Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)

Very happy with my first order, lavender starter plants and a Buddleia arrived carefully packed, fresh and healthy. They offer great discounts and promotions too and email notifications are very helpful. Will definitely order from them again for my next project.

"On May 11, 2011 11:07 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We are happy to hear that you are very satisfied with your order and appreciate you sharring. Happy Gardening to you!"

the best company i ever dealt with. they r true to their lifetime warranty, i ordered 2 orders of mixed magic roses, it contained 10 plants, 2 of them broke their heads of on the way, I e-mailed them informing them and asking the procedure and the next thing i know my plants were on the way again after just 4 days without asking me for any explanation. I was so impressed that i placed 2 more orders with them. I understand that sometimes delays can happen in the busiest seasons but their plants are really nice, their warrenty is better than any local or online nursery and that gives me a lots of peace of mind and by the way all the plants i received from them are looking and growing very nicely within 20 days they r showing very good signs of growth. I HIGHLY RECOMMEND EVERYONE WHO BUYS ONLINE PLANTS SHOULD BUY FROM Spinghill Nursery,

THEY R THE BEST

"On May 11, 2011 11:09 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your wonderful testimonial. We appreciate you sharing your experience with us."

BE VERY CAREFUL WHEN DEALING WITH THIS COMPANY.

Online order totaled $63.64. However charge came thru for $129.81. Contacted them and they stated coupon/sales prices/shipping couldn't be used in one offer. blah blah blah

Okay why did it tally up to $63.64 as I was adding things if that wasn't what I would get it for. Very deceiving. Cancelled order. Hopefully the charge will be reversed as they stated. I will post again if that turns out to be a problem.

BE VERY CAREFUL WHEN DEALING WITH THIS COMPANY.

"On May 5, 2011 4:08 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about the problem with your order total. A customer service representative will be contacting you for your account information and get this straightened out for you."

I have ordered from Spring Hill Nurseries since last year. Their plants arrived in very good condition. Their customer service has been top rated with me. They go above and beyond what is expected from any company. They make sure you receive what you ordered and in good condition. You get more than a good deal for your money.

"On May 11, 2011 11:11 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We do our best to provide world class customer service and quality plants. Thank you for posting your experience with our company. "

Spring Hill is the BEST! The quality of these plants are above and beyond what I was expecting through mail order, they are much better quality then the ones from Home Depot, Lowes, and Bachmans. They are big and green and lush for being young plants. They are very healthy. They were shipped in a large box with a plastic air pillows on top and each plant individually boxed and labeled in boxes that hold them in securely and safely so would not squish or crush. The packing must cost them a lot because they are shipped in individual quality tall boxes that have safety tabs to keep them in place, and the reason the boxes are tall is because of the generous size of the plants they sent.
The plants were healthier then any plants I have bought anywhere. They are green and fresh. The leaves were slightly wet as was the boxes they came in were slightly damp so that they would stay fresh in transit. This tells me they do take care of the items while they in transit of being shipped. And not that it took long because my order was here in less then a week.
I have recommended Spring Hill to my friends and to my neighbor and I will with my other neighbors as soon as I see them out this season and I am sure they will take notice of the transformation of my yard once it starts blooming because I bought many plants. I recommend Spring Hill to anyone who is going to order online plants to at least try even a small amount of plants and they will see how nice they are. And the selection is terrific. And the prices are wonderful, especially with the $25 off coupon. This is the best place I'v found so far and I have shopped at many of the popular online nurseries and this is the best! Of course I have just ordered from other places where my plants have not arrived yet and hopefully they are very nice too, but I am just so happy with the ones I recieved from Spring Hill, they came fast and so very fresh, and low priced. I have taken photos of how nice they are and will update you with the my website once I figure out how to put photo's on it so you can see for yourself how very nice these are.

I am not just trying to plug for this company, I am just a very happy customer. After reading reviews of other experiences from many different online nurseries it is scarry on what to expect and what conditon the plants will be in. I had ordered two live plants and some bulbs last year also from Spring Hill and was happy with that order. And now this year I have ordered dozens of live plants from them which are the freshest, largest and nicest looking plants I have ever recieved, either through the mail or the local nurseries. I just wanted to share this with anyone who is planning on buying from an online nursery to let them know this place has wonderful fresh plants, and wonderful prices and you can even get a coupon (and use it with the sales), and it arrived in one week.
I also want to add that the plants I bought were: 16 Brilliant Red Hollyhocks, 12 Dwarf Gaillardia, and 2 Royal Ferns.

I have ordered from four different online nurseries this year. Spring Hill is the first to send my plants and the other nurseries might be (hopefully) will be good also. But this purchase has been above and beyond excellent. I very highly recommend them.

