Comments regarding Hirt's Gardens (formerly Hirt's Greenhouse & Flowers)
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Rating | Author | Content |
Negative | clantonnaomi (9 reviews) | On Jul 6, 2013, clantonnaomi Iredell, TX wrote: I ordered 4 tomato plants from Hirt's Gardens via Amazon on June 26, 2013. They were supposed to be mailed immediately; however, I did not get them until July. The plants were totally dry, in fact the medium they were planted in felt like cardboard. They were wilted, yellow. and half dead. They were covered in packing peanuts and this was the only packing material. I emailed them and told them I had been ordering from companies online for many years and these were the worst looking plants I had ever received. After contacting Amazon they emailed back telling me to send a picture. I thought about it and emailed them back to just forget it and I would just give them bad reviews instead. They did issue a refund but told me I would have to mail the plants back to them next time or send pictures. I just want everyone to know about this company . There will never be a next time for me! |
Positive | iowhen (8 reviews) | On Jun 27, 2013, iowhen Iowa City, IA (Zone 5a) wrote: Just received 7 plants, delivery was prompt. Not the most secure packaging I have ever seen, but in this case it sufficed. The plants look robust and no parts were broken. The day the order shipped, I received a credit for two plants I had ordered but were not available. |
Positive | min_bee (2 reviews) | On Jun 24, 2013, min_bee Nyack, NY wrote: Have ordered twice in 2013, with excellent results each time. |
Positive | jedoody (23 reviews) | On Jun 15, 2013, jedoody Las Vegas, NV wrote: I purchased a Michelia Alba,on Amazon,from 9GreenBox who I believe is a part of Hirt's Garden. The plant arrived in 6 days in really great condition. Loaded with branches and leaves. I would purchase from this vendor again. |
Negative | markcant (3 reviews) | On May 27, 2013, markcant Wake Forest, NC wrote: Bought three fargesia rufa bamboo plants from Hirt's on Amazon last June, and to my amazement, they arrived looking very healthy. After extricating them from the accursed styrofoam peanuts that seems to be the company's signature, I planted them in a semi-sunny spot after amending the soil with compost and watering them in. I had also purchased a larger specimen locally, so I planted it a few feet away from the other three. So far so good. |
Negative | rugbycrumpet (7 reviews) | On May 25, 2013, rugbycrumpet Sharon, MA (Zone 6a) wrote: Posted on February 28, 2013, updated May 25, 2013 On May 25th, 2013, rugbycrumpet changed the rating from positive to negative and added the following: I don't know what's been going on there at Hirts. In the past, I have nothing but great things to say about this company. But my past 2 recent transactions have been very disappointing. Both related to shipping. I received a shipping confirmation (but no tracking number)for my last purchase, then it went into limbo for 2 weeks. I did not receive the package so I contacted Hirts. They apologized and said there was a screw-up and they will ship the package again. Well, when I received the package another week later, the plants were all yellow and nearly dead. It appeared that they didn't attempt to check the contents before reshipping the package. These plants have been in transit for the past 3 weeks. I will not be buying from this company again. |
Positive | mboutet (12 reviews) | On May 7, 2013, mboutet Rochester, NY wrote: I've ordered many times from Hirt's over the years and have never had a bad experience, either with plants or seeds. The variation in reviews is puzzling. |
Negative | KOKOJO (1 review) | On May 6, 2013, KOKOJO Ozark, MO wrote: I have ordered over 100 plants from various etailers. Hirt's Gardens has to be the worst. I ordered an unusual butterfly bush from Hirt's and when I received it I was amazed. It was a single twig with some scraggly root hairs hanging from it in about 2 ounces of dirt as poorly packaged as I have ever seen. I immediately contacted Hirt's via EBay email and reported the condition of the plant and the packaging. I told them I would try to make it grow. I created a "safe" environment for it to no avail. I'm now trying to get a refund. Hirt's is giving me the runaround. If you can buy your plant somewhere else, DO IT! I should have heeded all the "negatives". ALAS! |
