Comments regarding Park Seed Company (aka Park's Gardens)

Because I have been dealing with Park's for years, I decided to report this as only a 'Neutral' vs 'Negative'. On 12-24-06 I order 10 Permanest trays and one package of seeds. The seeds were shipped and arrived within a week and I figured they trays would soon follow since upon checking my order on the website they showed "In Stock and Reserved" On 1-10-07 they still had not showed shipped so I e-mailed regarding the item. I received a quick reply stating "In reviewing our records, I see that the Perma-Nest trays are being processed. They should arrive to you next week." On 1-15-07 I received my credit card bill which showed the total order which had been posted 12-27-06. As of 1-16-07, they still had not arrived or show shipped. Another e-mail and again I received the reply "I am sorry that the Perma-Nest Trays have not shipped. I have requested immediate attention to this problem and expect these items to be shipped tomorrow or Thursday at the latest." They were finally shipped on 1-19-07 and arrived 1-26-07 -- 5 weeks after placing the order. I will say that customer service did get back to me quickly with return e-mails.

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I would like to further research your above posting. To do this I must request that you please e-mail me with your full name and address. If applicable please provide an order reference number. Thank you.

Jay Johnson
Customer Contact Department
e-mail:JJohnson@parkseed.com
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Last year (2006) I made my first seed order online. I chose Park Seed because they happened to have the varieties I wanted and looked like an established company.

I was VERY happy with my order. Despite an invasion of bugs, I had a bountiful, beautiful garden. All of the seeds except one kind (Goats Beard) germinated without problem. The plants were healthy and robust.

I also had good experiences with prompt email responses.

Overall, I'd give them the highest recommendation. I'm already studying their website and catalog, trying to hold myself to a reasonable-sized order for this spring. I'll certainly be a repeat buyer.

Juls

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I am happy to hear that you enjoyed our products or services so much. Thank you for sharing your garden with us.

We would love to forward your compliments; if you would send us your order information, we can let the appropriate department know that their efforts were recognized and appreciated. Please email me your zip code, last name, and order number.

Thanks again,
Jay Johnson
Customer Contact Department
e-mail:JJohnson@parkseed.com"

I recently ordered some seeds and a growing tray from this company. The customer service has been excellent and the products were shipped promptly and in good packaging. I'm sure the seed will germinate properly as they are in good shape.

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I am so happy to hear that you enjoyed our customer service so much. We do take great care in every step of your order, I'm sure you will see great returns on your seeds.

We would love to forward your compliments; if you would send us your order information, we can let the appropriate department know that their efforts were recognized and appreciated. Please email me your zip code, last name, and order number.

Thanks again,
Jay Johnson
Customer Contact Department
e-mail:JJohnson@parkseed.com"

Wonderful ! Have ordered several times. Nice selection, great packaging. They email you Thanking you for your order and they emailed you to let you know they have been shipping. I like it when a company does this. Good Customer service on phone too !
I will shop again !

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I am so happy to hear that you enjoyed ordering with us so much. The Perma-Nest Trays are a very popular item, I am sure you will get great results in using them.

We would love to forward your compliments; if you would send us your order information, we can let the appropriate department know that their efforts were recognized and appreciated. Please email me your zip code, last name, and order number.

Thanks again,
Jay Johnson
Customer Contact Department
e-mail:JJohnson@parkseed.com"

I have been ordering seeds from Park for about five or six years. I have had only excellent experiences working with this company. For me, the germination rates of both vegetable seeds and flower seeds has been nearly 100%. I only received one packet over the years that had less than the listed amount of seeds, but I was sent a new packet within a couple of days of my call. I just received my order for this year and can not wait to plant my seeds again. I feel Park is a great company for ordering seeds.

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I am happy to hear that you enjoyed our products so much. We take great care with our products to make sure we deliver the best.

We would love to forward your compliments; if you would send us your order information, we can let the appropriate department know that their efforts were recognized and appreciated. Please email me your zip code, last name, and order number.

Thanks again,
Jay Johnson
Customer Contact Department
e-mail:JJohnson@parkseed.com
"

Operates an EBAY store called PerfectPlants.

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I am happy to hear that you enjoyed our products so much.

We would love to forward your compliments; if you would send us your order information, we can let the appropriate department know that their efforts were recognized and appreciated. Please email me your zip code, last name, and order number.

Thanks again,
Jay Johnson
Customer Contact Department
e-mail:JJohnson@parkseed.com"

I have ordered loads of things from Park's this past year and have had nothing but great service and products from them. Whether bareroot, potted (small or large) or as seeds. I'm kind of perplexed by some of the negative comments below.