And I want to add that when UPS delivered my plants he set the box of plants in front of my house sideways. (My plants were packed so good that even if he threw the package in my yard, upside down they still would have been safe). Its nice that Spring Hill packs their plants with consideration and care. So if anyone has had problems with orders of plants in bad condition (from any mail order nursery) it might be due to the handling from the package carriers. I can see that Spring Hill has taken precautions with orders and sends them securely packed, sprayed, spritzed and dampened for the transit so they will arrive in great condition. And it is nice to see a company putting that extra effort into making sure there plants arrive in good conditon.
And if Spring Hill reads this I want to say Thank You. Your plants and service are absolutely wonderful! On a scale of 1 thru 10, you are a 10!

"On May 11, 2011 11:17 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you so much for your glowing testimonial about our plants and their packaging. We do our best to make sure you receive your order in the best possible condition. We always want our customers to be happy."

I ordered 3 Spring Hill's Red Freedom Roses on 01/24/11. I received the plants in great condition and as it was still cold outside, I decided to follow the instructions and put them in a pot. I didn't want to plant them as March, and April is a terrible time as our native Oaks drop pollen and leaves. This year was especially bad. I watered according to the instructions. I have the pot in my enclosed front porch along with other potted plants I bring in for the Winter. The Roses' leaves died so I cut some of the stem and can't see any green. I'm afraid to keep cutting as I don't know if they are dead or alive. When I sent a similar message to Spring Hill on 04/24/11, I received a message on 04/26/11 indicating a replacement shipment had been made. As I don't know if it was my problem or the plants just didn't make it, if they arrive in as good condition as they did before and they die, apparently I'm doing something wrong. Nonetheless, Spring Hill has impressed me as a company that backs its products. I'll certainly use them in the future!

"On May 11, 2011 10:53 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback. We are happy were were able to reship the items that did not survive for you. We pride ourselves on our customer service and our plants."

Posted on April 16, 2011, updated April 21, 2011
I have just ordered two Snow Fountains Weeping Cherry Trees and a Golden Chain Tree from this site. What got me to actually buy was their promotion of free shipping and handling this weekend only and how cheap the snow fountain weeping cherry trees were. I am a big fan of weeping trees, and this site had them on sale for 13.75. I was so excited i actually found this tree for cheap! Now waiting for the trees to get here. My estimated arrival date is 4/23. I'm very happy i got a conformation email really quick and they give you an estimated arrival date. That is a big thumbs up for me so far! :)

"On Apr 20, 2011 9:49 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you so much for sharing your experience with our company. We look forward to many more future orders to come."

I ordered several times from SpringHill Nursery and had only positive experience with them. All the plants were healthy and arrived quickly. When my order of Lilies of the Valley did not sprout in spring, the plants were happily replaced. Great company, I will definitely order from them again.

"On Apr 20, 2011 3:54 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Your feedback is very much appreciated. We do our best to provide the best quality plants and service to our customers. If you ever need further assistance please let us know, we are always here to help."

I have used Spring Hill for several years in two different locations and found their plants to be very satisfactory.
Two years ago I bought numerous daylilies to use at the very back of our property. Only 5 came up and 2 of them were in the perrenial garden. I assume it was an issue with the soil, but I called Spring Hill and explained the situation. True to their guarantee, about a week ago I received replacements.
Needless to say, I will use the replacements elsewhere.
Thank you Spring Hill.!

"On Apr 20, 2011 2:25 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We really appreciate your feedback. We are always here to provide excellent customer service along with our lifetime guarantee."

I have been a customer for decades with this company. I have never had a problem with their customer service or their replacement policy. There are still many plants in my garden that are over ten years old that I purchased from them, and they are still looking fantastic. The shipping of the plants is always at the proper time for my area and any replacements are sent the same way.

There have been some cases where the plants did not survive the shipping, usually becuase of the shipping company as many times the boxes had dents in them. The other cases were usually due to a hard winter and the plants did not have time to build up a root system to survive.

In every case Spring Hill has either replaced my plants the next spring (or fall depending on the plant) or given a full refund for the plants.

"On Apr 16, 2011 10:43 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your nice feedback concerning our company. We strive to provide quality plants and service to our customers. Happy Gardening!"

On April 1, 2011 I ordered from Spring Hill. I had a $25 coupon. I entered the coupon code and updated my cart which updated my total. However, when I completed my order, the $25 was NOT taken off. I have contacted the company 4 times via email and NO ONE has contacted me back. They took my money right away, however, it seems it's going to take a few more weeks to ship (not what the shipping schedule stated). I'm not impressed with this company at all. I'm afraid to see the shape my plants will arrive in after seeing all these negative comments. Very disappointed in my experince and I find it sad people have to resort to coming to this site to leave a negative comment before anyone from the nursery contacts them!

