Comments regarding Direct Gardening
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Negative | cgarfield (1 review) | On Aug 27, 2017, cgarfield Greenville, SC wrote: I ordered 43 sedum plants to fill in some spots that were mulched. When they arrived, they were all dead or dying. Many of the plastic bags contained mold. I tried planting them anyway, but none made it, including the free plants. I asked for the plants to be replaced. It took several weeks, but they did arrive. Unfortunately, they were in nearly the same condition as the first batch, minus the mold. I did plant them, and of the 43, 4 survived. On Aug 27, 2017, Direct Gardening responded with: "On Sep 7, 2017 12:55 PM, Direct Gardening responded with: A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem." |
Positive | ryheino (1 review) | On Aug 14, 2017, ryheino Calumet, MI wrote: I ordered from Direct Gardening in July 10, 2017. All plants arrive on July 22th, I ordered six tree hydrangeas (two different varieties). I was a little skeptical based on the numerous negative reviews on this site and others, but with the cheap prices I figured a would give it a try. So for about $20 with shipping I figured it was a deal. Anyways, so I have ordered multiple bare root plants over the years from various online or catalog retailers and generally have had about a 90% success rate. |
Positive | jodieotte (1 review) | On Jul 10, 2017, jodieotte White Hall, MD wrote: Look I get it, you purchase your plants and think they are going to arrive gigantic and beautiful and within a few weeks, you will have this gorgeous overgrown English garden. I know that's the vision I always get. The problem is, that's not reality. |
Negative | Debraweita (1 review) | On Jun 29, 2017, Debraweita Cleveland, OH wrote: This place is a sham and customer service is a nightmare. I bought poplars from them and they arrived bone dry. I've bought poplar saplings before via the Internet so I know how healthy saplings should arrive. These were complete dead. I contacted them. They asked that I please plant them and give them six weeks. I did as I was asked. When they remained dead, I contacted them again and they said I should have returned them within 14days. On Jun 29, 2017, Direct Gardening responded with: "On Jul 6, 2017 2:47 PM, Direct Gardening responded with: A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee." |
Negative | buda7733 (1 review) | On Jun 16, 2017, buda7733 Hutchinson, MN wrote: As a first and last time customer what a HORRIBLE experience. On Jun 16, 2017, Direct Gardening responded with: "On Jun 16, 2017 2:37 PM, Direct Gardening responded with: We are sorry to hear of this customer’s experience as we do take pride in our customer care. Once an order has entered into processing it becomes very difficult to catch and stop shipping. The customer should have also received a tracking number with the shipping notification. |
Positive | jrick (2 reviews) | On Jun 15, 2017, jrick Jefferson, TX wrote: After reading the reviews I was in a quandary. There were a number of positives but also a number of negatives. Realizing that this company concentrates heavily on bare root/dormant plants and also realizing that quite a few people don't know how to deal with plants of this nature, I decided to give them a try with a relatively small order; 4 dozen rose of sharon plants and some incidentals. I received the plants in two weeks just as advertised. And just as advertised, the plants were dormant. I did a scratch test to make sure the plants were still viable and all I checked were fine. I planted them and EVERY ONE has broken dormancy and greened out. I had expected a 10% or even 20% failure rate, so I was pleased to see that I had no failures at all. I placed a second, somewhat larger, order and received it again, within the advertised time. Same day I received that order, after examining it, I placed a third order. That one has arrived and I am once again pleased with my decision to give them a try. On Jun 15, 2017, Direct Gardening responded with: "On Jun 16, 2017 7:53 AM, Direct Gardening responded with:
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Negative | ncbill (11 reviews) | On Jun 11, 2017, ncbill West Jefferson, NC wrote: Posted on June 5, 2017, updated June 11, 2017 On June 5th, 2017, ncbill added the following: I've received all of my order from Direct Gardening now, or at least things labeled with the names of what I ordered, attached to the objects. I did receive a shipping notice this time. The "notice of shipment" arrived in my email 2 hours after the actual DELIVERY took place. Everything delivered mostly loose in huge plastic bags. Almost nothing protected. I have read the condescending response from whomever Direct Gardening is paying to respond to these reviews. I am very well aware of "dormant state" and "bare root" and how to hydrate and nurture healthy plants that are in this state. No amount of hydrating and nurturing slimy, rotted roots and stems will result in anything other than hydrated and nurtured slimy rotted roots and stems. Blaming their victims is part of the Direct Gardening scam. I did receive some nice healthy bare roots, but they were tiny. A batch of bare-root hostas weighed less than 2 pounds. The same number of bare root hostas, similar cultivars and similar pricing, weighed 32 pounds. As