Comments regarding Growjoy
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Rating | Author | Content |
Positive | mc003 (7 reviews) | On Jun 15, 2013, mc003 Crown Point, IN (Zone 5a) wrote: Ordered from this company for the first time last year and was so pleased I ordered several more orders this year. I received an email about one of the orders I placed, saying the variety of astilbe was unavaible and would I like to sustitute with another, which I chose to do. The replacements were freaking huge!! Thank you! Also in that same order one of the dicentra burning hearts completely snapped off during shipping. I took a picture and emailed them and was told I would be receiving a replacement which came within a couple of days and again was much larger then the original plants. I was a happy camper with my orderes this year so when I got an email about the 30% off of perennials I jumped. I filled my cart up while I was at work and when I got home I was able to place it right before this huge arse storm knocked our power out for a day. Once the power was restored I checked my email and the order had shipped and I received it yesterday! Once again everything was fantastic! Thank You! |
Neutral | HouseofFlowers (6 reviews) | On May 30, 2013, HouseofFlowers ROSLINDALE, MA wrote: Posted on May 22, 2013, updated May 30, 2013 On May 22nd, 2013, HouseofFlowers added the following: UPDATE: Response send to Joe on 5/22/13 : Hello Joe: Thank you for your response. You have requested my order number and it is ##### (order number omitted was provided in my private response). When I first spoke to a female representative at your nursery to inquire about my plants which had not yet been received, and learned that my order had not even shipped, I told her NOT to send the plants. I expressed that I was annoyed at the delay and that I would probably be better off getting other plants from a local nursery. I told her that I just wanted a refund since nothing had shipped. She didn't want to cancel the order and instead asked if she could call me back after looking into things further but gave the excuse that things are busy. I then said that the only way I would keep the order is if I were offered a significant discount. Otherwise, to send me nothing and provide a refund. The woman on the phone promised to call me back and make some type of offer. She never did, so I also sent an email to your company specifying that I did not want the order shipped unless and until somebody could find the time to talk to me. I now feel cheated as my email indicates that the plants were suddenly shipped following my request for a refund. I am very angry that I have been treated this way. Nobody should conduct business in this manner. On May 30th, 2013, HouseofFlowers changed the rating from negative to neutral and added the following: I am changing my review from negative to neutral as I feel that is what would be fair. After such a negative experience, I appreciate that Garden Harvest Supply was kind enough to issue a full refund for my order. (Thank you Joe) On May 30, 2013, Growjoy responded with: "On May 21, 2013 12:13 PM, Garden Harvest Supply responded with: Dear HouseofFlowers. I am sorry to see we have failed to give you a satisfying experience this year. Unfortunately I do not know your order number and cannot speak directly to its status and why it did not ship sooner. If you could send me a message here on Dave's with the info, I will gladly look into it. As for your friend, I hope she has contacted us about the colors so we can get it fixed. We do advertised the size of each pot on its product page, sorry if your friend missed that. I look forward to your response. On May 24, 2013 9:11 AM, Garden Harvest Supply added: We have certainly dropped the ball on your order. So sorry to have created all this frustration for you. I have refunded your order. If the plants are in good condition when you arrive back, you are welcome to keep them. We would welcome the opportunity to serve you properly, should you want to try us again in the future. |
