Comments regarding Jackson & Perkins
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Positive | friedaflute (2 reviews) | On Apr 18, 2017, friedaflute Bellevue, WA wrote: My overall experience with Jackson and Perkins is very positive. There roses are generally very healthy. Their customer service are very responsive and easy to deal with. I was able to get replacement quickly. Great company! |
Positive | RebeccaLynn (25 reviews) | On Apr 6, 2017, RebeccaLynn Winston Salem, NC (Zone 7a) wrote: Last week I placed my first order with Jackson & Perkins. I ordered three bareroot Walking on Sunshine floribunda roses. Earlier his week I received an email that my plants had shipped, and today I received them. The roots of each plant were wrapped with damp brown paper with plastic wrap holding everything in place. The plants look fine. I will keep them damp and plant them day after tomorrow, following the instructions sent. |
Negative | HoytBacon (1 review) | On Apr 4, 2017, HoytBacon Los Angeles, CA wrote: I ordered in December 2016. I received no status, but two of three bare roots showed up in late March. I had no warning, and was out of town. They dies, even though they were soaked in water and planted properly. The third plant never arrived. I called and spoke at length to "Marla" who promised to call back. She did not. On Apr 4, 2017, Jackson & Perkins responded with: "On Apr 4, 2017 11:03 AM, Jackson & Perkins responded with: I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue. |
Negative | bea2017 (1 review) | On Mar 31, 2017, bea2017 Northridge, CA wrote: I found some older J&P gift cards and called to verify if the balances were still valid. The customer service rep told me that the gift cards expire in a year. I mentioned that gift cards never expire in California where I am at but was told that they do expire in Southern Carolina. I am not sure if J&P can sell gift cards to other states and then say that the gc's expire after a year?? On Mar 31, 2017, Jackson & Perkins responded with: "On Mar 31, 2017 12:48 PM, Jackson & Perkins responded with: Please contact me directly with your Gift card numbers and let me look into this for you. |
Negative | CAGardenNut (1 review) | On Mar 20, 2017, CAGardenNut Vacaville, CA wrote: Buyer beware, this company does not stand behind it's products. David Austin rose company offers a 5 year guarantee on their roses. The 90 day return policy of J&P is ridiculous, what rose dies in 90 days, and what do you really know about a bare root rose at the 90 day point. My husband ordered 2 roses from J&P for me last year for a "moon garden" I was putting in. We purchased 2 Moondance roses. They were supposed to be white, floribunda and fragrant. They've been in the ground one year, and the plants are none of those 3 things. The roses are weak, individual stems that have tinges of red on the white petals. I tried calling to inquire, was told the 90 day return policy is firm, and the agent was not concerned that I said I posting negative feedback about the company. I had just ordered 3 bare root roses from David Austin, and was nervous after the terrible customer service I received from J&P, but was happy to find out David Austin roses come with a 5 year guarantee. In fact, I noticed that one of the roses was not the one I ordered, and they are shipping the correct one out! I asked if it was going to be too late to put the new plant in the ground, and they said not to worry, it comes with the guarantee, so if it doesn't make it, they will replace it. That is the kind of company I want to give my business to. I will not order anything from Jackson and Perkins in the future, I would not recommend anyone else buy from them unless they had no other option. I am giving these roses one more season to see if they perform the way they were advertised, and if not, I'm going to remove them and get replacements from David Austin. If the roses turn around this year, I will update this comment and let you know On Mar 20, 2017, Jackson & Perkins responded with: "On Mar 21, 2017 9:02 AM, Jackson & Perkins responded with: We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention from all online garden forms. There are many factors beyond the initial guarantee period that can cause an otherwise vigorous and healthy plant to fail, most of which are beyond our control. They include severe winter weather, drought, disease, insect damage, marauding animals, etc. While proper care and winter protection will go a long way toward ensuring your plants will have a long and healthy life, even this can not unconditionally guarantee that environmental conditions will not impact the survival of your plants. Because of this, we are unable to extend our guarantee beyond the initial growing season. We apologize for any inconvenience. |
Positive | alittlet (2 reviews) | On Mar 14, 2017, alittlet Hyattsville, MD wrote: Posted on January 11, 2011, updated March 14, 2017 On March 14th, 2017, alittlet added the following: I've previously shared a positive review, and i just wanted to update it and continue to report that I have positive experiences with them. Yes, they have gone through a bit of a rough spot, but I do feel like they are coming back. I recently moved (someone else will now enjoy my old 50+ bush rose garden, sigh) and decided I wanted to restart my rose gardening at the new place. Ordered several bushes; got an email that bad conditions meant a delay in my order. Understood, this year is a wacky weather year. When it dragged on longer than I wanted, I called customer service and inquire as to status. I begged her to split apart my order - container roses (the source of the delay) could wait but the bareroots need to get into the ground, and she agreed, no argument. Super easy, super helpful, now those roses will be expedited and the rest will come when they come. I think there are a few challenges with