In detail:

packaging -- from trade gallon roses to bareroot Clematis, I was always surprised at how well things looked as they arrived this very hot summer (they're in SC, I'm in AL). They use boxes, peanuts, etc., but all pots have faux straw on top and all of my plants arrived with moisture retained (another company farther north shipped rather poorly but, again, we've been very hot and dry this year.) All Park's packages contain detailed information about each plant, too.

speed of service -- I always got things in less than a week (usually 4-5 days from placing online order), and I never asked or paid for rush shipping

success -- whenever I planted small or larger live plants (or bareroot), they have been trotting along just fine even in this dry, hot year. Their bareroot Clematis and bareroot Daylillies have been a particular joy.


I really like Park Seeds and intend to do plenty of business with them in the future. Right now, I keep trying to rein in my potential "for spring shipping" purchases... you know how the winter makes us devour those catalogs!

As I am located in Canada, I've not had the opportunity to order live plants from Park Seed or their affiliated companies. I was surprised to read the comments from some of the posters as I've never had problems germinating Park seeds.

About 2 weeks ago, I received an order from Parks since I took advantage of their fall seed sale. I sowed the seeds which included Eucalyptus, Digitalis, Dianthus, Agastache, Papaver, Platycodon, and Verbascum and all these seed varieties germinated well.

The previous year, I sowed 11 different seed varieties and all of them germinated well. I keep very accurate seed germination records and I would say that Park seed sends out very good product. Their service is quick and they provide excellent customer service.

I first ordered from Park's Landscapes on 7/16/06. I ordered Brugmansias, and a lillies collection. The Brugs arrived very quickly, though much smaller than I expected. The packing method left the plants with few leaves still attached. At this point (Dec) they are still only about a foot tall. I was assured that the lilies would ship shortly. On 8/11 I foolishly ordered again. By now I was concerned at the lack of lilies. When I contacted them, they were sorry, but they had run out. I asked why no-one had notified me. I was told that they weren't set up for that(???). I questioned my new order (seeds, and a Honeysuckle Harlequin, the HS was to be shipped in Nov). I was assured that this would not happen again. Got the seeds. Contacted them last week, since Nov was almost over, and got a reply that he was sorry, but it would not be shipped. I could order again in the spring. I would receive a store credit. As I'd already told them that I would never order from them again, I thought that was a bit nervy. I have requested that I either be issued a check, or the amount creditied to my card, we'll see what happens.

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We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your complete email address, billing address (including zip code), and any other pertinent information to assist you. We want to help.

Some time ago, we reviewed your posting on Dave’s Garden Watchdog website and responded with a D-mail on but did not receive a reply. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your complete email address, billing address (including zip code), and any other pertinent information to assist you. We want to help.

Barbara K
Park Seed/Wayside Gardens Customer Contact Department
bkirkland@parkseed.com
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Ordered a canna "australia" to be exact, which arrived dessicated, but comp said go ahead and try anyway. Didn't grow, several complaints later, received a "credit" which the next year the company refused to honor. Neither myself nor my garden club will do business with them or any of there partner companies again

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We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your complete email address, billing address (including zip code), and any other pertinent information to assist you. We want to help."

November 9th I ordered a lemon tree as a houseplant which was to be a Christmas present for my sister and told her to watch for it. Some days after that I ordered another item for someone else that was sent out very quickly and arrived in good shape. I emailed and asked if the first order had been forgotten. I got a canned answer that the nursery hadn't released it for shipment. I emailed back that I was concerned about the weather as it was now almost Tgiving. The reply was that if the tree wasn't released in time for the part of country where it would be planted, it would be mailed in the spring. Obviously the canned replies weren't about houseplants. I called to cancel. On the phone I got the same irrelevant answer. I told the woman I wanted to register a complaint. I also told the company by email how infuriating their canned replies were. If they didn't have the tree they should have told me instead of stringing me along. Now I'll have to tell my sister what happened to her present. Ergh.

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We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your complete email address, billing address (including zip code), and any other pertinent information to assist you. We want to help.

Some time ago, we reviewed your posting on Dave’s Garden Watchdog website and responded with a D-mail on but did not receive a reply. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your complete email address, billing address (including zip code), and any other pertinent information to assist you. We want to help.