"On Apr 8, 2011 3:01 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

I apologize for the delay in response to your email. This is our busiest time of year and we can get behind in replying to our customers. A customer service representative will contact you for your account information and check on your order for you.
"

Posted on March 31, 2011, updated April 6, 2011
Posted on March 30, 2011, updated March 31, 2011
Last summer, through a mail offerring, ordered two of their new, mildew-resistant phlox collections. The sets were to include a beautiful orangs, white, red, blue, purple and pink. I planned out my gardens in anticipation of them. I don't know if these were suppose to be for fall planting or not. As it stands I haven't received ANYTHING, nor did Springhill answer my e-mails. I guess that it how it is-I'm not happy.

"On Mar 31, 2011 9:26 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about the problem with your order. A customer service representative will be contacting you for your account information so we can locate your order and make sure it is shipped out to you as soon as possible."

Ordered three black magic elephant ear. All three were nothing more than peat pellets with dead leaves hanging out that had fallen out of their plastic pots during shipping. I was kinda expecting bulb type like the local stores get but, I got dead rotted plants. Perhaps it was due to crossing through a frosted area or something.

I don't want a replacement since I've had to go through that already with your subsidiaries several times and the plants themselves are not worth the price since they are too sickly, small, and spindly to be of use and I don't want to be listed as a high return customer from your other catalogs. I already have replacements (VERY LARGE BULBS) from a greenhouse in Spartanburg SC.

If you need photo proof I will show you

Order Number: 10310064700

"On Apr 5, 2011 3:42 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about your plants. I apologize they were not received in better condition. Since you do not want a reship we will be happy to refund you for your purchase. A customer service representative will be contacting you for your account information. Please reply to our agent so we can get this taken care of for you."

I have been a SHN customer for several years now. Overall, I have had positive experiences with them. They are very good at replacing items that don't survive. Sometimes the roots/bulbs they send can be a little questionable but they replace them with no problem. Their potted plants are usually very nice and in larger pots than some of the other online nurseries. And I always order things when they are on sale, so I feel that I usually get a good bargain for my buck. Springhill is one of the top picks for me in online nurseries because of their selection and prices. A satisfied customer!

"On Apr 8, 2011 3:36 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank for you sharing your experience with us. We always do our best to provide world class customer service and we do have our lifetime guarantee. We look forward to serving you in the future."

On March 14, 2011, I ordered a little over $100 worth of plants. I received a confirmation email shortly after with a link to check the status of my order. I checked the next day and the website said my order would be delivered no later than March 29, but had not shipped yet. I kept checking back every day to check the status but every day it still had not shipped and everyday the delivery estimate was farther out. I called about a week after my initial order. I was told the plants were backordered until the 24th and they couldn't guarantee when they would ship out. I called the 24th and they told me they were backordered until the 27th and again, they couldn't guarantee when they would ship out. I called again the 29th and was told they were never backordered but no one could tell me why they hadn't shipped. The customer service rep put me on hold and talked to her supervisor, who said she would call the warehouse right away and ask them to put a rush on my order but again, couldn't guarantee when they would ship out. I'm so frustrated right now. I live in Texas and it's already spring here. I wanted my plants in the ground before spring arrived. The next call I make to Spring Hill will be to cancel my order. I've never experienced such poor customer service and delivery delays.

"On Mar 31, 2011 9:20 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. I apologize for the delay in the shipping of your order. A customer service representative will be contacting you for your account information so we can check on your order for you and make sure it is shipped out right away."

I have ordered plants from Spring Hill for years and I have had only one problem a yellow lilac that bloomed purple. Other than that I have been very happy with all the plants I have received from them.
They are usually somewhat on the small side but they have always been very healthy. They have always replaced any plant that died, no questions asked. I just received a replacement dwarf lime tree
( the plant that they originally sent me was a sour orange) which is doing quite well. They also replaced a dwarf lemon tree that I bought last year. Both plants appear very healthy. I will continue to order plants from them in the future.

"On Apr 8, 2011 3:44 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your wonderful testimonial. We really appreciate your feedback and look forward to serving you in the future.
"

I just received my first order from this company. I kept it small, only ordered three plants to try them out. The daylily looks great with nice big healthy roots and the same with the white feather hosta. However, and the reason for the neutral rating, the burgundy lace fern I ordered arrived completely mangled. I understand what a three inch pot is and was not surprised by the size of the plant, just unhappy with every frond being broken and hanging or laying in the pot. I called customer service and they basically told me it's only the roots that matter and that it would come back just fine. I'll wait and if it does then I'll change my rating to positive, but really for the price paid I don't feel like this plant was worth it at all. Hopefully it will bounce back because this was the plant I was so excited about this year.

