Comments regarding Henry Field's Seed & Nursery
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Rating | Author | Content |
Negative | keenmark (2 reviews) | On Jun 22, 2011, keenmark wrote: I placed an order for 2 types of sweet potatoes and was told they shipped on 5/17. After 2 weeks, I had not received my order and I contacted the company. I did get an immediate response asking me to be patient that it could take another week. I contacted them again the end of May and was told to allow another 2-3 business days. I contacted them on June 2 indicating the order was still not received and due to the delay please cancel and issue a refund. I was told a refund would be issued please allow 2-3 weeks. 2-3 weeks has passed, I contacted them and was told a refund was issued 6/21 - please allow 2-3 weeks. I have no doubt in 2-3 weeks, I will still be without my refund. They say they offer world class service, just unsure what 3rd world they are talking about. On Jun 22, 2011, Henry Field's Seed & Nursery responded with: "On Jun 23, 2011 10:51 AM, Henry Field's Seed & Nursery responded with: Thank you for letting us know about the problem with your order. We will be happy to check on your refund for you. A customer service representative will be contacting you for your account information." |
Negative | Jesse276 (1 review) | On Jun 17, 2011, Jesse276 Milwaukee, WI wrote: I ordered Hydrangeas and after almost a week with no shipping notification, I contacted them to try to get a expected date. They mentioned that it would ship within a week. On Jun 17, 2011, Henry Field's Seed & Nursery responded with: "On Jun 20, 2011 12:22 PM, Henry Field's Seed & Nursery responded with: Thank you for letting us know about the shipping of your order. A customer service representative will contact you for your account information and see what can be done about your order. |
Negative | bleepy (12 reviews) | On Jun 9, 2011, bleepy West Islip, NY wrote: Posted on May 26, 2011, updated June 9, 2011 On May 25th, 2011, bleepy added the following: surprise! More jerking around. I called last week to get an update on the O'Henry sweet potato from my order placed on 3/14. I was notified on the packing slip of 3/16 that the expected delivery was 5/15-5/29. I called last week for an update and was told to expect them from saturday 'till today the 25th. I just called and after holding a loooog time was given a new date june 1-15. I said I wanted to cancel and get a partial credit on the shipping charges but was put on hold again and was so mad I hung up. I really wanted these but I don't believe that I will get them since they are now not available. On May 26th, 2011, bleepy added the following: A gift certificate? Really! And you went ahead and cancelled it for me? I wish I could give you a double negative. What you should have done was A. not cancelled it so that I could see if you actually would send it. B. given me a refund of at least part of the shipping charges since you did not complete the order. Oh and it's nice of you to post a response for all to see but I've heard nothing from you directly. On June 9th, 2011, bleepy added the following: Guess what I got last week? The unwanted "gift certificate"? No, the cancelled O'Henry slips. I can't bring myself to change the rating since they are so hard to deal with but I did end up getting what I ordered. On Jun 9, 2011, Henry Field's Seed & Nursery responded with: "On Mar 29, 2011 6:17 AM, Henry Field's Seed & Nursery responded with: Thank you for your feedback. I apologize you were hung up on and we would like to check into this further. A customer service representative will be contacting you for your account information to locate your account and check into the delay with your potatoes as well as try to find out what happened with your call. On May 26, 2011 11:29 AM, Henry Field's Seed & Nursery added: We apologize for the trouble with your sweet potato order. Your order was able to be cancelled and we have also issued a gift certificate for all of the inconvenience." |
Positive | gracesplants (13 reviews) | On May 25, 2011, gracesplants Howell, MI wrote: Posted on May 3, 2011, updated May 25, 2011 On May 3rd, 2011, gracesplants added the following: Some things are worth waiting for!!! I just received an absolutely BEAUTIFUL jumbo Northland blueberry. The box arrived in perfect condition. The woody part of the plant is over 27 inches tall. Eight branches loaded with light-green new leaf buds, and, a LARGE rootball all give promise to delicious berries in the future! Thank you Henry Fields, customer # 30089366. On May 25th, 2011, gracesplants added the following: WOW! WOW! WOW! WOW! -quadruple wow. Patience IS a virtue. The carmine cherry bushes that I received today are BEYOND amazing.! The 36 and 40-inch plants (not including the 4-5 inches of new growth) are loaded with GREEN leaves. The 6-inch rootballs were MOIST, covered with sphagnum moss and wrapped. Packaging was over-the-top. The plants were cushioned and had a stabilizer rods in the sealed box, AND, that sealed box was in another sealed box. I wanted these plants very much when I ordered them in early March, requesting a May delivery--I am beyond impressed. Thank you so very much, D. Stach On May 25, 2011, Henry Field's Seed & Nursery responded with: "On Mar 29, 2011 6:20 AM, Henry Field's Seed & Nursery responded with: Thank you for sharing your experience with us. We do offer quality plants and great customer service. We are always here to help you with all your gardening needs." |
