Comments regarding Jackson & Perkins

I have placed multiple orders from Jackson & Perkins and have been very satisfied with the quality of the bare root roses I have received. They have been large, healthy and very successful in my garden. I have also been very satisfied with the customer service I have received. For example, I ordered some bare root roses as part of their end of season sale in June of 2021, knowing that it might very well be too late (too hot) to successfully plant them in northern Nevada where I live. Both roses arrived in excellent health but sadly one died due to the stress of being planted too late in the season as I had feared. Jackson & Perkins issued me a credit without any problem when I reported the loss. I have also had them credit me for perennial plants that didn’t make it. Jackson & Perkins provides quality products and they stand behind their warranty if the plant fails within the allotted time. They are a great company with an excellent selection of beautiful roses and I intend to keep ordering from them until my garden is full!

Posted on October 1, 2021, updated October 1, 2021
I haven't ordered from J&P in quite a number of years. After having problems with the roses from two other mail order companies, I decided to order from J&P. I am honestly flabbergasted at how SMALL the plants I received are. Each plant was $32, they were shipped in a box that was two feet long. When I opened the box, inside were the two roses, neither taller than 4 inches and the canes are thinner than a pencil. The description on the website does say "2 quart container", but neither plant is fully rooted into that (they look like cuttings that were recently transplanted). I had planned on putting them into two containers by the entry but they are far too small to plant up in those, I'm going to have to grow them out for several months first. Definitely not worth the price and definitely not the size plants that they used to sell. The Dianthus that came in the order is larger than either rose bush, which is just sad.

I have had nothing but positive interactions with this company. The roses I ordered showed up in great shape and the customer service was so easy to work with. I decided to build a rose garden and immediately ordered two roses. Once the excitement wore off and I actually looked at my planned scheme I realized the colors I had ordered weren't right, so I emailed the company. Their customer service was so nice. I told them I just wanted different roses and they took care of it. The roses showed up boxed and it good condition. They've been in the ground for 2 weeks and they are happy and sprouting new leaves. I'd order again.

We really can't say enough good about this company. We have ordered roses online from several different places as our hobby has grown due to the pandemic. Of these orders, we purchased several of them from Jackson and Perkins in the fall, and a few did not make it through the Oklahoma winter.

Their customer service was top notch, and they got us very healthy replacements in the mail right away. We are so happy with our experience. Out of all the rose sellers we have worked with, they offered the best experience in both customer service, and healthy plants.

I was a little apprehensive about ordering roses through jackson and perkins due to all the negative reviews I've read about them. I'm not really sure if most of the reviews are fake or not however I am happy to report that the 2 floribunda roses I ordered arrived healthy and well packaged after 7 days in transit. Thank you guys!

"On Oct 14, 2019 9:35 AM, Jackson & Perkins responded with:

We appreciate you taking the time to let us know how pleased you are with your order/product. Thank you! Your opinion is valued and we, of course, welcome feedback. It's customers like you who act as a reminder of why we do what we do and the importance of supplying only top-quality products as well as to offer the best service possible. Again, thank you for sharing your thoughts!

Angela Davenport
Retail Communications Supervisor
J&P Park Acquisitions, Inc.
Park Seed, Wayside Gardens, Jackson & Perkins
adavenport@parkseed.com
"

Ordered 2 types of potted roses in 2 qt containers: 'Sun Sprinkles' Miniature Rose and 'Hot Tamale' Miniature Rose. Order was received 5 days later. Plants were packedt very well and are very healthy. Foliage is about 12" tall, well pruned, with some blooms showing. Pleased enough that I've placed another order for additional plants.

"On Sep 30, 2019 10:07 AM, Jackson & Perkins responded with:

We appreciate you taking the time to post on Dave’s Garden about how pleased you are with your order/product. Thank you! Your opinion is valued and we, of course, welcome feedback. It's customers like you who act as a reminder of why we do what we do and the importance of supplying only top quality products as well as to offer the best service possible. Again, thank you for sharing your thoughts!

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com"

Posted on March 25, 2019, updated March 28, 2019
I ordered 10 bare-root roses from Jackson and Perkins on in the second week of March 2019. I received them on March 21st, 2019.

