Jackson & Perkins

I ordered a couple of hundred dollars worth of plants. Most of them were Ilex, I also got a Japanese private. They show nice pictures of fairly developed bushes but what you actually get for $30 is the one year-old cutting with basically no branches. The diameter on the trunk is about an eighth of an inch and the thing is about six or 8 inches tall with no branches. For $30 this is just sad. I have local nurseries that propagate and sell this size plant for $10-$12. even in 2024. I suggest not buying from this outfit unless you absolutely can’t get this material elsewhere. Don’t get disappointed. What you receive looks nothing like the pictures. They may tell you what size pot the plant comes in but these are sad little things and hardly worth $30. I can propagate my own, but needed the genetics of these trees.

I'm thankful I can review Jackson & Perkins here. I placed a couple orders with Jackson & Perkins in February, I had no issue waiting on them to be shipped. They were all shipped, just received my last item, a climbing rose bush. It looks TERRIBLE, just like the rest of the plants I ordered. I've bought nicer looking plants at Lowe's markdown section for $3-$4!! I've got most everything inside under grow lights because they need lots of TLC. They aren't dormant, they are just HALF DEAD. Jackson Perkins doesn't seem to post my reviews on their site, I've had no one contact me regarding my review on each plant. I've warned all my neighbors, and gardening friends around the USA. RIPPED OFF!

I have placed multiple orders from Jackson & Perkins and have been very satisfied with the quality of the bare root roses I have received. They have been large, healthy and very successful in my garden. I have also been very satisfied with the customer service I have received. For example, I ordered some bare root roses as part of their end of season sale in June of 2021, knowing that it might very well be too late (too hot) to successfully plant them in northern Nevada where I live. Both roses arrived in excellent health but sadly one died due to the stress of being planted too late in the season as I had feared. Jackson & Perkins issued me a credit without any problem when I reported the loss. I have also had them credit me for perennial plants that didn’t make it. Jackson & Perkins provides quality products and they stand behind their warranty if the plant fails within the allotted time. They are a great company with an excellent selection of beautiful roses and I intend to keep ordering from them until my garden is full!

Ordered a Tangerine Sky Arbor rose on June 21. The confirmation email said that it would get shipped mid-September. It is almost mid-October and after 3 emails, I still have no response. Don't know what it takes to get them to answer an email. Will not order from them again. I am going to ask for my money back. If I plant a rose now, it will likely not survive.

Posted on October 1, 2021, updated October 1, 2021 I haven't ordered from J&P in quite a number of years. After having problems with the roses from two other mail order companies, I decided to order from J&P. I am honestly flabbergasted at how SMALL the plants I received are. Each plant was $32, they were shipped in a box that was two feet long. When I opened the box, inside were the two roses, neither taller than 4 inches and the canes are thinner than a pencil. The description on the website does say "2 quart container", but neither plant is fully rooted into that (they look like cuttings that were recently transplanted). I had planned on putting them into two containers by the entry but they are far too small to plant up in those, I'm going to have to grow them out for several months first. Definitely not worth the price and definitely not the size plants that they used to sell. The Dianthus that came in the order is larger than either rose bush, which is just sad.

I have had nothing but positive interactions with this company. The roses I ordered showed up in great shape and the customer service was so easy to work with. I decided to build a rose garden and immediately ordered two roses. Once the excitement wore off and I actually looked at my planned scheme I realized the colors I had ordered weren't right, so I emailed the company. Their customer service was so nice. I told them I just wanted different roses and they took care of it. The roses showed up boxed and it good condition. They've been in the ground for 2 weeks and they are happy and sprouting new leaves. I'd order again.

We really can't say enough good about this company. We have ordered roses online from several different places as our hobby has grown due to the pandemic. Of these orders, we purchased several of them from Jackson and Perkins in the fall, and a few did not make it through the Oklahoma winter. Their customer service was top notch, and they got us very healthy replacements in the mail right away. We are so happy with our experience. Out of all the rose sellers we have worked with, they offered the best experience in both customer service, and healthy plants.

Recieved 4 pre-orders of Bee Balm (Monarda) this week. To be frank all looked like last weeks lettuce found in a grocery store dumpster. Three were badly wilted and the fourth was pretty beaten up with dry shoot tips. All were leggy and poorly formed. I planted them as instructed yet only 1 has showed any life and it too is struggling. I emailed J&P notifying them of the condition as instructed within 48 hours. I have yet to receive a response. Needless to say the plant materials I received are a bitter disappointment

We ordered some pink groundcover rose bushes in Fall 2019 from their sister company, Jackson & Perkins. The roses did not begin to grow until June 2020 and didn’t bloom until mid-July. The description on the Jackson & Perkins website shows and describes the Rose Petal Pusher groundcover roses as compact floribundas roses with tons of large bright pink blooms on dark green, large leafed foliage. The rose bushes we received are completely opposite that description. The roses we received are scraggly, not compact, with very few tiny white rose blooms on light green small leafed foliage. I emailed the complaint 7 times, with no response from customer service. They have no phone number to call with complaint. Unfortunately the growth and blooming happened after the guarantee date, but it shouldn’t matter since they sent us the wrong item in the first place. Do not order from this company, as they may send you the wrong item too and take your money.

