Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)

I was a little hesitant to buy this brand because I had seen a lot of negative reviews, but I ordered two Spring Hill Nursery plants from Home Depot that seem to be drop shipped directly from the nursery in Ohio. The plants arrived in perfect condition in two separate shipments. One plant was in the mail for a week due to delays with FedEx but arrived healthy in a box with air holes. It seems a lot of people have had bad experiences buying directly from them, but if you order Spring Hill Nursery products through homedepot.com, Home Depot will guarantee that you are satisfied with your puchase so there is little risk. Anyways, the plants are growing well and really healthy. I couldn't be happier with my purchase.

Spring Hill Nursery is the only online retail nursery in the USA that had a native plant that I wanted, other than one other nursery that offered it for fifty dollars more than Spring Hill Nursery.

My internet search indicated this plant is widely available in Europe, yet it is nearly impossible to find in it's native country. Could the USA nursery industry be responsible for why we do not plant more native plants?

Spring Hill Nursery described the plant as being small. The diciduous plant arrived last week with frail looking stems and a few tiny new leaves emerging. Even though I was disappointed with this puny looking plant, I planted it in rich potting soil, watered and put it in the shade. The roots looked healthy.

One week later the plant looks wonderful with plenty of large new leaves and more robust stems. I'm a happy customer and feel very lucky. I truly appreciate Spring Hill Nursery for offering this plant.

This is for Springhill Nurseries in Ohio that Lowe's uses. I ordered 3 lilac bushes and they arrived within a week, in good condition and properly packed. Only had a 3 day delay on delivery as FedEx had wrong day but it updated quickly.

I received a very nice catalog from Spring Hill with plants I've not seen before. I was very hesitant to purchase the plants due to Spring Hill's terrible reputation and so many negative comments. I took the plunge and ordered a golden weeping redbud tree, a double blooming redbud, and a variegated Yuki Gessho Variegated Panicle Hydrangea. Several gardening friends on Facebook told me horror stories about the company. I was beginning to fear I had made a terrible mistake and wasted $137 dollars! The plants arrived in a couple of weeks and were of a nice size considering they were mail-order saplings. They were well packed and looked in great shape. I planted them and now they are all leafing out. I was so relieved the plants looked as nice as they did considering Spring Hill's bad reviews. I guess time will tell if they grow and flourish, but for now everything is looking great!

Only ordered one thing, a Romeo bush cherry late this spring. Packed well, shipped promptly, and was HUGE. Not sure if I'll order from them again based on these other reviews.

I was aware of Springhill's somewhat 'iffy' reputation but they had a plant I wanted on sale so I thought I would give them a try. I ordered four purple Culver's Roots (Veronicastrum Fascination) on sale from Springhill and received my order a couple of days ago. The bare root plants were nicely packaged, healthy, and a very nice size for bare-root starter plants. I already planted them and they are all sending up shoots.

I am actually pretty happy so far with Springhill, so much so that I placed another order for some Heuchera's (that I can't find locally) that were also on sale...I am hoping I won't be disappointed by this order.

I've kind of shied away from 'mail order' plants as the various companies have all been bought up and are owned by the same big company(s) and the selection and quality have gone down. I am glad I took a chance on these Culver's Roots...I am very happy so far!

Ordered 16 plants from Spring Hill Nursery April of 2017. Most of these were in 4” pots. All plants were received in good condition. They have an excellent selection.

I recently ordered a razzmatazz grape and a hardy issai kiwi from Spring Hill Nursery. I was not expecting healthy plants to arrive based on the negative feedback here. Despite the horror stories of others my experience was positive.

I placed my order in mid March. Spring Hill sent a email stating that the plants would ship sometime in April or May. Well my plants arrived promptly on April 5th. The plants were in pots and had live healthy roots. Each pot was secured tightly inside of a cardboard sleeve. These sleeves were then packaged securely inside the shipping box. The size of the plants was smaller than I would have liked given the price paid but the plants were very healthy and dark green. To me plant health is more important than size.