some of the negative reviews. First, not everyone understands what a bareroot rose looks like when it arrives. Not pretty. They still grow, 90% of the time. When they don't, if you know what you're doing, you can tell pretty quick. Whenever I've called, I've had no problems getting replacements because I don't wait longer than 90 days. Either they thrive or they don't, but if you're not familiar with bareroots, don't order them (although inevitably they WILL be healthier in the long run than the container plants). Containers are a bit of a different story, it can take longer to determine whether it will thrive. But at the end of the day, it's a plant. I'm a great rose gardener, but I'm a serial orchid murderer, even when I do EVERYTHING according to the book. Gardening is NOT a sure thing. Sometimes plants don't grow despite your best efforts. Sometimes they grow even when you've NOT given it your best effort (I have an orange tree I've treated hideously and yet it still grows....I don't know why). Give J&P a try, I really do think they are still the best out there in terms of mail service roses. |
Positive | rossbynum (1 review) | On Mar 1, 2017, rossbynum Houston, TX wrote: Last year I ordered 5 bareroot roses from Jackson & Perkins. They were ordered a little late for Houston, but once in the ground, all 5 quickly took off. One seemed a little puny, but this year it's going 100%. These 5 roses were also some of the most successful in my garden. I also had an interaction with their customer service, and the response with timely and courteous. |
Negative | wms1099 (1 review) | On Feb 20, 2017, wms1099 Dallas, TX wrote: Posted on September 30, 2016, updated February 20, 2017 On February 20th, 2017, wms1099 added the following: Additionally, in response to their 90-day policy, I did make a phone call to Jackson & Perkins prior to expiration of their warrant, explaining little growth. I was informed to give them a few more weeks, which placed them outside the warranty period. Their statement of being "unable to make adjustments" should instead read, unwilling to make adjustments. It is "unfortunate" that Jackson & Perkins has taken this stance. Bad news and negative experience with a company travels fast amongst consumers. On Feb 20, 2017, Jackson & Perkins responded with: "On Sep 30, 2016 8:58 AM, Jackson & Perkins responded with: I am sorry to hear you are dissatisfied with our service and Guarantee. Please accept our apology. Jackson and Perkins does its best to ensure all plants and products arrive in excellent condition. As our Guarantee states, If your plants have received our recommended care and doesn't perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchase. If we are notified of any issues or concerns within the guarantee period we would be happy to resolve the issue. On Feb 21, 2017 9:31 AM, Jackson & Perkins added: I am so sorry to learn that you disagree with our guarantee policy. We do our best to ensure that all of our products arrive in excellent condition. Our plants are ready to go into your garden upon arrival. If the plant material does not arrive with a viable root stock, please let us know right away. As stated: "...we will gladly resolve the issue, offer gardening assistance, or provide a company credit equal to the value of the product." As you stated when you called you were advise to allow a few weeks and re-advise us, even though it pushes you outside of the Guarantee timeframe we extended the warranty to allow the extra time. However we do not extend into the Fall season, we would have needed to be contacted within just a few weeks. Send me your order information and let me investigate for you please. |
Positive | quitaque (4 reviews) | On Feb 12, 2017, quitaque Avondale, LA wrote: Posted on February 12, 2017, updated February 12, 2017 On February 12th, 2017, quitaque added the following: On February 12th, 2017, quitaque added the following: ______________________________________________ The J&P roses sent in 2012 thrived. The one that looked small and not # 1 grew just fine, indistinguishable from other roses. I have ordered from J&P twice since the original post (in 2015 and again this year). Both times, the roses were first quality roses which arrived in excellent condition and thrived. I think J&P is returning to its former glory. I'm happy to see this. |
Negative | DrGinna (1 review) | On Dec 15, 2016, DrGinna Potlatch, ID wrote: I ordered 4 wreaths. With shipping costs of $14-$16 each, I assumed timely shipping. After a week, the products had not arrived. I called to cancel the order as I found another company with one-day shipping. On Dec 15, 2016, Jackson & Perkins responded with: "On Dec 19, 2016 2:12 PM, Jackson & Perkins responded with: Please accept our apology, during the Holiday season our emails do get many days behind due to the sheer volume we receive, it is best to always call for those important issues. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. |
Negative | BlackthumbJack (1 review) | On Nov 11, 2016, BlackthumbJack Aiken, SC wrote: Oct 8, 2016 On Nov 11, 2016, Jackson & Perkins responded with: "On Nov 11, 2016 5:45 PM, Jackson & Perkins responded with: I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue. |
