Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)

I ordered 3 Spring Hill's Red Freedom Roses on 01/24/11. I received the plants in great condition and as it was still cold outside, I decided to follow the instructions and put them in a pot. I didn't want to plant them as March, and April is a terrible time as our native Oaks drop pollen and leaves. This year was especially bad. I watered according to the instructions. I have the pot in my enclosed front porch along with other potted plants I bring in for the Winter. The Roses' leaves died so I cut some of the stem and can't see any green. I'm afraid to keep cutting as I don't know if they are dead or alive. When I sent a similar message to Spring Hill on 04/24/11, I received a message on 04/26/11 indicating a replacement shipment had been made. As I don't know if it was my problem or the plants just didn't make it, if they arrive in as good condition as they did before and they die, apparently I'm doing something wrong. Nonetheless, Spring Hill has impressed me as a company that backs its products. I'll certainly use them in the future!

"On May 11, 2011 10:53 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback. We are happy were were able to reship the items that did not survive for you. We pride ourselves on our customer service and our plants."

Posted on April 16, 2011, updated April 21, 2011
I have just ordered two Snow Fountains Weeping Cherry Trees and a Golden Chain Tree from this site. What got me to actually buy was their promotion of free shipping and handling this weekend only and how cheap the snow fountain weeping cherry trees were. I am a big fan of weeping trees, and this site had them on sale for 13.75. I was so excited i actually found this tree for cheap! Now waiting for the trees to get here. My estimated arrival date is 4/23. I'm very happy i got a conformation email really quick and they give you an estimated arrival date. That is a big thumbs up for me so far! :)

"On Apr 20, 2011 9:49 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you so much for sharing your experience with our company. We look forward to many more future orders to come."

I ordered several times from SpringHill Nursery and had only positive experience with them. All the plants were healthy and arrived quickly. When my order of Lilies of the Valley did not sprout in spring, the plants were happily replaced. Great company, I will definitely order from them again.

"On Apr 20, 2011 3:54 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Your feedback is very much appreciated. We do our best to provide the best quality plants and service to our customers. If you ever need further assistance please let us know, we are always here to help."

I have used Spring Hill for several years in two different locations and found their plants to be very satisfactory.
Two years ago I bought numerous daylilies to use at the very back of our property. Only 5 came up and 2 of them were in the perrenial garden. I assume it was an issue with the soil, but I called Spring Hill and explained the situation. True to their guarantee, about a week ago I received replacements.
Needless to say, I will use the replacements elsewhere.
Thank you Spring Hill.!

"On Apr 20, 2011 2:25 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We really appreciate your feedback. We are always here to provide excellent customer service along with our lifetime guarantee."

I have been a customer for decades with this company. I have never had a problem with their customer service or their replacement policy. There are still many plants in my garden that are over ten years old that I purchased from them, and they are still looking fantastic. The shipping of the plants is always at the proper time for my area and any replacements are sent the same way.

There have been some cases where the plants did not survive the shipping, usually becuase of the shipping company as many times the boxes had dents in them. The other cases were usually due to a hard winter and the plants did not have time to build up a root system to survive.

In every case Spring Hill has either replaced my plants the next spring (or fall depending on the plant) or given a full refund for the plants.

"On Apr 16, 2011 10:43 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your nice feedback concerning our company. We strive to provide quality plants and service to our customers. Happy Gardening!"

I have been a SHN customer for several years now. Overall, I have had positive experiences with them. They are very good at replacing items that don't survive. Sometimes the roots/bulbs they send can be a little questionable but they replace them with no problem. Their potted plants are usually very nice and in larger pots than some of the other online nurseries. And I always order things when they are on sale, so I feel that I usually get a good bargain for my buck. Springhill is one of the top picks for me in online nurseries because of their selection and prices. A satisfied customer!

"On Apr 8, 2011 3:36 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank for you sharing your experience with us. We always do our best to provide world class customer service and we do have our lifetime guarantee. We look forward to serving you in the future."

I have ordered plants from Spring Hill for years and I have had only one problem a yellow lilac that bloomed purple. Other than that I have been very happy with all the plants I have received from them.
They are usually somewhat on the small side but they have always been very healthy. They have always replaced any plant that died, no questions asked. I just received a replacement dwarf lime tree
( the plant that they originally sent me was a sour orange) which is doing quite well. They also replaced a dwarf lemon tree that I bought last year. Both plants appear very healthy. I will continue to order plants from them in the future.

