Comments regarding Brent & Becky's Bulbs
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Negative | garyj59 (19 reviews) | On May 7, 2018, garyj59 Sheboygan, WI (Zone 5a) wrote: Posted on May 6, 2018, updated May 7, 2018 On May 7th, 2018, garyj59 added the following: No, I did not call because according to your guarantee you are not responsible after the bulbs were planted. I dug them up and they were all mush, all the bulbs were planted in the same area within 3 feet of other tulips that did just fine. I also noticed that the ones that did not come up are no longer on your site. On May 7, 2018, Brent & Becky's Bulbs responded with: "On May 7, 2018 8:09 AM, Brent & Becky's Bulbs responded with: Wowee! That really stinks! First question (and this usually is our first question), have you given our office a call yet? We can begin to figure out if it's an issue with the cultivar or something else. The second question is, have you dug down to see what's there? There can be 3 possibilities: Mushy mess = they froze. Partial bulb pieces = they were eaten. Wrinkled and shriveled = they just didn't perform. If you can communicate that with us either here or, to save a step, call our offices directly, we can take steps toward solving this problem and making it right. Our number is toll-free 877-661-2852. |
Positive | OldGeezer164 (2 reviews) | On Apr 26, 2018, OldGeezer164 Newnan, GA (Zone 7b) wrote: Posted on December 9, 2017, updated April 26, 2018 On April 26th, 2018, OldGeezer164 added the following: All the bulbs have come up and are doing well. On Apr 26, 2018, Brent & Becky's Bulbs responded with: "On Dec 11, 2017 8:45 AM, Brent & Becky's Bulbs responded with: ** swoon ** This is a great way to start out the week! Thank you so much! Holler if you need us!" |
Positive | dacoitdan (11 reviews) | On Apr 11, 2018, dacoitdan Lanexa, VA wrote: I just received my spring order a few days ago. I was worried that it could get messed up due to the fact that I added to the order once and then later merged in a second order. I shouldn't have worried, because the order was perfectly filled. This was the best package order from any garden source that I have every received in my 40+ years of gardening by mail order. The order was shipped in a large plastic bulb crate secure and sound. All of the bulbs and plants were top size or larger and super healthy. When I was adding to and merging my orders, I spoke with two different customer service reps. Both were very helpful, knowledgeable and courteous. They saved me shipping costs when merging in the second order. From quality product to price, packing, shipping and customer service, I highly recommend this company. On Apr 11, 2018, Brent & Becky's Bulbs responded with: "On Apr 11, 2018 11:29 AM, Brent & Becky's Bulbs responded with: Holy crow! This is the type of review we strive to receive every day! And you've just made ours! Thank you!!! Actually, the only thing that would have made it better would have been if you had come to get your order in person, neighbor! ;) You're not that far away, you should come visit sometime! The gardens are popping like crazy! |
Positive | ncbill (11 reviews) | On Dec 6, 2017, ncbill West Jefferson, NC wrote: Posted on June 13, 2015, updated December 6, 2017 On December 6th, 2017, ncbill added the following: I am giving Brent & Becky's a positive rating, mostly for nostalgia reasons. I did get some nice bulbs from them this year, but the multiple frustrations with their policies, systems, and website, eclipsed any satisfaction from superior product. In late May (in order to receive a tiny discount), I placed a small-ish order ($220ish) for fall-shipped bulbs. Shipping charged was over 10% of the order cost. I ordered some fall crocus, and knew from clearly expressed policy in the B & B catalog, that I would be assessed additional shipping costs for that order. Now, B & B is the only company I know of that does this. With other companies, I can place an order that includes both fall and spring-shipped product, and there is no additional cost. In fact, if another company, for any reason, splits an order into multiple shipments, they cover those costs themselves. But, whatever. This was their policy and I ordered. In June, a young lady called saying she was "collecting" for that fall-shipped order. Collecting then for an order that wouldn't ship until September, October, or November? WTH? Turns out she was only collecting for that weird extra shipping fee, but in no way did she indicate that during her call. I don't think she could accurately explain what she was doing because she had no idea what she was doing. At no point in time was the status of my order expressed correctly on the B & B website. Later, I was contacted again by B & B to "collect" for this