Comments regarding Direct Gardening
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Rating | Author | Content |
Negative | DaveE1948 (1 review) | On Jun 13, 2021, DaveE1948 Westford, MA wrote: The absolute worst experience I've ever had with a mail order nursery. Dry and dead plants basically just thrown into a plastic mailing bag. They sent an extra plant I did not order, and of course charged me for it. |
Neutral | mwilliams54 (6 reviews) | On May 15, 2021, mwilliams54 Lancing, TN wrote: Posted on April 28, 2021, updated May 15, 2021 On April 19th, 2021, mwilliams54 changed the rating from neutral to negative and added the following: Only have received a reply email that apologized for delay on April 13th. No details on when rest of order is going ship. Getting repeated emails to try to get me to send more orders to them though. On April 28th, 2021, mwilliams54 changed the rating from negative to neutral and added the following: So got notice that bag #1 shipped a week ago. Originally supposed to arrive Saturday. Did not. Arrived today. FedEx's fault as no reason for it to take 7 days to ship from Illinois to Tennessee. The fruit trees look okay. The willows are super small, about 6 inches tall and the thickness of a knitting needle. The bare roots had no packing material. One blueberry lost a large branch by being broken. Will see what survives but am hopeful. Still waiting on bag #3, seeds. So much for shipping seeds in February. On May 15th, 2021, mwilliams54 added the following: Got notice that seeds shipped about 10 days ago. They finally arrived yesterday. Seeds are from Burgess company. The seeds were ironically last thing to arrive, were supposed to be shipped in February. We are a full 2 weeks past last frost so no early starts indoors. So I did recieve everything I ordered but it was a ordeal. A few trees look to be dead but majority have survived. I do have shipping labels if I want to try again next year I guess.The freebies were substituted for others but I didn't care about that. If there was something I had to have and they were only ones that had it, I would probably order from them again....knowing it will take months to complete/get order. Also being informed by experience that any plants will need soaked overnight and babies for a week or two minimum. |
Negative | dedres (1 review) | On Apr 26, 2021, dedres Placerville, CA wrote: These guys simply take your money for nothing. They take orders all right but don't ship for months! Last year I waited for nearly 2 months to get the plants I ordered and eventually they arrive completely dry and dead. When I called them they promised to replace them if they don't survive. OK, I planted them. That was a mistake. I should instantly ship them back for the refund. But you don't really see many hypers like that in the States. So. Of course all the dry stuff remained dead. Not a single seed sprouted! This year, early, in the Feb I called them but this time they requested me to send them a paper mail with the replacement request. |
Negative | EastOhio (2 reviews) | On Apr 2, 2021, EastOhio Newcomerstown, OH wrote: It’s a scam! |
Negative | LarryLeeee (1 review) | On Mar 22, 2021, LarryLeeee Antioch, CA wrote: They seem to have plants no one else offers. Shopping and buying is easy enough. They suck in providing any information beyond taking your money over the internet. They never provide shipping or tracking information. Can't plan your garden's plantings when you don't know when the plant's going to be shipped. Best to try sellers with etsy.com who provide follow-up customer service. |
Negative | crowre (1 review) | On Oct 22, 2020, crowre Irmo, SC wrote: This company SUX!! There is nothing else to say. Their customer service is crappy and their plants arrive dead. Run away fast!! |
Negative | egondu (1 review) | On Oct 14, 2020, egondu Evans, GA wrote: I called this company twice on different days, and the attitude of both 'customer service' reps was pretty much the same! When I asked a ballpark time when product could be shipped, after the two week processing and billing window, both reps were as vague as possible, they would definitely bill me within two weeks (why should that take so long, I don't know), but shipping time was like being on a rollercoaster, neither one wanted to give any sort of a window! Good thing I found this website, and all the negatives about direct gardening, thank you Dave's Garden! |
Negative | omg_wth (1 review) | On Oct 5, 2020, omg_wth Creedmoor, NC wrote: If you have already fallen for this scam, I'd suggest taking another step: |
Negative | Zoltan_NJ (1 review) | On Sep 30, 2020, Zoltan_NJ wrote: Be as concise and complete as possible: |
Negative | myshadowlady (1 review) | On Sep 27, 2020, myshadowlady Cleveland, OH wrote: My first order was placed in June of this year. I ordered 2 mock oranges, 3 torch lilies and 3 butterfly bushes.. I didn't receive my order until more than 6 weeks later and then I only received a partial order. The packing slip stated it was a partial order because they did not ship the Butterfly Bushes (but did say why) and replaced the Mock Oranges I purchased with 2 Hydrangeas. I still have not received the Butterfly Bushes. There has been absolutely NO communication from Direct Gardening explaining the changes or why I did not get the Butterfly Bushes. No emails..no calls, no order status updates...Nothing. . So I sent them and email and I called them. |