Negative | NadaName (1 review) | On May 3, 2013, NadaName Cedar Rapids, United States wrote: I ordered four epazote "plants" from Hirt's Gardens off Amazon. I was sent four pots of germinated seeds. The tops of the pots were sealed with masking tape. During shipping, the germinated seeds stuck to the tape. Hirt's Gardens misrepresented his product with a photo of a plant on Amazon. I requested a credit. Hirt's replied that I would receive the credit if I removed the negative comment regarding the seller off Amazon. After the credit was issued, Hirt's sent me three e-mails in one day demanding that I remove the comment. I am not going to bullied or harassed by a company. This man needs to learn to conduct his business honestly and ethically. He has changed his name on Amazon from "Hirt's Gardens" to "Hirt's Herbs." I wish I had seen this site prior to my purchase and read the other 104 other negative experiences with Hirt's Gardens! |
Positive | SLuangkhot (3 reviews) | On Apr 29, 2013, SLuangkhot Alexandria, VA wrote: Very quick shipping, and my plants came in great condition. I only ordered a pineapple plant and a plumeria for my sunroom, but both are already doing well. |
Positive | bestoutdoors (1 review) | On Apr 25, 2013, bestoutdoors Nashville, TN wrote: I ordered 1 female and 1 male of Ken's Hardy Kiwi. The small leafed-out plants arrived promptly and in good condition. |
Negative | Isvlives2 (3 reviews) | On Apr 24, 2013, Isvlives2 Huntersville, NC wrote: Posted on March 21, 2013, updated April 24, 2013 On April 24th, 2013, Isvlives2 changed the rating from neutral to negative and added the following: I am changing my rating to a Negative. All the plants I ordered, ten total, were in a domant stage when purchased. All but one remained dead. The only plant to survive was the "sugar baby" forsythia. I just contacted Matt about a grass, "burgandy bunny" that never survived. He was quick to respond. I requested a new plant and he issued a refund with no explantion why a new plant could not be sent. Between poor packing and dead plants I will not order from this company again. |
Negative | gerryo1 (3 reviews) | On Apr 14, 2013, gerryo1 Lynchburg, VA wrote: Didn't see an E-mail link to the company, so... |
Negative | nitbet (1 review) | On Apr 11, 2013, nitbet East Newnan, GA wrote: I had an experience like the posting dated Apr 4th, 2013 on this web page. I had received my shipment the first week in March. The poor wrapping was the same. The calls were unanswered. I my case there were a few additional items that I had to deal with. One being aphids. I opened my box of plants from Hirts and a swarm of aphids flew out of the box and unfortunately all over my other plants that had just been delivered from other responsible companies. Further, after calling Hirts and speaking with two different people (who were not friendly and did not sound concerned about my new bug problem which their company had caused) and calling and emailing with pictures 5 times. I gave up. I do not recommend this company at all. Anita L. |
Negative | TomGard (1 review) | On Apr 3, 2013, TomGard wrote: I ordered several plants from Hirt's and they arrived in tatters. The packaging was so bad, I do not even know what to say. They were stuffed into USPS boxes with packaging peanuts and masking tape to keep some of the soil in the planters. Of the two dozen plants that I ordered, half were damaged or dead. |
Positive | bibbykitty (41 reviews) | On Mar 22, 2013, bibbykitty San Antonio, TX (Zone 8b) wrote: I was looking for two buddleia bushes. I wanted a Bicolor and a Blueberry Cobbler. Hirts was the only place I could find that ships and had both. I was hesitant to order based on their spotty feedback. I did however and I am very pleased with the plants I received. |