order, which started all kinds of confusion. I thought I had already paid in June, my "account" page on the website was useless to explain anything, and even the customer service folks at B & B were unable to explain to me what was going on and what had happened with this order. It finally got sorted out, and I received the orders. The bulk of the order, was delivered a full month after the orders from all the other vendors had arrived...so I was waiting for this order to fully plant new beds. The bulbs this time were just average to good, nothing exceptional. The packing was not the quality I have come to expect from B & B. The bags of bulbs were too loose inside the box, some of the bulbs were "too" sprouted, and the extra space in the box allowed the contents to bang around inside and smash/break some of the sprouts. None of that is awful or unforgivable, was just frustrating. Last month, when I received the 50% off notice for the B & B end of season sale, they had quite a few things I really wanted. I was going through the whole catalog, making sure to choose the right combinations of things to plant complete beds, since these bulbs would be arriving with no other plant material to join it in plantings. A few of the things I wanted disappeared while I was shopping (that happens. 50% off, right?). There were still enough of the things I wanted that I could place my order, so I did. A few days later, I received an email (on my phone) from B & B that some of the items, promised in stock at the time I ordered, were sold out. Now, they have this system that tells you, to the exact number, how much of anything they have on hand. But still, nobody's perfect, mistakes happen, etc. I was instantly exasperated, and just responded on my phone, "Can I cancel the whole order." This is what the notice said: "Unfortunately, we are sold out of Lilium Muscadet and Lilium Regale. Thank you so much for your order. When your order goes down into our warehouse, if something is not available, you will NOT be contacted. Inventory is changing rapidly, and it is impossible to hold orders. If your credit card was charged for the item no longer available, the appropriate amount will be credited back to the same card." So, they were telling me that they were sold out of two of the things I most wanted, and furthermore, if MORE of the items I wanted were not on hand, I would NOT be notified and anything on my order, or the whole order, actually, could be sold out. As I said, I was instantly exasperated, and responded "Can I cancel the whole order." Later at home, on a real computer screen, I looked at the email and saw this in the original message from B & B: "PLEASE DO NOT REPLY TO THIS EMAIL as it is only used for outgoing messages and not monitored for incoming messages or replies." I wasn't quite as angry then as I was when I received the original cancellation notice, so I thought, "OK, they didn't get my message, I'll still get the order, I will make it work." The next day, I received a notice from my credit card company that B & B had refunded my entire order. No notice from B & B at all, and the B & B website still shows the order as active. (Deep sigh.) I use a really fast computer...a 2017 MacBook Pro with quad-core processors. It's lightning fast to shop almost any website...but not Brent & Becky's. The catalog and cart interfaces are clunky and needlessly complicated. I still love B & B. My past experiences with their service and product have placed them head-and-shoulders above their competition, even though they are by far the most expensive source from which I order. This year, confusion and frustration clouded my experience, and then getting average product that was (in my opinion) shipped late, over-sprouted, and poorly packed... I'll accept my part in the confusion, but really, with an operation like B & B has, there is no excuse for their website account and order histories not to display accurate and understandable information about the status of each order at any given time. Great company. I hope they are not riding on their great reputation while they let the quality control fall by the wayside. I hope they haven't grown so big that they can't be awesome any more. I hope my experience this year was a comedy of errors and misunderstandings. On Dec 6, 2017, Brent & Becky's Bulbs responded with: "On Jun 14, 2015 8:32 AM, Brent & Becky's Bulbs responded with: Holy. Cow! Thank you! We're practically light headed after reading that! We really do give our all everyday, and we spend a lot of time making sure you get the best product available. So, we aren't the "cheap guys" or "box store" types, and we don't apologize for that, because we feel that in the end, you win! On Dec 7, 2017 8:59 AM, Brent & Becky's Bulbs added: Hey there, ncbill. |