Negative | iambmj (1 review) | On Oct 7, 2016, iambmj Vista, CA wrote: I received my order yesterday of 13 different plants. I ordered them 2-3 months ago and I have been waiting for the optimal planting time to receive them. They look really, REALLY bad! I called right away and spoke to a representative that was kind and she is still helping me. I was told to take everything out of the packaging and let them sit in the shade for 3 days. After 3 days I am to send another batch of pictures to her. It has been almost 24 hours since they arrived and they look even worse today. I'm very concerned that I'm about to lose my money on dead plants. There are maybe 4 of the batch that look like they might make it. They were/are so wet, that I'm concerned that even those 4 are going to be rotten at the base and the roots. I honestly just want my money back for the entire purchase and to be done with it. From yesterday's conversation though, I do not think it's going to be that easy. It feels like it's going to be one excuse after another on why the purchase can't be refunded. I'm extremely disappointed. I've been waiting all this time and now not only do I not have anything to show for it, I'm out $170. I will do as I was asked and keep taking pics each 24 hours until Monday and then reach back out. It's very disappointing to have received them like they are and even more disappointing to have to wonder and worry that it won't be handled appropriately. On Oct 7, 2016, Jackson & Perkins responded with: "On Oct 7, 2016 2:15 PM, Jackson & Perkins responded with: I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. You are covered under Guarantee and we will stand behind our Guarantee to insure you are taken care of. I would like to review your account so that I may bring a better resolution to your issue. |
Negative | kgwilcox (1 review) | On Sep 20, 2016, kgwilcox Englewood, CO wrote: I received 3 roses as a gift from my father-in-law. He has ordered Jackson & Perkins' roses for over 25 years. The roses were delivered in a pile of snow, at the end of April. The delivery was delayed 6 weeks from the original ship date due to the extended, cold winter in CO this year. I called J&P to inquire about what to do with the roses since the ground was still frozen. The rep advised to put the roots in a bucket of water until the ground thawed. It took several weeks for the ground to thaw. After planting the roses, we watered and waited. None of the 3 roses ever bloomed. I called to discuss options with J&P. The rep said, I am so far out of the 90 day warranty period, there is nothing she can do. I asked the rep to forward my call to a supervisor. I did not receive a call back from a supervisor, so I called again. Today, I spoke with a supervisor who told me she had to stand by the 90 day warranty, and the bad weather this spring was out of the company's control. The 90 day warranty limit is not printed on my gift invoice. There is, in fact, no information on the invoice - it is merely a packing list. I am left with 3 dead roses, a wasted gift, and no option to make the situation better. J&P has TERRIBLE customer service and is not concerned with correcting an awful situation. I will never order anything from this company. I will share my story with my friends, family, neighbors. I will tell my father-in-law to NEVER order from J&P again - especially as he establishes a brand new garden at a new home. Be forewarned, do not order from J&P. *My order # was SO1689058 On Sep 20, 2016, Jackson & Perkins responded with: "On Sep 20, 2016 12:19 PM, Jackson & Perkins responded with: I would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue. |
Positive | DonnaMack (69 reviews) | On Sep 10, 2016, DonnaMack Elgin, IL (Zone 5a) wrote: I must state, with some surprise, that I have now had two great experiences with Jackson and Perkins. I have been growing roses for many years, but until last year had never ordered from Jackson and Perkins. |
Negative | tommielo (1 review) | On Sep 8, 2016, tommielo Tulsa, OK wrote: I ordered a Hybrid Tea Rose from Jackson and Perkins last spring. I planted the rose plant per instructions in good soil but the plant stayed dormant all spring and summer and it never leafed or bloomed. The plant didn't look very healthy when I received it but I thought that I could give it good care and make it come to life. I was wrong. So I thought that maybe I just unfortunately happened to get a bad plant. I ordered another Hybrid Tea Rose plant from them this spring and I also ordered a Hybrid Tea Rose plant from another online nursery at the same time. When I received both plants, I planted them in the same area with same type of soil using the same planting techniques. The plant that I ordered from the other online nursery started leafing out within weeks and after about six weeks it started to bud roses. The plant that I ordered from Jackson and Perkins stayed dormant and it eventually died just like the first Hybrid Tea rose plant that I had ordered from them the previous spring. The plant once again didn't look healthy when I received it, but the plant that I received from the other online nursery looked green and healthy. It is a shame that a big nursery like Jackson and Perkins are sending people dead bad plants. I don't know how they can stay in business this way. I wouldn't order another plant from this company if they were selling them for $1, and if I could give them a 0 rating I would. Don't waste your money on their worthless plants. On Sep 8, 2016, Jackson & Perkins responded with: "On Sep 12, 2016 10:45 AM, Jackson & Perkins responded with: I am sorry to hear you are dissatisfied with our service. Please accept our apology. Jackson and Perkins does its best to ensure all plants and products arrive in excellent condition. As our Guarantee states, we ask that if a plant or product arrives damaged or dead to please contact us within 48 hours. If we are notified of any issues or concerns within the guarantee period we would be happy to resolve the issue. To ensure that each living product has adequate opportunity to perform, we've established the following guidelines for reporting other problems: |