Barbara K
Park Seed/Wayside Gardens Customer Contact Department
bkirkland@parkseed.com
"

I ordered a plant from this company and it arrived half dead. I took a picture of it and emailed it to their customer service and they said that I could send it back, and they'd reimburse for the plant, but not the shipping to me and back to them. Well, I didn't see the point in paying so much shipping not getting anything out of it so I just planted it and took great care of it and watched it die anyways. Gee...can't wait to order from them again.

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We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your complete email address, billing address (including zip code), and any other pertinent information to assist you. We want to help.

Some time ago, we reviewed your posting on Dave’s Garden Watchdog website and responded with a D-mail on but did not receive a reply. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your complete email address, billing address (including zip code), and any other pertinent information to assist you. We want to help.

Barbara K
Park Seed/Wayside Gardens Customer Contact Department
bkirkland@parkseed.com
"

I ordered a few seeds from Park's last winter and was not impressed with the seeds (lower seed counts than advertised) or their customer service (took weeks for them to answer my email) but they did eventually replace the 2 packs which had insufficient seeds.

My biggest issue with them is their shipping cost. They currently have a sale and I tried ordering a single pack of seeds for 66 cents, but the shipping cost was $6.95! For one pack of seeds. That is absurd! I can mail seeds for 52 cents, how can they charge those rates? There are currently a few seeds on sale at their site that I would like to try but not at those prices! I'll take my business elsewhere.

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We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your complete email address, billing address (including zip code), and any other pertinent information to assist you. We want to help.

Some time ago, we reviewed your posting on Dave’s Garden Watchdog website and responded with a D-mail on but did not receive a reply. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your complete email address, billing address (including zip code), and any other pertinent information to assist you. We want to help.

Barbara Kirkland
Park Seed/Wayside Gardens Customer Contact Department
bkirkland@parkseed.com

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Purchased two rosa floribunda climbing. Plants arrived in good condition, well-packed with good information on the plants and planting instructions. No problems with this order.

I ordered about 12 plants from Parks at the beginning of August. I got all except three, and now it is almost November. I have no experience in fall planting and I am not sure that there will be enough time for my plants to get established before frost ( it will be middle of November here). I wrote to Parks asking when finally all my order will be shipped and I got an automatic (?) reply, something like " Thank you for your patience". Also, among those plants that were shipped one got separated from its roots (meaning dead), another -- instead of a potted plant I got bare-roots with a mushy decaying leaf and stem. I don`t understand why it takes more than two months to ship the order and how I am supposed to plant something when winter is approaching so quickly.

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We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your complete email address, billing address (including zip code), and any other pertinent information to assist you. We want to help.

Some time ago, we reviewed your posting on Dave’s Garden Watchdog website and responded with a D-mail on 11/01/06 but did not receive a reply. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your complete email address, billing address (including zip code), and any other pertinent information to assist you. We want to help.

Barbara Kirkland
Park Seed/Wayside Gardens Customer Contact Department
bkirkland@parkseed.com"

I just received my 3 Rose Pink Knockout Rose -- Unfortunately instead of the trade gallon, bareroot plant indicated in the catalog I recieved 3 one quart size rooted in pots.. I called the Park Seed (very polite staff) however, no one seems to know about how this happened. But they did seem to know they have no gallon size plants available for shipping. This is troublesome on several levels

1) The fact I ordered back in August when I had several options on who I could obtain gallon size plants from. But, now it is the end of October and will have to wait for Spring.

2) $14.00 for a quart size plant is very expensive. I was very quickly offered a 10% discount -- when I called and questioned the order. That would still be $12.60 each. I have found most places sell the same plant for $7 or $8.00.

3) Customers should always be notified if a substitution nearly half the size as noted in the catalog is going to be shipped.

4) I suspect the company knowingly shipped 100's (or maybe 1000 or more) of these small roses to unsuspecting and unknowing novice gardeners who will accept them without question. I would have to question the business ethics of a company that would do



I had hoped much better given they are part of Wayside Gardens. I plan on calling tomorrow and telling them I will be returning them for a full refund. I really don't want to wait a couple of years for the plants to grow to gallon size.

I do expect they will do the right thing for me -- but have a hard time doing business with a company thay may have questional business ethics.


So as things stand I would have to rate them negative.

