Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)

Posted on May 10, 2013, updated May 15, 2013
I ordered Lilly of the Valley and it took 3 weeks to get them. On May 1, I had another order which I have yet to receive. I sent an email....no response. I called and course their "customer service" is a call center in a third world country. I could not understand most of what he said. But essentially it amounted to you will receive your order by the end of May. Totally unacceptable. He then stated he could put a "rush" on it. To date the order shows "in processing" what a joke of a company, never again.

"On May 11, 2013 10:52 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and take care of this for you."

I have been a customer of Springhill for over 10 years. Since the company was taken over I have had trouble. I ordered a variety of Foxglove but 95% of them were pink so I phoned them and asked them if garden soil pH had anything to do with it. I was assured that was not the case and was resent the order. Again, they came up pink so I gave up. Then another time I ordered a variety of Iris that I liked in reds and oranges to offset all this pink I had in my garden. Instead of contacting me about not having certain varieties they chose what they wanted to send me. Most of which were dull, ugly reds and not the vibrant ones I had chosen. I also noticed on a recent order that they will guarantee the plant for one year instead of the lifetime guarantee they used to offer. So with the high cost of their plants and the new guarantee I guess it must be time to find another nursery.

Posted on May 14, 2013, updated May 14, 2013
Posted on September 10, 2012, updated May 14, 2013
Posted on September 2, 2012, updated September 10, 2012
Posted on August 20, 2012, updated September 2, 2012
Posted on August 16, 2012, updated August 20, 2012
Posted on August 8, 2012, updated August 16, 2012
A few years ago I ordered a collection of three Japanese Iris. I paid $30..00 plus shipping for Three root starts. A red one called Shogun, A purple one, and a Yellow one. They sent me some very tiny starts. This is the first year they bloomed.

They were all Louisiana Irises that were the same yellow color with a thin blossom. None of them were the plants I paid for.

I purchased them under a lifetime guarantee but I don't have record of the order number so the customer service rep said there was nothing she could do.

"On Aug 14, 2012 1:02 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting. I will have one of our customer service representatives contact you for your account information and locate your order and have these reshipped to you."

Altho I always hesitate to dis a company, not much choice here. Despite reviews on Watchdog, I ordered from Spring Hill because I'd recently spoken to a fellow gardner who had a good experience.

But today I cancelled both my orders (placed May 2nd and May 13th) for the following reasons:

1 - Since the website immediately confirmed my order, I was led to believe all plants were in stock. When my order confirmation returned later, it noted that one of my plants, a common groundcover, would not be shipped until September.

2 - My charge card was charged immediately on order, even for the plants that would not be shipped until Sept.

3 - When I called to ask if my second order could be combined with my first to save on shipping (order 1 had not gone out yet) I was told it could not be done.

4 - After emailing my concerns with a request that someone contact me and "make me a happy customer" Spring Hill advised they had not received my email.

I cancelled both orders. When I was asked why, I gave the above reasons and added that, because I could have gotten my groundcovers locally, I did not want to lose a year of growth to find out that maybe the plants would not take the following spring. Also Spring Hill hadn't gotten my email. What if long about September my plants never arrived and I had to depend on their cooperation to resolve the problem? Earlier, I was willing to accept that they would not combine my order for 5 little plants. I started doubting Spring Hill's reliability on company policy AND customer service.

I'm sure my friend DID have a good experience and meant well in suggesting them to me. The proof is in the compost - they did not make me a happy customer. And the unfortunate thing is, I seem to be part of the majority now, and am compelled to de-recommend Spring Hill.

But I can say, Spring Hill Nursery agents who took my calls were polite and good listeners, and tried to take action - even though the only successful action was to cancel my order.

In closing, believe all these WatchDog reviews. Spring Hill is now on my "red" list until improvements in their company policies and practices convince me otherwise.

Back in the fall, I ordered a black knight butterfly bush. It claimed it would be viable in my zone (4a) yet now I see conflicting information on their website - it lists both zones 4-9 and 5-9. So I guess I have my fingers crossed.

The plant shipped at the appropriate time this spring, but it took 8 days to get here, and when I got it, it was sodden and half dead. I called customer service and was immediately issued a new plant and requested expedited shipping, even if I had to pay extra. I ended up not being charged for it.

