Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)
Click here to return to Spring Hill Nursery (aka SpringHillNursery.com)'s listing.
|
Comments:
« Previous Page 1 | 2 | 3 | 4 | 5 | 6 | 7 | ... 27 Next »
Rating | Author | Content |
Negative | QueenSweetPea (1 review) | On Aug 2, 2015, QueenSweetPea Dallas, GA wrote: In April of this year I ordered a collection of Hens & Chicks, which were sent in a brown padded envelope and placed in my mailbox. I had seen a picture of what I expected to receive so I was greatly disappointed to receive very small bare root plants, one no bigger than my smallest fingernail. |
Negative | regrets (1 review) | On Jun 27, 2015, regrets Bogart, GA wrote: Beware: Springhill is slow to respond to customer inquiries and and does not provide itemized prices or shipping charges on any of their email or hardcopy receipts! So you are at their mercy when registering a complaint. |
Negative | IamMrsG (1 review) | On Jun 16, 2015, IamMrsG Sheffield Lake, OH wrote: If you ever consider ordering from Spring Hill Nursery, I advise you to remember my experience with them. Pertinent background information is that the order and payment was accepted immediately, and I received a confirmation the same day of the order with a 1 week ETA. Nearly one month later, this is an abbreviation of today's chat session (June 16) with them (personal information removed): |
Positive | flowermaiden2 (19 reviews) | On May 7, 2015, flowermaiden2 Saint Maries, ID wrote: Posted on May 2, 2015, updated May 7, 2015 On May 15th, 2010, flowermaiden2 added the following: My confidence in Springhill Nurseries continues to be well-founded. I was actually pleasantly surprised to find that they have delivered my order much sooner than they had originally told me, and they did e-mail me to let me know when it was shipped. I got part of my order via UPS, and part of it via USPS. The plants are all in very good condition, and the order is complete. Only the Mediterranean Pinks which they shipped earlier were bare root. The rest of my order was in pots, which I like best, because well-started potted plants usually do best for me. I am impressed with the care that was taken in packing my plants. They arrived in stiff cardboard containers with break-away flaps that made opening easy. Because they fit the size of the plants, there was almost no breakage of leaves, and no broken stems at all. Furthermore, they wrapped the pots and the base of the plants in plastic to hold in moisture.. The plants stayed nice and green and upright. My trailing bellflowers have buds on them, already, as do my red corys. The free Japanese Maple is fairly large, and the carpet phlox looks great. I shall continue to order from Springhill. This is very good service. On May 2nd, 2015, flowermaiden2 added the following: I am giving them a cautious positive this time around. The listing in their catalog for the four perennial hollyhocks I ordered clearly said they would be sent in 3" pots. When they arrived, they weren't in pots, at all. They arrived as starts in soil plugs wrapped in a fine mesh inside of clear plastic -- NOT pots! I don't like it when companies misrepresent things. When they say 3" pots, I expect real pots. If they intended to send soil plugs wrapped in fine mesh, they should say so in their catalog. Truth in advertising, please! Apparently, once the clear plastic is removed, one is supposed to be able to set the entire soil plug with the fine mesh directly into the plant hole. The mesh is supposed to be biodegradable. Fearing my new plants might end up rootbound that way, I removed the fine mesh and spread out their roots when I planted them. I don't trust those so-called "biodegradable" containers to actually break down so the roots can spread out on their own. Aside from this, the plants appeared healthy and the labels with them indicated the correct colors I ordered. I shall see if they actually bloom those colors. These are supposed to be perennial hollyhocks as opposed to biennials, and the catalog listing claims they bloom the first year. I realize this will take time, so I shall be patient and see what happens. Springhill Nurseries has been very good about keeping me updated on the status of my order, via e-mails. By the way, folks, beware -- there is another company in this watchdog section going by the name of Springhill. I posted with them by mistake. Their listing under the first letter "S" is simply "Springhill". "Springhill Nurseries" is separate. Overall, my latest experience with Springhill Nurseries has been positive. They did deliver what I ordered, and while small, the plants were still nice and green and should do well. I am awaiting another order I placed with them, which should be arriving any day. I shall post an update when I receive it. On May 7th, 2015, flowermaiden2 added the following: My rating remains positive. My second order, for two stand-alone floating solar fountains, has arrived, and both work. These are really cool, folks. All one needs to do is place them in a pool, pond or birdbath in direct sunlight, and they spout water in various patterns, depending on which attachments one uses. The height of the waterspout can be manually adjusted, and the sun's positioning also governs it. If one just wants a slight dribble to keep water agitated, don't add any of the attachments and let it spew directly from the built-in opening in the center of the disc. The grid underneath does occasionally need to be cleaned out when debris build up and clog the water's access to the pump. This grid can be easily removed, rinsed off and reattached. Maintenance is as simple as that. I think they're a little expensive, but worth it. It's always nice to have moving water for birds and to prevent mosquitoes from breeding. It's nice that they're completely self-contained and one doesn't need a separate solar panel to stake into the ground. Spring Hill has delivered, again. Good company. On May 7, 2015, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Apr 28, 2010 1:21 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: We appreciate you taking the time to post this.Thank you for your feedback and Happy Gardening!" |