"On Apr 8, 2011 3:44 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your wonderful testimonial. We really appreciate your feedback and look forward to serving you in the future.
"

I recently ordered plants from them. The shipping was quick and the plants were in very good condition. I have just put the bare roots in the ground and will report back on how they perform.

I would recommend them to my friends. They frequently have great deals (e.g. $25 off $50)

A few years ago I made a very small order (two plants) that consisted of an Iris cristata and a Lewisia. The shipping did take quite a while, arriving at the very end of their posted shipping season, but the plants arrived healthy and well-packed. The iris has thrived in its spot and the only reason the lewisia died was because I left it outside in a pot all winter.

"On Mar 10, 2011 11:44 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing your thoughts about our plants. We do our best to send top quality plants and pride ourselves with our excellent customer service.
"

I have ordered a few times from this company (about 50 plants total) and so far I have been pleased.
Not everything I have ordered lived but that could be because of my newbie gardening skills. Spring Hill has given me a replacement for everything that did not live and even gave me a credit when I decided I didn't want a replacement for my banana tree. I felt this was above and beyond what they really should have done and that alone makes me pick them first when buying online.
They also have sales all the time and send me coupons often which I love! I am in the middle of placing another order now.

"On Feb 8, 2011 8:31 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. Your comments are very appreciated and are used to better service our customers Thank you for sharing your experience. Happy Gardening!

"

I have been shopping with Spring Hill Nursery for 3+ years; I find the plants healthy; packaging for shipping is done well and customer service is excellent !

The few times I have had to e-mail them, they responded immediately, answered my question(s) and resolved the issue ASAP.

I highly recommend this company for healthy plants and great service.

"On Feb 3, 2011 8:17 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. Your comments are very appreciated and are used to better service our customers Happy Gardening!

"

I have spent (embarrassingly enough) a *LOT* of money with Spring Hill and have had relatively few issues that required follow up. In our area, we experienced a drought and unusually high temperatures which wreaked havoc on my new garden. Our soil is rock and clay which is not conducive to growth, but things are growing! I haven't experienced the phenomenal growth some people have with a lot of these plants, but I assume that's due to the relatively nutrient poor nature of my soil.

I used a professional nursery slow release 3 month fertilizer and watered as much as I could (no rain = empty rain barrels) and most of the plants came up but even with the care, a bunch died.

After notifying SpringHill via email and phone, I have received new plants (with one oops that I called about and offered to return the mistakenly sent plant and was told to go ahead and keep it) but all in all I have had a pleasant experience with them. I just placed another order this morning. I have to total my orders from them for my taxes next year and fear the total I'll come up with, but local nurseries don't provide the warranty and low cost nor variety. The plants are tiny when they arrive, but that's probably the most viable way to send them.

I ordered the reblooming iris collection and got a group of bulbs with an extra variety due to the fact they had two of their varieties wiped out, so it was obvious to me that they wanted to make things right.

Thanks, Spring Hill!

"On Oct 27, 2010 7:20 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your input. Your comments are very appreciated and are used to better service our customers Thank you for sharing your experience. Happy Gardening!"

Posted on September 30, 2010, updated October 19, 2010
I would have to agree with the majority of this company's customers - SpringHillNursery needs to be better organized with their stock, and more consistent on shipping. They missed to ship few plants to me, re-scheduled some shipments to much later dates, and their stock could be great, or could be a disaster. I hesitated for a full year to even order again, despite of their reasonable prises and good selection of plants offered, due to all the mishaps.
After many e-mails and few conversations with the customer service reps, I believe they made it right. But it was sure a hassle to get to this point.
I am still hesitant to order more plants from this company.

"On Oct 1, 2010 12:23 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback and we will use it to provide better service to our customers. A customer service representative will be contacting you for you account information."

I ordered some Royal Helebores at a reasonable price a couple of weeks ago and they came today 10/7/2010. They are just beautiful healthy plants! I am very pleased with this company and would recommend them and will order from again!

"On Oct 13, 2010 10:48 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your kind words about our plants. Happy Gardening to you."