Overall I am happy with my purchase.

Posted on June 6, 2017, updated June 9, 2017
I ordered some tiny rose bushes in three inch pots a week and a half ago. After several queries it became apparent that I was not going to receive my plants until at least the middle of June, too late to plant.
If they did not have the plants in stock that they advertised, they should not have taken my money. I wanted roses, not some Wall Street sale of rose futures. If they did have the plants, they should have promptly shipped them.
I ordered bare root roses from their sister company Gurney's and the roses were shipped out the day after I ordered them.
Terrible communication and service. I've asked Paypal to help me resolve this.

I ordered a Carmine Jewel dwarf cherry as well as a Romeo dwarf cherry in January of this year. My plants were shipped to me in early May (I'm in a Northern zone 4b location). The bushes were huge and well branched, between two and three feet tall with excellent root systems. They were shipped bare root in an extremely sturdy box with shredded paper to keep them moist in transit. I'd order these bushes again, and recommend them to anyone.

Posted on May 5, 2015, updated May 3, 2017
I ordered 6 Astilbe's, when they arrived I thought they were dried out, but planted them anyway and am very please to see how well they are doing

Received my first plant order in a few years today, dazzler candy lilies (iris family) and 3 bare root daylilies. Am totally delighted with my order. The daylilies are much bigger root divisions than I expected. They do not appear to have any rot. I will soak them in water tonight then heel them into a garden container. The candy lilies are green plants. they were well packed in plastic with a long cardboard tube protecting both the root and the green stems. I will be planting them also tonight in a container. I'll plan to bring the planter for them in at night, as our evenings right now are in the 30s (F), and daytime upper 40s and 50s. ....I had ordered years ago from Spring Hill and had positive experiences. But it looks to me like they have improved from what I remember.

In early March, I ordered succulents and four Marley's Pink Japanese Snowbells (hard to get trees at 25% of what my local nursery wanted for them). I read the company reviews after the fact and was sure that I would have problems.

Four healthy, five foot trees and three well-wrapped and healthy succulents arrived in three weeks. A month and a half later, my trees are growing quickly and are covered in blossoms. The succulents have doubled in size.

I will definitely order from them again.

After much consideration I've decided that my review must be positive, even though It's on the neutral edge. I ordered several plants this year, and I was pleased that they look to be in fine condition. Especially my two Fragrant Cloud Honeysuckle vines, hence the positive review.

However, I am really frustrated that Spring Hill decided to ship soooooo early! I received my plants in early March (which is within the scheduled shipping time listed on their website for my zone 6). Now, aside from the fact we are having an unusual spate of crappy winter weather right now, our last frost date is in the late April, early May time period. My bare rooted plants are content to hang in the fridge for the duration. But I had to pot up my poor Honeysuckle vines to keep them toasty for the several weeks they have had to spend inside.

Of course, the more important thing is the quality of the plants, which as I said, appears to be top notch, but I really wish they had a better grasp on the shipping schedule.

Posted on May 2, 2015, updated May 7, 2015
Posted on May 15, 2010, updated May 2, 2015
Posted on April 27, 2010, updated May 15, 2010
Thus far this year, I have had positive results with my order from Springhill Nursery.

I ordered six Mediterranean Pinks, which they sent bareroot. Thus far, four of the six have sprouted new growth, and the remaining two might yet do so.

Generally speaking, I have found bareroot planting to be iffy. Some or most will break dormancy and grow, but rare is it one-hundred percent.

I prefer to receive my plants potted and well-started. They usually do best for me that way. But I've had enough good luck with bareroot that I really don't mind that much getting them that way.

I have another order from them on the way, which they said should be shipped between May 22nd and May 29th. We'll see how that goes.

I've had enough good luck with Springhill to continue ordering from them. There have been some disappointments, but not enough to quit doing business with them. And, these negative experiences may not necessarily have been their fault.

I have enough confidence in them to have ordered six more Mediterranean Pinks, as they were offering these at clearance prices I couldn't pass up. I really like the flowers on these plants, and they make an excellent groundover for a bare slope.