Positive | lainy_gardens (1 review) | On May 3, 2015, lainy_gardens Mobile, AL (Zone 8b) wrote: Family members ordered plants for me as a memorial for my daughter who died. The three hardy hibiscus are in the ground and all three are showing new growth. The Redbud tree is also planted, but it is too soon to tell if it will make it. The plants all arrived appropriately packaged, and in good condition. I would use this mail order nursery again. |
Positive | pastapicker (4 reviews) | On Apr 26, 2015, pastapicker Columbus, OH wrote: Posted on January 13, 2008, updated April 26, 2015 On February 1st, 2008, pastapicker changed the rating from negative to neutral and added the following: I have been contacted by Donna in Spring Hill customer service. After I supplied all the details (prices, items, and the total amount of the replacement certificates sent- which was also part of the problem: they did not give me credit for all of them) she says that she has located my original order & will send me the missing items, at the sale prices. However, she has not yet responded to my follow-up question about confirming the total of the certificates that I sent in. I am changing the rating to neutral & will see if I am fully credited for my certificates & receive all the items in question at the appropriate planting time for this area. On May 7th, 2008, pastapicker changed the rating from neutral to positive and added the following: I have received all the plants now from my original order including the ones that were originally not going to be sent; they all looked healthy & of reasonable size for the price and being mailorder--a few were very pot-bound but they will be okay. I think that the packaging was adequate, I received them at an appropriate time for planting here, and I was fully credited for my replacement certificates (I had kept copies, so I could confirm what I was claiming). I am pleased at the way Donna resolved this; the original customer service contacts were also positive & only wish that the people that I spoke with later, when there was a problem with the order fulfillment, had been of the same mind-set. Even though it took posting to this forum to resolve the issue, I will change the rating to positive, while wishing that there was an option like, "positive with caution". On October 28th, 2008, pastapicker added the following: All the plants that I received last May have survived except the verbascum (my 2nd failure with this even though it is a native for the area); however, the "golden Marguerite" were not golden, but white. I consider the loss of one plant an acceptable risk that might occur no matter where the plant is purchased, since it appeared healthy and well-rooted on arrival. (I have received plants from other nurseries clearly dead or rotten--that I would not accept) On April 26th, 2015, pastapicker added the following: I just want to add that I have notice that the Spring Hill affiliated companies have all changed their guarantee to only 30 days from your receipt of the shipment. Since they do tend to send things too early to plant (if you have ordered early in the season) I would be very aware of this when deciding to order, and if a plant looks to be struggling, ask for the replacement well before the 30 days are up. My last order from two of their companies had very healthy looking plants but 2 have not survived due to the early shipment. |
Positive | upstairsnun (3 reviews) | On Apr 12, 2015, upstairsnun Otego, NY wrote: Seeing some of the negative ratings, I was dubious about this company. However, their sale this spring was too good to overlook; even if half the plants were dead, it would be a bargain. |
Positive | MaiaMaiden (1 review) | On Apr 11, 2015, MaiaMaiden Westminster, MA wrote: I have orders from this company for 2 years or more and have never had any shipping problems. Ever plant has survived and so far I have noticed some plants already growing this season even tho there is still snow on the ground & after having such a harsh winter. I placed my yearly order and have received every item already, a bit early but I was prepared w mini greenhouses set up in my dinning room, all the plants are thriving and I am looking forward to the ground thawing so I may finally plant them outside. I do the buy now with payment plan and have never had ANY issues with customer service, the woman was completely helpful and did not rush me and was full of extra information that helped me with my recent order. Will definitely order in the future, I actually have to control myself from ordering more because I have been enthusiastically and completely satisfied with this company. |
