Comments regarding Brent & Becky's Bulbs
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Positive | botaniquest (1 review) | On Feb 26, 2024, botaniquest wrote: I order from Brent and Becky's every fall and spring and I have never been disappointed. I love that they carry plants that are heirlooms as well as the latest, greatest cultivars. They mark their favorite plants in the catalog with a heart symbol and I've found I can always trust those to be truly great plants! Bulb quality is top notch. |
Neutral | bellesfleurs23 (7 reviews) | On Nov 6, 2023, bellesfleurs23 State College, PA wrote: It saddens me to leave a less than positive review, as the owners themselves seem lovely, knowledgeable, and passionate about plants. I had the pleasure of speaking with Mr. Brent Heath himself over the phone (I had called customer service with some daffodil questions, and the kind customer service representative transferred me to him). He was very patient, helpful, and a joy to talk with. However, this is the second year in a row now that my bulbs are shipping too late for my preference. I live in zone 6B and received all of my other bulbs (from ~10 other companies) in September to mid-October, giving me plenty of time to plant them in decent fall weather. It's November now and my Brent & Becky's order of daffodil bulbs (a gift ordered for me back in September) hasn't even shipped yet. It was the same case last year. I understand bulbs can be planted this late but I prefer to get them in the ground in October and like to be done planting on my own schedule before the weather worsens. |
Positive | dave12122 (83 reviews) | On Oct 28, 2023, dave12122 East Haddam, CT wrote: Posted on April 1, 2021, updated October 28, 2023 On April 1st, 2021, dave12122 added the following: Recently, I placed a second order with Brent and Becky's for 4 different types of lilies. The process was handled in a professional manner from start to finish, I placed the order on the phone, and the woman I spoke to (Becky herself??) couldn't have been more helpful or accommodating. She even moved the ship date up a week without any problem at all. The bulbs arrived yesterday exactly on schedule and are FANTASTIC!!! I'm so excited to see how they will perform in my garden. Once more, Brent and Becky's has hit a "Home Run"!! I can't recommend them more highly!! On October 28th, 2023, dave12122 added the following: On 10/28/2023 I received a new order from Brent and Becky's Bulbs. Frankly, it was akin to a religious experience. Besides being calm and relaxed as I slowly found spaces for each precious choice from my order, I also had time to contemplate how wonderful Brent and Becky are. Not only do they obviously LOVE what they do, their enthusiasm is contagious! I have never seen such healthy bulbs, each one is a living miracle. And their cultural instructions are spot on, I think they should expand them and write a book about growing bulbs in general. Brent and Becky make one feel good about living. They have cornered joy and spirituality like few others can and may they delight the world for many more years to come!! On Oct 28, 2023, Brent & Becky's Bulbs responded with: "On Apr 1, 2021 7:23 AM, Brent & Becky\'s Bulbs responded with: Thank you, dave12122! Yes, it is possible that Becky answered and helped you. It's also not unusual to have our Office Manager help, but usually it's the best CSAs a company could ask for - Kristen (been here for decades!), Karen or Terry will answer. We're happy that you were helped and everything arrived as expected. We appreciate your business and your kind words! Happy gardening!" |
Positive | BaileyiBlue (3 reviews) | On May 11, 2023, BaileyiBlue (Zone 5b) wrote: I have bought bulbs (tulips, hyacinths, crocuses, and leucojum) from Brent & Becky's for a couple years now and so far they've been great. Never had any issues. Bulbs have always been on time, healthy, decent size, and accurate cultivars sent. Can't really ask for anything more from a company. On May 11, 2023, Brent & Becky's Bulbs responded with: "On May 11, 2023 1:00 PM, Brent & Becky\'s Bulbs responded with: Thank you, BaileyiBlue! And we look forward to much of the same later on! We're here for you!" |
Positive | oscarkat01 (26 reviews) | On Mar 16, 2023, oscarkat01 (Zone 6b) wrote: I’ve used them for a few years and can comfortably say their bulbs are top quality and reliable. I’ve been hesitant to get foxtail lilies after a disaster with another company. Brent and Becky’s foxtail lilies thrived and were massive with full blooms the first spring after I’d planted them. None of the various bulbs I got were skimpy or unhealthy. Truth be told, a few bulbs here and there were so robust they could have been considered several bulbs. |
Positive | KIrene (1 review) | On Aug 22, 2022, KIrene Gaithersburg, MD wrote: I have been ordering from this company for many years (including when they were called Daffodil Mart (30+ years ago)). I have nothing but great things to say about Brent & Becky's. Their customer service is excellent. In more recent years, they even provided thousands of free bulbs to my 4-H club (in another state) which we planted in a local park multiple years (and they are still blooming). Everything I have received from them was in great condition upon arrival and grew well. I often take advantage of end-of-season sales and try things new-to-me, and even then, things have gone well. They are truly a 5-star company (not to be confused with Br*ck's). |
Negative | bottlegreen (8 reviews) | On Jun 16, 2022, bottlegreen Saint Paul, MN wrote: In 2018 I ordered 100 crocus bulbs from Brent and Becky's. None of them came up the following spring. Last fall I ordered 25 Tete-a-tete daffodils from them. Not one came up. I have never had this experience with bulbs from other companies and I've been gardening for four decades. |
