Comments regarding Gardener's Supply Company

Posted on November 1, 2000, updated May 4, 2021
I, too had problems contacting Gardeners Supply over the phone this spring. I called for 2 weeks at various times of the day and never got more than an answering machine. Since I do not casually give out my credit card information and in particular will not leave it on an "answering machine", I eventually called Wayside Gardens who had the same merchandise at the same price and placed my order with a live person who gave me an order number for reference. I do not know what the problem was with Gardeners Supply, as in the past I've ordered from them and had no problems. But if they are trying to keep down costs by eliminating the "human" factor, they will find out that they have eliminated this human being as a customer.

Posted on June 13, 2007, updated September 30, 2020
I have a backordered item with them. I have been informed every step of the way about the status of the order, both by e-mail & phone & given the option of changing the order based on this info. I have just finished a very negative rating of another garden company that has not followed up on an order placed months ago! That lousy experience really makes me appreciate a company such as this! I have ordered a lot of stuff from them over a number of years (the wonderful self watering planters are a favorite for myself & as gifts) and have really never had a problem. It's nice to know that when a glitch occurs (backorders happen!) there are people out there that address it properly! Oh, & when you call, the phone queue message makes a point of mentioning that you'll be speaking to a "live person"! In these "press #29..." days-it has to make you laugh! This is one of my favorite garden companies!

Posted on January 4, 2020, updated January 8, 2020
My customer number at Gardner's Supply is #14247029. I went to the Gardner's Supply website on `12/31/19. I saw a pop-up that said sign-up for our newsletter and receive free freight on your 1st order so I signed up. Also...at the top of the web page there was a banner that said "Free Freight on Orders over $75.00 add this promo code a check-out. I forgot to add the "Free Freight" code. On 01/02/20 I called Gardner's Supply and discussed my order # 809913914 because I wanted to increase the number of items on the order.but the C-S agent I spoke with said he could not do that so he said he would place a second order (809954675) and told me there would be no freight charge. Both order invoices were sent via E-mail and I saw that I was charged freight. I called to get the freight issues corrected and spoke with a fellow who's name was Norm. He told me he would make an adjustment and give me the free freight on the second order but he played hardball about adjusting the freight charge on the 1st order saying the free freight code wasn't entered when order was placed even though there were plenty of opportunities for the free freight issue to be fixed.....just seems this company was looking for ways to "dodge" their free shipping promo......this is after spent about $500.00 at their website This was a negative 1st time customer experience with this company and the result is that I'm done with them. There are other on-line Gardening accessories and supply companies so I'll be buying elsewhere.

Thomas Ostoich (Customer) San Clemente, Ca

I bought a few useful products from Gardener's Supply this year that I want to comment on. First, the tomato accelerator. Sounded like a bit of nonsense but when the first ones arrived and I installed them on the tomatoes, I ordered a few more. If nothing else, a protection from frost. They have been on 4 tomato plants for about 3 weeks now and the tomatoes in the first 4 accelerators are significantly bigger and much sturdier than those without the accelerators. It was a worthwhile purchase. Second, I bought tomato Halos. They were to take the place of the usual big collars I install around my tomatoes from cut off plastic coffee cans, which I used to protect against cutworms and to focus water and liquid fertilizer near the stem of the plant. The halos are easy to install and look good, and I think they'll do the job. They come in green or red. I ordered 3 boxes of green and by mistake, they shipped one box of red instead. Very good about sending a replacement box of green at no charge, and I didn't need to return the red ones. Third, I bought 2 of the 3-season plant protectors, 3 feet x 6 feet. They're like mini greenhouses and ideal for getting peppers, eggplants, or anything else off to an early start. Went together easily, appear to be of good quality, look good in the garden, and the occupants are thriving. Same fabric as the tomato accelerator. Seems like I spent a bunch of money this year, but don't feel like a single cent has been wasted. All good products. Only thing I bought from them that I don't like is the mason bee houses. They can't be taken apart to access the cocoons so if one is looking for a good source for mason bee houses, look elsewhere. Otherwise, lots of good things at Gardener's Supply and good customer service, as well.

