (maybe 60 % of them) but the shrubs and trees don't. I have tried the tall ilex and failed everytime. Very disappointing. Also the azaleas don't make it in shipping. In fact, I recently advised my husband to avoid buying shrubs and trees from catalogs because of the disappointing survival rate (with the exception of Musser Forest - one of the best for getting tree saplings).

I haven't noticed any germination problems or plants that are not true to their package or catalog description. I do agree that the "order status" component of the website could be improved (as mentioned...how could something I ordered on Feb 24 be shipped to me on Jan 27th? I believe in relativity but that is a little to freaky for me in a euclidian (?) based world view).

Overall this is one of the companies that I order from time and time again.

Placed a first time order with them was for Biodome seed starting kits. I am pleased with how prompt they processed my order. One suggestion they should do is with shipping is to use something else other that styrofoam peanuts to package the products. It took some time to clean up the mess that was made geting the product out of the box There are more environmentally friendly peanuts that are bio degradable. If they are going to use them might I suggest that the product first be put in a bag then placed in the peanuts.

Recently, I purchased 5 seed packages, one organic (Mermaid) seaweed fertilizer packet, and a plant that is scheduled for the end of March/first of April.

I received my seeds 8 days after I placed my order. No glitches and seeds in good shape! Yeah!

I didn't want to say anything untill I tried this company a second time, (second year).

Last year I ordered around 290 Petunia Seeds. 150 of them were every color in the book, some with stripes and some solids. None of them were the color I wanted or type. Some of them had different blooms on the same plant.

Last year my order took a long long time to get here and because the Petunia's take so long to grow in the first place, I wasn't able to pot them up in time for Spring Sales in hanging baskets. I suppose it was a blessing in disguise since most of them weren't true to what they were suppose to be.

This year I placed another order for some vegetable seeds. That was a month and a half ago and I still don't have them.

I will avoid this company in the future. There are too many places out there to order from where I don't seem to have a problem. This company cost me a lot of money in sales. It won't happen again.

"

Dear DarrellR Riverview,
Thank you for ordering from Park. The amazing diversity that
you found in the petunia seed is unusual, and we would
appreciate having the opportunity to resolve this situation as
well as the vegetable seed issue with you as soon as possible.
Our goal is 100% customer satisfaction so we welcome your
immediate call when something is amiss. Please contact us at:
1-800-845-3369 or ereeder@parkseed.com

We have exchanged several emails with DarrellR in an attempt to work out a resolution with his Canadian shipments. We understand his frustration and have extended offers of merchandise credit, replacements, or whatever he could suggest that would be satisfactory to resolve the issue. Even though he refused all of our attempts to reach a resolution, we made a special reshipment of his bean order using DHL express service and refunded his charge card for the cost of his petunia seeds. We have wished him good luck with his gardening and encouraged him to reconsider Park Seed in the future. We hope one day to be able to count him again as a satisfied Park Seed customer.

We are happy to report that DarrellR let us know that he
received his new shipment of beans on March 20. We appreciate having the opportunity to resolve the situation."

Extremely slow shipping!!!! I emailed to complain and they claimed I needed to be patient because it was their busy season (February). It’s been over a week (8 days and counting) and my seeds are still listed as “in stock and reserved” but have not shipped. Why did I bother upgrading to better shipping if they’re just going to sit on the seeds anyway? Very disappointed!

"

Dear krisxlee, Getting your garden off to a quick start by starting seeds indoors is smart gardening! We were surprised to see your posting and would like the opportunity to resolve this as quickly as possible. Please contact us at: 1-800-845-3369 or ereeder@parkseed.com

We have contacted krisxlee and worked out a resolution. We appreciate having the opportunity to fulfill our goal of 100% customer satisfaction. We look forward to serving krisxlee's gardening needs in the future."

Just a note about the seeds I've purchased this winter. The germination rate has been 100% for me in 10 out of 10 packets of seed. Here's the downside...
I can't imagine anyone sitting there counting how many specks there are in one of those packets, but I've found the count to be widely variable. One labeled as 25 seeds turned out to be at least twice that amount and one labeled 25 had only half as many. Will I order from them again? Yes, but won't rely on twosies and threesies.

I placed my first seed order with Park's this year. After about 1 1/2 weeks I received a partial order (Petunia 'Dolcissima Fragolino', Viola wittrockiana 'Majestic Giant Mix', Zinnia elegans 'Ruffles Mixed'). My other 2 packets- Zinnia elegans 'Giant Cactus Mix' and Petunia 'Aladdin Nautical Mix' are on back order (hence the Neutral rating). I placed my order over the phone and the representative was great. She seemed very knowledgeable, was polite and made the transaction pleasant.