I visited Park Seed this past summer (2006) and loved the experience I had. Then a few days later I decided to order some of their plants online and have them shipped. I bought about 4 corkscrew vines and 2 brugmansia. When I received my order there were no leaves on anything. I immediately emailed the company about the condition of my purchase. It took them about a week and a half to respond, which I understand because they are a large company and receive hundreds of emails and phone calls. They told me that replacements would be sent as soon as possible, this was after telling me that they should still pull through, which they didn't. Life went on, I became busy and forgot that a replacement was supposed to be sent. About a month later I emailed them again and they told me they didn't have that plant in stock anymore, but they did credit me the money I spent. I'm giving them a neutral for their lack of communication and the poor shape the plants arrived in. The brugmansia are doing fantastic now. I recommend stopping by their site if ever you are in Greenwood, but would not necessarily recommend buying plants from this company online.

To those of you who missed out on, or passed on the corkscrew vine plant.....that's unfortunate. I ordered one also. When I received it, it was a tiny little shoot, maybe an inch or so long. Like you, I thought it would be a lost cause, but I decided to give it a try anyway. I am so glad I did. It grew very slowly until we got an intense heat wave, high 90's, around the end of July, or beginning of August. The hotter the temperatures got, the more the plant grew. I'm not kidding when I say that I believe it grew 6 inches overnight...EVERY night. I finally bought a trellis that I believed would be way too tall, but I was wrong about that too. It filled the trellis, and since then I have been winding it in and out, keeping it full. I just had to bring it inside for the winter, and I am so delighted that I decided to get it. I so hope that I can keep it going until next spring again. It gets the most beautiful lilac/purple blooms on it, so unusual. I just received an email from Parks saying that they are back in stock. Maybe you should think about ordering once more. If you're lucky enough to get one, I promise that you will be amazed at the growth and won't believe your eyes when you see it bloom. Good luck!

I ordered a corkscrew vine, which is an annual. Parks said they had it in stock, but then sent me a backorder notice. I sent an email to customer service and told them to cancel my order. In late July they shipped this annual to Dallas, TX. As an annual, it's major growing and blooming period is already over by that time, and it is definitely apt to burn up in the dry Texas heat that late in the summer.
I refused the package. Parks called to see what the problem was and I relayed all this information to them. What a shock when I got my credit card and discovered they had charged $17 for shipping and return shipping. When I wrote them about the charge, they said, "We're so sorry." That was it. No offer to refund and even split the difference. Parks is NOT the company I used to order from. They are chasing the dollar and no longer care about customer satisfaction. I did warn them that a unhappy customer has a far longer memory than a happy one. But they seem unimpressed. Beware their "greed and indifference."

I think they re-email quickly and respond to customers and suppliers very soon. An efficient company.

On 8/10/06 I placed a small order with Park for a fern. After thinking it over I decided that the shipping was just too much for one plant. The plant was $14.95 and shipping was $7.95 for a total of $24.90. I called on 8/17/06 and cancelled the order and was assured my card would be credited. Around 9/8/06 I received a card stating that I had a "merchandise credit" with them. I called and was assured that an error had been made and a full refund would be made to my card. On 9/18/06 this had not happened. I called again and was told that "credits had to be entered manually when they were not busy answering the telephone" and it would happen. Today (9/24/06) - still no credit has posted. I plan to call tomorrow and start going up the line - no more being put off. I have bought seeds from Park for over 30 years, but that relationship will be ended here and now if they do not refund my money tomorrow! What is the matter with those people - do they have so many customers they can afford to drive away people who have stuck with them for so many years? Not getting my money back is bad enough - being given a deceptive sounding story is an insult.

I ordered some strawberry plants that arrived DOA, so I contacted Parks for a refund. After still not receiving a refund, I called Parks several months later only to be reassured that a refund check was in the mail. Several months after that, I still hadn't received my refund, so I called again and was told that the computer system had lost my refund info, so they assured me that they would mail me a refund ASAP. After a month passed, I called again and was assured that a refund check would be mailed. It took more than five months for me to receive my refund!

Ever since that conglomerate, that also owns Wayside Gardens, bought Parks their plant quality and customer service have declined significantly. I've bought from Parks for the past 30 years, but will no longer.

I ordered an item and a few days (a wkend) after it was placed, I decided to order another item..I called customer service and the woman was more than helpful, plus she added my purchases together so I wouldn't have to pay two shipping costs. Shipment came appromixmately 5 days after I placed this order, which included Labor Day..

I will give them a neutral since it took so long for customer service to get back to me. This year was the first time I had ordered from Parks Seeds and most of the plants I purchased arrived in great shape and are growing quite well and really packaged the best I have ever received plants. The strawberry bulbs I ordered arrived molded and I had a few others that did not make it but finally after 3 e-mails to the company I finally a month later I received an e-mail stating that they would give me credit for the plants that did not make it. I would have preferred that they just replace the plants.

