Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)
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Rating | Author | Content |
Positive | EM007 (9 reviews) | On Apr 27, 2023, EM007 California City, CA wrote: I was a little hesitant to buy this brand because I had seen a lot of negative reviews, but I ordered two Spring Hill Nursery plants from Home Depot that seem to be drop shipped directly from the nursery in Ohio. The plants arrived in perfect condition in two separate shipments. One plant was in the mail for a week due to delays with FedEx but arrived healthy in a box with air holes. It seems a lot of people have had bad experiences buying directly from them, but if you order Spring Hill Nursery products through homedepot.com, Home Depot will guarantee that you are satisfied with your puchase so there is little risk. Anyways, the plants are growing well and really healthy. I couldn't be happier with my purchase. |
Negative | Kaliska (1 review) | On Jul 29, 2022, Kaliska Cedar Rapids, IA wrote: One of the plants in the order became unavailable. Rather than shipping the rest when they need to be planted I ended up with iris and slow growing plants in late June with already 90F heat during the day and 75-85F at night. They were not going to grow and probably not even survive if put outdoors. It was not likely they'd go back to being dormant until fall so to keep some bright sunlight and cool loving spring/fall plants alive I quickly ordered some grow lights, found some big pots, used up most of the soil I'd bought for planting this year, and filled the bay window that has an ac vent below it. One was very slow to sprout but I did manage to save them all so far. |
Negative | noted (1 review) | On Jun 15, 2022, noted Bloomington, IN wrote: Springhill Nursery sells products that they don't have on hand. I have waited months for a shipment that keeps getting moved back. They don't notify of shipment changes, you must log in periodically to see the new shipping date. The bush to have been delivered mid-April is now slated for mid-July (the worst time to plant a bush), maybe it will get here by the fall. This is after calling them and having my order placed on high priority. |
Negative | MissDebra (2 reviews) | On May 28, 2022, MissDebra Hollister, United States wrote: I am a Home Depot customer and order quite a few live plants from them which are supplied by a variety of growers. What I receive is always beautiful and thrives. This time I ordered two plants from Home Depot that were listed as coming from Spring Hill Nurseries. What I received was inferior and damaged. The quality was horrible. Do not be fooled by Spring Hill Nurseries' friendly customer service. They will waste your time telling you to just give their pathetic little plants a chance. If they spent more money on sending out healthy and vibrant plants, than they do on paying customer service agents to soothe disappointed customers, they would have a better business and more sales. |
Positive | Torched (7 reviews) | On May 6, 2022, Torched Greenville, SC (Zone 8a) wrote: Spring Hill Nursery is the only online retail nursery in the USA that had a native plant that I wanted, other than one other nursery that offered it for fifty dollars more than Spring Hill Nursery. |
Negative | E_Murphy (2 reviews) | On Apr 30, 2022, E_Murphy Ann Arbor, MI wrote: April 2022 |
Negative | Lushlyshady (4 reviews) | On Mar 28, 2022, Lushlyshady Crestview, FL wrote: How in the world do you come back long after the sale has been made and demand an additional, arbitrary amount of money for shipping? And they’re relentless about it, too! I agree with a previous reviewer who believes that they are affiliated with the also pitiful Michigan Bulb. |
Negative | Turkeycatsmom (2 reviews) | On Mar 7, 2022, Turkeycatsmom Carlisle, PA wrote: Last night I placed an order from Spring Hill's sales catalog which featured a 50% price reduction. After completing the online form, I noticed that the discount was not reflected in the final price. I placed the order anyway thinking I could call them in the morning and ask to have the discount applied to my order. I called them less than 24 hours after placing the online order for $190.96 and I was told they could not give me the discount. I was informed that I should have used the "offer code" that was on the back page of the catalog. No where in the catalog or website does it state that the offer code must be used in order to get the discount. This is deceptive advertising. I will NOT ever order again from Spring Hill Nursery. |
Negative | twcgrl (1 review) | On Sep 28, 2021, twcgrl Burlingame, CA wrote: I tried this out as it's one of the few places I could find pixie crunch apple available. The website gave me a specified window of delivery. The night before the delivery window, the ship date is pushed back 2 days. Same thing 2 days later. I call them twice & they firmly cannot ship, although "items are in stock", because "they follow the Dept of Agriculture recommendations". The difference is only 2 days that keeps getting tacked on to their original posted ship window. If you cancel the order, the confirmation email states that the refund will be processed in 30 days. If you change your mind and want to reinstate, they cannot and you must pay for a whole separate new order. I'm glad I only tried to order one tree and will see if they process the refund. |