Posted on September 16, 2010, updated September 16, 2010
I truly recommend SpringHill for: 1) better price (you laways get $25 off when ordering $50 or more), 2) healthy plant (I ordered more than 40 plants this spring, all but one have been doing great, with nice blooms). 3) Delivery time was reasonable but sometime could be better (my spring order was delivered within 10 days, the replacement one plant was ok). 4) The website is more user friendly and do give you update on your order daily. 2 out of the 3 customer reps are very friendly and helpfull. 5) The packing is very professional and really protect plants very well.

Plus lots of sale items which were part of my spring order. Very healthy.

The only thing I wish they could do better is to give more accurate estimate of delivery time so people can be prepared. eg, I had to be out of town for 2 weeks after my order so called them to inquire about the delivery time. But the customer rep told me they can not tell me when plants will be shipped, nor can they delay the shipment time. I was luck to receive them prior to my trip. But imagine they had to sit outside and in a box for two weeks. I do beliver Springhill can do better than this as other web order places do. To be competitive, they need to improve on this aspect.

"On Sep 20, 2010 8:42 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post, we appreciate your feedback so we can better serve our customers. We apologize for the problem you had with the shipping of your order. A customer service representative will be contacting you for your account information to check on your order. "

Posted on July 21, 2010, updated September 16, 2010
Posted on July 20, 2010, updated July 21, 2010
Posted on July 12, 2010, updated July 20, 2010
Hello, in May of 2009, I ordered 2 Apricot Princess Roses and some other plants. This year I was going to order a couple more Apricot Princess Roses to add to my collection of roses ; but Springhill sent me some Early Bird specials including Sugar Plum Mini Roses. I wanted them badly because they ran out in 2009. and I hope to order them, if available in 2010. They became available in 2010 after I already ordered the Apricot Princess Roses. Well I made a choice to cancel the Apricot Princess Roses and order the Sugar Plum roses instead. Later in the spring, the leaves on the Apricot Roses turned yellow with black spots, turned brown became crinkly and the branches started turning brown; When the roses tried to bloom, instead of opening up with beautiful roses, the roses would open crinkly and die right away. I sent Springhill this letter on June 4th and they wrote back on June 6th that there are so many pests/diseases and other situations that are specific to certain areas and then apologized for the inconvenience. A reship has been issued and I should receive my item bt the end of September. I checked their site to make sure my new shipment was there and it was cancelled. On June20th I sent an email wanting an explanation and Amanda wrote Thank you for your email. I apologize for the inconvenience. I have reviewed your account and see that your reship order for the Apricot Princess Roses has been cancelled as a replacement certificate had been issued for this item in the amount of 17.18 which was used on your order number for the Sugar Plum Mini Rose. Therefore, we are unable to issue a reship for the Apricot Princess Rose. I wrote them back, let me understand, this year when I placed an order for additional Apricot Roses, I cancelled the Apricot Roses (in which I already had in my garden from last year and they died this year), and ordered Sugar Plum Mini Roses (in which I didn't have in my garden), that I can't get a reship from a previous rose item when my original Apricot Princess Rose was ordered in May of last year. The order number for when I originally ordered the Apricot Rose and the order number for the Sugar Plum Mini Rose I ordered this year is two different orders. My Apricot Princess Rose should be replaced because it died a year ago and for Amanda to tell me I can't get a replacement is wrong, now the only way now that I will have Apricot Princess Roses is to buy them. Springhill should honor their guarantee. This is 7-17-2010 and still no response.

"On Jul 13, 2010 2:24 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We appreciate the feedback to better serve our customers. A customer service representative will be contacting you for your account information to check on a reship for your rose."

I have to say that I was nervous about ordering from Spring Hill after reading some of the negative comments about them here at Dave's Garden. For that reason, I gave it some time before posting my comments about them, to make sure they stood the test of time. They had some things I really wanted so I started off with a fairly small order. I had no problems. Since then, I have made a number of orders from them and have been extremely pleased. The live plants that have come from them have been very healthy and arrived within the expected timeframe. Recently, I tried to take advantage of a sale and came upon a glitch when ordering online thru their website (which is the only way I order these days). When I contacted them via e-mail, they were very receptive and proactive, and went out of their way to work with me and gave me a great deal as a result. While I don't expect perfection, I do believe a company should be given a chance to address any issues when they are brought to their attention. I also don't think it's okay to be an abusive customer. I have been EXTREMELY SATISFIED with their excellent customer service and the quality of their products!

"On Jul 30, 2010 8:23 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We do appreciate your feedback to better serve our customers. Happy Gardening!"