Positive | HeatherCarter (2 reviews) | On Apr 5, 2015, HeatherCarter Miamisburg, OH wrote: My mother has been ordering from SpringHill since I was a child and I'm in my mid-thirties now and I'm a customer, too. I got all my plants this spring, and just put them in the ground. Their customer service is wonderful and I really enjoy the coupon specials they send. Having a young family, I can't always afford all the things I'd like all at once, and their ongoing specials allow me to purchase plants off my wishlist as the season progresses. I had a lilac missing from my order and emailed them and they are sending it with another plant I ordered in the upcoming week or so. Friendly, nice company to work with. It's no wonder my mother ordered from them every year. |
Negative | shepherdgarden (1 review) | On Apr 1, 2015, shepherdgarden Buffalo, NY wrote: I have ordered in the past from Wayside Gardens, but something has seriously happened to this good company. I ordered 9 Victorian Primrose plants - they were to be "assorted colors". In the catalog they were showing red, crimson, purple and black. I received the order and listed on each individual cellophane pack it said, "Black". I called the next day to complain, and I believe there may have been a communication problem. The gentleman finally agreed to send a replacement order. Well, I eagerly opened the 2nd package - expecting my beautiful red, maroon, purple.....Unfortunately, once again out of 9 plants - 7 are listed as black, 2 purple. On Apr 1, 2015, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Apr 1, 2015 5:05 PM, Wayside Gardens responded with: We have reviewed your posting on Dave's Garden Watchdog website. I am a little concerned, I can not find a listing that Wayside Gardens offers the Victorian Primrose plants. I read at the end of your posting the comment about Spring Hill. Is it possible you purchased them from Spring Hill and not Wayside Gardens? If so as a courtesy please update and change your rating for Wayside Gardens, if not please email me with your order information and I will be more than happy to assist you in the matter. |
Negative | GardeningisLife (3 reviews) | On Dec 17, 2014, GardeningisLife Tipp City, OH wrote: Everyone be careful with this company! If you order from them I hope you don't expect to receive what you ordered, if you even receive your items at all. Springhill among other Gardens Alive companies are going out of business this spring. I wonder why?!?! Their product quality is terrible, most of the plants are almost dead before shipping, the bulbs have been frozen from the previous season and rarely bloom. You are asking for trouble dealing with these guys, they are going under and it would be risky ordering from them at this time.... |
Neutral | HerMorningDove (3 reviews) | On Nov 27, 2014, HerMorningDove Vienna, VA wrote: Posted on November 4, 2014, updated November 27, 2014 On November 27th, 2014, HerMorningDove changed the rating from negative to neutral and added the following: I'm updating my review to neutral because about 10 days ago Spring Hill Nursery did refund my entire purchase price, including shipping and handling. I could not change my review to positive because they only refunded my money in response to my claim through the BBB. Also, I learned that Breck's is a "sister" company and had placed an order for the same poppy plants through them after Spring Hill sent me the substitute plants. Breck's cancelled my order after I filed the complaint with the BBB, and I appreciate that. However, they also took an order for plant they did not have in stock, which doesn't seem like good customer service to me. |
Positive | gardenergal17 (1 review) | On Sep 16, 2014, gardenergal17 Canton--Football HOF, OH (Zone 6a) wrote: I buy from Spring HIll on a regular basis. Their plants are always healthy! Very friendly Customer Service too! Thanks..... |
Positive | BJacobson (2 reviews) | On Sep 14, 2014, BJacobson Atlanta, GA (Zone 7b) wrote: This spring I ordered several dozen different items and they were all very healthy on arrival. One small thing though, I wish I knew prior to purchase how long it would take to receive some of the items (can take several weeks even if you order it during the right season/time to ship to your zone). |
Neutral | jasarthur (7 reviews) | On Jul 23, 2014, jasarthur Brentwood, TN (Zone 6a) wrote: I've had both good and bad experiences with Spring Hill. We ordered a lot (hundreds $$) this past spring. When some items did not survive, we were given either replacements or certificates with a minimum of hassle. That's the positive. The negative is that they don't update their online listings to accurately reflect actual inventory. My wife spent much time planning out her purchases based on color, size, etc. (she's a true landscape artist) and in a couple cases we were informed by email and postcard that the items sold were OUT OF STOCK! I told them this made all her planning a waste of time, and after a few emails, someone was nice enough to offer an apology and small credit. This is why I've chosen the "Neutral" rating. So the problem is not the nursery so much as the website. They really just need to upgrade their inventory system. I'm sure we'll buy from them again. |