"On Apr 28, 2010 1:21 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post this.Thank you for your feedback and Happy Gardening!"

Family members ordered plants for me as a memorial for my daughter who died. The three hardy hibiscus are in the ground and all three are showing new growth. The Redbud tree is also planted, but it is too soon to tell if it will make it. The plants all arrived appropriately packaged, and in good condition. I would use this mail order nursery again.

Posted on January 13, 2008, updated April 26, 2015
I bought a large order of items a few years ago, many of which did not grow (for example, bare-root roses were sent well before time to plant here & I could not keep them going until it was; bulbs never grew, etc.) . When I called customer service, she cheerfully issued me credit certificates. I did not use them for 2 years, as I always found the plants that I was interested in at better prices for larger plants elsewhere. But last spring I succumbed to an online sale; after calling customer service to be sure I could use my certificates for an online order, I followed her instructions, filled out the order, printed the order page and sent it in with my certificates. When I received the acknowledgement of the order, I noticed that they had not honored the sale prices. After several phone calls and emails, they never addressed the issue of the discrepancy in prices (only focusing on items that were out of stock, or did my order equal the total of the certificates sent in) even though I was specifically asking them about the prices. As it turns out, because of several out of stock items that will not be sent, I still have a credit to my account of about $6 but I will not bother . I am waiting for some items to ship spring 2008 & hoping that the items received last fall actually grow. Very sorry to say this about a fairly local company..

Seeing some of the negative ratings, I was dubious about this company. However, their sale this spring was too good to overlook; even if half the plants were dead, it would be a bargain.

To my surprise, all the plants I ordered arrived, well marked, beautifully packaged and in great shape! I've seen complaints that they are "too small." The catalog had said that they would be small and I prefer these smaller plants to the huge forced ones that can never quite keep up and eventually collapse. I prefer to start my own; this year that isn't possible. These plants are exactly what I would have started myself.

I have orders from this company for 2 years or more and have never had any shipping problems. Ever plant has survived and so far I have noticed some plants already growing this season even tho there is still snow on the ground & after having such a harsh winter. I placed my yearly order and have received every item already, a bit early but I was prepared w mini greenhouses set up in my dinning room, all the plants are thriving and I am looking forward to the ground thawing so I may finally plant them outside. I do the buy now with payment plan and have never had ANY issues with customer service, the woman was completely helpful and did not rush me and was full of extra information that helped me with my recent order. Will definitely order in the future, I actually have to control myself from ordering more because I have been enthusiastically and completely satisfied with this company.

My mother has been ordering from SpringHill since I was a child and I'm in my mid-thirties now and I'm a customer, too. I got all my plants this spring, and just put them in the ground. Their customer service is wonderful and I really enjoy the coupon specials they send. Having a young family, I can't always afford all the things I'd like all at once, and their ongoing specials allow me to purchase plants off my wishlist as the season progresses. I had a lilac missing from my order and emailed them and they are sending it with another plant I ordered in the upcoming week or so. Friendly, nice company to work with. It's no wonder my mother ordered from them every year.

I buy from Spring HIll on a regular basis. Their plants are always healthy! Very friendly Customer Service too! Thanks.....

This spring I ordered several dozen different items and they were all very healthy on arrival. One small thing though, I wish I knew prior to purchase how long it would take to receive some of the items (can take several weeks even if you order it during the right season/time to ship to your zone).

However, they were all good quality and exactly as expected. Many did exceptionally well actually. Overall very positive experience (and really great value when you use one of the sales with a coupon, can't beat it). Thanks!

Spring Hill was my first experience ordering plants online and I was a little hesitant. But I'm on my fourth or fifth order with them now and most likely will continue ordering from them.

All the plants I've received have been alive and healthy, save one lily of the valley pip that didn't grow. The rest of the dozens of plants I've ordered are doing remarkably well, even the one or two I stuck in the wrong places in the garden.