Negative | ssterle (1 review) | On Jul 12, 2016, ssterle Nashwauk, MN wrote: I ordered four muhlenbergia capillaris, muhly grass, plants online with Jackson and Perkins. Prior to my order I made a phone call to their company inquiring as to the viability of their being zone 4. I intended the grasses to be an annual in my zone. I do not have conditions for their being perennial. When I received this order, the grasses appeared to be in a state of dormancy. I planted two of the grasses in one location, the other two in a different location. Finally by July 2, 2016, it was apparent the plants were not viable. Around July 7, 2016, I contacted J&P to explain the situation. They told me they wouldn't warranty the plants since I'm zone 4. I explained my intentions being only annuals, that the plants never showed signs of life. I'm a modest intermediate level gardener. I know "dead plants". I thought I'd reach out to J&P again in hopes of reaching a representative that understood what my issue was. Again, she repeated their policy, no credit if I buy a plant not designated for my zone. After serious thought, I called my credit card co. to register a complaint. The credit card co. has issued a temporary credit to me while reaching out to J&P for their response. I have made my last purchase to J&P. I shouldn't have to go to this extent to reach an amicable resolution. The amount of the purchase is $27.28, not significant. The issue is I received "dead plants" from the beginning. If all of their customers are treated in this manner, it's a sad tribute to the company. I've been self employed. Customers are the bread and butter of a business. On Jul 12, 2016, Jackson & Perkins responded with: "On Jul 13, 2016 7:55 AM, Jackson & Perkins responded with: I am so sorry to learn the condition of your Muhlenbergia plants upon arrival. As stated in our Guarantee, if any product was damaged in shipping or dead on arrival, notify us within 48 hours from receipt. Not knowing when you received your shipment I would like to look over your order. Unfortunately our Guarantee does state that plant ordered outside of the recommended hardiness zones will not be covered under guarantee. However, email me your order number or the name and address on the order and let me look into this for you. |
Negative | Lucille44 (11 reviews) | On Jun 7, 2016, Lucille44 Conroe, TX wrote: Just received my potted Ballerina's yesterday and I am not happy. Half the leaves were yellow, looks like they sat in a hot truck all weekend. I planted them yesterday afternoon and this morning the leaves started falling off. On Jun 7, 2016, Jackson & Perkins responded with: "On Jun 7, 2016 2:13 PM, Jackson & Perkins responded with: We would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue. |
Negative | erniesroses (1 review) | On May 7, 2016, erniesroses North Brunswick, NJ wrote: In the words of a famous comedian, "You can't fix stupid." After close to 30 years of doing business with Jackson & Perkins there is nothing left to continue doing business with a totally failed company. It all started when the buy-out by Harry & David, the start of the downfall. Metallic tags? None but stupid vinyl that blew away in any wind. Later the bankruptcy with the reduction of talented order staff. Then California's worst drought in a century leaving us to receiving sub-standard quality bare-root stock, many arriving with brown or dead stems that would not take after planting twice in two years. Both complaints having argue credit for. Shipment began from California to South Carolina to North Carolina to Virginia, finally arriving at my home in New Jersey. The roses in every case completely dry. Another stupid decision in marketing. Then being told that all Jackson & Perkins roses were raised in South Carolina by sales was another lie! Orders this year the first of 6 were to be in quart containers arrived peace meal over a long period of time. The the second order containing a quantity of six some being replacements for two that couldn't be delivered with the first order. That was the final blow! I canceled the order. I will not have a connection with Jackson& Perkins again in the future. I now have connected with "Heirloom Roses" out of Oregon that ships all live roses in gallon containers with free shipping without volume orders to get free shipping and a sales staff that serves the customers with the highest regard. I'm done, you just can't fix stupid because stupid is what stupid does!!!! On May 7, 2016, Jackson & Perkins responded with: "On May 7, 2016 12:36 PM, Jackson & Perkins responded with: We would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue. |
Negative | mrclaude (1 review) | On May 3, 2016, mrclaude Columbia, MO wrote: Where to begin? Terrible product quality ( Charlie Brown wouldn't have bought these pathetic scrawny little rose bushes! What I saw on line and what I received were completely different. Their customer service department has plenty of excuses but no real answers. I was told the "demand" for roses has caused the quality of rose bushes to decline hence the "small" bushes that were delivered. Really? Not only that they substituted a different plant for something else because it didn't meet their "high standards" ( hate to imagine what the other bush looked like ) without informing me and when I complained I was told it was my responsibility to make certain my order was correct and to check the progress of it every day!. Who has time to do this? I now have to return a box of garbage back to Jackson and Perkins at my own expense and wait for a refund ( I was adamant that under no circumstance would I accept a credit ) and I would highly recommend that anyone wishing to order roses online think twice about choosing Jackson and Perkins! And just so Jackson and Perkins knows my order number was WEBJP1758300 if they care to offer a plausible reason for supplying such poor quality at such a ridiculous price. Thank you. On May 3, 2016, Jackson & Perkins responded with: "On May 4, 2016 3:56 PM, Jackson & Perkins responded with: I would like to assist in bringing a solution to your issues. Please email me directly with your order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue. |