In the past I've ordered bare root, old-fashioned roses from them and they were great. I followed the planting instructions to a tee, but I'm not sure that anything can kill some of these old shrub roses.

I used to order from Wayside Gardens too (hostas and peonies) and was always satisfied. I don't order from them anymore only because I prefer Songsparrow Farm's selection and quality for Hostas and peonies.

Ive bought seeds and gardening supplies from Park Seeds for over 15 years. I will continue to do so as they have consistently sent my seeds and garden supplies in a timely fashion. I ordered plants the first time this year and hope that the plants come in alive and healthy. I will let you know how they do.

I haven't ordered from Park's in more than 10 years. 10 years ago, the roses and bulbs I ordered were very nice, and appropriately priced. I've been reluctant to order perennials for the last several years, because I found the prices too high for the size of plant offered.

I have been ordering seeds and live plants from Park Seed for two years now and have always had exceptional customer service. The seeds arrive well packaged and in a timely manner. Live plants are also well packaged and come with a label so you can mark the plants. My plants that did not survive, were replaced without any problems - even when they were on sale. I am looking forward to ordering from Park Seed again this year. Thank you, Park Seed, for becoming one of my favorite mail order seed companies.

I ordered a few plants from Miller and they have done really well. The fern didn't come up in the spring, but it was too early to tell if it was dead or not. I waited until other ferns had come up to be fair about it before I notified them. I explained this to them, and even though it was a little over their 1 year guarantee, they still replaced it.

I ordered from Park for three years. The first year was mostly seeds. Most of the seeds germinated and those that didn't were replaced. The second year, I ordered plants. The plants were very small starts. A few failed to thrive immediately and several others didn't overwinter well, despite the fact that they are hardy in my zone. I called and got credits. This past year I ordered more plants and they also failed to thrive. I hate having to ask for credits. Buying from Park isn't worth the bother. I can get much larger, healthier plants from a good local nursery for less than it costs to get small starts from Park. I will only shop from them when I can't possibly get plants locally.

"

We have attempted to contact KatieLovesDogs to resolve this issue. Our goal is to reach 100% customer satisfaction, and we can only do this by your willingness to communicate with us.

Katie, thank you so much for letting us know the problems you have had with our plants. This forum is a great place to exchange information about how our seeds and plants are growing, and I'm glad we have the chance to discuss specifics.

First, I'm glad that the seeds did well overall, and that you got credits for any plants that did not thrive or overwinter in your garden. Still, I know just what you mean about hating to ask for credits. (You know, we seldom ask for plants to be sent back when there's a problem, but we've had a few folks ship them to us anyway to "prove" that they aren't healthy! Say what you want, gardeners are a pretty honest bunch!)

And the worst part is that when you put a year into a plant, it's much worse to see it fail. Since you start part of your garden from seed, you are very experienced about hardening off and transplanting young plants, so I'm certain you gave the plants a great start in your garden. Although they were smaller than you wished, they grew the first year, then struggled through the winter. I wonder if they needed additional winter protection (such as a heavy mulch), or if their location was good for spring through fall, but stressful for winter? (Often shade-loving plants, for instance, are exposed to full sun in winter when the leaves drop from deciduous trees above them, and even this weak winter sun can be too much.)

I'm sure you have considered these possibilities, but sometimes it helps to go over everything with a fellow gardener. Our horticulturists are available for just these sorts of conversations, and if you ever have a question about another Park product, please give them a call. They would love to help, and all of us appreciate hearing about how our plants are doing in various climates.

But this doesn't answer your main problem, which is that the plants we send are often smaller than those you can find at the local nursery. It's true. Because we're a mail-order nursery, we have to ship our plants at prime transplanting time -- the point where they will best survive the trip and establish most successfully in their new home. You might think that larger plants with more branches and leaves would do this better, but oddly enough, a lot of aboveground growth can actually be a problem when it comes to transplanting. (That's why some plants are shipped "bareroot," or dormant without any aboveground growth at all.) All of the aboveground growth -- the leaves and stems and even buds, if they are present -- have to be constantly fed by nutrients the plant receives through sunlight, water, and soil. But when the plant is shipped, it loses several days of sunlight and a certain amount of water. If it's a small plant with a good root system, this loss isn't too damaging, and it usually transplants easily. But if it's larger and lusher, often it can't recover from the stress, and may suffer transplant shock.

