Comments regarding Santa Rosa Gardens
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Rating | Author | Content |
Positive | lizzipa (1 review) | On Jun 24, 2010, lizzipa Emerald Hills, CA (Zone 9b) wrote: Just received my third (or fourth) order from SRG. I've always been very pleased with their plant quality, price & shipping. They are the first place I will look for future purchases. |
Positive | moneal (1 review) | On Jun 19, 2010, moneal Ridgecrest, CA wrote: Excellent communication. Slight error in original shipment that was cheerfully and speedily rectified. Plants all good size and healthy. Look forward to working with Dina again. |
Positive | ccamp1111 (1 review) | On Jun 12, 2010, ccamp1111 Douglasville, GA wrote: The best experience I've ever had with a mail order plant company. The plants were in excellent health and packaged very carefully. They contacted me several times to inform me of delivery, etc. I will absolutely continue to order from them. It is really the first time I've ever felt completely safe in ordering plants through the mail. |
Positive | tobby100000 (2 reviews) | On Jun 11, 2010, tobby100000 Plymouth, IL wrote: I ordered from them for the first time and just had to write and say what absolutely lovely plants I received. I was shocked at the size and how healthy the plants are. I thought by the price I would recieve a little beat up or not top notch plants, so imagine my surprise when I received the best plants I have ever received from any mail order or regular nursery. And I have a 10acre garden so I order lots of flowers, plants and shrubs. They definitely have a new and loyal customer. Also I received my order in record time, and they were packed in ways that protected them totally. I could not have asked for better plants or service, allowed me to pick when to receive and they arrived right on time with all plants received |
Positive | Sfmo (3 reviews) | On Jun 11, 2010, Sfmo San Francisco, CA wrote: Excellent communication, nice wrapping package and great plants size. The most satisfied order from internet so far. Highly recommend. |
Positive | CherokeeGreg (18 reviews) | On Jun 11, 2010, CherokeeGreg Fresno, CA (Zone 9a) wrote: Great ! I ordered to Bordelon banana plants from there online sale. Wow the price was 3.99 each cheap shipping great packing and fast. They also give you all kinds of information on how to plant and care for the plants.When I got the plants I could not beleve the size wow ! Im still amazed. I told someone on http://www.bananas.org about them that was looking for some he ordered the rest of them they had in sock. Plus they also sent me a 5.00 of coupon on my next order. |
Positive | CO_Gardener (9 reviews) | On Jun 9, 2010, CO_Gardener Broomfield, CO wrote: I recently placed an order during their June clearance. This was my first experience with this company. I have ordered from 3 or 4 other mail order nurseries. I can NOT believe how beautiful these plants were upon arrival. Packaged well and obviously very healthy before shipping. When I logged on here to post a comment, I was shocked to see that they are located in Florida. I had to go to my garbage and insure I had the same company. Return address says Florida. Based on the plants' condition, I seriously thought SRG was located in California. Shipping from Florida, during hot weather, and the plants look PERFECT!! They look like they shipped from Denver - 20 minutes from me. Simply amazing!! I am a picky picky consumer and find this transaction more then perfect. |
Positive | Kdouchette (1 review) | On Jun 7, 2010, Kdouchette Lebanon, PA wrote: I ordered ornamental grasses twice from Santa Rosa Gardens. They arrived quickly. They were packaged really nice. No soil moved from the plants pots. The soil was not dried out. The plants came in excellent condition. The grasses were really nice size and fantastic looking. I went to nurseries and did not find as nice of a plant. The condition of the grasses was better than what I seen in local stores. I planted them and they are doing very nicely. I was really surprised of the quality for the price. Very reasonable for the great product you get. I would recommend Santa Rosa to anyone. My mom has order different plants from others and none of them can compare. I will order again and not think twice. |
Positive | gdreyer (1 review) | On Jun 4, 2010, gdreyer Dumas, TX wrote: I live a very long way from FL, but the best ordering experiences I've had on plants have been from SRG. The site is very easy to use, the plants arrive quickly, they are large & healthy, and the packing is 2nd to none. I've learned this year to not even bother ordering from any other co. except Gilbert H Wild. |