Negative | chaztexs (1 review) | On May 3, 2016, chaztexs Round Rock, TX wrote: In March, I purchased 13 plants (3 roses & 10 perennials) from Jackson and Perkins. All arrived well except one Lithodora ' Crystal Blue' which appeared to be in shock on arrival. After planting, the other plants did well but this weak plant died off within two weeks. I contacted J&P and their response was that zone 8a was outside their recommended planting zone for Lithodora ' Crystal Blue' despite the other Lithodora ' Crystal Blue' plants thriving. I could understand if this was June to August but really...the April temperatures were supposed to be the reason? Furthermore, Lithodora ' Crystal Blue' is recommended for zones 5-9 by many internet sites and does great with partial afternoon shade in my zone 8a region. On May 3, 2016, Jackson & Perkins responded with: "On May 4, 2016 3:46 PM, Jackson & Perkins responded with: We would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue. |
Negative | lrogers1 (1 review) | On May 2, 2016, lrogers1 Roseville, CA wrote: I bought my mom 3 roses for Christmas from Jackson Perkins and she received them today in time for spring planting in her area. Here is the problem. They were out of stock of one of the roses so they substituted a container rose (I didn't order, nor does my mom want a container rose) for the out of stock bare root rose (that I did order) When I called to get it exchanged for a bare root rose and explain our disappointment; I was told that I would have to pay a 20% restocking fee. WTF - I have to pay for your mistake?? Per their Product Guarantee they state they can substitute for an item of greater or equal value. Wouldn't it make sense that it at least be the same TYPE of item? It also says in their "fine print" that non-defective tools and gardening accessories will incur a 20% restocking fee. A container rose is neither a tool nor an accessory. I made 2 calls to Jackson Perkins and the customer service representatives were incredibly rude. Finally got to a manager- OH MY she was even worse! What a horrible organization. Looking for another place to order some pretty roses for my mom. On May 2, 2016, Jackson & Perkins responded with: "On May 3, 2016 9:34 AM, Jackson & Perkins responded with: I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. |
Negative | Alphonso99 (1 review) | On Apr 20, 2016, Alphonso99 Sunnyvale, CA wrote: I have bot more than 50 roses frm J&P over the last 20 years and never had a problem. On Apr 20, 2016, Jackson & Perkins responded with: "On Apr 21, 2016 11:18 AM, Jackson & Perkins responded with: I would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue. |
Negative | salviagirl (3 reviews) | On Apr 4, 2016, salviagirl Emerald Lake Hills, CA wrote: Posted on May 19, 2015, updated April 4, 2016 On April 4th, 2016, salviagirl added the following: I ordered three roses which died not long afterward. I requested a refund, but I was told no refund, just a credit, BUT they refused to credit the $15.99 for shipping. Now, I am expected to use the credit for more roses and pay yet another shipping fee. I don't want to order more roses from this company, but am now forced to due to the refusal of a refund. A customer has to go through so much trouble to get an issue rectified, and then only partly rectified. Apparently, Jackson & Perkins doesn't care about losing a faithful customer of decades. Also, the roses are not disease resistent, lots of blackspot and rust. On Apr 4, 2016, Jackson & Perkins responded with: "On May 19, 2015 1:10 PM, Jackson & Perkins responded with: I am so sorry to learn the condition your roses upon arrival, and glad to learn that you were able to nurse them back to a healthy state. I apologize you failed to receive a response to your email inquiry. During the peak season it can take several days to get a response due to the volume of emails we receive daily. If you have any issues you need resolved, please feel free to contact me directly at my email address below. I will be happy to assist in bringing a solution to your issues. On Apr 21, 2016 11:17 AM, Jackson & Perkins added: Salviagirl, |
Negative | Silveraurora (1 review) | On Mar 29, 2016, Silveraurora wrote: I have been ordering roses from J&P for nearly 30 years now. I placed my order for 2 Outrageous and one Aromatherapy in January this year. After placing my order, I emailed them to ask them to ship in March, foregoing any guarantees, so that I could start them in the greenhouse right away (as I live in Alaska and my roses are kept in cold storage for the winters at great expense). I've been trying to get more of the Outrageous for 3 years now, always sod out early. So excited that I got my order in early! Today I get an email that says they've shipped the Aromatherapy, that's all. I called them right away. Nope, don't have any Outrageous, can't tell you why. Ok, don't you let people know that the order they placed 3 months ago and you said you had the item and now don't? I'm sorry ma'am. I said I'm not paying shipping by air to Alaska with an additional up charge of $20 for 1 plant. I would like a refund please - sorry, we can't do that until it returns to the warehouse and THEN process your refund within a few weeks. I said no, you are not getting my money for a month. This is almost a 'bait and switch' - we'll sell you 10 roses but when it comes down to it, we don't have them so will send you the 3 we now have left in stock. So no help out of customer service! I called my credit card company and they are putting a hold on payment and they agreed this is an unfair business practice. I can not believe that Jackson and Perkins has gotten this bad thanks to Parks Seeds ownership! I ordered in JANUARY, and they can't even send me an out of stock notice? What happened to the grand rootstock we used to get? And here you go Angela with J&P, #WEBJP1654500, there's the order number. I see your the one stuck with replying to