Comments regarding Gardener's Supply Company

I called their customer service to discuss substituting another item for one that was back-ordered. I haven't had such a friendly and instantly helpful customer service experience in quite a while. I was very impressed. Their shipping is almost inhumanly fast. I've placed and received two separate orders from them in the time since I've ordered, and not yet received my order, from a different company. I only wish they had even more items available so I could do more of my garden shopping with them!

I enjoy doing business with Gardener's Supply. Everything I've received has been well-packed, and arrived quickly. The two times I've called for customer service, the customer service person was civil and helpful. Once I was sent more Earth Staples than I'd ordered, and was told to keep them.

They even have a ratings system on their website where one can now rate their experience with various Gardener's Supply products. I signed up on their website for sales emails and often take advantage of free shipping offers.

I placed an order for APS systems for my mother and decided to get one of the "squash piggies" since they were on sale. The squash piggie didn't make it in the box with the rest of the items. When I called they were so very pleasant and helpful. Not only are they sending out my squash piggie but I was allowed to add on with no extra shipping charge! I immediatly added on some plant supports. After I hung up I remembered my mom wanted the Cobra Head tool that was on sale. I called back and got an equally pleasant and helpful woman. She very quickly was able to add on to the order and was happy to do it! I LOVE this company. They are so focused on good customer service.

Exceptional customer service! I bought a Tomato Success Kit for my mom to grow one of her heirloom tomatoes (from Laurel's). I do not have the kit, but my mom said it's very well made. I ordered another kit for my sister, and she also was very thrilled.

I ordered Gardener's Revolution Planters (4) for my tomatoes, and they are very sturdy and very well made.

I plan on buying more self-watering planters to grow my veggies next season.

There are coupons available online.

Fantastic customer service! A year ago I bought their bluebell solar lights and love them. However, the stem breaks easily. I contacted them with this problem, and they replied quickly to my email. They will contact the manufacturer and have offered me replacement or money back. I have purchased from Gardener's Supply Company for over 10 years and have been extremely satisfied with their service and merchandise.

This was my first order with this company. I ordered some Serenade and several other items. Unfortunately during shipping the cap to the Serenade shattered, and even though they had put a protective plastic bag around each item, the entire bottle of Serenade leaked all over the entire box leaving a smelly gooey mess. I e-mailed photos of the mess and quickly received an e-mail with an apology. They corrected the matter by sending out replacements at no charge within 2 days. Wonderful customer service!

A tale of great customer service: I ordered a $399 garden bench from Gardener's Supply Company. It was handsome and appeared well-constructed, but one of the wood slats in the seat broke within a couple of weeks, apparently because of a small unseen defect in the wood. I emailed Gardener's Supply to describe the problem. Within a few hours after receiving my message, the company responded, apologizing for the problem and saying that they had contacted the manufacturer and arranged for a replacement portion of the seat to be shipped to me at no charge. A week later, my bench is as good as new.

I have ordered from Gardener's Supply 5 times this year. I have nothing but GOOD things to say about this company. Shipping is fast, packaging is excellent, quality is worth some of the higher prices, and customer service is TOP NOTCH!!.

I will deffinately be purchasing from this company again!!

I placed an order with Gardeners Supply about a week ago. My order was processed very quickly, I received it today, 3/19. A surprise for me, was, I ordered the APS-12 (windowsill model) and I ordered 4. I didn't realize until I opened the package this afternoon, that I ordered 4 SETS. So I actually have 8 kits! It was a great surprise.
I highly recommend this company!
I will be a repeat customer!

I have always had excellent service through this company. I especially enjoy their self-watering planters. The few times I have received items that were not to my expectations they quickly resolved the issue. I would encourage anyone to shop at their site.

Everything I have ever order from this company ( and it has been hundreds of dollars worth) has been top quality. They have some unique and usefull items that I don't see in any other catalog/web site. Shipping is quick and all items come in sturdy packaging.

They also have great sales in the fall.

Great company had my order within a week.couldnt be moor happy with the product.

The customer service people are great. I made a mistake on my order-- twice--and they changed the order--twice--just for me. The store carries quality gardening goodies, and you won't be disappointed . Now all I have to do is wait for Fed Ex to pick up my return.

I just received my several items I ordered from GSC. I have been a customer for a couple years now, and have never had a problem. I like their site, and their prices seem fair to me. I also get their catalog--If I have any complaints it's that they send their catalog too often. Anyway, my order was broken into several shipments, but it all arrived within 2 days. They do a good job of keeping you updated about your shipment by email.