an example. The trees/shrubs were packed using "enhanced frustration packaging"--they use strapping tape where better merchants use elastic bands or twist ties. None of the trees/shrubs had decent roots, and all were super-dry. It seems unlikely that any will live. The company representative has come on here to brag about their vast army of satisfied customers. I wonder how many of those "satisfied" customers shop with them again? Their products are low-priced. Lots of people probably order from them and don't complain, because the product wasn't costly and they decided it was a cheap lesson learned. I can't believe I was stupid enough to order from them again this year. On June 11th, 2017, ncbill added the following: Important to note, despite the claim made by the Direct Gardening rep here on this website, I have NOT been contacted by anyone from the company. On Jun 11, 2017, Direct Gardening responded with: "On May 31, 2017 8:34 AM, Direct Gardening responded with: We are sorry to hear of the problems with this customers order. Many of our items are shipped as starter or bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf. |
Negative | GARDENMAN1955 (1 review) | On Jun 8, 2017, GARDENMAN1955 Carterville, IL wrote: BAD NEWS!! Their CUSTOMER SERVICE is very poor and they substitute plants without emailing you first!! Like I said...They could have at least sent me an email before they shipped substitutions. I could have taken a credit and ordered something else. But I felt like "You got his money and that is that!!" BTW.....I have hundreds of Gardening friends on Facebook and other Social Medias. ALSO...the "FREE THINGS" I received were just bags of rotted mess. ALSO...to get any kind of refund or credit, they want you to send the SHIPPING LABELS off of the shipping box How many keep the boxes very long?? THEY ARE A SCAM!!! THANKS!! |
Positive | melodiecoz (2 reviews) | On May 31, 2017, melodiecoz Somerset, KY wrote: I read the host of negative reviews on this company before I chose to buy from them. My decision to shop Direct Gardening was based on a comment they added to a positive review, thanking the customer for the review, and adding that most of their customers have a good experience, but don't write a review. I felt like that could be valid. So I decided to purchase from them, and give them another positive review if everything went fine. My plants arrived, pretty much in the shape I expected them to be in, decent root ball, packaged in plastic shells. The plants took a bit to arrive, but I was expecting that too, and planned to be patient. I got some small free bulbs with the order which was nice. I have a problem getting bulbs to grow so if they don't, I won't know if the problem was me or the bulbs. All in all, I got what I expected to get. I had to message them a question at one point after I placed my order. They got back to me within a day. I would shop there again. On May 31, 2017, Direct Gardening responded with: "On Jun 6, 2017 2:46 PM, Direct Gardening responded with: Thank you for posting your positive review. We appreciate when our customers take the time to post the good experiences. Happy Gardening!" |
Negative | tombaak (25 reviews) | On May 19, 2017, tombaak High Desert, NV (Zone 5a) wrote: WARNING: If you close the account you paid with, |
Negative | TMichelle (7 reviews) | On May 11, 2017, TMichelle Platteville, WI wrote: Do not order trees from this company. Yes, they're cheap, but they don't grow. Every one of the trees I ordered from them failed to grow (and they shipped them early enough that by the time it was obvious the trees were dead, the 20 day warranty had expired) On May 11, 2017, Direct Gardening responded with: "On May 17, 2017 9:34 AM, Direct Gardening responded with:
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Negative | blondedonna12 (3 reviews) | On Apr 24, 2017, blondedonna12 Jacksonville, NC wrote: I placed an order on 3/7/17, and on 3/27/17, I contacted customer service via email regarding my order, to which they replied: "We have received your order, which has been scheduled for spring shipping. We are currently shipping to your area and are sending orders out as quickly as possible. We are still getting a lot of nursery stock in from the fields and are shipping as soon as the plants are prepared. Houseplants and tender perennials will generally begin shipping in April to decrease the risk of frost damage in shipping." On Apr 24, 2017, Direct Gardening responded with: "On May 17, 2017 9:40 AM, Direct Gardening responded with: We are sorry to hear of this customer’s experience as we do take pride in our customer care. As many know the weather this year has been very unpredictable. While it may be warm in your location we have to take into consideration the transit. We want to make sure the plants reach our customers in the best condition possible. |
Positive | mleonard (1 review) | On Apr 13, 2017, mleonard Independence, KS wrote: My first order with Direct Gardening and the plants arrived in great shape. The were packaged very well and I am pleased with them. On Apr 13, 2017, Direct Gardening responded with: "On Apr 24, 2017 12:20 PM, Direct Gardening responded with: I wanted to thank you for your kind posting on Garden Watchdog. Your experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year. I just wanted to thank you for taking the time to post your comments." |
