Comments regarding Garden Crossings LLC

Purchased 7 Big Sky echinacea during last fall's sale just before they closed for the season. The plants arrived in less than a week, beautifully packed, and not in those little 2" pots that other mail order companies send, but in BIG 6" pots. I'm already seeing spring growth emerging. These dudes rock!

Garden Crossings has the largest and healthiest plants I've seen for a mail order nursery. Service is outstanding and they are very accomodating if there are any questions. I've been buying there since they opened and have never been disappointed.

I ordered 4 different Echinaceas (2 of which I had never heard of) during their end of season sale. I was really impressed with the size and quality of the plants. They were also shipped when promised, and I got an Email notification when the order was shipped. I can't wait to order from them in the Spring!

I took advantage of the recent sale and got some good deals. I was very impressed by the size of the plants sent me. Out of 10 plants, 9 were clearly ready to be stepped up into 1 or even 1.5 gallon. All of the plants looked healthy, had substantial roots and the packaging was very good. I changed my order a couple of times along the way without a problem-customer service was very helpful.

I ordered two plants on two separate occassions. I ordered a Twilight Coneflower and a Sundown coneflower. I was pleased with the Sundown coneflower. It was a huge plant with huge roots. My twilight, however had obvious bug damage with maybe only four healthy shoots, compared to the 30 + healthy shoots of the sundown. I sent off an email and I was told the plant should do fine next spring. This just occured two weeks ago. The plant is still alive, but it still looks very sickly. Just based on this my review would be a neutral.

It's a positive because I recieved superior customer service from Chad Walters. He worked with me to ship my order a week later after their regular fall shipment schedule. I'm a student and I didn't have the funds to order during the last week of their regular shipping. I ordered one hosta, three peonies, one coneflower and one common thrift. I'm looking forward to planting these so they can return next year in spring. I believe you take the bad with the good and if my twilight coneflower doesn't live I will just be forced to reorder another one, because I am just so impressed by the customer service offered by Garden Crossings.

On Oct 21 2006 I placed an order to take advantage of the discount and the free freight. The plants arrived today in fine shape. But I was charged for freight , so I sent off an e-mail. I received a quick reply and an apology for the error, with a credit being issued. This is a very nice company to deal with, both for the quality of the plant material and for their fine customer service. Thank you Rod. Patti

Another VERY SATISFIED customer here. My package was shipped promptly and I was so pleased to see how well each item was packed. The plants were huge and healthy with roots fully filling their 5" pots.

I will definately do business with Garden Crossings again and again.

I thought I would add my positive experience to the list.

Although I agree with an earlier poster, that their prices are a bit on the high side (they had some specials going, but not on the items I was looking for), the quality more than made up for it. The plants were definitely larger than the other mail-orders places I've used, and very well packed, with the soil still moist when they arrived.

I can't wait to plant them - as soon as the rain stops!

Superior plants, terrific customer service -- and thank you for packing with paper and thin plastic nursery pots! I've found a few other great online nurseries, but this one for some reason has the best shipping rates -- very reasonable, so there's no "sticker shock" at checkout.

Since this Co. has a 100% rating, this may be rundant info but I do want to say that, of all the companies I have ordered plants from (and there's a LOT), the plants I received last fall (Frosted Violet huechera and Alabama Jubilee daylilies) were HUGE and extremely healthy. All have thrived, and the Alabama Jubilee daylilies were much more breathtaking than the photo on the website. The Frosted Violet did green out this summer but that's my fault because I have them in too much sun, which I knew before planting, but the spring growth is a beautiful pink/purple irridescent color that just shines, and if planted in shade, would probably stay that way all season. Great prices for great plants!

I am one of lucky people who gets to pick up order. Facility is great-plants healthy, beautiful and well cared for. Employees friendly, helpful and knowledgeable. Clematis I ordered had wonderful root systems and some bloomed this year although was not expecting them to bloom until next year. I had emailed asking about clematis they did not have. When arrived to pick up order they had pulled 4 possible substitutes and printed pictures. Now on my list of nurseries I have to visit at least once a year.

Plants were a little pricy but WELL WORTH it. Large and healthy, fully rootbound. Arrived promptly and were very well packaged. They gave 10% off for volume and I got free shipping (special promotion) so I got an excellent deal. Would highly recommend.

I order pants online and catalogs from all companies that have good deals. It might be my luck, but I have never had such a bad experience as with my order from Garden Crossings.
Tree peonies have been on my wish list for over 2 years. I decided to order 2 tree peonies from Gardens Crossings because of their great reputation on this web site and the good price that they had on bareroot tree peonies.
My shipment arrived on time. It was packaged extremely well, but the two roots looked dead. Since I really wanted to have those plants I e-mailed to the company about the poor condition of the two plants and I panted them hoping that I was wrong about their condition.
Here is my e-mail about the two tree peonies:

On Thu, 18 May 2006 08:47:25 -0400
Hello,
I received my order yesterday. The roots were extremely
well packaged but the two roots, that I found inside do
not look alive.
The Hanakisoi root looks like it was boiled - stored in
inappropriate conditions for too long.
The Hoki root is soft and moldy, looks dead to me. Same
like the other looks like it was stored for too long in
inappropriate conditions.
I really would like to get Tree Peonies, but if all your
stock is in this condition I would like to ask you to
ship me a replacement when you get new stock in good
condition and I am willing to wait until the fall. If you
can not ship replacement with better stock, I would like
to get full credit.

