Comments regarding Santa Rosa Gardens

Received 2 Agapanthus and one Musa.All arrived nicely packaged and in excellent shape.I'm very happy with my order and I'm going to order again.Recommended.

Posted on July 3, 2011, updated September 15, 2011
Based on the overwhelming number of positive comments about Santa Rosa Gardens, I decided to order from them as I was planning to turn my backyard into a large garden. I ordered a wide variety of plants, mostly ornamental grasses, and they arrived in fantastic shape, during the time I specified, in terrific packaging. Any questions I had during the ordering process were answered promptly. All of the plants I ordered were healthy with strong root systems and are thriving in my new garden. I just ordered three more ornamental grasses to cap off the season, and will definitely be ordering more next year. I highly recommend this company to all my fellow gardeners.

I ordered from Santa Rosa after reading the stellar reviews here. Website ordering was simple, prices are reasonable, and customer communication was efficient. I received healthy, beautifully packed plants - 2 days before Hurricane Irene. The plants survived the 10 day planting delay on my enclosed porch and in fact looked rejuvenated from their travels when I was finally able to get them in the ground. I have already placed a second order which is in transit and I'm putting together a third. Although I cannot comment on survival this early, I am confident that plants that start out this healthy will do well. I highly recommend this supplier.

Just placed my first order with Santa Rosa Gardens yesterday. Wanted to add to this order this morning & it had already shipped!! Jude kindly agreed to waive the shipping fee on my additional order. Can't ask for better service than this!

Posted on October 2, 2009, updated August 25, 2011
this was the first time I have ordered from them. I ordered on Monday and received it on Wed. Great pkg and healthy looking plants. 1 of the guaras I ordered even had a tiny bud on it. Will order from them again!

First time I've ordered from Santa Rosa and other than the fact that they sold out of four of the plants I ordered, I was not disappointed at all. Prices were good, plants were healthy, packaging was carefully done. Will definitely shop with them again. They've earned their top-rated spot in the Garden Watchdog.

I have placed many orders with Santa Rosa over the past two or three years and have been happy with the plants I received. Plants are small but strong and healthy. Great company!

I just received my order but I am really suprised by how nice everything looks. I could not have gotten nicer looking plants by going to the greenhouse. Every plant in its on container with netting to keep the leaves from breaking. Each wrapped separately and still damp. Great fast shipping I would order from them again and will recommend them to all my friends..

Posted on June 29, 2011, updated July 13, 2011
I went to their site after receiving an email of the big sale they are having. Wow, what a selection, I had a hard time choosing! And you're not going to find prices this reasonable anywhere. Responses to email are immediate and very accomodating. Shipped the next day and rec'd in two days. Packing was the best I have seen: they are shipped in their pots, netting over the pot and halfway up the plants to protect it. Then the plants are wrapped in special cooler paper that allows air circulation between the plants. Each plant was perfect and beautiful.
I was a little concerned how they would adapt in the terrible heat in Texas (has been getting around 110+ with hot winds on a regular basis). Not to worry, these healthy plants took off without a hitch.
I am highly impressed with Santa Rosa Gardens, they are top notch in every way, couldn't be any better. Will be my first stop for perennials and grasses. (My second order is already on the way!!)

Posted on July 6, 2011, updated July 11, 2011
This was my first time purchasing from them. I was drawn in by their clearance sale. Questioning the wisdom of purchasing plants for shipping in the unusual heat of June (for this year), I chose only drought tolerant items- sedums, euphorbias. The plants shipped on a Monday, I received on Thursday evening.

After ordering from other online companies, I do have some reference for comparison. Their plants were unusually large (I was impressed) and their packing was interesting, mesh-type stockings around the larger plants that I suppose helped keep the plants intact.

There was an unusual heat wave during that time, and I'm sure the UPS truck wasn't air conditioned, thus the plants were.. HOT. Though I was home to meet the delivery.

The stonecrop sedums-autumn delight- were, I suppose, "squished"?? for lack of a better word. Their leaves were pushed down and still remain...odd. I knew I'd have to pamper them for awhile, and still am. I was hoping by now the leaves would be more.. "normal" again. I believe that they can't be propagated by Santa Rosa as they are patented, thus they were rather leggy/weak and quite rootbound. Not surprising, that's what happens when you wait until the end of the prime shipping season. I did cut them all back by half. I tell myself next year they should be looking okay.

I got 3 euphorbia ascot rainbow which were also quite wilted or also "squashed", but now, a bit over 2 weeks later, they are perking up. They are beautiful, and a great size. Though again, they were quite rootbound. They are being somewhat pampered in pots.

I purchased 4 Sedum sieboldii which I love, love, love. I've been unable to find anywhere around here. They, being succulents with many small leaves, survived the shipping but did have some damage (lost lots of leaves). One was pretty broken. 2 were suffering mildew or some type of black fungus like issue to many leaves. I pulled them off. I can't blame Santa Rosa, as the shipping process may have been rough on the box. It wasn't marked FRAGILE, or LIVE PLANTS, or KEEP COOL, or THIS END UP.. not that that may have made a difference. The 2 worst are in pots being pampered.