I sent an e-mail to them as follows the day after receipt, being unsure of the quality of the plants I received:

"Hello. I have never ordered bare-root roses from Jackson and Perkins before, and I expected all the bare-root roses to be Grade 1 roses. I only had 3 that I would consider Grade 1 roses. The other 7 were weak, with thin canes and a small root system (of which three of them had broken main roots). I would not be surprised if these roses died, even with proper care. I expected more from Jackson and Perkins. Why did I receive 7 weak plants and only 3 Grade 1 plants? I paid a lot of money on these roses, and expected better. Please advise. Thanks."

No response.

I sent another e-mail to them today, early in the day, as follows:

"Hello. I am contacting you again regarding the order number referenced. I received no response regarding my disappointment with this order. Not to mention that the bare-root roses were already breaking dormancy when I received them, and I know it's not a good idea to buy bare-root roses that are breaking dormancy before they should. It's poor customer service if no one responds to my concerns regarding this order."

As mentioned in the second e-mail, most of the bare-root roses were already breaking dormancy in the box when I received them. That's a huge no-no for buying bare-root roses. I'm not really sure why, but that's what I've read on a lot of gardening sites.

Still no response. I spent nearly $250 for these roses. It's ridiculous that I can't even get a response from Jackson and Perkins regarding my concerns. This isn't even poor customer service, it's a complete LACK of customer service. I really should have listened to all the bad reviews here. Don't make my mistake, there's a reason that there are so many bad reviews here.

"On Mar 25, 2019 6:08 PM, Jackson & Perkins responded with:

Please accept our apology, during the peak of Spring season our emails do get many days behind due to the sheer volume we receive on a daily bases, it is best to always call for those important issues. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. Please mention this post in your email.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com"

On October 14, I ordered a climbing rose and a hosta as part of a clearance sale. They arrived in the afternoon on October 19 in excellent condition. I planted them on October 20 and they are doing fine three days later, despite cold nights. I live in Zone 5B New Hampshire. Very happy with this transaction.

My first time ordering from this company. I ordered a bareroot "Zephirine Drouhin" climbing rose and some "Karma" dahlias. I was delightfully surprised when they shipped the rose ahead of time so I could get it in the ground for increased root development before the hot weather shows up. The rose was a very healthy specimen that had been packed well. A month and a half later they sent the dahlias. No extra shipping charges. I wish all mail order plant vendors did things this way. The rose is flourishing with about eight inches of new growth and the dahlia tubers were the first to break ground of all the ones I planted from several different vendors. I will order from them again.

This was my first year ordering from this company. I am new to mail order companies. I have ordered from quite a few now and have had some negative and some positive experiences. This company has been positive so far. I had ordered a bareroot rose from Jackson and Perkins near the end of the season in May, and earlier in the season, I had ordered a container rose that was on sale at the time. Only 10 dollars! The container rose was small but I was already expecting that. It was small but perfectly healthy besides a few yellow leaves from shipping that have since turned green again. It is now growing really well. The bareroot rose arrived with many buds, and while the canes looked purple and brown initially, they have since changed to green and the buds have leafed out with shiney green leaves and are very healthy looking. They also sent me a free bareroot rose that I wasn't expecting, but was pleasantly surprised because it went well with the color scheme of my garden. Nicely done! The free rose is already putting out a small rose bud and has only been potted up for a month! I will be ordering more roses for fall planting and hope all will be just as well and good as my first experience has. I am surprised at all the negative reviews, but have again, had myself a positive one and so will continue to purchase from them.

Posted on February 27, 2015, updated May 10, 2017
Posted on December 30, 2014, updated February 27, 2015
Posted on March 17, 2014, updated December 30, 2014
Posted on January 7, 2014, updated March 17, 2014
Posted on June 11, 2013, updated January 7, 2014
Posted on May 6, 2013, updated June 10, 2013
Posted on April 3, 2013, updated May 6, 2013
Posted on March 27, 2013, updated April 3, 2013
Posted on March 17, 2013, updated March 27, 2013
Posted on February 4, 2013, updated March 17, 2013
Posted on January 29, 2013, updated February 4, 2013
I'm not regret or very happy. Thanks for all the truth and honest feedbacks, but I'm kind of person who believe if I see it. Now what I saw... it is SMALL :( low grade bare root roses that you purchase from Lowe's and Home Depot will be laugh-out-loud, because new J&P roses are super small (I saw one comment said "world smallest roses ever") CORRECT! They mentioned that their roses are one year old bare roots but prices are not so cheap. I even confused with larger own root roses or low grade canadian bare roots, don't expect fat plump grated union on them. Just few sticks pop up over root stock. Overall very small BABY bare root roses. I love J&P roses bread by Zary and Warriner, so add them as collection. Hope I get luck in this purchase and pray for my bare root roses are leaves out and bloom. GOD help me!!! However I do like the shipping, first bare root roses order arrived in this season except local purchased. Good enough communication, roses are properly labeled, packaged, moisten and I like the roots better than canes.