Negative | kathryn2014 (1 review) | On Jun 21, 2014, kathryn2014 Sparks, NV wrote: I went online to search for a "Water wiggler" for my birdbath. In my search, I found various sundry prices... including the lowest price $17.49 ..from none other than Spring Hill nursery. So naturally, I clicked on their ad due to the low price. ( which I am sure was what was intended) . Well, there it was the $17.49 price and I filled in all the blanks and submitted the order... only to have the page freeze and I never got a confirmation. Then, low and behold... I got a message from them in my email inbox stating that I had left something in my "shopping cart" and when I went back with the link provided in the body of the email... the price suddenly jumped sky high !! Nothing I was able to do changed it. However, a few hours later, and on a different computer, I found the price of $17.49 again and I successfully ordered the product. I got a confirmation of the order and a delivery date. Well, the delivery date came and went a long time ago. I emailed them and continually got a "mailer Daemon" stating the email address was bad. I called them and Finally after several attempts, reached someone ---who with his lackadaisical and nonchalant attitude told me the item was on "back order" as it wasn't in stock. I told him I was unhappy.. and that the delivery date was not honored and I told him about the email snafu and that their email address for customer service doesn't seem to be working.... and in his nonchalant ...no care voice... he said: " Is that so?" Well, I will just have to tell them " ....Then Spring Hill nursery sent me another order message.... putting off my order for another month at least....Also, they had on their website that I was to get some free plant food with my order which I haven't received either.... with no offers of any good will or recompense at all. You can be sure ..........this is the last order they ever get from me .......and I am thinking seriously of complaining to the Better Business bureau in Harrison Ohio.... their company headquarters. |
Positive | CarolMcKenzie (7 reviews) | On Jun 7, 2014, CarolMcKenzie Irvine, KY wrote: Spring Hill was my first experience ordering plants online and I was a little hesitant. But I'm on my fourth or fifth order with them now and most likely will continue ordering from them. |
Negative | LisaLoo99 (1 review) | On May 4, 2014, LisaLoo99 Davenport, IA wrote: As a previous poster describes, I have also been driven insane by a constantly moving ship/delivery date this spring. I have had to reschedule my landscape project and professional help twice now because of this and I have other materials rotting in the yard thanks to their delays. |
Negative | laurabrady2007 (1 review) | On Apr 28, 2014, laurabrady2007 Stoughton, MA wrote: At the beginning of April, I ordered some preplanned gardens and was really excited to start planting. I got an email with an estimated delivery date of 4/8 to 4/13. I got right to work prepping the area where the plants were to go. |
Positive | Juvilian (3 reviews) | On Apr 22, 2014, Juvilian POSEY, CA wrote: I was really nervous about placing a order from this company after reading all the bad reviews. I decided to order six Old Fashion Bleedind Heart plants that were on sale for a great price..... No problems..... Order arrived fast, packed well, and all six plants are doing great. I will definitely order again... |
Negative | laelfitz (2 reviews) | On Mar 7, 2014, laelfitz Weed, CA wrote: We ordered a small selection of plants in December: a hosta mix, a fern mix, an azalea and a reblooming lilac. They arrived today, having an initial shipping date of February 27th. They look like they took a road trip on the highway to hell. Words like 'bedraggled', 'miniscule', and 'desiccated' come to mind while flashbacks to Charlie Brown's Christmas Tree race through my head. |
Positive | CHLOE777 (1 review) | On Jan 2, 2014, CHLOE777 Greenville, SC wrote: My experience with Spring Hill has always been positive but a year ago I ordered a special they offered online for 3 Cranberry Cotton Easter plants for the price of one. |
Positive | lsm1 (7 reviews) | On Nov 21, 2013, lsm1 Williamstown, MA (Zone 5a) wrote: I've been, for the most part, happy with this company. The plants have arrived in good shape and the ones that did not were promptly replaced. The only minuses were an order that was cancelled due to out of stock (and money returned) even though I ordered very early in the season. I typically don't like their junk mail, with very tempting pictures and the offer for credit "get flowers now but pay later", I never tried it, but it sounds like a trap. They used to have truly great prices, but recently (1 year?) their prices became more expensive (and I think they also have less variety, but this is not a scientific evaluation). |
Negative | Jimjeangarden (1 review) | On Nov 11, 2013, Jimjeangarden Allegan, MI wrote: I received a mailing from Spring Hill Nursery in July, 2013 which was an offer for over 50% off reblooming daylilies as well as other perennial plants. I showed this to two of my co-workers as they really enjoy gardening as well and they decided to order as well. I sent in the offer that was "pay nothing now, we will bill you later." In late August I received a letter that basically stated I did not have enough "credit" to place the order. One of my co-workers then found other plants to put in her garden and so I figured I would just let it go as my portion of the order was small, so I did nothing to pursue the order. On November 9th I received a box of 20 daylilies and was surprised, to say the least! First of all, it snowing here in Michigan and the plants probably have no chance to survive! I called the customer service and was displeased as the person I talked with spoke broken English. I told her to be certain to cancel the items that showed on back order on the packing slip and I explained to her what happened and I was not happy. She put me on hold for almost 7 minutes and when she came back on the line she just simply stated someone would contact me within 3 days. After hanging