Positive | excellentjohn (7 reviews) | On May 30, 2022, excellentjohn Zone 5B, PA wrote: I ordered some plants on their recent end-of-season sale so I didn’t know what to expect. First, the boxes were shipped immediately and I received them within a few days with great shipping notifications. The plants were perfect and wrapped with extreme care. AND, I was pleasantly surprised at how large and healthy the plants were. B&B made this an amazing experience and I can’t wait to order again! Thank you!!!!!! |
Negative | w08833 (9 reviews) | On May 10, 2022, w08833 Lebanon, NJ wrote: Brent & Becky have a no refund policy unless you report problems on receipt of the bulbs. In my case the advertised collection was not what what I received and this obviously was not apparent until the daffodils bloomed. Also, many of the bulbs did not come up. |
Positive | mmoses3222 (4 reviews) | On Dec 28, 2021, mmoses3222 Newport News, VA wrote: I only live about 45 minutes away from Brent and Becky's, so I usually order online and spend an afternoon driving up. They have an awesome selection and their bulbs always perform! On Dec 28, 2021, Brent & Becky's Bulbs responded with: "On Dec 29, 2021 2:44 PM, Brent & Becky\'s Bulbs responded with: Thank you so much, mmoses3222, our neighbor from up the street a piece! Come by and see us when we reopen in Feb.!" |
Positive | DonnaMack (69 reviews) | On Dec 22, 2021, DonnaMack Elgin, IL (Zone 5a) wrote: Posted on October 28, 2019, updated December 22, 2021 On November 11th, 2009, DonnaMack added the following: I have been ordering from B&B every year since my initial review, and I continue to be very pleased with this company. From tulips, to iris reticulata, to crocus vernus, to narcissus, the quality is excellent and the customer service superb. I am also happy to say that the required quantities have been reduced, which has given me the ability to acquire smaller quantities of more bulbs. The ten Vie en Rose daffs I just received, for example, are huge and fresh. In terms of quality, they are on par with the best. On November 21st, 2012, DonnaMack added the following: I places three orders this year - two regular orders and a sale order. All of the bulbs were wonderful, as always, and there was a nice touch. As I noted, I placed an initial order, and when I placed a second I was sent an email inquiring as to whether I could like them combined, in order to save shipping. I did, of course, but most companies would not have asked. The result was that I saves several dollars on shipping. Very nice! On May 11th, 2015, DonnaMack added the following: I received delivery on a Brent and Becky "special" adveretised on the web: Pixie 'Pinot Meunier Purple' dwarf Grape. I ordered two, because I have always wanted to grow grapes and was fascinated by the fact that I could do it indoors on my south facing patio. The two plants came today and I am delighted. Tiny grapes have already formed. Instructions are excellent, and I have a small trellis on which to grow them. I have always had high expectations of this company and my expectations were exceeded in this case. I am very pleased. On April 29th, 2016, DonnaMack added the following: I recalled that my very first order from Brent and Becky's Bulbs was lilies, and I saw some varieties I really wanted to add to my collection. I was stunned by the tremendous value. In earlier days ordering five seemed a challenge, but not now, and I grabbed great lilies at wonderful prices. It takes me back, because the very first lilies I ordered, many years ago, were five lilium regale, and I am happy to say that through two moves, those wonderful lilies are still with me. That was in 1999. What a wonderful company. On April 28th, 2017, DonnaMack added the following: I placed another order for more of the Pixie Grapes (because they were so wonderful) and for some bletilla, which I plan to grow in a pot because of my climate. They were delivered yesterday in a CRATE! I couldn't believe it. The crate had cardboard over the top, with plastic ties to secure the cardboard, the plant material was underneath in carefully packed bags with newspaper cushioning. I have never received such meticulously wrapped plants in a reusable crate - very much like a large milk crate. It was clear that it could have been turned upside down, or dropped, or tossed, and it still would have arrived in beautiful condition. Of course the plants were perfect - mine always are - but in a crate! These lovely people really care. On October 19th, 2017, DonnaMack added the following: I received my fall order on October 5th. Perfect timing. Our first freeze date is supposedly October 15, but we are actually enjoying warmer temps, and out last freeze date will be about ten days later this year. This means that I have had perfect conditions for planting the gorgeous bulbs that I received from Brent and Becky. I used to order from four or five companies every for spring and fall generalist planting. But they are so great I am down to 2, the only other one being Old House Gardens, and that is because they have a few things B&B do not. The best part is being able to order in multiples from the smallest number. I'm very glad that they explained this on the website. I garden for clients, and I would direct them to B&B (actually, it's the only company to which I direct them) and when I explain that they don't have to order 50, and there is no minimum order, and that the bulbs are first rate, and from a family company, they are sold. I put in some old favorites, but actually found things I had never seen before, and am so pleased with the quality of the bulbs and their packaging. Thank you again, all the people who take the time to package and send these beauties. On November 4th, 2018, DonnaMack added the following: Another excellent order from Brent and Becky, whose company is now number one on my ordering list. The quality is so excellent and the prices so reasonable that if they have what I am seeking, I order it from them. I tried some new bulbs this year, and as always they were packed with great care. I felt comfortable doing this because I ordered some new tulips last year. Their communication is also excellent that I know when the bulbs are coming and can be prepared. 