I was a little apprehensive about ordering roses through jackson and perkins due to all the negative reviews I've read about them. I'm not really sure if most of the reviews are fake or not however I am happy to report that the 2 floribunda roses I ordered arrived healthy and well packaged after 7 days in transit. Thank you guys!

Ordered 2 types of potted roses in 2 qt containers: 'Sun Sprinkles' Miniature Rose and 'Hot Tamale' Miniature Rose. Order was received 5 days later. Plants were packedt very well and are very healthy. Foliage is about 12" tall, well pruned, with some blooms showing. Pleased enough that I've placed another order for additional plants.

Photograph any failed plants and keep the pictures!! I have ordered at least 15 roses from J&P. For the most part, the bare root roses have been pretty decent. I did have two that failed on me. I sent them a message and they replied to please take pictures and send them back for a refund, which I did. Did not hear back for several weeks. I forwarded the message to the same email address, so the pictures would stay attached, but again, did not hear back. Again, third time contacting them, with no reply. at this point it was about 6 weeks after I sent the first email. I went online and started a "Chat" session, explained my issue and was given a complete refund. the roses I bought were end of the year bare root roses for only 8-10$ so I am not mad about the two out of 15 failing, but it was bizarre to have me go take pictures and then never reply to me.

I placed a pre-order for a number of plants with the company earlier this year. when I received the plants, I was disappointed to find that only one was potted and healthy-looking. The daylily tubers and the asclepia were tiny and dried-out looking. I potted them up in starter troughs and tended them carefully. Of the three daylily tubers, two emerged weak and sickly looking. The asclepias perished. I dug those out and took photos. I went to Jackson & Perkin's website and copied the email address, then I contacted them about the state of the plants and attached photos, but the email came back as undeliverable. I checked the email address and tried again. Once again, the email bounced. I then went back to their website and contacted them via the messages, giving the order number, etc. I heard nothing from Jackson & Perkins. The following day, I sent another message, saying I tried to contact them by email, and had made references to the photos. I requested that they contact me by email so that I could forward the photos. This was weeks ago, and to date, no one from Jackson & Perkins has contacted me. I will never again order anything from Jackson & Perkins, and would never recommend them to anyone. There are so many negative comments about this company on the Internet. I wish I had looked before purchasing from them. I am a highly seasoned gardener, having created beautiful gardens both in the United Kingdom and now here in the USA. I have found Brent and Becky's Bulbs, White Flower Farm and Plant Delights to be wonderful, responsive online sources of plants and bulbs. They have never failed to refund or replace plants that failed to grow under normal circumstances. Please think twice before ordering from Jackson & Perkins. More than likely, you will be as disappointed as I am. I just signed up with Dave's Garden so that I could leave this review, because I would like others to know of, and learn from, my experience.

I ordered five roses in late winter. I received three in February. All three arrived looking near or at death. I planted them hoping that they would revive themselves. However, one that looked brown when it arrived turned black with a fungus. I reached out to JP and have heard nothing back in 48 hours. Still awaiting a response as I want to cancel the order for the remaining two and figure out what to do about three. I am astounded that they would send a sick rose and now have to worry about fungus in the soil. Very disappointed. I will update when I hear back.

Posted on March 25, 2019, updated March 28, 2019 I ordered 10 bare-root roses from Jackson and Perkins on in the second week of March 2019. I received them on March 21st, 2019. I sent an e-mail to them as follows the day after receipt, being unsure of the quality of the plants I received: "Hello. I have never ordered bare-root roses from Jackson and Perkins before, and I expected all the bare-root roses to be Grade 1 roses. I only had 3 that I would consider Grade 1 roses. The other 7 were weak, with thin canes and a small root system (of which three of them had broken main roots). I would not be surprised if these roses died, even with proper care. I expected more from Jackson and Perkins. Why did I receive 7 weak plants and only 3 Grade 1 plants? I paid a lot of money on these roses, and expected better. Please advise. Thanks." No response. I sent another e-mail to them today, early in the day, as follows: "Hello. I am contacting you again regarding the order number referenced. I received no response regarding my disappointment with this order. Not to mention that the bare-root roses were already breaking dormancy when I received them, and I know it's not a good idea to buy bare-root roses that are breaking dormancy before they should. It's poor customer service if no one responds to my concerns regarding this order." As mentioned in the second e-mail, most of the bare-root roses were already breaking dormancy in the box when I received them. That's a huge no-no for buying bare-root roses. I'm not really sure why, but that's what I've read on a lot of gardening sites. Still no response. I spent nearly $250 for these roses. It's ridiculous that I can't even get a response from Jackson and Perkins regarding my concerns. This isn't even poor customer service, it's a complete LACK of customer service. I really should have listened to all the bad reviews here. Don't make my mistake, there's a reason that there are so many bad reviews here.

Don’t ignore the bad reviews like I did. I had several people tell me J&P roses are are not good quality. I caved in and bought a La Park rose, a Mauvelous rose, and a hydrangea. All were planted in May of last year. The roses were puny and only had a few blooms on each. The blooms looked nothing like the website. The hydrangea never looked like anything more than a stick. None of them made it through the winter. I contacted the company and sent photos hoping they would make it right; I was told that since it’s been longer than 90 days they won’t do anything to make it right. They clearly don’t care about standing behind their sales, and obviously know they are selling crap quality plants or they would guarantee the plants for longer than 90 days. Lesson learned the hard way.