Negative | Rise22 (15 reviews) | On Jun 23, 2021, Rise22 Roseburg, OR wrote: The last plants I received were not healthy at all. I believe this place is affiliated with Michigan Bulb, which is also dubious. |
Positive | mwilliams54 (6 reviews) | On Apr 21, 2021, mwilliams54 Lancing, TN wrote: This is for Springhill Nurseries in Ohio that Lowe's uses. I ordered 3 lilac bushes and they arrived within a week, in good condition and properly packed. Only had a 3 day delay on delivery as FedEx had wrong day but it updated quickly. |
Negative | lotuslover (1 review) | On Apr 13, 2021, lotuslover Chicago, IL wrote: I can't tell you how perplexed and disappointed I have been with my order from this company. |
Negative | billc1023 (1 review) | On Apr 2, 2021, billc1023 Granite Shoals, TX wrote: I bought 5 Mr. Lincoln rose plants at $25+. These are the smallest and scrawniest plants I have ever ordered. Your ad didn’t specify the grade or size (all of the rest of your roses were in 1 or 2 gallon pots). I expected a 1 or 11/2 quality plant. These are 3 or4 rating. |
Negative | Blackthumb9 (1 review) | On Feb 1, 2021, Blackthumb9 Jamaica Plain, MA wrote: I don't understand how this company can continue to be in business. I ordered 10 Princess Nadia Ajugas in mid-August 2020, and to my memory, they were at least $10 apiece. They gave me an expected shipping date of mid-September. I received no word in mid-September of why there had been no delivery, an expected delivery date, or order cancellation. I waited another three weeks, then contacted them again. I received my plants about three weeks later, again with no explanation of what the delay had been. |
Neutral | OldWrangler (9 reviews) | On Jun 9, 2020, OldWrangler Spring, TX wrote: Posted on June 1, 2020, updated June 9, 2020 On June 1st, 2020, OldWrangler added the following: Take this as a warning, these people SUCK. I had forgotten my own experience from before and ordered 5 trees they said they had in stock. After 2 months of waiting, countless, unanswered emails and many unanswered phone calls I wrote to cancel my order. This they receive and cancelled. These folks care nothing about customers and many of the things they are offering are stunted, dead or dying. They are now going on my shit list. DON"T BUY FROM THIS COMPANY. On June 9th, 2020, OldWrangler changed the rating from negative to neutral and added the following: I have to give them a neutral comment as they finally refunded the money they charged for the plants they didn't have. I really didn't expect to get the money back so it was a surprise but I would have rather had the plants. I still haven't heard anything from the company and don't expect to. |
Negative | LoveDemRoses (1 review) | On Jun 4, 2020, LoveDemRoses Pacific Grove, CA wrote: Oh! I wish I had read the feedback on Dave's Garden before I ordered from Spring Hill Nursery! |
Negative | LLoydKeith (1 review) | On May 5, 2020, LLoydKeith Morristown, TN wrote: I ordered an over priced 4' arborvitae at $99.99 because the quarantine for the covid-19 virus prevented me form going to a local nursery and they would not deliver. I was surprise to receive a 3' tree that is priced $50.oo less than the one I ordered. |
Positive | raspberrypicket (5 reviews) | On Apr 9, 2020, raspberrypicket Circleville, OH wrote: I received a very nice catalog from Spring Hill with plants I've not seen before. I was very hesitant to purchase the plants due to Spring Hill's terrible reputation and so many negative comments. I took the plunge and ordered a golden weeping redbud tree, a double blooming redbud, and a variegated Yuki Gessho Variegated Panicle Hydrangea. Several gardening friends on Facebook told me horror stories about the company. I was beginning to fear I had made a terrible mistake and wasted $137 dollars! The plants arrived in a couple of weeks and were of a nice size considering they were mail-order saplings. They were well packed and looked in great shape. I planted them and now they are all leafing out. I was so relieved the plants looked as nice as they did considering Spring Hill's bad reviews. I guess time will tell if they grow and flourish, but for now everything is looking great! |
Neutral | Bkwyrme (4 reviews) | On Aug 2, 2019, Bkwyrme Long Beach, CA wrote: Everything I ordered grew, so I can't really complain. On the other hand, their packaging seems rather hit or miss: |
Negative | emmsliu (2 reviews) | On May 30, 2019, emmsliu Portland, OR wrote: For zone 8, I order over 25 plants in mid-April (shipping window as listed on the website was open for my zone). The plants were listed as in stock on the website but they did not ship until the end of May (5/30 to be exact) and will not arrive until mid-June. There was no communication during this time to tell me about the status of the order and the plants each time I checked the website were still listed as "in stock". I reached out to customer service twice during this time - the first time they said that one of the plants had "been processed" but the other two were back ordered. The second time when I attempted to cancel the order they generated a shipping label (although no actual shipment had been delivered to the carrier) and told me that I couldn't get a refund since the order had "been processed". Two months to receive plants and no updates during this time is unacceptable. |
