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The scoop on 'Direct Gardening'

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Direct Gardening

Mailing Address:
1704 Morrissey Drive
Bloomington, Illinois 61704 (United States)

Phone: (309) 662-7943

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Recent reviews:
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Positive 0 0 1
Neutral 0 0 0
Negative 0 0 6
This company is affiliated with Burgess Seed

This company specializes in:

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176 positives
55 neutrals
471 negatives

Comments:

Displaying the 50 most recent comments:

RatingAuthorContent
Negative RGW1963
Evansville, IN
(1 review)
June 6, 2020
I ordered from Direct Gardening on April 18, understanding full well that the process could take some time. Given that I'm high risk, I didn't want to venture out to local garden centers. That same day I ordered from Jackson&Perkins, Proven Winners and Breck's. The other three orders arrived in a reasonable time and were all correct. The Direct Gardening finally arrived today after I sent them an email, yet it didn't include the two Knock Out roses I ordered and two of the free items were not what they said they would be (of course, for free that's OK). Given that I got 90 percent of my order (which was packed horribly), I'm not going to deal with them to try and get a refund for the roses. I will consider that the tuition for the lesson that I will never order from them again. I will go to a local center when they have shopping hours for high risk people and get my roses. I hate leaving negative reviews, but I sure wish I had read the ones out there. I have yet to find a site where the positive reviews outweigh the negative for Direct Gardening. Of course you can't please everyone, but this company seemingly cannot please very many.
Negative tlanier
(1 review)
June 6, 2020
My first experience with DG was pleasant. I placed my second order on April 26 and, to date, have not received the plants. They took my payment on May 26 and here it is June 6, and nothing. I have emailed and received no response. Tried to call and the line just rings busy. Monday I will be disputing the charge. All I wanted was communication, but apparently that is not part of their customer service.
Negative Skygirl1
Pittsburgh, PA
(1 review)
June 5, 2020
I placed an order with direct gardening 0n 4/25 I understand that with Covid-19 there would be a delay, but I am still waiting, I tried calling to no avail it just rings busy , I have tried for 2 days, So I emailed and received 2 replies 1 saying my cc was declined which I have an approval code, the other one 20 mins later saying my order was being processed and should be shipping this week, So many things wrong with this, and now I cant cancel the order because its to late, all I want is my flowers, I will be looking for a new place to order my flowers,
Negative skay55
Randallstown, MD
(1 review)
May 22, 2020
My experience with Direct Gardening is identical to lingdg's experience. I placed my order for 2 rose bushes on 5/3/2020. I printed out the order, which is a good thing because I never even received a confirmation email from them that they'd received my order. After placing the order I then saw on their website that it could take up to 6 weeks to receive my items. They also stated on their website that due to overwhelming demand it would be difficult to cancel orders. I tried calling them for days to attempt to cancel the order despite their disclaimer but they never answer the phone. I then decided to contact them using their on site contact form. After a few days I received an email from customer service stating that they'd forwarded my cancellation request to the shipping department, but that they couldn't assure a cancellation/refund. I've yet to hear back from their shipping department regarding my cancellation/refund request. I understand things are crazy now everywhere because of Covid-19, but this is ridiculous and unacceptable. I would never purchase anything again from Direct Gardening and would strongly advise anyone considering purchasing from them to read these negative reviews and take them to heart.
Negative lingdg
Alexandria, VA
(1 review)
May 14, 2020