Positive | poppetmochi (3 reviews) | On Mar 21, 2013, poppetmochi Mukilteo, WA (Zone 8a) wrote: Excellent-Excellent-Excellent. I ordered a plant for my Aunt's birthday and it arrived in pristine condition. I have ordered several times myself and I live quite a distance from Hirt's...They were packaged very well and were extremely healthy plants! I will be ordering again from them. |
Positive | JudyF (10 reviews) | On Feb 6, 2013, JudyF Waukegan, IL wrote: I ordered a few of their sale items, and received them quickly. The plants arrived in great shape, with a heat pack to protect them in shipping. Hirt's has many interesting seeds and plants, and I will definitely order from them again soon. |
Negative | trospero (20 reviews) | On Jan 4, 2013, trospero Corvallis, OR wrote: I discovered a few days ago that Hirt's Gardens web site was displaying one of my copyright-protected photos on their web site, without my permission, to promote the sale of a specific variety of rose. Upon further investigation, the same photo was being displayed on their eBay store and their Amazon store al well. I sent them an email (no answer when I phoned) to request payment for the usage of my photo. I got an email back stating that the photo had been removed (although it is still on eBay's servers) and there wasn't a hint of an apology in the message I got, nor any sense that they cared at all, let alone an offer to pay me for having used my photo for who knows how long. |
Positive | Toni05 (61 reviews) | On Dec 6, 2012, Toni05 Brookfield, IL wrote: Posted on June 21, 2012, updated December 6, 2012 On October 3rd, 2007, Toni05 added the following: Received my second order from Hirts today..A cute, and very healthy, Calico Heart. Leaves are in pefect condition, insect-free. Shipping was done with care, and arrived faster than I expected. On November 23rd, 2007, Toni05 added the following: Received two beautiful episcias today from Hirts: Spearment Flame and Chocolate Cream..Each arrived in 4" pots; they're a lot larger than I expected for their prices. Plants arrived a lot faster than I thought, especially since it's a holiday week. (Thanksgiving) I also like the fact Hirts enclosed pots and Episcias in plastic since they dote on humidity. On March 11th, 2009, Toni05 added the following: Received a Lace Leaf Aralia Tree today. Plant arrived in perfect condition. Stands 19" tall. Shipping was prompt, and plant well-packaged. I didn't think to leave feedback for seeds ordered in January 2009. Once again, shipping was quick, seeds labeled, and everything in order. No missing packs, no complications. Toni On April 21st, 2009, Toni05 added the following: Ordered a 'rare' Yellow Christmas Cactus. I received a very healthy specimen, quite full, in a 4" pot. Plant was well-packaged, and arrived quickly. Hirts has interesting varieties. Toni On November 15th, 2010, Toni05 added the following: Received six gorgeous plants from Hirts. All are healthy, well-rooted, and pest-free. I was shocked how fast the order arrived. 3 days after ordering. Plants were well-wrapped and securely packaged. Toni On March 12th, 2011, Toni05 added the following: Received three, gorgeous, good-sized, healthy plants. Kalanchoe, White Panda Orchid, Variegated Phal Ficus, Variegated Benji Plants were securely wrapped, warm enough to protect from midwest, icy temps. Shipping arrived promptly. On October 1st, 2011, Toni05 added the following: Received 3 plants, 'Maid of Orleans,' 'Blue Rabbit's Foot Fern,' 'Chlorophytum 'ocean,' and Lady Bugs. Like previous orders, plants are very healthy and pest free. The Spider is a little fussy, but alive and well. Ladybugs are very active. 1500 ladybugs at a great price. Less than 10 didn't make the trip, but considering the amount, the odds are fantastic. Plants and ladybugs were securely wrapped. shipment arrived days after initial order. Hirt's is one of my favorite nurseries. Toni On November 16th, 2011, Toni05 added the following: Received a very pretty, Ixora, Flame of the Woods, variegata. Never saw the Flame w/variegated leaves. Also ordered Lady bugs. Lady Bugs were raring to go..I prefer natural/organic insecticides. Secure and Fast shipping. On January 21st, 2012, Toni05 added the following: Received three healthy, good-sized, pest-free plants. Philodendron Lemon-Lime, vine