Positive | starlady42 (4 reviews) | On May 19, 2011, starlady42 State College, PA wrote: I ordered a grapevine and an apple tree using an internet coupon. Without the coupon I would have thought them a bit overpriced, but with the coupon they were an excellent deal. They shipped separately and were both well-packed (the apple tree may have been overpacked, actually - the box was huge!). The grape arrived first and began pushing buds almost as soon as I planted it in a container. The apple is a grafted whip and the graft is solid. The rootstock is 1/2-3/4" diameter and the scion is 1/4-1/2". I can't remember precisely how tall it was as I cut it back to about 30". I have it in a container and it is leafing out beautifully. Overall, I am very happy with my purchase from Henry Field's. On May 19, 2011, Henry Field's Seed & Nursery responded with: "On May 20, 2011 9:53 AM, Henry Field's Seed & Nursery responded with: We appreciate you sharing your expereince with us. We are always glad to hear how well our plants are doing for our customers. Happy Gardening!" |
Positive | virginiarose (64 reviews) | On May 15, 2011, virginiarose Portsmouth, VA (Zone 8a) wrote: Recently I ordered two Lilac bushes. They were shipped in a timely manner. The five inch pots were inside plastic bags with ties and then inside cardboard square tubes. The plants were very healthy and big! I have purchased from them before also and have never had a problem. On May 15, 2011, Henry Field's Seed & Nursery responded with: "On May 16, 2011 11:19 AM, Henry Field's Seed & Nursery responded with: Thank you very much for your nice feeedback. We always want our customers to be happy and to receive top quality plants." |
Negative | Gardener5b (8 reviews) | On Apr 29, 2011, Gardener5b Kansas City, MO wrote: I ordered 2 Goji berries on April 9. They were shipped on April 25. I received them today, April 29. On Apr 29, 2011, Henry Field's Seed & Nursery responded with: "On May 5, 2011 4:12 PM, Henry Field's Seed & Nursery responded with: Thank you for letting us know about the problem with our customer service. A customer service representative will be contacting you for your account information and check into this further." |
Positive | anakinson (4 reviews) | On Apr 22, 2011, anakinson Eau Claire, WI wrote: Summer, 2010, I recieved a variety of seeds and perennials and have been pleased with the results in the vegetable garden and in the beds this spring--everything is returning happily. Henry Field's' prices are good and their shipping and packaging are okay, too. On Apr 22, 2011, Henry Field's Seed & Nursery responded with: "On May 11, 2011 9:50 AM, Henry Field's Seed & Nursery responded with: Your feedback is greatly appreciated and we look forward to serving you in the future." |
Positive | goodenough (1 review) | On Apr 18, 2011, goodenough Alderson, WV wrote: On February 2, 2011, I ordered these items: On Apr 18, 2011, Henry Field's Seed & Nursery responded with: "On Apr 20, 2011 9:29 AM, Henry Field's Seed & Nursery responded with: Thank you for your nice feedback. We do offer nice quality plants at an affordable price. If you ever have any questions we are always here to help." |
Positive | moosewood (5 reviews) | On Mar 21, 2011, moosewood Dewitt, MI (Zone 5a) wrote: bleepy On Mar 21, 2011, Henry Field's Seed & Nursery responded with: "On Mar 29, 2011 6:24 AM, Henry Field's Seed & Nursery responded with: Thank you for you feedback. Our company is based on 100% Customer Service. We are trained and qualified to answer any questions you may have or assist you with any problems that may arise, at any time. We are always here to help." |
Negative | SPORTSMAN1 (12 reviews) | On Mar 12, 2011, SPORTSMAN1 Hawley, MN (Zone 4a) wrote: In 2009 I ordered 50 Fort Laramie everbearing strawberry plants.I planted them and all grew.Fort Laramie is supposed to be an everbearer.I picked off the first blossoms.They should have produced berries in the fall.Unfortunately not 1 plant blossomed and had fruit. On Mar 12, 2011, Henry Field's Seed & Nursery responded with: "On Mar 15, 2011 7:43 AM, Henry Field's Seed & Nursery responded with: Thank you for letting us know about the problems with your berries. I apologize for the inconvenience. A customer service representative will be contacting you for your account information so we can make sure you are shipped the correct berries. |
