Comments regarding Direct Gardening
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Positive | nvukasin (1 review) | On Feb 20, 2020, nvukasin Kalamazoo, MI wrote: I really don't understand why Direct Gardening is getting so many negative reviews. I've been ordering plants and seeds from them on a regular basis since 2011 and my overall success rate is about 90% - approximately the same as for other companies I am ordering from. Of course, I did have bad luck with some items, but they did not hesitate to replace them (within a year, upon sending in the original shipping label, all of which is clearly stated on their Website). I only needed to contact customer service a couple of times, but I always got a prompt response, form a person who seemed knowledgeable and caring. They do send plants in a plastic bag, but these plants do not really need more (I wish, actually, they would use recyclable paper bags, to minimize impact on environment). Thanks to Direct Gardening, I have now a beautiful and productive garden with way less investments than if I bought grown plants from a nursery. Looking at my big trees and shrubs, that once arrived as 'dead sticks', makes me proud and gives me a great feeling of accomplishment... Maybe I've been just lucky, or have an extremely green thumb, but I will stay with Direct Gardening and I am looking forward to my new order arriving at the appropriate time for planting (the seeds have already arrived!). |
Negative | chrisnet (1 review) | On Oct 5, 2019, chrisnet Sparta, NC wrote: Thank you "Dave's Garden" for a wonderful website. |
Negative | GStephens (1 review) | On Sep 17, 2019, GStephens Ogden, UT wrote: Frustration is the word that best describes my experience. |
Negative | greenthumb909 (1 review) | On Aug 29, 2019, greenthumb909 Commack, NY wrote: I wish I would have seen these comments before my purchase. I ordered 2 Eastern redbuds. I got 2 "dormant" sticks. I did everything to revive it. By the time I realized it was no good, they said no refund! But they would send a replacement in a few months. 6 months later I got 2 more dead sticks. I requested another replacement and a while later got my third set of dead sticks. When I asked for a replacement they said sorry 1 year warranty is up! Now I have kept a Ghost pepper plant alive for 3 years! this should have been simple. |
Positive | windwoman (1 review) | On Aug 29, 2019, windwoman Lanesville, IN wrote: I ordered 3 Liberty hostas, but received Patriots instead. They replaced with the correct ones, and the plants were absolutely beautiful: big, leafed out, packaged in hard plastic containers. VERY happy. The only negative is the incredibly long period of time it takes to actually receive the order. |
Negative | PaseoPena (1 review) | On Aug 15, 2019, PaseoPena Minneapolis, MN wrote: I ordered a pack of 20 hybrid poplars. They shipped them "dormant", which means you get sticks. 16 of the the 20 did NOT sprout. Then they gave me an endless run around about their warranty. It's now been 3 months since I originally ordered them and I still don't have replacement "sticks". DO NOT BUY! I couldn't find anyone else on the internet selling hybrid poplars. The ones that did grow, spouted about a foot so far. Can't wait to see it get to 6 feet before frost. |
Negative | kcross57 (1 review) | On Aug 7, 2019, kcross57 Wichita, KS (Zone 6b) wrote: Should have read these reviews about Direct Gardening and then I would not have thrown away my money. Was looking for a specific rose bush and Direct Gardening was the only one who had it at the time. Purchased it, prepared pot with gardening soil and rose feed then planted according to instructions. After a month no sign of life and it clearly being a dead stick, I contacted them about sending me a replacement plant. Now the fun really began with them wanting the shipping label which I did not have but sent their shipping statement and FedEx shipping statement. Then they wanted my billing address. What!? It was on the shipping labels but sent it anyway. Next, they could find no record of my original request for a replacement of a dead rose. Sent them a copy of my request and finally, they wanted either a bank statement or credit card statement showing I had paid them for the plant. I sent them their own receipt they sent to me when I purchased the plant but that was not good enough and I am not going to go through any more trouble for this rip off company. Lesson learned. |
Negative | coolgardening (1 review) | On Jul 3, 2019, coolgardening Campbell, CA wrote: They sent me my plants IN A BAG. |