Positive | h2oski (1 review) | On May 27, 2010, h2oski North Platte, NE wrote: I frequently use mail order plants for those I can't buy locally. I had a glitch in my order - not by Santa Rosa Gardens error but due to my own mistake. They provided excellent customer service and made things right for me. Excellent customer service and plants. All my grasses are in - green side up....will definately use them again! |
Positive | WeeklyWeeder (16 reviews) | On May 19, 2010, WeeklyWeeder Polson, MT (Zone 5b) wrote: This company really delivers - great customer communications, nice website, incredibly careful packing and fast shipping of some very nice perennials. |
Positive | llhowland44 (4 reviews) | On May 15, 2010, llhowland44 Fairport, NY (Zone 6a) wrote: I love Santa Rosa Gardens! I've ordered from them several times and have been very pleased with their service and their plants. Some of the items on my last order were on back order and weren't scheduled to be shipped until later in June. I emailed the company and made a request to substitute the back ordered items with in stock items of the same price. They responded by email immediately and shipped the replacements the next business day. A few days later the plants arrived in excellent condition. You can't do any better than that! |
Positive | Sambennett (1 review) | On May 14, 2010, Sambennett Auburn, ME wrote: I am a landscape architect/designer based in Maine and have placed several orders for ornamental grasses from Santa Rosa Gardens. They are all of great sze, superb quality and packed well with a mesh netting to hold the soil in place. They are further supported and protected with brown paper bags. |
Positive | leejw47 (2 reviews) | On May 10, 2010, leejw47 Raleigh, NC wrote: I'm so delighted to have found these folks. I ordered some Snowflurry Verbena from them (previously difficult to find), and in the course of perusing their online catalog, found other things of interest. Their prices are very reasonable (with some good sales). The plant descriptions come with photos and good descriptions. And most importantly, the plants themselves arrived very quickly and in great shape (the verbena had pretty white blooms). I'll be ordering from them frequently for my wildlife habitat garden. |
Positive | cramerclc (1 review) | On May 10, 2010, cramerclc Shawnee Mission, KS (Zone 6a) wrote: rec'd my order a couple of days ago..........beautiful, large plants and packed perfectly. My second yr to order from them -- will not be my last!! |
Positive | wittjc (4 reviews) | On May 9, 2010, wittjc Reisterstown, MD wrote: My first order from this company, I am very satisifed and pleased, the plants are large and healthy and not any shipping damage. Also the prices were very good. I will be ordering from them again. |
Positive | EmmaGrace (11 reviews) | On May 7, 2010, EmmaGrace Jacksonville, TX (Zone 8a) wrote: Extremely pleased with my first experience ordering from Santa Rosa Gardens. |
Positive | caffeine (1 review) | On May 4, 2010, caffeine charlton ny, United States wrote: I look forward to each order experience with Santa Rosa Gardens. Their selection and plant material is top notch ! Plants arrive extremely healthy and well packed - have never had any disappointment of any kind. Their customer service matches the quality of their plants - any question or problem I've ever had has been resolved by them, pronto ! and with a smile. I can highly recommend this vendor ! AAA+++ |
Positive | DianaT (12 reviews) | On Apr 30, 2010, DianaT Mullins, SC (Zone 8a) wrote: Thiis is my third time orderingfrom Santa Rosa Gardens and each time I have been so pleased with my plants! Nice healthy plants and grasses and their packaging is unsurpassed in my experience. Love the little net "stockings" they use to protect the foliage, and they overwrap with layers of paper as well. Emaills are promptly answered and that goes a long way in my book. So many companies these days are very slack about communication but not Santa Rosa. I would not hesitate to recommend them to my friends. |
Positive | peony01 (3 reviews) | On Apr 29, 2010, peony01 Prattville, AL (Zone 8a) wrote: Received my order of ornamental grasses yesterday - well packaged and shipped quickly. High quality plants with the best customer service reps I have met in a long time. Dina answered my e-mail question in five (5) minutes! I placed another order today. |