Negative | oskarsa00 (1 review) | On Apr 12, 2017, oskarsa00 Albuquerque, NM wrote: on 3/20/2017 i placed an order with Direct Gardening. Mistake. 23 days later and no one knows anything about my order. EXCEPT my card has been charged~ I have called 309-662-7943. I called last week. Took 1 hour of busy signal BEFORE i got thru. 1 hour. Called few minutes ago. Same Drill. 1 hour of busy signal before i got thru. This employee said, order STILL being processed. W~H~A~T **** 23 days. Person told me i could wait another 2 weeks cause can take that long to pack & ship. Since has not shipped i am calling my credit card and cancelling this. I did find the facebook page about "do not buy from..." wish i had found before i ordered on 3/20/2017. Buyer Beware. any company in 2017 that will NOT answer email. Makes customer's wait hours on the phone. Can NOT give any concrete info about order But Bills you - in my book is a scam... On Apr 12, 2017, Direct Gardening responded with: "On Apr 24, 2017 12:18 PM, Direct Gardening responded with: A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem." |
Neutral | lolmewz (2 reviews) | On Nov 6, 2016, lolmewz Abingdon, VA (Zone 7a) wrote: Posted on May 26, 2012, updated November 6, 2016 On November 6th, 2016, lolmewz changed the rating from positive to neutral and added the following: Order number: DSWWWGWBJ Placed on 03/24/2016 Had 1 dead Blue Light Clematis, 2 dead English Lavender, 1 dead Fuchsia and they gave me 2 double pinks when i ordered the Double Fuchsia Collection. I have ordered from this place and their affiliates many times before. There are always a few dead things, but they do always replace them. I didn't get my items replaced this time because I lost my order slip when packing to move back to Virginia. I will continue to order from them because they do have a lot of very well priced items, such as their fern and daylily collections. I feel as though for a $200 order, it wasn't that bad and I saved enough not to really care about it. I was actually surprised some things did well considering the squirrels where I was living liked to dig up all of my bare root plants. |
Neutral | jackgalt (1 review) | On Sep 29, 2016, jackgalt Rockford, IL wrote: On August 31, 2016 I placed an order on line for $223.02 for 20 thornless bareroot roses (order #XRQBOXDIO ). Within a short time of just over a week, the red plastic bag of bare root roses arrived late in the afternoon. They were in various stages of condition, but mostly acceptable. Four of the 20 were black and clearly dead and covered with a white fungus, while another 4 had very little sign of the color of life, Nevertheless, I trimmed and soaked all 20 and planted them the following day. |
Negative | OldWrangler (9 reviews) | On Sep 26, 2016, OldWrangler Spring, TX wrote: Last week I received a package of plants I didn't even remember ordering. Upon examining the contents of the box I find nothing but dead and dying plant matter. The abominal condition of the plants was matched only by the sloppy way they were packed. There were 9 plants and there is only a hint of green in one that is fighting tenacisally to keep from dying. It doesn't look like it will make it. When I called customer service I spoke with a very rude lady who told me that they do not give refunds or replacents. unless the plants are returned. I already had the plants soaking to try to bring them back. She told me that the order was made in July and delivery 3 months later is not unusual. She said the plants were dormant, just sleeping until spring when they would be OK. Now I owned a large nursery for over 25 years and I know dormant from dead. These plants were not sleeping, they were gone, passed on, deceased, extinct, bought the farm, gone to meet their maker,....they were dead. I wish I had looked them up on here as they have so many complaints, it is unbelievable how a company can stay in business with this kind of reputation. I definitely don't want replacements and I am not sure the refund would contain phony money. Beware of this company, their plants are terrible. Fortunately there were only 9 plants and I only wasted $60 this ime. On Sep 26, 2016, Direct Gardening responded with: "On Sep 28, 2016 2:27 PM, Direct Gardening responded with: We are sorry to hear of this customer’s experience as we do take pride in our customer care. Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf. |
Negative | Shanni777 (2 reviews) | On Sep 2, 2016, Shanni777 East Hill-Meridian, WA wrote: I planted dormant starts as soon as they arrived this last spring and about 40% of them survived under no less than perfect conditions (Timing, rinsing, planting with good soil, correct exposure, watering, etc.). When I called the company, they told me that I needed to send them my packing slip... I told them that I didn't have it, but did they not have a record of what they sold me? I offered to take photos of them, nope! They said I could send them my credit card statement LOL I don't think so. I just wrote it off as a lesson well learned and then found Dave's Garden and the watchdog, LOVE IT! On Sep 2, 2016, Direct Gardening responded with: "On Sep 28, 2016 2:29 PM, Direct Gardening responded with: We are sorry to hear of this customers experience. We do have a refund and replacement guarantee available. We have contacted this customer via D-mail to see how we may be of assistance. |