I'm also impressed with their packaging methods. The plants are in individual cardboard containers sized for each plant, with a label, then placed in a box (minus any packing peanuts...big plus there). The plants can be jostled, dropped, shuffled...and they don't get damaged.

Regarding the dead lily of the valley...one email to the company resulted in a replacement, no questions asked. A conversation over a payment issue was resolved promptly by a CSR who was knowledgeable and helpful.

I have, as other comments mentioned, encountered the ever-changing shipping dates. I can't yet count that as a negative as it's not that important to me when I get the plants. I'm more interested in getting healthy plants.

I do have a large order of iris for the fall with a delivery date of September, which is appropriate for my region, and I'm curious now how those dates may change.

I was really nervous about placing a order from this company after reading all the bad reviews. I decided to order six Old Fashion Bleedind Heart plants that were on sale for a great price..... No problems..... Order arrived fast, packed well, and all six plants are doing great. I will definitely order again...

My experience with Spring Hill has always been positive but a year ago I ordered a special they offered online for 3 Cranberry Cotton Easter plants for the price of one.
I ordered and receceived one plant. After calling and complaining about the order and sending them a copyof the original offer they agreed to send me two additional plants which I planted April , 2013.As the plants grew I noticed very large growths on the Cotton Easter, which are now about 10 ft. tall . It appears that the Cotton Easter was grafted with an Althea or Rose of Sharon. I am waiting for summer to see what I have.
I contacted Spring Hill about this but got no reply. I will be surprised and maybe do some pruning and replacement. THANKS

I've been, for the most part, happy with this company. The plants have arrived in good shape and the ones that did not were promptly replaced. The only minuses were an order that was cancelled due to out of stock (and money returned) even though I ordered very early in the season. I typically don't like their junk mail, with very tempting pictures and the offer for credit "get flowers now but pay later", I never tried it, but it sounds like a trap. They used to have truly great prices, but recently (1 year?) their prices became more expensive (and I think they also have less variety, but this is not a scientific evaluation).

I have been buying from SpringHill Nurseries for a few years now, and am shocked to see so many poor reviews. I've bought perennials, annuals and bulbs from their online store yearly, and although their prices can be a little steep, they have selection that I cannot find at my local nurseries.

My plants are typically packaged well and do not lose their way during shipping; it usually comes in 2 days tops from the time I get a confirmed shipping notice email from the company. Usually ships FedEx or with some trackable shipping agent.

Their company fares much better than the other online companies I've tried; at least with SpringHill, they have gotten my plant selections correctly, and the plants are in good condition (dormant/bareroot plants never look spectacular from any mail order company, but with SpringHill, the bags are very moist and well packaged when arrived - and the plants actually grow).

This year, I bought Younique Astibles, phlox and a Tulip tree from SpringHill. They are all flourishing - the first year, I always expect the Astibles to be small, non-flowering as they start bareroot and dormant (as my lavender ones that I bought and planted were last year), but the following year, they come back out large, beautiful with nice lavender blooms. I expect the same with the pink ones I ordered this year.

I've already placed an order for Tulip bulbs in the fall - needed a coupon, though, to have their prices beat the other competitors in the field, but ultimately went with SpringHill because I've worked with them before.

In the past few years, I've asked them to replace 2 items, I think they were trees, and they have done that promptly and without much ado. I've had no concerns with this company at all.

"On Jul 5, 2013 2:18 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for you feedback concerning our plants. We appreciate you taking the time to let us know. If you ever have any problems at all just let us know and we will gladly take care of it."

I placed an order with Spring Hill Nursery on 6-18. Later found this website with all the reviews and wondered if I was going to have a bad experience.
Received a shipping notice on 6-20 and the plants arrived on 6-24. So I have no complaints there. The hibiscus was dormant but a very nice size for the price. The bonus hen and chicks were free. Will see how they grow.

"On Jun 28, 2013 10:11 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing your experience with our company. If you ever have any problems with your order just let us know and we will make it right. Happy Gardening!"