I ordered the compostable bags and its funny to say this, but they've changed my life! Compost scraps can be sticky and messy but now I have my compostable bags and when its time, I just twist up the bag and throw the whole thing in the compost bin outside, no more gross bowls and sticky fingers! My sister saw these bags at my house and she was just as excited as I was because having a bowl out on the counter filled with scraps is not the most appealing thing...I ordered a lot of other items from this supplier and I'm happy with everything, but these bags really made an impression. Great invention, thank you!!

I have been purchasing from GS since the 1980s. my experience with them has been variable -- sometimes you do get a bad product, and not all of the customer service reps are easy to deal with -- but overall they have been a reliable company. When issues come up, they do make it right in the end. I am posting here for one specific item, though. I purchased several cedar-plank, raised beds (extra deep) in one of their late-season sales. With the free shipping offer and the sale discount, the planters ended up being cheaper than they would have been had I purchased the corner brackets and bought the wood locally (absurd, as the wood is California cedar!). The planks arrived in great condition (again, that would not be true had I purchased locally, since the lumber yards are rough with their stock), assembled in minutes, look beautifully tidy in the garden, and to top it off they are tall enough to keep the rabbits off my lettuce without fencing. Great product. I plan to buy more next time they go on sale.

(I did have problems with one of the GS vendors a while back, when a product failed and the vendor was giving me the runaround about replacing it. I felt that GS should have handled the issue rather than feeding their customer to the wolves, but I did get my money back in the end.)

Have ordered from this company before and always been happy with the product received and shipping. I would like to recommend their original garden kneeler which will probably allow me to continue gardening. Due to a knee problem I was having great difficulty kneeling to garden with a regular kneeling pad. This one is terrific and also provides the support to easily get back up again. Wish I had ordered it several seasons ago. It also folds easily to stow away very compactly.

Posted on December 20, 2012, updated March 16, 2014
Posted on February 1, 2000, updated December 20, 2012
I have been ordering from Gardener's Supply Company for three years now (at least 15 different orders), and have been extremely satisfied with my interactions with them. Whether ordering on the telephone, via catalog or e-mail, my orders have always been handled promptly and with great courtesy. I understand that all of their order takers are gardeners, and many of them provide you with great tips that do not necessary point you toward the most expensive products.I would like to particularly mention the APS (accelerated propagations systems) which I used last year for the first time with incredible success. My germination rates exceeded 95%. In fact, in some cases the rate was in excess of 100% because I would germinate three tiny seeds in one cell (verbena bonariensis, for example) hoping to get one and get all three. The plants were so strong that when I transplanted them (44 in all) the survival rate was 100%. My attempt to get 8 Jacob's Ladder resulted in a bounty of 15. I would also like to recommend the Tomato Teepees, which are those season extending water filled gizmos which allow you to put out frost tender plants early (March, instead of May here in the midwest) and protect late plants at the end of the season. Better yet, one of mine sprang a slow leak and my husband zapped another with a weed wacker. When I called to request replacement of the defective one, they apologized for the problem and then promptly sent me two, with a note that the second was to replace the weed whacked one.

I have purchased many things from this company over the years, and I have always been happy with the quality and the speed of shipping. But this review is about the fantastic customer service I have recieved in the past several days. I wanted to download an article on best crops for small gardens, and could not. I had several back and forth emails with Valerie, trying various ways to get the download. I assured her that the problem was probably my elderly computer, but she kept trying. Finally, she phoned to say that she was snail-mailing me a hard copy of the article! This kind of customer service just doesn't happen in too many places any more. And it is exactly what will keep me coming back to this company forever.

Gardener's Supply is excellent for many basic garden needs. I have found customer service and response to inquiries excellent. If you shop smart you can actually save a lot. One thing you need to know about is the Gardener's Supply coupon page. Just Google it, and Bookmark it. You will always save at least a few dollars on every order. The raised bed corners and T's and the garden girds are among their best products.

This has been my go-to for garden supplies for the past six years. I've purchased corners for a number of raised beds, several VegTrugs, self-watering tomato success kits, a garden kneeler for myself and two as gifts and handy Tubtrugs in several sizes. Haven't been disappointed with any of my purchases or the great customer service. Several friends have placed orders with Gardener's Supply and have been equally pleased with their purchases and service.

The Gardener's Supply Co. is my "go-to" store for all gardening supplies. Shipping is fast, selection is good and is run by people who are passionate about gardening & providing good customer service.

We just placed and received a rather large order with this company with no problems at all. Quick delivery and all products were as advertised. Will use again for future supplies.