Philodendron Lemon-Like 'upright' Medinilla, 'orange spike' Plants are potted in 4" containers. Well-rooted. Hirt's is a 5* Nursery...Toni On May 2nd, 2012, Toni05 added the following: March 8, 2012 received three new plants from Hirts. Ficus, 'Bamboo Leaf,' Ficus 'Weeping Tree' and Maranta 'Lime.' Ficus are 8-10", well-rooted and packed w/foliage. Maranta has beautiful colors, and well-rooted. Definately a 'Positive' nursery. Plants were wrapped w/care. Shipping super-fast. This week, I placed another order w/Hirts. Can't wait for their arrival. Toni On May 2nd, 2012, Toni05 added the following: March 8, 2012 received three new plants from Hirts. Ficus, 'Bamboo Leaf,' Ficus 'Weeping Tree' and Maranta 'Lime.' Ficus are 8-10", well-rooted and packed w/foliage. Maranta has beautiful colors, and well-rooted. Definately a 'Positive' nursery. Plants were wrapped w/care. Shipping super-fast. This week, I placed another order w/Hirts. Can't wait for their arrival. Toni On May 2nd, 2012, Toni05 added the following: March 8, 2012 received three new plants from Hirts. Ficus, 'Bamboo Leaf,' Ficus 'Weeping Tree' and Maranta 'Lime.' Ficus are 8-10", well-rooted and packed w/foliage. Maranta has beautiful colors, and well-rooted. Definately a 'Positive' nursery. Plants were wrapped w/care. Shipping super-fast. This week, I placed another order w/Hirts. Can't wait for their arrival. Toni On May 24th, 2012, Toni05 added the following: Received order, 5/9/12. Variegated Harlequin Honeysuckle. Highly variegated, well-rooted. 4" pot.Hardy to z5. Aiko Chirita...Beautiful, healthy foliage..Several buds and flowers. 6" hanging basket. Price 7.99. Very inexpensive for Chirita and size. Ming Aralia, pre-bonsai tree. Trunk 8", w/leaves a little over 12". Healthy green leaves. 4" pot. Ready to be repotted. Securely-wrapped, super-fast shipping, arrived 3 days after order. Hirts is a 5* Nursery.... Toni On June 21st, 2012, Toni05 added the following: Ordered and received: Azalea Weston 'Innocent,' a hardy, decidious outdoor plant. Kiwi--Hardy, Artic Beauty Kolomikta Kiwi. One male, one female. Plants are good-size, (4" pots, compact and tall,) healthy and pest-free. Male Kiwi foliage is gorgeous. Red and green. Female has some red. Lady Bugs. The little gals and guys are so, very active. I placed half out front, the other half in the back yard. Attached to the net lady bugs are packaged, was a Cooling Pack. A great idea and gesture. Plants and bugs arrived securely packed. Shipping arrived less than a week from order. Great Customer Service. Pleasant and helpful. Replies to emails within 24-hours. Thanks, Hirt's..Toni On December 6th, 2012, Toni05 added the following: Ordered and received Sanseviera 'Whitney' Sans is much larger than I expected. Beautiful marking. Plant was securely wrapped, survived cold via shipping. Sans arrived two days after initial order. Can't beat that! |
Positive | mizou55 (5 reviews) | On Oct 17, 2012, mizou55 St Louis, MO wrote: I ordered two Mt Laurels. They arrived in short order and are doing well nearly 6 months later. Mizzou55 |
Negative | springlakenj (3 reviews) | On Sep 5, 2012, springlakenj Spring Lake NJ, United States wrote: I ordered a live plant from Hirt's Gardens on ebay. After the shipping date and estimated arrival date, via tracking # provided by Hirt's, had passed, I emailed them several times to request an update, as I was going to be away from home and was concerned for a live plant to be left in a box. All Hirt's had to do was contact me and advise that they were out of the plant, or to postpopne shipping and there would have been no problem. |
Positive | BonnieGardens (2 reviews) | On Aug 29, 2012, BonnieGardens Clermont, FL (Zone 9a) wrote: Prompt shipping. Plastic peanuts kept vine from breaking. |
Positive | lilpocky (3 reviews) | On Jul 6, 2012, lilpocky Greencastle, PA wrote: I've done business with Hirt's twice now. When I received the packages in the mail, I was amazed by their packaging method. It really protected my plants. Everything was in great condition. My first order from over a year ago, a Jasmine plant, is growing beautifully. |