I recently ordered plants from them. The shipping was quick and the plants were in very good condition. I have just put the bare roots in the ground and will report back on how they perform.

I would recommend them to my friends. They frequently have great deals (e.g. $25 off $50)

Posted on March 10, 2011, updated March 17, 2011
I ordered three "shade grab bags" to plant a bed under a Bradford Pear. Only 6 of the plants were suitable for shade. The 6 other plants and 9 bulbs were all for full sun to partial shade. I understand the concept of a grab bag, but I also understand what "shade" means. I called and complained and they are sending new plants, but the customer service representative I talked to said there was no way he could pass along my feedback. That's why I'm doing it here. I gave the plants to my neighbor and hopefully I will be able to use the ones that Springhill is re-sending.

"On Apr 8, 2011 3:47 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. I apologize for all the confusion concerning sun/shade plants. A customer service reprehensive will be contacting you to make sure you have received the correct items.
"

A few years ago I made a very small order (two plants) that consisted of an Iris cristata and a Lewisia. The shipping did take quite a while, arriving at the very end of their posted shipping season, but the plants arrived healthy and well-packed. The iris has thrived in its spot and the only reason the lewisia died was because I left it outside in a pot all winter.

"On Mar 10, 2011 11:44 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing your thoughts about our plants. We do our best to send top quality plants and pride ourselves with our excellent customer service.
"

I have ordered a few times from this company (about 50 plants total) and so far I have been pleased.
Not everything I have ordered lived but that could be because of my newbie gardening skills. Spring Hill has given me a replacement for everything that did not live and even gave me a credit when I decided I didn't want a replacement for my banana tree. I felt this was above and beyond what they really should have done and that alone makes me pick them first when buying online.
They also have sales all the time and send me coupons often which I love! I am in the middle of placing another order now.

"On Feb 8, 2011 8:31 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. Your comments are very appreciated and are used to better service our customers Thank you for sharing your experience. Happy Gardening!

"

I have been shopping with Spring Hill Nursery for 3+ years; I find the plants healthy; packaging for shipping is done well and customer service is excellent !

The few times I have had to e-mail them, they responded immediately, answered my question(s) and resolved the issue ASAP.

I highly recommend this company for healthy plants and great service.

"On Feb 3, 2011 8:17 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. Your comments are very appreciated and are used to better service our customers Happy Gardening!

"

Thank all of you for being so open with your comments about Springhill......I had just completed a "huge" order to start to landscape a 2 acre lot here in Florida, but decided to do a review of opinions before hitting the order button. I don't have the patience to deal with the issues written about. A 50% approval rating is not a company I want to do business with. Obviously, they spend so much on advertising trying to get new customers, when they could probably sell more by properly taking care of their existing customer base. Remember, SpringHill, a happy customer will tell a few people about you, but an unhappy one will tell thousands!!

"On Jan 13, 2011 10:31 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. Please understand that our company is based on 100% Customer Service. We are trained and qualified to answer any questions you may have or assist you with any problems that may arise. Thank for for giving us the opportunity to provide you with world class service.
"

Posted on October 25, 2010, updated November 8, 2010
In mid April of this year (2010), I placed a large order with Spring Hill Nursery for a variety of plants for spring planting. My credit card was immediately charged, however I received no shipment notification. After multiple follow ups and repeated requests for updates, I kept being told my order was going to ship the following week for 2 weeks running, after week 3, I asked again why there was such a delay and I was finally informed that a few of my items were back ordered. Not once was I informed via email or phone call that 1 or 2 items (in this case a clematis and a hydrangea) were holding up the rest of my items from shipping. If I had not asked or followed up, I have no idea when my items would have shipped, if at all. I reiterated, again, that I had items in my order that needed to get in the ground ASAP because the weather in Georgia was already in the 80's, headed into the 90's. I first requested that my order be shipping incomplete and the customer service agent told me I'd get charged extra for that, even though the delay was their inventory management issue and not mine. I finally just told them to cancel the items that were back ordered. They said they'd put a "rush order" on my remaining items and they still didn't ship till the following week.