Around March 2010, I ordered 6 hydrangeas and 9 roses using the $20 and $25 off coupons. The shipping date kept changing for all three orders, so I stopped checking. Luckily I have a pretty flexible schedule so I wasn't worried about scheduling the planting but it could be a problem for someone with a large order. The hydrangeas came very well packaged and small but healthy (lots of pretty green leaves). I didn't plant them for a week or two, but they were fine. Now, they are doing great and had flowers in May and June. The roses came bare root and also well packaged. Some of them didn't look so good but I planted them as soon as possible (after a couple days) and they started leafing out right away. I've had lots of flowers since late May, and the two that didn't look too good are now starting to flower. I just hope they survive the winter but if they don't I'm only out $8 so I'm not too worried. I'm very happy with my order and the quality of the plants.

"On Jul 28, 2010 12:57 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We appreciate the feedback to better serve our customers. We do offfer a lifetime guarantee. Happy Gardening!"

Posted on June 10, 2010, updated June 24, 2010
Last year I ordered two Cascadia petunia collections, one for myself & one for a friend. We each had bad experiences with the plants - slow, limited, or no growth. When I complained about the order, I was given a full refund, which I appreciated. But then, in addition, Spring Hill sent a duplicate of my original order this spring, at no charge. This year's plants are spectacular. The packaging was excellent and the plants were large & healthy looking. They started growing immediately and have already filled the planter
boxes. As a result, I've just placed another order.
Thank you, Spring Hill, from a very satisfied customer!
I've changed my rating from Positive to Neutral because when my latest order arrived, one of the three plants was in bad shape. One branch was dead and the other two were broken in half. I've reported the problem to Customer Service, so I'll leave the rating as is until I see how quickly they respond.

"On Jun 11, 2010 10:21 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We apologize for the problem that you had with your order. A customer service representative will be contacting you for your account information."

I have placed several orders with Spring Hill this year, and have had nothing but success. Everything I have ordered has arrived when expected, in good condition (considering shipping times), and established itself in each planting environment.

The only problem I had with one of their products was a Dwarf Banana Plant, and it ended up being mauled by my dog. I sent a note to SHN just to let them know that they should put a warning on the product description that this plant is attractive to pets, and in return I got a reply stating that they would replace the plant at no cost!

These folks have truly been helpful and considerate each time I have contacted them. I plan on using them many times in the future.

"On Jun 29, 2010 7:07 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We appreciate your feedback. Happy Gardening!"

I have had only positive experiences with these folks. i bought a meyer lemon, a dwarf orange, an ice plant, and a pampas grass. All came in good condition and very big except the pampas grass. They replaced it quickly.

"On Jun 23, 2010 9:37 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We appreciate your feedback. Happy Gardening!"

Posted on June 6, 2010, updated June 17, 2010
Posted on June 4, 2010, updated June 6, 2010
Posted on June 1, 2010, updated June 4, 2010
Posted on May 29, 2010, updated June 1, 2010
I ordered their angel trumpet collection. Because it was being sent to a PO Box, I specifically requested US Postal Service. They sent it UPS. Even though my order got to its destination 10 DAYS LATER, the plants had lost all their leaves.

I did contact Springhill when I noticed it sent via UPS, but it was too late. The gentleman who was handling my call was very polite and extremely apologetic.

I am afraid my plants may perish and will need to be replaced. Will update my rating depending how the plants do and if they need replacing.

Sean

"On Jun 7, 2010 1:05 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We appreciate your feedback. A customer service representative will be contacting you for your account information to check on your reship."

I ordered quite a few plants. About 80 percent survived. My email informing them of the plants that died was answered in 2 days. Then my replacement order was sent out in another day or two.
Overall, I was pleased with the quality, prices and service.

"On Jun 14, 2010 11:48 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We appreciate the feedback to better serve our customers and Happy Gardening!"

Posted on June 5, 2010, updated June 10, 2010
My experienarden with SpringHill is similar to other individuals. I have received about 50% healthy and 50% not healthy plants from them. When I have requested replacements I did receive them (although these also died). My main reason for giving a negative review, however is the ability of the company to ship plants in a timely manner. I placed an order for a complete garden on 4/26. I inquired a few weeks later regarding the shipping date and was told it would be received in Mid-May. The shipping date continued to be pushed back. The most recent reply said if it did not ship by 6/11 it would be shipped in the fall. I replied I would wait the week to see if it shipped and if not would call to cancel (as I do not need it in the fall). They went ahead and cancelled the order now (I guess because they knew it wouldn't ship in a week). I think customer service is poor, quality of the plants is hit or miss, and the actual availability of plants is poor.