I ordered flowers from their website that were shown as available. They said they would provide a shipping date within 2-3 weeks. That is ridiculous, but I waited 3 weeks and they could not even tell me when they would provide a ship date. When I asked to cancel my order and obtain a refund they told me they couldn't guarantee that they could cancel the order as it was already in shipping. What? Guess I will deal with my credit card company. We are trying to support businesses that are continuing to operate during the COVID silliness, but we can't support poor businesses. I won't waste my time or money with them anymore and will stick to those that provide customer service and can ship in a reasonable timeframe. I placed a similar order of 75 plants with a MD shop and they shipped in a week.
Negative gardenbry
New York City, NY
(1 review)
May 4, 2020
On March 29 I ordered two golden shower roses from DG.
The following day I realized I'd made a mistake and cancelled one of them. On April 1 I received a confirmation
that they had received my email and that my cancellation
had been forwarded to the appropriate party. When I
did not hear further, I tried calling 4 different times and
no one picked up the phone. On April 21 - 3 weeks later--
I received a notice that the order had been shipped. When
it arrived there were two bushes. They had 3 weeks to
cancel the order. I tried further calls and emails and finally
they told me to return the rose for credit. However by this
time I no longer had the rose as I live more than an hour
round trip from the nearest post office and had given it
to a neighbor assuming like other nurseries they would simply tell me to keep it as it would be dead when it was returned. I explained all of this in emails bu they refused
to credit me with the one rose.
Positive JustBecause
Belle Mead, NJ
(1 review)
April 17, 2020
I recently ordered several dormant shrubs and perennials from Direct Gardening. All items arrived exactly when they were supposed to and in very good condition despite the circumstances. It made my day. Will definitely order from them again.
Positive nvukasin
Kalamazoo, MI
(1 review)
February 20, 2020
I really don't understand why Direct Gardening is getting so many negative reviews. I've been ordering plants and seeds from them on a regular basis since 2011 and my overall success rate is about 90% - approximately the same as for other companies I am ordering from. Of course, I did have bad luck with some items, but they did not hesitate to replace them (within a year, upon sending in the original shipping label, all of which is clearly stated on their Website). I only needed to contact customer service a couple of times, but I always got a prompt response, form a person who seemed knowledgeable and caring. They do send plants in a plastic bag, but these plants do not really need more (I wish, actually, they would use recyclable paper bags, to minimize impact on environment). Thanks to Direct Gardening, I have now a beautiful and productive garden with way less investments than if I bought grown plants from a nursery. Looking at my big trees and shrubs, that once arrived as 'dead sticks', makes me proud and gives me a great feeling of accomplishment... Maybe I've been just lucky, or have an extremely green thumb, but I will stay with Direct Gardening and I am looking forward to my new order arriving at the appropriate time for planting (the seeds have already arrived!).
Negative chrisnet
Sparta, NC
(1 review)
October 5, 2019
Thank you "Dave's Garden" for a wonderful website.
I want to let your readers know what a terrible experience I am having with Direct Gardening.
I ordered seed potatoes, and they arrived wet and smelly. I powdered them with sulfur, and planted them. Not a single one grew.
I followed their ludicrous rules, i.e., I returned the label, with a list of what I'd ordered, and a handwritten note that I would like a credit. They sent it back to me saying that I didn't follow their "rules".
Up to now they have not honored their guarantee. I'm not asking for a refund, I'd just like to be able to re-order the seed potatoes next year.
Even though their prices are low, I'd recommend to your readers to find a more reputable company.
Thanks for this opportunity to share my experience.
Negative GStephens
Ogden, UT
(1 review)
September 17, 2019
Frustration is the word that best describes my experience.

