Comments regarding Growjoy

Received my order today and I am IMPRESSED. Plants are BIG & heathy - even blooming, and their prices are good. Shipping was timely. I will be using them as my main source as much as possible.

positive so far. shipping was on time of my mums, now
i'll see if they grow as advertised

I foolishly ordered from another mail order company and was coming down from a terrible experience, especially for the start of the summer. I worked up the nerve to try another web search and found Garden Harvest Supply. I decided to take the risk and I am delighted that I did! My ordered arrived quickly, the plants are beautiful, healthy, and strong, and my garden -- and spirits -- realized a happy and uplifting transition! Thank you, thank you!

Posted on June 3, 2010, updated June 4, 2010
I have been growing Salmon double impatiens for some years now. I normally purchase them from a local supplier, but usually I can only find a few of the Salmon color.

This year during the first part of April, I found the website for Garden Harvest Supply and saw that it had a beautiful Salmon Double Impatien called Musica Pastel Salmon. I ordered 10 and the order was shipped by UPS Priority mail on April 13 and arrived days later. The plants appeared healthy and were well packed. I could not tell the color of the buds as they were yet quite well closed. I gave my neighbor a couple as we both like the Salmon color. I also planned to raise the balance and as they grew and spread, I planned to re-pot some, let them grow larger and take some to our local farmer's market. I would keep enough for myself to enjoy.

I planted the balance of my impatiens in a huge pot and after the weather showed signs of being suitable to hardy these plants up, I put them on my deck. My neighbor kept hers inside on a window sill. She called one day and said that the impatiens I gave her were starting to blossom and that they were pink, not salmon. She asked if mine were as well. I could not say at the time as mine were still not opened. A week or so later, mine started opening and indeed, were pink.

I emailed gardenharvestsupply.com on Thursday, May 27th, at 11:43 a.m. and explained that what I received was not what I ordered. I enclosed a picture of the ones I now had planted, showing that these were not Salmon, but Pink. Hearing nothing by noon the next day, May 28th, I sent a second inquiry at 2:43 in the afternoon. At 5:30 p.m. the same day, I received an email from a GHS employee, telling me that "she would show the picture to the Greenhouse and get this fixed." Also she said "she would not know until Tuesday, June 1st, when they would be shipping the correct variety....but would let me know."

Today, June 3rd, 2010, I received an email from the employee telling me the following: "The greenhouse said that those look like the right variety. The color should fill out nicely as they continue to get bigger. If they do not look right when they get bigger please let us know.

What kind of fertilizer are you using?"

I emailed her back, sent another picture, along with a picture of what they advertised on their website as a double Musica Pastel Salmon Impatien (what I bought and paid for) and among other things, asked "if HARVEST GARDEN SUPPLY did not stand behind its products....that the only way the flowers I received could be considered to be of a Salmon color is if I spray painted them." I advised them that I would post this comment to let others know of my experience. I do not expect that this company will honor my original order. Pink is pretty, but I did not have to order online to get it. There are plenty of Pink Impatiens available right in my own area. I would NEVER recommend this company to anyone.

"On Jun 4, 2010 12:10 PM, Garden Harvest Supply responded with:

We are happy to see you were satisfied with the action taken. Sorry you were not happy with the bloom color, we have not had any other issue like this on this plant so we are a bit of a loss as to waht happened. Thanks for the positive feedback, it is appreciated."

I ordered three angel wing begonias way back in March, and I was nervous when they still had not arrived by mid-May. Finally, I contacted the company, and they told me they had just shipped them out and I should receive them on May 27th. Well, I was watering my plants on my sun porch on May 27th, and the UPS truck pulled up in front and handed me my box. The plants look great, are a good size, and I recommend this company.

Order of pepper-plants arived today. Box was ok on the outside, but inside it was a mess . Pottingsoil everywhere. Several plants were uprooted. Only 2 out of nine plants had their label in the pot. with the rest it´s happy guessing. 8 plants where bent. I´m not sure if any will survive. Filed a complaint with photos.
Will see how they will react.