The new order took a while to process, but it arrived within a reasonable amount of time after shipping. This plant was much bigger and healthier. I have both in the ground now - I'm trying to nurse the first one back to health - and we'll see how they survive a Wyoming winter...I'll be mulching them heavily in the fall so hopefully at least the new one will make it.

I'm calling this neutral because they have remedied the problem, but have conflicting info on their site and their initial shipment was substandard.

What's with this company? Theie operators don't seem to know alot& they sent my order a little to early. I don't know if their plants will make it???

I ordered four different plants from Spring Hill. Despite being initially "in stock" on their website, ordering over the phone I was told that they were all on back order and would ship last week of April or first week of May. On May 10, I got one of the four plants. The final 3 were to come the next week. I then received an email that 2 more plants would come in 3 weeks, but my Wisteria would NOT COME UNTIL OCTOBER - and this plant was ordered in April!. Worse yet - they charge when ordered, NOT WHEN SHIPPED LIKE ALMOST ALL OTHER NURSERIES. I HAVE NEVER HAD SUCH A TERRIBLE EXPERIENCE WITH A MAIL ORDER NURSERY Their customer service is truly reprehensible, and I would advise everyone to shop elsewhere - avoid this company like the plague. I will be reporting them to the BBB and negative reviews elsewhere if this issue is not resolved.

Posted on March 26, 2013, updated May 11, 2013
Posted on September 26, 2012, updated March 26, 2013
Posted on June 21, 2012, updated September 26, 2012
Posted on June 18, 2012, updated June 21, 2012
Posted on April 21, 2012, updated June 18, 2012
Posted on April 11, 2012, updated April 21, 2012
Posted on April 8, 2012, updated April 11, 2012
Posted on March 3, 2012, updated April 8, 2012
Posted on September 27, 2011, updated March 3, 2012
Posted on June 18, 2011, updated September 27, 2011
Posted on August 28, 2009, updated June 18, 2011
I ordered bareroot double hollyhock plants in the spring of 2008. They did not come to life during the growing season, so I called SpringHill. They said to give them more time. I called again in late spring of 2009 and requested live plants to replace the bareroot ones. They refused, but did send me a credit certificate for 12.99. In the past I have had good experiences with their small potted double hollyhocks.

"On Apr 10, 2012 9:58 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We apologize you were shipped the wrong plant. A customer service representative will contact you for your account infomation and see what you would like to do. Thank you for letting us know and we will take care of this for you.

I ordered from this company with a gift certificate. Everything was stock. I paid extra on my credit card for extra plants and shipping. I call back a month and a half later, everything in stock. My first shipment is missing a hosta, out of stock, though they show 20 in stock. They now owe me money but refuse to send me a check as they want me to buy from them with a credit. Everything in the shade catagory is sold or crap, so now I have a credit for nothing I can use. My second shipment is missing a plant also. They don't believe me. I also ordered a mix of coral bells, but they didn't have all the colors in stock so they just sent me 3 of one color and 2 of another, not 5 unique colors. All of their coral bells are out and they won't send me any other colors but they will issue me a credit for more crap I won't buy. We will see if I get the missing plant, most likely it will go out of stock also and I will be stuck with another credit.

"On May 11, 2013 10:50 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and take care of this for you."

Posted on May 6, 2013, updated May 7, 2013
Finished with Springhill Nursery.
I have ordered from this company several times over the past few years. And I have noticed what I have read on this site: Springhill's quality has gone way down hill. I am going to go with local nurseries where I can see the plant and take it home that day. I ordered from Springhill back 4/18/13 and recieved and email stating that the plants would arrive between 5/2/13 & 5/23/13 which was very concerning. If they were to arrive near 5/2/13 I woul dbe fine. I know that they are mass shipping plants everywhere. So I know they are busy and it would take time. But the prices just are not that much better than the local nursery where I live. About 5% cheaper. Not worth $5 for every $100 I spend to deal with delays and excuses. I just got an email from them stating that now the delivery dates have been pushed out to 5/20/13 to 6/10/13. So I went to the website to cancel my order. Well the web site does not work. Not shocking for such a fly by the seat of your pants outfit. So I emailed them to cnacel the order and get an immediate refund. This better happen within 48 hours or I am filing BBB and FTC complaints against the company. You can't stay in business like this. Springhill will go by the wayside soon enough.

"On May 9, 2013 1:56 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

I apologize for the delay in shipping of your plants. Since we cannot cancel the order because it is in the process of shipping, you may keep the order and I will have one of customer service representatives contact you for your account information and issue a refund as well."