Negative | AbsoluBillsMood (1 review) | On Oct 17, 2017, AbsoluBillsMood Springdale, PA wrote: Extremely slow shipping that causes products to arrive (hopefully, they have not yet), well after the ideal planting time. Even though it will be very late to plant them, I will have to pay a 25% restocking fee to return the product. A company that specializes in bulbs should ship products at the appropriate time for that region of the country. It is very difficult to reach customer service, since they do not always answer the phone. On Oct 17, 2017, Brent & Becky's Bulbs responded with: "On Oct 17, 2017 10:27 AM, Brent & Becky's Bulbs responded with: Interesting comments, thank you for posting them here. |
Positive | GardnerGreg (4 reviews) | On May 31, 2017, GardnerGreg Norwalk, CT wrote: I was a little skeptical of Brent and Becky's at first because the web infrastructure and ordering seemed a little dated but I'm very glad I ordered my dahlias from them. I really liked the small order size; it allowed me to try some new dahlias without having to buy 5+ at a time and their prices were comparable to bulk pricing. Each root was very healthy and I think I have only had 1 not come up. The little thing that I appreciated the most was their plant labels; each bag has a green, hard-plastic label that doubles as a plant marker. I planted 50ish dahlias this year and the last thing I wanted to do write another marker. On May 31, 2017, Brent & Becky's Bulbs responded with: "On May 31, 2017 11:35 AM, Brent & Becky's Bulbs responded with: Thank you for your trust in us. Our website is always a work in progress and hopefully, it will be a better experience for you in the future! And we're honored at your trust in us as a first time customer. We look forward to making you this happy - at least - in the future!" |
Positive | RebeccaLynn (25 reviews) | On May 25, 2017, RebeccaLynn Winston Salem, NC (Zone 7a) wrote: Posted on December 19, 2015, updated May 25, 2017 On June 5th, 2014, RebeccaLynn added the following: I can't believe how fast Brent and Becky get their orders out! I ordered on June 3; they arrived on June 5. Incredible! Carefully packed. Everything looks great. Tomorrow morning they go in the ground. Too hot this afternoon! Lilies, alstromeria, and hippeastrum - 45 bulbs. On June 4th, 2015, RebeccaLynn added the following: My order of 25 Matrix lily bulbs (5 pkgs) arrived yesterday. As I expected, they were fresh, large, and well packed. I planted them today. On December 19th, 2015, RebeccaLynn added the following: I've been reading vintage garden books lately, and have become intrigued by "small" or minor bulbs. Just before Brent & Becky's fall planted catalog closed, I ordered several dozen Chionodoxa and Crocus bulbs and planted them in a small area in the lawn. This was a few weeks ago, and we've had nothing but rain since! If I'm lucky and they don't rot or get eaten by the pesky voles, I'll see tiny, colorful flowers blooming in late winter and very early spring in the lawn. I can't wait! On May 25th, 2017, RebeccaLynn added the following: SO IMPRESSED - again! I placed an order on May 23rd for 2 Dancing Queen Hippeastrum bulbs, 2 Hercules Hippeastrum bulbs, 5 Lilium Muscadet bulbs, and 5 Lilium Scherezade bulbs. The box arrived this afternoon, May 25th! Beautiful, big, fresh bulbs! The Hippeastrum (Amaryllis) bulbs were bigger than most turnips I've seen; planted them this evening. Will plant the Liliums tomorrow! On May 25, 2017, Brent & Becky's Bulbs responded with: "On Jun 5, 2015 1:23 PM, Brent & Becky's Bulbs responded with: (Does a "Happy Dance"!) On May 26, 2017 7:18 AM, Brent & Becky's Bulbs added: On June 5th, 2015, you made us do a Happy Dance! And again, we're groovin' up and down the hallways! Thank you for making our day! It's been cloudy and rainy all week, but today the sun came out and we read your post! Can't get much better than that!" |
Positive | piscesxander (6 reviews) | On May 9, 2017, piscesxander Sacramento, CA wrote: This year was my first year ordering from Brent and Becky's and I'm very happy with the goodies I've received. Everything arrived very healthy and is coming up perfectly. Their prices are fantastic and they offer a huge range of very exotic and rare lovelies. I will definitely order from them again. On May 9, 2017, Brent & Becky's Bulbs responded with: "On May 9, 2017 7:21 AM, Brent & Becky's Bulbs responded with: Thank you so much for your kind words! And welcome to the Brent and Becky's family! We look forward to helping you beautify your world for years to come. And speaking of years, it's been YEARS since we were in Sacremento, but we need to get back! We thoroughly enjoyed ourselves! Happy gardening!" |