Positive | Yoshi123 (1 review) | On Jun 9, 2019, Yoshi123 Tucson, AZ wrote: I got ten types of berries and 2 different pear trees that grow in az. Only 3 have not come to life and it has only been a month. Gardening is what you make it and it is difficult, but this place delivers what it advertises in my experience. They replace if needed which is crazy for $4 dollar berry trees that get 50 feet eventually. I love that this place has so many options and wish I found them earlier. |
Negative | bselarse (7 reviews) | On Jun 9, 2019, bselarse South Wayne, WI wrote: If I could give a MINUS rating I would. |
Negative | Emma60 (11 reviews) | On May 24, 2019, Emma60 Grassy Creek, NC (Zone 6a) wrote: We ordered two arborvitae trees from this company. My husband did it because it was lured by the low prices, but I knew it was a mistake and how! It took way over a month for the trees to arrive; there was no tracking number when we found out they were being shipped, but that itself took longer to get to us than anything I've ever ordered. There was no tracking, so no way to expect it. Today we opened the mailbox, and stuffed inside was a green plastic bag. My husband joked that maybe those were his trees since we had been looking for them for some time. He was only joking, but the joke was on us. Inside this plastic bag were our dried out trees, less than 10 inches in length, with nothing keeping the roots moist. There was a half a sheet of newspaper stuffed in the bag, but it wasn't even around the plants. I don't know what that was supposed to be for. The foliage and the roots were dry as a bone, and one tree's leaves had browned. I've never seen plants packed this way, and I have bought plants through the mail for 40 years, and even have a mail order nursery myself so I know about plants and how to ship them. I refused to pay shipping to send these paltry, dried up sprigs back but was told that was the only way I would get my money back. Beware of a "nursery," or a business posing as a nursery, that has too good to be true prices, buy one and get the second for a penny. These people are not gardening folks. There are no plants; there is no customer service; there is nothing. Beware! |
Negative | randhill (1 review) | On May 5, 2019, randhill Dandridge, TN wrote: I ordered item #4377 3 to 4' stella cherry tree. It arrived on 5/4/19. It was only 18 inches in height. A little short in height per their ad I would say; requested a return. [HYPERLINK@www.directgardening.com] |
Positive | Lyvers23 (1 review) | On May 1, 2019, Lyvers23 Needville, TX wrote: Posted on April 14, 2019, updated May 1, 2019 On May 1st, 2019, Lyvers23 changed the rating from negative to positive and added the following: My plants finally came in and to my surprise they are all blooming after the first week direct sent me excellent plants. I was impatient waiting. But very happy i did |
Positive | Thomas2892 (1 review) | On Apr 27, 2019, Thomas2892 Aurora, CO wrote: This is my place.I started out with so many garden companies when I first started gardening.With Direct Gardening I’ve had the most success.Now,yes some plants die but these guys are the best at getting you a replacement,just keep that label that is on the packaging and send it to them for a new plant within a year after purchase.I think usually the ones that die is due to the long shipping experience but that is the convenience of ordering online because you just can’t get the quality and variety of plants these guys have at the local nursery and the local nurseries are way overpriced.I will stick with Direct Gardening and I definitely recommend them...try one of their gorgeous tree peonies...happy gardening! |
Negative | MN_Gardener123 (1 review) | On Mar 25, 2019, MN_Gardener123 Eden Prairie, MN wrote: Direct Gardening substituted flowers for shrubs. Was told I should have used comments field to say "No substituting". Problem was I never found the comments field on their webpage. And flowers were dead on arrival. |
Negative | IRSman (1 review) | On Sep 26, 2018, IRSman Murfreesboro, TN wrote: I ordered a North Start Dwarf Cheery tree from Direct Gardening. It arrived dead, not dormant. Brittle branches, loosing roots and dead buds are not signs of a dormant plant. |
Negative | Dobieden (1 review) | On Sep 21, 2018, Dobieden Dover, NC wrote: If I could give a MINUS 5 STAR REVIEW, I would. |