Positive | texasyellowrose (2 reviews) | On Feb 28, 2011, texasyellowrose Gainesville, GA wrote: Posted on February 12, 2011, updated February 28, 2011 On February 28th, 2011, texasyellowrose changed the rating from negative to positive and added the following: I changed my rating because a customer representative contacted me and responded that they would followup and use the incident in customer training for employees. I also received in the mail a postcard with a coupon which I greatly appreciated. There were some items that I would like to try, but to be honest I had not purchased plants from here because of the fear of being disappointed. I did receive the order of redworms for vermicomposting that I ordered and they appear to be healthy. I believe by the rapid response I received that the company is really trying to right a wrong impression and I appreciate the effort by the company to take care of my complaints. I will use the coupon and try another order. On Feb 28, 2011, Henry Field's Seed & Nursery responded with: "On Feb 15, 2011 10:22 AM, Henry Field's Seed & Nursery responded with: Thank you for your feedback. I apologize for the rudeness of our representatives. We will research your account and find the agents involved and use this to ensure they receive training/coaching needed. A customer service representative will be contacting you for your account information. |
Positive | VivianK (6 reviews) | On Sep 15, 2010, VivianK Malo, WA wrote: I recently started ordering from this company. And although not everything is perfect with them, company really does its' best to make it right. On Sep 15, 2010, Henry Field's Seed & Nursery responded with: "On Oct 13, 2010 9:28 AM, Henry Field's Seed & Nursery responded with: We appreciate your feedback. Your feedback is appreciated and used to provide service to our customers. Thank you, if you ever need any assistance please contact us any time, we are always here to help." |
Negative | druidjo (4 reviews) | On Aug 20, 2010, druidjo Byesville, OH wrote: Posted on May 22, 2010, updated August 20, 2010 On August 20th, 2010, druidjo changed the rating from positive to negative and added the following: I confused the orders. The blueberry bushes that survived were from Guerneys, not this company. I assumed that they were the same company because they had the same item numbers and prices. I now know better. Live and learn. Nothing that I ordered from this company is still alive. The cherry trees are both dead and so are the blueberry bushes. I know it was not me because the bushes I ordered from Guerneys are thriving. They were planted in the same place. The backyard horticulture book never did show up. I hope this company keeps its word and replaces the items, though they will probably be poor quality also. Henry Field may share the same distributor as Guerneys, but they are much more like Burgess, a waste of time and energy. On Aug 20, 2010, Henry Field's Seed & Nursery responded with: "On May 24, 2010 2:49 PM, Henry Field's Seed & Nursery responded with: Thank you for taking the time to post. We appreciate the feedback to better serve our customers. Happy Gardening!" |
Positive | mousepotato66 (1 review) | On Jul 10, 2010, mousepotato66 Thornville, OH wrote: Posted on May 20, 2010, updated July 10, 2010 On July 10th, 2010, mousepotato66 changed the rating from neutral to positive and added the following: I should have updated this ages ago but I've been so busy with my garden it totally slipped my mind! Henry Fields were very prompt in dealing with my quibble over the poor sweet potato plants, and just a couple of weeks later I received a new shipment from them which were much better. And in the meantime, the "poorly" ones I had already growing suddenly took off well, and are thriving. I've changed my neutral to a positive not only because of their fast, no-quibble response to me, but also for the fact that other seeds I had ordered from Henry Fields are doing AWESOMELY well! My Yukon Gold potatoes are now taller than ME, and have developed seed pods! I have a feeling I should remove them and let the strength go to the potatoes underground, but it's so unusual to have spuds actually grow seed pods that I'm leaving them alone for now to see what happens. The beetroot and mixed blend lettuce have been wonderful, and in general I'm more than happy with my purchases from Henry Fields. It was only the sweet potatoes that I felt let them down originally, and that has been resolved above my expectations. I will happily be ordering seeds and seed potatoes and sweet potatoes again next year from them. :) On Jul 10, 2010, Henry Field's Seed & Nursery responded with: "On May 24, 2010 2:46 PM, Henry Field's Seed & Nursery responded with: Thank you for taking the time to post. We appreciate your feedback to better serve our customers. A customer service representative will be contacting you for your account information to take care of the reshipment for you." |