Positive | psychopsis (3 reviews) | On May 6, 2017, psychopsis Ann Arbor, MI wrote: After browsing lots of online bulb listings this winter, the combination of reasonable prices and interesting selection led me to choose to make an order from Brent and Becky's. My bulbs shipped the week promised when my order was placed, an appropriate seasonal time for my region. The shipment arrived with everything looking healthy and robust. When one item had not been included, the company's customer service representatives helped me resolve the issue quickly and easily. Would order again. On May 6, 2017, Brent & Becky's Bulbs responded with: "On May 8, 2017 7:52 AM, Brent & Becky's Bulbs responded with: Your experience just touches our hearts! It's SO great to hear that people "get us". We try to offer as much variety as possible without overwhelming people, at prices that are fair and reasonable. We do everything we can to honor the wishes of our customers. And, also in your case, if something goes awry (which happens - we're human), we do everything we can to make it right as quickly as possible. Thank you for your kind words and we look forward to being there for you in the future! Happy Gardening!" |
Positive | PapilioTx (1 review) | On May 6, 2017, PapilioTx Austin, TX wrote: Awesome! Shipped very timely. Arrived well packed. Included instructions, a catalog & invoice. Bulbs very healthy. These will be a gift so I am extra pleased! Will order again. On May 6, 2017, Brent & Becky's Bulbs responded with: "On May 8, 2017 7:48 AM, Brent & Becky's Bulbs responded with: We're so happy that YOU are happy, and we hope the recipient of your kind gift is also happy! Thanks so much for sharing, and we'll do our best to make sure everything runs as smoothly for your future orders!" |
Positive | cwalke (19 reviews) | On Apr 12, 2017, cwalke Longview, WA (Zone 8b) wrote: Having never ordered from this company before I made a small order of lilies...a hard bulb to damage relatively speaking. They arrived a couple weeks ago and were nice and large. They're in the ground and will settle right in I'm sure. On Apr 12, 2017, Brent & Becky's Bulbs responded with: "On Apr 13, 2017 12:41 PM, Brent & Becky's Bulbs responded with: Well, since we're all human, sometimes things happen. But your experience is what we strive for every day! Thank you for your new trust in our company and we'll do everything we can to make sure every experience is just like this one!" |
Positive | McCallTN (4 reviews) | On Mar 15, 2017, McCallTN Maryville, TN wrote: I have ordered spring bulbs the last two years. Good quality. Example, five Monal Daffodils planted last fall produced 16 bloom stalks this spring. On Mar 15, 2017, Brent & Becky's Bulbs responded with: "On Mar 15, 2017 6:03 PM, Brent & Becky's Bulbs responded with: What WHAT!?!? Boo-yah! Whoop whoop! (sorry, celebrating!) |
Neutral | Loretta_NJ (3 reviews) | On Mar 5, 2017, Loretta_NJ Pequannock, NJ (Zone 6b) wrote: I have been buying from this company for many years on and off and have had mostly a good experience. I always expect some disappointment when dealing with live plants and I don't go running back to return every failure or mislabeled plant. Even when one year my bulbs came covered in aphids, I took care of it on my own and did not fault the company because sometimes it happens. I still buy from them but are they a Top 5 company? Not to me. |
Positive | mphsgardener (5 reviews) | On Dec 29, 2016, mphsgardener Memphis, TN (Zone 8a) wrote: I have placed multiple orders over the years with Brent & Becky's Bulbs. They have an extensive selection, I find the website easy to navigate, all the bulbs I've received have been healthy and large. All orders I've received have been accurately filled, arrived on time, and are well packaged. I view my purchases as an investment and am rewarded every year as the bulbs I've planted multiply and make my yard beautiful. On Dec 29, 2016, Brent & Becky's Bulbs responded with: "On Jan 23, 2017 11:55 AM, Brent & Becky's Bulbs responded with: Thank you so much for your kind words! We missed seeing this over the holiday and you have made our day! Happy New Year!" |