"On Jun 7, 2010 12:59 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We apologize for the problem that you had with your order. A customer service representative will be contacting you for your account information."

Posted on June 7, 2010, updated June 8, 2010
Posted on June 2, 2010, updated June 7, 2010
For now I am stating my feedback as neutral but more leaning toward negative. I ordered from SHN in april for about $92 inclusive shipping costs. Most of my order was shipped out after about 10 days. I got 1 Burning Heart as bareroots and its doing great. I just read about that you should soak them in water and I did not do that. I got 6 Hibiscus as roots. The 4 I kept are just getting leafs now. The Passionflower arrived nice looking and the Ginger Orchid roots are just starting to grow leaves. I also got a Bicolor Campanula. The first one arrived with the plant wilted off the roots. The quickly send a replacement. I put it into my yard right away but all thats left on that Campanula is 1 leaf and even that one looks like its going to fall off any minute. I have 7 other Campanulas in my yard with no problems at all. I also got Hardy Cyclamen bulbs that I put in the ground but nothing has grown yet. Not sure how long it will take with these so I don't complain about these yet.
A few weeks later I got my Show Lady Slipper Orchid. It looked nice when it arrived but as of this moment I am not so sure if it will make it. Some leaves are turning black :(.
Now to the very disapointing part. I also ordered a Toad Lily mix. The date was pushed back over and over again. Which upset me already since one was supposed to be a Mothersday gift. So after not checking and waiting for a while I checked the status yesterday and it said "CANCLED" ?!?!?!?!
Nobody from SHN informed me that it was cancled so I wrote them that I was quiet upset about this. No answer yet. This morning I checked my account and realized they had taken the full order amount but no refund was found for the cancled Toad Lilys. I send another Email this morning but did not get any response yet.
Hopefully I get this issue resolved quickly

"On Jun 8, 2010 8:38 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We appreciate you sharing your experience with us. Happy Gardening!"

We ordered blue hostas and have been overwhelmed by how well they have done. We have neighbors stop and ask where we got them. We are glad to direct them to Spring Hills.

"On Jun 8, 2010 8:31 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We appreciate your feedback. Happy Gardening!"

I received my order and discovered one of the double blooming day lilies was mushy. I emailed Spring Hill thinking maybe Tuesday someone would read it. Within a half hour I received notice that my replacement plant was scheduled to ship. I am still amazed because it is Saturday night of Memorial Day weekend!
I have purchased plants from Spring Hill off and on for about 15 years. I have never been disappointed in the service I received. I also appreciate they do not ship plants until the time is right. Living in MI we need to be concerned about freezing.
I definitely plan on buying from them again.

"On Jun 7, 2010 1:22 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We appreciate the feedback to better serve our customers. Happy Gardening!"

Posted on May 18, 2010, updated May 28, 2010
Posted on May 17, 2010, updated May 18, 2010
Posted on May 15, 2010, updated May 17, 2010
Posted on May 12, 2010, updated May 15, 2010
Posted on May 10, 2010, updated May 12, 2010
Posted on May 7, 2010, updated May 10, 2010
My experience with SHN is very much similar to most in regards to first time order and shipping date kept changing. I placed an order with SHN on 4/22/10 and till now I still have not received my order or any partial shipment at all. I've been very patience and have emailed them twice and called them once. From the call, I wasn't very happy with the customer service rep. I stated my case and asked her when my order will ship. I need to know the time frame so that I can schedule my work (I travel quit a bit) days to be home when it arrives and also schedule the gardener to come and help plant them for me. The CSR response was, she can see my order in the system and sometimes it takes months to delivery, and she gave me an example as to an order that was placed last December is just now schedule to be shipped. I told her, maybe that order has a different delivery date than mine... since mine specify a date of delivery. I also mentioned the delivery date kept changing. All she can tell me was that she sees my order in the system and my delivery is up to the shipping department. I was very upset, therefore I didn't want to carry the conversation any further. In regards, to the emails I sent them... the same response was replied to me. It seems to be an automated message... First response was May 3 and the 2nd response was May 6th.
*****************************************************************************************
From:
service@springhillnursery.com
Subject:
Re: Order Status
Date:
May 03, 2010 06:27:50 PM CDT
To:
t.ngo@mac.com
Dear Gardening Friend,

Thank you for contacting Spring Hill Nurseries. Your questions and comments are very important to us. Rest assured one of our Customer Care Representatives will respond to you as quickly as possible. As always, we pride ourselves on our world class customer service and we back all of our plants with a lifetime guarantee.