Positive | Junglegirl31 (1 review) | On Sep 9, 2018, Junglegirl31 Baltimore, MD wrote: I love this site. I am a novice at gardening but I did my research and gave it a chance in spite of the bad reviews. I understand that the bare root plants arrive in a dormant state and may take several weeks before starting to bud. The unbelievably low prices encouraged me to experiment with a variety of plants that I otherwise would not have considered purchasing. I ordered 12 items on June 20th: 1 American redbud, 2 changing hydrangea trees, 1 weeping cherry, 2 magnolias, 2 red maples, 2 weeping willows, 1 mahonia, and 1 climbing hydrangea for under $55 (shipping included) and received 3 gift items: a bare root strawberry plant, a giant peony bulb that was sprouting, and a packet of seeds. The order came within 2 weeks. I did the scratch test on items that were not sprouting and everything looked alive. It is now September 9th and the Magnolias are happy and healthy, the weeping cherry has tripled in size, one of the changing hydrangea trees has sprouted many leaves. Those four items have already made my purchase worthwhile. I know it can take months for roots to establish themselves so I am giving it a bit more time before I return the other items, which are guaranteed for a year. We have had extreme weather conditions this summer ranging from 90+ degree heat to torrential down pouring for days at a time and I do not blame the site if the other items don't work out. The mahonia had several leaves and looked healthy on arrival and the changing hydrangea had several buds, but neither are doing well - probably because of soil drainage and sun exposure issues. The good thing is that Direct Gardening will give me an opportunity to try again with the 1 year guarantee. I have just made a second purchase from the site, my father has since made 2 purchases, and we hope this business is still around for years to come! |
Negative | Plantzlady (2 reviews) | On Aug 20, 2018, Plantzlady Tioga, TX wrote: I ordered over $120 worth of pants my first order over 3 years ago. They arrived in horrible to "dead" state. They offer to replace but you have to send in original label( which I did) each time. Then they replace with more horrible plants. You also have to send everything snail mail so I always sent certified so they had to reply. I've lost money with them because you finally get so beat down from dealing with then you just give up!!!the last time I sent back the "fix" plants that were in poor condition I did not send certified... big mistake they never responded and I just threw in the towel! Never do business with this company!!! |
Negative | disgruntledcust (1 review) | On Aug 20, 2018, disgruntledcust Lees Summit, MO wrote: I ordered 12 Persian Lilac trees from DirectGardening. The trees arrived with "bare roots" and no leaves. The "Complete Planting Handbook" that accompanied the trees stated the trees had been shipped in a "dormant state", not to worry about no sign of life and give it time to come out of hibernation. They stated to allow" 6 weeks to become acclimated to their surroundings.." however their money back guarantee is only valid if they received the original label and letter within 14 days. All planting and care instructions were followed. After waiting and watering the trees for 6 weeks there was no sign of life. Since the company was "out of Stock" for these I sent back the original label and a letter listing the replacement items desired for equal/less value than the $239.94 owed me. I have been fighting with the company ever since to get satisfaction. Apparently the company Direct Gardening hired to handle their complaints/escalations is a 3rd party that has no authority to do anything but send a message to the "office". I am not allowed any further contacts to the "office" to escalate the matter. In my opinion this is set up by design to avoid transparency and restitution. My last correspondence with Direct Gardening was to inform them that if replacement product as outlined wasn't received by August 15th I would notify the BBB and post a warning on the web to potential customers to avoid this company. I received an auto reply that someone would get in touch with me as soon as they could.....to date no response. I've since filed a SMALL CLAIMS PETITION against Direct Gardening. BTW, this company is part of Burgess Seed Co so beware of them as well...guilt by association in my mind. |
Negative | frustratedman (1 review) | On Jul 30, 2018, frustratedman Easthampton, MA wrote: Ordered mid may requesting early june delivery. No delivery date confirmation, ever! |
Positive | shelbygirl68 (1 review) | On Jul 11, 2018, shelbygirl68 Ogden, UT wrote: I have used this company several times this year and have been very happy with their service. I have lost a couple of plants during the shipping process. However, the majority make it. They are very prompt replying to emails as well. |