up the phone I decided to investigate reviews of this company. Just as I thought, others had received orders in November in Michigan and their plants did not survive as they didn't have time to adapt. After reading several reviews and also feeling as though she did NOT cancel the rest of that initial order, I called back. I spoke with another person who spoke a little better English. I once again explained my situation and I specifically asked her if the previous representative, in fact, cancelled the remaining part of the order. She said she just cancelled it and no, the previous representative had not cancelled it. When I explained to her that I had received a letter that stated the order was not placed and that I did not have enough "credit," she stated that they saw I had placed an order with Michigan Bulb Company and decided to give me the "credit" and went ahead with the order. I was quite upset and told her I never received a letter stating anything to that fact and I am not paying for plants delivered in November in Michigan! She then stated she would "balance off" the bill and cancel the rest of the order. I asked her what "balance off" meant, she said I would owe "zero." I then proceeded to ask for an email confirming this, she said I will receive that in 24 to 48 hours. We will see if I actually receive that email! I know I will never order with Spring Hill again! On Nov 11, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Nov 16, 2013 2:34 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: We appreciate your feedback. One of our customer service representatives will contact you for your account information and make sure your account is taken care of." |
Negative | immigrant_punk (5 reviews) | On Aug 31, 2013, immigrant_punk Pittsburgh, PA wrote: Posted on October 6, 2012, updated August 31, 2013 On October 6th, 2012, immigrant_punk added the following: OK, should have known better but they had what looked like a good offer of irises earlier this year. I ordered and was told they'd arrive in September. They did, but the order was short. I emailed them and they said OK, we'll send the missing plants by September 2013!!! I emailed back and asked why on earth I would ever buy again from a company that takes 15 months to fulfil a small order. The reply: I can confirm you will get tyour replacement by end of September, thank you for shopping with us. Since I have noot received the replacement, they obviously were confirming it would not be until 2013. I want to give them the benefit of the doubt and say they are massively incompeten rather than dishonest, but I certainly will not use them again. I just hope they send thee remaining order next year, but I have my doubts. On August 31st, 2013, immigrant_punk added the following: I was right to doubt. They sent a check and said they're out of stock. Yet they're in stock on the website. And they knew this was one order to complete so shouldn't they have set them aside? On Aug 31, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Jun 14, 2010 12:26 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for taking the time to post. We appreciate the feedback to better serve our customers. A customer service representative will be contacting you for your account information to check on your order for you." |
Negative | brianaucuba (22 reviews) | On Aug 8, 2013, brianaucuba PEQUEA, PA (Zone 6b) wrote: Posted on August 6, 2013, updated August 8, 2013 On August 6th, 2013, brianaucuba added the following: It has been about three weeks since my initial post. I received a Dmail from Spring Hill's customer service requesting my account number so they can investigate. After a little digging I found my account number and replied. As of today the only reply that I received was an invitation to order anything I wanted on approval. No thanks, I don't want the aggravation of their haphazard billing. Since my initial complaint was not dealt with I doubt Spring Hill's corporate culture has changed. I stand by my initial rating. On August 8th, 2013, brianaucuba added the following: I sent my account number via Dmail to Spring Hill in response to their comments of July 16th on the same day. I even sent it to the attention of their representative, assuming it was not just a pseudonym that the whole department uses. I re-sent my account number yesterday, August 7th, also via Dmail. I even checked with Dave's Garden Admin to make sure my Dmails were done correctly. On Aug 8, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Jul 16, 2013 11:08 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: I apologize for the problems you have had with our company. One of our customer service representatives will contact you for your account information so we can check your account and figure out what the problem might be. On Aug 7, 2013 2:32 PM, Spring Hill Nursery (aka SpringHillNursery.com) added: Dear Customer, I have checked our D-Mail and we do not have a reply from you. Could you resend your information to us." |