Negative | sydneygirl (1 review) | On Jul 3, 2010, sydneygirl Los Angeles, CA wrote: 6/19/10 I unthinkingly left my email address for contact if the price dropped on their square tomato cages. As soon as I hit "submit," I looked at their (non) privacy policy. I immediately filled out a contact box asking that they delete my email address. Customer service got back to me the same day, saying I had been opted out. I wrote back that I did not want my email dispersed to any lists, just deleted. They said, per my request, it had been deleted. The following Monday, Tuesday, Wednesday, and Friday(?) I got spammed by them. More spam followed this week. On Jul 3, 2010, Henry Field's Seed & Nursery responded with: "On Jul 6, 2010 12:59 PM, Henry Field's Seed & Nursery responded with: Thank you for taking the time to post. We appreciate your feedback to better serve our customers. A customer service representative will be contacting you for your account information to make sure your email address is opted out." |
Negative | luv2vacation (1 review) | On Jul 1, 2010, luv2vacation Edmonton, Canada wrote: I placed an order over the internet with this company mid April/10. Shipment was to have been shortly after May 26/10. I logged in several times to check the status but it would never say shipped so i started calling to inquire and each time i was given a later and later delivery date. At one point the customer service rep said that she wasn't sure why it hadn't go out as Canada post was delivering and mine was scheduled? I called once after that and was told it would be mid July? I don't want it mid July and asked to cancel the order. I was put on hold for some time then told that it was cancelled and my credit card would be refunded within a week or so.At that time i was told of some bankcruptcy issues which is why i just wanted to cancel. 2 weeks passed and no refund so i called again and was told it was being shipped? Why i ask? i cancelled? he says "oh" i am put on hold again for some time and then told that i will get a full refund but i will still get my order? i ask why? he said that they have no way of cancelling delivery now and it will still be shipped in Jully. I certainly expressed my disatisfaction as i will not really beable to use them bt that time but whatever they have to do i just want to cancel and get my refund which he assures me i will get as well as my order. This is extremly odd to me? Then the next day i get a letter stating the bankruptcy issues and the order should be shipped in the fall but if it is not then i will get a refund at that time. I have written them a letter and forwarded all the info to my credit card company to handle. I really dislike dishonest businesses and shady customer srevice reps !! On Jul 1, 2010, Henry Field's Seed & Nursery responded with: "On Jul 6, 2010 1:06 PM, Henry Field's Seed & Nursery responded with: Thank you for taking the time to post. I apologize for the confusion with your order. A customer service representative will be contacting you for your account information." |
Neutral | DramaBB82 (1 review) | On Jun 29, 2010, DramaBB82 Devon, PA wrote: Posted on June 29, 2010, updated June 29, 2010 On May 26th, 2010, DramaBB82 added the following: I'm not changing the rating yet, even though someone HAS been in contact with me (the day after I posted the comment, in fact). The problem is they don't seem to be listening to my specific issue. The only information they've given me is what my order status is (ie: when it's scheduled to ship), even though I have checked that info myself many times on their web site. I feel like I keep repeating myself to them: Is there a way to put my shipment on hold until June 4? And if not, what are my other options? That is the question I would like help with, but it's almost like I'm getting automated responses..... Who knows, maybe their plants are excellent. The only problem is I can't get past their Customer Service and as a result, my plants may end up dying from sitting on my front porch for a week. I guess I'll cancel my order if nothing is resolved by Friday. I really want the garden, but I don't want to kill $50 worth of plants either. On May 27th, 2010, DramaBB82 added the following: Unfortunately I cannot change the rating because the outcome is not good. After trying for two days to get an updated email response on this site, I finally decided to bite the bullet and call again. Much to my pleasure, this time the Customer Service Rep was VERY nice and very helpful. I told her that I wanted to put a delay on the shipment because I was going to be away and she immediately said she can absolutely do that for me (whereas the woman I spoke to early in the week was rude and fought every suggestion I asked for). I wish I had thought of the shipment delay earlier, but this is why I called in the first place- to find out what my options were! Sadly, however, it was too late- she told me that my order had already printed for shipping JUST THIS MORNING. If the woman from earlier in the week had been more helpful, we might have thought of the delay option earlier, but now there is nothing that can be done. This second woman, though, said she was putting in a call log so that the company would be aware that most likely I am going to need to have my plants reshipped, as they are probably going to die. Why couldn't this woman have been the one who answered my call the first time around? What a waste :-( At least I'll get complementary replacements.....I hope..... On June 22nd, 2010, DramaBB82 added