"On Mar 3, 2015 10:56 AM, Jackson & Perkins responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.


Angela D
Park Seed Sale Associate
adavenport@parkseed.com"

I have been ordering from J & P for many many years. I knew they had been purchased/merged with Wayside Gardens when I ordered this year. I also knew Wayside Gardens had some problems reported here in watch dog. I see also here that Jackson & Perkins has gotten a lot of negative reviews. But I decided based on past experience that I'd order anyway. I received a very good, well packed Denver's Dream. Very well bushed and vigorous.

My overall experience with Jackson and Perkins is very positive. There roses are generally very healthy. Their customer service are very responsive and easy to deal with. I was able to get replacement quickly. Great company!

I live in Zone 8, Seattle area. General note is to order roses in March and early April (in Zone 8) to ensure the bare root roses are in the best condition. Water and organic fertilizer are bare root roses' best friend.

In March 2016, I ordered 6 John F Kennedy bare root roses and 6 St. Patrick bare root roses from Jackson and Perkins. From order to delivery, it took about 2 weeks. They usually ship roses in the beginning of the week so that the roses will not sit in a UPS warehouse for too long. When the roses arrived, most were very healthy. A few of them had white mold, therefore, I called customer service and they replaced the moldy roses immediately.

Before planting the roses, I soaked them in water with epsom salt and vitamin B for ~12 hrs. Immediately before planting, I used a sharp pair of clean garden shears to trim ~0.5 inches off the roots. I amended the soil with blood meal, bone meal, alfalfa meal, cotton seed meal, steer manure, banana peels, a small amount of epsom salt, and a sprinkle of rooting hormone. After planting, I deeply watered the roses for an hour with soaker hoses.

Subsequently, I water the roses deeply every 3 days with soaker hoses for a month. The roses started to have healthy green leaves in 3-4 weeks. About 1.5 months after planting when true leaves are in abundance, I applied slow releasing organic fertilizer. At this point, I water only when necessary (~once a week, deeply with soaker hose for an hour). Additionally, I applied liquid fertilizer every other week during peak growing season.

My roses did great and I got beautiful flowers during the first summer. In late August, I stopped fertilizing and by September, I left the roses alone for the fall and winter.

This Feb 2017, I trimmed my roses and fertilized them when there were an abundance of true leaves. The roses are all healthy and strong. I am expecting some fantastic blooms this year!

Additionally, I ordered >20 roses for to start another rose garden this year (2017).

On a side note, I took a chance and bought 16 tree roses on clearance in late May 2016. Due to the fact that it was way too late in the season for bare root roses, only 8 of them sprouted green leaves. I called customer service within 2 months of the order and got refunded for the 8 dead roses. The 8 surviving tree roses are doing fine this year, although not as healthy as the ones I ordered in early spring.

Last week I placed my first order with Jackson & Perkins. I ordered three bareroot Walking on Sunshine floribunda roses. Earlier his week I received an email that my plants had shipped, and today I received them. The roots of each plant were wrapped with damp brown paper with plastic wrap holding everything in place. The plants look fine. I will keep them damp and plant them day after tomorrow, following the instructions sent.

Posted on January 11, 2011, updated March 14, 2017
I'm having a hard time understanding all the negative reviews - I've been a customer of J&P forever and never had a bad experience. I've ordered upwards of 50 roses from them (and I do recommend their roses; that's what they specialize in - I've only ordered a few of their other plants) and when I get a bad one, they replace it and usually quite quickly. Yes, sometimes they are out of stock and sometimes, if you want that specific rose it can't be replace until the following year. It happens - it's not their fault; usually if you order at the beginning of the season you'll have no problems. You do need to follow their directions though - the times I have had problems with roses I've ordered I can usually point to something I've done (not planting quickly enough, not planting according to the directions, planting too late in the season etc etc). When that hasn't been the case; I call and explain, they are sympathetic and replace. I have never, not once - had an unsatisfactory response from customer service.