Negative | DrSax99 (1 review) | On Jul 7, 2018, DrSax99 San Diego, CA wrote: Very poor shipping. They use FedX Smart Post, but they don’t tell you this. This is a terrible shipping method, is unpredictable, and completely inappropriate way to ship living plants. And all this to save a couple bucks. Google smart post... it took 14 days to get package. They will replace them, but an entirely new issue, as you need to send them the shipping label ...via snail mail..back to them, presumably so they can file a complaint with FedX. Its not worth the savings, spend a couple more $$$ somewhere else, and save yourself the headache. |
Neutral | totalpackage003 (1 review) | On Jul 4, 2018, totalpackage003 Fort Johnson, NY wrote: Had my order placed in January of 2018. Order did not arrive until May 2018...That's just the beginning....My credit card was charged immediately...All of these horror stories you are reading are all TRUE...I have no reason to state otherwise or dispel other's experience(s). I actually had to threaten the "business" with a complaint through the NYS Attorney General's Office. When the blue plastic bag arrived, the products were all bare root as expected and totally dry...Some were not even wrapped. I figured I'd try this place because of their pricing and selection in spite of the war stories...OK so what I had to do was soak the asian pear trees...Two survived, the persimmon were another story...Being these are bare root, for all I know I could be planting a palm tree lol!!! If you can, avoid this place like the plague. All the negative stories are the same and truthful. Additionally, I'm thinking this store is not located in the USA. |
Negative | FortBidwell (3 reviews) | On Jun 30, 2018, FortBidwell Fort Bidwell, CA wrote: I knew I was taking a chance with this company because of the prices, and yet some recent reviews here were good ones. Mine was not a good experience. I placed my order April 23, expecting shipment within 2-3 weeks, as the website states. After 3 weeks, it was hot out and I doubted anything would survive shipment from the midwest. I wrote to request a cancellation and a refund (my card was charged right after I placed the order). I was promised a refund, but instead I got a shipping notice a week later, 4 weeks plus after I placed the order. The plants were 11 days in transit through Kansas, New Mexico, Southern Arizona, Southern California, during a heat wave in early June. I issued a claim with my credit card company when they arrived looking quite fried and pathetic, given that I'd been promised a refund. Direct Gardening objected, now saying that cancellations can only occur the same day as the order was placed. I didn't pursue the matter -- just took the hit. The only plants to survive were 2 of 4 forsythias. None of the bulbs sprouted, and the masses of roots called "plants" have also failed to sprout, despite my TLC. So my cheap several dozen plants turned into two quite expensive gnarly bare root forsythias. This company might be okay if one lives in the midwest and orders very early in the spring, just because prices are so cheap. But a reputable company it isn't. Direct Gardening doesn't keep its word. |
Positive | hannah20 (1 review) | On Jun 24, 2018, hannah20 Bellevue, IA wrote: Everything I ordered came on time, actually a bit earlier! I ordered 25 bare root strawberries, 10 bare root jersey knight asparagus, and also received a free peony bulb/root and 4 gladiolus bulbs. I had to put everything in the fridge due to bad weather, so I was nervous that they wouldnt make it after soaking and planting them...but success! Even after two days of storms, rain, and 55 degree weather, my strawberries are growing and getting healthy green leaves and my asparagus is already popping through the dirt! I'm still waiting to plant the other two things, but everything else is a great success...and at a great price too! I don't know where else you can get 25 strawberries, 10 asparagus, a peony, and gladiolus bulbs for $25...and I don't need to know because I'm sticking with Direct Gardening. |
Negative | Dianasgarden123 (1 review) | On Jun 21, 2018, Dianasgarden123 Bellevue, WA wrote: Bad packaging, the plants were small and half were dry. I will be sending them back. I will never be ordering from this company again. |
Positive | Hammer77 (2 reviews) | On Jun 12, 2018, Hammer77 Potomac, MD wrote: My experience was only slightly more positive than negative. It is positive because I got a bunch of cheap plants that survived. It is negative because of all the same reasons on the negative reviews here: horrible customer service and takes much longer than their website states and longer than their customer support emails state. But again, I eventually did get a lot of dry root plants that did mostly come up for a very cheap price. If I want to pay top price and get excellent customer service there are other places for that. You get what yo pay for. |