the following: I wish I could make a separate post, but it seems I can only add to my previous one. Don't know what I would do if I wanted to comment on a new order, but oh well.... Anyway, in the end all of the plants in the order have died, save two (A Rosemary Plant and Sweet Pea). As such, I don't think I'll use Henry Fields again because their plants don't seem to be very hardy. This is despite the fact that they've slowly been helping me Customer Service-wise and have been generous about refunds; I'd just rather not have to ever contact Customer Service at all. It's now too late in the season to ship Spring Plants (due to heat) and so now my garden is incomplete. On June 29th, 2010, DramaBB82 changed the rating from negative to neutral and added the following: I thought I should change my review to Neutral at least, because they are continuing to be very accomodating with refund requests. It's a tough spot to be in for them, I'm sure, because they have no proof that it was their fault or that the plants were properly cared for- they are good about going on the customer's word and I truly appreciate that. In the end, though, I do have to agree with the recent poster who said they are not a good resource for plant material because most of the plants are not in good shape (again, the herb and the sweet pea have lasted so far, but nothing else that I ordered). On June 29th, 2010, DramaBB82 added the following: I thought I should change my review to Neutral at least, because they are continuing to be very accomodating with refund requests. It's a tough spot to be in for them, I'm sure, because they have no proof that it was their fault or that the plants were properly cared for- they are good about going on the customer's word and I truly appreciate that. In the end, though, I do have to agree with the recent poster who said they are not a good resource for plant material because most of the plants are not in good shape (again, the herb and the sweet pea have lasted so far, but nothing else that I ordered). On Jun 29, 2010, Henry Field's Seed & Nursery responded with: "On May 24, 2010 2:52 PM, Henry Field's Seed & Nursery responded with: Thank you for taking the time to post. We appreciate your feedback to better serve our customers. A customer service representative will be contacting you for your account information." |
Neutral | docknee (10 reviews) | On Jun 23, 2010, docknee Murphy, NC (Zone 7a) wrote: Plants are very small bare root starts. Bulbs arrived dried and some had rot. They have rectified my complaints promptly, but I would rather spend a little more for a nice plant ready to go or high quality bulbs. Not an outstanding source for plant material. On Jun 23, 2010, Henry Field's Seed & Nursery responded with: "On Jun 29, 2010 7:29 AM, Henry Field's Seed & Nursery responded with: Thank you for taking the time to post. The feedback we receive will help us to better serve our customers. A customer service representative will be contacting you for your account information to locate your account." |
Neutral | josh22 (1 review) | On Jun 10, 2010, josh22 wrote: Posted on May 31, 2010, updated June 10, 2010 On June 10th, 2010, josh22 changed the rating from negative to neutral and added the following: After further investigation, apparently UPS was actually to blame. They delivered the plant to the wrong address. Although the delivery issue was UPS's fault, I did not give "positive" feedback given my experience with customer service. On Jun 10, 2010, Henry Field's Seed & Nursery responded with: "On Jun 8, 2010 2:16 PM, Henry Field's Seed & Nursery responded with: Thank you for taking the time to post. We appreciate your feedback to better serve our customers. A customer service representative will be contacting you for your account information." |
Positive | Chills (20 reviews) | On May 24, 2010, Chills Saint Clair Shores, MI (Zone 6b) wrote: I think I've ordered from either this company or one of the affiliated ones in the past....For the life of me, I cannot recall what It was or when, but I was weary of ordering, even given the product and offer I found. On May 24, 2010, Henry Field's Seed & Nursery responded with: "On May 25, 2010 8:11 AM, Henry Field's Seed & Nursery responded with: Thank you for taking the time to post. We appreciate the feedback to better serve our customers. Happy Gardening!" |
Positive | SarahSunflower (2 reviews) | On May 24, 2010, SarahSunflower Murfreesboro, TN wrote: Posted on March 12, 2010, updated May 24, 2010 On May 24th, 2010, SarahSunflower added the following: I placed another order: 2 purple aspargus, "jewel" & "anne" raspberries, and corn seed. Both the raspberries have leafed out, which is Way better then the sticks I got from another co that is on the "top 30" list. Don't know about the aspargus yet, it just arrived. But for the prices & selection I Highly recommend this co. I mentioned that 1 Goji wasn't fairing well ~ they sent another one! Will defiantly order from again On May 24, 2010, Henry Field's Seed & Nursery responded with: "On Mar 19, 2010 11:22 AM, Henry Field's Seed & Nursery responded with: Thank you for providing testimony on our plants. And, we do pride ourselves on our lifetime guarantee and our customer service "If you are not happy with any item you order from us, or any item does not grow and flourish to your complete satisfaction notify us anytime for a reship, replacement certificate or refund, whichever you prefer. Also, Gurney's is one of our sister companies Thank you and Happy Gardening!" |