In fact, I would argue that customer service has always been their strong point, at least with respect to my experience. The few times I've branched out to other mail order catalogs I've been burned - I'm going back to ordering solely from J&P this year.

Also, remember that they have distinct seasons so their roses aren't available year round. You must pay attention to those dates and once ordering is open, if you really want something, order it then as they can and do run out of really popular roses.

I guess what I would say is - bottom line you're talking about plants. I know some companies say "100% growth guaranteed" and all that - but let's face it, these are living things. Sometimes some plants don't grow, or are damaged or diseased. It could happen in shipping, it could be something you did or it could've been a weak plant from day one. I don't mind getting a dud here and there so long as a company is responsive and J&P has always been responsive. I also appreciate (now having dealt with other companies) their shipping materials. Large boxes, expertly packed. It makes a difference.

Last year I ordered 5 bareroot roses from Jackson & Perkins. They were ordered a little late for Houston, but once in the ground, all 5 quickly took off. One seemed a little puny, but this year it's going 100%. These 5 roses were also some of the most successful in my garden. I also had an interaction with their customer service, and the response with timely and courteous.

I ordered 4 more this year and I'm waiting on their arrival.

I know it seems J&P had suffered some after their bankruptcy, but they seem to be coming back to quality service and plants. As an avid rose grower, I want to support them as they are essentially the only other US rose grower hybridizing and introducing new varieties. Their success is essential to my success in the garden. Give them a try!

Posted on February 12, 2017, updated February 12, 2017
Posted on January 24, 2012, updated February 12, 2017
I order 2-3 bareroot bushes from J&P every year. Immediately after the old J&P went bankrupt, I had some problems with orders from the new J&P - roses arrived improperly packed, excessively dry, etc. However, J&P's new management did a reasonably good job of straightening out the problems.

This year, I ordered two bushes and they have just arrived promptly and in good condition (moist and healthy in appearance). However, only one of the two bushes is what I would consider # 1 grade. I would consider the second bush as # 2 grade. Specifically, the second bush has only two canes. Both canes appear strong and healthy. However, three canes are the minimum acceptable for a # 1 grade. Also, both root systems appear a bit smaller and less developed than the root systems of roses from "old" J&P. My impression is that these roses are a year younger than the roses I used to receive from "old" J&P and, again, there's the problem of paying for a # 1 grade rose and getting a # 2 grade rose.

Still, they'll probably do fine once planted. So I will order from J&P in future, especially as some varieties are available only from J&P. However, I will no longer use J&P as my exclusive supplier. Instead, when a rose I want is available from other sources, I'm going to try a couple of other sources to see if the quality is higher or the prices are lower.

I must state, with some surprise, that I have now had two great experiences with Jackson and Perkins. I have been growing roses for many years, but until last year had never ordered from Jackson and Perkins.

I had been sent a rose by Park Seed (a related company) that was shipped, and therefore planted, at the wrong time, and it died. Angela, the customer service individual on this thread, promised a replacement because the rose had a one year guarantee. The replacement came from Jackson and Perkins, and it, the replacement, Zephirine Droughin was sensational. It has done beautifully in my yard, and I am very grateful to Angela for executing so wonderfully her company's pledge.

As a result of getting a rose from Jackson and Perkins, I have been receiving their catalogs. I was unable to resist the climbing rose Florentina Arborose, a scented climber with stunning double red flowers. It is available nowhere else that I can see, so I crossed my fingers.

Well, it just arrive and it is absolutely wonderful. It is a containerized own root rose. I have ordered at least 20 containerized roses from several wonderful companies, and I would rate this as amongst the top 5%.

So I will almost certainly give them future business.

Not sure why there are so many negative reviews! My blueberry bushes arrived as promised, and in great shape. I was doubtful when I saw the boxes they arrived in, but was amazed at what I found inside. Even with shipping, these bushes were less than half the price of what I paid earlier this year at my local nursery, and they look just as nice and full as the photos online. Much better experience than with some other established catalogue companies, where my "bush" or "tree" ends up being some questionable looking stick. I got real bushes from J&P and for a fraction of the price locally. I'll be ordering again.