Negative | Tooluser1 (1 review) | On May 28, 2018, Tooluser1 Arden, NC wrote: I placed my order over a month ago, no action or feedback has been forthcoming from Direct Gardening. When I contacted them I was told they've been "very backed up" this year but "my order has been sent to shipping". When I inquired how long it takes to ship an order, their response was "another 3 to 4 *weeks*. I sincerely doubt a company with customer service this poor and lackadaisical is TWO MONTHS behind in their orders. Thus far I have recieved no plants and no refund. Do not order plants from these folks! |
Negative | Iowagardener1 (1 review) | On May 24, 2018, Iowagardener1 Marion, IA wrote: I ordered 24 Indian Current Coralberries, 2 Pink flowering almonds, and 24 burning bush from Direct Gardening. I soaked the roots in water and planted all of these as directed in July of 2017. I watered all of these plants every other day. I waited until May of 2018 to see any sign of life. I sent a registered letter to Direct Gardening on May 9th, 2018, first delivery attempt was refused, finally on May 17th, 2018 they accepted the letter requesting replacements for all of the above mentioned plants but 7 burning bushes. With the exception of the 8 bushes, all others did not show any sign of life in 2017 or in 2018. I have emailed them 3 times now to get a follow up on the request for replacements, no response. I have tired to call them 20 times since May 17th, 2018 and receive a busy signal. I have been gardening for 25 years and have experience with growing bare root plants. I am very surprised of the amount of plants that survived. 14% (7 of 50) plants showed any sign of life in 2017 and came back in 2018. This is a very low percentage of survival. I would not recommend Direct Gardening at this point, even if you are an experienced gardener. |
Negative | Cosmosa (1 review) | On May 7, 2018, Cosmosa Boulder, CO wrote: I spent over $100 and only about half (at best) of the bareroots and bulbs are viable. They were in the hands of USPS for a week in a plastic bag. It would be best to get expedited shipping if possible or better, just purchase from other companies. I tried calling Direct Gardening for days and only got a busy signal. I ordered a month ago and they have not shipped all of my order, although they claim they have and I'm left in the dark about the status. Prices are good, but it's a false economy. |
Positive | zoernerl (5 reviews) | On Apr 20, 2018, zoernerl Nampa, ID wrote: Just received my order. What a pleasant surprise -- I've been on-line ordering shrubs from a number of places last fall and this spring. The "common lilac" I received from Direct Gardens is about 3 times bigger than any of the other shrubs I've received from other companies-- including 3 other lilacs. It is bare root, but has lots of green buds. The 2 other bare root roses with this order are also budded nice large items. Will get these planted right away. |
Neutral | vshen (1 review) | On Apr 13, 2018, vshen Morganville, NJ wrote: Purchased from Direct Gardening in Mar'18. Received my order a couple of weeks later. Placed a small order because I was concerned about all the negative reviews. |
Negative | lukus9999 (1 review) | On Mar 18, 2018, lukus9999 Monaca, PA wrote: I have used them in the past. They are very inexpensive but one needs to temper their expectations of what you will be receiving- you will for the most part be getting twigs and very skimpy dormant cuttings. On Mar 18, 2018, Direct Gardening responded with: "On Mar 22, 2018 2:26 PM, Direct Gardening responded with: We are sorry to hear of this customer’s experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them. We are affiliated with other companies but these are separate companies, not aliases. |
Positive | crystal1212 (1 review) | On Feb 26, 2018, crystal1212 Wichita Falls, TX wrote: I'm a big fan of this company! However, I'm a patient gardener. In fact, I enjoy growing as many things as possible from seed. I mention this because if you are not a patient gardener, this might not be the best nursery for you. On Feb 26, 2018, Direct Gardening responded with: "On Feb 26, 2018 10:53 AM, Direct Gardening responded with: Thank you for your kind posting on Garden Watchdog. Your experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year. I just wanted to thank you for taking the time to post your comments." |
