Comments regarding Chamblee's Rose Nursery

I received my rose order of three roses the week of April 12, 2009. While I was pleased with the size of the roses and the price, one of the roses, Benjamin Britten, had blackspot on several of the leaves. I have been growing roses for years, and I do know blackspot when I see it. I contacted Chamblees with my concern last week and included two pictures of the rose, which I took after opening. I as yet have had no response to my concern, which is troubling as I have read many positive reviews of the company and influenced my decision to order from them.

"On Apr 24, 2009 5:54 PM, Chamblee's Rose Nursery responded with:

We are very sorry for your dissatifaction with the Benjamin Britten rose which had blackspot upon delivery. Our policy is to replace any rose you are not satisfied with for ninety days from your date of purchase or give you a complete refund. This has just been brought to my attention. I have been out of town from Wednesday April 22, 2009 until Friday April 24, 2009. We are using invironmentally friendly methods of pest control and sometimes these methods have a hard time controlling disease in stressful times of high humidity and cool temperatures. We appreciate every customer and our customer sevice reputation. I assure you we have not neglected your concern and it will receive our immediate attention. We appologize for any inconvenience this may have caused you. Sincerely, Mark R. Chamblee"

I was very happy with the shipment of healthy and blooming roses I just received from Chamblees. They were packaged the best I have ever seen, the soil was moist as the bottom of the pot was bagged and rubberbanded keeping the canes and blooms dry. They were also larger than I would expect for own root roses. They kept right on blooming as soon as I put them in their new homes. I only wish their shipment communication was better, it would be nice to receive a shipping confirmation rather than wondering if everything went to plan. That said, this is a quality product, I highly recommend them and I will never buy anything from Jackson and Perkins again (J&P definitely does not stand behind their products regardless of how good a customer you have been).

I am thrilled with the fantastic roses I just received from Chamblee's. I can't believe how large and healthy these roses are. It was a delight to open the box and find two of the roses with a few blooms, not from stress but rather because the plants are so well-developed. I will definitely be ordering from Chamblee's again.

I never comment on this forum, but I have to say I was EXTREMELY pleased with the roses I received. I ordered 6 climbing roses from Chamblee's and 4 from another company. Chamblee's roses were BY FAR the better-looking roses. They were larger, arrived healthier and were quite a bit cheaper. I received plants twice the size for an average of $5 less per plant! If they hadn't been sold out of the others I wanted, I would've purchased all of them from Chamblee's. I highly recommend them.

I ordered six different roses. All came carefully packaged and in good shape. They arrived promptly, and the customer service was terrific! I was very impressed and would buy from again! Thank you!

I received my roses the day after they were shipped so they were not in the box for long! They arrived well packed and in very good shape. For some reason I was expecting bare root, but was pleasantly surprised to find potted plants with leaves and even buds. So the price and shipping were a doubly good deal. Very pleased.

By far, Chamblee's is my first choice for purchasing roses via mail order. I always look at their site first when searching for a particular cultivar. Their plants are carefully packed and always arrive in terrific condition, robust and often with buds. They always perform extremely well in my gardens. Chamblee's prices are hard to beat too, with lower shipping rates than many, no agricultural inspection fee added on, and lower per rose prices for gallon-sized plants. On the rare occasion that there was a plant that wasn't up to my expectations, Chamblee's has been quick to send a replacement. It would be difficult to find a better place to order your roses! A++++ nursery!

This spring was my first time ordering from this company. I was a little doubtful when they arrived because they were extremely small. However they took off so fast I was shocked! As of now they are big, beautiful and so healthy, I will be sure and put in another order next spring with them.

in may of 2008 i purchesed 20 1 & 2 gallon roses both regular and discounted they were very healthy and have grown very well also the custemer service was great.

Have bought 13 roses from Chamblee over the last two years. I have been impressed with the plants and shipping. All but one is thriving. I planted it in the wrong spot, not receiving enough sun. Will move it to a sunnier place in the spring. Great selection of "Buck" roses which are hardy for cold Midwest winters. Very satisfied customer.

Ordered 6 Golden Celebration and two Cram. Sup in spring and got all very healthy plants. The Golden Celebration is really growing well. Three of the plants are now 5 to 6 feet tall. Only a few buds, but next year will be great.

Great customer service. I ordered 6 bare root roses all of different types in early May 2008. I followed their planting instructions and all are thriving and blooming with lots of new growth. The ordered arrived right on time and was packed superbly. Outstanding company and I'll be back this fall for more roses. Thanks Chamblee's!