Negative | FrankShelly (1 review) | On Aug 25, 2020, FrankShelly Chesapeake, VA wrote: Not worth any savings. This company cannot provide service like other online nurseries can. As many other customers have experienced, the order process time is too long by today’s standards. They will ship plants regardless of heat index, therefore their plants arrive damaged and lack value. My 2020 season experience with them was an early May order, canceled due to payment issue, re-order received no special consideration, waited through another long proceeding interval, arrived late July pretty much dead (all branches were lost) but revivable, now with the first flower the plant has the wrong color blooms. With the reports of poor customer service my hopes of compensation are low |
Negative | monarchlady8 (1 review) | On Aug 16, 2020, monarchlady8 Uniontown, OH wrote: Wished I would have reviewed this company before buying from them. Hope I can stop someone else for purchasing from them. I paid $29 for 2 clematis. I received them and all they were two 1/4" sticks with very little root on them. Since they were so small I decided to plant them inside because I felt they were too small to make it outside. I felt this was the best way to get them a good start. I wrote to the company to tell them how disappointed I was in these plants for the money. Never heard anything for them. 4 months later and they are still 1/4" tall sticks with no green at all on them. |
Negative | Strever (10 reviews) | On Aug 12, 2020, Strever Hiouchi, CA (Zone 8b) wrote: Posted on July 29, 2020, updated August 12, 2020 On August 12th, 2020, Strever added the following: they notified me plants were being replaced the day after i posted the negative here and 2 weeks later the replacement showed up as dead as the first shipment they do not grow their own plants or they would know how to ship - |
Negative | Gigi1122 (1 review) | On Aug 4, 2020, Gigi1122 Port Washington, NY wrote: Such disappointing service and overall experience!!! I placed an order in late March for some climbing roses. They didn't arrive to me until the end of June and this after multiple emails inquiring as to my order! On top of the very long delay, they didn't send me the roses I wanted and decided to send a random replacement that wasn't even a climbing rose. They also accidentally sent me 2 orders of raspberry bushes and REFUSED to refund me the double charge unless I personally paid for return shipping to have one sent back to them. Typically when a company makes a mistake, they eat the cost of at least the shipping (let alone the fact that I have to inconvenience myself by going to the post office during coronavirus). Their customer support is useless! They won't answer their phones and each email takes multiple days to respond to. I asked to speak to the manager and they gave me an address to send a letter to them there. Are you kidding me?!? I understand a lot of companies have suffered during the pandemic, but I have used growjoy, michigan bulb and eden brothers during this time and have had WONDERFUL experiences with all of them. The shipping was very quick and their customer service was great. I am so disappointed I wasted my time and money dealing with direct gardening! If you're looking for plants, try one of the other sites I recommended. Even if it costs slightly more, I strongly believe it is worth dealing with someone that cares how their customers feel about them. |
Negative | Cribbydoodad (1 review) | On Aug 2, 2020, Cribbydoodad Pittsburgh, PA wrote: As if you need more warning, avoid this website. |
Negative | ksgardengirl2 (1 review) | On Jul 26, 2020, ksgardengirl2 Manhattan, KS wrote: I knew better than to order from this company but they had a plant I wanted so I made the mistake of ordering. |
Negative | Magnoliatn04 (1 review) | On Jul 24, 2020, Magnoliatn04 Cleveland, TN wrote: Posted on July 23, 2020, updated July 24, 2020 On July 24th, 2020, Magnoliatn04 added the following: 7/24/31 Direct Gardening is saying they did not receive my return package. I am not able to file a claim as FedEx SmartPost says the sender has to file the claim. I have emailed them, asking they file a claim. I will be surprised if they do! A class action lawsuit needs to be filed again them. They are just cheating people left and right!! |
Negative | Jynuine (1 review) | On Jul 23, 2020, Jynuine Portland, OR wrote: I ordered 30 Mock Orange plants in April for $46.49. |
Negative | annewohl (1 review) | On Jul 18, 2020, annewohl Swarthmore, PA wrote: This is the worse company I have ever worked with. I placed an order which arrived 3 months after I ordered. I tried to cancel and was told it might have already shipped. A month after I asked for cancellation an email with shipment came. The plants arrived and I returned them the next day. It has been 2 months and I'm still waiting for my refund. I also had a hard time getting customer service on the phone- kept getting a busy symbol. And, the shipping is not refunded as " they did their job." |
Positive | shellbear73 (1 review) | On Jul 14, 2020, shellbear73 Greenup, IL wrote: Hello all! I have ordered 5 different times through direct gardening. Only had a couple plants not survive this last winter. I returned label and received new vital replacement plants in 6 weeks. It took longer than I’d like but I cannot blame them for this COVID delaying shipments. |