On 6/23/06 I placed an order online for one "fragrant snail vine". I had never ordered from them before and thought I'd try since it sounded like a good deal. I noticed my card was charged on 6/28/06. On 7/6/2006 I checked my order status online and it said "order processed". I hadn't received the order so I called their customer service and got someone who sounded like they were brain dead. She told me the order would ship on 7/10/06 because they were closed for 4th of July week. I called back and also emailed them on 7/12/06 and was told the order would ship sometime within the next 5 days or so. I told them to cancel my order and credit my card. I told the customer service rep that by the time I would receive the order, Summer would be almost over. She apologized and said my card would be credited. I checked my bank account statement today 8/5/2006 and realized they still had not credited my account. I again called their customer service line only to be told that they had changed their refund policy and that now they were only issuing merchandise credit. I told the lady no way and insisted my card be credited, especially since I had already been promised that it would be. I asked her when I would receive a credit and she told me that it would be on my next month's statement. So basically I'm out the money until someone does something to credit my account. I think this company acted unethically by charging my card since they weren't planning to ship for at least another month and now the bad ethics continue. I told the customer service rep...THIS IS MY FIRST AND LAST ORDER WITH YOUR COMPANY. Today I reported them to the Better Business Bureau and copied them on the later I sent to the BBB.Thankfully, I'm only out about $9.00 for this order. I feel sorry for the people who spend lots of money only to be screwed over like I was.

This year was the first time I ever ordered anything from Parks Seed and it was only seed. So far, their seed is the best I've ever gotten from anyone. My petunias are absolutely gorgeous! The colors and health of the plants are fantastic and what a fragrance. Same for most of the other seeds I've ordered from them. With some of the other company's I ordered from this year, it was hit or miss. Except for one which I will comment on in their space. I might order some plants from them for fall, not sure yet. Seeds are wonderful though.

I ordered perma nest plant trays from Park's, as they had the cheapest price I could find, including shipping. The trays arrived, but the box was fairly beat up, and the corners of four of the trays are chipped. They're still functional. Also, I gave them a disposable email address, and they started spamming me before I even finished my order.

On 7/19/06 I ordered a bunch of seeds and two bio domes. The ordered was shipped via UPS on 7/21/06. A couple of days later I received my order but the one of the bio domes was damaged even though the box was labeled fragile and I knew it had to be the UPS Guy lol I don't think companies are in the habit of sending of damage goods. I emailed customer support on 7/25/06 and on 7/28 and 7/31 Angie and Eva were happy to send me a new one.
By the way the my broccoli seeds are sprouting sooner than expected!!
Thanks Parks Seed

I received an email from Parks Landscape Nursery offering corkscrew vine (vinca caracella) for an extremely low price. I received the offer at the end of June. I had not been able to fine the plant where I live so I ordered 9. I waited about 2 weeks and then wrote an email to the company asking when the plants would be sent out. I received a response within 3 business days, thanking me for my order and advising that there had been a delay (with an apology) but the plants would be going out the beginning of "next week."

Well...I began to worry....thinking that the plants will never grow here on Long Island if they ever arrived. Lot's of negative thinking. What a waste of my mental energy! The plants arrived as promised, PERFECTLY PACKED and all alive and doing well. They're in the garden and growing FAST.

I was skeptical...and the reason being that I had a disappointing experience with Wayside several years ago. However I was willing to give Parks a try because the price was too good to pass up.

I will definately order the corkscrew vine from them again next year.

I have been very pleased with my experiences with Park's this year. I bought most of my seeds from them and they have done well. Also, bought plants from Wholesale division and I was very satisfied with the size and quality of the plants... at such a low price. I bought 6 self watering planters from the Wholesale division....one was broken on arrival and was replaced immediately by Park's.
And, I love all of the helpful information within the Germination/Culture Guide in the center of the catalog.
I will be ordering from Park's again in the spring.

Parks seeds has a new company Parkslandscapes.com. I placed my order on July19, 2006. I was notified on July 24th that my order had been shipped. On July 27 my order arrived in the best shape I have EVER received plants by mail. Thank you Parkslandscape. Outstanding job.

I ordered 5 brugmansia and 3 corkscrew vines from Park's Landscape. Luckily they were on sale. They shipped via DHL on a Tuesday and I received them on Saturday. This was the hottest week of the year but even is it wasn't, 5 days is too long to ship delicate plants. The plants were also in a very large box protected by nothing but peanuts. When I opened the box I found 5 twigs (brugmansia) and all the dropped leaves were inside the box with the peanuts. The vines still had leaves but they are damaged. I doubt any of these plants will make it. This sale didn't turn out to be a very good deal. I would try to contact Parks but they never answered any of my emails when I was trying to find out when these plants would ship (ordered in June) so I doubt they will reply now.