I have ordered from this company several times without problems. Merchandise generally arrives in less than a week. The only exception was last fall, when I wanted something that was listed on their website as being backordered. I ordered it anyway. They have kept in touch with regular emails, reminding me that the item has been backordered, notifying me of the estimated date it will be in stock (which hasn't changed), and giving me the option of cancelling my order. I'm very pleased with the way the company has handled this situation and intend to order from them again.

I ordered multiple items of the same thing and shipment arrived very quickly. Far sooner than expected. One of the items malfunctioned after a few weeks. The return/replacement was a piece of cake. Their simple pre-made labels for return are fantastic. The replacement was shipped out immediately when they received my return (all in about a week turnaround time). Fantastic! Other companies could certainly learn a few good things about customer service from these folks! Thank you!

Garden Supply is an employee owned company and I find they treat each sale as a part of their paycheck duties. I ordered/received beautiful and rather expensive lights only to find they had an engineering fault causing them to break. They sent a new item, newly engineered, free of charge with no cost of returning the orig. broken lights. Because they had to wait until the new was in stock it took some time and they kept in contact until I received to let me know they were still considering my order important. When I complimented, they said their policy was 100% customer satisfaction. Apparently this is not just a marketing ploy but a way of doing business.

I have made many purchases from GSC over the last several years. For the most part they ship fast and package well. I have yet to place and order only to find that the item is back ordered which is my chief complaint by me about many of their competitors. When ordering a fertilizer or pest control that I can’t find locally I can count on them to have the item in stock if they say it is and ship it when they say they will. I can’t say their prices are always the lowest because they often are not but when my garden is suffering I know who to call. If paying a dollar or two more and paying for faster shipping will save my garden I’m more than happy to pony up as I’m sure every other serious gardener would.

I would just like to say that i have ordered from Gardener's Supply several times over the phone and i just love them! They are the best! They carry a lot of stuff that i like, and when i have spoken to anyone from their company on the phone, they have been so nice and patient. In addition, i ordered a number of bags of compost and they didn't even charge shipping by weight. Isn't that nice? The compost was gorgeous! It is black and rich looking and smooth and i think it is from Vermont so it must be good stuff. What would we do without Gardener's Supply Company?!

For many years, I was an avid gardener and purchased supplies from Gardener's Supply Company, all with great satisfaction. After several years hiatus, I resumed gardening this summer and contacted them for more of a very special edging that I had retained from a previous home. The customer service representative went to great lengths to locate my historical records and make certain that whatever I ordered today was identical to what I purchased 10 years or so ago. I was astonished to discover they had retained my data even though I had been an inactive account for so long. They still carry the product and it will be on its way to me first thing Monday morning. I am more than thrilled.

I've ordered from Gardener's Supply a few times, and visited the store once. All experiences have been great. Orders shipped by mail are always delivered very quickly. The time I visited personally, I was looking for a fountain I had seen in the catalog. They were out of stock, but the offered me the display model at 50% of the price. It still works great - 3 years later.

Over the years I have ordered a few garden products from these folks. Everything has been as promised and arrived so quickly it's almost scary.

I have been a customer for over 12 years and have never been disappointed. Shipping is fast, customer service is great and in the rare cases where I had to return or exchange a defective item, it was handled promptly and without hassle.

I bought one of the 2-tier seed-starting racks with the accompanying APS systems, along with a few odds and ends. Parts were shipped separately (which I hadn't quite expected, but made sense considering the size of my order), and came *very* quickly. The whole kit was in good shape and fairly easy to assemble. It was cheaper than some other kits I researched.

I will add that their website has been a useful resource and they generally come off as a personable company. Love looking through their catalogs and have no complaints. Would definitely order from them in the future.

This is my second order this year. What fast shipping they have when we all want it now!! Their quality is superiour to anyone else I have ordered from.
I did have one problem with the first order. I had bought their fantastic tomato ladders (green) last year and was so very happy with their heavy duty quality that I ordered more this year. I ordered the red, expecting the deep red in the catalog, I got a neon orangy-salmon color, and 2 of them had tiny chips on them. I called the company, thinking that I would just let them know, but not expecting to return them, but I was really taken back by their service.
They insisted that I not keep them if I were unhappy with them, even if just for the color! They promptly sent me out replacements, even offering to send green if I preferred (which I did) and asked if they sent me a pre-paid return address label would I mind returning the red (orange) ones? They wanted to see them, as they were shipped from a different location. They are nice, courteous people to deal with who really do beleive in customer service!! I highly recommend this company!!!