Even though all of us here at Park want you to buy everything you can from us, I understand your point about using the local nursery, and there are definitely products that are best found locally. (Grass seed is a good example -- it's so specific to different areas that if you aren't sure what kind grows best in your area, the local nursery is the place to tell you.) But for all those wonderful plants you can't find at the neighborhood nursery, Park would love to be your supplier! Can we discuss more specifically the plants you had problems with these past two seasons? Please contact us at ereeder@parkseed.com. If at all possible, we'd love you to give us another chance.
"

At the end of fall last year Park's was running an online end of season sale and I purchased 500 of the red and yellow Tulip bulbs they had for sale. Being a beginning bulb gardener, I was unfamiliar with the size Tulip bulbs needed to be in order to bloom. You can imagine the work that went into getting them planted... and only about two bloomed. Yes that's right 2 out of 500! I had only been reminded of this when someone on Daves asked about my Tulips and I remembered I had not left feedback so here it is. I see here that I'm not the only one that has had such a bulb experience, so I don't feel as though the fault was on my end. I certainly did everything in my power to learn all I could about getting these to be a success and I believe the problem was with the bulbs. It doesn't matter if they guarantee the price for their products... How much did it cost me in time and effort and dashed dreams of a lovely spring show only to be so disappointed? If I ever order from them again, and I would really have to be compelled, it certainly wont be bulbs. It will have to be something I can inspect immediately and return if need be.

"

Dear soulgardenlove,
We are sorry to hear about the bulbs. We would love to have the opportunity to reach a resolution on this issue with you. Please contact us at 1-800-845-3369 or ereeder@parkseed.com. Thank you."

Ordered a seed starting mat and thermometer on Dec 17 thru their phone order. Person taking the order was polite, knowledgeable, etc. She told me the order would arrive in 7 to 10 working days. It arrived in 5 calendar days. Considering the volume of mail/pkg. this time of the year - I was pleased (besides it was a gift to me!) Included with the mat was a bonus daylily and 4 pkgs of seeds. I am very pleased and will order from them again.

Tried to order online, and that was a bust. But I did receive an email about my uncompleted order and responded. They responded back quickly - good customer service in my eyes!

Good seeds, some very hard to find and expensive, good instructions. Terrible plants!!

I have ordered seeds and also just ordered a light system to grow my seeds, the seeds have a very good germination rate and so far the prices are reasonable, they ship everything promptly and they even tell you when they are going to ship it, also the company allways sends you a pamphlet explaining everything there is to know about growing from seed. I really like their company and will definetelly order from them again.

I have only ordered seeds & kits and have met with nothing but success.Tomato,sunflower, eggplants & peppers grew like mad, made me look like Luther Burbank. Oh yeah I live in Brooklyn and the plants thrived out on my fire escape. Seeds were so successful that I gave away at least 8 plants to my neighbors.

Ginger

I have purchased seeds and merchandise from Park's. All of the vegetables grew from the seeds sent (so far!) as well as the sunflower seeds. I've had no problem with the merchandise purchased. I did purchase some herb seeds here, most of them flourished, with the exception of the chives. They sent a new packet of seeds, and when those didn't grow anything, they issued a merchandise credit. A+ in my book! I have a friend who ordered a blueberry plant from them and it is thriving as well, so no complaints here.

I picked Park Seeds because I was looking for specific seeds and they had them (and had a good rating on Dave's). They had prompt and careful shipping with instructions on each package of seeds. The only thing they didn't have was pretty pictures on the packages, but if the flowers are half as pretty as they are online, I'll get over the not-having-pictures part easily.

I haven't ordered plants from Park's, which seems to be where most people are having problems with them, but I've ordered seeds a couple times from them without any problems. Speedy delivery and and large variety.

I have had NOTHING but wonderful experiences with Park's. I have ordered seeds and within days they are here! They have ALWAYS stood by their guarantee. I have had plants I have gotten from them not thrive,they have either replaced them or given me a credit. I have highly recommend ordering from this company! I order from them every year,and will continue to do so.

I have only ordered seeds from here twice when they had clearance sales, but I got all the things I ordered in one shipment, VERY quickly, usually 2-3 days after I placed the order.