I ordered three roses to be shipped on the last shipping day of spring. My selections were based on my daughter's names. So, when I received three yellow roses in the mail, I was disappointed. I called Chamblee's Nursery and they apologized for the mistake. They told me to keep the three yellow roses and the next week they sent my Charlotte, Sophy and Glamis Castle roses (just a pretty rose, not a kid's name). Needless to say, I'm very happy with the customer service. The plants, all six of them, arrived healthy and are thriving.

This is my first order from Chamblee's, but it won't be my last. I was very pleased with the roses I received from them. They are very healthy and were wonderfully packed for shipping.

My only complaint would be with their lack of communication. I ordered in March for May delivery. I got two emails from them, both in March, to confirm the order and then tell me the order was being processed. I never got an email in May to tell me that the roses were shipped, so I had to "assume" they went out on the date I had specified. The roses were shipped on the right date, but I had to call them to confirm this. I am pleased that I received them, but would have appreciated an email with a tracking number at time of shipment.

I ordered 4 Iceberg bush roses and 2 Iceberg climbing roses. This was my first order with this company. When my roses came, they were a little yellow (from being in a box from Tx to Pa.!) But within 2 days they looked great! most of the roses have buds on them, and i cant wait for them to bloom! Thank you Chamblee's!
I will never order from J & P again!!

This was my first year ordering from them and I'm really impressed. Over the Years I've purchased Own Root Roses from quite a few other Companies and can say that I've decided Chamblee's is now my favorite online Rose Nursery. Thanks for the larger than most other Companies Roses.

Dan

I placed an order with this company based on the excellent feed back from Dave's. I ordered 4 roses and they arrived exactly when I requested them. The roses were in excellent condition, they were packaged very well and are much larger than I expected. One is already blooming! I am very impressed with this company and will definately order from them again!

This is the first time ordering from this company and I am very pleased. The plants were all nice & healthy & a good size. Not skimpy plants like you get from most mail order companys. Lots of buds and some already are starting to bloom.They were well packed and the soil still moist. Will be buying from them again!

I have been ordering from Chamblee's for 3 years now. Every time I place an order, I receive healthy, high quality plants that are often blooming right out of the box. To illustrate how great their roses are, I received a shipment of 5 plants last April, the week we found out we had to move to another city. I didn't want to plant them if I was not going to be living there anymore, so I repotted the roses and they had to sit on my porch until the end of July when we moved. We loaded them into my brother's pick-up, where they were whipped around at 70 mph for a 2 hour drive on I-80 to Cleveland. Then the poor things had to sit on my new porch in pots until early September, when I finally had the chance to make a place for them in my new yard. You'd think I'd have killed them, but no way! Within a month they were blooming. In fact, they never even completely defoliated--maybe it's because I live so close to Lake Erie, but I'm still amazed that they survived a nothern Ohio winter so well without any protection. It is now April again and they are beautiful, healthy, and growing strong in my new garden. I have ordered 4 more roses this spring and they just arrived, looking terrific. The prices are good and the quality is first rate--I will not buy my roses from anyone else but Chamblee's except under the rare exception that they do not have a variety that I want.

Great source...very pleased!

i was so happy to receive 2 new dawn eden and about face , good quality healthy . i will definitely order from them again . not to small either .

I purchased four "the fairy" roses last summer from Chamblee's. They were shipped once the weather cooled down, in mid September, exactly when they said they would. They arrived in beautiful condition and were even blooming! I promptly put them in the ground and crossed my fingers. Unfortunately, we had one of the worse winters here in many years and I am happy to say they came through it all in wonderful condition-lots of new growth and very healthy looking. I am very pleased with Chamblee's and will definitely order from them again. It's so nice to know that there are still businesses out there that care about quality products and service. Thank you very much!!

There should be a choice for above positive! I ordered 4 roses from Chamblee's. The shipping is expensive, BUT, if one wants own root roses, that are not dormant, this is the way to go. All 4 roses were well packaged in 1 gallon containers, and were kept wedged into the shipping container by empty gallon containers as well as some newspaper. This was my first time ordering roses through the mail, and WOW am I impressed. I checked for everything that could be wrong, and there was not one thing that was wrong, NOT ONE! So, although the cost of shipping was slightly less than the cost of the 4 roses I ordered, I can not complain; I paid for and got great things.
Customer satisfaction: SUPERB!
Plant Materials: OUTSTANDING!!!
I will, when the time comes to buy more roses, be ordering from Chamblee's again!