Negative | WayNorth (1 review) | On Aug 17, 2016, WayNorth Rugby, ND wrote: I have been trying to get Direct Gardening to replace an order of mushrooms for several months now. The mushrooms never grew so I emailed them to find out where to send them back and what to include. I mailed them back "certified mail, signature required" with the original shipping label just like their replacement guarantee said to. They wrote me a letter saying they got the box of mushrooms, but no label (even though it's attached to the side of the box of mushrooms) and couldn't replace my order. I called customer service & was told that I would have to write another letter, which I did, but no one will respond at this point. I wish I'd read the reviews before I ordered from them. I actually had 3 items that didn't grow from my order, but only returned the mushrooms because I didn't have the shipping label for the other 2 and they told me not to bother when I emailed to inquire about replacements. I understood, but am extremely upset that they won't honor their own guarantee now that they have everything they asked for! On Aug 17, 2016, Direct Gardening responded with: "On Aug 22, 2016 2:21 PM, Direct Gardening responded with: We are sorry to hear of this customer’s experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them. |
Negative | surlymel (2 reviews) | On Aug 9, 2016, surlymel Marietta, GA wrote: I placed an order on June 4th of this year and have as yet to see anything shipped from them. I do not have any plants (dead or alive) nor correspondence from the company and there is no way to check an order's status on their website. When I log in my Direct Gardening account only lists what I have wasted money on which is not so useful in this case. This is frustrating because there has been enough time to actually grow the plants I had ordered from eyes or tissue culture. I will never order from them again and should have heeded the numerous warnings here. Lesson learned! On Aug 9, 2016, Direct Gardening responded with: "On Aug 10, 2016 11:33 AM, Direct Gardening responded with:
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Negative | TNRay (1 review) | On Aug 3, 2016, TNRay Knoxville, TN wrote: Posted on August 3, 2016, updated August 3, 2016 On August 3rd, 2016, TNRay added the following: In an email response, this is what Direct Gardening said about the two complaints that were previous to mine were "bizarre": " In example, the most recent review you have pasted us is making false and bizarre accusations about our company which a company executive has already responded to on the comment board." When this company sends dead plants, their brochure states the plants are dormant and instructs you to soak the bare roots and plant them. If you do this, you only have 14 days to get a refund. After 3 weeks, you realize that you were gullible. By then, it is too late to receive a refund and you must accept replacement plants or a credit certificate for a future order. If you take a chance and order from them, return the plants immediately (if they look dead) and request a refund. On August 3rd, 2016, TNRay added the following: I should have added my complaint is similar to the others that this company describes as "false and bizarre." On Aug 3, 2016, Direct Gardening responded with: "On Aug 4, 2016 11:09 AM, Direct Gardening responded with: Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of life |
Negative | Clevance (2 reviews) | On Jul 13, 2016, Clevance Franklin, GA wrote: Their customer service can be scandalously rude and they have a tendency to send dead plants and then treat you like dirt over the phone. On Jul 13, 2016, Direct Gardening responded with: "On Jul 19, 2016 11:55 AM, Direct Gardening responded with: We are sorry to hear of this customer’s experience as we do take pride in our customer care. A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem. |
Negative | Farm_Country (1 review) | On Jun 27, 2016, Farm_Country Steubenville, OH wrote: Direct Gardening.com is possibly the WORST business we have ever seen! Me and my husband had been trying for 3 years to get several Northern Red Oak seedlings for our yard but kept having problems each year with our local nurseries not having them, Lowe's website saying that they have them in our local store but then after driving to Lowe's they told us they don't have them and not sure why the website says they do have them, and also tried Arbor Day Foundation which had very reasonable prices but they send you bare-root seedlings that are barely 12" tall and we weren't able to get any of them last past 1 year even after consulting our local nurseries and them confirming that we were doing everything they would do to take proper care of them. On Jun 27, 2016, Direct Gardening responded with: "On Jul 13, 2016 10:21 AM, Direct Gardening responded with: We are sorry to hear this from a customer. Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf. |
Positive | Bohnzye (1 review) | On Jun 24, 2016, Bohnzye Lorain, OH (Zone 6a) wrote: Hello, I purchased my home 3 years ago and started with a blank canvas.Today my neighbors are awestruck by the 3 season display of color and foliage thanks to direct gardening.They're nursery stock is beyond compare and have had tremendous success with my purchases.I buy confidently every spring from Direct Gardening because I know they're plants and flowers are true performers.Thankyou Direct Gardening..sincerely |