Then I purchased 3 Sedum spurium Tricolor. They were... very leggy. Extremely. As if grown in shade and desperately stretching for sun. At first I was unsure what to do with them. I had to untangle. Finally, after a week, I planted the 2 variegated ones out, and covered stems with soil, to help root. I don't know if it will work.

The third of the 3 is almost all green, the variegation must have been overtaken. Only 3 tiny leaves at the base are variegated, the rest converted to green. As I initially waited several days to try to get the plants back to some vigor, I then figured it would be too late to contact Santa Rosa. Plus I kind of dreaded the "energy" of getting replacements and worrying they were in the same condition, as it's even warmer. So one is an unattractive green that I just put where I can't see it, to help control weeds I guess.. a few dollars lost.

All plants were bone dry, I soaked in bucket of water, I had to replace soil that was lost. They took a lot of work to just repot to larger pots to grow on a bit. And again, a lot of broken pieces. Though that may be the price (I didn't realize) of ordering fleshing succulents. Maybe if they were packed somehow in a more sturdy box? Or with peanuts (which I hate). I don't know. Again, I think that's the drawback of "clearance" prices... rootbound, weaker, a bit too large for pots. Plus I suppose the workers were in a hurry to pack and ship, thus "missing" some little things.

Amy

I've been buying plants from Santa Rosa Gardens for over two years now, and am always impressed by the quality of the plants, their excellent service and prices. I've purchased plants from quite a few on-line nurseries over the years, and Santa Rosa Gardens is one of very few companies that I consistently go back to; they are that good.

I have always had good experience with Santa Rosa Gardens in the eight years I've been ordering from them. The plants are healthy and packaged to prevent damage. The wide selection of plants is what continues to bring me back to Santa Rosa. Their quick response regarding any plant problems is a big plus as well. Dina, their Sales Manager, does a great job in keeping the customer happy.

Just received my order of 9 grasses from Santa Rosa gardens and they are in wonderful condition, packed well and the planting guide is very helpful. Their prices are very reasonable and their customer service is great. I will be doing more business with them in the future for sure.
Arkansas
Zone 7

I have ordered from Santa Rosa Gardens several times over the past few years. I am always happy with the quality of the plants I receive. They also have incredibly fast shipping and the plants are packaged very well. This is a great company!

Awesome, large Red Hot Poker plants in 4inch containers. Shipping was so fast and packaging above average! Boy, will I order from them again.

They ship vibrant healthy plants. Their warranty is rock solid. They have always replaced any plants, without question, when notified of a problem. A top notch company. 98% of my plants ordered from them are alive and kicking.

JIM " NEW YORK " SANTA ROSA GARDENS IS no.1 IN MY BOOK I'VE BEEN A CUSTERMER FOR 6 yrs. AND NEVER HAD A PROBLEM BUT IF YOU SHIP MILLIONS OF PLANTS IN AFEW MONTHS A SLIPUP JUST MAY HAPPEN SO GIVE IT A REST!!!!

Received order yesterday everything was pack great everything look good. Very happy to do business with you. I have order from a lots of plant places on the Internet but I was blow away by the size and care of the packing you sent me. I wish I know of your place years ago! MY ORDER WAS
Muhlenbergia capillaris
Hibiscus moscheutos Luna Rose - Bargain Bench
Lavandula Provence
Lavandula angustifolia Hidcote

I ordered a variety of coreopsis on a Monday in mid June for delivery that week. I was notified on Tuesday (the next day) the plants were shipped. I was well pleased with the packing, and more importantly, the size and healthy appearance of the plants. I will return for future orders.

Posted on April 25, 2011, updated June 11, 2011
Good prices, excellent plant quality and packing. Timely shipping and communication. I've already placed a second order and look forward to doing more in the future.

Posted on April 22, 2010, updated June 10, 2011
All I can say is this company rocks!!...I will definetly be ordering from them again...Thanks for great plants and great customer service :)

Posted on June 10, 2011, updated June 10, 2011
Posted on July 19, 2007, updated June 10, 2011
Received an order today. Big starts with big root systems that are packed very well. I received exactly what I ordered. Great communication from the company. Thorough instructions sent with the order too. I will buy again.

I have order many plants from Santa Rosa Gardens. i have been totally satisfied. Last year, I ordered 3 flowers and this year they never came up. I did not think to much about it. This year I ordered them again and stated my situation. I did not expect anything, BUT the checked their records, saw that I had ordered them and gave me the ones I ordered for free.
I WILL SING SANTA ROSA GARDENS PRAISES TO EVERYONE!

Thank you so much, you have a customer for life!!