I called to place an order of over $200. "Kelsey" couldn't find my account number or Key number, asking me to repeat it over and over. I gave my name and address numerous times as well, then she addressed me by the wrong name ("Kim, right?"). Wrong. If you can't process the information I am giving you clearly on the phone, I can't trust you to process my order. And I certainly can't trust you with my credit card information. I order about a thousand dollars worth of plants a year, but I'll never order from this company.

"On May 9, 2013 1:47 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your post and I apologize for the problems you had trying to place our order. One of our customer service representatives will contact you for your account information and locate your account for you."

Posted on July 7, 2011, updated April 11, 2013
I placed an order which included a free "grabbag". When it arrived, I discovered that most were tropical plants (we are in New York state). I feel that it is unethical for a nursery to send plants (free or not!) that will certainly die in the wrong climate zone. I called the company - was told the plants were packed randomly and the rep. right away offered a replacement, to be shipped next spring (she could not, however, offer assurance that they will match the plants to the proper zone); once she got all my info, however, she said that this item "is no longer available" and therefore no replacement will be offered.
At this point, I will not purchase from a company that has no regard for the well-being of its' plants (not to mention the waste of my time and effort!)

"On Jul 14, 2011 2:42 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We apologize for the problem with the grab bag. We are going to handle them differently next season. A customer service representative will be contacting you for your account infomation and we can ship a new one next season."

Posted on October 27, 2012, updated April 6, 2013
Ordered the Tall Phlox Collection. Very healthy plants/roots. Nice packaging. Reasonable prices. Will buy from them again!

"On Nov 2, 2012 10:05 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you very much for your feedback. Enjoy your plants!"

I have ordered from Springhill in the past and have had a fairly good experience as far as plant quality and a quick replacement once! This year (2013) I ordered 4 plants and they arrived on March 22-two days before the largest snow storm in years- with more cold weather predicted for at least two weeks. I have managed to keep the plants alive in my kitchen window, but do not understand how they could mail these plants so early for my zone!!! The orders are filled from Ohio, so they only had to step outside to know that it was too early to mail them. I will think long and hard before ordering spring-planted items from now on!

"On Apr 5, 2013 12:40 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about your order. We ship according to the USDA and sometimes the weather does not cooperate. If you have any problems with the plants just let us know and we will be happy to reship them to you."

VERY NEGATIVE. I placed 2 order with Gardens Alive allifliates, Brecks and Spring Hill, almost 500.00 worth of items. No email confirmation yet my credit card was charged on the 15th of March. For the past 2 days I've been trying to get an answer, my orders were lost, I'm getting the run around big time. I will never again place an order with Spring Hill, Brecks or any affiliate of Gardens Alive (evidently their parent company). I would advise anyone who values their time or money not to do business with these companies. They have non English speaking people answering their phone and they don't care about their customer service.

"On Apr 5, 2013 12:24 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for bringing this to our attention. One of our customer service representatives will contact you for your account information and get this taken care of for you."

Posted on March 26, 2013, updated March 28, 2013
Very negative; I signed on just to report that. I have spent hundreds of dollars with this this company over the years, and have seen the quality & customer service go downhill. Yes, they have replaced some items--with the same inferior items.
Most recently, I took advantage of--as usual--2 of their tempting sales. I was billed the full price, and the status showed that they were shipped. No response from the company.

Hello, SpringHill, you have lost me as a customer!

Frankly, I have become more & more unhappy with catalog plant shopping. Prices have skyrocketed while quality has plummeted. I will be keeping my money local.

"On Mar 26, 2013 4:31 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know. One of our customer service representatives will contact you for your account information and take care of this."

I've ordered many things from Spring Hill. Most of what I've ordered had some problems, but I'm not too upset. For example, many things I've ordered have not been the correct color. I ordered the purple tree lilies, and 1 of 3 was white, ordered 4 purple hellebores, 1 was purple, 2 white, and one is a purple/white. I ordered 3 red carpet phlox, 2 were red one was a magenta. Also, it was listed as an extremely vigorous grower, and I'm on year 3 and they're about the size of a dinner plate. I ordered a purple clematis, and it was so tiny when I got it that I'm on my 3rd year with it and I hope it grows this spring in a more impressive way than last years scrawny 1 foot. I ordered the Freedom Hedge rose or maybe it was called something different. The website talks up its disease resistance, and all three quickly died of rust, while all my other roses were fine. They did replace them, which was nice, though I'm going to pull them out this year for lack of vigor.
I was trying to go with a purple color theme for my wife, and ended up with more of a mixed bag. I like the plants though so I'm not as upset as other customers might be. The hard part is, you don't know what color the plant will express until you have put a lot of time and energy into growing them. Anyway, I've switched back to trying to support my local nurseries after this luke warm online experience.