My most recent order from Gardener's Supply Company was the second in about six months. Once again, I was very pleased with my order and it's prompt delivery. I did have one slight problem with my order--I ordered the hummingbird seed balls--two of which were crushed in one package. I called customer service and explained my problem (and the fact that it was part of a gift that I needed soon)--the lady I spoke with said that they'd get a replacement shipped right out... None of the 'you need to send it back before we can send a replacement--you pay for the shipping of the replacement' that I've received from other companies. I've been pleased with both the quality of the products I have ordered and with the prompt, courteous customer service.

Got everything I ordered and got it FAST.

I placed an order on March 29th. My order was scheduled to come in 3 boxes, two of which was received on April 4th. The one package I did not receive, I called on yesterday, April 10th, and asked if they had anymore information than what's on their website and was told someone would call me in 24 hours. I was quite surprised to receive a call at 9:00am in my office telling me they couldn't find any further information and a replacement order will be mailed today. By 10:30am that order was in their system and approved for shipping. WOW, AM I IMPRESSED!!!! I can't wait to order something else. THANK YOU SO MUCH FOR GREAT CUSTOMER SERVICE!!!!!

My rating: POSITIVE WITH AN A+++

At the end of last season, I ordered a folding garden stool. It was on sale 50% off, and arrived within 5 days. It's well constructed and comfortable. I will order from this company again.

Have ordered from them for several years. Last year I ordered 4 of the large terrazo planters. Hubby put 3 together and noticed one was missing the part that tells you when self watering tank is full. It wasn't something I'd complain about so I let it go. This year when he put the last one together it was missing one of the bottom panels. Since you can't use it without it I called....I thought they'd never believe me...but the planters are great so I had to try. SEVEN days later the part is in my hands (the leveler is also being shipped)! Haven't seen this kind of service EVER! Call me a customer forever!

Gardener's Supply is my number one gardening supply company. I have ordered dozens of times from them---always great pricing (discount coupon codes) prompt courteous service, great quality products for the serious gardener! I recently called to see if a last minute order had shipped yet for the children at school and they expedited it without charge or notice! What a pleasant surprise! There is no other garden supply that rivals their service!!!

I purchased the Rocker Stool on-line. Their on-line format for purchases went smoothly and their communication follow-up was helpful. The product arrived when stated and I'm very happy with the product.

I have ordered from this company for several years now. They are always pleasant to deal with personally and I've never had a problem with an order. I have purchased the black plastic raised beds and have had great success with them!


I try to shop when there is a little discount as their products are a little expensive for me but then again, if there is something that will work in my house and garden I save up and order it.

Another positive experience with Gardener's Supply. I had purchased a pair of toe warmers 3 months ago that stopped working after 2 uses. I forgot about them and recently came across my receipt. I wrote and, despite my delay, they politely offered a replacement, a refund, or credit. Not every product a company sells will be perfect, but perfect customer service is rarer still.

I love this site. They let you know when your products are coming. They send you a tracking number. The products are packed in a nice professional manner. I love the prices and the cute little items that you can find. If you like self watering pots in larger sizes, this is the place to go.

I just love this company. I've bought their gorgeous self watering pots, pot reservoir systems, trellis,.... always have had great service, fast shipping, no problems. They may be a bit pricier but, you get what you pay for. Good service, a staff that speaks English, great products. I can't recommend this company enough.

On 7/18 I ordered a pair of long-handled grass shears, 2 potter's trays, and a set of curved stakes. Everything arrived on July 21 9except the invoice, which they said they will mail under separate cover when I let them know that this happened). The stakes went under plants immediately, the potter's trays are used to keep cutting moist, and my husband has to let me know about the shears, but he thinks he likes the design of them.

Best customer service EVER, even after 5pm on a Friday evening.

I had been searching for a rolled bamboo fencing to cover a chain link fence. Gardeners Supply not only had what I needed, but had it on sale and did not add ridiculous shipping fees like some of the others wanted. (one competitor more than doubled the cost of the fence with the shipping charges). It arrived on time, in good condition and it is even better quality than the web photos portrayed. Two (green) thumbs up!