Positive | nitzi1944 (12 reviews) | On Dec 17, 2016, nitzi1944 Kings Park, NY (Zone 7a) wrote: Posted on November 23, 2015, updated December 17, 2016 On May 12th, 2008, nitzi1944 added the following: The liatris are already showing signs of growth. All 10 of the "Alba" have sprouted. I can't wait for them to bloom this summer. So far, I am thrilled with this company. I am planning to order bulbs to be planted in the fall. The catalog looks great. This is top notch company to order from. You get what you pay for! On October 9th, 2010, nitzi1944 added the following: I just received my order of bulbs. They all look fantastic, big and healthy. Most of the daffodils have 2 or 3 bulblets attached to the mother bulb. I planted daffodil"Stratosphere" this morning. All the bulbs were well packed and arrived in a nice plastic crate by UPS. I can't wait for Spring! On October 29th, 2010, nitzi1944 added the following: I just finished planting N. Acropolis and 50 N. Manly. This was from an additional order. The bulbs arrived within a week and were packed well. I have to say the two bulb trowels I ordered mde planting so much easier and efficient. It only took a little over 1 hr. to plant 100. Whew!All done for this year. The quality of blossoms should be fantastic next Spring. On May 9th, 2011, nitzi1944 added the following: All the bulbs I Ordered came up and were specacular. Acropolis, Manly and Stratosphere daffodils kasted a long time. People were knocking on my door to compliment the display. Highly rec. B and B. On October 29th, 2012, nitzi1944 added the following: My bulbs arrived on time. They are huge and healthy. I can't wait for the hyacinths and tulips to bloom next year. Great product. On June 17th, 2013, nitzi1944 added the following: I recently contacted Brent and Becky regarding Madame Lefebre red tulips which were not true to the catalog, and don't look like any of friends Madame Lefebre. I believe they were mislabled. My son also sent pictures. Even though this company believes they are the real thing, they still are giving me a credit on my account. What a nice way to keep a customer. This is a great company who still believes, "The customer is always right." Can't wait to order from the new catalog. On October 30th, 2013, nitzi1944 added the following: Got my hyacinth bulbs last week and planted them. They were huge and well packed. no duds. I ordered Peter Sty. and Yellow Queen. I'm giving yellow queen another try since you credited my acct. last year b/c they bloomed all white. Thanks B and B. On June 18th, 2015, nitzi1944 added the following: Finally,my Liatris bulbs arrived today. My original order is somewhere in space, but Brent and Becky resent the order on 6/16/15. It was well packaged and was delivered to my doorstep. The bulbs look very healthy. Thanks a bunch, guys. On November 23rd, 2015, nitzi1944 added the following: My 6 Amarylis bulbs arrived in great condition. I planted them this morning. I look forward to beautiful blooms! A great company to do business with! On December 17th, 2016, nitzi1944 added the following: A great company to deal with. 99% of their bulbs come up AND THERE'S ALWAYS A GREAT SELECTION. Top quality merchandise. The website is a little difficult to navigate for those of us who are 'techno phobic." It's good to have a son who helps with that!!! On Dec 17, 2016, Brent & Becky's Bulbs responded with: "On Jul 22, 2013 8:52 AM, Brent & Becky's Bulbs responded with: HOLY MOLY! We can't believe that you've taken the time, this many times, to say such nice things about us! Thank you, thank you, THANK YOU! It means the world to us!" |
Positive | brianaucuba (22 reviews) | On Nov 2, 2016, brianaucuba PEQUEA, PA (Zone 6b) wrote: I placed my first ever order with Brent and Becky's Bulbs this fall. Using the online catalog I placed my order quickly and easily for some Eranthis and Cyclamen. I was contacted shortly thereafter by their staff to let me know the Cyclamen were sold out. No problem -- I substituted some Helleborus. The bulbs and plants arrived in perfect shape today. The plants were packed with great care. The unavailability of the Cyclamen is not a big deal to me. I realize that things can happen when dealing with live plants as opposed to manufactured goods. I am giving my first order with Brent and Becky's Bulbs a positive rating. |
Negative | mylittletrees (21 reviews) | On Sep 20, 2016, mylittletrees Corning, OH wrote: Posted on September 9, 2016, updated September 20, 2016 On September 20th, 2016, mylittletrees added the following: I did email one of your associates and ask for a finalized invoice, but never heard back. Concerning the size of the crocus corms. I respectfully disagree. Maybe it was because I was a new customer or maybe because I had a small order; all I know is the corms I received were small. On Sep 20, 2016, Brent & Becky's Bulbs responded with: "On Sep 12, 2016 12:18 PM, Brent & Becky's Bulbs responded with: Oh my, we're so sorry that you had such a bad experience! |
Positive | lanky14 (1 review) | On Aug 2, 2016, lanky14 Cleveland, OH wrote: I have been buying from Brent and Becky's for about four years. I consistently receive good customer service and excellent bulbs and plants. |
Positive | Elspeth65 (6 reviews) | On Jul 10, 2016, Elspeth65 Stow, OH wrote: I placed quite a large order with Brent and Becky last fall. It arrived in good time for planting, and all the bulbs were huge and healthy. Many of them had so many offsets it was like getting 2 or 3 bulbs in one. They all came up in the spring, even the ones the dog replanted, and bloomed fiercely. I'm very pleased and will definitely order again. |