"On Mar 14, 2013 11:24 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about your plants. We will be happy to ship the correct plants to you. One of our customer service representatives will contact you for your account information."

I swear by this company. When I decided several years ago to expand my gardens in my back yard, I was limited in funds, so I started searching online to buy plants. Starter plants so I could watch my garden grow. I ordered over 300.00 dollars worth of plants and to this day I have been happy with almost all of them. Needless to say there were some that did not survive but I called them and they replaced the plants that were available to in my zone at the time. I have never had a bad experience with them or their customer service reps. To those who did, you probably got a bad rep on the phone.
I have also referred two of my brother in laws to Spring Hill and they now order yearly from them. Each year I look forward to watching my garden thrive and what's new on their website. If I want a plant to fill in my garden that is already several years old, I go to a local nursery. It's that easy. But don't give up on this company as they stand behind their word and do replace plants if you are not satisfied. Their plants in my in gardens, are doing great and already this year I see the sign of life under snow and frost.

"On Feb 19, 2013 11:45 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your wonderful testimonial, thank you for sharing. We hope you will be a lifelong customer of ours and we look forward to serving you in the future."

So far so good. As of now my experience with SHN is positive. I have received 8 kaleidoscope butterfly bushes (7 which are alive and I will be contacting them in regards to the one that I believe died).

I also have on order to come this spring 2013:

7 peonies
8 black knight butterfly bushes
17 other misc plants, vines and bushes (fragrant cloud honeysuckle, tutti fruitti hummingbird mint, maypop, pink and white phlox, switzerland begonia, wistera, lemon plant, burgunday lace fern, and small globe thistle)

I will update you on my experience with those after I plant them this spring.

"On Jan 24, 2013 3:28 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing. We will be happy to replace the plant that arrived dead. I will have one of our customer service representatives contact you for your account information and have the butterfly bush reshipped to you."

This past May 2012 I ordered from Spring Hill for $49.05: 2 Northern Lights Grass, 2 purple love grass, 2 pink muhly grass, and 2 blue queen salvia. I have had mixed luck with previous purchases, not all of which show up somehow under my account number. The previous month, for example I ordered the mammoth mum collection, which flourished much as pictured but other orders have not lived. I have never used their refund guarantee before. I sent a series of emails via their customer service indicating that NONE of the grasses grew. Months went by and I received no further billing, then another bill which I again emailed as above with no response. Today I received a letter from their collection agency that I owe $84.05 {for the $49.05 order.} I am dismayed and disappointed that Spring Hill failed to respond in any way to my contacts--in spite of their guarantee "just contact us anytime--no time limit--for as long as you garden"-- to customer service via their site, and further aggrieved that they acted by sending the bill to collections! A polite response from them would likely have early on settled the whole matter! I don't want to think they are a dishonest company but it appears that they may be seriously disorganized and inattentive to customer service contacts!

"On Dec 4, 2012 9:53 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We apologize for the problems you had with your plants and with your account. One of our customer service representatives will contact you for a solution."

I have done business with Spring Hill for many years and have gotten good service and many great plants. When others were telling how bad their plants were I was very surprised. However, this year it seems something has happened to their customer service. I ordered a collection of poppies the fall of 2011. All the roots looked good, many of them large. A couple were a little smaller and one of the little ones never emerged. Only one out of ten not coming up isn't bad. I have emailed the company four times asking for a replacement of just this one plant. I am very disappointed that I have never even received an acknowledgment of my emails. I have always had quick responses. I am now worried about ordering from them again if they are not going to stand behind their plants. I have always tried to be fair. When a plant didn't grow and it was bad weather, etc. I didn't ask for a replacement, but all the others grew so I am certain that the root just wasn't strong enough. I have had good experiences with them in the past, but now I am wondering what is going on.

"On Oct 5, 2012 2:25 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting. One of our customer service representatives will contact you for your account information and take care of this for you. I apologize for the inconvenience."