I've ordered from Parks many times. The plants I've received from them over the past 2 years have not thrived. One reason is the length of time it takes for the plants to get to you (7+days). By the time they arrive they have been in pitiful shape. Yes, they will replace them if the plants are still available but I've decided it just isn't worth the effort dealing with them. Unfortunately, their supposedly more upscale catalog, Wayside, is just as bad.

"

We have attempted to contact furrbunker to resolve this issue. Our goal is to reach 100% customer satisfaction, and we can only do this by your willingness to communicate with us.

We are glad to hear that you’ve ordered many plants from Park and Wayside and have generally been satisfied. We have had excellent service from our current shipping company, which delivers packages in 3 to 5 business days. Sometimes things occur that are beyond our control (such as delays from the local post office), which may have happened in your case. Contact us as soon as possible when your shipment arrives late. We can either send you a new shipment or issue a credit. Also, if the carrier does not have satisfactory service in your area, you can specify one that you would prefer us to use to send your plants.

We hope that you will use your Dave’s Garden email to contact us for a personal answer and resolution."

I have ordered twice now from Parks. I ordered two sets of seeds, both of which were prompt. Great germination rates. One package of Black Eyed Susan Vine was short two seeds (10 seeds per package for like $3). I wrote via email, got a response the next day and had a new package of free seed in two days. I will order seeds again, but from reading other's posts, will stay clear of plants.

I have used Parks & Wayside for years. If something is wrong they fixs it and I might add they always very nice about the problem. I have a very big yard so I buy a lot of sale things and some times I have to call but they treat sale thing just like full price thing. I will always check with them befor I buy any thing from some one else.

"

We have contacted jestelleoan & this issue has been resolved."

Purchased canna's and lily bulbs in April. One package of canna rhizomes was devoid of characteristic eyes and showed signs of initial rotting. Planted them anyway-a mistake. They never came up..Park sent a replacement. The latter were in worse condition than the original set. You would think if you informed them of a problem they would look into it. Not so! Have bought a lot of seeds and other products from Park over the years and was generally satisfied. Unfortunately I have not made any purchases over the last three years were I did not have a problem. Have lost confidence in this companies products and would not recommend them to anyone.

"

We have attempted to contact frankc1 to resolve this issue. Our goal is to reach 100% customer satisfaction, and we can only do this by your willingness to communicate with us.

We have learned over the years that we can’t take the risk of shipping substandard plants. The shipping process in itself is stressful, and then comes transplant shock. We stake our good name on shipping big, healthy, top-quality plants, and when one fails to meet our standards, we remove it from inventory. We have been known to remove entire crops for the season when they didn't live up to our expectations. In the long run, we have found that it's far less frustrating for our customers to wait another season for a plant than to try to coax along a poor specimen.

Some plants or bulbs may be in a condition that they should not be shipped. We do our best to cull these long before they reach your doorstep, but there is no doubt that occasionally a substandard specimen gets through. We try to minimize these mistakes with our guarantee, but of course we know that there is no real "making up" for a plant that doesn't grow well in your garden.

Since you have been a long-time customer and only experienced problems in the last few years, we hope that you will give us another chance. Will you please contact us at 800-213-0076 so that we may talk about this further?"

Ordered 25 strawberry plants and a rose this spring. Both arrived in good condition in mid-April. The strawberries look great and already have green fruit on them, and the rose now has buds. Very happy with the condition of the plants and the prices.

I ordered about $350 worth of perennials and tomato seedlings on 4/9/2005 from several online companies, including:

Bluestone Perennials
Sunlight Gardens
Niche Gardens
Avant Gardens
The Tasteful Garden
The Natural Gardening Company
Park Seeds
Burpee

My order from Park Seeds was the last to ship (on 5/25) and did not arrive until 5/31 (sitting somewhere outside Philadelphia over Memorial Day weekend). The plants I received were in bone dry soil and beyond just wilted. They leaves were as crispy as burnt toast and fell apart in my hands.

The plants from the other companies arrived much earlier and in excellent condition.

Bottom Line:

Park Seeds' quality is very uneven. Sometime you'll receive healthy plants in good condition, but it is just as likely that you'll have to wait way too long to receive poor quality plants.

"

We have attempted to contact temorafarms to resolve this issue. Our goal is to reach 100% customer satisfaction, and we can only do this by your willingness to communicate with us.

Dear Temorafarms,

What a miserable experience you had last spring with the plants you ordered from us. I speak for everyone here at Park when I say that we are heartily sorry for the timing and condition of your plants. Six days in transit, especially in late spring when the temperature can rise dramatically, is far too long.