Negative | rosarasa (1 review) | On Jun 24, 2016, rosarasa Pullman, WA wrote: Like many other members, we got fooled by the low prices and placed an order with this company in May 2014. The order was for six roses and two double clematis plants. After six weeks or so, we received the plants by USPS mail. It is difficult to describe the shocking condition of the plants. Having ordered many plants from Jackson and Perkins and other rose vendors, we are used to ordering bare root roses. The bare root roses from direct gardening had barely any roots which is an entirely new interpretation of the name. Whatever there was had fungus on it and the stems had dried out. In short, the plants looked unhealthy. Any case, we planted the roses and the clematis and waited and waited. No signs of life. As per their stated money back guarantee, wrote to them in May 2015 and requested replacement. They did honor the guarantee and sent us the roses and clematis plants in June 2016. On receipt, the roses looked somewhat better than the first time. Again tiny roots in the name of clematis plants. We planted the roses and clematis as per the instructions. This time two of the rose plants did give out some leaves they did not look healthy. No life on the other four roses and no response whatsoever from the clematis. We again waited. Fast forwarding to 2016, the two roses have died over the winter and nothing from the clematis. Trusting their money back guarantee, we wrote to them again in May 2016. No reply or no response of any kind and no plants. In summary, we have wasted much time and effort over the last two years and quite a bit of money with this company with nothing but frustration to show for. Please read these reviews before ordering any roses or clematis from this company. You have been warned. |
Positive | willworkfordirt (4 reviews) | On May 24, 2016, willworkfordirt wrote: Posted on May 24, 2016, updated May 24, 2016 On May 24th, 2016, willworkfordirt added the following: One more thing I like to add is that the plants sold by this company are always in stock as far as I can remember. I can't tell you the number of times I have been disappointed by other online vendors (I won't name them) when the plants I wanted were out of stock. To be assured that the plants you want is available for order is such a convenience. |
Negative | newsjunky (1 review) | On May 15, 2016, newsjunky Boise, ID wrote: First of all the pictures of these plants are misleading. In comparison to Michigan Bulb and Spring Hill nursery these plants and in particular the bulbs are much smaller. The company does not confirm your purchase with the requirements for replacing plants or getting a refund. You only have that information sent to you after you ask what happens when your credit card has been charged like lightning while they piddle around to get it sent. That information should have been made clear by a confirmation. They say the processing time for the plants is two weeks depending on weather and availability. Well the weather and availability was fine for the bulk of the order at Michigan Bulb and Spring Hill nursery. But for Direct Gardening and none of the plants were available for and entire month before I got them. One or two plants delayed is one thing but every plant took a month to get. Then they get here the plants are nearly dead. All of them! So while I baby these plants along of course they die. The prices are way too high for what you get. Then they want the original shipping label (I am presuming off the box which you must save for a year to see if the plants live which only took two days in my case). The shipping was paid by the customer to get the dead plants here then they want you to pay the shipping to send these dead plants and box back to them. They want to replace the flowers but why would I want a replacement that takes a month and then go through the same tender loving care to nurse these dead things until they die too. Even if they sent healthy plants it would take the summer to get them to take root. Then for a refund they only give you 14 days, again no problem charging the credit card and dinking around for a month to get them here and how do you know what these dinky bulbs will look like in 14 days. Then they don't respond until I reject the charge on my credit card. I do not think this is an honorable company and I will continue to complain and file reports with the attorney general's office to get them to change these ridiculous policies. On May 15, 2016, Direct Gardening responded with: "On May 18, 2016 12:42 PM, Direct Gardening responded with: We are sorry to hear this customer is having such difficulty. Our replacement guarantee is clearly posted on our site as well as on the order confirmation emailed to the customer. A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem. |