Negative | ringydingy22 (1 review) | On May 25, 2013, ringydingy22 Broomfield, CO wrote: Posted on May 25, 2013, updated May 25, 2013 On May 25th, 2013, ringydingy22 added the following: Joe, I order online probably 3 to 4 times a week. Me typing the mail address below as my own is impossible....not even close to mine and I don't even know this person. Its probably another customer of yours. Here is the email that we have on file for you [deleted] So once again you or your system entered the wrong email address and bottom line....have my plants from Santa Rosa but not you. On May 25th, 2013, ringydingy22 added the following: Also...funny thing Joe...when logging into my acct...you sure have my correct email address. How can you have it right ones place but not another? On May 25, 2013, Growjoy responded with: "On May 24, 2013 3:48 PM, Garden Harvest Supply responded with: Sorry for the problems with your order ringyding22. As was noted when you checked out, CO orders do not ship until this week. Once we realized the problem with two of the plants, we emailed. Unfortunately the address was incorrect, our customers enter this information during checkout, so that is all we had to go off of. That is also the reason you could not login. I must admit, we get a lot of calls with the time of year it is, some of them don't get answered as soon as we would like. As far as the expedited shipping, there is nothing we could do that would not have them site over the 3 day weekend, which would have been terrible for the plants. We certainly will speed them up once they leave here Tuesday. Please follow up once they arrive and let us know if they are satisfactory. On May 25, 2013 12:01 PM, Garden Harvest Supply added: After pulling all emails regarding this order, it appears we did not copy the correct email in one of our responses. When you entered your email, you left the "n" our of juno.com, this is the reason you did not receive any notifications about your order. Unfortunately, we did not catch it and update your records, sorry for missing that. I will be emailing you as well. |
Positive | Patricia_CR (7 reviews) | On May 24, 2013, Patricia_CR Grecia, Alajuela, Costa Rica wrote: I was recently in Chicago, and placed an order for several plants. They arrived on time, well packed and super healthy. I was delighted at how carefully packed they were. In spite of a long trip they took, all of them are growing healthy and strong. Can't thank you enough. I would consider to buy from you anytime again. Love the variety you have! |
Positive | Pinetucky (49 reviews) | On May 24, 2013, Pinetucky Swainsboro, GA (Zone 8b) wrote: Posted on May 7, 2012, updated May 24, 2013 On May 24th, 2013, Pinetucky added the following: The two orders I have received this spring have both been great. Plants were of good size, well rooted, and healthy. Packing was again exceptional. I received email confirmation of both orders and also shipping notifications. They do everything right, so I am a very happy customer. |
Negative | mmcsilvia (1 review) | On May 21, 2013, mmcsilvia North Westport, MA wrote: Posted on May 21, 2013, updated May 21, 2013 On May 21st, 2013, mmcsilvia added the following: Joe, Thank you for your responce and I did just receive an email. I hope the order arrives quikly. Some of my frustration lies that my son who loves his vegetable garden is having surgery on Friday and he wants to plant his vegetables. Hopefully everything will arrive prior and in time for him to enjoy planting. I dont make it a habbit to post poor reviews. I understand how difficult it is to run a company. I will more than praise and return if all works out for the best. I would like to thank you for todays quick responce. Kindly, Christine Silvia On May 21, 2013, Growjoy responded with: "On May 21, 2013 12:07 PM, Garden Harvest Supply responded with: Dear Christine, please allow me to apologize for not getting your order out last week as promised last week. Your order is scheduled to ship today, if you have not already received a tracking number, you should have one by this evening. We strive for perfection on every order, unfortunately we do fail at times, and I am very sorry we failed you. Sorry to see you will not be back. If you have any issues with the plants once they arrive, please let me know. On May 21, 2013 1:13 PM, Garden Harvest Supply added: Christine, I totally understand your frustration, I would be frustrated as well. Please follow up once it arrives. |
Positive | stetchworth (12 reviews) | On May 17, 2013, stetchworth Ocean Springs, MS (Zone 8b) wrote: This was my first time ordering from this company. I ordered two Mandevilla plants, they were nice size plants and the packaging was the best I have seen on a mail order company. I highly recommend them and I will be ordering from them again. |
Positive | cricketapollo (3 reviews) | On May 10, 2013, cricketapollo Chicago, IL wrote: I placed several orders with Garden Harvest for plants and supplies this spring and have been very impressed. Fast shipping and well-packaged, healthy-looking plants--everything as it should be. Their prices are reasonable, too. The ivy geraniums and trailing verbena I received the other day are particularly pretty and I can't wait to plant them in my hanging baskets this weekend! |