Neutral | BJames1 (19 reviews) | On Jun 19, 2016, BJames1 Elizabeth City, NC (Zone 8a) wrote: Posted on January 5, 2010, updated June 19, 2016 On June 19th, 2016, BJames1 changed the rating from positive to neutral and added the following: Plant quality has suffered in the past couple of years I have ordered from this company. I have received rotten and virused bulbs and herbaceous perennials that were the size of plugs. Company has tried to compensate for poor quality upon contacting customer service. |
Neutral | Botanist3 (4 reviews) | On May 19, 2016, Botanist3 Stanardsville, VA (Zone 6b) wrote: Posted on May 11, 2016, updated May 19, 2016 On May 11th, 2016, Botanist3 added the following: When I first commented on our last shipment of Colocasia, I left out another detail, wanting to be sure before I posted: the Colocasia were shipped with spider mites. Curiously, some leaves, young ones, had been cut off prior to shipping. We noticed this and a "sandy" looking pattern on the leaves. Later, a microscope and fine webbing confirmed the infestation. This was not a case of mites crawling onto the plants-they had obviously been there awhile, judging by the eggs and nymphs. Having managed nurseries for over 30 years, few things are as annoying as importing pests into an otherwise clean growing area. Miticide has been applied, along with bottom heat, fertilizer and HID lighting to try and get the 3-4 inch plants to a usable size. Anyone purchasing these plants should be on the lookout, in case the issue has not been resolved. On May 19th, 2016, Botanist3 changed the rating from negative to neutral and added the following: Brent & Becky's did issue a credit for the plants. However, I tried numerous times to reach Jay, who kindly gave contact information/phone, cell numbers-after some days, I've given up on that. After six attempts, there's not much use. My review was updated to neutral vs. negative. I can't give a positive experience do to the lack of ability to speak with Jay and the inconvenience of having to treat my growing area for mites and having to locate replacement plants needed for a public display. On May 19, 2016, Brent & Becky's Bulbs responded with: "On May 11, 2016 10:39 AM, Brent & Becky's Bulbs responded with: Good morning! We have taken your comments quite seriously. We have been investigating your order. All we see here on this website is that you are from Stanardsville VA. We only have one customer in Stanardsville and it is a Nursery. On the 2016 order for this customer, there are no Colocasias. Since you haven't contacted us directly about this situation, we're assuming that we may have the wrong customer. Would you be willing to email your customer number, order number or anything else you can share to jay@brentandbeckysbulbs.com? |
Positive | susand24224 (3 reviews) | On May 11, 2016, susand24224 Davenport, WA wrote: Bulbs received several weeks ago (late April) and as always they are large, healthy, and appear ready to grow. I have never been unhappy with an order from Brent & Becky's. |
Positive | kawand33 (7 reviews) | On May 7, 2016, kawand33 Lansing, MI (Zone 5a) wrote: I ordered dicentra - alba and dodecatheon - media from Brent and Becky's Bulbs and both are sprouting beautifully. I can't wait to watch them continue to grow this season. I would recommend this company. |
Positive | MollyBlooms (12 reviews) | On May 1, 2016, MollyBlooms Grosse Pointe Farms, MI wrote: Posted on November 14, 2015, updated May 1, 2016 On April 8th, 2015, MollyBlooms added the following: Same great service, and again without a complaint from me. Bad weather delayed my cut flowers from B&B; almost all were still just fine and I did not plan to complain. These things happen. But B&B called and offered to either replace the flowers or give me a refund. I chose to apply the amount toward my next B&B order, which I will place shortly. This company wants to make things right even when the problem wasn't of their own making. On May 8th, 2015, MollyBlooms added the following: My summer bulb order has arrived. Everything was very carefully packed and looks to be in excellent condition. And as always, detailed growing instructions. On November 14th, 2015, MollyBlooms added the following: Just received my latest bulb order from B&B (they were very patient, calling me several times to clear up an ambiguity in my order). Nice healthy-looking bulbs, packaged carefully and well labelled. If only the gardener were as good as the bulbs! : ) On May 1st, 2016, MollyBlooms added the following: Placed an order in April for a Musa and some summer-flowering bulbs. In a week I had my order! The Musa looks nice and healthy, and the bulbs are firm and of a good size. My experience was consistent with the good history I've had with this company. (And it has a fine catalogue as well.) On May 1, 2016, Brent & Becky's Bulbs responded with: "On May 8, 2015 10:57 AM, Brent & Becky's Bulbs responded with: Thanks for your kind post, MollyBlooms! We really do appreciate your business! We look forward to serving you further in the future! Happy Gardening!" |