Positive | dypepper (1 review) | On Apr 26, 2010, dypepper Morrison, TN wrote: I am a dedicated online shopper. I live in a rural location and I prefer to shop online for my planting and gardening needs. I have used and tried numerous well-known online gardening plant and supply sites with moderate to limited success. Some I will never use again. Even if my order was replaced, it was an inconvenience. I ordered from Santa Rosa Gardens the first time about a month ago. I have never seen such care regarding the shipping of my plants. Wow! Not only were the plants as if I just took them out of my own greenhouse, they were packed with such care using a protective netting that I have never seen used before. None of those disgusting peanuts that really don't protect plants. Usually mailorder plants have a "recovery" time, or the time it takes them to look well again. Not with Santa Rosa! Perfect right out of the box! |
Positive | abensen (1 review) | On Apr 24, 2010, abensen Stockton, MO wrote: I placed my order on the internet and it was shipped the next day. My order arrived within 3 days and the plants were in wonderful condition - healthy and green and larger than I anticipated; I will definitely do business with them again. |
Positive | zabo (1 review) | On Apr 23, 2010, zabo Wilmington, NC wrote: I ordered some plants in the fall and all were delivered except one, which was back ordered. The plants looked good, were planted out and thrived. The following spring, just as they has said, the back ordered plant arrived on schedule and it was a surpisingly large plant. |
Positive | hammel68 (3 reviews) | On Apr 23, 2010, hammel68 Jefferson, IA wrote: Posted on April 29, 2008, updated April 23, 2010 On April 23rd, 2010, hammel68 added the following: I purchased zone 4 ornamental grasses and some other perennials from Santa Rosa this year, and was again very impressed with everything about this company. The plants are great and their customer service is first rate. I wish all mail order companies handled their plants & shipping this way!! On Apr 23, 2010, Santa Rosa Gardens responded with: " On May 1, 2008 7:05 AM, Santa Rosa Gardens added: Thanks for the feedback on our plants and packing methods. We continue to refine them so that the top-quality plants in our nursery are the same top-quality plants that arrive at your door." |
Positive | abbycarol (1 review) | On Apr 22, 2010, abbycarol Austin, TX wrote: I got my third or fourth order from Santa Rosa gardens today. EVERYTHING these guys ship me grows. What more needs to be said - but wait! I only ordered about 72 hours ago? I got prompt order acknowledgement and and then tracking info in two clear emails? The order was correct, the plants were well packaged and healthy and of good size with great root systems? Santa Rosa gardens for president! |
Positive | PlayerMMV9 (2 reviews) | On Apr 13, 2010, PlayerMMV9 Covington, LA wrote: I always receive BIG, BEAUTIFUL, HEALTHY plants with every order I place with your nursery. They are packed to perfection and are received within a couple of days. Customer service is AWESOME. Great quality all the way around! |
Positive | lindabrandon (1 review) | On Apr 11, 2010, lindabrandon Oak Ridge, NC wrote: I'll give these folks my highest praise; superlative packaging (I think they really love their plants), and it felt as if each one had been lovingly coddled before being sent my way. |
Positive | twaldon (1 review) | On Apr 11, 2010, twaldon Arlington, TX wrote: Delivered on time and in great condition. |
Positive | kumzooloo (1 review) | On Apr 9, 2010, kumzooloo Portland, OR wrote: I've ordered a few times from Santa Rosa Gardens and each time have received good quality plants, as promised, which arrive right when they say they will. I will gladly order from them again. Thumbs up! |
Positive | yancey1 (1 review) | On Apr 7, 2010, yancey1 Collierville, TN wrote: I am a new customer of Santa Rosa Gardens. I have just received my first order. I have ordered plants by mail many times, but have never experienced the level of customer service I received with Santa Rosa Gardens. I was notified that one plant I ordered was unavailable and was able to substitute another of my choice that same day. My plants arrived in perfect condition, well packed and arrived only 2 days after notification of shipping. |