I have had only great relations with Gardener's Supply. I have dealt with this company for many years.The items I needed where in stock and delivered quickly. Sometimes the packaging was a bit crumpled in delivery, but that isn't the company's fault. On the rare occasion that I had a problem with something the customer service and support were more than helpful and pleasant. I am sorry for those who have had a lesser experience but, maybe some expect too much or are not patient.

Ordered an Urn Fountain in January. It arrived so fast I couldn't believe it! My husband installed it in mid-June. About 3 weeks later I cleaned it, and then plugged it back in. The pump started to pump then immediately died. We checked it out and determined that it was getting power but dead. I emailed them on a Saturday, and got an automated message that I would hear back within 4 business hours. On Sunday AM I got a message from a real live person offering me several options, including a credit or refund of $50.- if I wanted to keep the Fountain and locate a replacement pump (which I did). That's the BEST CUSTOMER SERVICE I've seen in a long time!

I ordered 2 mason bee houses from Gardener's Supply. Price was great, shipping was low as well. Originally I was told (via email and tracking) that my order would arrive tomorrow (April 28). Yesterday, that changed to April 30th. So I was quite pleasantly surprised to have it arrive today! I don't blame Gardener's Supply for that confusion - that's all USPS (and NORMAL, lol).

The mason bee houses, when they arrived, were in boxes labelled Made in China. From experience, that was a bit worrying. But the houses were well made, sturdy, and an excellent value! That'll teach me to make up my mind ahead of time.

All in all, great purchase. Great items for a reasonable price. Great communication - wonderful! I'll feel very comfortable ordering from Gardener's Supply in the future!

I've ordered for years from Gardener's Supply and have been very happy with each order.

I love all they offer and look forward to seeing their new selection each year.

I was a little wary because the item I wanted was on back order, and I've had bad experiences with other companies when this happened - but it arrived at my house the very day they promised it would be back in stock, so I was delighted.

EXCELLENT! EXCELLENT! EXCELLENT! When I spoke with customer service they were WONDERFUL, helpful and polite. VERY fast shipping (3 days) of a well packaged product. All these kudos are for the 12 cork bathmats that I am using as Christmas gifts (early I know). Thank you Gardener's Supply!

I've placed orders in the past and was always pleased. Great products!

I have ordered many items from this company and im always happy. Never had a problem. I love the french watering can. The worms were in great condition I ordered. I just ordered some organic potatoes there all ready rooting after two days in the ground. AAAAAAAA+++ Company

Posted on August 25, 2010, updated March 28, 2011
I have only praise for this company. As a gardener on a small city lot, I have ordered a number of gardening supplies, walls-of-water, plant supports, seed starting supplies and more over many years. Not once have I had a bad experience, always getting what I ordered and in a timely fashion. Thank you, Gardener's Supply. Aileen 246

I have had nothing but a great experience with Gardener's Supply. A few weeks ago I decided to order a light garden cart to get my spring veggie seeds started. It's a higher priced item and I was very happy to see they were offering interest free monthly payments, which made it affordable for me on my fixed income. I also wanted to try some of the Cow Pots seed starting pots. I placed my order online with no problems using a free shipping coupon I'd found. They sent confirmation of my order, and tracking emails when the orders shipped. They had to be sent separately and the Cow Pots arrived first. I set them aside and waited for the light cart to arrive. It came very quickly and today I got the Cow Pots out to get started. The package said it was supposed to contain 12, but when I got them all out there were only 11. I called to let them know that they might want to check their stock before fulfilling any more orders just in case some of the others were short. Janet was wonderful and offered to send me a new order, no charge! Now that is true customer service!
They carry a wonderful array of products, many hard to find, and their prices I feel are great. They carry many unusual and hard to find items for the gardener as well.
Because of that, and their super customer service, I'll be a customer for life!

Posted on April 20, 2010, updated October 7, 2010
Posted on December 20, 2009, updated April 20, 2010
My first experience ordering here. I ordered the wire bin composter, and it came fast and works great. Thankyou GSC! I am just a beginner at composting (I mean REALLY beginner) and I wanted to try my hand at leaf composting first before venturing into more. I bought the single bin, but now I'm thinking I should have gotten a couple more! I may have to go back in springtime and buy another bin or two.
The price was really reasonable for the bin too.