Negative | Friend_NoMore (3 reviews) | On Jan 9, 2018, Friend_NoMore Schenectady, NY wrote: Posted on October 5, 2017, updated January 10, 2018 On January 9th, 2018, Friend_NoMore added the following: Here is the reply to one official contacted regarding the company's questionable dealings, including varous name changes to deflect attention and consumer action. "Greetings, Thank you for the time speaking with me yesterday, regarding communication about File No. XXX. As mentioned, the USPS-stamped letter indicating it was damaged was only received this week. Again, we had emphasized with the staffer with whom we initially spoke in October 2017 that email communication is best. Due to field work in cancer care, the voicemail stays full, and patients cannot be left unattended to receive or make calls. Being in remote locations, there is often not good cellular reception, as well. Because of the unethical and dishonest tactics of the vendor, Direct Gardening, we refuse their response. Here are our reasons. 1) The company was contacted at the beginning of the business day on October 2nd as we always stated by telephone and email. There was no reply except a form email of receipt. The referral to Grace Avery was fruitless, because she never replied, and staff claimed she did not take calls nor respond in writing. 2) The recipient of planned garden had died, so there was no longer a need for the items, which had never been shipped. Direct Gardening disrespectfully sent them anyway, as if to try to force receipt. We never had the merchandise, which USPS investigators and inspectors verified the return of both the parcel and flat envelope back to vendor. 3) There was no agreed upon policy with the company unless it has backdated one which computer forensics can prove just as USPS did the packages. There was ample time in this age of electronic technology (since the 1980s) for the order to have been stopped on site or with FedEx SmartPost. Both FedEx and USPS officials know what we do from past work about vendor shipping contracts. 4) Funds were taken from our bank credit/debit card over ten days before shipment was made, which is another reason why the ENTIRE $110.10 is due back to us. In fact, the rush to ship items was suspiciously done two days after the contact to vendor was made. 5) That various company name changes have been done are apparently an effort to detract the questionable dealings of this vendor which may be operating in the red, and making phony business loss claims. The redundant lies and excuses of a formerly good vendor's customer service staff is only making us more steadfast about keeping fraud investigation open with the bank and officials. Sincerely, Mrs. J. T for the XXXXXXX Family cc: Bank Fraud Investigation Official Complaints On Jan 9, 2018, Direct Gardening responded with: "On Oct 6, 2017 7:26 AM, Direct Gardening responded with: We are sorry to hear of this customers experience. It does become very difficult to cancel an order once entered into processing. We do have a refund guarantee and we have contacted this customer via D-mail to see how we may be of assistance." |
Neutral | gregislost (9 reviews) | On Nov 6, 2017, gregislost Delhi, NY (Zone 5b) wrote: Posted on September 16, 2017, updated November 6, 2017 On August 22nd, 2017, gregislost changed the rating from neutral to positive and added the following: I received the replacements for my order today. I know they are making an attempt to correct the situation fully as they sent the replacement strawberry plants and raspberry plants. The strawberry bare roots all looked great with plenty of live sprouts on almost every one, 2 of the 3 raspberry bare root bundles also look great and I am sure all of them will make it but 1 of the varieties of raspberry plant I think they know those are not likely to make it as they sent me 2 bundles of them instead of 1 but both bundles are non-revivable. I am giving them a positive review because they have been fast and helpful and they honored their policy without any headaches at all. I will be ordering from them again. On August 27th, 2017, gregislost added the following: Wrote to direct gardening and they told me to send them the shipping label again with a request letter and they will replace the plants that are non-revivable. On September 11th, 2017, gregislost changed the rating from positive to negative and added the following: I had followed the instructions that the customer service person gave me via email and was thought it was being handled properly, however I just received a letter from their customer service that is totally the opposite of what they told me via email. The letter is a generic reply, it neglects what I even wrote in my letter to them about MISSING ITEMS. Besides the missing plants I requested the replacement of the Jewel strawberry plants that were totally not viable in both the original order and the replacement. I requested replacement for the Black Hawk raspberry plants that were totally dead on arrival and non-revivable. I have been gardening for over 35 years. I have worked with bare root plants for most of that time and I know what is and