When the items arrived, I had a mixed review of the products. My roses have done quite well and the Spiderswort (tradescantia) root plantings took off like weeds, however the pictures on the site of the Spiderswort were misleading and didn't truly show what the full plant looked like. If I'd known what the full plant looked like, I wouldn't have purchased them. I have actually ended up digging up the plants at the end of the summer and will be replacing them with other perennials and looking for new homes for the Spiderswort. I also planted 3 ginger orchid roots and 2 of 3 came up, but were very weak plants (however, to be fair, I believe that is due to where I planted them and not Spring Hill's fault). The summer cheer daffodils I ordered did NOT bloom during the summer. I did not even get a single shoot, let alone a flower. I dug them up this fall when I put in my other spring bulbs and discovered that they had active roots, but their guarantee of "Summer blooming daffodils" was erroneous. They may have gone into the ground too late in the season to bloom in the summer, however that delay was also over a month due to their late shipment of my order.

Finally, it took almost 2 weeks to get a refund on my items that had been back ordered.

I will not be using Spring Hill Nursery again.

"On Oct 27, 2010 8:38 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your input. Your comments are very appreciated and are used to better service our customers. A customer service representative will be contacting you about the problems you had. Happy Gardening!

I have spent (embarrassingly enough) a *LOT* of money with Spring Hill and have had relatively few issues that required follow up. In our area, we experienced a drought and unusually high temperatures which wreaked havoc on my new garden. Our soil is rock and clay which is not conducive to growth, but things are growing! I haven't experienced the phenomenal growth some people have with a lot of these plants, but I assume that's due to the relatively nutrient poor nature of my soil.

I used a professional nursery slow release 3 month fertilizer and watered as much as I could (no rain = empty rain barrels) and most of the plants came up but even with the care, a bunch died.

After notifying SpringHill via email and phone, I have received new plants (with one oops that I called about and offered to return the mistakenly sent plant and was told to go ahead and keep it) but all in all I have had a pleasant experience with them. I just placed another order this morning. I have to total my orders from them for my taxes next year and fear the total I'll come up with, but local nurseries don't provide the warranty and low cost nor variety. The plants are tiny when they arrive, but that's probably the most viable way to send them.

I ordered the reblooming iris collection and got a group of bulbs with an extra variety due to the fact they had two of their varieties wiped out, so it was obvious to me that they wanted to make things right.

Thanks, Spring Hill!

"On Oct 27, 2010 7:20 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your input. Your comments are very appreciated and are used to better service our customers Thank you for sharing your experience. Happy Gardening!"

Posted on September 30, 2010, updated October 19, 2010
I would have to agree with the majority of this company's customers - SpringHillNursery needs to be better organized with their stock, and more consistent on shipping. They missed to ship few plants to me, re-scheduled some shipments to much later dates, and their stock could be great, or could be a disaster. I hesitated for a full year to even order again, despite of their reasonable prises and good selection of plants offered, due to all the mishaps.
After many e-mails and few conversations with the customer service reps, I believe they made it right. But it was sure a hassle to get to this point.
I am still hesitant to order more plants from this company.

"On Oct 1, 2010 12:23 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback and we will use it to provide better service to our customers. A customer service representative will be contacting you for you account information."

I ordered about $150 worth of perennials from Spring Hill on 10/7/10. Later that day, my mom called to say that she had just dug up all of her perennials and wanted to give them to me. I clicked on the link in the order confirmation e-mail to check on the order status, and saw that my order was scheduled to ship in approximately 3 weeks (part of it even later than that). I e-mailed Spring Hill, in accordance with the cancellation policy listed on their site, and stated clearly that I wished to cancel the order and would like the full purchase amount credited back to my card (if it had even been charged yet).

The next day, I received an e-mail from "Sonia" in customer service, saying that she had applied "rush shipping" to my order and had taken $25 off the total "to save the order". Immediately, I e-mailed again to say that I had not asked for rush shipping or a discount; rather, that I had clearly asked to cancel the order. I stated again that I did not want the plants, that I was canceling the order, and that I expected the full purchase price credited to my card.

The following day, I received an e-mail confirming that my order had shipped. I again responded immediately by e-mail to say that I didn't know how to be any clearer...I wanted to cancel the order. I quoted the text of my first two e-mails, which had been crystal clear, and reiterated (in bold, large, red type) that I did not want the plants, I wanted to cancel.

The plants arrived and sat in the box on our front porch for a few days while we were out of town. This morning, I called Spring Hill to escalate my complaint, and was told by the customer service rep that they had expedited and discounted my order because I had called and asked them to do so. When I emphatically told the rep that I had NEVER called Spring Hill but had e-mailed my cancellation three times, she kept insisting to me that their "call log" proved that I had called them. She argued with me at length that the call log can't be wrong. When I asked to speak with Sonia's supervisor (remember, Sonia was the customer service rep who e-mailed me to say that she was rushing and discounting my order), the rep said that they have four call centers and there is no way to know who Sonia was. I asked to speak with ANY supervisor, but the rep would not allow me to talk with anyone else. She agreed to credit the full purchase price (I'm waiting to see if that actually happens) and kept repeating, "I'm giving you back your money. It's taken care of."