14 years with these wonderful people. Many more to come. On February 16th, 2019, DonnaMack added the following: Is it possible that the items that you wanted were from the fall catalog? None of them are available until after March 1. I placed an order on February 15 for items I had been looking at for months but did not put in my cart. All of them went through and I have a receipt. On April 30th, 2019, DonnaMack added the following: Ah, the monotony of perfect service and beautiful bulbs year after year! Oh yes, I forget - my card had been compromised and these lovely people called me to update my information with such patience and courtesy. I just received my bulbs, some of which I had never purchased before (two kings of polyanthus tuberosa, nanus glads) because I feel confident that they will be excellent - and they are. I an reviewing the catalog for my fall orders. It's great to have the catalog for the entire year because I have the opportunity to compare my bulbs to the pictures and judge whether I need different amounts. This is something rare with companies and very welcomed. 15 years and counting. Thank you, B&B. On October 28th, 2019, DonnaMack added the following: Received excellent, plump bulbs from B&B. Nicely packaged and shipped with plenty of notice. I never worry about their orders because they are uniformly excellent. So ordered some I never had before, and look forward to their blooming, which they always do, beautifully. If they have what I am seeking, they are my choice. And they are always my first choice. On December 22nd, 2021, DonnaMack added the following: Ah, how monotonous. Another year of phenomenal bulbs from B&B. Large, plump, reasonably priced. If only every company was like them! On Dec 22, 2021, Brent & Becky's Bulbs responded with: "On May 11, 2015 8:23 AM, Brent & Becky\'s Bulbs responded with: You\'ve just made our day! That\'s wonderful news! Thank you for taking some time out of your day to spread a little cheer. All the best, and happy gardening! On Apr 29, 2016 10:45 AM, Brent & Becky\'s Bulbs added: You continue to be very generous in your kind remarks! Thank you, from all of us, for your support and trust in us! We\'re looking forward to being there for you for a long time to come! On Apr 28, 2017 7:58 AM, Brent & Becky\'s Bulbs added: Hi, DonnaMack! It\'s been almost a year exactly since we last spoke, but still, we\'re overjoyed at your happiness with how we treat our customers! We will be passing your comments on to our Warehouse Shipping staff, as they DO pay close attention and make sure everything is safe and cozy for the trip to your house. This should make their day! Thanks again for the kind words! On Oct 19, 2017 11:34 AM, Brent & Becky\'s Bulbs added: You continue to warm our hearts! Thanks so much yet again for your kind words! Happy planting! On Nov 5, 2018 8:59 AM, Brent & Becky\'s Bulbs added: Ho... Ly........ COW! For anyone who reads this, NO, we did NOT pay her to say all of this. We appreciate people who take time out of their day to compliment an individual or a company. But, if we only got ONE of these per year, we\'d be over the moon! Thank you, DonnaMack! Times 10! We look forward to making you happy for as long as we can! Happy planting and we look forward to pictures in the Spring! On Oct 29, 2019 7:07 AM, Brent & Becky\'s Bulbs added: DonnaMack, you are ALWAYS so kind to take the time to express your thoughts here! We appreciate the kind word and we look forward to continuing this relationship into the future! Thanks again! On Dec 23, 2021 11:00 AM, Brent & Becky\'s Bulbs added: We apologize for he monotony! Um..... no. No we're not. Merry Christmas and thank you!" |
Positive | esanita (17 reviews) | On Dec 20, 2021, esanita Tyaskin, MD (Zone 7a) wrote: Posted on November 5, 2016, updated December 20, 2021 On December 20th, 2021, esanita added the following: Great bulbs in amazing sizes, great customer service. I ordered several types of bulbs which arrived healthy and in perfect shape and huge! On Dec 20, 2021, Brent & Becky's Bulbs responded with: "On Dec 23, 2021 11:01 AM, Brent & Becky\'s Bulbs responded with: Thank you so much for your kind words! This was a very busy, stressful season. So, these words soothe us to no end! Merry Christmas!" |
Positive | fern4 (14 reviews) | On Nov 20, 2021, fern4 Portland, OR wrote: Another year, another great experience with Brent and Becky's bulbs. They have always sent clear emails, delivered true-to-name bulbs, and the bulbs have always been completely healthy. I cannot say all of these things are true about the other bulb companies from which I have made purchases in other years. The prices are also entirely reasonable, having compared them to a few other reputable companies. On Nov 20, 2021, Brent & Becky's Bulbs responded with: "On Nov 22, 2021 8:23 AM, Brent & Becky\'s Bulbs responded with: OH OUR GOSH! I don't think you understand how much we needed to hear that right now! We're struggling right now. With the shipping system starting us off about 3 weeks later than normal, on top of the number and sheer size of the orders, we're struggling to keep our head above water and get all of the orders out. We thank you SO MUCH for taking the time to write this review. It seems that people sometimes find it easier to complain, but won't take the time to praise. Thank you very much, and a Happy Thanksgiving to you and yours, from us and ours!" |