isn't revivable. I have actually written articles on raspberries and how to start with bare roots. I am going to refrain at this time from exploding on them unless this situation is not corrected. I am also preparing an article reviewing online gardening stores and had planned on giving Direct Gardening a decent rating but again I will definitely be giving them a failing review if this is not corrected. #1- I noticed after my last post that 1 of the items listed on the replacement invoice was missing. I wrote to them about this requesting for that item to please be sent. #2- I requested the replacement of the Black Hawk Raspberry bare roots as they are NOT REVIVABLE. All the other raspberry stocks in the replacement package were fine and have since grown, I did plant them in pots just to be sure and the black hawk have just rotted. #3 The Albion Strawberry bare roots both in the original and replacement package were not viable. The first bundle had crown rot due to too much moisture, the second ended up just being non-viable. #4 on top of this some of the other strawberry plants from the original order that seemed viable have since not survived. I was not planning to even request a replacement for them but since this occurred I am planning to request their replacement as it should be covered by their 1 year guaranty as it has only been about 2 months since i received them. At this time I would NOT recommend using this company. Again I am restraining myself from exploding on this. I will take this further if it is not corrected. I expect this to be resolved. If it is then I am happy to change my review. On September 14th, 2017, gregislost added the following: Received a reply via email today. They stated I need to wait 6 weeks from the time I received the replacements to request the missing items and dead items to be replaced. Note, I placed this order in JUNE. It is now mid-September. If I need to wait 6 weeks from the August date that I received some replacements and when I was suppose to receive the missing strawberries it would be after my first frost date and I would not be able to even plant them. This is on plants I ordered originally in June!! I have ordered plants for several venders this summer, Direct Gardening is the only one I have had any problems with. On September 15th, 2017, gregislost added the following: Now being told via email by customer service to once again send in the shipping label and letter. Why all the back and forth? I have only 2 weeks until my first first and 6 to 8 weeks to the first hard freeze. I think it will be too late by the time they will ship or just return my letter and shipping label again. Note the original order was placed in JUNE it is now Mid September and will not likely be settled until mid-October. I now must decide to either wait until next spring to request the replacement and risk the replacement being sent timely so that if there are still issues with being sent dead sticks and rotted bare roots I will have time to yet again request a replacement or to request the replacement now and go through the pain in the butt and extra costs to pot everything so I can bring it inside to overwinter as well as to check what grows (if anything) and what doesn't. This should not be such a painful process. On November 6th, 2017, gregislost changed the rating from negative to neutral and added the following: Received Replacements for the raspberry bareroots, Albion Strawberries and they sent me Allstar Strawberries to replace the Jewel Strawberries. They didn't replace the Seascape... THey also did sent new gift items which was nice. I gave them a neutral as they have honored their replacement policy (other than the missing SeaScape Strawberries) but I will have to wait until spring to see what grows at this point. |
Negative | LouWarren5 (4 reviews) | On Sep 22, 2017, LouWarren5 Pittsburgh, PA wrote: The quality from Direct Gardening is poor: small, unhealthy and, three times now, not what was ordered. Their customer service is lousy, too. Apparently, they continue to thrive with aggressive advertising and one time customers who don’t know better. On Sep 22, 2017, Direct Gardening responded with: "On Oct 6, 2017 7:23 AM, Direct Gardening responded with: We are sorry to hear of this customers experience. We do have a refund and replacement guarantee available. We have contacted this customer via D-mail to see how we may be of assistance." |
Negative | mjk6358 (2 reviews) | On Sep 21, 2017, mjk6358 New Richland, MN wrote: Shipment Details:Ship Date: 2017-8-24 Package #: 1 On Sep 21, 2017, Direct Gardening responded with: "On Oct 6, 2017 7:22 AM, Direct Gardening responded with: Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf. |