I placed my first order with this company on July 6. It was a fairly simple process, but that is the end of the simple.
I waited for the 1-2 weeks for them to process my order and ship it. I followed the tracking and on the day it was supposedly delivered to my house, the security didn't pick up any delivery attempt. I didn't even get regular mail that day. Nothing came. That was July 16. I called multiple times to attempt to get a resolution and received this email response:

Thank you for your email. Please follow the tracking number on USPS.com.
If you continue to have problems, you will have to contact the carrier.

Thank you, Customer Care

The post office doesn't want to talk to me, I didn't have a contract with them. So I went back and forth with the customer service line for a month. On three different phone calls I was told they would send a replacement, but that never happened. I finally managed to get a supervisor, who told me they don't really have any communication with the office, and that all they could do is send a "write up" to request something. And that is what happened to my order... they sent up the write ups and that was all anyone at the phone center could do. On August 19 I received an email from someone at Direct Gardening stating that since my tree was not picked up at the post office it was returned, and they would be happy to re-ship if I paid them more money. I sent a copy of the tracking information and a synopsis of the lengthy communications, including a copy of the tracking information. Upon seeing that, they were willing to admit the post office made a mistake and would reship as long as I gave them a different address. To resolve the issue, I gave them my dads address.

That was over 2 weeks ago now. I have sent multiple emails since then asking for a status and tracking information. Finally I received another response telling me:

"There is a 1-2 week processing period. You may check back in with us at a later date."

On the 2 week day, I again requested an update. They answered:

"A reshipment of your order is in our system and will ship once the item becomes prepared."

Please, keep in mind this is the entire email. I mean the whole text. No 'dear' or 'thanks' or 'shove it up your nose' or nothing.

They keep saying how important customer service is to them, but it isn't evident by how they are treating this customer. I have been getting the run around and delays, excuses and reasons why it isn't their concern for 2.5 months now.
I ordered a bit late, but not too late to plant in Utah. It is now snowing in the mountains here, which means where I am it will be snowing in a couple months. I don't expect to get much more than a dead stick when they finally get around to sticking a new label on my package.

I hate posting negative reviews for any company, but Direct Gardening has worked hard for this one. I have given them every chance to work with me and they simply refuse. They act like customers are an inconvenience and all they want is the money.

I hope I get my tree, though I am no longer expecting it. Regardless, I won't be placing another order with them.

Negative greenthumb909
Commack, NY
(1 review)
August 29, 2019
I wish I would have seen these comments before my purchase. I ordered 2 Eastern redbuds. I got 2 "dormant" sticks. I did everything to revive it. By the time I realized it was no good, they said no refund! But they would send a replacement in a few months. 6 months later I got 2 more dead sticks. I requested another replacement and a while later got my third set of dead sticks. When I asked for a replacement they said sorry 1 year warranty is up! Now I have kept a Ghost pepper plant alive for 3 years! this should have been simple.
Positive windwoman
Lanesville, IN
(1 review)
August 29, 2019
I ordered 3 Liberty hostas, but received Patriots instead. They replaced with the correct ones, and the plants were absolutely beautiful: big, leafed out, packaged in hard plastic containers. VERY happy. The only negative is the incredibly long period of time it takes to actually receive the order.
Negative PaseoPena
Minneapolis, MN
(1 review)
August 15, 2019
I ordered a pack of 20 hybrid poplars. They shipped them "dormant", which means you get sticks. 16 of the the 20 did NOT sprout. Then they gave me an endless run around about their warranty. It's now been 3 months since I originally ordered them and I still don't have replacement "sticks". DO NOT BUY! I couldn't find anyone else on the internet selling hybrid poplars. The ones that did grow, spouted about a foot so far. Can't wait to see it get to 6 feet before frost.
Negative kcross57
Wichita, KS (Zone 6b)
(1 review)
August 7, 2019
Should have read these reviews about Direct Gardening and then I would not have thrown away my money. Was looking for a specific rose bush and Direct Gardening was the only one who had it at the time. Purchased it, prepared pot with gardening soil and rose feed then planted according to instructions. After a month no sign of life and it clearly being a dead stick, I contacted them about sending me a replacement plant. Now the fun really began with them wanting the shipping label which I did not have but sent their shipping statement and FedEx shipping statement. Then they wanted my billing address. What!? It was on the shipping labels but sent it anyway. Next, they could find no record of my original request for a replacement of a dead rose. Sent them a copy of my request and finally, they wanted either a bank statement or credit card statement showing I had paid them for the plant. I sent them their own receipt they sent to me when I purchased the plant but that was not good enough and I am not going to go through any more trouble for this rip off company. Lesson learned.
Negative coolgardening
Campbell, CA
(1 review)
July 3, 2019
They sent me my plants IN A BAG.