Positive | Marilynbeth (33 reviews) | On May 3, 2013, Marilynbeth Hebron, KY wrote: After reading the other positive comments regarding GHS, I decided to place an order of 6 plants for the first time! |
Positive | imccallusa (3 reviews) | On May 2, 2013, imccallusa Fort Wayne, IN wrote: I have been shopping with this company since 2008. I have had nothing but good service and have been extremely happy with every plant that I have ordered. I have been so happy with the plants, that I place several orders per season and will only buy plants from them because the grow and they have wonderful customer service. You can also find them on ebay.com which is how I orginally found them. Kudos! Kudos! Kudos! |
Positive | Gully (15 reviews) | On May 2, 2013, Gully Ellicott City, MD wrote: Shipped according to my requested date. Plants well packaged and nicely sized, particularly the cucumber plants. Nice, positive experience. |
Positive | pray7 (1 review) | On Mar 15, 2013, pray7 Quincy, OH wrote: Something was biting us while we were sleeping at night. I never did find out what it was.I had ordered the Diatomaceous Earth,Food grade, as I had read it was a natural way to kill bugs. I sprinkled it around the baseboards and in the basement, and I noticed many bugs dead. Even black water bugs. That was nice enough, but whatever was biting us never bit us again after sprinkling the D.E. I am sold on it , and I have been telling others about it. Thank you, Barbara, from Ohio |
Positive | juhur7 (9 reviews) | On Sep 13, 2012, juhur7 Anderson, IN (Zone 6a) wrote: Posted on August 11, 2012, updated September 13, 2012 On August 11th, 2012, juhur7 added the following: I thought I would take a minute to add the plants were large and healthy as advertised ,in excellent condition,and are now growing very well. On September 13th, 2012, juhur7 added the following: I ordered a Rhododendron as a gift ,my second order from them,really nice once again, This will always be i mind when considering future purchases. Everything did and has always arrived in great shape! |
Positive | Hemhostaholic (30 reviews) | On Sep 13, 2012, Hemhostaholic Kershaw, SC (Zone 8b) wrote: I ordered 9 'Pow Wow White' Echinacea, and 1 'Vintage Gold' Chameacyparis. I actually saw the UPS person toss the box on the ground, where it rolled twice, and landed on a side. I opened the box up, minimum dirt was spilled. All of the 9 Echis were in great shape (almost the same size as I just paid $5 a piece for at a local garden center!) The 'Vintage Gold' I knew would be on the smaller size, the plant was shipped in a 4" container, but the plant was about 10-12" tall! I am impressed with this companies shipping, their products were big "bang" for your buck, and I will definitely be ordering from them in the future! |
Positive | DEMinPA (8 reviews) | On Aug 31, 2012, DEMinPA Selinsgrove, PA (Zone 5b) wrote: I ordered strawberry plants for fall planting in July. They notified me they would be shipped the week of August 27th. I received them yesterday August 30th. They arrived in perfect condition. Will buy from them again. |
Positive | plantgnome1 (31 reviews) | On Aug 18, 2012, plantgnome1 nowhere land, NY (Zone 6b) wrote: I have placed two orders in the past month and plants arrived in good condition, some with buds starting to bloom already. So far I am very happy with this company and their plants. I just placed a third order for a new garden I just started. I will be using this company more as their prices can't be beat. The newest cultivars of Coneflowers half the price of other sites, as well as Heuchera. Most of the sites ( I will not mention their names) I have been using have started charging ridiculous prices for their plants and I have had to get numerous replacements because they are shipping the smallest almost seedlings that don't survive the trip to my house. Also other sites appear to raise their prices when they have 25% off sales, which I feel is deceptive. |
Positive | Mylena1 (13 reviews) | On Aug 5, 2012, Mylena1 Cliff Island, ME wrote: Posted on July 20, 2011, updated August 5, 2012 On July 20th, 2011, Mylena1 changed the rating from positive to neutral and added the following: I am changing my rating of the company, because one of the ferns that I had ordered died and at my request to replace it I was explained that they give only ten day guarantee to living plants. Isn't it ridiculous? Ten days the plant only needs to think what to do next - to grow or to die, and even the lousiest nurseries give six months to one year guarantee. Sometimes a plant doesn't look too good when we receive it, but with good care it begins to grow and finally thrives, sometimes