Comments regarding Gardener's Supply Company

I'm a repeat customer for several years. Any problem has been handled pleasantly even when it takes a couple tries to get the right replacements for defective or missings parts. I order in volume, so that I need to get a few replacements is not a surprise, it's a small percentage. I can't think of any product I've ordered from Gardener's Supply that's been a total dud, a few things have been okay, most have been great. Favorites are the light garden, APS seed-starter kits and the terraza planters (tricky to assemble, but buy enough and you get the swing of it)

I just started dealing with this company. I had a small problem with the light garden I ordered from them. They were excellent in their response and very prompt in getting me the replacement part(at no additional charge). I will be doing buisness with them in the future.

I recently purchased a 3 tier indoor light table, and put it up over the weekend. It is exactly as it was represented in the catalogue, all the pieces were there, and it was well built.
I drove up to Burlington to pick it up to avoid s/h charges and the folks there were very helpful and loaded everything into my car for me. I love this company, and enjoy all my visits to them.

I have made about ten separate purchases from Gardener's Supply over the last few years. I have always been completely satisfied with the orders. They are also the first company I discovered to carry bulb cages, which are very easy to use (no more fighting with chicken wire!) and have been the best defense against the mole, vole, and squirrel thieves.

Strong positive experience: over the last 5 months, I've placed two different orders with Gardener's Supply. I've ordered seeds, plants, pond treatment supplies, and gardening-related items. Each time, I've received good-quality products and prompt, courteous customer service. I will definitely order from them again. I have no affiliation with this company, other than being a satisfied repeat customer.

I have ordered mainly seed starting equipment from this company and they certainly have lots of good stuff. The quality is high, customer service is good, and selection is good. I would love to see some more nitrate based liquid fertilizers (e.g. hydroponics) which are also great seed starting (for soil) fertilizers.

What can I say... except I've had nothing but positive experiences with Gardener's Supply over the years. They sell high quality garden products and some can't be found elsewhere.

Quick shipment, easy to use website, great products! Prices are ample. Sales prices are terrific. Lot's of hard to find items.

I'm happy with my most recent order of Terrazza planters. It came quickly, was safely packaged, met my expectations based on the catalog copy and photos, and the prices weren't excessive. This order was as good as previous orders.

I ordered from this company because of its high ratings on this website. My purchases were packaged well, arrived quickly and were reasonably priced. I will order again.

My first stop for seed starting supplies, garden stakes, watering aids. A+++ company to buy from. Excellent website, excellent ordering process and timely shipments. In over 10+ orders I've not had a single problem or concern. They do send you A LOT of catalogs once you start ordering .... probably 1 a month.

I bought a watering wand from them for Christmas for my DH. It came with pieces which clearly didn't fit onto it, rendering it useless. Even though it took me repeated calls and an email photograph of the item, they came through and sent me the piece I needed. Apparently, I got in right at a product upgrade time and had parts to two different versions of the product. Everyone was very friendly and I haven't hesitated to re-order from them again!

Wondeful customer service, and prompt delivery of items.

I placed my first order from Gardener's Supply a little over a week ago, and received it promptly a couple of days ago. Very impressed so far, and will definitely order from them again.

I have been shopping with this company for several years now and am always thrilled with the items ... In some cases, the quality has absolutely astounded me. I find unusual items that are useful and often decorative to boot. Many gifts I've given over the years have come from Gardener Supply Company, and the recipients have been pleased every time. Also, I've had the best luck ever starting seeds using some of their growing systems. You should see the tomatoes, eggplant, peppers, and assorted herbs and vegetables that I have had success starting!
I encourage all gardener's to check here while they price check ... I'm willing to bet that they'll find things here that they can't find anywhere else at reasonable, if not excellent prices, especially for the quality and usefulness of the items.

After receiving catalogs for several years ,I finally placed an order for a grass clipper.I received my order within one week.The product was as advertised.I would order from this company again.Tamarava

Very easy to order online, product was shipped quickly with reasonable shipping fees. However, the item was not as described online. I called and spoke with customer service and was immediately credited for the purchase price and told to keep the item anyway (I had ordered some trellis netting). I was pleased with how my problem was handled. Janet (CS rep) told me that they want to keep their customers happy, and they succeeded. I would order from them again, even though there were problems with my first order.