Frequently Asked Questions:
What is my Hardiness Zone?
When will my order ship?
What should I do when my plants arrive?
How do I cancel an item from my order?
How do I process a return?
How do I subscribe or unsubscribe from the Spring Hill Newsletter?

Please visit SpringHillNursery.com often for the latest news from Abigail Merriweather, as well as, tips for your garden!

Sincerely,
Spring Hill Nursery
Customer Care Team
***************************************************************************************
From:
service@springhillnursery.com
Subject:
Re: Spring Hill Nursery Feedback: Order Status
Date:
May 06, 2010 10:35:39 AM CDT
To:
t.ngo@mac.com
Dear Gardening Friend,

Thank you for contacting Spring Hill Nurseries. Your questions and comments are very important to us. Rest assured one of our Customer Care Representatives will respond to you as quickly as possible. As always, we pride ourselves on our world class customer service and we back all of our plants with a lifetime guarantee.

Frequently Asked Questions:
What is my Hardiness Zone?
When will my order ship?
What should I do when my plants arrive?
How do I cancel an item from my order?
How do I process a return?
How do I subscribe or unsubscribe from the Spring Hill Newsletter?

Please visit SpringHillNursery.com often for the latest news from Abigail Merriweather, as well as, tips for your garden!

Sincerely,
Spring Hill Nursery
Customer Care Team
*****************************************************************************************
I wanted to cancel my order, but I hesitated because in the back of my mind I give them benefit of the doubt they are processing my order after I spoke to the CSR. But till now, no concrete answer to when my order will ship. I really don't know what to rate them since this is my first time ordering from them. I'll just rate it Neutral and updated in a week or two if there's any changes. This is what I order from SHN:

Items Not Shipped:
2 THREE SEASONS OF BEAUTY GARDEN
Delivery Estimate: 05/14/10 - 05/21/10
5 PILL FOR PLANTS
Delivery Estimate: 05/14/10 - 05/21/10
2 ORANGE CARPET BORDER LILY
Delivery Estimate: 05/14/10 - 05/21/10
6 WHITE DELIGHT CARPET PHLOX
Delivery Estimate: 05/14/10 - 05/21/10

The day after Nashville was hit with the worst flood in its history, I received an email from Spring Hill Nursey that it was shipping a Showy Lady’s Slipper (Cypripecium) I had ordered. A day later, UPS tracking indicated that the package had arrived in Nashville. The next day the package was “out for deliver” but wasn’t delivered. Tracking indicated that “emergency beyond UPS’s control” prevented delivery. The same situation the next day. On the third attempt I received the package late in the evening, five days after shipping. The package outside appeared to be OK, but inside was a plant with a broken-off bloom and the main stem broken in three places, all scrambled with loose soil. The leaves looked scalded. Apparently it had undergone a lot of rough and tumble. I notified Spring Hill of the situation via email, without requesting any adjustment. They immediately scheduled shipment of a replacement at no charge. This time I received a less mature (without bloom) but very healthy plant. It’s been in the ground a few days now and looks quite established. If it doesn’t make it, I won’t fault either Spring Hill or UPS.

"On May 25, 2010 8:26 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We appreciate the feedback to better serve our customers. Happy Gardening!"

Posted on May 12, 2006, updated May 22, 2010
I used the coupon on the catalog that was mailed and ordered the "complete summer magic garden"... the plants arrived according to the shipping schedule they had on their website, were packaged very well (all well labled as well) and none of the plants were damaged, a bit small but healthy. I was sceptical about the dormant ones with just the roots, but so far everthing seems to be coming up well. I was a bit afraid since I did not find the comments on this company until after I had placed my order. So far it seems like it was well worht my money. I don't know if I was just lucky this time, butI will see next year if they all come up.

"On May 24, 2010 7:15 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We appreciate your feedback. Happy Gardening!"