A company representative replied the same day with the following:

I'm sorry to hear your tree peonies arrived in poor
condition. The plants did not look like they way you are
describing them when they were packed. I'm not sure why
they went bad so fast during shipping. We will send you
replacement plants next week - hopefully they will hold up
better this time.

Best regards,
Chad Walters
Garden Crossings

I received the replacement, which was overnighted, about 4 days later. It was again packaged extremely well, but the two roots were in the same condition as the first shipment. I planted them also immediately, hopping that the experts from the company know better than me if the roots they shipped are dead or alive. As of today, about one month and 1/2 later, none of the plants has shown any sign of live. Now it is too late to ask for my money back since the company's policy is that any problem should be reported within a very short period of time after the order is received.
Based on all other customers maybe this company ships great pant stock, I however, would not recommend them to anyone looking for tree peonies.
Even if it was my fault that I tried buying tree peonies in the spring when all experts say that they should be planted in the fall, I think that Garden Crossings should not offer to sell them in inappropriate season and they should check their condition before shipping them.

I've ordered SO much stuff from this company. What is up with them? Their packaging and their plants are the best out there. My latest order included a number of perennials and also 3 clematis (Prince Charles, Barbara Harrington, Regency) . I laughed when I saw the clems - despite their statement that they come in 5" square pots, these are much more mature clematis than the ones you usually get online. Mine went right into the ground. I also pulled from the box 2 big Blanket Flower (Arizona Sun), both of them moist and covered in big blooms. Don't know how the stuff could have been so good since Mr. Fedex had the package on his truck from 7 am to 7 pm all day in the high heat, when it was finally dumped on my porch. Everything perfect and how could this be since there was no shredded newspaper in the box? Love them.

I thought I knew what to expect from mail-order companies: original selections, fast shipping, but spotty availability and small plants. These guys are heaven sent! The plants arrived in great condition and are HUGE!

I'll definitely be a repeat customer.

Good lord, this is probably the best plant order I have EVER received. Even though it's been in the high 90s here in Texas all week, the dozen plants I ordered arrived from GC's Michigan nursery in pristine condition. Most shocking: they are all HUGE! After experiencing Wayside's mid-summer sale, bottom-of-the-barrel crap stock that eventually dies anyway, this is a more than pleasant surprise. On top of everything else, I got free shipping from GC, plus 10% off my order (because it totalled over $150) due to their end-of-season promotion. These guys are now at the top of my mail order list.

The Best! I previously dealt exclusively with Bluestone and Wayside ... now I will add Garden Crossing to my list ... in fact, at the top of my list!

I have ordered from them twice this season and I have been very happy both times. The plants were a nice size, in good condition, nicely packed and quickly shipped. They are a little more expensive than some other online greenhouses, but the extra price is well worth it.

Rockford, Illinois

I only ordered one plant....Arundo donax variegata. However, the specimen was HUGE, practically 3 feet high with a very good root system and the packaging was incredible. Would order from GC again, and I recommend this nursery highly!

Had terrific positive experiences with both orders that I put in with these folks (about $200 worth overall). Ultra fast shipment, very nicely packed and healthy strapping plants. Not the cheapest mail order source, but after trying several of the other cheaper guys and having terrible experiences, I think I have to say that even though Garden Crossings is not the cheapest, it is the best value once you consider what you get, how fast you get it, and how well it is packed.

Ordered an "Oranges and Lemons" Guillardia as well as a couple other things a few months ago. Rec'd shipment quickly, although the guillardia didn't look the greatest (the rest of the plants were fine). I planted the guillardia anyway as I thought it would "perk up" in the bed. It didn't; bit the dust instead, but one e-mail to GC and they responded by sending me a beautiful replacement. Great customer service!

I recd in wonderful condition a Sambucus Black Beauty, 2 Deutzia Chardonnay Pearls, and a Niobe clematis. Packaging was suberb and plants arrived moist and bursting with life.

This was my first time ordering from them and I did so based on opinions from here. I placed 2 orders close together and they both came today.

I ordered

17 clematis
1 peony
3 double dwarf platycodons
4 maltese cross lychnis
4 pink columine

I was VERY, VERY pleased. The packing was the best I've ever seen. All of the plants were in great condition and very large. In fact, I'd say that they were as large or larger than plants at the local high scale nursery. However, there selection is way better than the local nursey.

I would definitely order from them again and I highly recommend them.