After reading the positive reviews here, I decided to place an order in early 2010. I've been trying to find a good source for annuals and herbs, as I've been really disappointed with the condition of the annuals I've ordered from other companies in the past. I didn't know what to expect from Garden Harvest Supply, but I was so pleasantly pleased by the condition of the plants when they arrived that I promptly placed another order. After the second shippment arrived, I contacted the customer service dept. about a question I had regarding a substitution that was made and have been so impressed with their service that really exceeded my expectations. Not only did they applogize for not contacting me about the need for a substitution, they are sending me another plant of my choice for free. I've ordered from many nurseries and know that not contacting a customer about a substitution is often standard procedure and I also know that when placing an order in late spring, supplies are limited and substitutions are expected. So I am really pleased that they took my minor problem seriously when they could have easily been like some companies I've dealt with and ignore it. I highly recommend this company and will definitely order from them again.

Ordered plantskydd rabbit repellent last year..works great! Fast delivery & fair price. I'm ordering again today from Garden Harvest Supply!

Posted on May 18, 2010, updated May 23, 2010
Billed 4/6 for mums....have yet to receive them and the most frustrating part is that I have e-mailed them and called them and have yet to hear a word from them as to what the status of my order is. Mid day phone resulted in "unable to come to phone.....etc" .I will dispute my credit card charges today and never order again from them. They are unprofessional. I order lots on line and receive prompt replies via e-mail if I have any small problem. Not from this company.

"On May 18, 2010 8:08 AM, Garden Harvest Supply responded with:

Dear Eggplant 66: Please accept my apology for our tardiness in replying to your email, we are running a bit behind these last two weeks. However just as our mum pages state "Chrysanthemum Plants do not begin shipping until May 17, 2010.". So this week is the earliest that they would ship regardless. We do collect funds when the order is placed, otherwise we cannot guarantee delivery and we would have to call you back and get your credit card number again because of the time delay between processing and shipping. I totally understand if you cancel your order, however we would be happy to keep them in line for shipping if this is an acceptable reply.

Sincerely, Joe Stutzman
Garden Harvest Supply

I just received my plants and I am very pleased. They are healthy and beautiful. They look real good, they were packed so well, that they are all together and in the pots.
I am very satisfied and will definitely order from you again.

Prices were great, shipping cost low, speedy delivery! I was especially amazed at how well packed my plants were. I've never seen anything like your packing system. The lantana were beautiful, bigger than I expected & blooming! I couldn't be happier. I will definitely buy from you again!!!!

Posted on May 14, 2010, updated May 20, 2010
I just received my order(Phila.,Pa.) and am very excited. Plants are healthy and alive. Price was cheaper than Homedepot and Lowes...plus bigger. I getting ready to order more..... My brown thumb is turning "GREEN".

I found this company on the watchdog list and I put in a good sized order for annuals and perennials. The prices were the big draw (2.50 for fuchsia!) and they had Rex Begonias which I really really wanted to try this year. I got the plants and the all looked good except for the begonias which looked pretty rough. The rest of the plants were small (which I expected for the price) but healthy looking. Everyone got a nice week to harden off on my porch (which is the perfect spot for hardening). While the other plants continued to look great the Begonias kept heading downhill :( I emailed the company and asked for a replacement of the Begonias. The response was very prompt (within hours) and they sent out two beautiful replacement plants the next week.
I am very pleased with the excellent customer service, the good prices, and I would definitely recommend this company.

1st time mail order plant purchase - was skeptical how the plants would survive shipping from Indiana to Texas. Ordered 8 Gaillardia Goblin perennials. UPS shipment was made within a few days & they arrived 3 days after shipment, as promised. Plants were very well established & in good condition. Only suggestion to Garden Harvest: it appears the plastic containers were NOT recycleable. I like to recycle everything possible. :)

"On May 20, 2010 2:47 PM, Garden Harvest Supply responded with:

Thanks for your order and kind words! We also like to recycle; however certain size items are only available in regular plastic. We continue to look for alternative methods and appreciate your suggestion. Happy gardening, Joe"

Recently I ordered 100 Jewel strawberry plants from GardenHarvestSupply.com. The shipment arrived at just the right planting time for my late-spring climate. All of the plants were vigorous and just beginning to show new growth--not even one was scrawny or moldy. GHS plants are far superior to those I've ordered from other sources. I highly recommend GHS. Thanks! NV gardener

"On May 19, 2010 12:42 PM, Garden Harvest Supply responded with:

Glad you liked your strawberry plants! Thanks for being our customer.

http://www.gardenharvestsupply.com/category/strawberry-plant..."