all of the negative complaints. On Mar 29, 2016, Jackson & Perkins responded with: "On Mar 29, 2016 11:30 AM, Jackson & Perkins responded with: I am so sorry to learn of your disappoint and inconvenience caused. Actually what happened with the Outrageous roses this year was a quality issue and our growers let us know just recently that he would not be able to send us the roses as expected this season. These last minute notifications can really cause a lot of inconveniences for our customer mainly and for us. I apologize that you were not notified of the cancellation of Outrageous on your order in early March. If you truly do not want the Aromatherapy rose just let me know when the package is refused and I will go ahead and do your refund. UPS has it scheduled for delivery tomorrow, 3-30-16. Again I am so very sorry that we have disappointed you and that we failed to contact you about the cancellation. |
Negative | sophiebun (1 review) | On Mar 24, 2016, sophiebun Oakland, CA wrote: Jackson& Perkin's own horticulturalist helped me to pick out my rose that I purchased on their website. I spoke to the horticulturalist 3 times and asked questions about roses for the zone where I lived, my lighting, and if the rose could grow in a container. THEY RECOMMENDED THIS ROSE TO ME. Now that it is dead, they refuse to honor their warranty: On Mar 24, 2016, Jackson & Perkins responded with: "On Mar 25, 2016 11:32 AM, Jackson & Perkins responded with: I would like to assist in bringing a solution to your issues. I am going to look into the issue, if the Horticulturist recommended the rose you, we will make an adjustment for you. Please email me your name, address, and order number so that I may help you with this situation. |
Negative | ntrani (1 review) | On Feb 25, 2016, ntrani Long Beach, CA wrote: I am deeply disappointed with the recent communication and purchase of hybrid tea roses from J&P. When I had recently bought my home it came with a tagged J&P rose (called pink and white). I could not find any information so I emailed them for more information about the rose and their reply was 'we have recently lost all of our archived information on our roses' (basically) we can not help you at all. Really? Aren't you in the breeding business- I would hope your breeding history would be a little more important than just -oops it's gone. My next negative encounter came when I purchased hybrid tea roses. In total I had ordered 16 roses and 10 arrived in the first shipment. The grafting was poorly done (at best) and it was difficult to cut back the numerous canes (one rose had 10 canes) to create the desired open vase shape for growth. Canes were split at the tops-it looked like someone had cut them with a butter knife and ripped the tops off. Horrible! I called, reported what I saw and cancelled the other 6 roses in my order and decided to make the best out of what I had. Now, 8 of the 10 roses I have have cankers on the canes and I've had to cut them back even more. All I can hope now is that my other roses will not be infected. I will NEVER buy from J&P again which I write with a heavy heart as they used to supply great plants. I hope these reviews are really taken seriously! J&P, from my experience and recent reviews here, it sounds like you really need to get your act together! On Feb 25, 2016, Jackson & Perkins responded with: "On Feb 26, 2016 10:54 AM, Jackson & Perkins responded with: I am sorry I was unable to contact you directly, without your personal information I cannot locate you in our files. I would like to assist in bringing a solution to your issues. Please email me directly, your name, address, and order number so that I may help you with this situation. |
Negative | AnimalGarden (1 review) | On Feb 3, 2016, AnimalGarden Salt Lake City, UT wrote: I ordered a rose from Jackson and Perkins as a Christmas Gift to ourselves. I am an experienced gardener and I have ordered online from other nurseries with great success. With all of my winter-placed orders, I have received my plants at the end of March or early April since I live in Zone 5. I received an email on February 1 stating that my rose had been shipped. I was aghast. It has regularly been below zero and they were sending me a rose when we would still have another 6-8 weeks of hard frosts? I can't even dig in the ground right now! I let them know this and they advised me to pot the plant or to keep it wrapped in wet paper towels for the next 6-8 weeks. This is ridiculous! I need to do extra work because they shipped something too early? When I checked their website it said that Zone 5 plants would ship March 21. I couldn't understand why they would have shipped this on Feb. 1. The answer came when I checked their Hardiness Zones which listed my city as a Zone 7. I have absolutely no clue how the USDA map can claim this (it says that our lowest winter temperatures are 0-10 degrees, it is presently -6 degrees and this is not at all unusual - I have lived here my entire life). I sent them information from our local botanical garden which explicitly says that our northern region is between zones 4-6, and with our particular city in a zone 5. Not only are we not a zone 7, we are not even close to it! Looking at the shipping dates of other places I have ordered from - they delay Zone 7 shipments until the end of March. I cannot believe they would be this inept. I wonder if this is a ploy so that they do not have to deal with refunding people for plants as they only seem to have a warranty for so short period after shipment. On Feb 3, 2016, Jackson & Perkins responded with: "On Feb 3, 2016 1:20 PM, Jackson & Perkins responded with: We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the information provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. I will be more than happy to issue you a replacement to ship at the proper planting time for your region. We apologize for this early shipment and want to help resolve this for you. We at Jackson and Perkins would like to make your experience better |