I've ordered from Jackson & Perkins for two years in a row. I love roses, but I find that my local sellers don't pay enough attention to getting the roses that match our planting zone. So far, I've ordered 11 roses and a number of other plants from J&P. Last year's roses made it through a crazy winter -- a lot of freezing and thawing. I've been thrilled with the plants both in terms of growth and in terms of the degree to which they fit the detailed descriptions J&P provides. (I really appreciate those descriptions. They're almost as helpful as zone information.) The other plants -- delphinium, fern, bleeding hearts, lily of the valley, and hosta -- are doing well, too. I'll continue to order from J&P -- as long as I have space in my garden. ;)

Posted on April 28, 2015, updated May 11, 2015
This email account bounces: service@jacksonperkins.com. The "Info" account doesn't receive a response.

Jackson and Perkins Order #WEBJP1239144

I am so disappointed with J&P. I thought they were a high-quality organization but their customer service requires improvement.

This rose has been in the ground since 2/15/15 and doesn't have a single leaf or bud on it. I am trying to get a replacement or refund to no avail.

"On Apr 28, 2015 2:31 PM, Jackson & Perkins responded with:

I would like to assist in bringing a solution to your issues, researching and reviewing I found the email address of service@jacksonandperkins.com is no longer an active address. I did however locate your email in our Info inbox, I apologize you have yet to receive and response. During the peak season it can take several days to get a response due to the volume of emails we receive daily. However I will be more than happy to assist you in replacing your Beloved Rose, please email me directly at adavenport@parkseed.com

. Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com



"

After all the negative reviews of Jackson & Perkins who are part of Park Seed Company, I ordered one rose. I have ordered roses from Jackson & Perkins in the past, and have been very pleased with the results. I have since moved to a different residence, and decided to have some roses at my new place. I ordered Cabana, a hybrid tea rose. They shipped the Cabana hybrid tea rose, and also gave me a free Clouds of Glory Hybrid Tea rose as well. The roses were packaged very nicely. They arrived in good shape, having grown. They are bare rooted, and I am very pleased with the order. I do not understand all the "bad" reviews, and I would highly recommend this company to all who want good plants. They have a variety, and unique plants from Park Seed, which I have ordered in the past too. I will definitely be ordering again! :)

"On Apr 23, 2015 8:12 AM, Jackson & Perkins responded with:

We appreciate you taking the time to post on Dave’s Garden about how pleased you are with your order/product. Thank you! Your opinion is valued and we, of course, welcome feedback. It's customers like you who act as a reminder of why we do what we do and the importance of supplying only top quality products as well as to offer the best service possible. Again, thank you for sharing your thoughts!

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com

"

Had similar problems in 2014 as many others who have commented. Ordered 8 roses that arrived with 2 canes somewhat green. Long story short... Finally got a credit which I decided to try again this year after their rep said that they were aware of the problems and they had been addressed. The roses arrived in great shape with sturdy canes with multiple buds which 2 weeks later have begun to sprout. OK, the Double Delight canes were a little thin, but that was typical years ago. Cannot overstate how pleased I am.
BTW, last year was Parkseed's first attempt to ship bareroot roses according to their rep. If so, they have really come a long way.

I purchased roses in the past from Jackson & Perkins and was happy I did. Sorry to see the negative reviews, I will still purchase from them.

I am pleased to say that I am very happy with my order. I ordered 5 Floribunda Roses. 3 potted and 2 bare root. All arrived healthy and hydrated. Shipping was prompt and the roses were packaged nicely. I will definitely be ordering from them again.

I purchased two bareroot Scentimental Roses from JP on May 2013. I don't understand all the negative reviews that people are giving them. I am very satisfied with my purchase. I received them in a timely manner, carefully packaged with good planting instructions.

I counted a total of 10 HEALTHY canes on each plant. They already had about 7-15 buds growing from the canes.

I planted them on 5-18-13 and by 5-25-13 are already full of leaves with even more buds popping out (counted atleast 21 buds on each plant).

Please don't give up on JP! I think they have fixed some of their problems and the roses are GOOD, STRONG, and HEALTHY growers.

I will try to keep you updated on the progress of my Scentimental Roses.

I had ordered from Jackson and Perkins years before, and was always happy. I read the reviews on this site and was a bit nervous, but they had the varieties I wanted. so I ordered one bare root rose (Tuscan Sun) and a groundcover rose, Yellow Ribbons.
The ordering process was easy, the plants were shipped ontime, and when I got them, they look amazing. The Tuscan Sun is hale and hearty, with 5 good thick canes, already budded out, and long, strong, well developed roots. The groundcover rose is fully leafed out, looks nice and healthy. Both were packaged extremely well, so that the roots were moist on the bare root and the leaves well protected on the Yellow Ribbons. Could not be more pleased. Will buy again, and again.