To whom it may concern:

I wanted to take this opportunity to write about my experience with Spring
hill, but specifically about Andy who proved to be a God-send. I am a
cancer victim and i have no fear saying this just because of the hope and
speciality given by that Representative to me....

I will die after couple Of weeks as i am on last stage. I called to order some plants...i love my garden and i can see myself dying but not my plants..my plants died this year and i told
the same thing to that angel,firstly he gave me such a great empathy and
hope about my cancer and gave me strenth to pass my day till the time I
die..he said miracle does happen and He gave me an hope that i can still
overcome this evil...now After attempting to work with him on my reshipment
he gave to me for the plants that died last Year he gave me couple Of good
suggestions...he gave Me deduction in my payment for my new order too, From
the initial phone contact to our very last conversation he was
professional, knowledgeable, available and quick to respond and yet kind ,
supportive and loving. Most of all he helped me to keep my usually calm
demeanor and to remain hopeful towards my plants and my cancer



Because of his guidance through the first failed attempt on previous call
well as the second successful call with him, I am now back on track with my
hope and have peace of mind for the days i am going to live. His patience
and understanding was greatly appreciated.He is an angel...to be honest i
hated talking to some indian agents on the phone,but He proved me wrong and i asked him his Indian name so he said it is Premdeep Sing,i dont know if i spelled it correctly.....
I wish i could meet him but he Is too far and i do not Have enough time,at
last If he is a representative of how every representative should be and even entire staff operates, I will
refer my friends, family and colleagues to springhill company before i die.

Due to my medical tests my only regret is not acknowledging sooner the
outstanding level of assistance and guidance which was given by this
shining star, Andy.

"Love you andy! I am glad i got to talk to you"

"On Jun 4, 2013 1:50 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing your experience you had with Andy and our company. Sending our most fervent wishes for your health and comfort."

I was very hesitant to order from them based upon reviews, but was having trouble finding what I wanted elsewhere. I received me dutchman's Pipe without issue and it is doing well.

"On May 29, 2013 2:13 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing we appreciate your post. Happy Gardening!"

Posted on April 8, 2013, updated May 21, 2013
Posted on May 21, 2012, updated April 8, 2013
I must admit that I was reluctant to order after seeing the many negative comments but I thought I take a chance because of the really good sale price of orange trees offered. Springhill charged my credit card immediately and perhaps ten days later I received confirmation that my order had been shipped. I was not impressed with the method of shipping - they used UPS and USPS, which for the life of my I can't understand. The plants were very healthy and much bigger than I anticipated. I am pleased with the transaction and glad that I don't have to post negative feedback. I would take a chance with them again if the price was right!

"On May 22, 2012 10:20 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing your experience with us. Enjoy your trees!

What a great company to work with!!! I ordered 6 bearded iris last spring. They arrived in time for the proper fall planting time and were in excellent condition. Unfortunately a rough winter and only 3 survived. I called SpringHill this morning and within minutes a new order was submitted to replace the 3 lost iris. The representative was fantastic. I did not have my order number or the exact names of the iris, but this rep. found my order I was even offered a refund if I so desired. Needless to say this is my catalog of choice. Thank you Spring Hlll for great product and great customer service.

"On May 21, 2013 1:45 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing! I am happy we were able to take care of this for you and enjoy your Iris."

I have been with Spring Hill for 2 years. This year i had 7 that didn't survive the winter. All were replaced plus i received a R O on some. All were in excellent condition when received.This year i ordered over $500.00 from Spring Hill. They all arrived in a timely manner and were in excellent condition. I am very pleased with Spring Hill. They are always very helpful when i call,and very friendly on the phone. i am so happy i chose Spring Hill to order shrubs and flowers from and i would highly recommend them and i do. Thank you so much Spring Hill and i will continue to order from you. Thank you, Jim Strutz , Willmar Mn.

"On May 18, 2013 10:17 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you so much for your wonderful review of our company. We truly appreciate you taking the time to post. Happy Gardening!"