Negative | MyaSanna (1 review) | On Jul 23, 2013, MyaSanna Oshkosh, WI wrote: I live in a northern United States climate. We get frost late September and early October. It is beyond me why companies who should know about plants are insistent on sending their products a day or two before harsh weather. There is insufficient time for the plants to even get over the shock of transplanting and chances are, they die. Sure I could get a refund, go through all that bother, monkeying around back and forth....but the whole sense tells anyone to first be decent to the original plants! If a person orders way early in June, then a certain amount of time should be allowed for the clearing of the payment check, but then once the payment is made, then the company should send the product----way before winter! On Jul 23, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Jul 23, 2013 11:23 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your posting and for expressing your concern over the shipping timeframe. Your order will be received at the proper time for fall planting in your area. Unfortunately we are unable to ship your order any sooner. Our orders are shipped on a first in first out basis, in coordination with your zone opening date and the availability of mature plants. Also, as our plants are not shipped in climate controlled vehicles, weather conditions may not be conducive for shipping any sooner. One of our customer service representatives will contact you for your account information." |
Positive | angelmei (1 review) | On Jul 4, 2013, angelmei Columbus, OH wrote: I have been buying from SpringHill Nurseries for a few years now, and am shocked to see so many poor reviews. I've bought perennials, annuals and bulbs from their online store yearly, and although their prices can be a little steep, they have selection that I cannot find at my local nurseries. On Jul 4, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Jul 5, 2013 2:18 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for you feedback concerning our plants. We appreciate you taking the time to let us know. If you ever have any problems at all just let us know and we will gladly take care of it." |
Positive | kytti (1 review) | On Jun 27, 2013, kytti Liberty, NC wrote: I placed an order with Spring Hill Nursery on 6-18. Later found this website with all the reviews and wondered if I was going to have a bad experience. On Jun 27, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Jun 28, 2013 10:11 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for sharing your experience with our company. If you ever have any problems with your order just let us know and we will make it right. Happy Gardening!" |
Negative | jbird257 (1 review) | On Jun 23, 2013, jbird257 Bristol, CT wrote: Placed my order on 4/26/2013 got part of the order at the end of May and I am still waiting for the rest of my order which was supposed to be here by 6/21/2013, it's now 6/23/2013. E-mailed customer service and asked when I was going to get the FREE Delilah bulbs that I was offered with my order, NO RESPONSE!!!! filled out their survey and stated my total dissatisfaction with their service, at the end I was asked if I wanted a e-mail response and again I received NO RESPONSE!!! what a waste of time and money. If I ever get the rest of my order(which I'm not counting on) the growing season will have ended. You get a lot of bull s**t e-mails about how your order is next in line but it never ships. On Jun 23, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Jun 25, 2013 10:00 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: I apologize that you have not received a response to your emails and the problems with your order. One of our customer service representatives will contact you for your account information and take care of this for you." |
Negative | codysauer (1 review) | On Jun 13, 2013, codysauer Genola, MN wrote: I placed my original order on 4/26/13, 3 days after the shipping opened up for my zone (4/23-6/7). I place and order ranging from trees, perennials, and grape vines. All the items said they were in stock, so I hopefully expected to receive my items fairly quick, at the latest June 7th. Over the course of a month an a half I received various emails stating my items were being processed, by this time my order had been split up into 4 orders, 3 shipping out at different times and 1 ended up being delayed until the next season, spring 2014. From 4/26/13, when I had gotten my order confirmation email, until 5/20/13 I did not hear a word from them, until finally I gotten an email some of my order was to ship, and dates the rest would ship. After receiving 12 emails from 5/20-6/12 changing shipping dates multiple times I finally had shipping confirmations for my 4 supposed shipments that were stated to be delivered; 5/23-5/25, 5/31-6/2, 6/9-6/11, and spring 2014. Over this course of time I assumed that the shipments were again delayed which is why I had not received them yet and eventually I would get them. Yesterday, 6/12, I gave up called the company to cancel my order I had enough waiting, planting season is over for the most part, according the the customer service rep. all of my order except 1 plant, the one now due to arrive a year after ordering it, had shipped and I should had received my plants. I then looked at all the shipping emails I received and my shipping address had magically changed from West Fargo, ND 58078 to Fargo, ND 58102. I looked at my original order confirmation from 4/26 and my address is stated as West Fargo not Fargo, so it was not a mistake I had made, Spring Hill had changed my address and sent my plants to somebody else. If I had not looked or called I would be out of $220, I am still stuck with a large plot of dirt/weeds in the middle of my yard where I had planed on planting my order. The only, so far, positive thing is my order was refunded without question, but I have still yet to see the money refund on my bank account, which could take a few days, we'll see. OVERALL DO NOT WASTE YOUR TIME ORDERING FROM THIS COMPANY OR THEIR ASSOCIATES, PAY MORE AND BUY FROM A LOCAL NURSERY. YOU WILL WASTE AN EXTREME AMOUNT OF TIME WITH THIS COMPANY AND END UP WITH AN EMPTY GARDEN. Some people have had success and some haven't, don't take the risk. Your local nursery will do everything to make sure you leave a satisfied customer. On Jun 13, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Jun 14, 2013 12:54 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: I apologize for the problems you had with your order. I would be happy to have this looked into. One of our customer service representatives will contact you for your account information." |