I placed moderately large orders with three mail order nurseries this spring. The reputation of SpringHill was, well, less stellar than that of the other two but they had the plants and collections I wanted while others were sold out or much pricier. My order arrived promptly, with healthy littlle plants. Most importantly, though, those little plants are all presently thriving, even the two that the raccoons kept digging up and I kept replanting. I have to think that if they weren't good stock, they wouldn't have made it through *that* episode! Anyway, I am very happy with my experience and will definitely order from them again.

"On May 24, 2010 4:43 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post this.Thank you for your feedback and Happy Gardening!"

Posted on September 16, 2009, updated May 16, 2010
I used to be bothered by plants from Spring Hill which did not make it, then I read the book "The Ever-Blooming Flower Garden" and was struck by the author's account of how many she planted which didn't make it, and her's came from local nurseries, cost more, and should have been in better condition because they didn't have to go through the mail and because they were usually in pots and already off to a good start.

I saw a garden show yesterday where the landscaper paid $10 for a single daylily. Of course, it was in a pot and already had a bloom on it (gimmick). I recently got a reblooming daylily collection from SHN. After discounts, I essentially paid $15 for 10 daylilies. They are all doing great, but even if 8 of them had died, I would still be ahead of the TV landscaper.

Since I usually buy plants at half price from SHN and then get a $25-off the order total more often than not, I'm getting a LOT of plants for the money. On top of that, they replace plants that don't make it. So, yes, you're going to have some dead plants -- maybe even all of one type, which may be the plant's fault or it *might* be your/garden's fault, but I think it is still a very good value. I've looked at a lot of online places and have ordered from Wayside and Breck's, but I have not found any sites which are as consistently inexpensive as SHN, and I really haven't found their quality overall to be any worse than any place else, so I continue to buy from them.

"On Sep 17, 2009 10:01 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Dear Valued Customer:

Thank you for your kind words; we greatly appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can; just give us a call or email us. We look forward to serving you in the future. Happy Gardening!"

Last year i ordered the Banana Plant deal, with blueberry, and a few other Odds n Ends. . . .All are thriving beautifully. SpringHill i believe is somehow related to Gurneys, as they seem to have the same deals, just SpringHill is maninly Flowers, no Fruit/Veggies.

Posted on May 13, 2010, updated May 14, 2010
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I'm trying out a host of new mail-order nurseries this Spring. Today, I ordered (for the first time) the following from SpringHill Nurseries (this is the order status as of last i checked):

1 MIXED FOXGLOVE
Delivery Estimate: 05/09/10 - 05/16/10
1 CLIMBING SHELL PLANT
Delivery Estimate: 05/09/10 - 05/16/10
1 GAY BUTTERFLIES BUTTERFLY PLANT
Delivery Estimate: 05/09/10 - 05/16/10
1 FORSYTHIA LYNWOOD GOLD
Delivery Estimate: 05/09/10 - 05/16/10

I have been reading a LOT of NEGATIVE comments about their shipping practices and I'm a little worried. BUT I promised myself that just for this season, i'll give them the benefit of the doubt and try to at least be patient. I will update when I receive this order as to the promptness and condition of the package. And once the plants have either established themselves or (hopefully not) die off one by one, I will give my overall rating. (wow, that paragraph there ma friend, is as close to being a professional and UN-psycho gardener as I'll ever be ^_^ I'm usually nitpicky about online nurseries and their shipping practices, but oh well we're gettin old :-)

"On May 3, 2010 6:24 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback. We strive for 100% Customer Satisfaction. A customer service representative will be contacting you for your account information so we can check on your order for you.

I am very happy with SHN. True, the shipping date did keep changing, but when I emailed them about this, I recieved a prompt (within 3 days) response, and all my plants shipped safely. I recieved my first two orders today, one more tomorrow. And I am elated! There is nothing like opening a box and seeing green, healthy green at that! All were packaged well, no shipping damage at all. I can't wait to see the plants coming tomorrow! I understand about shipping delays, but if it means I will get my plants more safely, 10-4, I have no problem with it. All my plants look strong, soil was moist, and no mold whatsoever! I am very happy with everything. One thing I might add, is that I had one slug and one snail in the soil of my hydrangea (I don't know if this is normal), I am not at all worried, plant is fine, and my garden is not at all mullusk friendly (they just dont survive well here), but it might be worth looking into for those gardeners that DO have slug issues... Thank you so much SpringHill, I am gonna order some more from you tonight! :)