When I expressed concern that there must be a training issue or an employee integrity problem because Sonia had clearly lied about receiving a call from me, the rep just kept repeating, "You're getting your money back."

It's very clear to me what Spring Hill did. They're winding down operations for the season (I had ordered in response to an end-of-season clearance offer), and the customer service rep (who most likely is compensated in part on "saving" orders) figured that if she rushed my order through I'd just go ahead and pay for it. This much I know for sure...I did NOT call them, ever, until this morning. I did, however, e-mail them my cancellation in accordance with their own policy.

I wish I had seen this site before I ordered from Spring Hill. I will never again make the mistake of ordering from them. I'm not holding my breath that the purchase price will be credited as promised...but I'm not opposed to making a big legal fuss if it's not.

Spring Hills plants are "good" at best. And when you factor in shipping and handling their prices are not all that low. That being said, They do from time to time advertise items that are a little harder to find. The problem is that they don't really have the plants that they are selling. The last 4 plants I purchased from Spring Hill were back ordered, double back ordered & substituted. And I'm a little confused about the back order on 3 of the plants. I ordered the plants in July for fall planting. At the end of September they were on back order. I don't know how much of an advance notice Spring Hill needs to have the products on hand. But I do wish I knew who they order the back orders from. I could maybe just cut out the middle-man.

"On Oct 13, 2010 10:53 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We appreciate your comments to better serve our customers. We will have a customer service representative contact you for your account information and find out when your order will be shipped."

i am not happy with the outcome of my first order with spring hill. i bought a kaledioscope butterfly bush and 4-plant coneflower variety (1 yellow, 1 pink, 1 white, 1 double decker) back in july. when i inquired why i have not received my order back in august, they said they won't ship it until fall plant season. while excitedly awaiting for the arrival of my order, i happened to read some articles about the butterfly bush being classified as a noxious weed in washington and oregon unless the plant is some kind of cultivar or hybrid which is sterile. i emailed the company days before i received my shipment since i want to know what i should do with the plant. i wish there was a warning about this. the description only said it cannot be ship to AE AK GU HI PR. i emailed them 3 to 4 times every two to three days and i was not getting any response. finally i received my order. my coneflower variety was missing 1 yellow and 1 white variety and instead was replaced by a green variety. feeling dissappointed that i did not get the yellow variety which is really what i have been waiting for and not getting a response on my emails, i called the company. the person i talked to tried hard to find a replacement for the yellow variety (i really didn't care about the white) in vain. finally a refund was issued. i also asked why nobody is responding to my emails, the person said there were only 2 people who are in charge of answering emails and they are backed up. it is better if i call. i told the person that they don't have a toll free number and i didn't want to incur additional phone expenses and besides, email is my best form of communication.

i am giving this company a neutral rating because though the plants i received are healthy and the person i talked put a lot of effort into finding a yellow variety for me trying hard to make me satisfied, i am not pleased of their slow response in emails (i got responses on my emails about a week after i called), selling more than what they can supply (they still have not pull down the item from their website last time i checked) substituting a plant without getting my pre-approval and selling a plant is classified as invasive in a state without more information on how to handle the plant. i hope it is not always going to be like this.

"On Oct 13, 2010 10:51 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We appreciate your comments to better serve our customers. We will have a customer service representative contact you for your account information and help to answer any questions you have."

I ordered some Royal Helebores at a reasonable price a couple of weeks ago and they came today 10/7/2010. They are just beautiful healthy plants! I am very pleased with this company and would recommend them and will order from again!

"On Oct 13, 2010 10:48 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your kind words about our plants. Happy Gardening to you."

I ordered 5 of the Apricot Princess Roses ... before they were shipped I decided I wanted to cancel. I emailed a cancellation. NO response and the roses arrived . a week or so later........and I must say in very nice condition.

I chose neutral for my response since the plants were so nice and I am ORDERING MORE, THEY ARE GREAT ROSES, blooming their hearts out all summer and still going .
It was the communication I would fault. Stilll I am taking a second chance by ordering again.

"On Sep 27, 2010 10:18 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback. We use our customers feedback to better serve our customers. A customer service representative will be contacting you concerning your order and about the no response to your email."