I ordered 2 Echinacea's, "Sundown" which arrived first and in good condition just a couple of wilted leaves and 1 broken stem and "Twilight" which came about 2 weeks later on back order. It was not in as good condition as most of the soil had spill out and it was dry. It has started to come around now though. My only real complaint is they state 2-3 days ship time and it was actually 5 days to arrive at my home in Indiana. The shipping process started on the weekend and they arrived on Tues.& Wed.
The customer service is excellent as I did have a couple of questions and they were very prompt in their response back!















'

First time ordering from Garden Crossing and will definately NOT be my last time. The packing was superb, the plants practically bursting forth. The clematis is already almost halfway up the trellis as compared to one that I received from another company that is sitting still. I would highly recommend this company!!

Ordered 2 clematis and they are beautiful, large, healthy plants. They were packed very well. I will certainly order from GC again!

I bought a ton of plants from Garden Crossings last year and they were absolutely beautiful, well packed, and promptly shipped. The plants were all larger and much healthier than expected (especially since I received my Spring Hill order first, YIKES! *It* was pathetic!) All my GC plants are doing VERY well and I fully intend on buying more from them. The plants are actually in better shape than what my local nurseries have! You can be confident that GC will send the best, right to your door. It's well worth it.

I think this company is outstanding. Although they may be a bit pricier than some other mail order places, for me it was definitely worth it. Their communication and customer service is excellent. The perennials I got from them were bigger than the "2 gallon" shrubs that I received from another company. The packaging was first rate with no plant damage and they did it without exceesive waste and NO annoying peanuts! I will definitely be ordering from them again.

Very nice plants. Well packaged and much larger that what most online nurseries send. MUCH larger. I'll order from them again.

I received my ordered plants from Garden Crossings today. I was very pleased. The plants were very well packaged and arrived safely. I was surprised at how large they were. They were around 10 inches tall and fully leafed out. A healthy green color. This is the first time I have ordered from garden Crossings. I have ordered many plants on-line and this is the best company I've ordered from so far.

I have ordered several times over the last two years and have been very delighted with their service and quality of the plants. I had one negative experience which cause me to make this a neutral rating. They sent me three astra pinks Platycodon. As usual they were in their 2 quarts containers but the roots system took up only the top 1/4 of the pot if that much. When i tried to remove the plant from the pot it separated from the rest of the soil. I called and was told that this plant has shallow root system. My question is why put it in such a big pot and charge for the dirt. I suggested mybe change the size of the pot for those plants that wont fill their std size.

This was my first order with the company. I placed a large order, and all plants arrived in perfect condition. It was obvious that the packing was done with care. The plants were large and exactly as promised. I would definitely do business with them again.

i have been flower gardening for years and i have ordered plants online many times from some highly regarded nurseries. this was my first order from garden crossings. it arrived in simply excellent condition, it was packed perfectly to survive the transit. and, much to my happy surprise, all of the plants were quite large and growing nicely. i have never received such robust, healthy plants from anywhere else. the only thing else i can think to say is . . . WOW!!!

a gardener in Maine

I placed my first order with this business based on some comments I read on Daves Garden and because they are located in my general area.
Aside from an initial customer service goof up on when to send my order (they sent them sooner then I asked and charged my debit card before I was expecting them to) the plants are top quality and were very well packed for shipping.
Plants are a little pricey but probably worth it.
Great selection of plants with new and interesting varieties not always available from other sources.
Thank you Garden Crossings!

All I can say is... WOW!!!!!!!! My order came today (on time) and they're incredibly large, healthy, beautiful plants, in better shape than I can find at my local garden store. I will absolutely order from Garden Crossings again and again and again!

I was very pleased with the plants I received from Garden Crossings. This was my first time ordering from them and the plants were large, healthy and well packaged. I had even changed my order twice and they were great to deal with this. I would definitely recommend that you order from them.
By the way, I ordered three (3) clematis and (3) hydrangeas 'Quick Fire'. They have a great selection of hard to find perennials, shrubs and clematis. I can't say enough good things about them. I'll definitely be re-ordering from them!

My clematis plants arrived today in super condition. Unusually good sized plants and very healthy looking! The service and communication was terrific. A very friendly company who truly tries to do their best for their customers. I ordered a Roguchi and a Avant-Garde Clematis, two that I have not myself seen prior. It was nice to see some unusual varieties. Thanks Garden Crossing!

I received the largest and most healthy plants I have ever gotten by mail order in 10 years from Garden Crossings in Michigan. Their plants are GREAT!

After reading the rating here, I placed a large order (over $600) with Garden Crossings. The plants I received are HUGE, better than the plants at the local nurseries and blooming!! VERY HAPPY customer. This is the only place to order perrenials on the Web. All of the plants were healthy and established with good root systems. Packagining was flawless and even FedEx couldn't damage it. They did not make any errors on the shipment and all 50+ plants were accurate and included. VERY VERY Satisfied. Customer support is excellent and everyone is nice and friendly. Would not hesitate to order from them again and plan to do so next year. The best company I have dealt with online. A+++++++++