Negative | Marjid (1 review) | On Jan 12, 2016, Marjid Millsboro, DE wrote: In 2015, ordered Midas touch rose. Arrived, planted, it died. I am experienced gardener. On Jan 12, 2016, Jackson & Perkins responded with: "On Jan 12, 2016 4:33 PM, Jackson & Perkins responded with: I am sorry to hear you are dissatisfied with our service. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation. |
Positive | carolyn82 (1 review) | On Nov 23, 2015, carolyn82 Mars, PA wrote: Not sure why there are so many negative reviews! My blueberry bushes arrived as promised, and in great shape. I was doubtful when I saw the boxes they arrived in, but was amazed at what I found inside. Even with shipping, these bushes were less than half the price of what I paid earlier this year at my local nursery, and they look just as nice and full as the photos online. Much better experience than with some other established catalogue companies, where my "bush" or "tree" ends up being some questionable looking stick. I got real bushes from J&P and for a fraction of the price locally. I'll be ordering again. |
Negative | artseegirl (1 review) | On Oct 14, 2015, artseegirl Redondo Beach, CA wrote: Wow, am I disappointed. I should have read the reviews here instead of relying on their "reputation" and my past experience years ago. On Oct 14, 2015, Jackson & Perkins responded with: "On Oct 14, 2015 11:47 AM, Jackson & Perkins responded with: I am sorry to hear you are dissatisfied with our service. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation. |
Negative | rusty1643 (1 review) | On Sep 19, 2015, rusty1643 Erwin, TN (Zone 6a) wrote: I also have stopped ordering from J&P. When they were based in Oregon the quality was far superior than now. The last roses I received from them several years ago were of poor quality and arrived almost dead. I never even bothered to send them back or ask for a refund. They have gone downhill and I will not ever order from them again! On Sep 19, 2015, Jackson & Perkins responded with: "On Sep 21, 2015 8:55 AM, Jackson & Perkins responded with: We would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue. |
Negative | Kyrakaos (1 review) | On Sep 8, 2015, Kyrakaos Pflugerville, TX wrote: Posted on September 8, 2015, updated September 8, 2015 On September 8th, 2015, Kyrakaos added the following: In addition, as you can see from the recent negative reviews all over the internet, this company is going downhill fast. Either their suppliers are giving them poor quality product over the past few years or they are not caring for their investment properly as they accused me of doing to the dead bare-rooted rose bushes they shipped to me. I wish that I had done more research on this company before ordering from them. They seriously need to hire qualified professionals to care for their product or switch vendors. If they would respond and address the negative inquiries and concerns before the customer took their concerns and frustration to forums and reviews online, they wouldn't get so many poor reviews online. Maybe invest more in their product, hire qualified certified horticulturists, change vendors, and invest more in customer service (follow up calls/emails), etc...they might be able to improve their company over time. This is just a joke. On Sep 8, 2015, Jackson & Perkins responded with: "On Sep 10, 2015 4:41 PM, Jackson & Perkins responded with: I am sorry to hear you are dissatisfied with our service. Please accept our apology. Jackson and Perkins does its best to ensure all plants and products arrive in excellent condition. Our professional horticulturist are here to offer gardening advice and to answer your gardening questions. We ask that if a plant or product arrives damaged or dead to please contact us as soon as possible. If we are notified of any issues or concerns within the guarantee period we would be happy to resolve the issue. Our guarantee states: "If any product was damaged in shipping, please contact us immediately. |
Negative | MaryDessent (1 review) | On Sep 2, 2015, MaryDessent Independence, MO wrote: I bought 2 Mr. Lincoln rose bushes from Jackson & Perkins. Both were planted as per instructions provided. One is alive and growing, though has yet to bloom. The other is dead and has never sprouted anything. I called Jackson & Perkins and was told there was nothing they could do as the warranty expired 2 days ago. This plant was dead when it arrived. I will never buy another thing from Jackson & Perkins, nor any of my friends who are thinking of buying plants from them. On Sep 2, 2015, Jackson & Perkins responded with: "On Sep 2, 2015 12:23 PM, Jackson & Perkins responded with: I am sorry to hear you are dissatisfied with our service and that one of your Mr. Lincoln roses failed to survive. Please email me your order number or complete billing address (including zip code), and any other pertinent information to assist you. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution and/or understanding to your issue. |
Negative | LoneSomeGeorge (1 review) | On Aug 23, 2015, LoneSomeGeorge Bettendorf, IA wrote: Posted on July 31, 2015, updated August 23, 2015 On August 23rd, 2015, LoneSomeGeorge added the following: After the July posting, Jackson and Perkins refunded the total cost of the rose bush, including shipping and handling, thereby satisfactorily responding to my complaint. On Aug 23, 2015, Jackson & Perkins responded with: "On Aug 1, 2015 8:11 AM, Jackson & Perkins responded with: I am writing regarding the feedback on your late Spring shipment of the Fragrant Cloud rose. We are so sorry that your rose arrived in poor condition, our normal Guarantee policy is to adjust orders with credits to be redeemed on future orders. However due to the nature of your concerns, I have made the adjustment to void your credit and refund the Visa card used to make the purchase in full, including shipping. It has been and always will be our policy to promptly resolve any issues with our products or services. Again we apologize for any inconvenience caused. |