Negative | leodavinci46 (1 review) | On May 25, 2019, leodavinci46 Saint Augustine, FL (Zone 9b) wrote: I wish I had read the reviews of Springhillnursery.com before ordering. They ship to Fla in the summer when it is near 100 degrees and they use FedX/usps to ship which in this case took 8 days. One item was backordered though they had my order 2 months ago. |
Negative | MrsGehrig (1 review) | On Apr 18, 2019, MrsGehrig Kimball, NE wrote: I ordered a twisted lavender redbud last year. It did nothing, so they refunded. 2/2/19 ordered. Because of the extreme weather, I canceled 2 other trees the 1st week in March. I requested that the Redbud be shipped in the middle of May- extreme weather. Wanted to ensure success. Checking the status of my orders; did not see the redbud or the shipping status. Contacted cust. serv; SOLD OUT. Surprise !!! No email notification, just we issued you a refund yesterday. It's a popular tree and we're out. We can notify you when it's in stock and give you $10 off. Isn't that why I ordered early- to get one? Happen before with Garden Alive companies. They will fill other orders before yours no matter how early you order/pay. Perhaps if you are running low you should ensure all orders are filled before selling more and/or contact delayed shipping requests to see if they want it shipped earlier because running low on stock. I live in a rural area and depend on mail order selections. I will have to pay 2-3x more and drive 100 miles or more to get one. Fulfill your orders before selling more stock than you have. At Springhill, the early bird doesn't get the worm. Service reps don't listen and they're responses are silly. No I don't wanted to be notified when you get more; that will be next year; there is no guarantee of getting on even if I place my order early. |
Positive | SanJoseFool (21 reviews) | On Jul 30, 2018, SanJoseFool Canton, GA (Zone 7b) wrote: Only ordered one thing, a Romeo bush cherry late this spring. Packed well, shipped promptly, and was HUGE. Not sure if I'll order from them again based on these other reviews. |
Neutral | mikeaff (3 reviews) | On Jun 22, 2018, mikeaff Highwood, IL wrote: When the plants arrive in good condition, I've had excellent results. You can usually find some pretty good deals if you keep checking the site and sign up for their emaisl. |
Positive | FrostPrincess (8 reviews) | On Jun 14, 2018, FrostPrincess Shakopee, MN wrote: I was aware of Springhill's somewhat 'iffy' reputation but they had a plant I wanted on sale so I thought I would give them a try. I ordered four purple Culver's Roots (Veronicastrum Fascination) on sale from Springhill and received my order a couple of days ago. The bare root plants were nicely packaged, healthy, and a very nice size for bare-root starter plants. I already planted them and they are all sending up shoots. |
Negative | jenniferelaine (1 review) | On Jun 2, 2018, jenniferelaine Chatham, IL wrote: In January or February, I ordered a kit called "Color in the Shade". It included 18 shade plants like hostas, lily of the valley, etc. I also ordered 2 Siberian Iris bulbs and their fertilizer pellets. I studiously avoided ordering live plants---everything ordered was either a bare root or bulb. |
Negative | homesteadgirl (5 reviews) | On May 30, 2018, homesteadgirl middle TN, TN wrote: Posted on March 5, 2011, updated May 30, 2018 On May 30th, 2018, homesteadgirl added the following: Today is 5/30/2018 and I contacted Spring Hill Nursery letting them know that all the plants I had purchased from them had finally died and if their lifetime guarantee was still good. I can't get an answer from them either by e-mail or on facebook. I think Gardens Alive is in charge now and this company isn't standing by the guarantee and I don't think I will ever purchase from any of the 30 companies they are associated with. On May 30, 2018, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Mar 7, 2011 3:29 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for contacting us concerning the shipment of your plants. A customer service representative will contact you for your account information and check into matter for your." |
Positive | GA_Skywatcher (3 reviews) | On Apr 19, 2018, GA_Skywatcher Evans, GA wrote: Ordered 16 plants from Spring Hill Nursery April of 2017. Most of these were in 4” pots. All plants were received in good condition. They have an excellent selection. |
Positive | SCplantsZ8 (3 reviews) | On Apr 5, 2018, SCplantsZ8 Belton, SC wrote: I recently ordered a razzmatazz grape and a hardy issai kiwi from Spring Hill Nursery. I was not expecting healthy plants to arrive based on the negative feedback here. Despite the horror stories of others my experience was positive. |