It is also frustrating, when ordering from more than one gardening mail-order company, not to receive all your plants within a few weeks of each other. You would think that because most companies ship according to the US hardiness zone schedule (based on bundles of zip codes), your plants would all ship on the same date. If only this were true! The fact is that even companies with identical shipping schedules modify those schedules all season long based on several factors: the type of plant being shipped, the weather at your location, and the weather at theirs. Let's look at each of these:

The type of plant being shipped: As an experienced gardener, you know that different plants break dormancy or reach transplant size at different times. Gardening companies try to ship at the peak of plant health -- at the time when the seedlings or young perennials are growing strong enough to survive the journey to your garden, yet are not so well-established that they have extensive foliage, buds, and possibly even blooms to maintain. (You may have had the frustrating experience of going shopping for plants with a novice gardener. They always want to buy the biggest, most bloom-covered plant in the nursery, and it's hard to convince them that a smaller plant that is only beginning to set buds is more likely to transplant successfully and grow well in their garden!)

So based on the needs of the type of plant they are offering, mail-order gardening companies may ship at very different times. Tomato seedlings from the deep South are probably ready to ship a month or two before late-rising perennials grown in New England, for instance, even though they are all going to the same place: your zone 6A garden.

The weather at your location: At Park, we change our shipping schedule throughout the season to reflect actual (instead of "average") weather conditions in your area. The goal is to get as many top-quality healthy plants as possible to as many gardens as possible, so we pay close attention to the weather. Now, this may mean that your plants arrive a bit earlier or later than expected, and occasionally your garden may not be in the area most affected by unusual weather. But we try to err on the side of lateness rather than earliness, because in spring, late frosts kill many more new transplants than early summer heat.

The weather at our location: We have field-grown plants as well as greenhouse-grown varieties here at Park, and we also use trusted, top-quality professional growers for some of our plants. All of these factors affect when plants are shipped. A late spring, such as we had last year, will delay shipment of some plants. Again, our goal is to ship the plants at their peak of health, not when it is most convenient for us -- and this often means a change in ship date.

But I doubt that the ship date was responsible for the death of your plants last spring. The culprit was the unconscionably long travel time. No potted plant should spend 6 days in darkness in a box, no matter how healthy, well-packed, or stress-resistant it is. And added to that, the fact that your plants sat somewhere (possibly in an un-air-conditioned warehouse) over a long holiday weekend . . . It's no wonder your plants did not survive.

I'm going to mention that we have a new shipping carrier this season, and a new policy that no plant we ship will ever spend more than 3 days in transit, but I know that's small comfort to you for last spring's disaster. Will you please get in touch with us as soon as possible so that we can see if there is anything we can do for you? We can be reached at 800-213-0076, and we really want to hear from you. Thank you, and again, on behalf of all of us here at Park, I apologize for the bad experience you suffered last spring."

Ahhhh.... my love/hate relationship with Park's...

Their end of season clearance sales are awesome. On one hand, I ordered a TON of spring blooming bulbs for next to nothing, I am talking hundreds of bulbs. Their giant fragrant hyacinths were the BEST I have ever seen or grown. The tulips and daffs were all true to name and very few of them did not thrive, I mean, maybe 1% out of hundreds. There's the love part of my feelings. Now on to the hate.

At the same time I ordered these amazing bulbs, I also ordered about 30-35 iris rhizomes. For $1.69 each, why not? Now, I know you don't bury the rhizome. I know they don't like wet. I planted them all in with other irises I received through trades or other companies. This spring, I was HORRIFIED to realize that ALL BUT TWO suffered rot and the rhizomes were gross and mushy. ALL BUT TWO!! That is a HUGE failure rate! While all my other newly planted irises thrived.

This spring, I ordered some perennials, and about 25% needed to be replaced due to being received dead (and yes, I know the difference between dormant and DEAD). The phlox collection for $28 was a joke, little bare roots so tiny you needed a microscope to see them, but they are at least growing.

The upside is, they stand behind their plants and replace as requested. I am leery, however, of being sent MORE defective iris rhizomes, but am keeping my fingers crossed.

"

We have attempted to contact lilaclily to resolve this issue. Our goal is to reach 100% customer satisfaction, and we can only do this by your willingness to communicate with us."