Negative | OldPumpkin (7 reviews) | On Jul 10, 2015, OldPumpkin North Smithfield, RI wrote:
On Jul 10, 2015, Jackson & Perkins responded with: "On Jul 13, 2015 8:23 AM, Jackson & Perkins responded with: We have reviewed your posting on Dave's Garden Watchdog website. We want to help with this problem but are unable to locate your order with the information provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to the address below. Once received we will review your records for possible adjustments. |
Negative | Calirosehime (1 review) | On Jul 10, 2015, Calirosehime San Jacinto, CA wrote: Purchased 8 toses earlier this year. This was my first purchase and I made the purchase because I have several in my yard from my husbands deceased grandmother. 8 roses that spanned over 2 orders. All the roses are dead but 1. We followed the instructions and care guide, they are planted where other Jp roses are growing and where only 1 of the new ones survived. I contacted the company to advise my concerns. When i proceeded to follow up about the previous contact I was given the tun around and ultimately denied any warranty being stated that there was no record of my contact and that it is now past the deadline I was unaware of. $180 worth of dead roses in my yard they refuse to honor simply because the employee I spoke to failed to document that I had contacted them prior to the deadline. Very dissatisfied with this outcome and outraged. You make your contacts, make further then find out of deadline and get told you're out $180 because their employee failed to follow procedure. Not right at all. On Jul 10, 2015, Jackson & Perkins responded with: "On Jul 13, 2015 8:31 AM, Jackson & Perkins responded with: We have reviewed your posting on Dave's Garden Watchdog website. We want to help with this problem but are unable to locate your order with the information provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to the address below. Once received I will review your records and make the appropriate adjustments. |
Negative | vlo55 (1 review) | On Jun 4, 2015, vlo55 Minot, ND wrote: NEVER NEVER NEVER again will I ever order from Jackson Perkins again and I warn you all too! I ordered 2 tree roses from them and they came looking bad. But since I have had tree roses every year I though I could baby these back to health. No such luck so I called before the June 30 th deadline and you know what I was told.....they are not for my zone. I am a zone 4 and these are for a zone 5 and above....what the heck???? I just got them they were NOT over wintered and I have grown these for years....although not for 3 years from JP...I got them at my local nursery barefoot. They were not available this year so I gave JP another try....boy was I wrong. This is just unacceptable...... 3 weeks and they are dead and it is because of my growing zone.....this company is a joke if this is the way they stand behind their guarantee.... On Jun 4, 2015, Jackson & Perkins responded with: "On Jun 5, 2015 8:52 AM, Jackson & Perkins responded with: We are sorry to learn of your disappointment with our service. Please accept our apology.We are so sorry that your tree roses failed to survive. Although you just planted these this season, our Guarantee does state: "Please understand that we cannot accept responsibility for the results of extreme weather, neglect, unforeseeable acts of nature, or ignoring our hardiness zone recommendation." Ordering outside of the recommended zone voids the warranty on the plants and no adjustments can be made. We apologize for any inconvenience caused. |
Positive | gottfriedg (4 reviews) | On Jun 2, 2015, gottfriedg Dickinson, ND wrote: I've ordered from Jackson & Perkins for two years in a row. I love roses, but I find that my local sellers don't pay enough attention to getting the roses that match our planting zone. So far, I've ordered 11 roses and a number of other plants from J&P. Last year's roses made it through a crazy winter -- a lot of freezing and thawing. I've been thrilled with the plants both in terms of growth and in terms of the degree to which they fit the detailed descriptions J&P provides. (I really appreciate those descriptions. They're almost as helpful as zone information.) The other plants -- delphinium, fern, bleeding hearts, lily of the valley, and hosta -- are doing well, too. I'll continue to order from J&P -- as long as I have space in my garden. ;) |
Positive | jillinaustin (2 reviews) | On May 11, 2015, jillinaustin Austin, TX wrote: Posted on April 28, 2015, updated May 11, 2015 On May 11th, 2015, jillinaustin changed the rating from negative to positive and added the following: Angela seems to be the only person at J&P who can actually get anything done. I suggest patience with her since she is dealing with so many issues. We negotiated a replacement for the hybrid tea I had ordered earlier this spring that failed to thrive. A Hot Cocoa FB was sent as the replacement and it looked great out of the box! On May 11, 2015, Jackson & Perkins responded with: "On Apr 28, 2015 2:31 PM, Jackson & Perkins responded with: I would like to assist in bringing a solution to your issues, researching and reviewing I found the email address of service@jacksonandperkins.com is no longer an active address. I did however locate your email in our Info inbox, I apologize you have yet to receive and response. During the peak season it can take several days to get a response due to the volume of emails we receive daily. However I will be more than happy to assist you in replacing your Beloved Rose, please email me directly at adavenport@parkseed.com |