I received six rose bushes as a gift. Three of them were DOA. I prepared and planted all six according to the instructions on the same day, and I used cages to protect the roots from gophers. Three roses are fine. Three never produced shoots. J&P denied my request for replacement as "the guarantee had expired." I thought J&P was a company I could trust. It just lost me as a customer.

On October 14, I ordered a climbing rose and a hosta as part of a clearance sale. They arrived in the afternoon on October 19 in excellent condition. I planted them on October 20 and they are doing fine three days later, despite cold nights. I live in Zone 5B New Hampshire. Very happy with this transaction.

I placed an advance order for a Blaze of Glory climbing rose at full price ($26.95 plus a shipping charge of nearly $12). Having ordered over 40 various roses from J&P years before, I was excited when I received my rose in the parcel. What I saw made my jaw drop. The stems on the potted rose were only as thick as USB cables and it had blackened leaves (they shipped a plant that had recently sprouted new growth). I was not happy at all. My husband looked at it and refused to waste his time by planting it. I called J&P and they said I had to plant it and promised to replace it if it didn't grow next spring. Whether it survives is beside the point. I paid for a robust $27 rose and got a grocery store reject!

I have been a long time customer of J&P for many years. I have also ordered bareroot roses from them and always had them stand behind their guarantee and replace or give me a credit for any roses that did not come out of dormancy. Well, that is no longer the case at J&P. They are refusing to stand behind their product. I ordered about 20 bareroot roses from them this spring, and three of those failed to grow. I received them the end of May, planted them, and they died back from the ends of the canes to the base and never showed any signs of growth. The canes turned brown and they died without ever sprouting. I contacted J&P about their guarantee asking for a credit for the 3 roses that failed to come out of dormancy (which I would be happy to spend there next year since I am a repeat customer). I was told they were "unable to make any adjustments for the 3 roses that failed to grow due to they were not recommended for your growing zone and that their warranty states that they are not responsible for ignoring the recommended hardiness zones". I understand about the hardiness zones. I have raised roses for several years and purchased from J&P numerous times. However, the hardiness zones have to do with the roses surviving the winter and colder temps than what is recommended. This has nothing to do with the fact that the roses that I received from J&P did not come out of dormancy. The temps here have been in the 70s to 90s and the roses were received in late May. The fact that they never grew at all has NOTHING to do with the winter hardiness rating of the rose. Anyone with an ounce of common sense knows better than that. So, be warned...J&P will not stand behind their product, and will use whatever tactic they can to avoid honoring a guarantee. The guarantee is not worth the paper it is written on. The company used to be honorable and the customer service was great, but that is no longer the case. I would not recommend purchasing from them, unless you don't care if what you purchase actually grows. I will be ordering from a different supplier next year.

I knew better....I had read all the crappy reviews....I personally know several people that had had HORRIBLE experiences with Jackson & Perkins...but the siren song of Dark Cherry Floribunda roses on sale was too strong...I succumbed and placed an order online on 06//05/18...they charged my credit card immediately, the very same day. So I waited...and waited...and waited. On 06/15/18 I went to their website to check the status of my order....my order didn't seem to exist. I then tried the chat....it took a moment for him to find the order and then he gave me the obvious lie that due to weather the roses were unavailable....I called him on that lie and then he said the latest shipment did not meet their quality control (What? from the reviews I've read they don't have any quality controls, let alone anything that vaguely resembles 'standards'!). When I asked why I had not been notified sooner, and my money refunded right away...and had I not contacted them about my order would they have just kept my money and never tell me that my order was canceled? I was then told I would get my refund in approximately 3 days...I told them I wanted my money back immediately-they charged me immediately...then the chat person disconnected. What a bunch of CROOKS!!! Of course, being well aware of the reviews and their reputation, I guess I dodged a bullet and did not end up with the headache of receiving dead sticks instead of the roses I ordered. I will be contacting them EVERY day about my refund, I do not trust them. Awful-Awful-Awful Company....crooks and liers.....I just hope I get my money back!

DO NOT BUY FROM JACKSON & PERKINS! IT WILL BE A TOTAL CHEAT! We have recently bought 5 x 2-Quart 'Iceberg' roses at $25.95 each. We knew they would be delivered bare-root so that immediately after we received them we have planted them all in the same area together with other roses. 1 rooted. The other 4 died soon after. We contacted J&P with the pictures, and original tags, of the dead roses to have them replaced. They never replied. We've ended up to pay a 2-Quart bare-root rose $129.75! Guislaine

I ordered three zepherine drouhin climbing roses. All three looked like dead sticks upon arrival. One barely survived, two never lived. I called for a refund. After many pictures and another call I was told one of their horticulurists would decide if I ever get a refund. Month later I am still waiting. I had a very large order, but I won’t waste my money with them again.