Positive | Origin374 (1 review) | On Jun 30, 2012, Origin374 Pigeon Creek, OH wrote: I don't order plants online. It's too risky and I have no control over what I get. I much prefer shopping in person and browsing the store myself. That said, I have nothing but good things to say about Hirt's. I'm a bit of a fig fool and no one in the area has anything close to the number and varieties of figs that Hirt's does. This alone makes them a favorite of mine. They have all of the usual plants for sale but additionally they have the most unusual selections. We found today a number of fruits and landscape plants no one else in the area carries. It's a bit small compared to a few other local places, but it's a great shop to wander and browse in. I found something of interest in every greenhouse I entered. |
Positive | henryetta69 (1 review) | On Jun 11, 2012, henryetta69 Wichita, KS wrote: My first order from Hirt's Gardens was a very satisfactory experience. My plants arrived in good condition and very promptly. A little soil in the bottom of the box, but after seeing the way packages are handled by UPS and USPS I wasn't surprised. They are in the ground and seem to be very happy here. |
Positive | CeliaHiggs (3 reviews) | On Jun 11, 2012, CeliaHiggs Colorado Springs, CO wrote: I placed a rather varied order (three live plants, assorted seeds, and small (but heavy) planters). Everything was well wrapped and, in spite of the fact that they spent more time in the mail than would've been ideal due to Memorial Day weekend, everything arrived in good condition! I was actually surprised at how well the live plants fared considering how long they'd been in transit. |
Negative | laughingraccoon (2 reviews) | On Jun 9, 2012, laughingraccoon Camp Creek, WV wrote: I ordered 4 tansy plants from Hirts. (Yes, I know tansy can be invasive, but if it will protect my squash this year, I don't care, lol. I have them in pots near my squash.) Anyway, the plants arrived quickly but they were so bedraggled. They had sealed the soil off so it wouldn't spill out which was good, but they had used packing peanuts to "protect" the plants. The moisture from the plants caused the peanuts to fuse together into these big globs, and those globs beat those poor plants nearly to death. All of them had most of their leaves beaten/broken off. I managed to salvage them with a lot of TLC, and they are doing fine now, but it was touch and go for awhile. Thankfully tansy is pretty hardy. A more delicate plant would have never survived such an ordeal. I sent them an email suggesting they not use the peanuts and why, and telling them about what a pitiful state they arrived in. I got an email response from Matt Hirt saying: |
Positive | hollysmamma (2 reviews) | On May 26, 2012, hollysmamma Cuyahoga Heights, OH (Zone 5a) wrote: Ordered two Dragon Fruit plants from them awhile ago, they are growing like a weed and still extremely healthy! Will order from them again! |
Neutral | saab92 (2 reviews) | On May 21, 2012, saab92 Lynden, WA wrote: Posted on May 15, 2012, updated May 21, 2012 On May 21st, 2012, saab92 changed the rating from negative to neutral and added the following: FURTHER: After several tries to contact Hirt's, Matt contacted me by email regarding my complaints. Most of the seeds either did not germinate or germinated very poorly, sorry to say. After finding my Amazon order numbers, I sent them to Matt, and this morning after contacting them again, I was notified that I will be getting a full refund for both my orders. Thankyou - I am changing my rating from Negative to Neutral |
Negative | muskymojo (1 review) | On May 6, 2012, muskymojo Columbia Heights, MN wrote: I ordered Bhut Jolokia (ghost pepper) seedlings from them 2 years ago. All 4 plants turned out to be some sort of red habanero. When I contacted them they insisted that what I had were Bhut Jolokia instead of admitting their mistake. They are still doing the same bait and switch today. I'm a member of several gardening forums, and NOBODY has anything good to say about Hirt's Gardens. |
Positive | basehill (1 review) | On May 3, 2012, basehill Indianola, IA wrote: I ordered 48 Jalapeno Lite Pepper Plants this year. |