Neutral | plantgnome1 (31 reviews) | On May 18, 2010, plantgnome1 nowhere land, NY (Zone 6b) wrote: Posted on May 13, 2010, updated May 18, 2010 On May 18th, 2010, plantgnome1 changed the rating from negative to neutral and added the following: All of a sudden I have received answers to my emails! I had ordered silver lace vines from them, which are growing nicely and am awaiting my winter hardy Glads. and a french tarragon plant (backordered) . hopefully all items will arrive in good condition. will report back. On May 18, 2010, Henry Field's Seed & Nursery responded with: "On May 17, 2010 3:46 PM, Henry Field's Seed & Nursery responded with: Thank you for your feedback. We appreciate you taking the time to post. The feedback we receive from our customers help us to correct problem areas and ensure better products and service. A customer service representative will be contacting you for your account infomation and check on your order for you." |
Neutral | oona0 (4 reviews) | On May 4, 2010, oona0 Wilkes-barre PA, United States wrote: Honestly I'm having a hard time choosing Positive or Negative on this company so here I am Neutral. I have just as many good things to say about this company as well as bad. On May 4, 2010, Henry Field's Seed & Nursery responded with: "On May 4, 2010 1:41 PM, Henry Field's Seed & Nursery responded with: Thank you for your feedback. We appreciate you taking the time to post. The feedback we receive from our customers help us to correct problem areas and ensure better products and service. Happy Gardening! |
Negative | sunflowerterry (1 review) | On May 3, 2010, sunflowerterry Levittown, PA wrote: Wish I had found this site before I placed an order. Then again, the only reason I did a search was because I have a problem. On May 3, 2010, Henry Field's Seed & Nursery responded with: "On May 4, 2010 1:56 PM, Henry Field's Seed & Nursery responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. A customer service representative will be contacing you for your account information." |
Negative | klinchkat (1 review) | On Apr 27, 2010, klinchkat Valdosta, GA (Zone 8b) wrote: I kept an open mind about this company and remained optimistic. I placed my order for seeds and 3 types of tomato plants back in ON TIME. I got my seeds - great! A couple of months passed, shipping time for tomatoes got here - nothing. I called and emailed and they shipped out ONE of the types of tomatoes I ordered. They were packaged VERY WELL and they were very nice plants. The other two types were "estimated" to arrive a couple of weeks later - okay, fine. I keep checking on the order and the dates keep getting pushed back. This first batch of tomatoes should have been in the ground weeks ago in my zone. The customer service by phone is completely useless. I really hate to say that I will never order from this company again. On Apr 27, 2010, Henry Field's Seed & Nursery responded with: "On Apr 28, 2010 1:06 PM, Henry Field's Seed & Nursery responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. A customer service representative will be contacing you for your account information." |
Positive | blawndie (3 reviews) | On Apr 24, 2010, blawndie Trimble, MO wrote: I must say I am surprised by all the negative comments. I have used Henry Fields for awhile. I have also on occassion used other non-Henry Fields affiliates. The customer service just doesn't compare. My seeds are always on time. My live plants are always on time and usually healthy. If something happens, they replace the item no questions asked. On Apr 24, 2010, Henry Field's Seed & Nursery responded with: "On Apr 26, 2010 4:59 PM, Henry Field's Seed & Nursery responded with: Thank you for providing testimony on our plants and seeds. We appreciate your feedback. Happy Gardening!" |
Negative | lilygrandma (15 reviews) | On Apr 13, 2010, lilygrandma Ellijay, GA wrote: Posted on March 17, 2009, updated April 13, 2010 On March 21st, 2009, lilygrandma added the following: I have heard from Henry Field's customer service representative, and notified via email that the backordered seeds have now been sent. I a hopeful they will be here soon. On March 25th, 2009, lilygrandma added the following: Final seeds have arrived; order is now complete. Of course, the rains have set in! It would be very helpful if ALL seed companies let their customers know immediately if they have the ordered seeds in stock. There is at least one company that does that. That way, valuable time is not lost and the customer can try another source (of course, that would be a negative for the original company). On April 13th, 2010, lilygrandma added the following: Ordered a week ago and received