Positive | jakeofpk (4 reviews) | On Apr 19, 2016, jakeofpk Exeland, WI wrote: This is my second year of ordering bulbs from Brent and Beckys. Last years dahlia bulbs arrived when requested and were in excellent shape. I started them indoors about six weeks before the set out date (requested delivery date was met). The dahlias sprouted and grew beautifully. I was so impressed that I ordered from them again this year. The bulbs are planted and sprouted. I again requested a specific delivery date since we would be out of state. We had severe local weather while we were gone. I came home to messages on my recorder and an email stating that they did not want to send the bulbs due to the chance they would freeze on the truck! A new delivery date was stated and met. Great service! |
Positive | collectorpalms (15 reviews) | On Jan 6, 2016, collectorpalms College Station, TX wrote: Posted on January 6, 2016, updated January 6, 2016 On January 6th, 2016, collectorpalms added the following: This is an update to my spring 2015 blooms. I had about a 50 percent success rate pre-chilling my bulbs myself. Those that did bloom came true to type. I placed a new order for Bulbs in Dec 2015 for spring blooms 2016. Unfortunately, UPS lost the bulbs for 2 weeks. I was told they were found in a UPS semi-trailer the entire time. Needless to say, the bulbs did not appear viable once I got them. Once, I contacted Brent and Becky's bulbs for a refund, I was told I would be refunded on my creditcard. Needless to say, I was extremely disappointed, but I am leaving a positive feedback because it wasn't their fault. On January 6th, 2016, collectorpalms added the following: Correction it was Fedex not UPS that lost the order. |
Positive | rdtjr05 (30 reviews) | On Nov 2, 2015, rdtjr05 Franklin, TN wrote: First time purchaser but won't be the last. All the bulbs looked high quality. Pricing was fair for size and quality. Excellent selection. Very pleased. |
Positive | OldPumpkin (7 reviews) | On Oct 17, 2015, OldPumpkin North Smithfield, RI wrote:
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Positive | LL1 (1 review) | On Oct 17, 2015, LL1 Tualatin, OR wrote: I received my Brent and Becky order today and I simply can't PRAISE them enough!! On Oct 17, 2015, Brent & Becky's Bulbs responded with: "On Oct 17, 2015 2:30 PM, Brent & Becky's Bulbs responded with: Holy cow! We are incredibly honored to have you, such an avid gardener, take the time to write such kind words! And after 50+ years, welcome to the Brent and Becky's experience! This is what we strive to achieve each and every day. If you ever need help or have a question, you can reach us toll-free at 877-661-2852 (877-NO1-BULB) |
Positive | crazybanshee (6 reviews) | On Jun 8, 2015, crazybanshee Clear Spring, MD wrote: I've never ordered from them before so I placed a small order to test them out (around $110 or so) I ordered a mix of bulbs and live plants. Everything was wrapped individually with a plastic marker so I knew exactly what each thing was and where I planted it in the garden. Unfortunately the 2 milkweeds I ordered were DOA but I called them a couple weeks later when I was sure they were dead and they said they would refund me for the 2 plants with no hassle. All the other live plants are doing great, and so far all 20 liatris and all 20 lily bulbs have emerged. I'm only at 1 out of 30 crocosmia bulbs emerged so hopefully they're just waiting for warmer weather, but overall this company seems like they really care about their customers. On Jun 8, 2015, Brent & Becky's Bulbs responded with: "On Jun 9, 2015 8:56 AM, Brent & Becky's Bulbs responded with: Thank you very much for taking the time to wright such nice things about us! We really do care about the results our customers get from our products and we will always take the time to chat and figure out how to avoid any difficulties, if there are any, in the future. Let us know if we can help you in any way and we look forward to helping you beautify the world in the future! " |