quite the opposite, it looks quite healthy at first, but then without any reason at all it drops leaves and dies. I read all their rules on the site, and I thought that ten day guarantee referred to other stuff this company sells, not to the living plants. So I want just to warn other gardener to be careful while ordering and writing positive reviews on Garden Harvest Supply. There are so many positive reviews here because they offer certain discounts for further orders to those clients who wrote a positive review, but they don't stand behind every one of their plants, and if the most expensive plant dies, it will be a complete loss for you, as they offer you only a ridiculous ten day guarantee and no replacement after that. On August 5th, 2012, Mylena1 changed the rating from neutral to positive and added the following: This spring I ordered a lot of plants from Garden Harvest Supply and I didn't have any problems at all. All the plants were big enough and healthy. So now I know for sure that if I need really good stuff to plant it on the flowerbeds of my clients I should order from this company - both the prices and quality are excellent . And their customer service is great too - they immediately react to every email and are very helpful. I highly recommend this company to all gardeners. THANK YOU! On Aug 5, 2012, Growjoy responded with: "On Jul 21, 2011 8:13 AM, Garden Harvest Supply responded with: Dear Mylena1: I am sorry you had a plant die. I have looked over your original order from April and noticed you purchased other varieties of ferns as well, are they doing okay? We tried very hard to make it plain that the 10 days are for plants, all other items have a 30 day satisfaction guarantee. This rarely happens with our plants and has not been a priority to increase the number of days on plants; however after reading your comments and reviewing other online nurseries, it appears we are a bit off on the length of our guarantee. We will continue looking into this matter, thanks for bringing it to our attention. I will have the girls contact you via email to get your dead plant taken care of. Joe On Jul 21, 2011 8:23 AM, Garden Harvest Supply added: You also mentioned the discounts we offer. It is absolutely true, we do give our customers discounts when they place a review. We understand how very busy people are with life, when they take a few minutes out of their day to tell others about their experience with Garden Harvest Supply, we show our appreciation with a discount coupon for a future purchase. Thanks again for being our customer!" |
Positive | netreelady (1 review) | On Jul 29, 2012, netreelady Lincoln, NE wrote: I purchased 20 Jersey Supreme asparagus 1-year crowns in May 2011. They arrived promptly along with excellent instructions for planting and care. All the plants grew and thrived! We harvested lightly this year and will plan to enjoy a full harvest next year. The plants are amazing! Very healthy, thick and bushy! I am very pleased with the service and quality of plants! |
Positive | Dave39 (5 reviews) | On Jun 3, 2012, Dave39 Mount Wolf, PA wrote: Ordered clematis. Quickly shipped. Packed in 2 inch pots held in special plastic holders to fit nicely into the box. Roots well developed and moist potting soil upon arrival. Leaves a bit dried out but should recover well with transplanting. |
Positive | kvj011756 (2 reviews) | On May 31, 2012, kvj011756 Orleans, MA wrote: The NICEST people to do business with. Great product and great customer service. Some of my plants died and there was no problem with them sending out replacements. I HIGHLY recommend this company. They do business the old fashioned way! |
Positive | ibewgirl (19 reviews) | On May 26, 2012, ibewgirl Wilmington, DE wrote: Posted on May 7, 2012, updated May 26, 2012 On May 7th, 2012, ibewgirl added the following: I rarely purchase annuals but added some "flowering combos" to an order and they are very attractive. Two of them started blooming with a few days. I think it's much more convenient to to purchase these rather than driving around to nurseries trying to find the colors you need. They really take the guesswork out of hanging baskets. The Prairie Fire combo looks great in a turqouise planter. I was also pleased to find Pretty Much Picasso petunia which none of the nurseries carried last year. On May 26th, 2012, ibewgirl added the following: The first place I check for heucheras and heucherellas. All arrived in great shape. |
Positive | islander1938 (4 reviews) | On May 26, 2012, islander1938 WASHINGTON ISLAND, WI wrote: Didn't know what to expect because I had never heard of this company. But I don't hear a lot up here in the woods. Nice plants, no problems, and would order from them again. |