Negative | Peace_garden2 (1 review) | On Jul 11, 2020, Peace_garden2 Rapid City, SD wrote: Tried unsuccessfully for two months to get directgardening.com to return my money for an order of trees received dead on arrival. Run around like everyone else from auto-generated emails from customercare@directgardening.com |
Negative | Meema56 (1 review) | On Jul 6, 2020, Meema56 Chesaning, MI wrote: I placed an order in early May. I requested information on my order several times, knowing that the pandemic was slowing everything down, but the company could not reply to any of my requests. On June 25 I advised I was canceling my order but was told it was already at the delivery department and my order probably could not be canceled. The order was received July 5, which seems have allowed enough time to cancel the order. |
Negative | dkistner1111 (2 reviews) | On Jul 4, 2020, dkistner1111 Athens, GA wrote: I am so angry at this HORRIBLE company! On March 3 of 2020, I was looking for an almond tree, and this company was the only one I could find that wasn't out of them. I got sucked into their freebies racket and ordered $56.40 worth of plants. My order arrived very late, which I forgave because the pandemic had shut things down and I knew companies everywhere were struggling. |
Negative | Minja (1 review) | On Jun 29, 2020, Minja Lees Summit, MO wrote: My plants took 10 days to arrive. They were all dead. When I contacted the company, they wanted me to mail them the original shipping label in order to receive credit. Customer service took days to respond. Do not order from this company! |
Negative | dubrovich (1 review) | On Jun 27, 2020, dubrovich Parker, CO wrote: We ordered over $70.00 worth of flowers from Direct Gardening on April 3. After not hearing anything by the end of May, I began calling. Their customer service line is always busy--or not working. By June 3 they had charged our credit card, but still no email from them regarding shipment. I have emailed them twice for a refund and they lied telling me they couldn't refund because the order was in shipping. That was on June 10. It is now June 27 and still no flowers. We received an email yesterday with a FedEx tracking number. The delivery is scheduled for June 30. And when those dead flowers arrive, I will have to pay a shipping charge to send them back in order to get a refund. I'm sure if I do that, they will think of another way to keep my money. DO NOT USE THIS COMPANY! THEY SHOULD BE OUT OF BUSINESS!! |
Negative | ijustwantplants (1 review) | On Jun 24, 2020, ijustwantplants Bennington, VT wrote: My order took six weeks (ordered mid-April, arrived end of May). I planted per the instructions immediately upon arrival, but the entire order appears to be a loss. Some highlights: |
Negative | vittom (1 review) | On Jun 23, 2020, vittom Bergenfield, NJ wrote: Gentlemen, I think we were simply deceived. I fully support the "redbud1974" to start initiating a class action. I placed an order on DirectGardening.com on May 7, I waited in good faith for almost 7 weeks, yesterday I called them and asked to cancel my order, they told me that they were sorry, but if my order is in the shipping department, they will not be able to cancel my order until the order is shipped, today I receive email that stating my order in shipping department, I called again and they said, that they don't know when it will be shipped, they simply do not want to return our money. |
Negative | ncountry (1 review) | On Jun 23, 2020, ncountry Rouses Point, NY wrote: I placed an order for vegetable seed April 20, 2020. I have sent the company multiple emails but still have not received my order as of June 23, 2020. Direct Gardening's customer service is horrible. |
Negative | revrick3 (1 review) | On Jun 20, 2020, revrick3 Leesville, SC wrote: I orderd from them in April 2020. I recieved my order today June 20. I was unable to get anyone on phone during process to check on my order. the website does not allow anything except email. So I didnt get much info. |
Negative | redbud1974 (1 review) | On Jun 17, 2020, redbud1974 Woodlawn, VA wrote: We ordered on April 23rd - received orders June 16 & 17 (almost $400.00 total) - Upon tiny test scrape of trees to see if alive, several were either brown during test scrape or unable to scrape at all because so dead. Only a few were green upon test scrape but roots appeared dried out. After seeing so many negative reviews and how we got royally ripped off, I am considering initiating a class action. It is not right that Direct Gardening get away with taking so many people's money and not providing quality product. I have ordered from over a dozen mail order plant companies and never had this kind of problem. |
Negative | MargaretF (1 review) | On Jun 16, 2020, MargaretF Hamilton, TX wrote: I mistakenly thought this company was reputable & concerned about customer service. I placed an order with DirectGardening.com prior to them posting a statement concerning their delays in processing & shipping due to Covid-19. On their own page they stated after I placed my order there would be a 3-4 week delay in processing. They also stated contacting them would slow down processing & order cancellation was impossible. |