the seeds today--good. HOWEVER, this time will be the last. I ordered 5 kinds of seeds,including corn seed. The corn seed must be out. Less than 3 ounces of seed in a thin package with no protection for 6.95. Will update when the seeds arrive, but this company needs a way to inform folks when they are out of certain seeds. Folks cannot afford to pay a 70% premium for postage and handling. On Apr 13, 2010, Henry Field's Seed & Nursery responded with: "On Apr 15, 2010 11:08 AM, Henry Field's Seed & Nursery responded with: Thank you for your feedback. We do our best to send postcards to our customers informing them of out of stock items. We apologize for any inconvenience this has caused. A customer service representative will be contacting you about your order and the items that were not available." |
Positive | haruka (4 reviews) | On Apr 5, 2010, haruka San Jose, CA wrote: I've purchased from Henry Field's, Spring Hill, Breck's, Michigan Bulb and Gurney's several times. Sometimes the plants do not look good when they arrive, or for some unkown reasons plants just don't grow. When that happen, I just have to drop them an email asking for a replacement. No question asked. It's that easy. Last time I got three Hybrid Lily Tree instead of three Japanese Iris I ordered. Don't worry, I got to keep those three Hybrid Lily Tree for free and they sent out the right order to me right away. On Apr 5, 2010, Henry Field's Seed & Nursery responded with: "On Apr 7, 2010 9:52 AM, Henry Field's Seed & Nursery responded with: Thank you for providing testimony on our plants and seeds. We do pride ourselves on our lifetime guarantee. We appreciate your feedback." |
Negative | msorganicfarm (2 reviews) | On Apr 3, 2010, msorganicfarm Woodstock, IL wrote: Gonna try to make this report short although, the terrible ordeal felt long. On Apr 3, 2010, Henry Field's Seed & Nursery responded with: "On Apr 7, 2010 11:15 AM, Henry Field's Seed & Nursery responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. A customer service representative will be contacing you for your account information." |
Negative | manxxx (1 review) | On Apr 1, 2010, manxxx wrote: I paced an order for several trees from this company On Apr 1, 2010, Henry Field's Seed & Nursery responded with: "On Apr 2, 2010 11:22 AM, Henry Field's Seed & Nursery responded with: We apologize for the confusion concerning our offers on our trees. Our web site states "For each offer ordered, get 1 tree." As many of our items are packed 2 or 3 per offer, this means that this offer is for 1 tree." |
Positive | cramsey1 (24 reviews) | On Mar 30, 2010, cramsey1 Salt Lake City, UT (Zone 6b) wrote: I have never ordered from Henry Field’s Seed and Nursery before, but they were one of only a few on line nurseries that had a verity of black berry I was looking for. I found that they had the Lock Ness Blackberry and I wanted that type. I ordered 2 plants from them. They were a little pricy but I figured I would try them out. They are affiliated with Gurney’s and I have bought from them before. I like their guarantee. I ordered the plants in January and asked that they be send at the appropriate planting time for my area. I received an email notifying me that they were shipped and when to expect them. The arrived at the appropriate at time and were packaged very well, but one of the plants had been waterlogged and the roots were rotting and the leaves were brown and slimy. I called them immediately and told them about it. They offered to replace it at that time, but I told them I would try and revive it. After 2 weeks it was rally dead so I called them back. I spoke to someone from the United States who was very professional, courteous and responsive to me concerns. She stated that they would replace it immediately and I would receive my plant within a week. I thanked her and ended the call. Within an hour of that call I have a email confirmation of my replacement and the approximate date that I could expect the delivery. I know that Henry Field’s Seed and Nursery are a little more expensive them some on line nurseries, but I really appreciate the no hassle life time guarantee that they offer. It is worth it to me to know that if something ever goes wrong they will give me credit, replace or refund my purchase. When I pay the extra it is for the peace of mind. On Mar 30, 2010, Henry Field's Seed & Nursery responded with: "On Mar 31, 2010 2:29 PM, Henry Field's Seed & Nursery responded with: Thank you for your testimony about our service and products. We appreciate your feedback." |
Negative | price403 (5 reviews) | On Mar 27, 2010, price403 Ivydale, WV wrote: I ordered a couple Carmine Jewel cherry bushes from Henry Fields in 2009. They arrived alive but severely etiolated. Both plants were no more than twigs and were about 6 inches tall. The poor plants looked like they had been kept in a box in a warm warehouse for at least 4 weeks prior to shipment. The new growth was WHITE and about 3 inches long. One bush died within 2 weeks of being repotted and the other did okay after being hardened off. They sent a replacement for the dead bush. The replacement was in better shape but was even smaller than the first one. On Mar 27, 2010, Henry Field's Seed & Nursery responded with: "On Mar 31, 2010 2:22 PM, Henry Field's Seed & Nursery responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. We will be contacting you for your account information. We offer 100% customer service satisfaction and with our lifetime guarantee will replace, refund or issue a replacement certificate at any time. " |