I bought starlight carnations from Spring Hill Nursery and they are doing great! They have become one of my favorite flowers and they thrive in all kinds of weather. The frangrance of the white carnations fills up the whole yard :). I've boughten a few other plants from them, too, and they all do very well. They also stand by their guarantee! Thanks!

"On Oct 5, 2012 2:27 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback and Happy Gardening!"

EXTREMELY NEGATIVE!!! I have been quite happy with Spring Hill Nursery until this year. One of my orders was canceled earlier in the earlier because someone at that company decided on their own to cancel my order. I wanted the product. Just recently, with having a confirmation from them on an order they decided to cancel another order, that I wanted. The product was still being offered on their website for order but they would not honor their original confirmation.

"On Jul 18, 2012 3:43 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. One of our customer service representatives will contact you for your account information and find out what is going on with your orders."

I read the reviews and was concerned but I really wanted a dwarf lemon tree and had a great coupon code, so I figured, I'll take a shot on just one plant. I'm so glad I did! It arrived in about a week and a half (I ordered during spring shipping season). The tree was about 10 inches tall and had a few healthy leaves. It's only been a few months and it's about 18 inches tall with many branches and plenty of leaves. It's growing beautifully!

"On Jul 18, 2012 3:59 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you so much for your wonderful posting. Enjoy your tree!"

During 2011, I purchased several plants from Springhill Nurseries by mailorder. The plants arrived on time and I was kept up to date regarding my orders. I recently contacted Springhill Nurseries for replacement plants in accordance with the guarantee listed on their website. Their response was immediate. As I requested, the plants to be replaced will be shipped to me at the time for planting and a replacement certificate was issued for the plants no longer in stock. My experience with this company has been very positive.

"On Jul 18, 2012 4:04 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post your experience with our company, thank you."

I am an incompetant when it comes to plants.....really, this is my first year planting anything of value. I was so interested in Springhill because it had some intriguing varieties and had the selection I was looking for. I ordered high and low bush blueberries, honeybush (two varieties), black beauty elderberry and some plant pills (I have 11 plants as of today). After I competed my order I started to hear about this page with so many negative comments and really started to panic before the plants even arrived. My mil in law passed away the week before most of the plants arrived and I held them off as long as I could, honestly thinking they would amount to nothing anyway so why put too much effort into them. Well, I planted them as soon as I could in anything but ideal weather (cold at night and sometimes below freezing), dry conditions etc. I have three kids and an 80 lbs dog that roam out in the yard and they aren't very careful. These plants have amazed me. They looked pathetic when they arrived and I doubted several of them even after they had been planted for many weeks. One cherry tree sprout looked dead for several weeks and I thought that would be the start of the die off I hear about on this page. But I kept watering it faithfully, even when my teenage daughter rolled her eyes at me. Lo and behold, the cherry tree has several new leaves on it this week and looks vigorious enough to survive. I am so pleasantly surprised. Now, to be critical, my elderberry looks unlike the black beauty that I know I ordered (the leaves look lighter in color) so that might still be a disapointment. I am still waiting on one variety of honeybush and I hope they make it here before it gets to late because I understand that I need two for cross pollination in the following years. But, overall I am very happy with my purchase and my fears were unfounded. I do not know how to garden but I do know that everything they sent me grew. Miraculous! Let's hope winter is kind around here. :-)

"On Jul 9, 2012 1:34 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing your experience with our company. If you have any problems with any plant just let us know and we will reship it to you, we have a lifetime guarantee."

Last year I would have selected Positive, but I think that after this Spring, I'm going to shop elsewhere. Last year I was happy with most of the plants I bought (the great deals kept me coming back) and the few that died were immediately replaced...most of those are still doing great today.

But this year, I've lost almost half of the plants I've ordered. it seems like the plants were more robust and bigger last year, but lately I've mostly gotten these little sprigs that look like they've had a rough trip and promptly turn yellow and die. I've lost 2 Mystic Merlin Mallows, 1 Pink Mist Scabiosa, and 2 Bear's Breeches. I have e-mailed twice about dead plants this season, but haven't heard anything back.

Those catalogs show these gorgeous plants and then you get this poor little thing in the mail. Oh well, learn and move on.