Some of the roots were crushed (how stupid do you have to be to ship plants in a F__ing bag?), so I immediately emailed them about it.

They said "We do ask that you allow 6 weeks for signs of life to start to show.", saying nothing about requiring the shipping label to get replacements.

60 days later, plants with crushed roots are dead so I email them requesting a replacement. But to get a replacement they require the original shipping label to prove I made the purchase (as if they have no record of the purchase), which I'd tossed 60 days ago.

Avoid this business. They are scammers.
Positive Yoshi123
Tucson, AZ
(1 review)
June 9, 2019
I got ten types of berries and 2 different pear trees that grow in az. Only 3 have not come to life and it has only been a month. Gardening is what you make it and it is difficult, but this place delivers what it advertises in my experience. They replace if needed which is crazy for $4 dollar berry trees that get 50 feet eventually. I love that this place has so many options and wish I found them earlier.
Negative bselarse
South Wayne, WI
(7 reviews)
June 9, 2019
If I could give a MINUS rating I would.
The problem is receiving dead plants and their guarantee
.I understand proving they died once planted and I'm fine with that. But when they arrive dead- that's another story.
I had 2 orders. One was shipped 5/29 and took 9 days to get here. 4 of the 5 plants were dead. They tried to tell me that when they're in a dormant state they may look dead. They were not- they were dead. I do know the difference, I've been gardening for 25 years.
The 2nd order was shipped 5/25 and has yet to arrive (this is 6/9). I called them about this when I 1st checked the tracking and they said- "The plants are in packaging that should allow them to survive during transit.". They didn't even make 9 days, let alone 16 days, that's how long it will be.
These things do happen. There are some really LOUSY companies out there. I told them I wanted a refund and I didn't want to jump through hoops to get and I was not sending the dead plants I have- but I will take pictures. The other order I will Return to Sender.
They have refused, and are standing behind their Guarantee- the only company that needs that kind of guarantee is a SHODDY company.
This company is very possibly the worst ever. From Quality to Customer Service.
STAY AWAY!

Negative Emma60
Grassy Creek, NC (Zone 6a)
(11 reviews)
May 24, 2019
We ordered two arborvitae trees from this company. My husband did it because it was lured by the low prices, but I knew it was a mistake and how! It took way over a month for the trees to arrive; there was no tracking number when we found out they were being shipped, but that itself took longer to get to us than anything I've ever ordered. There was no tracking, so no way to expect it. Today we opened the mailbox, and stuffed inside was a green plastic bag. My husband joked that maybe those were his trees since we had been looking for them for some time. He was only joking, but the joke was on us. Inside this plastic bag were our dried out trees, less than 10 inches in length, with nothing keeping the roots moist. There was a half a sheet of newspaper stuffed in the bag, but it wasn't even around the plants. I don't know what that was supposed to be for. The foliage and the roots were dry as a bone, and one tree's leaves had browned. I've never seen plants packed this way, and I have bought plants through the mail for 40 years, and even have a mail order nursery myself so I know about plants and how to ship them. I refused to pay shipping to send these paltry, dried up sprigs back but was told that was the only way I would get my money back. Beware of a "nursery," or a business posing as a nursery, that has too good to be true prices, buy one and get the second for a penny. These people are not gardening folks. There are no plants; there is no customer service; there is nothing. Beware!
Negative randhill
Dandridge, TN
(1 review)
May 5, 2019
I ordered item #4377 3 to 4' stella cherry tree. It arrived on 5/4/19. It was only 18 inches in height. A little short in height per their ad I would say; requested a return. [HYPERLINK@www.directgardening.com]
Positive Lyvers23
Needville, TX
(1 review)
May 1, 2019
Posted on April 14, 2019, updated May 1, 2019
Website say ships in 2 weeks. I am still waiting going on 5 weeks for probably a bad shipment after reading the reviews. Should have done my research first lesson learned
On May 1st, 2019, Lyvers23 changed the rating from negative to positive and added the following:

My plants finally came in and to my surprise they are all blooming after the first week direct sent me excellent plants. I was impatient waiting. But very happy i did
Positive Thomas2892
Aurora, CO
(1 review)
April 27, 2019
This is my place.I started out with so many garden companies when I first started gardening.With Direct Gardening Iíve had the most success.Now,yes some plants die but these guys are the best at getting you a replacement,just keep that label that is on the packaging and send it to them for a new plant within a year after purchase.I think usually the ones that die is due to the long shipping experience but that is the convenience of ordering online because you just canít get the quality and variety of plants these guys have at the local nursery and the local nurseries are way overpriced.I will stick with Direct Gardening and I definitely recommend them...try one of their gorgeous tree peonies...happy gardening!
Negative MN_Gardener123
Eden Prairie, MN
(1 review)
March 25, 2019
Direct Gardening substituted flowers for shrubs. Was told I should have used comments field to say "No substituting". Problem was I never found the comments field on their webpage. And flowers were dead on arrival.

I ended up complaining to the Illinois Attorney General. I included a dozen screen prints and pictures of dead plans plus tags saying "6175 1 RED HYDRA NO LONGER AVAIL SUB 4736 LARGE POTTED CHEYENNE CONEFLOWER". It took awhile, but I got my money back, thanks to ILLINOIS AG.

Now I see where Direct Gardening and "Four Seasons Nursery are next door to each other. DG has address 1704 Morrissey Drive, while Four Seasons has address 1706 Morrissey Drive. I would say one is the Main Bldg and the other is the Warehouse next door. Beware!!! 03/25/2019
Negative IRSman
Murfreesboro, TN
(1 review)
September 26, 2018
I ordered a North Start Dwarf Cheery tree from Direct Gardening. It arrived dead, not dormant. Brittle branches, loosing roots and dead buds are not signs of a dormant plant.

It indeed was a dwaft. It measured a little over a foot. Their website stated the tree was 3-4 feet tall. The tree was delivered by the USPS in my standard size mailbox. How do you fit a 3-4 foot tree in a standard size mailbox (mine is about 20 inches deep)? You can't. Total misrepresentation and in my opinion fraudulent.

The tree was shipped in a plastic bag and not a box. Customer Service is slow. Took them 4 days to get back with me on first email to them. Still have not heard from them in regards to my second email. They are not very responsive and timely which makes me question their motives (14 days to sent the tree back for a refund)

I tried to keep an open mind about this company and give them a chance to make things right. Bottom line, there is NOTHING I can say that is good about this company. In my professional experience (over 40 years), these type companies ultimately fail and end up in bankruptcy court.
Negative Dobieden
Dover, NC
(1 review)
September 21, 2018
If I could give a MINUS 5 STAR REVIEW, I would.

I ordered over $140 worth of plants my first order. They arrived in horrible to "dead" state. They offer to replace but you have to send in original label (which I did) each time. Then they replace with more horrible plants. You also have to send everything snail mail so I always sent certified so they had to reply. I've lost money with them because you finally get so beat down from dealing with then you just give up!!!the last time I sent back the "fix" plants that were in poor condition I did not send certified... big mistake they never responded and I just threw in the towel! Never do business with this company!!!