I ordered three trees in March from Jackson and Perkins. My order told me I could expect the trees to ship at the proper planting time for my zone and I was given an anticipated ship date of May 2nd. Today, May 3rd, I checked online and my order status was still listed as open with an anticipated ship date of May 2. I called customer service to inquire about when I could expect my order ship and was told I would not be receiving my trees due to a quality issue. The quality issue was not explained, no future offer to supply product was made, the company made no attempt what so ever to remedy the situation. Had I not called, I would still be waiting for an order placed 2 months ago. For the past two weeks I frequently checked my order status which was always listed as open and listed an anticipated ship date. They should have contacted me and told me otherwise.

My first time ordering from this company. I ordered a bareroot "Zephirine Drouhin" climbing rose and some "Karma" dahlias. I was delightfully surprised when they shipped the rose ahead of time so I could get it in the ground for increased root development before the hot weather shows up. The rose was a very healthy specimen that had been packed well. A month and a half later they sent the dahlias. No extra shipping charges. I wish all mail order plant vendors did things this way. The rose is flourishing with about eight inches of new growth and the dahlia tubers were the first to break ground of all the ones I planted from several different vendors. I will order from them again.

Californians, beware! I ordered some climbing roses in November that shipped a couple of days later. I planted them in the ground, and they're doing well. However, my Disney Rose didn't shup until January 16. As soon as I got it, I followed all instructions: Soak, place in soil, etc. One stalk was broken, but I figured the plant seemed OK and proceeded with planting. The plant never took to the soil (exact same soil as the other 5 roses), and it died. Basically DOA. On March 13, I sent an email, and got the automated reply. I called today, (April 12), and was basically told, "Tough luck, Charlie, you're in zone 10. That's a zone 9 rose." Guarantee won't cover anything outside the planting zones, yada yada yada. So beware, zone 10 Californians. Even though it never freezes, and the weather is mile, your climate is "too Mediterranean" for these roses. And if you're out of the proper zone, then if anything happens, it's your fault. Interestingly, Armstrong Garden sells many Jackson and Perkins roses that have flourished in my garden. It just seems like a cheap way to do business. The honor and name of the business clearly mean nothing. There are plenty of other growers who will honor their guarantees, and not find ways to rip off consumers. Don't buy from these people, and don't order out of zone.

The canned reply to each of the previous complaints is a perfect example of the customer service of Jackson and Perkins. Like the other customers, after ordering both roses and hydrangeas from J&P they arrived looking DOA and - in the case of the hydrangeas - diseased. I took pictures and emailed them asking for replacement plants. The response was that I was wrong about their condition. They then instructed me to contact them if the plants did not recover after planting. I did. I was told to wait until the warranty ran out before requesting replacements (90days). Following the 90 days, I was told that now, the plants were out of season and could not be shipped. (As they would have known at the time they instructed me to wait until then). They said they had put a note in my file and would send replacement plants in the spring. From the overall tone of the multiple communications I had had with them, I knew I would never hear from them again. Nor will they ever hear again from me.

Years ago when the company was based in Oregon, we landscaped our yard at an old house in the South with seventeen J&P roses, including climbers, hedges and miniatures. We bought other plants from the company and other nurseries. all with success. I am concerned that some have become less reliable. In fact, I am certain that the plants were so wonderful that it led to others wanting the property and distant relatives and their friends made plans to move us out and themselves in, although we had financially saved the property from loss. Beware beautiful gardening! NOT SUCH LOL! Anyway, I cannot say the same for the current situation with this company, except that I have had good interaction with customer service. I did report fruit trees and roses sent upon arrival that had dead canes with no green wood beneath, to give them a chance indoors during winter. We shall see soon if these survive. Replacements were promised. I have shared with them that having shipped plants in this condition should not have been done by the nursery staff in the first place, as if to assume customers do not know plants. Yes, I have a formal horticulture background. Once viable, I will share these with a youth club. I would rate J&P fine otherwise.

On May 2 of 2017 I I received an email from Jackson Perkins stating the 23 roses that I ordered were on the way. When they arrived 1 week later I unpacked the box and followed their directions to prepare the roses for planting. Some of the roses were for zone 5 and some were for zone 4, which is the zone I reside. I have often ordered out of zone roses, ie Lady of Guadalupe, and by using the Minnesota tilt method getting these sensitive to cold roses to return spring after spring and flourish. All but 6 of the roses leafed out and produced abundant blooms. Of the 6 that did not produce, 4 were zone 5 and 2 were zone 4. I tried to awaken the roses with solution of water and Epson salts, but got no life indicators. I contacted Jackson Perkins on July 22 and August12 and again at the end of September and finally for one last time in December. In December the customer service rep said I was past the 90 day warranty. I asked to talk to a manager and they said they would note my concerns and but that would be all. They were not helpful. They were contentious. Unapologetic. My July email certainly was within the 90 day warranty and I unequivocally declared the 6 roses were not producing. Indeed, recommendations I got from Jackson Perkins, if implemented took me way past the warranty date. The end of September email suggested they were in the busy time of their season and the refund issue would need to be addressed at a later date. With all other vendors I work with they will refund or replace if the plants they sell do not thrive in the growing season they send them. Most of them will replace the plants if the plants do not survive the winter. It is expected by me these vendors will not be likely to replace a plant I order that is out of zone and does not survive the winter, but they all will replace a plant that is out of zone or not if it will not leaf out in the summer it was sent...all except for Jackson Perkins apparently. Heirloom roses out of Oregon has a stunning reputation. I understand Jackson's policy about out of zone purchases, but only if the purchase does not survive the winter. In my case the out of zone roses did not even leaf out. DOA. In a separate but related matter concerning orders for roses that happen to be out of stock when they receive the order. They have taken upon themselves to substitute an out of stock rose that I have ordered with a different rose at their own choosing without even contacting me. So in one case they sent me a tea rose with a color that did not fit the garden palette and they sent me a zone 5 when my original request asked for a zone 4. When I called them, they told me to read the disclaimers which are embedded in the tombs of their website. I asked the rep how many people know of this policy and how many people go digging in the tombs to find it. The rep said most everyone knows where to look and most people don't care. I say "Humbug!" Goodbye Jackson Perkins and hello Heirloom. If Jackson Perkins is going to have a policy like this it should be highlighted somewhere in the checkout process gene Haugen 905 7th Ave NW Jamestown, ND