Ordered three bareroot vanilla strawberry hydrangeas this spring. The dormant plants arrived in decent packaging. All three shrubs are now wonderfully healthy and in full leaf, even with the heat and lack of rain we've been having. Very happy with my purchase so far.

I have been very happy with all the products I've ordered from this company(organic seed starting mix and container mix, etc.). They have a great selection, and offer a lot of organic options. The customer reps are always very nice, and offer discounts.

I've purchased a variety of products from Gardeners Supply over the last 5 years. I have always found them to be helpful. I have had one or two returns, but have always found them to have excellent customer service.

I ordered several plant supports from Gardener's Supply for some of my taller annuals. The package arrived within a few days, & everything was packaged very well. I would definitely do business with them again.

I've always been happy with Gardeners Supply Company. They have some very clever, useful and creatively imaginative items for those who like to make their gardens into works of art. I have always received good service from them. The one and only time they sent me the wrong product, they immediately rectified the situation, at no cost to me.

Their sturdy ribbed, interlocking edging pieces have proven very useful in partitioning off my slope with groundcovers from the rest of my beds, and also for keeping border rocks in place. Frost heave during winter will push these things out of the ground, eventually, but it's a simple matter to pound them back in when the ground softens, with the mallot I also ordered for that purpose.

I continue getting their catalog and enjoy looking through it. Right now, money is tight, so haven't been able to order anything recently..But I have always been satisfied whenever I've dealt with them.

They fill their orders correctly and the products are shipped promptly and everything is packed very securely. I appreciate they have an extensive 'review' section for each product because making purchases online can be tricky.

I order some bean towers that I was unable to find at the big box stores. I saw them on their website and read some of the reviews on their website. So I gave it a try. This is the second time I've ordered from them. They were quick to deliver and they sent me an email along each step of the way to keep me informed on the status of my order. Even a tracking number as well as they upgraded me to 2 day FexEx ground. I'm very happy with the service and product. Product was as described on their website. I would purchase from them again.

Love this company - I have ordered from them three years in a row with no issues. I like variety of items that they have, the customer service is responsive and I like that I can go visit them when I am in VT.

I, too, have ordered several times from these folk, and have always been happy with their service and products. Good solid company.

I have dealt with this company for years and have made many purchases. Occassionally, I have had problems with an order, but their customer service representatives were always quick to take care of them.
My only negative experience was with some tomatoe plant growing bags that attach to the deck. I followed the directions but the bags, soil and tomatoes turned out to be too heavy for my deck rail, which consequently, was damaged. I do not blame GSC for this. I just think that it was a new item and maybe it wasn't the best product. Overall, I think is a a great company with unique and quality items.

I recently ordered 2 self-watering raised beds from this company. One arrived on time with no problems, but the second was missing. I called Gardeners Supply the next day, the friendly and helpful woman who answered the phone assured me that the missing item just hadn't "made it out the door," and they would send it right away. They were as good as their word, since the missing item was delivered to me two days later, and this on the day (a Saturday) after New Year's Day. I'm really impressed with this company and would highly recommend them.

I have ordered from this company for years. My last order was this fall for more of their heavy duty wire cages/baskets for protecting hyacinth bulbs from gophers etc. They are not exactly a bargain, but these are the only ones that have lasted in the ground for 5 years or more since I don't dig my hyacinths or tulips up . Shipment was quick .

I ordered a variety of gardening supplies from this company, and everything arrived on time, and in great shape. Their bamboo stakes are the best, and the products are all useful and attractive, as well as reasonably priced. I will definitely order from them again!

I have ordered twice from Gardener's. My first order was a bulb birch basket that I sent to my grandmother for Christmas - it had crocus, amaryllis, hyacinths. She LOVED it. She said everything bloomed and in succession as promised on the website.

I also ordered 10" raised bed corners and inline connectors. They were backordered for a little while, which I expected as I ordered them late in the season. When they arrived, two sets of my inline connectors were missing screws and caps. I emailed Gardener's on Saturday, they responded on Monday, and I received the parts on Thursday - now that's what I call service!

I HIGHLY recommend this company!

Ordered an oyster mushroom kit from Gardener's Supply for a friend for Christmas. The family has been loving it and is ordering other mushroom kits. They tell folks about it and we have this group of friends now off and running getting various mushroom kits. Was a great gift. Arrived quickly and is very high quality.