Positive | mdigginu (1 review) | On May 2, 2012, mdigginu Webster, SD wrote: I ordered the butterfly bush 'miss molly' from Hirt's over the weekend. I was a bit surprised to see the plant at my door in 3 days. I actually didn't expect to see the plant till much later in the week. It was obvious the plant was packaged rather carefully---soil was covered so as not to spill out, and "paper bag" material covered whole plant and box was filled with styrofoam filler. I watered the plant as soon as i released it from the box and the plant perked right up. All in all, a very positive experience. By the way, first time i have ordered a plant by mail. |
Positive | amos11 (2 reviews) | On Apr 26, 2012, amos11 Fort Bragg, NC wrote: I placed an order Monday night April 23, 2012. Recieved email that order was shipped Tuesday April 24, 2012. I said that was tooooo quick, must be a scam...oooooh no. I should have researched before ordering. Well to my SURPRISE!!!! My plants arrived Thursday April 26, 2012. Packed well. Only issue ,... the leaves on the lily of the valley were broken. I will contact Hirts for replacement, and post the response. Because of the QUICK transaction, I'm hoping for a positive response. I was really impressed with the packing, plants(minus the lily of the valley) and absolutley timely shipping. Total of six plants,,,keeping fingers crossed that all live a long and happy life with me. This was the second online nursery that I have ordered from, and based on this transaction I would order again. |
Negative | proudfoot99 (1 review) | On Apr 19, 2012, proudfoot99 East Hampton, CT wrote: I had two transactions with them this yr. Both ended badly. First I ordered 12 Lavender plants. They arrived looking nice but within a few days they started to die off. By the end of the week they were all dead. I tried calling them about 100 times in one week...not an exaggeration. They NEVER answer their phone. Finally after trying to email and call them repeatedly I had to file a complaint with Paypal. As soon as I filed that complaint I got a response through email regarding my dead plants. I had to send them a picture of the dead items and my money was refunded. While my initial order of the lavender was in transit before that transaction went bad I made the mistake of ordering a second order from Hirts. I bought 25 hibiscus plants from them and they shipped 17. I was given a refund of 11.00 however I was charged 20.55 when I bought 25 plants. I was sent 17 plants and was still charged 20.55. The hibiscus are spindly with 1 or 2 leaves per plant. Not worth the money I paid. Once again I tried contacting Hirt's to ask them why I was sent a partial order of hibiscus when they are still selling sets of 25 on ebay and to discuss why I was charged the full price for shipping when I was sent a partial order but guess what....THEY NEVER ANSWER THEIR DAMN PHONE!! I would never ever consider buying another item from this company. I have purchased many items from online nurseries and dealing with Hirts Gardens has been the worst experience I have ever had and I would never buy from them again |
Positive | ajhammer42 (4 reviews) | On Apr 5, 2012, ajhammer42 Oakville, MO wrote: I have to admit that I ordered from Hirt's before reading up on the company. Immediately after ordering I came here and wasn't feeling very good about my purchase because of all the bad reviews. |
Positive | subtropic (5 reviews) | On Apr 3, 2012, subtropic Deland, FL wrote: Posted on April 3, 2012, updated April 3, 2012 On April 3rd, 2012, subtropic added the following: Plants were packed very well. |
Positive | ArizonaBorn (6 reviews) | On Apr 1, 2012, ArizonaBorn Columbus, GA (Zone 8b) wrote: I absolutely love Hirt's Gardens. I have had no problems with any of the plants or seeds I have purchased from them. They are prompt with shipping and plants are securely packaged and shipped as perishables. |
Positive | tombaak (25 reviews) | On Mar 28, 2012, tombaak High Desert, NV (Zone 5a) wrote: I just received 3 hardy hibiscus plants (and a packet of seeds) from this company. The plants were well packed and larger caliper than I had anticipated. |
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