Good customer service goes a long way to make customers happy :)

I am not an employee of Gardener's Supply of Burlington, VT, and know no one that works there. Was there 10 yrs. ago, found by accident and back again a week ago when they had a shipment of bulbs and bare root prerennials from their newly acquired company, DUTCH BULBS. Based on the reputation of Gardener's Supply, I'm hoping that their co-buy with DUTCH Bulbs has the same good reputation. (Find out this summer as I've purchased many (bulb) lilies.) All on sale and no postage for us folks making the 40 miles trip north.

Getting into gardening big time, meaning gardening addicts rec. mailorder catalogs right after Christmas now, and me rapidly buying in supermarket, or have subscribed to gardening mags. ~ which is my winter monthly FIX.

Their ads not only makes me proud that Gardeners Supply from the river area Interval of Burlington, VT. has ads in all major gardening catalogs, and a huge current ad in local paper. (Hey, we all get puffy proud when a state product is featured, and I'm sure they are paying mega bucks for their ad.)

10 yrs. ago when I first heard of Gardener's supply, and finally found it down by a river through 'backword' directions from a friend, and my gardening son and I found this warehouse on sorta' a riverbed swamp. But, with credit card in hand, they produced from the back of warehouse, all our current dreams of that time. And we built on those dreams every year. And are back to see the remodeling and beautiful building, a thousand more supplies, and this spring, $$$ outnumbered what we spent of $200, 10 years ago.

What is more important for you readers/folks that order from them, IS what they have grown to become in the way of community service. Huge newspaper articles have been written about them in Vermont, and around the country. They have taken a tangled mud swamp of many miles along a huge river, and created community gardens, also a composted business that takes in all natural restaurant throw outs of coffee grounds, vegetive material, and so much more that I've forgotten. All 100% organic to the most organic possible.
(That word has it's little secrets.) Compost can be bought by bag at a healthy price, but those of us with trucks, can go down and load up much cheaper. I wish I could add all the things the environmental dreams and community services that that Gardening Supplies owner/board and super dreamers have done to the Intervale in Burlington, VT. And for our environment. Behind the ads you see in mags., know that this group are totally dedicated with all avenues of their community and totally organic.

And for heaven's sake, keep your wish list down, and don't EVER walk into their outlet store or the main new center, with a credit card. ARRRGH!! (Mailorder seems a bit pricey, but I haven't seem a any GARDEN-WATCHdog mailorder information on this website, or catalogs I've received that are "comfortably cheap" - though we don't always get what we pay for, and that's why GARDEN Watch is the place to check on a weekly basis. (ckl in Vt.)

My dealing with this company was as good as everyone said it would be. My order was shipped fast, everything was what I expected it to be, and the prices were reasonable. I ordered their APS system for seed starting, among other things. I was nervous since I've never tried to start seeds before, but it really is as foolproof as they say it is. Most of my seeds are up and looking great.

Once again, this company has come through for me. I have had the pleasure of shopping at their brick and mortar store and online, and I have never been disappointed. Ordered two hydrangeas from their latest catalog which they said they would ship at planting time. Plants arrived on time but box was damaged, probably by shipper. Called and they immediately responded and offered to send out new plants. This is what keeps me coming back to this place time and time again.

Some unique and useful products as well as reasonable prices and quick service. I recently tried to order some items they no longer carried and that I could not find elsewhere. Jane, a GS customer service rep., went beyond the call and spent time finding comparable products at another, unrelated company. So while I will buy THAT product elsewhere, I will continue to check GS first for all my garden supply needs.

I ordered from Gardener's Supply for the first time on 2/28, and received it all in great shape on 3/5. I ordered the blue faux ceramic pot, among other things, and am very pleased. It's everything they said it would be.

The only thing I wish they had done differently would have been to put the order in three boxes instead of two. One of the boxes was so big I couldn't get it into my apartment! I had to open it in the hall and break it down to dispose of it.

I'll have to return some things -- not their fault, just not suitable for me. I'll let you all know how they handle returns.

I have been ordering from Gardener's Supply for many years now over the internet. Recently an order was shipped incomplete. I called and within the first ring someone answered the phone. My order had been shipped in two separate boxes tied together in which I only received one of the boxes. I was told another would be on the way within 10 working days. I am very happy with their customer service and will continue to use them for my gardening supplies.

I've placed many orders through Gardener's Supply and have been very happy with their products and their service. I highly recommend this company.