Positive | Dellia (1 review) | On May 13, 2016, Dellia Ona, WV wrote: I ordered 2 weeping tree roses and when they didn't come after two weeks I started worrying and then read all the bad reviews. I was worried that I wouldn't receive them before Mothers Day because they were a present from my husband. The reviews said I would receive dead sticks and it would be a month or more before I got them. But...... I was thrilled to see the package on the porch the day before Mother's Day. I soaked them overnight and I planted them in big pots the next morning. That afternoon I started seeing leaf buds emerging. I was so happy. But apparently my dog loved them too because the day after I planted them my Husky tore one out of the pot and chewed it up. I was so mad. My husband told me to order a replacement So...... Now I'm patiently waiting for it. Good things come to those who wait. I will definitely do business with Direct Gardening in the future |
Positive | DrTrish (2 reviews) | On May 9, 2016, DrTrish Denver, IN wrote: I received both my orders this past Friday and was very pleased with both the quality of the plants and the way they were packaged for shipping. I have ordered from several online garden companies in the past 10 years and Direct Gardening had the most protective packaging for potted plants. About a month ago I sent an inquiry to customer service and received a prompt, friendly response. I will definitely use Direct Gardening in the future. |
Negative | REWnNC (1 review) | On Apr 6, 2016, REWnNC Charlotte, NC (Zone 8a) wrote: My response to their email. "Unfortunately, your warranty is no longer valid, therefore there is nothing we can do at this point. We are sorry for the inconvenience." |
Positive | jagrogan (8 reviews) | On Mar 25, 2016, jagrogan Somerset, KY (Zone 6b) wrote: I like, like, like this company. |
Negative | MGiacomet (1 review) | On Mar 16, 2016, MGiacomet Richland, MI wrote: Posted on June 18, 2015, updated March 16, 2016 On March 16th, 2016, MGiacomet added the following: After being told last year that I was going to receive replacements in Fall, they later told me it would be this Spring. I received 45 replacements of the 60 replacements due. Seven of the replacement plans were AGAIN smaller than what they sold me (8-12 inch vs the 15-20 inch promised) Contacted them again to send the other 15 and they claim "their records only show 45"... Here they are again with the same rigmarole about sending the original shipping labels (that I sent last year!) by mail. DON'T BUY FROM THIS COMPANY! |
Positive | rschappa (1 review) | On Mar 8, 2016, rschappa Birmingham, AL wrote: After reading negative and positive reviews about Direct Gardening online, I was talking with my mom about what they offered online and she ended up ordering two crimson maples from them last year. She said they arrived healthy and her experience with Customer Service was exceptional. With that said, I talked with my husband and placed a small order to see what we would be surprised with in the mail bag...the big plastic bag was filled with the plastic bags of plants we ordered...they arrived on a rainy day and so I proceeded to plant them in the spots recommended. I am not a patient person and planting helps me with that. I remembered that my mom sent us a bare root rose as a housewarming gift 13 years ago. It arrived looking like a dead stick. We planted it and 13 years later and two moves, it's still growing healthy and strong! Direct Gardening sells an amazing variety of plants I can not find locally and seriously not at these prices. I am watering and watching as my dormant "sticks" are now budding leaves...I encourage my children to help me nurture them to life so they can see how baby plants grow up to be the mature trees and rose bushes that bring us joy daily all around us. I will continue to purchase my plants through Direct Gardening...and I thank them for what they do! Happy Spring planting gardeners! |
Positive | lily22 (1 review) | On Feb 23, 2016, lily22 Ashland, MA wrote: Posted on June 19, 2014, updated February 23, 2016 On June 15th, 2011, lily22 added the following: I've receive the order, i placed on may 31th, on monday june 13. That was really fast. Everything was in order except a few damages due to the transportation. I soaked all of the plants i've received and planted some of them today. They replace one of my roses by another one but with no id... so i wrote to the nice lady at the customer service who answered me a few hours later and giving the info i needed. So on the customer service I only have positive to say since she was really nice and fast to answer me and gave me reassurance on the plants guaranties if some of them dies. Some of the plants are dormant but i'm giving them a big 6 weeks before thinking they are dead, because most of them have nice roots and looks green . If you want to save money and don't mind having small plant that might need a year or two to grow you should order from Direct Gardening. If you prefer to have big plants well you should shop at your local nursery and pay the full price. I will order again from them when i'm gonna need more plants. On April 9th, 2012, lily22 added the following: A month ago I've send them a letter with my proof of purchase from last year to get a replacement for a few of the shrubs and plants that sadly never grew. They were really quick at sending the replacements and the plants they sent are really nice with good roots. The ones that did good last year seems to have a nice spring and are growing really well. I will order again since I'm a patient person and I do like to watch my small plants grow and that I have what I'm