I have now received 3 replacement orders for the 3 dead replacements they have sent. Customer service is rude and insulting, and make it next to impossible to prove they are in the wrong. This is really a bad scam company. Save your time and money, and work with an HONEST company
Positive Junglegirl31
Baltimore, MD
(1 review)
September 9, 2018
I love this site. I am a novice at gardening but I did my research and gave it a chance in spite of the bad reviews. I understand that the bare root plants arrive in a dormant state and may take several weeks before starting to bud. The unbelievably low prices encouraged me to experiment with a variety of plants that I otherwise would not have considered purchasing. I ordered 12 items on June 20th: 1 American redbud, 2 changing hydrangea trees, 1 weeping cherry, 2 magnolias, 2 red maples, 2 weeping willows, 1 mahonia, and 1 climbing hydrangea for under $55 (shipping included) and received 3 gift items: a bare root strawberry plant, a giant peony bulb that was sprouting, and a packet of seeds. The order came within 2 weeks. I did the scratch test on items that were not sprouting and everything looked alive. It is now September 9th and the Magnolias are happy and healthy, the weeping cherry has tripled in size, one of the changing hydrangea trees has sprouted many leaves. Those four items have already made my purchase worthwhile. I know it can take months for roots to establish themselves so I am giving it a bit more time before I return the other items, which are guaranteed for a year. We have had extreme weather conditions this summer ranging from 90+ degree heat to torrential down pouring for days at a time and I do not blame the site if the other items don't work out. The mahonia had several leaves and looked healthy on arrival and the changing hydrangea had several buds, but neither are doing well - probably because of soil drainage and sun exposure issues. The good thing is that Direct Gardening will give me an opportunity to try again with the 1 year guarantee. I have just made a second purchase from the site, my father has since made 2 purchases, and we hope this business is still around for years to come!
Negative Plantzlady
Tioga, TX
(2 reviews)
August 20, 2018
I ordered over $120 worth of pants my first order over 3 years ago. They arrived in horrible to "dead" state. They offer to replace but you have to send in original label( which I did) each time. Then they replace with more horrible plants. You also have to send everything snail mail so I always sent certified so they had to reply. I've lost money with them because you finally get so beat down from dealing with then you just give up!!!the last time I sent back the "fix" plants that were in poor condition I did not send certified... big mistake they never responded and I just threw in the towel! Never do business with this company!!!
Negative disgruntledcust
Lees Summit, MO
(1 review)
August 20, 2018
I ordered 12 Persian Lilac trees from DirectGardening. The trees arrived with "bare roots" and no leaves. The "Complete Planting Handbook" that accompanied the trees stated the trees had been shipped in a "dormant state", not to worry about no sign of life and give it time to come out of hibernation. They stated to allow" 6 weeks to become acclimated to their surroundings.." however their money back guarantee is only valid if they received the original label and letter within 14 days. All planting and care instructions were followed. After waiting and watering the trees for 6 weeks there was no sign of life. Since the company was "out of Stock" for these I sent back the original label and a letter listing the replacement items desired for equal/less value than the $239.94 owed me. I have been fighting with the company ever since to get satisfaction. Apparently the company Direct Gardening hired to handle their complaints/escalations is a 3rd party that has no authority to do anything but send a message to the "office". I am not allowed any further contacts to the "office" to escalate the matter. In my opinion this is set up by design to avoid transparency and restitution. My last correspondence with Direct Gardening was to inform them that if replacement product as outlined wasn't received by August 15th I would notify the BBB and post a warning on the web to potential customers to avoid this company. I received an auto reply that someone would get in touch with me as soon as they could.....to date no response. I've since filed a SMALL CLAIMS PETITION against Direct Gardening. BTW, this company is part of Burgess Seed Co so beware of them as well...guilt by association in my mind.
Negative frustratedman
Easthampton, MA
(1 review)
July 30, 2018
Ordered mid may requesting early june delivery. No delivery date confirmation, ever!
Finally shipped late June via Fed-x cheap ship program that took 9 days through a nasty nasty heat wave.
They said let us know if any problems.
Less than 10% survived!
Just went to submit a request for refund and now discover I need the shipping label. Clearly an intentional avoidance technique.
Simply put the company is not user friendly and I am now out the money I spent.
Spare yourself the pain and expense and avoid at any cost!
Positive shelbygirl68
Ogden, UT
(1 review)
July 11, 2018
I have used this company several times this year and have been very happy with their service. I have lost a couple of plants during the shipping process. However, the majority make it. They are very prompt replying to emails as well.