NEVER again. We bought 4 tree roses in June and they were shipped to us shortly afterwards. All 4 looked dead on arrival but we planted them anyway, thinking they maybe they just needed a minute. Fast forward to now, and nothing has happened. They are indeed dead and I am 99% sure they were dead when we got them. Customer service is nonexistent. When I was able to speak to someone, they were rude and impatient with me. Several calls and emails later, we have yet to hear back from a supervisor/manager, or to get any compensation but a store credit for just 1 of the plants. In one of the early calls, I was told that I ordered the wrong rose for my Zone, and therefore, the plant was not covered by their guarantee. What a lousy policy. Dead on arrival plants should be covered by their guarantee, no matter what zone you're in. I want my money back as I don't want to buy any more of their products. A store credit is useless to me. I just gave them 150 bucks for nothing. Avoid this company like the plague.

Buyer beware! Jackson & Perkins has a terrible replacement policy. I felt so conned in my last purchase with them. I had ordered twice before and been happy, but this time dealing with customer service was the worst. I ordered 5 Iceberg roses. They shipped 3 months later. When I opened the box, they all looked DOA - dead on arrival, but customer service convinced me to wait 3 months (the end of the warranty period) and see if they recovered. 2 did and 3 did not. But by that time, they were all out of replacement plants to send. So they gave me a credit for the 3 plants. I asked that they put a note in the credit to cover shipping (since this is a large cost in J &P land.) It took awhile but they did. The next fall, I called to see if I could get the 3 replacement Icebergs but the price had gone up significantly (I somehow only had a $30 credit from the 3 failed roses) and they wanted to levy the giant shipping fee ($25) again because they couldn't find the note. So I would have had to pay $40 additional - just to replace the plants that were covered under the warranty. I ended up just getting 1 replacement rose instead of the three that were "under warranty." Crazy! It's so much better to buy from a big box store. The plants are bigger for the price, not dead looking, and without the onerous shipping charge.

This was my first year ordering from this company. I am new to mail order companies. I have ordered from quite a few now and have had some negative and some positive experiences. This company has been positive so far. I had ordered a bareroot rose from Jackson and Perkins near the end of the season in May, and earlier in the season, I had ordered a container rose that was on sale at the time. Only 10 dollars! The container rose was small but I was already expecting that. It was small but perfectly healthy besides a few yellow leaves from shipping that have since turned green again. It is now growing really well. The bareroot rose arrived with many buds, and while the canes looked purple and brown initially, they have since changed to green and the buds have leafed out with shiney green leaves and are very healthy looking. They also sent me a free bareroot rose that I wasn't expecting, but was pleasantly surprised because it went well with the color scheme of my garden. Nicely done! The free rose is already putting out a small rose bud and has only been potted up for a month! I will be ordering more roses for fall planting and hope all will be just as well and good as my first experience has. I am surprised at all the negative reviews, but have again, had myself a positive one and so will continue to purchase from them.

Posted on June 2, 2017, updated June 8, 2017 I have never had to write a negative review before, and I never figured that I would be writing a negative review about Jackson & Perkins, but I have no choice. I have ordered roses many times from J&P in the past, going back to 1997, and never had any trouble in the past, but on May 17th, I ordered three Hybrid Tea roses and two ground cover roses. Two of the Hybrid Teas were on blowout sales, but the other three were still $19.95 a piece. On May 19th, I received notification that my order had "shipped". What it really told me was that all five of my roses were now in a box and loaded on a truck waiting to be picked up by the delivery company, which happened on May 22nd. They arrived in Salt Lake City on May 26th, but too late to make it to the final destination that same day. They were finally delivered to me on May 30th. I opened up the box as soon as I got home, and was truly disappointed in what I saw. The two blow out hybrid teas were bareroots, and looked like the J&P roses that I used to buy. Thick, healthy canes with buds all over them and a good root system. One of the ground cover roses looked ok, and it was decent sized. Some of the petals had yellowed during shipment, but it still had blooms and the canes looked good and overall still looked viable. The other two roses were the real disappointments. The hybrid tea was really small, to the point that roses that I could buy at my local supermarket were much larger, healthier and cheaper, but J&P had always used to be the rose to get. I guess no more. The canes on the hybrid tea were smaller than on the one ground cover rose, and the root system was really underdeveloped, but still had leaves and blooms and I figured would do ok. The last ground cover rose basically arrived dead. The soil was completely dried out, and when I took the plant out of the box and removed the straw, all of the leaves and blooms came with it. I have seen spider webs with more substance than this rose, both in the canes and in the roots. The first thing I did was to take pictures of everything, before I removed them from the box and after I removed them from the box, and then e-mailed customer service about the ground cover rose and included pictures. I'm still waiting to hear back from them, and unfortunately, I can't call and be put on hold for hours during the week, because I actually work for a living. Since the ground cover rose has since been sold out, am I expecting a replacement, no. Am I expecting a credit, no, since after reading other recent reviews, it looks like their customer service department, what there is of it, won't do that. Will I use a credit if given one, no, as I am never going to order from this company again. Do I even expect to hear back from the company, no, not really based on other recent reviews. Too bad. This company used to be great.