I have ordered a total of 9 rose bushes (in 2 separate orders) from J&P. All but one has arrived. All arrived in pots, packed very well. (Which was a good thing, as the shipping company beat the heck out of one of the boxes...yet there was no damage to the plants). Plant sizes were much better than I anticipated & even had blooms on them upon arrival.
On the occasions I contacted customer support via email they responded within 24-48 hours with acceptable answers. They even called me on the phone when they started processing my order as there was an issue with my credit card. When returning their call, they were helpful & pleasant. My only "complaint" was that I had to contact them to find out status of orders & updates rather than them initiating the contact.
I found this site after I'd bought all my plants this year & was surprised at the negative feedback. Perhaps they've changed the way they do some things after having problems....whatever it is, I'm completely happy with J&P.
Spring will prove the true test of these roses of course but at this point I'm incredibly satisfied with what I've purchased & will highly likely buy from them again.

My experience with Jackson and Perkins, has been a very positive one. I placed my order online, earlier in the spring for a duo miniature rose pot which has a combination of white and pink mini-roses in one pot, 3 hybrid tea's, Ebb Tide, Radiant Perfume, Flawless Salmon and a Sunshine Dwarf Blueberry bush. At that time, there was also an offer which included 10 Stella de Oro Daylilies, free with my order. I like anything free!

My order was not placed early enough for part of the shipment to be shipped at that time, but I was notified that I would receive my roses, blueberry bush and daylily bulbs in the fall. Since we were already having such high temperatures in my area at that time, it suited me just fine.

My mini-rose pot arrived promptly and they were packed very well. Padded and wrapped, so that the plants wouldn't get broken in shipment, and they didn't. So far, I was pleased with the service and my plants. They are a lovely addition to my back deck, and after several months of endless mini-blooms, I can happily say my mini-roses are thriving and I have enjoyed them all summer long.

My husband and I usually take a fall trip to enjoy the changing leaves, and knowing I should be receiving my fall shipment of roses, and blueberry bush, I decided to call Jackson and Perkins to see if they could tell me when I might receive my order. I spoke with a very nice young lady, and I'm sorry I didn't get her name because she was very pleasant to speak with, who advised me that my order was already on its way! Awesome! My main concern was that they would arrive while we were away and die on my porch!

The very next day my plants arrived! My 3 hybrid tea's, blueberry bush and my free daylily bulbs! Although I was a little surprised at the size of my roses, because the "old" Jackson and Perkins would always ship bare root and their plants looked to be quite a bit more mature, the roses I received looked healthy, arrived in excellent shape, packed moist and protected, as well was the blueberry bush.

When I checked my roses before planting them, they all had healthy roots growing throughout the pot and had new growth on the stems. The leaves were green and healthy, the stems in good shape and not broken. I gave them a couple of days to recoup from shipment and then planted them in my own soil mix that my Dad taught me to use. Today, after several weeks, my roses look healthy and have lots of new growth on them. They are doing great! My blueberry bush has new growth, and the daylilies are planted, but I suppose I won't see them until spring!
My order is complete and I'm happy with the plants and the service that I received.

I'm sorry we lost the "old" Jackson and Perkins. My Dad was an avid rose grower into his late 70's, and gave me the last Jackson and Perkins order he ever placed with them many, many years ago, which is how I became a rose lover myself. I still have a few of those roses growing today. They were test roses and unfortunately, I don't know their names. But over the years I've ordered from Jackson and Perkins, and always had great success with their product. Today, I can say that I don't have any complaints with the plants I received or the person I spoke with. My order was filled promptly and efficiently and I was spoken to with respect.
If I knew how to include a photo with this review, I would gladly show you the new additions to my rose collection.

I ordered 2 bareroot roses that were very on sale (due to time of year, I'm assuming). Order was placed last Monday evening, they arrived on my doorstep Friday afternoon. They seemed to be packed securely, although with no pots to contend with it shouldn't have been very difficult. I will say that the wording of the website was peculiar, and I didn't know if I was ordering bareroot or not. I emailed to find out and never received a response. When I called to see when they would be shipping my plants out, the woman told me they were scheduled to be delivered the next day.
The moral of the story: I had a pleasant experience shopping with them. If you need assistance from them, DO NOT EMAIL, just pick up the phone and call them.
I hope they are able to pull through this customer service nightmare because they have always sold very high quality products and I would hate to see them go by the wayside.