Placed an order for nine roses on 3/14/08 and received them all on 4/5/08. They were beautifully packed, wedged snugly together in their plastic-wrapped one-gallon pots with two or three empty pots helping to secure them. I am happy that there was no styrofoam. I can reuse the pots and, if I eventually have too many, local nurseries will probably be happy to take them. Although the instructions on the outside of the box warned that they might be a little yellow from the trip, they were green, pristine and perfect. Many were budded and some were blooming.They are beautiful, and I am very impressed. If they don't do well in the ground, it will be no one's fault but my own.

I have hade a totally positive experience ordering from Chamblee's for the first time last fall. I love their list, prices are great, and the roses I planted in Nov. are thriving. They own my business except for the few rare roses I want that they don't have. They are the best in my opinion for online ordering.

My first time ordering from Chamblee's and I am pleased. Roses were well packaged and appear healthy. Not huge but a good enough size. One had a bloom 1/4 the size of the plant as well as half a dozen buds. Another has buds as well. The Auswonder however appears to show signs of discomfort or disease. Some leaves discolored and curling inward. We'll see. Good prices and reasonable shipping.

VERY VERY PLEASED with Chamblee's Rose Nursery! :D
This is my first time ordering from them and I will most certainly order from them again for all my rose needs in the future. I placed an order for 2 Gruss an Aachen and 2 Pink Gruss an Aachen around Febuary 11th or 12th and I knew the next shipment was not to be shipped until the 18th. But, I am pleasantly suprised to have found a nice box waiting for me after work, 11pm, today. Considering the post office did not work on Monday, it only took 4 days to get here including Monday. Inaddition, 4 very healthy, green rose bushes that were carefully n individually wrapped greeted me when I slit open the box! This will make my rose bush venture much easier since the plants are so healthy. (no yellowing or dead anything here.)

end of story: Big dumb grin on my little face after a very long day at work. Thanks Chamblee's Rose Nursery! You've literally made my day! God Bless!

Great selection of excellent roses, very healthy. Securely and promptly shipped.

In the spring of 2007, I read about the "Peggy Martin" rose that survived Katrina. As a resident of southern Louisiana, I was impressed that a portion of all proceeds would go to restoring parks in the New Orleans area. Chamblee's was one of the nurseries that would be selling these roses.

I called Chamblee's to place an order, and was told they were not yet ready. I was told the exact date they would be ready to ship in September, and my credit card would not be charged until then. I received a postcard confirming my order and the date of the shipment. For the price, I expected small plants in small pots. Needless to say, I was pleasantly surprised at what I received. The smallest plant was over 12" tall, and all were very healthy. The packaging was wonderful!!

I found out we were being transferred back to Texas, so I planted mine in large pots to move with me. I staked them with Tomato cages, and all over 3' now.

Thank you to the very polite and helpful young woman I spoke with. (Holly?) I highly recomend this company, and will order again when settled in Weatherford.

My husband and I made the 135 mile trip today to Tyler, Texas and visited Chamblee's. I had pulled copies from their web site of all the roses in which I was interested and brought them along with me.

I was most impressed. They have literally, acres of roses. One thing I liked about their roses is that all are own-root roses, not grafted. I also like the fact that they do not sell bare-root roses, but have a minimum of one gallon containers.

The young gentleman who waited on us was polite, friendly (but not overly friendly) and knowledgeable about roses.

We were able to purchase all but two of the roses on my list. The stock was too low for them to sell right now. I'll be able to get them next season. My husband found some climbers he liked, so we got those, too.

Their pricing is very reasonable. We paid $8.95 for the one gallon container roses. We also bought two two-gallon containers for $14.95 and one three-gallon for $19.95. There are other mail order sellers who will charge that much for bare root or grafted roses.

Personally, I will never purchase another grafted rose again. Nor will I purchase a bare root plant again. We wound up spending about $250, and it was worth every penny. All the plants looked very healthy with lots of foliage. Some had buds and a couple had blooms.

I highly recommend Chamblee's. Their web site is very informative, so one will know what to expect of the plants purchased.

They also have a very cool dog who is the official customer greeter. We brought our two small dogs with us, and Bubba, our Pomeranian turned into a growl machine. Their dog, who could have used him for snack food, just backed away politely. Sapphire, our Maltepoo, sniffed him, and he stood quietly while she completed her inspection.