Posted on May 16, 2017, updated May 22, 2017 I never write reviews and had to do it for this one. This was the first time I ordered bareroot roses/rose plants from them. Just to cut the long story short, highly prices, frail looking plants and terrible customer service. Regret having spent my time and money here. Stay out and there are better online merchants who really care for their customers!!!

The roses i received were completely thorny, which was not disclosed in description of Rosa Ballerina. cannot use as dangerous to children and pets. They do not supply a return shipping label even if customer pays for it in advance. the ship cost UPS to return these roses would be almost as much as the cost of the 4 plants. J and P have a shipping rate one third of what customers pay to ship same product. i am not happy with the Roses or not being offered a shipping label at my additional expense to return plants. Online the company J and P selling plants was located in San Diego, but plants were shipped from south carolina. took 2 weeks to receive plants from order date. Highly do not recommend doing business with this company ever again.

Posted on February 27, 2015, updated May 10, 2017 Posted on December 30, 2014, updated February 27, 2015 Posted on March 17, 2014, updated December 30, 2014 Posted on January 7, 2014, updated March 17, 2014 Posted on June 11, 2013, updated January 7, 2014 Posted on May 6, 2013, updated June 10, 2013 Posted on April 3, 2013, updated May 6, 2013 Posted on March 27, 2013, updated April 3, 2013 Posted on March 17, 2013, updated March 27, 2013 Posted on February 4, 2013, updated March 17, 2013 Posted on January 29, 2013, updated February 4, 2013 I'm not regret or very happy. Thanks for all the truth and honest feedbacks, but I'm kind of person who believe if I see it. Now what I saw... it is SMALL :( low grade bare root roses that you purchase from Lowe's and Home Depot will be laugh-out-loud, because new J&P roses are super small (I saw one comment said "world smallest roses ever") CORRECT! They mentioned that their roses are one year old bare roots but prices are not so cheap. I even confused with larger own root roses or low grade canadian bare roots, don't expect fat plump grated union on them. Just few sticks pop up over root stock. Overall very small BABY bare root roses. I love J&P roses bread by Zary and Warriner, so add them as collection. Hope I get luck in this purchase and pray for my bare root roses are leaves out and bloom. GOD help me!!! However I do like the shipping, first bare root roses order arrived in this season except local purchased. Good enough communication, roses are properly labeled, packaged, moisten and I like the roots better than canes.

I ordered $100 worth of roses and plants on 3/25/17 from Jackson & Perkins. The status on their site indicated that they were going to ship my items on 3/29/17. However, when nothing arrived in mid-April, I emailed them. No response. I emailed them 2 additional times. No response. I called. Long wait time. I finally got through to Kayla who told me that there was a rose in my order that was back ordered. As a result, they held up the other 9 items for over a month. She was sorry nobody contacted me. She then asked if I wanted them to send out the items that were in stock immediately. Of course I wanted that, I live in Texas and it is starting to get hot. I then asked her to price adjust the items to the current price, as many of them had gone on sale. She said she couldn't do that and I should be happy to know that I got my items originally at a discount off the regular price. I told her that I paid a premium to get my items early to get them in the ground early. Now, I wanted to pay what EVERYONE else was paying online, as my items haven't shipped. She refused and I canceled the order. I can't understand why they wouldn't try to show a small gesture of good faith after being so non-responsive for over a month. VERY DISAPPOINTING. I will now go elsewhere and never shop at Jackson & Perkins again. Shame, I have many roses and trees from them that actually grew quite nicely.

I ordered Eden rose from Jackson Perkins on 1/6, and the rose just arrived yesterday. There have been a significantly long delay in sending these roses out. The roses I received are small and have many weak light yellow long shoots, I called customer care, she admitted that the plants were much smaller this year due to bad weather and late crop, she also acknowledged those weak yellow long shoots. However she said plant them anyway and see if they will grow. The rep said that I have 90 days warranty. When I asked if they can send better quality replacement since weak plants are prone to diseases and can spread disease to my other roses, I don't want to take the risk with these weak plants. Customer service rep said she was not allowed to send replacement or refund under upper management guidance since the plants are still alive, even though she admitted they were small with weak shoots. When I asked to speak to a supervisor, she said she was one of the supervisors. Finally she said the only thing she could do was to forward the photo to the horticulturist and see what the horticulturist will say. This is such a bad experience. First they send the rose out much later than originally stated, secondly they do not take responsibility for weak plants. They ask us as consumer to spend time and engergy to work with their weak unhealthy plants. This is just not accepable! Now I just wish that I have never ordered from them in the first place. I want my money back!!