Posted on September 16, 2010, updated September 19, 2010
I placed my order with Spring Hill after receiving their mailings offering wonderful prices and no payment until you receive your plants. I didn't think I had anything to lose. I sent the order form back the middle of July. I ordered a daylily collection, an iris collection, 2 lilacs & a poppy collection. My order was processed on August 2, but no iris collection? I never received an email explaining this so I emailed them. The first email I got was just another order confirmation so I emailed again. This time I did get a response stating that the iris collection was no longer available. OK fine.... The shipping dates then changed on my order 3 more times and still today (Sept 16th) I have not received my order. I have scheduled vacation around this order and have to cancel and reschedule 3 times now. I can't do it anymore. I emailed customer service yesterday and told them to cancel my order. I am really disappointed with this company. This example, and the examples from others shows how disorganized they are and really unaware of their inventory. I do not want to do business with them and wish I would have read these posts first.

"On Sep 17, 2010 8:32 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We do appreciate your feedback to better serve our customers. I apologize for the shipping problems with your order and a customer service representative will be contacting you to help with this problem."

Posted on September 16, 2010, updated September 16, 2010
I truly recommend SpringHill for: 1) better price (you laways get $25 off when ordering $50 or more), 2) healthy plant (I ordered more than 40 plants this spring, all but one have been doing great, with nice blooms). 3) Delivery time was reasonable but sometime could be better (my spring order was delivered within 10 days, the replacement one plant was ok). 4) The website is more user friendly and do give you update on your order daily. 2 out of the 3 customer reps are very friendly and helpfull. 5) The packing is very professional and really protect plants very well.

Plus lots of sale items which were part of my spring order. Very healthy.

The only thing I wish they could do better is to give more accurate estimate of delivery time so people can be prepared. eg, I had to be out of town for 2 weeks after my order so called them to inquire about the delivery time. But the customer rep told me they can not tell me when plants will be shipped, nor can they delay the shipment time. I was luck to receive them prior to my trip. But imagine they had to sit outside and in a box for two weeks. I do beliver Springhill can do better than this as other web order places do. To be competitive, they need to improve on this aspect.

"On Sep 20, 2010 8:42 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post, we appreciate your feedback so we can better serve our customers. We apologize for the problem you had with the shipping of your order. A customer service representative will be contacting you for your account information to check on your order. "

Posted on July 21, 2010, updated September 16, 2010
Posted on July 20, 2010, updated July 21, 2010
Posted on July 12, 2010, updated July 20, 2010
Hello, in May of 2009, I ordered 2 Apricot Princess Roses and some other plants. This year I was going to order a couple more Apricot Princess Roses to add to my collection of roses ; but Springhill sent me some Early Bird specials including Sugar Plum Mini Roses. I wanted them badly because they ran out in 2009. and I hope to order them, if available in 2010. They became available in 2010 after I already ordered the Apricot Princess Roses. Well I made a choice to cancel the Apricot Princess Roses and order the Sugar Plum roses instead. Later in the spring, the leaves on the Apricot Roses turned yellow with black spots, turned brown became crinkly and the branches started turning brown; When the roses tried to bloom, instead of opening up with beautiful roses, the roses would open crinkly and die right away. I sent Springhill this letter on June 4th and they wrote back on June 6th that there are so many pests/diseases and other situations that are specific to certain areas and then apologized for the inconvenience. A reship has been issued and I should receive my item bt the end of September. I checked their site to make sure my new shipment was there and it was cancelled. On June20th I sent an email wanting an explanation and Amanda wrote Thank you for your email. I apologize for the inconvenience. I have reviewed your account and see that your reship order for the Apricot Princess Roses has been cancelled as a replacement certificate had been issued for this item in the amount of 17.18 which was used on your order number for the Sugar Plum Mini Rose. Therefore, we are unable to issue a reship for the Apricot Princess Rose. I wrote them back, let me understand, this year when I placed an order for additional Apricot Roses, I cancelled the Apricot Roses (in which I already had in my garden from last year and they died this year), and ordered Sugar Plum Mini Roses (in which I didn't have in my garden), that I can't get a reship from a previous rose item when my original Apricot Princess Rose was ordered in May of last year. The order number for when I originally ordered the Apricot Rose and the order number for the Sugar Plum Mini Rose I ordered this year is two different orders. My Apricot Princess Rose should be replaced because it died a year ago and for Amanda to tell me I can't get a replacement is wrong, now the only way now that I will have Apricot Princess Roses is to buy them. Springhill should honor their guarantee. This is 7-17-2010 and still no response.

"On Jul 13, 2010 2:24 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We appreciate the feedback to better serve our customers. A customer service representative will be contacting you for your account information to check on a reship for your rose."