Negative | SusanOK (4 reviews) | On May 27, 2021, SusanOK Centreville, AL wrote: I do not know what is going on with this company but I will never order from them again after my experience this year. I have ordered from them in the past and they have been great. I ordered some black elephant ears and decided to order a few caladiums to justify the shipping. This was March 3. They E-mailed me the next day and said they did not have the elephant ears but suggested a replacement which I did not want. I told them to just credit my card for the plants they did not have in stock. I heard nothing from them - no shipping or anything. So I re emailed them after a month thinking maybe they were confused about what I wanted. They shipped the caladiums about 6 weeks after I made my order but no refund. On May 27, 2021, Brent & Becky's Bulbs responded with: "On May 28, 2021 8:02 AM, Brent & Becky\'s Bulbs responded with: Hi, Susan. "Shock" and "Dismay" are the words that come to mind. I actually thought, "She must have us confused with another company", because, as you know, this is not us AT ALL! So, I did some digging: |
Positive | Le_Not (12 reviews) | On Mar 31, 2021, Le_Not Coralville, IA (Zone 5b) wrote: I placed a large order for various kinds of bulbs (tulips, alliums, iris, crocus, fritillaries, muscari, nectaroscordum) last fall. The order arrived in a timely fashion, and the bulbs looked great. Now that it's spring, I can confirm that most of them (>90%) have been a success, which is a far better rate than the store-bought ones I bought as a control sample. I intend to order from Brent and Becky's again. On Mar 31, 2021, Brent & Becky's Bulbs responded with: "On Apr 1, 2021 8:27 AM, Brent & Becky\'s Bulbs responded with: We're so happy that you had a better success rate than the box store versions. We would love to figure out what happened that you didn't get 99% - 100%. That's what we strive for. We're available if you would like to discuss it. 877-661-2852. Thanks again!" |
Positive | colorecho (8 reviews) | On Dec 6, 2020, colorecho Stamford, CT wrote: I made a fairly large order in late summer for fall delivery (19 different kinds of bulbs). I received all the bulbs in October, in time for proper planting, and they were all very good quality. |
Positive | robbdogr (9 reviews) | On Nov 24, 2020, robbdogr Long Beach, CA (Zone 10a) wrote: Posted on August 21, 2020, updated November 24, 2020 On November 24th, 2020, robbdogr added the following: I placed my order for fall bulbs in July, 2020. I am glad I did it early in the season. The bulbs arrived in early October. By that time, their website noted they were temporaritly suspending new orders due to the unusually high volume of orders with the pandemic. I was once again very happy with the quality of the bulbs I received and the shipping. I asked for late September to mid October delivery, and they fulfilled my request, dispite the high volume of orders they must have been receiving during the pandemic. I hope to place another order when they begin taking orders for Spring shipping. |
Positive | Chin87 (1 review) | On Nov 14, 2020, Chin87 Greenwood, IN wrote: Posted on November 5, 2020, updated November 14, 2020 On November 5th, 2020, Chin87 changed the rating from negative to neutral and added the following: Hi, I just received a mail from You saying my credit card was declined and that I should call in to give the right info. I’ve been trying to call in since but always get the answering machine. Please call me on my number 812-603-2680 so we can sort it out. Also, I hate leaving a negative review.... especially as I had a very pleasant conversation with Becky when I ordered and she answered all my questions at the time. I’m sure you guys are trying your best .... If you can call me on my number or have the call arranged, I’ll correct the credit card info. in no time. On November 14th, 2020, Chin87 changed the rating from neutral to positive and added the following: Received all ordered bulbs in good condition. Thanks for following up and extending support. On Nov 14, 2020, Brent & Becky's Bulbs responded with: "On Nov 5, 2020 11:22 AM, Brent & Becky\\\'s Bulbs responded with: Ouch. This stings a lot! Another first customer disappointed in us. But, you are exactly right! First, let me address one thing. The Process Date on your order is the day we begin the fulfilment process. And it states that it should arrive within 7 to 10 business days after that. So, you order should be leaving here soon. On Nov 5, 2020 4:12 PM, Brent & Becky\'s Bulbs added: Thank you! That's very nice of you! Probably at the time you placed your order, we didn't have a clue to the mayhem that was about to hit us. We really try to go the extra mile when it comes to customer service. Hopefully we get the chance prove out in the future!" |
Negative | shinesign (5 reviews) | On Nov 13, 2020, shinesign Asheville, NC wrote: I contacted them by phone on Sept 20 and then sent an email Sept 23. I had a question about the charges on my credit card and gave them all the info. Sept 25 I got an auto generated response that they received my email. On Nov 13, 2020, Brent & Becky's Bulbs responded with: "On Nov 13, 2020 2:41 PM, Brent & Becky\'s Bulbs responded with: Yikes, all of this to a long time customer! This is a real kick in the pants. You are 100% correct! This is far from the attention we normally give people! Covid-19 is killing people, and some business, while other businesses are over run! In fact, all e-commerce business is through the roof! People are staying in and ordering online. Our orders are WAY up (3.5 times normal) and finding the staffing has been difficult (some have opted out to keep their families healthy). We are totally inundated with phone calls and orders to a point we can't keep up any more. We've actually contacted people and informed them that they wouldn't be able to fulfill their orders physically. Almost all have been thankful for our honesty. So, we're scrambling to do what we can and it has affected our normal operation and procedures. Brent and Becky are in the warehouse shipping, office workers are in the warehouse shipping, Shoppe workers are in the warehouse shipping, employee's family members are pitching in with shipping, and even our own distant family members have come into town to help a few days ago. We are truly sorry for your experience and we hope, that after things calm down, that you give us another chance. This was so unexpected and we know that once we get out from under this pandemic explosion of business, we'll be back to our normal operations and pleasing 99.9% of the people that choose to do business with us. |