Positive | debbie053 (1 review) | On May 31, 2013, debbie053 Beverly Hills, CA wrote: To whom it may concern: On May 31, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Jun 4, 2013 1:50 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for sharing your experience you had with Andy and our company. Sending our most fervent wishes for your health and comfort." |
Negative | rachel713 (1 review) | On May 30, 2013, rachel713 Franklin, IN wrote: Posted on May 19, 2013, updated May 30, 2013 On May 19th, 2013, rachel713 added the following: Had to add this. I won't be changing my rating since I am still unsatisfied, but here's an update. I heard back from customer care and was offered a re-ship on my order. The problem is, I was told they are out of stock on some of the things I ordered and that I would have to wait until spring of 2014 to receive them. I told them to cancel my order and issue a refund. They could only do this for part of my order though. Apparently since my initial order had shipped in multiple parts and the other shipments are still in processing they could not be cancelled. So I should be seeing a refund for the first part. I did receive a small portion of my order but it was completely wrong. I ordered several valentine bleeding heart plants, but the package that arrived contained a few pathetic looking bare-root daylilies and a note explaining that the stock of bleeding hearts had been exhausted and that the bare-roots would look wonderful in my garden. Next year. Notice that they sent daylily roots and not bleeding heart roots. They were in small bags with a handful of dirt and had labels that said "bleeding heart" slapped on over the labels that read "daylily." I did some research and they are in fact daylilies. Not at all what I ordered. Not even close. I'll be getting a refund for those as well. I will update again assuming I ever receive the remainder of my order or if I have to ask for yet another refund. On May 30th, 2013, rachel713 added the following: I *finally* received the remainder of my order and it left me wishing I could rate this company something worse than negative. I live in the country and my house is surrounded by mature trees that provide lots of shade, so I made it a point to order things that would thrive, or at least tolerate, partial shade. The remainder of my order was supposed to contain a grab-bag of shade perennials. Well, I got some plants all right but not one of them was a shade perennial. They might have been labeled as such, but someone who obviously doesn't know jack about plants put those labels on. When I did my own research, the plants they sent ended up needing at least 6 hours of sun a day. Pretty sure that's considered a full-sun plant, and my walnut trees aren't going to let that much sun through.On top of that, I had also ordered a collection of bare-root ferns. I ended up with a few bags full of fern roots that were growing around each other and a hot tangled up mess. I have since requested, and received, a full refund but that does not in any way make me happy. It is now moving in to a hot and humid mid-western summer so it looks like I'll be waiting for fall and next spring to start my garden after all. So disappointed. Do not spend your garden budget at this nursery. On May 30, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On May 18, 2013 10:12 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for letting us know about the problem with your order. I apologize for all your inconvenience. One of our customer service representatives will contact you for your account information and take care of this for you." |
Positive | Schwager (8 reviews) | On May 29, 2013, Schwager Pueblo, CO wrote: I was very hesitant to order from them based upon reviews, but was having trouble finding what I wanted elsewhere. I received me dutchman's Pipe without issue and it is doing well. On May 29, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On May 29, 2013 2:13 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for sharing we appreciate your post. Happy Gardening!" |
Negative | pmckay (1 review) | On May 23, 2013, pmckay Longwood, FL wrote: I ordered 6 plants 4 of which were different perennials, on May 16th. Since this was the first time I used Spring Hill, I went into the FAQ's about shipping and saw that their website said items would ships in 10-14 days. Total days - not business days. On May 23, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On May 29, 2013 2:23 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: We appreciate your post. I apologize for the problem you had with your order and the way our customer service handled it. I will have one of our customer service supervisors contact you for your account information." |