The folks at Chamblee's are great people and have supberb roses. I highly recommend them.

I placed two orders with Chamblee's in 2007. Both orders were handled efficiently. Their pricing and shipping costs are unbeatable. The quality of the roses was better than expected. I changed my order 3 times after it was placed, and they were very happy to accomodate my requests. All in all, a very happy customer.

My shipment of seven roses arrived a few days ago. All the roses are very healthy and a good size. I will order from this company again. Keep up the good work!!!!!

Healthy, good-sized plants, good value, packed well and shipped promptly.

Good experience.

i bought 3 D. A. english roses, spring of 2006. i was very impressed with size and quality. the 2 cl. james galway quickly shot up to 6 ft. and had a lovely fall crop of blooms. the 3rd was supposed to be brother cadfael and though it had grown vigorously, it didn't bloom untill late may 2007. it was then that i knew i had been sent the wrong rose. i called to see about a replacement { for the $$ the other 2 roses were more than worth what i paid for the 3, but the work of preparing the planting site for what turned out to be the mildew prone, once blooming root-stock rose dr. huey was just to much.} I spoke to holly, asst. manager and explained my problem. she absolutely refused to believe me. Every description i gave, she said " thats the 1 you were sent. br. cadfael is lt. pink dr. huey is dark red. if i had said it was yellow, i think she would still try to convince me that i had the right one. i knew it was futile to argue on the phone and agreed to give it a chance to turn into br. cadfael. 2 weeks later it was still dr. huey, so i called again and asked to speak to mark chamblee. he was very pleasent and agreed to send a replacement in sept. and so he has. It came 9/13. I am glad i did not send my comments after speaking to holly even though i was upset at the time. i realize it's her job to sell not give away and everthing has been resolved happily. Wynn in Martinsburg WV.

"

Although it is Holly's responsibility to sell roses, her first goal is always customer service and satisfaction, which is the same for the entire staff. I, Mark Chamblee, was consulted on the matter at hand in the beginning and agreed with Holly that the rose was not Dr. Huey by telephone description. It was not a matter of not believing the customer, just knowledge of how the roses can be different. In the end, I made the decision to replace the rose to insure absolute customer satisfaction, which is always our ultimate goal. Our staff would never put making a sell over customer service.
Thank you for a positive rating.
Mark Chamblee"

I ordered several roses spring 2007. I received big healthy own root roses already in a small pot. I loved the fact I could leave them in the small pots till I was ready to plant them or move them into bigger pots. So much easier to plant then bare roots. My roses have have really took off during the summer and it's hard to believe how small they were when I planted them. Best selection of Buck roses and many Austin roses. I'm going to order again for next spring.

In April I ordered 4 iceberg and 4 lavaglut roses. The order arrived exactly when they said it would and the plants were in excellent condition. All of them are doing great.

Their prices are unbeatable and their customer service was top notch when I placed the order. Will order from them again next year!

This company is close enough to me that I can drive 2 hrs and pick out what I want. Last year, we got there just in time to find David Austin roses in 2 gal pots for 5 dollars each. That is a BARGAIN. Usually in spring the rose houses are hopping and very busy with visitors coming through the rose gardens in Tyler, I think they all stop at Chamblees. So far, I've purchased about 50 roses from this company and they are all alive and happy, even in rain soaked NE Texas. I can see where ordering may present a problem especially if you are looking for email contact. This is one busy place and they are never lolly-gagging around. Friendly folks and the dog is great. He likes to keep customers happy while they wait in line. Good place to shop for quality roses.

i received an order in early spring. order arrived on time w/ quality plants packed well. i had a failure and emailed them. i heard nothing. i revisited their site recently, planning on placing an additional order; but wanted to know their replacement policy and other info. as there was no info under terms and conditions, i again emailed. they did return my email this time, said to call them. i did so. i explained all of this to their customer service rep. the response i got was one of complete indifference, just short of rude. the explanation i got as to why they hadn't responded to my earlier email, 'website was down' this summer. i wasn't expecting a replacement, but an acknowledgement would have been nice. i may still place that order, as i said, nice roses. but i am miffed that a company of this calibre doesn't hire more professional and responsive customer service personnel.

Great packaging.

The roses arrived in great condition. They were packed with care and look great.

my only complaint is that, I did not receive a email or anything about the shipment. The roses just arrived one morning at the door.