paying for. Except for the e-mail exchange from last year with the customer services I didn't have any other contacts with them, so as far as I know they are quick to answer and courteous. I had an overall good experience. On June 19th, 2014, lily22 added the following: I did a new order this year, now that we have bought our first home it was worth buying more plants. I ordered for about 200$ of plants (shrubs, bulbs and pot plants). I received everything about 5 weeks after I ordered online. Which is a reasonable delay in spring. I planted everything less than 24hours after reception. I had a few pleasant surprises: perennial grab bag at 4.99 were really nice 2 peonies, 3 rock covers, and a few other plants I think a total of 5 per bags and they all are growing. The potted plants are all growing except for 2 of them if my count is good but I'm waiting, you never know when they wake up or if the ones that grow after dormancy are gonna make past that first leaf bloom. ( in the past I had only a minority of plants that crashed, so I know that most of them will thrive) but most of them are actually growing quite well and I can't wait to see them flowering. On the 9 roses I ordered 8 are already full of leaves and the last one is finally showing a tiny sign of leaves.. so again I will wait and see what's happening with it in the next weeks. I'm not sure the 4 ferns in the fern grab bag are gonna grow but those can take a while to wake up. The shrubs were a nice size.. sadly I think most of them won't do anything which is sad, some of them were supposed to be eye catcher in my landscape. I'm still caring for them and waiting because again with dormant plants in can take a long time before they wake up. I am very happy with the size of the plants, seriously I didn't expect full grown ones for the price and I enjoy watching them grow. I know that if any of the plants in my order are in fact dead, Direct Gardening will replace them with better ones as long as I follow the replacement procedure in less then a year after my purchase, they did it before, and were really quick and nice about it. If you are looking for a bargain and are not afraid of plants that might look dead but are really just dormant try Direct Gardening. On February 23rd, 2016, lily22 added the following: I'm ready to order again this spring.... From the 2014 order some of the plants never grew so In spring 2015 I sent the bags with the tags, with a letter asking for a replacement. I got all the plants about 6 after and oh surprise the bonfire peach was 2 feet with leaves buds all over as pretty as a 80$ one I saw at the nursery and it did thrive last summer, all the other plants they sent to replace grew wonderfully even the ferns. They even sent one last replacement in the fall that I forgot about I was really happy. So yes it took some replacements, but I'm not in a hurry, they don't ask questions and send better specimens the second time around. I will order more perrenials this year and if I need to use the warranty I know from experience they will honor it. |
Negative | HM2015 (8 reviews) | On Feb 20, 2016, HM2015 Bristow, VA wrote: Posted on February 21, 2016, updated February 21, 2016 On May 28th, 2015, HM2015 added the following: Well, I received the remaining orders, and unfortunately, several of the bushes were already dead or dying. And, not one single rose bush out of 8-10 I ordered has put on a single leaf. I sent in my request for replacements just today. I shall see how it goes. But, it is truly sad that the majority of items I ordered have never formed or broken dormancy. On June 10th, 2015, HM2015 added the following: I sent in a replacement request, as per their instructions in late May. The letter was USPS priority, and I know they received the request end of May. Yet, I have heard nothing about a replacement on any of the items. I lifted out the roses, Rose of Sharon, pawpaw, raspberries, blackberries, etc. after two months in the ground, one would have expected some root growth. Nothing! On June 10th, 2015, HM2015 added the following: I sent in a replacement request, as per their instructions in late May. The letter was USPS priority, and I know they received the request end of May. Yet, I have heard nothing about a replacement on any of the items. I lifted out the roses, Rose of Sharon, pawpaw, raspberries, blackberries, etc. after two months in the ground, one would have expected some root growth. Nothing! On August 17th, 2015, HM2015 added the following: On July 15-16, I was sent back ALL the documents I sent to Direct Gardening showing them all the plants that died. I listed out all the plants that I purchased, and then listed all the plants that died, along with THRIR emails to me and a copy of the charge on my statement. They sent everything back yo me and asked that I send back A LIDT OF ALL PLANTS WHICH DIED AND THEIR CORRESPONDENCE with me. I sincerely believe that they just play thi stupid game and don't even read anything send to them.,of course, it is impossible to get them by phone. I will try once more. I hate to be out $175+. On February 20th, 2016, HM2015 added the following: Hello. On September 4th, a company representative has posted that they got in touch with me. Unfortunately, no such contact was made. Outside of the company returning ALL my documents back, including the detailed