Negative | Zoe57 (2 reviews) | On Jun 8, 2015, Zoe57 Mobile, AL wrote: Ordered Agapanthus bulbs from B&B and planted them. Having never grown these before I thought after they bloomed they seemed to be "stuck" at a point of not fully opening. I emailed company and was referred to their description in the catalog which basically said they have been unpredictable and may need time to become established. On Jun 8, 2015, Brent & Becky's Bulbs responded with: "On Jun 8, 2015 11:54 AM, Brent & Becky's Bulbs responded with: Oh, no, Zoe57! Did you email us directly or through the website? We'll look into the communications to make sure you can reach us and that all of the address was correctly posted. But, by all means, pick up the phone and give us a ring, at 877-661-2852. As you can see by the rest of the folks posting here, we hold strong to our belief that we make sure everyone is happy and we do a great job at it. Please call us and let's get this through from start to solution, find out what went wrong and let's make sure your a happy customer when all is said and done! Ok? We hope to hear from you soon! On Jun 10, 2015 4:00 PM, Brent & Becky's Bulbs added: Hi, zoe57! Just touching base. We haven't heard from you as of yet. We'd love the opportunity to work out your problems and figure out what went wrong. Let's work together to fix this. Give us a call toll free at 877-661-2852 at your next convenience. Thanks! " |
Positive | reeve1 (59 reviews) | On Jun 5, 2015, reeve1 Plano, TX (Zone 8b) wrote: Always a good experience with these people. Very healthy plants and reasonable prices. Can't say enough about how pleased I have been with everything I've gotten from them. Thanks Brent and Becky! On Jun 5, 2015, Brent & Becky's Bulbs responded with: "On Jun 5, 2015 1:24 PM, Brent & Becky's Bulbs responded with: You are VERY welcome! Thank you so much for your business! It really means the world to us, and you've just made it more beautiful!" |
Positive | willisjw (10 reviews) | On Jun 1, 2015, willisjw Frederick, MD wrote: As usual, my bulb order came well-packed and with healthy bulbs. Never any reason to complain with this company! |
Positive | Ves (13 reviews) | On May 15, 2015, Ves Buffalo, NY (Zone 5b) wrote: Posted on November 1, 2014, updated May 15, 2015 On May 15th, 2015, Ves added the following: I am happy to report that the Brent & Becky's bulbs survived one of the worst and longest winters we've had. All daffodils bloomed wonderfully with their flowers in abundance. A couple of varieties that are long-lasting were in full bloom for almost a month! Their muscaris are the most beautiful I've seen. On May 15, 2015, Brent & Becky's Bulbs responded with: "On May 15, 2015 7:24 AM, Brent & Becky's Bulbs responded with: That's wonderful to hear! Ours did the exact same as, in all honesty, once established, those bulbs really do like a long hard cold period. They seem to thrive the next Spring! We're so happy that you've had such success in your gardens, and we're hoping to hear more good news in the future! If not, we're here to help!" |
Positive | Indie (9 reviews) | On Nov 6, 2014, Indie Medway, MA (Zone 6a) wrote: Posted on March 17, 2011, updated November 6, 2014 On November 6th, 2014, Indie added the following: I have ordered for several years from Brent & Becky's and have always been very impressed with the size and health of their bulbs. Recently I had an issue with one of the bulb orders - the owner immediately called me back and resolved the issue. Now I am impressed with the bulbs AND the service! |
Positive | cold_bill (3 reviews) | On Sep 25, 2014, cold_bill Bovey, MN wrote: I ordered Erythronium bulbs from Brent and Becky's Bulbs. Last year I ordered them from a different supplier and was extremely disappointed when I received small, dried up little things that were clearly DOA. I planted them anyway, but as I expected, no plants came up in the spring. |
Positive | BetNC (6 reviews) | On Sep 21, 2014, BetNC Hendersonville, NC (Zone 7a) wrote: This is my third year gardening. . .and the third year I've ordered from BnB. |
Positive | daylilly99 (4 reviews) | On Jun 12, 2014, daylilly99 northern, VA (Zone 6b) wrote: I was ready to leave a NEGATIVE rating after I opened my order; however I did a little bit of research and changed it to positive. |
Positive | nutsaboutnature (5 reviews) | On Jun 8, 2014, nutsaboutnature Algonquin, IL (Zone 5a) wrote: Posted on April 13, 2010, updated June 8, 2014 On June 8th, 2014, nutsaboutnature added the following: Although I've ordered spring-blooming bulbs from Brent & Becky's in the past, this was my first order of summer bulbs from them. As with my past orders the service was great and shipping was FAST! I also ordered a large, heavy bag (44 lbs) of Azomite (granulated natural trace minerals) and was very impressed with their packing method to accommodate the Azomite. Everything was packed in a re-usable crate with built-in handles made of ABS plastic or a similar material. That crate will be extremely useful around the garden. Once again, Thanks Brent & Becky's! |