"On Jun 21, 2012 1:43 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting.We apologize for the problems with your order. A customer service representative will contact you for your account information for a reship as we do offer a lifetime guarantee which is something you cannot get at your local nursery.
Our plants are grown under carefully controlled conditions and will reward you with amazing growth once established and will look like the plants in our catalogs.

"

This spring I placed a few separate orders with Spring Hill. The first was for 3 Maypops, one of which appeared to be nearly dead. I promptly took photos and emailed them to customer service. Within a week I received one more Maypop, which was in worse condition and appeared to have some kind of infestation. Again I emailed a photo and explanation and soon received a replacement plant. It didn't look great, either, and I sent a photo and told them not to send another, and I said I appreciated their good customer service. The next day I received a reply saying they would refund me for that plant (though I haven't seen that post to my credit card yet).
I also ordered 5 different daylilies and a few tiger lilies, all of which are growing well. Since none of the plants have bloomed yet, it remains to be seen whether I received the specific plants I ordered.
Last year my experience with a different company was that none of the 5 plants I ordered were what I bloomed. I'm hoping for a better result with Spring Hill.

"On Jun 15, 2012 11:01 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting. We appreciate your feedback and if you have any problems at all just let us know and we will be happy to take care of it for you."

We placed an order in early May for three different types of Hollyhocks - 48 plants all together. Part of the order was shipped out about 2 weeks later and we have been waiting on the rest of the plants. After three more weeks I called customer service and was told that they would be shipping out by the end of that week. I called again the following week because I hadn't heard anything and was told that the order had been cancelled the previous week because the plants were out of season. (From reading the other reviews here it appears it is a common occurrence.) If I hadn't have called I would still be waiting. They said they would refund my credit card but I haven't seen a credit yet. The plants we did get were in good shape but half an order doesn't do me much good. The company shouldn't take our money if they can't deliver on their promised merchandise.

"On Jun 14, 2012 12:27 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post and apologize for the problems with your order. One of our customer service representatives will contact you for your account information and make sure you have been refunded.

"

Make that VERY negative.

On April 15, I ordered a Passion Flower Collection from them and my credit card was immediately charged $43.92. Several weeks later I received an email stating that my collection was would be shipped to arrive by June 24. I of course complained and received an email from "Tina" stating that it was due in on 5/15 and they are unable to give a ship date. Two weeks later (5/15) I received an email giving me a delivery date of 6/19 - I replied that if you cannot guarantee delivery inearly then please cancel the order. "Edward" replied that it was due back in stock by 5/20 and they would then ship it to me in a "timely manner" - and they are based on 100% customer service - WOW! Finally on May 28, I inquired as to the status of my order and complained about being charged before they shipped. On may 29, "Anna" replied (this is somewaht unbelievable!) - "at the time of processing this item went out of stock and your order was cancelled. A refund has been issued to you in the amount of $43.92 on 5/25. Please allow 2-3 days fror processing." So Anna is telling me that on 4/15 (the time of processing) they cancelled my order??? I might add that it is now June 4, and I still do not have my money back. Needless to say my true feeling about this organization are not fit for print.

"On Jun 5, 2012 12:00 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post and apologize for the problems with our service. One of our customer service representatives will contact you for your account information and make sure you have been refunded. We truly regret that this has happened.


"

I ordered 2 ARISAEMA CONSANGUINEUM (giant Jack-in-the pulpit) plants on 2/15/12. They arrived safely and with special instructions which were followed. I planted 1 and gave one to my son. Neither have come up. When I emailed service, a Mark emailed me on 5/12 & indicated that I would receive a refund in 2-3 weeks.I have emailed them on 5/30, 5/31 & 6/1 inquiring about my refund. No one has responded, only canned emails. First of all, waiting 3 weeks for a refund is unheard of and the rudeness of their customer service department is something I do not need. Refund is only $15.85.

"On Jun 1, 2012 1:55 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post and apologize for the problems with your plants and service. One of our customer service representatives will contact you for your account information and make sure you have been refunded.
"

A few of my plants arrived damaged. Most survived and are doing well--one died. I emailed customer service, and recieved a response within two hours that they would replace the plant. All the emails from this company were polite.

"On Jun 1, 2012 1:53 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you, we do our best to provide world class customer service. We are always here to help!"