I am disappointed and very frustrated. This is the second year I ordered roses from Jackson & Perkins - and I ordered a lot of roses. Similarly to last year, they came compromised and have not begun growing. They are basically just sticks. Their 48 hour return policy does not make sense for roses that need time to wake up. It has been several weeks. I see similar feedback from others all over. I took proper care to put them in the dirt and water them immediately. I would not risk a rose purchase again.

I have been ordering from J & P for many many years. I knew they had been purchased/merged with Wayside Gardens when I ordered this year. I also knew Wayside Gardens had some problems reported here in watch dog. I see also here that Jackson & Perkins has gotten a lot of negative reviews. But I decided based on past experience that I'd order anyway. I received a very good, well packed Denver's Dream. Very well bushed and vigorous.

My overall experience with Jackson and Perkins is very positive. There roses are generally very healthy. Their customer service are very responsive and easy to deal with. I was able to get replacement quickly. Great company! I live in Zone 8, Seattle area. General note is to order roses in March and early April (in Zone 8) to ensure the bare root roses are in the best condition. Water and organic fertilizer are bare root roses' best friend. In March 2016, I ordered 6 John F Kennedy bare root roses and 6 St. Patrick bare root roses from Jackson and Perkins. From order to delivery, it took about 2 weeks. They usually ship roses in the beginning of the week so that the roses will not sit in a UPS warehouse for too long. When the roses arrived, most were very healthy. A few of them had white mold, therefore, I called customer service and they replaced the moldy roses immediately. Before planting the roses, I soaked them in water with epsom salt and vitamin B for ~12 hrs. Immediately before planting, I used a sharp pair of clean garden shears to trim ~0.5 inches off the roots. I amended the soil with blood meal, bone meal, alfalfa meal, cotton seed meal, steer manure, banana peels, a small amount of epsom salt, and a sprinkle of rooting hormone. After planting, I deeply watered the roses for an hour with soaker hoses. Subsequently, I water the roses deeply every 3 days with soaker hoses for a month. The roses started to have healthy green leaves in 3-4 weeks. About 1.5 months after planting when true leaves are in abundance, I applied slow releasing organic fertilizer. At this point, I water only when necessary (~once a week, deeply with soaker hose for an hour). Additionally, I applied liquid fertilizer every other week during peak growing season. My roses did great and I got beautiful flowers during the first summer. In late August, I stopped fertilizing and by September, I left the roses alone for the fall and winter. This Feb 2017, I trimmed my roses and fertilized them when there were an abundance of true leaves. The roses are all healthy and strong. I am expecting some fantastic blooms this year! Additionally, I ordered >20 roses for to start another rose garden this year (2017). On a side note, I took a chance and bought 16 tree roses on clearance in late May 2016. Due to the fact that it was way too late in the season for bare root roses, only 8 of them sprouted green leaves. I called customer service within 2 months of the order and got refunded for the 8 dead roses. The 8 surviving tree roses are doing fine this year, although not as healthy as the ones I ordered in early spring.

Last week I placed my first order with Jackson & Perkins. I ordered three bareroot Walking on Sunshine floribunda roses. Earlier his week I received an email that my plants had shipped, and today I received them. The roots of each plant were wrapped with damp brown paper with plastic wrap holding everything in place. The plants look fine. I will keep them damp and plant them day after tomorrow, following the instructions sent.

I ordered in December 2016. I received no status, but two of three bare roots showed up in late March. I had no warning, and was out of town. They dies, even though they were soaked in water and planted properly. The third plant never arrived. I called and spoke at length to "Marla" who promised to call back. She did not. I emailed three times--no response. DO NOT order from this company. Although they used to have a good reputation, they no longer serve their customers. I will report them to the Better Business Bureau in California, as they committed these acts over State lines,.

I found some older J&P gift cards and called to verify if the balances were still valid. The customer service rep told me that the gift cards expire in a year. I mentioned that gift cards never expire in California where I am at but was told that they do expire in Southern Carolina. I am not sure if J&P can sell gift cards to other states and then say that the gc's expire after a year?? I bought most of my rose plants from J&P years ago and am very disappointed with the lack of service I got today.

Buyer beware, this company does not stand behind it's products. David Austin rose company offers a 5 year guarantee on their roses. The 90 day return policy of J&P is ridiculous, what rose dies in 90 days, and what do you really know about a bare root rose at the 90 day point. My husband ordered 2 roses from J&P for me last year for a "moon garden" I was putting in. We purchased 2 Moondance roses. They were supposed to be white, floribunda and fragrant. They've been in the ground one year, and the plants are none of those 3 things. The roses are weak, individual stems that have tinges of red on the white petals. I tried calling to inquire, was told the 90 day return policy is firm, and the agent was not concerned that I said I posting negative feedback about the company. I had just ordered 3 bare root roses from David Austin, and was nervous after the terrible customer service I received from J&P, but was happy to find out David Austin roses come with a 5 year guarantee. In fact, I noticed that one of the roses was not the one I ordered, and they are shipping the correct one out! I asked if it was going to be too late to put the new plant in the ground, and they said not to worry, it comes with the guarantee, so if it doesn't make it, they will replace it. That is the kind of company I want to give my business to. I will not order anything from Jackson and Perkins in the future, I would not recommend anyone else buy from them unless they had no other option. I am giving these roses one more season to see if they perform the way they were advertised, and if not, I'm going to remove them and get replacements from David Austin. If the roses turn around this year, I will update this comment and let you know