In reading some of the comments on here, I would like to recommend that if you order from them, read the website thoroughly. You may receive most live plants that are dormant, so don't panic thinking you received a dead plant. They always include instructions with their plants. If you follow them to the letter, you can not go wrong. Happy Gardening!
Negative DrSax99
San Diego, CA
(1 review)
July 7, 2018
Very poor shipping. They use FedX Smart Post, but they donít tell you this. This is a terrible shipping method, is unpredictable, and completely inappropriate way to ship living plants. And all this to save a couple bucks. Google smart post... it took 14 days to get package. They will replace them, but an entirely new issue, as you need to send them the shipping label ...via snail mail..back to them, presumably so they can file a complaint with FedX. Its not worth the savings, spend a couple more $$$ somewhere else, and save yourself the headache.
Neutral totalpackage003
Fort Johnson, NY
(1 review)
July 4, 2018
Had my order placed in January of 2018. Order did not arrive until May 2018...That's just the beginning....My credit card was charged immediately...All of these horror stories you are reading are all TRUE...I have no reason to state otherwise or dispel other's experience(s). I actually had to threaten the "business" with a complaint through the NYS Attorney General's Office. When the blue plastic bag arrived, the products were all bare root as expected and totally dry...Some were not even wrapped. I figured I'd try this place because of their pricing and selection in spite of the war stories...OK so what I had to do was soak the asian pear trees...Two survived, the persimmon were another story...Being these are bare root, for all I know I could be planting a palm tree lol!!! If you can, avoid this place like the plague. All the negative stories are the same and truthful. Additionally, I'm thinking this store is not located in the USA.
Negative FortBidwell
Fort Bidwell, CA
(3 reviews)
June 30, 2018
I knew I was taking a chance with this company because of the prices, and yet some recent reviews here were good ones. Mine was not a good experience. I placed my order April 23, expecting shipment within 2-3 weeks, as the website states. After 3 weeks, it was hot out and I doubted anything would survive shipment from the midwest. I wrote to request a cancellation and a refund (my card was charged right after I placed the order). I was promised a refund, but instead I got a shipping notice a week later, 4 weeks plus after I placed the order. The plants were 11 days in transit through Kansas, New Mexico, Southern Arizona, Southern California, during a heat wave in early June. I issued a claim with my credit card company when they arrived looking quite fried and pathetic, given that I'd been promised a refund. Direct Gardening objected, now saying that cancellations can only occur the same day as the order was placed. I didn't pursue the matter -- just took the hit. The only plants to survive were 2 of 4 forsythias. None of the bulbs sprouted, and the masses of roots called "plants" have also failed to sprout, despite my TLC. So my cheap several dozen plants turned into two quite expensive gnarly bare root forsythias. This company might be okay if one lives in the midwest and orders very early in the spring, just because prices are so cheap. But a reputable company it isn't. Direct Gardening doesn't keep its word.
Positive hannah20
Bellevue, IA
(1 review)
June 24, 2018
Everything I ordered came on time, actually a bit earlier! I ordered 25 bare root strawberries, 10 bare root jersey knight asparagus, and also received a free peony bulb/root and 4 gladiolus bulbs. I had to put everything in the fridge due to bad weather, so I was nervous that they wouldnt make it after soaking and planting them...but success! Even after two days of storms, rain, and 55 degree weather, my strawberries are growing and getting healthy green leaves and my asparagus is already popping through the dirt! I'm still waiting to plant the other two things, but everything else is a great success...and at a great price too! I don't know where else you can get 25 strawberries, 10 asparagus, a peony, and gladiolus bulbs for $25...and I don't need to know because I'm sticking with Direct Gardening.
Negative Dianasgarden123
Bellevue, WA
(1 review)
June 21, 2018