First off I have to say the prices are great but that is about it. After the super slow shipping most of the 28 plants and two bulb collections didn't make it or didn't come up. The shipping, 7 days in transit just don't cut it with small plants.
I'm posting this in hope of being contacted by spring hill for a refund. Two e-mails and no response. Also be warned if you order from them you'll receive mail from other garden company's they are affiliated with. Found that one out after ordering this falls plants. Very negative at this point will see what happens.

"On Sep 9, 2010 7:27 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We do appreciate your feedback to better serve our customers. I apologize for the problems with your order and a customer service representative will be contacting you to rectify the problem."

Posted on August 4, 2010, updated August 9, 2010
Posted on July 29, 2010, updated August 4, 2010
I had plants to be replaced this spring. All but about 4 things came in on time. I knew I was going to be gone when it would be delivered if it was more than 3 weeks, so I called the company rep and told her that I needed to cancel anything after that time. She said she did. I left on over month long vacation. I got back and called to order my plants to be sent to me as I was home for the rest of the time. They said they had shipped it and would not ship it again. I did find out that a neighbor of mine saw a box and the plants were all dead and then she has been on a long trip abroad till now to give me that information. They also said none of the replacements were guaranteed at all. I have probably spent at least $1000 with this company that says plants are guaranteed FOR LIFE ............but then they say it is a new company and they don't honor the guaranteed plants from before 2000........well if they have the same name....use the advertisement that they have been in business for over 40 years etc so they use the time to make them seem like a strong company but then they don't accept the responsibility of the other owner. I feel like it is very unethical. I hope they can change my opinion of them. I absolutely love their Prim Roses and hate to think I have to buy them somewhere else. We will see. I didn't receive my Annabelle Hydrangae and other plants........my orchid has died also but if they aren't guaranteed...I just got cheated.

"On Jul 30, 2010 8:28 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We appreciate the feedback to better serve our customers. A customer service representative will be contacting you for help with your previous orders."

Posted on June 5, 2010, updated August 3, 2010
Posted on June 4, 2010, updated June 5, 2010
Hi, I recently placed an order with spring hill nursery and I have not been satisfied with some of the plants, or the customer service. This was my first time ordering from this company but I used the coupon I received on the catalog:Buy $50.00 worth of plants for $25.00. I placed my order and was most excited about the green envy coneflower. I paid the most for that flower, and it is the only one that has just up and died. It did not look that good upon reciept, but I planted it anyway, as it said it was drought tolerant etc. and coneflowers are pretty easy to grow. Anyway, to make a long story short, it has died and I have contacted spring hill via email, three times now concerning their lifetime guarantee. I want a replacement for this plant, but they continue to ignore my emails. I have sent a new email, and if something is not resolved concerning this by Tuesday of next week, I intend to cancel the remaining order I have with this company. Should they address my concerns, I will change this rating to positive.

"On Jun 7, 2010 1:02 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We apologize for the delay in response to your email. We appreciate the feedback to better serve our customers. "

I have to say that I was nervous about ordering from Spring Hill after reading some of the negative comments about them here at Dave's Garden. For that reason, I gave it some time before posting my comments about them, to make sure they stood the test of time. They had some things I really wanted so I started off with a fairly small order. I had no problems. Since then, I have made a number of orders from them and have been extremely pleased. The live plants that have come from them have been very healthy and arrived within the expected timeframe. Recently, I tried to take advantage of a sale and came upon a glitch when ordering online thru their website (which is the only way I order these days). When I contacted them via e-mail, they were very receptive and proactive, and went out of their way to work with me and gave me a great deal as a result. While I don't expect perfection, I do believe a company should be given a chance to address any issues when they are brought to their attention. I also don't think it's okay to be an abusive customer. I have been EXTREMELY SATISFIED with their excellent customer service and the quality of their products!

"On Jul 30, 2010 8:23 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We do appreciate your feedback to better serve our customers. Happy Gardening!"

Around March 2010, I ordered 6 hydrangeas and 9 roses using the $20 and $25 off coupons. The shipping date kept changing for all three orders, so I stopped checking. Luckily I have a pretty flexible schedule so I wasn't worried about scheduling the planting but it could be a problem for someone with a large order. The hydrangeas came very well packaged and small but healthy (lots of pretty green leaves). I didn't plant them for a week or two, but they were fine. Now, they are doing great and had flowers in May and June. The roses came bare root and also well packaged. Some of them didn't look so good but I planted them as soon as possible (after a couple days) and they started leafing out right away. I've had lots of flowers since late May, and the two that didn't look too good are now starting to flower. I just hope they survive the winter but if they don't I'm only out $8 so I'm not too worried. I'm very happy with my order and the quality of the plants.

"On Jul 28, 2010 12:57 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We appreciate the feedback to better serve our customers. We do offfer a lifetime guarantee. Happy Gardening!"