Posted on January 11, 2011, updated March 14, 2017 I'm having a hard time understanding all the negative reviews - I've been a customer of J&P forever and never had a bad experience. I've ordered upwards of 50 roses from them (and I do recommend their roses; that's what they specialize in - I've only ordered a few of their other plants) and when I get a bad one, they replace it and usually quite quickly. Yes, sometimes they are out of stock and sometimes, if you want that specific rose it can't be replace until the following year. It happens - it's not their fault; usually if you order at the beginning of the season you'll have no problems. You do need to follow their directions though - the times I have had problems with roses I've ordered I can usually point to something I've done (not planting quickly enough, not planting according to the directions, planting too late in the season etc etc). When that hasn't been the case; I call and explain, they are sympathetic and replace. I have never, not once - had an unsatisfactory response from customer service. In fact, I would argue that customer service has always been their strong point, at least with respect to my experience. The few times I've branched out to other mail order catalogs I've been burned - I'm going back to ordering solely from J&P this year. Also, remember that they have distinct seasons so their roses aren't available year round. You must pay attention to those dates and once ordering is open, if you really want something, order it then as they can and do run out of really popular roses. I guess what I would say is - bottom line you're talking about plants. I know some companies say "100% growth guaranteed" and all that - but let's face it, these are living things. Sometimes some plants don't grow, or are damaged or diseased. It could happen in shipping, it could be something you did or it could've been a weak plant from day one. I don't mind getting a dud here and there so long as a company is responsive and J&P has always been responsive. I also appreciate (now having dealt with other companies) their shipping materials. Large boxes, expertly packed. It makes a difference.

Last year I ordered 5 bareroot roses from Jackson & Perkins. They were ordered a little late for Houston, but once in the ground, all 5 quickly took off. One seemed a little puny, but this year it's going 100%. These 5 roses were also some of the most successful in my garden. I also had an interaction with their customer service, and the response with timely and courteous. I ordered 4 more this year and I'm waiting on their arrival. I know it seems J&P had suffered some after their bankruptcy, but they seem to be coming back to quality service and plants. As an avid rose grower, I want to support them as they are essentially the only other US rose grower hybridizing and introducing new varieties. Their success is essential to my success in the garden. Give them a try!

Posted on September 30, 2016, updated February 20, 2017 I purchased three rose bushes from Jackson and Perkins which arrived toward the end of February 2016. The holes for the plants were dug according to directions, The plants were planted, watered, and fertilized according to directions. After several weeks, two of the three plants were not doing well, having very little growth. I've continued to care for them, but with poor results. On 9/27/16 the company was emailed regarding the issue, and on 9/29/2016 received an email that the warranty for the roses had expired and there was nothing to be done. "I am so sorry to learn that two of your roses have not survived. Unfortunately your 90 day warranty expired on 5/24/16 and we are unable to make adjustments pasted the expiration date. Please accept our apology for any inconvenience caused." Having purchased roses from this company for over 25 years, and given the company's hard line response, I am reticent to do further business with Jackson and Perkins, as I can ill-afford to throw good money after bad. In my opinion, their roses are unfit for Texas soil.

Posted on February 12, 2017, updated February 12, 2017 Posted on January 24, 2012, updated February 12, 2017 I order 2-3 bareroot bushes from J&P every year. Immediately after the old J&P went bankrupt, I had some problems with orders from the new J&P - roses arrived improperly packed, excessively dry, etc. However, J&P's new management did a reasonably good job of straightening out the problems. This year, I ordered two bushes and they have just arrived promptly and in good condition (moist and healthy in appearance). However, only one of the two bushes is what I would consider # 1 grade. I would consider the second bush as # 2 grade. Specifically, the second bush has only two canes. Both canes appear strong and healthy. However, three canes are the minimum acceptable for a # 1 grade. Also, both root systems appear a bit smaller and less developed than the root systems of roses from "old" J&P. My impression is that these roses are a year younger than the roses I used to receive from "old" J&P and, again, there's the problem of paying for a # 1 grade rose and getting a # 2 grade rose. Still, they'll probably do fine once planted. So I will order from J&P in future, especially as some varieties are available only from J&P. However, I will no longer use J&P as my exclusive supplier. Instead, when a rose I want is available from other sources, I'm going to try a couple of other sources to see if the quality is higher or the prices are lower.

I ordered 4 wreaths. With shipping costs of $14-$16 each, I assumed timely shipping. After a week, the products had not arrived. I called to cancel the order as I found another company with one-day shipping. I emailed J & P numerous times to stop shipment. No response. I wrote again and finally got a response about 10 days later..."Oh, those shipped. Sorry." I wrote again to say we would return the wreaths as I ordered elsewhere and the products were already delivered...with free shipping! No response after that. This was especially disappointing as J & P slashed prices on the products I ordered and started free shipping. Customer service with this company is non existent. I will never order from them again.