Negative | GaryC3706 (1 review) | On Jun 14, 2020, GaryC3706 Manhattan, KS wrote: I ordered several items including 200 Periwinkle on April 22, 2020. After four weeks of no contact, I emailed them and got nothing but an automated email response. Giving them the benefit of the doubt (i.e. Covid-19 issues) I remained patient. |
Negative | EricEllenburg (1 review) | On Jun 11, 2020, EricEllenburg Raleigh, NC wrote: I realize COVID-19 is going on. I have been very patient. My order was placed on 4/24/2020. It is now 6/11/2020. They do not answer their phone and there has been no acknowledgment from them whatsoever. |
Negative | RGW1963 (1 review) | On Jun 6, 2020, RGW1963 Evansville, IN wrote: I ordered from Direct Gardening on April 18, understanding full well that the process could take some time. Given that I'm high risk, I didn't want to venture out to local garden centers. That same day I ordered from Jackson&Perkins, Proven Winners and Breck's. The other three orders arrived in a reasonable time and were all correct. The Direct Gardening finally arrived today after I sent them an email, yet it didn't include the two Knock Out roses I ordered and two of the free items were not what they said they would be (of course, for free that's OK). Given that I got 90 percent of my order (which was packed horribly), I'm not going to deal with them to try and get a refund for the roses. I will consider that the tuition for the lesson that I will never order from them again. I will go to a local center when they have shopping hours for high risk people and get my roses. I hate leaving negative reviews, but I sure wish I had read the ones out there. I have yet to find a site where the positive reviews outweigh the negative for Direct Gardening. Of course you can't please everyone, but this company seemingly cannot please very many. |
Negative | tlanier (1 review) | On Jun 6, 2020, tlanier wrote: My first experience with DG was pleasant. I placed my second order on April 26 and, to date, have not received the plants. They took my payment on May 26 and here it is June 6, and nothing. I have emailed and received no response. Tried to call and the line just rings busy. Monday I will be disputing the charge. All I wanted was communication, but apparently that is not part of their customer service. |
Negative | Skygirl1 (1 review) | On Jun 5, 2020, Skygirl1 Pittsburgh, PA wrote: I placed an order with direct gardening 0n 4/25 I understand that with Covid-19 there would be a delay, but I am still waiting, I tried calling to no avail it just rings busy , I have tried for 2 days, So I emailed and received 2 replies 1 saying my cc was declined which I have an approval code, the other one 20 mins later saying my order was being processed and should be shipping this week, So many things wrong with this, and now I cant cancel the order because its to late, all I want is my flowers, I will be looking for a new place to order my flowers, |
Negative | skay55 (1 review) | On May 22, 2020, skay55 Randallstown, MD wrote: My experience with Direct Gardening is identical to lingdg's experience. I placed my order for 2 rose bushes on 5/3/2020. I printed out the order, which is a good thing because I never even received a confirmation email from them that they'd received my order. After placing the order I then saw on their website that it could take up to 6 weeks to receive my items. They also stated on their website that due to overwhelming demand it would be difficult to cancel orders. I tried calling them for days to attempt to cancel the order despite their disclaimer but they never answer the phone. I then decided to contact them using their on site contact form. After a few days I received an email from customer service stating that they'd forwarded my cancellation request to the shipping department, but that they couldn't assure a cancellation/refund. I've yet to hear back from their shipping department regarding my cancellation/refund request. I understand things are crazy now everywhere because of Covid-19, but this is ridiculous and unacceptable. I would never purchase anything again from Direct Gardening and would strongly advise anyone considering purchasing from them to read these negative reviews and take them to heart. |
Negative | lingdg (1 review) | On May 14, 2020, lingdg Alexandria, VA wrote: I ordered flowers from their website that were shown as available. They said they would provide a shipping date within 2-3 weeks. That is ridiculous, but I waited 3 weeks and they could not even tell me when they would provide a ship date. When I asked to cancel my order and obtain a refund they told me they couldn't guarantee that they could cancel the order as it was already in shipping. What? Guess I will deal with my credit card company. We are trying to support businesses that are continuing to operate during the COVID silliness, but we can't support poor businesses. I won't waste my time or money with them anymore and will stick to those that provide customer service and can ship in a reasonable timeframe. I placed a similar order of 75 plants with a MD shop and they shipped in a week. |
Negative | gardenbry (1 review) | On May 4, 2020, gardenbry New York City, NY wrote: On March 29 I ordered two golden shower roses from DG. |