Negative | txaggiegal (6 reviews) | On Mar 18, 2010, txaggiegal Belton, TX wrote: The web site was inoperable and did not give me a response to an on-line order. I got no email confirmation nor response to my first email..I called the "customer service" for HF and got an Indian speaking "consultant" on the line that REFUSED to cancel the order....she did inform me that I had reached HF's Indian Office and she had full authority to help me in any way possible, but apparently cancelling was not in her job description!...this was said through a very heavy accent and with great difficulty on her part to speak and my part to understand. I went back to the HF site to identify a US office, email address, or 800 number that would lead me to someone other than the Indian office and could fine NONE. On Mar 18, 2010, Henry Field's Seed & Nursery responded with: "On Mar 19, 2010 11:41 AM, Henry Field's Seed & Nursery responded with: We apologize for the trouble you had with our website and your order. A customer service representative will be contacting you to take care of the problem. We do have an overflow call center in India to help with our call volume during our peak times as well as making sure we can answer all of our customers 24 hours a day. On Mar 19, 2010 11:53 AM, Henry Field's Seed & Nursery added: As soon as the appropriate information is received, we will be happy to refund the order for the customer for customer satisfaction . |
Positive | LValadez (2 reviews) | On Mar 4, 2010, LValadez Fort Worth, TX (Zone 8a) wrote: I ordered 3 orange phlox bare root form them they shipped as stated in my invoice and plants arrived on time and in good condition with visible live growth. I was afraid to order anymore and missed out on the $25.00 dollars off an order of 50.00 due to the bad feedback on them. I hope they are focusing on the customer feedback and trying to improve their serves. I will order from them again. I was very happy with my order. I have learned customer feedback is very important and have learned from others peoples past bad experience that have also been mine with other companies. On Mar 4, 2010, Henry Field's Seed & Nursery responded with: "On Mar 9, 2010 2:09 PM, Henry Field's Seed & Nursery responded with: Customer satisfaction is very important to us. Thank you for sharing your experience. We look forward to serving you in the future. Happy gardening!" |
Positive | marykret (1 review) | On Feb 24, 2010, marykret Grand Rapids, MI wrote: This is the first time I have ordered from this company. I was seaching specifically for pole lima bean seed. I ordered some lima seed plus several packets of lettuce seed. I received an online acknowledgment of the order, plus an email notice that the order had been sent. On Feb 24, 2010, Henry Field's Seed & Nursery responded with: "On Feb 26, 2010 11:30 AM, Henry Field's Seed & Nursery responded with: Thank you for your very kind words, and for taking the time to post them - it is greatly appreciated. Customer satisfaction is very important to us. We look forward to serving you in the future. Happy gardening!" |
Negative | cactusjack1 (1 review) | On Feb 17, 2010, cactusjack1 Lewes, DE wrote: A Taste of Things to come- On Feb 17, 2010, Henry Field's Seed & Nursery responded with: "On Mar 5, 2010 1:56 PM, Henry Field's Seed & Nursery responded with: At Henry Field’s we stand by our products and our production procedures. We 100% guarantee the quality of these treated seeds – as we do all our products. |
Positive | ohiomisty (4 reviews) | On Sep 21, 2009, ohiomisty Conesville, OH wrote: I've ordered from them lots of times and will order again. Sure they do run out of trees sometimes but then I figure that means I have ordered an item that is very popular! I have excellent taste! :) I can understand running out of an item. On Sep 21, 2009, Henry Field's Seed & Nursery responded with: "On Sep 22, 2009 2:51 PM, Henry Field's Seed & Nursery responded with: Dear Loyal and Valued Customer: |
Negative | orchardfarmer (1 review) | On Jun 3, 2009, orchardfarmer Cornwall Bridge, CT wrote: I ordered an apple tree in March and received an email confirming the order. I prepared a hole to plant it and waited eagerly. When it had not arrived by the end of May, I went on their website and found they had run out of stock and canceled my order. No notification, so I'd still be waiting if I hadn't checked. Pretty late now to order elsewhere. Very disappointing. On Jun 3, 2009, Henry Field's Seed & Nursery responded with: "On Jun 12, 2009 10:24 AM, Henry Field's Seed & Nursery responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution" |