Negative | mjeanl (3 reviews) | On May 23, 2013, mjeanl Abington, MA wrote: I ordered 1 small bareroot redbud tree and about 10 pks of small potted pansies, also some plant food, in the middle of April 2013. They sent 3 pk's of the pansies and plant food AFTER 3 WEEKS. 3 weeks later they sent a shipping notice for a few more of the plants and I haven't got them yet. Supposedly the rest of order is to ship end of June. They stated all items were in stock, why are they shipped separately??? and what is taking so long? I have ordered from at least 5 other internet companies that have shipped everything within 2 weeks. I will never buy from them again! On May 23, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On May 23, 2013 10:55 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for letting us know about the delay with the shipping of your order. One of our customer service representatives will contact you for your account information and check on your order for you." |
Positive | gandyman33 (14 reviews) | On May 21, 2013, gandyman33 Saint Louis, MO wrote: Posted on April 8, 2013, updated May 21, 2013 On April 8th, 2013, gandyman33 changed the rating from positive to negative and added the following: Spring Hill does a massive advertising campaign in the spring (I receive an email special just about everyday!). The problem with this is that they are extremely overwhelmed and behind on filling orders. They are so short staffed that the customer service representative are not native English speakers subsequently customer service is less than ideal (a scripted conversation). I called to check on the status of my two orders (3/19 and 4/4) and was told that it would ship at the appropriate time for my zone, the end of April although my credit card was charged immediately after placing the order. I told him that this was unacceptable and that I wanted my plants shipped immediately and that now was the time to starting planting in my zone. He said he would put a rush on my delivery, which is what he probably tells everyone who calls. I am very frustrated and disappointed with Spring Hill's customer service and if you want you plants immediately be prepared to wait until "the proper planting time for your zone" or shop elsewhere. On May 21st, 2013, gandyman33 changed the rating from negative to positive and added the following: Earlier this Spring I was fustrated at the inability to get my items shipped promptly. SpringHill heard my complaint and took positive action to get my plants delivered. Plants arrived in good condition and a couple of the passion flower plants were a lot bigger than I expected. Of particular note is the outstanding level of customer service I received from Donna (many thanks!). I won't hesistate to order from SpringHill in the future although I have run out of space in my garden/jungle... On May 21, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On May 22, 2012 10:20 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for sharing your experience with us. Enjoy your trees! On Apr 10, 2013 9:11 AM, Spring Hill Nursery (aka SpringHillNursery.com) added: Thank you for your posting. We are able to put orders on a rush for customers to help their order ship as soon as the items are available. We do ship our items according to the USDA zone openings. One of our customer service representatives will contact you for your account information and check on your order for you." |
Positive | grammyjoan (1 review) | On May 21, 2013, grammyjoan Berkeley Heights, United States wrote: What a great company to work with!!! I ordered 6 bearded iris last spring. They arrived in time for the proper fall planting time and were in excellent condition. Unfortunately a rough winter and only 3 survived. I called SpringHill this morning and within minutes a new order was submitted to replace the 3 lost iris. The representative was fantastic. I did not have my order number or the exact names of the iris, but this rep. found my order I was even offered a refund if I so desired. Needless to say this is my catalog of choice. Thank you Spring Hlll for great product and great customer service. On May 21, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On May 21, 2013 1:45 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for sharing! I am happy we were able to take care of this for you and enjoy your Iris." |
Negative | tempduke (1 review) | On May 20, 2013, tempduke Cary, NC wrote: Like many others here, I have experienced bad service from Spring Hill. I have bought plants from them in the past and had been happy with their service, until now. On May 1, 2013, I placed an order and was charged immediately for it. I emailed the company on May 7th asking for a status and I am yet to get a response. I called customer service (which is in Philippines) and like other customers, had a very difficult time understanding them. All he could do was keep repeating a script saying that it would ship during the shipping schedule for my zone (my zone is 7B and shipping schedule is 3/4 to 6/7). When I asked for the dates, he indicated that it would ship 6/3 to 6/23, which is way off from the shipping schedule for my zone. I asked to speak to manager and was refused. I wish I had known of this website prior to my order. On May 20, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On May 21, 2013 1:44 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your post. I apologize for the problems you are having with the shipping of your order. The Philippines are an over flow call center we use during our busy season so we can take care of all our customers. I will have one of our customer service representatives contact you for your account information and check on your order for you." |