Ordered some trellis netting. The price was good & I received it within the week. I'm very happy with my order. From reading the posts, it looks like Garden Harvest has customer satisfaction in mind. Glad to find a company who has it right. Thank you!

First time using the company. I bought trellis netting...price was the best I found, shipping was very fast.

I received my order in just a few days and the plants were healthy and beautiful. I order lots of plants online but this is the BEST condition and size of any nursery!

Price is terrific for most selections, and the new plants look great in my garden. I can't wait for the coneflower to bloom so I can send a photo. Thanks for such great quality. I will definitely order more during the season.

This was my first time ordering online for vegetable plants. I was very pleased. The plants were packaged very well for the USPS delivery. All plants were healthy looking plants. They have been planted for about a week and all are doing well. Will definitely order again.

I ordered some okra plants, one of which arrived in bad shape. I emailed a picture of it to Garden Harvest Supply, and was sent two robust replacements, which I greatly appreciated. A second order of 6 tomato plants arrived in beautiful condition. I would definitely order from this company again.

minnat

"On May 8, 2010 8:10 AM, Garden Harvest Supply responded with:

Thanks for allowing us the opportunity to replace the poor plants and thanks for being our customer!"

Posted on April 24, 2009, updated May 6, 2010
nice shipment!!!!... plants are nice and healthy and very nicely shipped

photos are in my diary

[HYPERLINK@davesgarden.com]

"On May 6, 2010 9:51 PM, Garden Harvest Supply responded with:

Your kind words are much appreciated, thanks for your repeat business!"

Posted on April 20, 2010, updated May 5, 2010
On 4-9-2010 I ordered 8 heirloom tomato plants, I was a little worried since it was a first order. I was greatly surprised when I received all of them in such great shape, they were well packaged, arrived in still wet dirt. All are in the ground and doing great. Will order again. Thanks

"On Apr 20, 2010 7:38 AM, Garden Harvest Supply responded with:

Thanks for your kind words and your order! Enjoy your heirloom tomato plants.

http://www.gardenharvestsupply.com/category/potted-heirloom-..."

I had a problem with my order due, at least in part, to my mistake. When I told Garden Harvest Supply what had happened they replaced my order without being asked to do so and without additional charges. This is the way companies used to operate and it is refreshing to see some still do. I will be back next year (I've already statred my wish list). They will not only get my order, but several other gardner's look to me for advice on where and what I am ordering. I suspect GHS will get their business also.

Posted on May 4, 2010, updated May 5, 2010
Posted on May 3, 2010, updated May 4, 2010
This was my first purchase, I was hoping I may order from them again... but this first experience has not been the best yet.

I ordered some tomato cages and those red plastic mulch sheet 11 days ago. The site says Fast Shipping, and i'm only one state away [the map shows one day in transit], so i figured the package would be waiting for me when i got back from my trip. Nope. I've emailed twice, granted on a Sunday night... but here it is 1.30pm est and no reply email.

I called, no answer.

I can understand if the product is back ordered.... but i'd like a courtesy email. Did i get one? nope.

I'm hoping I dont have to move this to a 'negative' comment, as i really don't like to do that.

I would just like a response.... and my order.

"On May 5, 2010 11:19 AM, Garden Harvest Supply responded with:

Please accept our apology for our tardiness of response. Joe"

Fast service, excellent product. Love the diatomacious earth, which is an excellent, non-chemical method to control pests. Will definitely do business with again.

I have ordered from them on two separate occasions recently. 1 small order and one large order of annual plants. Their customer service is excellent, very speedy delivery and the plants were very nice.

My flowers arrived in good condition and are thriving now in my container garden!

As a first-time customer, I placed an order for 4 tomato plants in early February. My shipment arrived April 10th, and when I was ready to set out the plants on 4/12 I opened the carton to discover that 3 of the 4 plants had become dislodged from their square plastic "pots". Also, the identity tags were scattered among the loose dirt in the shipping carton, so I had no idea which tag went with which plant. All 4 plants were in a wilted condition, but I set them out anyway and hoped to salvage them. Only the plant still in its "pot" survived... the other 3 quickly dried up and perished. Since I'd opted for USPS shipping on this order, I decided to place a second order for the same group of plants but shipped via 2nd day air. Meanwhile, I managed to contact the company president (Joe Stutzman) via e-mail, and explained what had transpired. He quickly solved my problems, by upgrading the shipping on my replacement order to Next Day air, and canceling the second charge on my credit card. And since the replacement plants arrived still in their respective "pots" and in excellent condition with their tags in place, I was able to get them planted quickly and they now appear to be thriving. If things continue in this fashion, I've informed Mr. Stutzman that he can count on my repeat business!