Negative | Coreopsis6 (1 review) | On Apr 4, 2018, Coreopsis6 Santa Cruz, CA wrote: The bulbs, tubers and corms I received from Spring Hill Nursery this year were among the worst I have ever gotten from an online supplier. The dahlias were ridiculously tiny, many were shriveled and one was damp and rotting. The begonias were desiccated and spongey. The freesias were undersized. The entire shipment seemed to be third-rate stock. The dahlias I purchased at Costco were three times the size of the rubbish SpringHill sent me, and the Costco tubers were plump and perfectly formed. I wasted my money buying from SpringHillNursery.com! (I placed my order months in advance, and they never confirmed it. When I contacted them to find out when the order would ship, they gave me a date that was about a month too late for my region. They refused to send the order earlier. Horrible service.) |
Negative | lovepat906 (2 reviews) | On Nov 25, 2017, lovepat906 Havre De Grace, MD wrote: I ordered a birthday gift on Oct 29. It finally arrived at its destination in Arizona on Nov.22nd. The delivery person said the address " does not exist" and returned the gift to Ohio. Both my phone number and the recipient's phone number were included on the original order- no effort was made to contact us |
Positive | Lucille44 (11 reviews) | On Jun 9, 2017, Lucille44 Conroe, TX wrote: Posted on June 6, 2017, updated June 9, 2017 On June 9th, 2017, Lucille44 changed the rating from negative to positive and added the following: I am changing my rating solely because of the efforts in my behalf given by Spring Hill Customer Service. It had appeared that my shipment was going to take a long time, and I feared the possibility that they might simply decide to ship in the spring, so I reached out to a customer service representative. She not only looked into it, but made sure the shipment arrived in a timely manner. My roses just arrived- Apricot Princess and they are beautiful. The ad said they would come in a three inch pot, and it may be three inches across but it appears more like a quart size. The roses are fresh and green and one even has a bud. Thank you Spring Hill for going the extra mile to make sure my beautiful roses arrived!!! |
Negative | Cville_Gardener (13 reviews) | On Jun 8, 2017, Cville_Gardener Clarksville, TN (Zone 7a) wrote: I was shocked at the small size and appearance of the three tiny half-dead perennials I received from this company today. Never again! |
Negative | joandud (4 reviews) | On May 29, 2017, joandud White Lake, MI wrote: Not only did they ship the 1 agastache I ordered in early March, they shipped it and 8 others at the beginning of April. To Detroit at the beginning of April? 6 other people's orders too? And when I called them they said the other customers will no doubt call to say they didn't get their plants. This even though I gave the fellow the other order numbers. Is it just me or would most people expect the company would contact those customers? So the rep said he would send me a new plant and, at my request, have it shipped at the end of April. Oh, when I placed my original order in early March, it included a solar powered birdbath and a bee house. |
Positive | kaldakur (4 reviews) | On May 5, 2017, kaldakur Rudyard, MI wrote: I ordered a Carmine Jewel dwarf cherry as well as a Romeo dwarf cherry in January of this year. My plants were shipped to me in early May (I'm in a Northern zone 4b location). The bushes were huge and well branched, between two and three feet tall with excellent root systems. They were shipped bare root in an extremely sturdy box with shredded paper to keep them moist in transit. I'd order these bushes again, and recommend them to anyone. |
Positive | mal28 (6 reviews) | On May 3, 2017, mal28 Chagrin Falls, OH wrote: Posted on May 5, 2015, updated May 3, 2017 On May 3rd, 2017, mal28 added the following: Because my favorite Hosta store (made in the shade) was sold out of a Hosta I wanted, I ordered them from Spring Hill, they arrived on time but the transport material was dried out I soaked them in water and planted them and they have done great, leafed out quickly and are doing very well |
Positive | zoernerl (5 reviews) | On Mar 3, 2017, zoernerl Nampa, ID wrote: Received my first plant order in a few years today, dazzler candy lilies (iris family) and 3 bare root daylilies. Am totally delighted with my order. The daylilies are much bigger root divisions than I expected. They do not appear to have any rot. I will soak them in water tonight then heel them into a garden container. The candy lilies are green plants. they were well packed in plastic with a long cardboard tube protecting both the root and the green stems. I will be planting them also tonight in a container. I'll plan to bring the planter for them in at night, as our evenings right now are in the 30s (F), and daytime upper 40s and 50s. ....I had ordered years ago from Spring Hill and had positive experiences. But it looks to me like they have improved from what I remember. |
Positive | skinney (1 review) | On May 10, 2016, skinney Augusta, GA (Zone 7a) wrote: In early March, I ordered succulents and four Marley's Pink Japanese Snowbells (hard to get trees at 25% of what my local nursery wanted for them). I read the company reviews after the fact and was sure that I would have problems. |
Positive | Invidosa (2 reviews) | On Apr 10, 2016, Invidosa Ypsilanti, MI (Zone 6a) wrote: After much consideration I've decided that my review must be positive, even though It's on the neutral edge. I ordered several plants this year, and I was pleased that they look to be in fine condition. Especially my two Fragrant Cloud Honeysuckle vines, hence the positive review. |