Although I don't, as a rule, order from southern nurseries for my northern garden, I took advantage of Park's early summer sale to order plants of Panicum v. 'Shenandoah' and Brunnera macrophylla. All plants were in small pots but were well rooted, and the Panicum arrived yet dormant (which was good). All are growing well now, a month later. I am pleased with the quality of Park's conscientious customer service, packaging and shipping. The sale prices gave excellent value.

I placed two orders with Park Seed Wholesale growers in June of this year. Today I called to see when my orders would be shipped. The supervisor I talked to said that 4 of the roses I had ordered had not been shipped because they were out of stock, even though the website made no mention of the shortage. She could not locate my 2nd order even though I have an e-mail confirmation! She was extremely rude and unhelpful on the phone. There are plenty of other companies with good customer service that it doesn't make it worth dealing with this company.

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We have reviewed your posting on Dave’s Garden Watchdog website. We want to resolve the problem but are unable to locate your order. Please forward your complete email address, billing address (including zip code), and any other pertinent information to help us to help you.

Veronica Jackson
Wayside Gardens Customer Contact Department
vjackson@parkseed.com
"

Purchased 3 plants off of an eBay auction (seller Perfectplant) to learn this seller uses PARKS as it's supplier. The seller began to stall on shipping dates stating they had computer problems etc. etc Auctions ended on June 27th, and I paid immediately with Paypal.

I then started to get emails from Park Seeds regarding an order so I was really confused. I contacted the seller, and they said that they do sort of a co-business with Parks as a back up supplier??. Had I known that I would have NEVER purchased as I have had problems with Park orders in years past. Turns out Parks does not even have the blue Malva Marina I purchased. I see a subsituted plant tote for my plant purchase amount showing on my invoice at their website. WHAT THE HECK??? Have not even seen the two plants they've suppossedly ship to me. This stunt warrants a NEGATIVE comment just for the underhanded antics involved with the order.

Will post again when the plants arrive.

Placed an order with Parks on June 29 and I still have not heard from them. The item I needed (Algoflash fertilizer) is only available through a handful of internet sites and Parks (having a 71% positive feedback) seemed to be my best bet. Besides, I wasn't buying plant material.

I phoned my order in so as ensure the item was in stock for shipment. After being assured the items were in stock, I placed the order. After one week and no shipping confirmation, I phoned the company. At that time, I was informed that although my items were available to be shipped,there was no-one there to ship them---the shipping department is closed for vacation.

Frustrated (what was the point in confirming availability for me if they knew there would be no-one there to ship it---and just neglected to tell me that part?), I e-mailed customer service on July 6. Haven't heard from them either---they must be on vacation as well.

I tried to just accept the fact that sometimes orders get screwed up---it's a fact of life. With the passing of time, my frustration subsided---until I happened to be doing some on-line banking and found that Parks had billed my credit card on July 3!

Even IF they get my order out on Monday,July 10th, that still makes 12 days plus however many days for UPS ground (5-8?) till I get the items I wanted immediately?

This is no way to run an airline---or a nursery that hopes for repeat customers!

This rating is for Park's Wholesale. I had a good experence with the roses I ordered. My order was for blulbs,clemetris,and bareroot roses at very good sale prices. I soaked the roses for seven days. I planted half in pots and half in the ground all but one have leaves. The only one not leafed out is Berries & Cream which had the shortest roots of the bunch. The bulbs where a little on the soft side but I planted them anyway. I will have to wait to see if they were viable. Four cemetris, I have two growing by leaps and bounds, one never broke dormacey and the other I just misplaced! I have not contacted Parks yet about the failures. But I sure have some pretty plants doing great for a very reasonable price!

Ordered lots of plants from the Park Wholesaler sale this year and have been very satisfied with the plants and customer service. Ordering bare root roses this late is risky, but with good care they've all thrived and are blooming or budding. Lavender plants are growing like weeds. Shipping took a little too long for my comfort on one order and they promptly replaced an iffy hosta with 2 more of that variety! I'm happy and will definitley look forward to their next sale.

Barbara

I've ordered supplies and occasional seeds from Parks
for two years and did not experience any trouble. I do
think that they can improve on the cataloge, instead of
calling everything Whopper.