Last year ('04) I ordered several packs of tomato plants for myself and for a friend. They arrived late (too late to find local replacements) and spindly, and neither of us had much luck with the few that survived. I phone Park's immediately after the plants arrived to express my dismay, and emailed toward the end of the growing season to describe our failures and ask for some sort of adjustment. I heard nothing from Park's, so I called this winter. My early concern had been noted, and Park's refunded the cost of our tomatoes.
This March I ordered my tomato plants from another source, but my friend wanted a specific variety that Park's carried, so I ordered a six-pack for her, as well as several perennials for my garden. The perennials came far too early, but have done well enough after some weeks of nurturing inside. No sign of the tomatoes, however. I finally got a card from Park's, asking me to call about my "recent" order--and I learned they are completely sold out of tomatoes! It is now late May, and my friend will have to take whatever is left locally. The women I spoke with were polite and sympathetic, although neither could do anything for me, and all three supervisors on duty failed to answer their phones. I can imagine no reason, save a horrendous last-minute catastrophe, for Park's failure to inform me some weeks ago that they had failed to start enough tomatoes to cover a March order.

So I won't order from them again. What a disappointment.

"

We have attempted to contact feministg to resolve this issue. Our goal is to reach 100% customer satisfaction, and we can only do this by your willingness to communicate with us."

I have been dealing with Wayside Gardens and Park's Seeds for more than ten years. Both have supplied me with excellent products. If I can't get something I ordered to grow, they cheerfully replace it.

I have purchased more seed, plants and gardening products from this company over the past 30 years than all my other gardening mail orders from other companies combined.

I rely on Park's for my yearly seed ordering almost exclusively.

There has been an instance or two when the plants I ordered did not survive the transplant into my yard, but each time I either got a refund or a replacement without any hassle. Customer service also responded well to my inquiries.

I have had pretty good luck with Park and will order from them again in the future. They stand behind their products and either replace or give credit when necessary. I've ordered a lot of roses from them and on the whole they've done well. I got a few mislabeled roses, but they were promptly replaced.

I've ordered from Park Seed for over a decade. I always get seed in time for their season and have no problems with germination.

I was hesitant to order from them, as I never had before. I ordered two bareroot roses. They were not packaged very well when I received them, both seemed just tossed in with some straw and were tangled together. Neither rose had any growth on the stems, and one of the rose roots was brown and looked dead. I still planted them, and could never get either of them to grow. I won't order from them again. I was very disappointed.

I have ordered from Parks several times and it has become one of my favorite places. I always get my seeds within a week and plants in a timely manner as well. I have never been sent anything but healthy plants ready to plant in my garden and so far everything has thrived. I've had excellent germination with their seeds, most packs giving me a flower from every single seed. I have some bulbs as well, but they haven't come up yet. I fully expect them to be excellent as everything else from Parks has been.

When money is tight there is nothing better than their end of the season sales. I fill in holes in the garden at that time and place large orders if I can. Those sale plants have always been just as wonderful as those I pay full price for.

The only problem I've had is that they ran out of the hydrangea I wanted the first time I ordered and no one notified me. It was listed available on the website and I received everything else in the shipment, but that one plant kept changing shipping dates at the website. I finally called about it and was told they were sold out and it would be shipped in the fall. When I asked why I wasn't notified and why the shipping date changed daily instead of just saying a fall date, I was told that they don't give that info if you order online. That wasn't very nice, but they never charged me for that plant and I was able to just cancel it without a hassle and reordered two of them this year and received them in excellent condition. They are thriving!

"

We have attempted to contact Purlefirefly to resolve this issue. Our goal is to reach 100% customer satisfaction, and we can only do this by your willingness to communicate with us."

I got a few vines form parks this year they got to me in great shape they look very healthy.
I also got a few packs of seeds from parks all were in good shape.
I am happy with my purchase and the way they were shipped I will buy from them again.
Robbie

I ordered seeds from Parks three times this year. (Feb-Mar-Apr 2005). The seeds received were of execellent quality and sprouted even more quickly than the suggested timeframes. I had received an incorrect email offer and responded to the company that I wasn't able to order on the email offer. They appoligized for the problem and made me a special deal on my next order of seeds. I have always received my seeds within 2 weeks of my order and I think they are an excellent company.

Park's online performance is weak. I placed an order, 10 days later...nothing. So I went to the order confirmation email and there is a link to check order status...but it gets an error page. The website is down? What? They never say when they will ship. But I have gotten 6 emails about placing another order so far... these folks need to better understand internet retailing I think. Just not easy to do business with. But their telephone operators are very nice.