list of items ordered, items which did not grow identified, charges reflected on my bank card and copies of my bank statement, ALL EMAIL CORRESPONDENCE as requested, and asking AGAIN, to detail out which items were not viable, no contact was made. I had spent a significant amount of time typing up the list of items ordered, highlighting which items did not grow, making copies of my bank statement, and sending the documents registered mail, as requested. I am sincerely disappointed that the company representatives would not provide a true statement of their activities. I have not been on this board in several months. In fact, I had forgotten my password. I would not have added anything else, except when I noticed the comment from the company staying they have gotten in touch with me. As they have not, (Ihave checked all my emails) I felt it was important to update my comments. Thank you PS-if Direct Gardening staff sincerely wish to get in touch, my email is Hatice.murphy@comcast.net. It is the simplest way to get in touch with me. I am a business consultant and believe customer service is of paramount importance. Thus, I can't ignore poor service or false statements. On February 20th, 2016, HM2015 added the following: A further note: Customer service representative state that they ship their products bare root, and if someone is unfamiliar with it, the gardener may think the plants are dead. It is obvious this representative DID not read my emails, or letters sent to them, nor my posts here. I have stated over and over again, that the items were received in poor shape and I DID soak the plants for several hours. After two months in the ground, babying these items, the plants still did not grow! When I pulled out the items, there were no viable roots. At this time, I would just like a return of my money, but no such luck. On February 20th, 2016, HM2015 added the following: A further note: Customer service representative state that they ship their products bare root, and if someone is unfamiliar with it, the gardener may think the plants are dead. It is obvious this representative DID not read my emails, or letters sent to them, nor my posts here. I have stated over and over again, that the items were received in poor shape and I DID soak the plants for several hours. After two months in the ground, babying these items, the plants still did not grow! When I pulled out the items, there were no viable roots. At this time, I would just like a return of my money, but no such luck. On Feb 20, 2016, Direct Gardening responded with: "On Sep 4, 2015 1:59 PM, Direct Gardening responded with: We are sorry to hear of the problems with this customer. Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6-8 weeks of warm weather, the plants should break dormancy and show signs of leaf. |
Negative | jessiejoe (1 review) | On Feb 19, 2016, jessiejoe Bronson, TX wrote: I live in East Texas (border of zone 8 and 9). I placed an order on 15 Jan 2016 that included trees and bulbs. My credit card was charged on 20 Jan for the total amount ($156.43) . I email the company after 3 weeks to check on the status and received an email that shipping was staggered by the where one lived (warmer areas first). I called again today and was told that shipping would be starting. I spoke to the call center and was told there was no way to check on my specific order. Shipping dept does not have a phone. Since they could not give me a clue when they would ship, I cancelled my order. It seems strange to me that they immediately process a credit card but wait until Illinois warms up to ship. They have my money, but can not provide even a simple shipping date. I am very disappointed and will never deal with them again. |
Positive | CUJO_13 (2 reviews) | On Nov 14, 2015, CUJO_13 Springfield, SC wrote: I have been ordering for a couple years now always have good things to say they are nice people willing to help great prices and they stand behind their return policy being a disabled Vet this is very important to me |
Negative | makemehappy (1 review) | On Jul 31, 2015, makemehappy Perrysville, OH wrote: I ordered some lavender and all of it died from "direct gardening". I called them and they sent me a voucher so I ordered more items and had to send a check for the remaining on the order, in which I did. A month went by so I called the company they said they had not received it yet to call back in a week. Two days later I get a letter stating I needed to send a check for the remaining balance I opened my letter I had sent to them that they had sent back and the check was still in the envelope. I called them and the person said well she didn't know what happened. I told her forget it too late in the season to plant now and I would not be doing anymore business with them. What a joke that company is. Don't order from them go to a green house in your area. |
Negative | KatyMac (4 reviews) | On Jul 29, 2015, KatyMac So. Puget Sound, WA (Zone 8b) wrote: One of the few times I ordered from a company without checking Dave's and it was disastrous. $54 out the window. I received their email acknowledgement April 10th and the plants on June 8th in the middle of a national heat wave. All cooked! Some were obviously nearly dead when they shipped. I mean so dry they crackled! Never again. |
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