Positive | sillyrob (1 review) | On May 22, 2012, sillyrob Lowell, MA wrote: I received my 6 plants in great condition and very quickly. I would love to use this company in the future when doing my garden. |
Negative | ristenes (1 review) | On May 21, 2012, ristenes GLENSHAW, PA wrote: I purchased a total of 20 black petunias. The flowers arrived on Wednesday, they started blooming as of the time I got home from work on Friday. Problem is they are not black petunias, they are petunia phantoms. I have left messages and emails without even receiving a call back or email. Terrible customer service, considering the amount I paid & shipping that I paid, I would expect the courtesy of a response considering I was not shipped the product that I paid for. On May 21, 2012, Growjoy responded with: "On May 21, 2012 9:31 PM, Garden Harvest Supply responded with: ristenes we are very sorry for this incorrectly filled order and our tardy responses. Our phone calls to you have gone unanswered. It appears our emails this evening have had responses. Thanks for the opportunity to resolve this to your satisfaction." |
Positive | kqcrna (8 reviews) | On May 18, 2012, kqcrna Cincinnati, OH (Zone 6a) wrote: Posted on April 26, 2012, updated May 18, 2012 On May 18th, 2012, kqcrna added the following: I placed another order and received it today. Another positive experience with this company and I would recommend them. |
Neutral | jorine (1 review) | On May 18, 2012, jorine Marion, IN wrote: On 2/2/12 received an email confirmation of my order and the followng statement: On May 18, 2012, Growjoy responded with: "On May 21, 2012 9:34 PM, Garden Harvest Supply responded with: jorine, very sorry for the poor communication. Have we taken care of this order? " |
Positive | dd8004 (1 review) | On May 5, 2012, dd8004 Arden Hills, MN wrote: Ordered a bunch of Echinacea plants. Two did not look good. Went ahead and planted them all in hopes that the two would perk up, but they didn't. Reported it to the company and they immediately shipped replacement plants. The replacements have arrived and look great. Haven't planted them yet because it's been pouring here in Minnesota, but I'm sure they'll do fine. Will definitely order again from this company. Great customer service! |
Positive | flowersrule (4 reviews) | On May 4, 2012, flowersrule Palmerton, PA (Zone 6a) wrote: Posted on May 12, 2011, updated May 4, 2012 On May 4th, 2012, flowersrule added the following: I just received another order of plants from Garden Harvest Supply and am very happy with them. They are all healthy, good-sized plants and were packaged safely for shipping. I love Temari verbena and it seems most places sell the Lanai variety. Garden Harvest has my very favorite flower plant and I will definitely be back for more in the future. On May 4, 2012, Growjoy responded with: "On May 12, 2011 12:53 PM, Garden Harvest Supply responded with: Thanks for your order and for allowing us to fix our mistake. We look forward to your future orders! Happy gardening." |
Neutral | dogfacemonkey (1 review) | On Mar 15, 2012, dogfacemonkey Knoxville, TN wrote: Posted on March 15, 2012, updated March 15, 2012 On March 15th, 2012, dogfacemonkey changed the rating from negative to neutral and added the following: I wanted to make other readers aware that this company is actively making an effort to resolve this issue to my satisfaction. Thanks. On Mar 15, 2012, Growjoy responded with: "On Mar 15, 2012 8:38 AM, Garden Harvest Supply responded with: I am very sorry for all the confusion over this order. It appears we did in fact have a wrong description on the product page in question. I have emailed you and offered to honor the order if you still want it. Please accept my sincere apology for this error, it was not intentional in any way. Joe" |
Positive | nclivin (7 reviews) | On Sep 30, 2011, nclivin Salisbury, NC wrote: Ordered 2 hollyhock plants: Chater's Maroon & Nigra Alcea. Packaged well. Even had "Live Plants" and "Handle With Care" stickers on it. I am super excited to see these hollyhocks bloom next fall. Quality plants. Will order again! |