I placed two orders with SpringHill this spring. One for two citrus trees and one banana tree and another with strawberries and perennials. The ship date did move about a bit, but as I am not terribly in need of the plants and comfortable enough to plant them when they got here so I didn't stress. Once they shipped and I got the UPS tracking number I was concerned, as they started from OH midweek and while its normally only a couple days to ME from OH, the weekend allowed the plants to sit in a warehouse instead of moving constantly. I've never seen a live goods company ship midweek or later, most strive for Monday/Tuesday. I was further concerned when I realizes the cheap UPS ground shipping is the one that ends up at the local post office for delivery. My mail person isn't the greatest, but I was able to meet her at the mail box since I knew they were coming.

The bare root poppy is starting to sprout but its a bit early to tell if it will take. The coneflower has doubled already, even though a couple leaves were yellow when I got it. The strawberries are doing well so far as well, although it was hard to separate out 25 plants from the bundle you get.

The orange tree is doing well, seems to be adapting and no leaves were lost. The banana is doing ok, couple leaves were yellowed and damaged in shipping, waiting to see how it does. The lime came with super wet soil and flies and molded over the first full day out of the box. After stripping it of soil and re-potting its doing well, no leaves lost and no flies so I will wait and see if it takes as well.

I'm a very happy customer, and will remain so providing my flowers come out the proper colors. Definitely a bargain compared to the local greenhouse or home improvement store when looking for specialty plants or exotic varieties.

"On May 13, 2010 12:11 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for feedback. We appreciate you taking the time to share your experience with us. Happy Gardening!"

I placed some orders last year: spring and fall arrival, and then another I just received last week. Last years orders were packaged so beautifully, the plants looked healthy. However, many of these plants failed to survive and were very healthy when I planted them. Had already placed another order in Feb.--arrived last week--to put it mildly, the difference between this shipment and the others were like night and day! One bareroot plant was so scrawny--$8 of $10 for a twig. I emailed them, and told them that b/c majority of last year's perennials did not survive, and due to the state of most of the new plants, that I would no longer do business with them. I had requested only replacements of a few, willing to take a loss--I received 3 emails w/in 24 hours(after the confirmation of my first email)-they were actually invoices for all of the plants they are replacing--from 3 different shipments-which totaled 8 replacement plants, not just the 3 I asked for! said I would not seek reimbursement for all of them, as I did not want to take advantage-but, they really do stick by their 100% guarantee! I hope the replacements will do well! I'll keep DG members posted! Some won't arrive until next year, but at least for now, I don't need to spend extra money to fill in the empty spots in my garden--that makes me very happy!

"On May 13, 2010 12:08 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for posting. We appreciate you taking the time to share your experience with us. Happy Gardening!"

My friends and neighbors are all complimentary of my Spring Hill Roses.

I bought 6 Apricot Princess, 3 each of Red and Pink Freedom Hedge roses in March. The Apricot roses came in small pots while the Hedge roses were bareroot. All roses were well packed and appeared in great shape.

I planted all of them along a border with my neighbor, in a well prepared, soil amended flower bed with the recommended spacings. I used the Bayer all in one rose treatment when the leaves appeared.

Now they are blooming like crazy! The Apricot Princess Roses are so fragrant and a bee and butterfly magnet. Plus they are spreading vigorously.

I'm satisfied as a first time Spring Hill customer.

"On May 10, 2010 5:26 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for posting and your kind feedback. We appreciate you taking the time to share your experience with us. Happy Gardening!"

I have ordered plants from Springhill for the past 4 years. Please remember that you get what you pay for. Springhill's plants are young and usually not established. This can work nicely to your advantage - the plants will grow, and usually thrive, in your native soil. Please refer to the plant size in the catalog. You will NOT receive gallon size plants. The plants will take a year or two to achieve their full potential. Springhill has always stood behind their plants. If something has failed to thrive, even two years after planting, all it takes is a phone call to their customer service center and new ones are on the way.

One thing to remember when planting bareroot plants, they have been out-of-the ground for quit a period of time. If you will soak them in water for at least an hour, it will hydrate them and they will not be so "shocky" when planted.

Please remember when you call Springhill that you are calling a call center. The representatives generally do not offer gardening advice. However, they have been kind, and courteous.

"On May 6, 2010 12:57 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for posting and your kind feedback. We appreciate you taking the time to let us know your experience with us. Happy Gardening!"