Negative | gjonas (1 review) | On Nov 3, 2020, gjonas Union City, NJ wrote: This was my first time placing an order with Brent & Becky's Bulbs. The people seem nice, but very disorganized. I placed my order on October 8, and it was a while before I heard from them vial email that they did not have one of the kids of tulips I ordered. It was only later that I realized that the nursery had attached an order from someone in New Mexico, complete with name, address, and every item she ordered and her total, which was higher than mine. On Nov 3, 2020, Brent & Becky's Bulbs responded with: "On Nov 5, 2020 11:16 AM, Brent & Becky\'s Bulbs responded with: Wow, what a year for you to try us out. You are ABSOLUTELY correct! This is far from the attention we normally give people! The reason? Covid-19. In fact, all e-commerce business is through the roof! People are staying in and ordering online. So, A: orders are WAY up (3.5 times normal) and B: Staffing (some have opted out to keep their families healthy). We are being inundated with phone calls and orders to a point we can't keep up any more. So, we're scrambling to do what we can and it has affected our normal operation and procedures. Brent and Becky are in the warehouse shipping, office workers are in the warehouse shipping, Shoppe workers are in the warehouse shipping, employee's family members are pitching in with shipping, and even our own distant family members have come into town to help. We are truly sorry for your experience and we hope, that after things calm down, that you give us another chance. |
Positive | DahliasForDays (4 reviews) | On Aug 11, 2020, DahliasForDays Oakland, CA wrote: Ordered 36 dahlia bulbs...2 never grew, 1 was fairly sluggish but caught up eventually, and the other 33 bloomed their little heads off beautifully. 92% success rate = happy camper. Their ordering process is a bit archaic. Little info is available about your order online, so I had to call in several times to figure out what was going on with my order, but would happily do it again to get such high quality bulbs. |
Negative | skykik16 (3 reviews) | On May 24, 2020, skykik16 Bangkok, Thailand wrote: Posted on May 12, 2020, updated May 24, 2020 On May 12th, 2020, skykik16 added the following: You should help get more infrormation because you told me "Your new order number is #323588. Order placed on 3/16, order shipped 3/17 to Shiphigh (last name was different that Augustin) in CA. Should have arrived shortly thereafter. Have you check with Shiphigh?" What last name that you change to? I try to contact FedEx but it hard to find in this case. I just know when It's past 6 weeks ago. and you ship with no signature required. On May 24th, 2020, skykik16 added the following: I contact FedEx already. I opened claim online in missing package and call to FedEx. My case was declined. I guess because missing package is no signature required and it's past 2 months. If you send email to me at first time about shipping information, I will contact FedEx asap. But I just know on May. I lose 110.40 USD and didn't receive anything. Seller didn't help me and didn't responsive anything too. On May 24, 2020, Brent & Becky's Bulbs responded with: "On May 12, 2020 11:26 AM, Brent & Becky\'s Bulbs responded with: When we get an order from a customer, we send the order to the name and address that was entered on the order. We received your order, fulfilled your order, shipped it with FedEx because of their speed in getting orders to California. FedEx says the package was delivered to the correct address. We understand that you're upset, but FedEx is who needs to be contacted. You ordered again because you really wanted the bulbs, so we fulfilled your order again, shipped them with USPS so they could arrive before the weekend, and according to the USPS, they are delivered. We have followed our normal procedures twice now. Our social media person decided to remove you from our page due to the overly demanding, rude, and repeated messages, over and over, asking for a full refund when we did exactly what we do with all of our orders." |
Positive | Lorenzo99 (10 reviews) | On May 10, 2020, Lorenzo99 Winchester, KY wrote: Received good-sized Crinum and Amarcrinum bulbs, and they appear healthy. Reasonably priced. On May 10, 2020, Brent & Becky's Bulbs responded with: "On May 12, 2020 11:12 AM, Brent & Becky\'s Bulbs responded with: Thank you, Lorenzo! Happy planting!" |
Positive | BostonPlanted (11 reviews) | On May 6, 2020, BostonPlanted Boston, MA (Zone 5b) wrote: Ordered lily bulbs later than I should have. Placed my order last week and later realized that because of Covid19 staffing, I may not receive them until mid June! (Totally understandable don’t get me wrong). This was my error. Not wanting to sound pushy or selfish, I sent them an email a few days ago saying that I realize the bulbs may take a while to arrive but if at all possible, please ship ASAP so that I do not miss proper planting time. The bulbs arrived a couple days later. Lily bulbs can do poorly in storage and shipping but all the bulbs arrived healthy in great condition. On May 6, 2020, Brent & Becky's Bulbs responded with: "On May 12, 2020 11:11 AM, Brent & Becky\'s Bulbs responded with: We were happy to help! And we're happy that you're so pleased! Can't wait to see pictures of them later in the Summer! (Sorry, didn't see this until today!)" |