Bad packaging, the plants were small and half were dry. I will be sending them back. I will never be ordering from this company again.
Positive Hammer77
Potomac, MD
(2 reviews)
June 12, 2018
My experience was only slightly more positive than negative. It is positive because I got a bunch of cheap plants that survived. It is negative because of all the same reasons on the negative reviews here: horrible customer service and takes much longer than their website states and longer than their customer support emails state. But again, I eventually did get a lot of dry root plants that did mostly come up for a very cheap price. If I want to pay top price and get excellent customer service there are other places for that. You get what yo pay for.
Negative Tooluser1
Arden, NC
(1 review)
May 28, 2018
I placed my order over a month ago, no action or feedback has been forthcoming from Direct Gardening. When I contacted them I was told they've been "very backed up" this year but "my order has been sent to shipping". When I inquired how long it takes to ship an order, their response was "another 3 to 4 *weeks*. I sincerely doubt a company with customer service this poor and lackadaisical is TWO MONTHS behind in their orders. Thus far I have recieved no plants and no refund. Do not order plants from these folks!
Negative Iowagardener1
Marion, IA
(1 review)
May 24, 2018
I ordered 24 Indian Current Coralberries, 2 Pink flowering almonds, and 24 burning bush from Direct Gardening. I soaked the roots in water and planted all of these as directed in July of 2017. I watered all of these plants every other day. I waited until May of 2018 to see any sign of life. I sent a registered letter to Direct Gardening on May 9th, 2018, first delivery attempt was refused, finally on May 17th, 2018 they accepted the letter requesting replacements for all of the above mentioned plants but 7 burning bushes. With the exception of the 8 bushes, all others did not show any sign of life in 2017 or in 2018. I have emailed them 3 times now to get a follow up on the request for replacements, no response. I have tired to call them 20 times since May 17th, 2018 and receive a busy signal. I have been gardening for 25 years and have experience with growing bare root plants. I am very surprised of the amount of plants that survived. 14% (7 of 50) plants showed any sign of life in 2017 and came back in 2018. This is a very low percentage of survival. I would not recommend Direct Gardening at this point, even if you are an experienced gardener.
Negative Cosmosa
Boulder, CO
(1 review)
May 7, 2018
I spent over $100 and only about half (at best) of the bareroots and bulbs are viable. They were in the hands of USPS for a week in a plastic bag. It would be best to get expedited shipping if possible or better, just purchase from other companies. I tried calling Direct Gardening for days and only got a busy signal. I ordered a month ago and they have not shipped all of my order, although they claim they have and I'm left in the dark about the status. Prices are good, but it's a false economy.
Positive zoernerl
Nampa, ID
(5 reviews)
April 20, 2018
Just received my order. What a pleasant surprise -- I've been on-line ordering shrubs from a number of places last fall and this spring. The "common lilac" I received from Direct Gardens is about 3 times bigger than any of the other shrubs I've received from other companies-- including 3 other lilacs. It is bare root, but has lots of green buds. The 2 other bare root roses with this order are also budded nice large items. Will get these planted right away.
Neutral vshen
Morganville, NJ
(1 review)
April 13, 2018
Purchased from Direct Gardening in Mar'18. Received my order a couple of weeks later. Placed a small order because I was concerned about all the negative reviews.

Ordered 2 lilac trees, 1 variegated Weigela, 3 red weigela, 2 hydrangea trees, 3 hens & chickens. Rec'd 3 gladiolus for free. Apparently the red weigela was a crop failure so that was replaced with 3 pink ones. I appreciate the replacement, but I really wanted red.

Soaked them all in water for over 24 hours. The pink weigelas and 1 of the hydrangea trees have sprouted green leaf buds already. Although the rest still look 'dead', I did scratch the bark/outside of the twigs and I can see that they are green inside so theoretically, these should all be good to go for planting.

Will update when I have more results.

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