Positive | survivorman (6 reviews) | On Jul 21, 2011, survivorman Waban, MA wrote: Posted on July 21, 2011, updated July 21, 2011 On July 21st, 2011, survivorman changed the rating from neutral to positive and added the following: Indeed the company has now fixed this issue--I can now wholeheartedly recommend gift cards from them. Thanks for making it right! On Jul 21, 2011, Growjoy responded with: "On Jul 21, 2011 1:59 PM, Garden Harvest Supply responded with: Happy Birthday Survivorman! The shopping cart software we have used in the past did not allow gift certificates to be used for shipping cost; however we have recently upgraded to a newer version which does allow it (we failed to turn on the new option so that shipping could be included). After your call this morning and now your comment here, we started digging into this issue and discovered we now are able to allow it to be used against shipping charges as well. Please accept my apology for the confusion with your order. Give us a call back if there is a way we can make this right with you. Joe" |
Positive | gardadore (21 reviews) | On Jul 19, 2011, gardadore Saylorsburg, PA (Zone 6a) wrote: June 26 I ordered 3 Tarragon, 1 Rosemary and 1 Stevia plants. They arrived a few days later in fantastic condition and bigger than I expected. I am very impressed with the quality of their plants and their fantastic service. I will certainly use them again! |
Positive | Lady_D (1 review) | On Jul 19, 2011, Lady_D Greenville, MS wrote: Back in April of 2011, I decided that I wanted to have a few herbs and some coleus plants in my garden... Actually I should say it's really a small patio, only about 64 square feet or so... which the plants have to share with patio furniture. |
Negative | tmwarne (2 reviews) | On Jul 14, 2011, tmwarne Titusville, PA wrote: I placed my original order from this company due to it's reviews on this website. I am extremely disappointed to say the least. My original order was placed on June 2nd. I recieved a partial order on the 9th. My shrubs were wilted, but I had expected that they would bounce back since they had just spent 3 days in a box. All of my vegetable plants arrived as complete mush. I emailed the company and asked basically what my option were I was told I could recieve a refund or they could reship the plants. June 11th I called and was told they would reship the veggies no problem. I had no intentions of leaving a bad review based on 1 mail issue. To this date I still have not received my replacement plants, even though the remainder of my order had been finished. Just this evening I received an email stating UPS had charged them extra postage so they were going to pass that charge on to me and had gone ahead and charged my card the additional charge earlier today (over a month after I placed the order), without my permission. Some forewarning would have been lovely heaven forbid it had bounced. So overall I give two large thumbs down, I have never been so disappointed in an order. On Jul 14, 2011, Growjoy responded with: "On Jul 15, 2011 9:15 PM, Garden Harvest Supply responded with: Dear tmwarne: Please accept my sincere apology for this bad order. We strive to have every order arrive in great condition and it appears we have failed on yours. If you could give me a call on Monday, I will make sure your order gets corrected. |
Positive | Lindsey146 (2 reviews) | On Jul 7, 2011, Lindsey146 Mira Loma, CA wrote: After moving to MO a couple years ago from 45 years in So. CA to a house which had a severely neglected landscape... what a challenge.... |
Positive | fabulousflowers (1 review) | On Jul 4, 2011, fabulousflowers Springfield, OH wrote: I have been gardening for over 50 years and my plants ordered from Garden Harvest came in terrific shape and condition and were packaged very well. I have ordered from a lot of different companies as well as going to lots of nurseries and Garden Harvest will definitely be one at the top of my list. They had some varieties of certain plants that I collect that I have not seen elsewhere. So I was very happy. I have passed your name on to a couple of friends in different garden clubs. Thanks for the terrific service. |
Positive | iykim (23 reviews) | On Jul 1, 2011, iykim Hillsborough, CA (Zone 10a) wrote: I just received my first shipment of plants from Garden Harvest Supply. All plants arrived healthy with minimal damage. They were packed really well, in a snappable plastic cases which keep the plants pretty much intact the whole shipment. They also have the most reasonable prices on heucheras and heucherellas. I am very pleased with my purchase. I am planning to make more purchases from them in the future. |
Positive | GEORGIAGARDENE (2 reviews) | On Jun 30, 2011, GEORGIAGARDENE Ringgold, GA wrote: I ordered several lantana plants from Garden Harvest Supply. They arrived very healthy and in good shape in a timely manner. I would definitely recommend Garden Harvest Supply! |
Positive | Gan (1 review) | On Jun 28, 2011, Gan Crossville, TN wrote: Very pleased with my first order. Shipping was prompt; Nylon Trellis Netting was well packed. I will definitely be back soon with more orders. |