Neutral | Spindlespider (2 reviews) | On Mar 6, 2020, Spindlespider Cedartown, GA wrote: I ordered a collection of fragrant daffodils from this company about 2 years ago. The bulbs arrived in good condition and I planted them in a very large container. The first year only a few bulbs bloomed while most sent up leaves. On Mar 6, 2020, Brent & Becky's Bulbs responded with: "On Mar 6, 2020 10:39 AM, Brent & Becky\'s Bulbs responded with: Good morning, Spindlespider! We always encourage people to call us right away if something doesn't perform well. Bulbs that arrive in good condition should perform well 99.9% of the time, so something happened and we like having a chance to help figure that out. If the bulbs were planted in a good potting soil, didn't succumb to freezing temperatures during the Winter, were in full sun with good drainage, they should have done well. If they were fed in the Fall or re-potted in fresh potting soil with a high pot ash count (10-10-20, or 5-5-10 for example), they should thrive each year. So, we would love the chance to figure out what may have happened and if others had a problem with that same variety. Replacement bulbs or a credit is an easy way to handle something like this, but we need to hear from you instead of finding out years later that you are disappointed on a plant forum. Give us a call anytime at 877-661-2852. We'd love a second chance to prove to you that we are worth it. :)" |
Negative | lizslubee (2 reviews) | On Nov 24, 2019, lizslubee Newburyport, MA wrote: I placed an order for 15 Erythronium bulbs on 23 September for shipping in October. My order was processed on 22 October and I was charged the full amount plus shipping. Shortly thereafter I received an email from the company that the bulbs had gone bad - or perhaps they just ran out. In any event, no bulbs would be sent. I was credited for the product on 30 October but not the $7.00 shipping charge. I called last week requesting the additional $7.00 and was told they would credit me right away. I'm still waiting! On Nov 24, 2019, Brent & Becky's Bulbs responded with: "On Nov 25, 2019 8:31 AM, Brent & Becky\\\'s Bulbs responded with: Absolutely deserved. There must have been a miscommunication and this should have been resolved. As we told you late last night on Facebook, this was something to be fixed first thing this morning. We were home and didn\'t have access to our database late on a Sunday night. This seems to be your place for communication, so as soon as it\'s resolved, we\'ll drop another message to you here letting you know. On Nov 25, 2019 8:35 AM, Brent & Becky\'s Bulbs added: Yep, it was completely overlooked. We are so sorry, the credit for the $7 was applied and you should be getting an email with the details. |
Neutral | brahmabantam (8 reviews) | On Nov 12, 2019, brahmabantam Rimrock, WA (Zone 5b) wrote: My online bulb ordering experience was not very good with Brent and Becky's, but not negative enough to warrant a "negative". So instead I'm giving them a "neutral" although I do NOT plan to order from them again. I did love the plant descriptions in their catalog and they got everything in my order correct. I was not happy with the shipping date however. Our order arrived in early November. While I understand that one technically can plant bulbs that late in zone 5, it is not necessarily a pleasant experience. Mine arrived when the ground was frozen 2 inches. I had a miserable day planting these bulbs in the frozen ground, using a handheld drill to cut holes two inches deep in my lovely friable soil. In contrast, I made orders with John Scheepers, Van Engelen, and Longfield Gardens the same time (late July) and all those companies had my bulbs arrive in late September and early October, which is perfect for our locale - after about 2 weeks of frost but before the ground freezes. On Nov 12, 2019, Brent & Becky's Bulbs responded with: "On Nov 12, 2019 2:39 PM, Brent & Becky\'s Bulbs responded with: We're sorry you were disappointed! We are absolutely flexible about when you would like to receive your bulbs, and most people will ask for them to arrive on a certain date to fit their schedule or weather. |
Positive | kathrynk (1 review) | On Nov 3, 2019, kathrynk Reno, NV wrote: I have been ordering bulbs from Brent & Becky's Bulbs for the past several years and my experience with this company has always been outstandingly positive. The bulbs always arrive at the correct planting time and are individually labeled with a garden marker. There is always a wonderful selection of good gardener performers in their catalog.This year I ordered fall crocus for the first time (which were shipped separately at the correct time) and had a fabulous fall display. This company offers bulbs in smaller quantities than many other companies and this works out very well for a smaller garden. Additionally, when I have had occasion to speak with them on the phone (as for late additions to a pending order), their customer service has always been extremely helpful. Highly recommended in every respect! |
Neutral | GardenBits (5 reviews) | On Aug 13, 2019, GardenBits (Zone 7b) wrote: I can't speak for their bulbs, though they do have a very nice variety available. I ended up cancelling my order, which was quick and easy to do over the phone. |
Positive | knoxgal (5 reviews) | On Jul 9, 2019, knoxgal Knoxville, TN wrote: Wonderful, wonderful company. If all companies were this good, had products this superior and customer service this excellent life would be a much happier experience. On Jul 9, 2019, Brent & Becky's Bulbs responded with: "On Jul 9, 2019 2:14 PM, Brent & Becky's Bulbs responded with: HOLY SMOKES! Definitely feeling the love out there in Knoxville! Thank YOU for taking the time to say such nice things in a world where it seems easier for folks to point out the negative! You just made our day! " |