Posted on March 26, 2013, updated May 11, 2013
Posted on September 26, 2012, updated March 26, 2013
Posted on June 21, 2012, updated September 26, 2012
Posted on June 18, 2012, updated June 21, 2012
Posted on April 21, 2012, updated June 18, 2012
Posted on April 11, 2012, updated April 21, 2012
Posted on April 8, 2012, updated April 11, 2012
Posted on March 3, 2012, updated April 8, 2012
Posted on September 27, 2011, updated March 3, 2012
Posted on June 18, 2011, updated September 27, 2011
Posted on August 28, 2009, updated June 18, 2011
I ordered bareroot double hollyhock plants in the spring of 2008. They did not come to life during the growing season, so I called SpringHill. They said to give them more time. I called again in late spring of 2009 and requested live plants to replace the bareroot ones. They refused, but did send me a credit certificate for 12.99. In the past I have had good experiences with their small potted double hollyhocks.

"On Apr 10, 2012 9:58 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We apologize you were shipped the wrong plant. A customer service representative will contact you for your account infomation and see what you would like to do. Thank you for letting us know and we will take care of this for you.

Posted on October 27, 2012, updated April 6, 2013
Ordered the Tall Phlox Collection. Very healthy plants/roots. Nice packaging. Reasonable prices. Will buy from them again!

"On Nov 2, 2012 10:05 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you very much for your feedback. Enjoy your plants!"

I swear by this company. When I decided several years ago to expand my gardens in my back yard, I was limited in funds, so I started searching online to buy plants. Starter plants so I could watch my garden grow. I ordered over 300.00 dollars worth of plants and to this day I have been happy with almost all of them. Needless to say there were some that did not survive but I called them and they replaced the plants that were available to in my zone at the time. I have never had a bad experience with them or their customer service reps. To those who did, you probably got a bad rep on the phone.
I have also referred two of my brother in laws to Spring Hill and they now order yearly from them. Each year I look forward to watching my garden thrive and what's new on their website. If I want a plant to fill in my garden that is already several years old, I go to a local nursery. It's that easy. But don't give up on this company as they stand behind their word and do replace plants if you are not satisfied. Their plants in my in gardens, are doing great and already this year I see the sign of life under snow and frost.

"On Feb 19, 2013 11:45 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your wonderful testimonial, thank you for sharing. We hope you will be a lifelong customer of ours and we look forward to serving you in the future."

So far so good. As of now my experience with SHN is positive. I have received 8 kaleidoscope butterfly bushes (7 which are alive and I will be contacting them in regards to the one that I believe died).

I also have on order to come this spring 2013:

7 peonies
8 black knight butterfly bushes
17 other misc plants, vines and bushes (fragrant cloud honeysuckle, tutti fruitti hummingbird mint, maypop, pink and white phlox, switzerland begonia, wistera, lemon plant, burgunday lace fern, and small globe thistle)

I will update you on my experience with those after I plant them this spring.

"On Jan 24, 2013 3:28 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing. We will be happy to replace the plant that arrived dead. I will have one of our customer service representatives contact you for your account information and have the butterfly bush reshipped to you."

I bought starlight carnations from Spring Hill Nursery and they are doing great! They have become one of my favorite flowers and they thrive in all kinds of weather. The frangrance of the white carnations fills up the whole yard :). I've boughten a few other plants from them, too, and they all do very well. They also stand by their guarantee! Thanks!

"On Oct 5, 2012 2:27 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback and Happy Gardening!"

I read the reviews and was concerned but I really wanted a dwarf lemon tree and had a great coupon code, so I figured, I'll take a shot on just one plant. I'm so glad I did! It arrived in about a week and a half (I ordered during spring shipping season). The tree was about 10 inches tall and had a few healthy leaves. It's only been a few months and it's about 18 inches tall with many branches and plenty of leaves. It's growing beautifully!

"On Jul 18, 2012 3:59 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you so much for your wonderful posting. Enjoy your tree!"