Had it not been for this site and all of the positive ratings for Gardener's Supply, I would have missed out on some great deals and fast shipping from one of my new favorite companies. I'm new to gardening and have had some difficulty finding reliable companies to order from, but I would highly recommend Gardener's supply as a reliable company. They have gained a new customer.

Good selection, resonable prices, quick shipping. It's all good!

What else can be said about perfection? I have ordered from them several times. All items have been in stock and shipped very fast! (I'm very impatient) I go online and shop knowing I will be satisfied. This is a great place to shop!!

I can't say enough good things about this company. I find I'm buying more and more from them! All items have always been in stock, and shipped the next day. I often order over the weekend, and have my order by Tuesday or Wednesday the latest. Other companies take 2 weeks. I've even re-ordered additional quantities of items I've bought before. On one internet order the discount did not calculate, so I called them and the gentleman on the phone could not have been friendlier or more helpful. He put the credit in my order for me. I have to practice more restraint: I now have more birdhouses than I have trees!

I have ordered from Gardener's Supply dozens of times over the past few years. They have always been helpful and delivered the merchandise quickly. I'll relate this story to show how customer service oriented they are. I have their self-watering window boxes and when my son was filling the reservoir he broke off the guage that shows the water level. Since it was our fault the guage was broken I called them and asked how I could order a replacement guage. They said they'd send me one free of charge! This was great, I certainly expected to pay for it and was pleasantly surprised.

They have been great about accepting returns and answering questions about their products. I highly recommend them!

Excellent selection and quick shipping of a wide variety of items.

I ordered from them for the first time this year and was very pleased with the products I received.Their website was easy to navigate and very informative and delivery was fast too.I will order from them in the future.

Great and timely shipping with no mistakes (and I've ordered from them about 10 times). Useful and good variety of product. Not always the cheapest, but, oh well. Fantastic tomato ladders!

I ORDERED SOME COPPER POST CAPS AND WAS PLEASED WITH THE QUALITY OF THE PRODUCT. I HAD PREVIOUSLY BOUGHT SOME FROM LOWES AND PAID ABOUT 3 TIMES AS MUCH. GRANTED THEY WERE A LITTLE DIFFERENT BUT NOT ENOUGH TO WARRENT THE EXTRA COST. MY ORDER WAS FILLED BY A REAL PERSON AND SHIPPING WAS TIMELY, AS ADVISED. I WILL ORDER AGAIN.

Great company to do business with. I ordered three items from them last week, the first arrived in 2 days (I didn't pay any extra for faster shipping) the second item the next day. Upon checking the packing slip I realized one item was missing. The UPS package was damaged but sealed and the driver noted it on the receipt.
I called Gardener's Supply 800 number, explained the problem to a wonderful customer service rep amd the missing item was mailed right out and I received it today. There was no hassle or haggling over whether UPS had lost the item or what. I've ordered from this company several times over the years and have always been satisfied with the quality of their products and their service.

I love this company! They have great quality products and a great variety. The only complaint I have is some of the products are a little pricy. You do have to pay for quality sometimes though.

I have ordered from them many times and have always been pleased with the products, delivery and service.

Purchased many items from this company to start 3 new raised vegetable beds and other miscellaneous garden items. The order was received promptly and was well packaged. Products have proved themselves to be top-notch, very pleased. Make sure to check for on-line coupons for various savings offers. Will definately buy from again.

I've been very happy with the items I've ordered from Gardener's Supply. This year, as a special 50th birthday present, I got a LaFuma garden lounge chair from them, the one they advertise as "the ultimate in comfort", and I have to agree that although it was pretty pricey ($175), it is divinely comfortable. Service was really good - no problems at all, as easy can be. Their range of products is great; I tend to get paralyzed by indecision when faced with the tempting catalogue, but that's my problem, not theirs. And now I can read it lounging happily in my expensive adjustable lounge chair!

When they say "100% satisfaction guaranteed" they mean it. I ordered a crock compost pail from them. It was quite pretty. Unfortunately, the handle was poorly designed. The pail fell twice while I was carrying it to the compost pile. It broke twice. The first time, we fixed it. The second time, it shattered. I wrote them & told them my sad story. I bought the pail, maybe, 6 months prior. I did not have a receipt. They mailed me a replacement compost pail of a different design.