Posted on May 27, 2012, updated May 31, 2012
This is the last year I will order daylilies from Spring Hill. I have had success with their survival, but I now know I cannot depend on them being the cultivar I ordered. I'm posting here because others have said email to them seem to be ignored. This year I am up to three cultivars not being what I ordered. Last year the customer representative I spoke with doubted that the daylily supposed to be Susan Pritchard Petit
did not bloom as a double or was even the wrong color. It could not be replaced and I was issued a refund. Another daylily, Exploded Pumpkin, was planted last year but did not bloom until today. It is supposed to be an orange double, but I have a deep red flower out there! Spring Hill is in the process of replacing Whoppy because it too did not bloom anywhere near what was pictured in the catalog. These daylilies are much more expensive than what I order from daylily farms and the price is for only one fan instead of two.
I expect to recieve what I see, and it is a big disappointment
to see something else when it blooms. I cannot fault the company for trying to make things right for the customer, but I'll be passing on any more daylily orders.

"On May 29, 2012 4:15 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting. We apologize that you had received the wrong lilies. One of our customer service representatives will contact you for your account information and make sure everyting is taken care of."

I purchased a rare Hot Papaya Coneflower from Spring Hill Nursery. It was during one of their spring sales and I got it for a great price. Their USPS Priority Mail shipping was very reasonable.

The plant arrived beautiful and healthy. It's growing vigorously for me. I'll order from them again for sure. It's so much easier than running around to all the local nurseries and hardware stores trying to find what I really want.

"On Jun 1, 2012 1:51 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you sharing your experience. Enjoy your coneflower."

My experience with this company indicates that if you order bare root plants, and they arrive looking like dead sticks, that's what they are. If they arrive showing a little life - a touch of green peeking out, a viable looking plant - then they are going to survive and do wonderfully. I will not be ordering again because of the number I have received looking exactly like dead sticks that were not able to be revived, no matter what. My suggestion to the company, considering the way they ship - which uses UPS ground that is transferred to your local post office for delivery - is to consider the transit time and only ship early in the week. Using this method of delivery, if the estimate is four days and UPS can actually get it to you in three, they hold it to extend it to four (yes, I have tracked a delivery to me that was actually in the local delivery area and held until the estimated date). To compound matters, when it is shipped on a Wednesday, you won't actually receive it until the following Tuesday (the estimate of four days is only based on weekdays, beginning the day after Springhill shows it shipped). This is just too long for plants that young and delicate to survive the shipping process.

"On May 29, 2012 4:18 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing your experience with our company. We do take seriously everything our customers have to say. We will make sure to pass along your suggestion. One of our customer service representatives will contact you for your account information and find out what needs to be replaced."

I placed a fairly good sized order with Spring Hill on 5/18/2012. I haven't received anything yet, but about half my order is currently in transit. The situation that has me on the front about Spring Hill is with two of my plants that haven't yet shipped. I ordered
74513 CAMPANULA BLUE CLIPS
77225 KALEIDOSCOPE BUTTERFLY BUSH
though it says on their site that these two items are in stock and shipping in spring and fall for my area. After I placed my order though the ship date for the two specified plants read 09/17/12-10/08/12. Not only would planting these plants in Colorado in September be an issue, but there was nothing stating a fall ship date prior to them taking my money. The part that's frustrating me the most is that I've tried three times to contact them via email about the situation but haven't heard a thing back. If they fix my problem and all of my plants arrive at the proper time, in healthy condition, i would definitely recommend to friends and family but until then....

"On May 30, 2012 2:36 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for bringing this to our attention and we apologize for the inconvenience. One of our customer service representatives will contact you for your account information and check on your order for you."

At first I had a really good experience with this company. Ordered some roses two years ago and they came in a root bulb. They grew beautifully and even bloomed in a snowstorm in Georgia. Then moved to Texas. Last year I ordered the same ones again. After multiple emails that they were on back order I finally got the roses as starter plants and none of the six I purchased ever made it. Asked to be sent the root bulb roses and was again sent the wrong ones again after multiple emails saying they were backorder. When they finally came in March they were in very poor condition. Called and talked to a representative who reordered the root bulb roses but again they have been on backorder several times. The last time I was told I would get them between 05/14/12-06/04/12. I responded saying that if they weren't shipped this time then I would cancel my order. Well guess what, I received an email today saying they were cancelling my order and that they didn't owe anything. This company continues to be a problem and it appears they have changed how they process their products. They are not reliable and they will lead you on a long path after they have taken your money. Good luck to anyone who decides to purchase from this company. So sad that it's turned out like this because the original roses I ordered we some of the best I've ever had.