My first order arrived yesterday and all the plants were in good shape. I went overboard with plant orders a couple of weeks ago and it has been an interesting experience/it really makes a difference when the company seems to really try to get it right.

Received some lovely plants from another place but I won't be back because the screwups with delivery and small world war over who got what info etc just made it a chore rather that a pleasant experience. It is great to find a company that combines great products and the ability to listen to what the customer is saying. Thanks again.

I was very pleased when my plants arrived. They were beautiful and healthy. I used to order from another company which was much more expensive and am so happy I happened upon this site. They offer several more types of plants than the more cheaper ones do but are also affordable. Thank you so much. I will definitely order again.

I was very concerned for the fragile fuchsias I ordered from Garden Harvest since they would be traveling through the deep south to Florida in minimally 80 degree heat. It was my first purchase from your company but I have ordered in the past from companies in Nova Scotia and USA with mixed results. I needn't have worried. The plants arrive within 2 days of shipping and the packaging was so secure the plants had NO chance to get dried out or crushed. I planted them within the hour of arrival. That was yesterday and today they are all cheerfully hanging in baskets under a very large granddaddy oak tree.I think they have grown already. Thank you so much Joe for the care you give plants. Will definitely order from you again.

"On Apr 18, 2010 2:17 PM, Garden Harvest Supply responded with:

Wonderful, you are welcome. Enjoy the fuchsia!"

Posted on August 24, 2009, updated April 17, 2010
My order arrived very quickly. I was very pleased with the selection - this time I ordered mainly bird suet and some plant supplies. Their items were less expensive than other places (even locally - on sale). I cetainly intend to use them for other items soon. My only negative comment - shipping rates. However, most places have high shipping rates (at least high to me - I know very few companies make a dime off "shipping"). For the savings and convenience, the rates are worth it.

"On Apr 18, 2010 2:15 PM, Garden Harvest Supply responded with:

It is wonderful to see your order once agian, thanks for being a wonderful customer!!"

First time ordering and was not disappointed. Very well packaged and healthy looking plants. I ordered heirloom tomato and perennial plants and everything arrived in great shape! Shipping was very fast. Will definitely order again.

Garden Harvest has been the most proactive and reliable company I have found when ordering plants on line. Not only have I received very healthy plants, I have been able to receive timely and accurate responses to my inquiries. Customer service gets an A+ for sure. When dealing with Park Seed, Burpee, Jackson & Perkins, and some other companies online, Garden Harvest is the first and only company that has sent me a proactive email informing me of the status of my orders along with a detailed explanation. I have had to constantly follow up with the other companies listed above in regards to my order status and I have never receivied timely or accurate responses from the "other guys". Garden Harvest has great plants, great customer service, and great prices. Why shop anywhere else online? I know I will stick with Garden Harvest.

"On Apr 15, 2010 8:52 AM, Garden Harvest Supply responded with:

We are thrilled to read your kind words and hope you return in the future. Happy gardening in 2010!

Vegetable plants, http://www.gardenharvestsupply.com/category/buy-vegetable-pl...

Flowering plants, http://www.gardenharvestsupply.com/category/buy-potted-annua..."

I received some lovely Fuchsia, Dichondra and Vinca plants today, all appeared very healthy with sturdy packaging. I will order from Garden Harvest in the future, maybe the very near future. :)

Perfect timing for my gardening tomorrow.
I will have the most beautiful hanging baskets this summer.

Product had lowest price on the internet and I received it within a couple of days, amazing! Thanks.

I ordered NOCDOWN III from Garden Harvest a few dollars cheaper then buying it from the company its self...The product worked wonderfully! I had an excellent experience.

Excellent prices and speedy shipping

I was tired of paying highway prices for my hanging planters.
I bought three fushcias and planted them in one pot. In just a short time they were larger and more beautiful than the planters at our local garden store for over $30.00. Great prices, great plants!