Received two bare root roses (Peace and Mardi Gras). Both plants were in top condition.

Posted on February 20, 2012, updated February 21, 2012
Ordered 3 Shockwave roses and found out I had to go out of town for a couple of weeks. I spoke to Elaine (I think) and she got with her manager to have the shipment rushed. I received the roses 2 days later and they were of excellent quality and still moist. Couldn't have asked for better service.

Posted on February 10, 2011, updated June 11, 2011
Posted on August 14, 2010, updated February 10, 2011
The postings I have read here have deeply saddened me. My mother purchased roses from J&P in the 60's and were so gorgeous that I promised myself if I ever had a garden they would be my main source of roses. I had a rose garden in the 70's and they were my main source at the time. I made a mistake on the initial delivery and they all died, only to have J&P immediately send me a second shipment for no addtional charge which my neighbors & I enjoyed for many years until we sold the house.

40 years forward, I am going to purchase a home soon and was so looking forward to place my rose order with them to once again enjoy my rose garden and it is bittersweet to find this site before even contemplating ordering from them this time around.

I cannot afford to mis-spend my $$ so am grateful for the info posted here. What a shame it is owned not by the former proprietors and that they have wreaked havoc with what once was a very reputable company.

If anyone can give me suggestions where I can buy my roses, I would be very grateful.

Thanks

Posted on August 16, 2010, updated May 10, 2011
Posted on April 15, 2010, updated August 16, 2010
I bought 6 Roses from JP and I am surprised on all the negative comments of this company. I have to tell you that I ordered my roses and then read all the negative comments but, I like to see things out on my own. I was right to follow my own mind because I received my roses and they arrived when they were suppose to, and on top of that, they were BIG and very, very healthy. Some of the leaves fell off but leaves grow back and they are. I ordered 3 more roses and a tree rose and I am waiting for my delivery so I can finish planting. I expect them soon and I know that when they arrive, once again the roses will be in great, healthy shape. I know that all nurseries are not perfect and I will continue to order from JP in the future.

I got a potted moondance rose. A bit small for the price but it's growing nicely in my garden. Could have better customer service but overall pleased with my purchase.

Posted on July 28, 2010, updated April 4, 2011
It makes me very, very sad to read these latest schlew of negative reviews. I think what happened was when J&P was forced to file bankruptcy, they have been completely unable to take care of their customers--the company falling apart in terms of the financial disaster of 2010. Believe me, J&P used to not be this way! Before the economic disaster of 2010, J&P was one of the most responsible great companies. Every rose was fantastic, delivery was fantastic. I am a huge fan of their tree roses...So a huge positive for what once was....I think the employees are just demoralized-job loss, no pay, everyone scattering to the winds. It is such a sad thing...I just hope 2011 they will be able to pick up a buyer to rescue them.

I ordered a Fleur de lis trellis support during the 20% off promotion about a week ago and received the product this week. The parts packet only had 2 of the 3 bolts needed (minor inconvenience), but the tellis support was very well made and just what I ordered. I am very pleased with my purchase.

I am a bit sad to see all of these negative comments about this company. I have been growing roses for many years and have had nothing but good results from J&P. One of the very best roses in my garden is a Yellow one called "Countrytime" I planted in 2008. It is very disease resistant and beyond beautiful. I purchased 7 roses this year bareroot. They came in beautiful condition, healthy and well packed. Everything was labeled well and safely packed and dated. I ended up with 7 roses for under $70 using the sale packages. I am very excited to see how they do in my garden and you can visit me online at my site to see current photos when they bloom

Brooke Kroeger
http://www.creativecountrymom.blogspot.com

Jackson & Perkins started in 1872, and in 1963 they were sold to Harry & David. In 2007 H&D sold them to Park Seed. Park Seed began in 1868.
Jackson & Perkins and Park Seed filed chapter 11 bankruptcy protection this past April 2010. They have been struggling since 2009 due to the downturn in our economy.

I am saddened not to see any Roses for purchase, however, I have always had excellent experience with both companies. Even though selections and inventory reduced over the past year, my family is committed to use opportunities to patronize these companies.

These companies' history are inspiring and they are part of the American dream. I pray they succeed and prosper again.