Positive | SonnyandSam (2 reviews) | On Apr 30, 2019, SonnyandSam Mechanicsburg, PA wrote: Posted on February 4, 2019, updated April 30, 2019 On April 30th, 2019, SonnyandSam added the following: 4/30/2019 Just a quick update. ALL of my 300 bulbs came up; even those I was planting in December and January. The ones that have bloomed look beautiful. Still have about 50 or so that need to bloom. IF I can find room, I'll probably order more bulbs from Brent & Becky's. Great place to shop for bulbs! On Apr 30, 2019, Brent & Becky's Bulbs responded with: "On Feb 4, 2019 10:52 AM, Brent & Becky's Bulbs responded with: SonnyandSam, we can't tell you how much it means to us when people take the time to send out a good word. But YOU! Wow! Thank you for taking your time to submit not only wonderful comments but also in such detail! On May 1, 2019 7:38 AM, Brent & Becky's Bulbs added: Thank you SO much! We appreciate the kind words AGAIN! This will bring smiles to our staff's faces!" |
Positive | ConGar (15 reviews) | On Mar 10, 2019, ConGar wrote: Posted on May 2, 2010, updated March 10, 2019 On May 2nd, 2010, ConGar added the following: Well, all but three of the fall bulbs popped up this spring, and I freely admit the ones that didn't were completely my fault - I had to order a few more bulbs than I actually needed (on all but one variety I had to order ten bulbs of each, which left me with a few "oddballs."), and I didn't have a good space for a few of them which meant they ended up in very bad spaces, and so I'm not surprised they didn't make it, I am surprised that one of them did try and shoot some green up, it just couldn't make it in the end. Anyway, I ordered a few bulbs for spring, and while I think they'll all be okay, I had to plant six of them sideways because I literally couldn't figure out top/bottom, but I've done that before on other bulbs and have never had any problems with sideways planting. However, I ordered a Dahlia and while it looked over all great there were a couple of the "roots" almost broken off, I went ahead and planted it, then called B&B just in case. As I told them I think it'll be fine, but different from other companies I deal with (ones offering a lifetime or one year replacement) B&B doesn't do that, so I knew I needed to let them know that it was damaged (at least slightly) on receipt. As I said I think it'll be fine, but thought it would be best to let them know just in case it ends up not being fine. But despite that small damage to that one plant, I'm still positive about this company. On March 10th, 2019, ConGar added the following: 10 years since my first order (2009) with this company and still completely positive. However, I will admit that this time my trying to order didn't go smoothly. Admittedly the night I was trying to place my order I didn't know if it was my PC or their website, but I was having trouble getting my purchase together and then getting it to the order stage - so much so that I was about to give up and just use a good old fashioned phone call to place my order. Though as it was late I would've had to wait until the next business day so I kept trying. But finally I got it together and was able to place my order, but I thought something seemed off yet I admit I wasn't sure what was "off" so I decided to just set back to wait for my order. Several days later I get a good old fashioned letter from them stating that for some reason the computer didn't give me the full discount on my order and they had caught it and fixed the issue. Score for them, because as I had I'd thought something was off I wasn't sure what and had decided to let it go as it could have easily just been in my head you know. Anyway, while I don't have the order and won't for about a month (which is fine) that good old fashioned and unexpected letter makes me feel very good about this company even better than I already felt about them. On Mar 10, 2019, Brent & Becky's Bulbs responded with: "On May 1, 2019 7:37 AM, Brent & Becky's Bulbs responded with: Here's to another great 15 years! Thank you for everything!" |
Neutral | tsfad (1 review) | On Feb 15, 2019, tsfad Owensville, MO wrote: I have ordered from Brent & Becky's only a couple of times before and had a positive experience. The reason for my neutral rating is that I received a catalog in which an order can be placed and paid prior to March 1st and receive a 10% discount. The problem is that when looking online at the spring bulbs available, the vast majority of them cannot be ordered until after March 1st. I emailed the company about this a couple of weeks ago through their website, but a few days after I emailed I received a notification that the email could not go through. I do not know why this occurred. I have ordered in the past using the 10% discount prior to March 1st, but at that time all of the products were available to be ordered. Now when looking at the website, most items that I would want and possibly anyone else would want are not even eligible to be ordered until after March 1st. In fact, in looking at the website, there is very few items that even can be ordered before March 1st. I find this very disappointing. Even though the items will be shipped later due to spring I would like the opportunity to order what will be available now. It's a little misleading to offer the 10% discount, but yet have very few items that will ship in the spring even eligible to be ordered prior to March 1st.. On Feb 15, 2019, Brent & Becky's Bulbs responded with: "On Feb 18, 2019 11:39 AM, Brent & Becky's Bulbs responded with: Hello, tsfad! Thanks for taking the time to review us! |
Positive | jeh1856 (5 reviews) | On Jan 29, 2019, jeh1856 Fombell, PA wrote: I mostly buy tulips and daffodils ever year. Every year they have been excellent quantity with good results. On Jan 29, 2019, Brent & Becky's Bulbs responded with: "On Jan 31, 2019 9:03 AM, Brent & Becky's Bulbs responded with: Thank you so much! This is always our goal, so thank you for taking the time to let us know!" |