Positive | larso008 (1 review) | On Apr 2, 2010, larso008 Durham, NC (Zone 7b) wrote: This spring I had been searching for a certain ornamental grass and found it on sale at Santa Rosa Gardens for a fraction of the prices I found elsewhere. I took a chance and ordered the grass and about 8 other plants,too. I was totally delighted when the plants arrived 4 days later. The plants are robust and clearly ready to grow as soon as I get them in the ground. The prices were very economical. The very protective packaging was almost totally recyclable (no peanuts). I emailed a question about one of the plants and Dina found the answer and wrote right back. I could not have had a better mail-order experience and Santa Rosa Gardens is now on my very short list of approved mail-order nurseries. |
Positive | InsaniD (9 reviews) | On Mar 31, 2010, InsaniD Columbia, MO wrote: If you wait for the after spring sales, you can get great prices on great plants. |
Positive | PVick (4 reviews) | On Jan 17, 2010, PVick Brooklyn, NY (Zone 7b) wrote: I placed my first order with this company during their fall sale last year. The order came promptly, the packaging was great, and the plants were good-sized and healthy. I did get two plants that were not what I had ordered. I emailed customer service, was told they would send the replacement plants, and to keep the "wrong" plants. |
Positive | genesis215 (10 reviews) | On Jan 4, 2010, genesis215 Columbus, OH wrote: I have placed my order for this year and I am excitedly waiting the months for my order to come. I ordered from them last year and the plants were great. The juncus and pickerel plants for my pond survived the Ohio winter; in the pond!. The juncus even stayed green all winter. I'm hoping this years plants do as well - I'll let you know months later when I get my order. |
Positive | 2daffodil (1 review) | On Oct 9, 2009, 2daffodil Logan, WV wrote: I recently ordered from this company for the first time.The plants I received were beautiful, robust and much larger than expected. There were several communications back and forth because part of my order was out of stock and I must say it was more like dealing with "family," than the usual mailorder nursery. This is my "new favorite" source for plant material. |
Positive | Bubba33 (9 reviews) | On Oct 5, 2009, Bubba33 Gig Harbor, WA wrote: Have ordered from them this past spring(actually summertime) for the first order. I was completely amazed at the packing- using netting with paper.So little dirt was transferred to the paper that I could recycle about 95% of the paper. This is a first. Most all the plants are doing well. The few that did not make it was in part to our hot weather (unusual for us)and the pkg arrived several days before I returned from a vacation (they were aware of this). They replaced the ones they had in stock -with my blessings even though they were not always the same plant-. They did not have those in stock and would not for the fall shipment. I was pleased with how well they handled customer service and will for sure order from them again and again. Their plants are growing like crazy. Very happy customer. On October 5th, 2009, Bubba33 added the following: The first round of plants were in the ground on 6 July, during our very hotand no rain. Needless to say, these plants grew by leaps and bounds. The :Lamium I ordered has grown up to three feet, the Verbena is over 2 feet wide. Most of the other plants aare at least the size you would find in gallon pots. All I can say is that if this company has what I want, I will get it from them. They are the best!!! |
Positive | RollingPlains (1 review) | On Sep 29, 2009, RollingPlains Chillicothe, TX wrote: Everything arrived beautifully--thank you so much. I like doing business with your company. You have good plants, good prices and good service policies. I'll be back in the Spring |
Positive | Gbounders (1 review) | On Sep 28, 2009, Gbounders Tecumseh, MI wrote: I recently received 35 plants that I orered from Santa Rosa's Fall sale. Awesome prices but even more awesome plants. Being on sale does not obviously have a bearing on quality!! These arrived quickly, well packed, and in fantastic condition. I have ordered from them before and received exactly the same service. Plus they stand behind their plants! I enjoy their fantastic selection especially the ornamental grasses. So many to choose from!! This company will have my business for years to come. I have let all of my gardening friends know about them!! |
Positive | scleme (3 reviews) | On Sep 27, 2009, scleme Charlotte, NC wrote: Just received an order of 30+ plants, most of them much larger than expected. Although some were pot-bound, all seem to be healthy and doing well so far. Prices can't be beat. I'm looking forward to placing my next order with Santa Rosa in the spring! |
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