Dear Santa Rosa Gardens,
I just want to tell you that I have ordered flowers 3 times this spring from you and I am absolutely delighted at the condition and packaging that they arrived in. The ones that I ordered earlier are doing well, although I think I may have to wait until next year to see blooms! I just received 12 plants today and they look wonderful as well. I hope that I will be able to see some blooms this season, but may have to wait until next year! I also like the fact that you show how many plants that you have in stock.
Sincerely,
Lulu2001

I'm a repeat customer of Santa Rosa and will continue to be one -- their plants are awesome, reasonably priced, and they provide excellent customer service. What more can a gardener expect from a supplier...

Posted on July 7, 2010, updated May 23, 2011
They replace my plants with no cost. Excellent customer service. Looking forward to getting more plants from them.

"On Jul 8, 2010 7:58 AM, Santa Rosa Gardens responded with:

We stand behind our plants. If you don't succeed, neither did we. Thanks for the comment!"

Would recommend this nursery. Excellent service(I asked them to make a change on my order and they took care of it promptly). My plants arrived in 4 days and in good shape.

Posted on September 10, 2010, updated May 18, 2011
WOW! I will write details when more time, but couldn't wait to urge any plant lover to give SRG a try. The plants are lovely and an amazing value. I almost didn't order because I thought the deals were too good to be true.

I urge anyone and everyone to place your order before the "secret" is out. If all plant sellers were like these folks, there would be prettier gardens and probably more gardeners.

This was the first time I bought from Santa Rosa. What a happy surprise I had when my plants arrived just four days after placing my order and in superb condition. The ten plants were all larger than I expected for four inch pots and of high quality. The packing was also a big surprise; it was clear they were each packed with individual care. I am extremely happy with my first order from Santa Rosa and will absolutely order again. This is very high value for the cost. I highly recommend them.

Tom Soboleski
Ivoryton, CT

I ordered 24 4-inch pots of ajuga and very promptly got an e-mail advising me that they were out of the 4-inch size and offering me 48 well-established plugs for the same price. (As an alternative, I could wait 3 weeks for the larger plants.) I opted for the plugs and they arrived (with another perennial I had also ordered) very promptly.

I have dealt with many mail-order nurseries that wrap plants well, but I must say these were the best-wrapped I'd ever seen! Instructions for unpacking were prominently featured on the outside of the box. All of the plants were beautiful and healthy.

I'll be back to Santa Rosa Gardens!

I'm really impressed with SRG. I sent them an e-mail in the morning to let them know about the plants that did not make it over the winter. O.K , to my great surprise they responded in a timely fashion and informed me that they will replace the plants, and they also added an extra one for free.
What a great company to do business with. WOW!!!!

I ordered 3 helleborus from Santa Rosa. This was my 1st experience with this company. I am very happy with the size of 2 of the helleborus, but I will say the blue lady helleborus could be a little bigger. It is actually quite small. Considering the cost of the helleborus, I am still happy with my purchase and I am sure I will be ordering more in the future.

"On May 5, 2011 10:18 AM, Santa Rosa Gardens responded with:

Please be sure to keep an eye on the Hellebore Blue Lady. If there are any problems, please let us know. As always, thanks for trusting us with your garden!"

Once again, another flawless purchase. Healthy plants and packaged perfectly.

Posted on May 3, 2010, updated April 28, 2011
Posted on July 2, 2007, updated May 3, 2010
Santa Rosa Gardens delivered a very positive customer experience from order to delivery. Plants arrived with no issues and were ready for planting into the landscape. All plants are growing well and I am looking forward to future orders with this company. They have a very wide variety of perennial flowers and grasses. Thanks for your customer dedication.

This was my first order with Santa Rosa Gardens and it was a perfect business transaction.

Received confirmation email when order was placed and when order was shipped & I was able to track my order.

Received my order yesterday (Wednesday 4/27/11) I was as always working in my yard when Fed X drove up.

I planted my beautiful plants immediately, they were all in great condition, very healthy/budding all were in the ground within thirty minutes of arrival.


You are now my official mail order company, loved the plants and the care used in packaging my order, GREAT!

Joe O
Central Florida zone 9

I have been a customer of Santa Rosa Gardens for several years. I find that they have high quality products, efficient delivery timeframes, and helpful employees. I recommend Santa Rosa to all of my gardening friends.

Made several purchases from Santa Rosa and all were outstanding for communication, speed of shipment, top-notch packaging, and quality of plants. Planning on making at least three more purchases in the next three months (gonna give them my monthly plant "allowance" LOL).

I ordered 14 Purple Coneflowers on a Tuesday and they were delivered on Thursday afternoon. They were in excellent condition and were strong, healthy plants. Price was great also, better than others that I checked on. I will definitely order from them again. A+

These have to be the best mail order plants I have ever received. Large, Healthy, and the packaging is the best. Will not ever hesitate to order from this company. Customer Service is A+