Neutral | AS (46 reviews) | On Jan 26, 2019, AS (Zone 7a) wrote: Posted on March 28, 2011, updated January 26, 2019 On July 26th, 2007, AS added the following: I finally remembered to update this. Soon after I posted my comment, I was contacted by an employee of Brent and Becky's, who told me that Brent and Becky have never been able to grow the leucocryne successfully in their garden either. I pointed out that their catalog description of growing conditions was misleading, as it suggests this bulb would be perfect for at least one growing season in my soil (though survival over the winter might have been iffy). I also suggested that they label any unfamiliar bulbs that are particularly finicky/ difficult to grow. I wasn't offered any refund, but at least I'm glad to see these particular bulbs are no longer being offered in their catalog. If "education is our most important product", as they claim, they can learn from someone else's mistakes next time, not mine. On July 26th, 2007, AS added the following: To clarify: Personally, I've added them to my "never again" list, based on their customer service. I buy bulbs for my benefit, not to trial unfamiliar bulbs for the company's benefit. But given that their other bulbs were fine, I wouldn't recommend against them either, as long as you stick to familiar things. On March 28th, 2011, AS added the following: After seeing a couple of recent comments and sympathizing, I wanted to comment that I'd definitely read this company's guarantee before ordering, and make sure you can live with it. I didn't, and regretted it. What it boils down to is that they guarantee that 1) the bulbs will reach you in good condition. 2) IF you can get them to grow, they will be true to name. There's no guarantee that they will be big enough to bloom the first year, and they specifically do not guarantee that their bulbs will grow successfully. It seems like this works fine for most of the things they sell, but it can be frustrating when things go wrong. (My own customer service experience felt irritatingly condescending.) I'd also note that they are somewhat weak on warnings for bulbs that may be a little tougher to grow successfully. As an example, at least two other bulb companies note under calochortus that they hate freezing and thawing, but B & B do not. This might be a problem in parts of the country where freeze/thaw cycles are common. Given their guarantee, I suggest some independent research before ordering anything unfamiliar. On January 26th, 2019, AS added the following: A few years ago, I ate my words and ordered a couple of things from them because they had a variety of lily that's a favorite of mine and was very difficult to find anywhere. I stayed away from anything unfamiliar, everything grew. and most bloomed that year. But use caution if they don't state a bulb size. I bought one crinum from them and a couple from another company that year. The crinums from the other company have been blooming and putting on a nice show for the last couple of years. The one from Brent and Becky's was tiny by comparison and has yet to bloom, though it wasn't cheap. Off topic: as a scientist, their idiosyncratic use of "nickname" rather than "common name" mildly amuses me - but please don't follow their example or you might end up looking a bit silly. They're essentially saying that "dog" is the nickname for Canis familiaris. On Jan 26, 2019, Brent & Becky's Bulbs responded with: "On Jan 29, 2019 11:08 AM, Brent & Becky's Bulbs responded with: Hello, AS! We wish you had had better success with our products. We're always available to call or email to let us know so we can figure out how to make things right. |
Neutral | RHopson (3 reviews) | On Jan 3, 2019, RHopson Mobile City, TX wrote: Posted on September 16, 2017, updated January 3, 2019 On January 3rd, 2019, RHopson added the following: The bulbs came and, at best, I can give them a neutral rating: while all grew, only the most common of them, like dependable daffodils/Narcissus, actually bloomed. I gues I'll wait for this coming spring to see if the others actually bloom. Saddest thing is that my tulips grew and produced an odd-looking flower bulb that soon turned brown and, stangely, when they opened, they were actually already a wilted brown color. |
Positive | Fancy213 (3 reviews) | On Nov 19, 2018, Fancy213 Saint Paul, MN wrote: Had been getting their catalogs for a few yrs and saw they had some amaryllis for sale that I would like to add to my collection. So placed the order I believe it was in Aug. they were shipped in Oct. They arrived in excellent condition except for 1 the flower stem was a bit damaged, it bloomed fine. But, was blown away as to the size of the bulbs, they were beyond huge. I know I will be ordering again from them in the future. On Nov 19, 2018, Brent & Becky's Bulbs responded with: "On Nov 19, 2018 12:36 PM, Brent & Becky's Bulbs responded with: Whoop, whoop! (happy dance) We're thrilled that you're happy with your decision! Thank you for taking the time to express your positive feedback! We'll do our best to continue to impress you! Happy Thanksgiving to you and yours from us and ours!" |
Positive | carolmo (23 reviews) | On Oct 27, 2018, carolmo Olathe, KS (Zone 5a) wrote: I order from them almost every year - always get the very best bulbs - this time I got 5 fancy daffodils in yellow and coral pink - gave 1 of each to daughter - she said they are huge and double - I said they always are - she asked if they would really provide 2 blooms - I said of course. I thought she knew more than me by now. Bet she starts ordering from these guys now. ;) On Oct 27, 2018, Brent & Becky's Bulbs responded with: "On Oct 29, 2018 7:41 AM, Brent & Becky's Bulbs responded with: Thank you for sharing this wonderful story! It's great that you're passing on your knowledge to the next generation. And we'll be here for them when they call. And thank you for your kind words, it really means the world to us!" |
Positive | Tidewatergarden (5 reviews) | On Jun 2, 2018, Tidewatergarden Waverly, VA wrote: Ordered from them for three+ years. Always good to great to excellent quality bulbs, rhizomes, tubers and plugs of perennials. Great pricing. Highly recommend. On Jun 2, 2018, Brent & Becky's Bulbs responded with: "On Jun 4, 2018 8:00 AM, Brent & Becky's Bulbs responded with: Howdy, neighbor-down-the-road-a-piece! |