"On May 22, 2012 11:26 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post and apologize for the problems with your plants. One of our customer service representatives will contact you for your account information and see what we can do to help."

I placed a varied order from Spring Hill in March this year excited about the early warmth. The prices seemed a bit high, but they offered a pretty big discount for new customers so I decided to order from them - they had a lot of the plants I wanted in my garden. I ordered 18 items: hardy ice plants (3), October daphne (2), a Japanese painted fern, poppy anemones (12 bulbs) and mixed lungworts (3). I received a shipping confirmation in a reasonable time frame given the spring shipping schedule, for half of my order, but they ship half UPS with post office delivery and seem to always ship on a Thursday. This method of shipping means plants in a box for a LONG time. My first shipment got lost in the post office somehow (not Spring Hill's fault) and they arrived a day short of two weeks after being shipped. Needless to say, the prognosis for these plants was not so good. The lungwort roots seemed like they'd be ok, so I planted them and hoped for the best, but there was no hope for the rest. I thought the condition of the inside of the box was due to the shipping issues. So I called Spring Hill and got an irritated sounding customer service representative who said to me, "I deal with these types of complaints all day, every day", but she re-ordered my plants and I got a new ship date fairly quickly, so I thought there was hope. Well, the new plants shipped out before my painted fern and poppy anemone bulbs. They again shipped on a thursday and weekended in a UPS warehouse and arrived a week after shipping via USPS. The box was again atrocious - plants loose from their containers and dirt all over. Only ONE of the 5 in that box is currently living, the other 4 were DOA. Then, a week later, I received a fried tiny (I think almost $20) fern, and then a box with a bag of dry bulbs - of the 12 I got, only one sprouted anything and the fern is a sad stick in my yard that I am sure will not miraculously sprout next year. I have not tried for a refund and I definitely do not want another box of dirt on my door step. Just a warning - the are reputable mail order nurseries out there. Do your research. I have received several shients from other companies this year that do know how to properly package and ship beautiful live plants (and funny enough, they cost less too).

"On May 22, 2012 10:18 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post and apologize for the problems with your plants. One of our customer service representatives will contact you for your account information and see what we can do to help."

Posted on May 11, 2012, updated May 14, 2012
Posted on May 9, 2012, updated May 11, 2012
Normally, I love Spring Hill. Love them. I ordered magic roses from them last year and lost a couple, which they replaced no problem. Shipping was fast, customer service was great. This year 2 more roses died and they replaced them. When the replacements got here they looked as though someone had literally stomped all over them. They were totally smashed. I called, let them know I wasn't sure they were going to make it and that they had a problem with shipping and they sent out 2 new ones. Everything was great. I ordered some things from Henry Field's & Michigan Bulb. No problems. Everything great and growing fine.

Then May 3rd I placed a huge order with Spring Hill. 13 items that are actually 60 individual plants. At the same time I placed another order with Michigan Bulb for 6 Hydrangeas. Every day that I check it the delivery date is pushed back further and further. Now it's (estimated delivery date# May 23rd. I called this morning and the rep said it was because they were waiting for the growing season for my zone, well that's crazy. They shipped me roses #first shipment of roses this year arrived APRIL 19th#, their sister company shipped me ferns and daylillies #APRIL 26th & MAY 5th# that are doing great. He said he couldn't put a rush on it because it's in processing, but that it would be here by the end of may. He insisted it was in stock, would ship soon, but he couldn't tell me anything else. He was incredibly un-helpful #which is a new experience for me with Spring Hill). It should be here now like everything else has been. Michigan Bulb is doing the same thing, pushing my order back further and further.

I'm in zone 5b. Last frost is April 30th according to the map. We had one a little later but I'm not an idiot, I covered my plants up and they had already sent me some. I don't know what's going on but I'm awfully annoyed that they can't just ship my items so I can get my gardens going!! This has never been an issue before. They have their money, I made sure their spring shipping season was OPEN for me, I ordered ALL spring shipping plants, and they have their money. I just want my plants in a reasonable timeframe from payment. At this point it will be 20 DAYS before I get them instead of the usual 7-10 days. And that's if they don't move it again.

"On May 11, 2012 1:21 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your post. We apologize for the delay with your order. One of our customer service representatives will contact you for your account information and check on your order for you."