Buggycrazy

Hey, everyone,
I am so disturbed to see that some nasty person gave our beloved BuggyCrazy a negative rating on Watchdog, for her comments on her website.She has a right to her opinion. And no one should be rating a company when they have not even ordered from them!!!
I just think that is so unfair!!!! Please support Buggy if you have not yet left your feedback!!! Janice

I just left my very favorable feedback, and thank you for bringing this to our attention. But I am puzzled. Should we not draw administration's attention to the fact that the individual who posted a negative rating never ordered? I think I will send them a note.

Donna

This message was edited Nov 11, 2009 11:19 AM

I have made the request to Administration that the negative entry be reviewed.

Donna

Admin has declined to get involved. I understand that someone else wrote to object to the comment. Seems a shame.

Hi Donna, I already tried that (contacting Admin), and their response was they cannot police feedback. And I totally understand that, unfortunately. LOL. But thanks for helping our friend Buggy!

I intend to order from her in the future every time I get the chance. Her bulbs were great! And she's very colorful, which I rather admire.

This message was edited Nov 11, 2009 11:05 AM

I brought this up soon after the feedback was written. Here's the thread:

http://davesgarden.com/community/forums/t/723011/

Buggy Crazy far surpasses any other grower. When you buy from Buggy Crazy you are getting the very best. I comment on each order and I am pleased to see that with each additional comment we make, our rating is not buried in the depths of the feedback, instead it is now brought current, which only seems right. It shows you how many how customers she has with frequent returning, satisfied buyers. Consistency is Buggy's forte'. She is consistently AWESOME!

Maglover...this is new feedback, unfortunately....

Maglover...after re-reading your post, I see what you mean. A similar situation in '07. Did Admin retract the feedback then because the person had not had any business dealings with the merchant?
Buggys' current negative feedback seems to stem from sort of a "political" disagreement.

Buggy Crazy: what you see is what you get. She does post her frustrations and although this person found it unprofessional, I see it differently. I see the frustrations of a farmer who tries to grow her livelihood only to have it destroyed. Farmers put in tremendous hours for very little in return. When I read the site, she helps me understand why supporting and protecting local agriculture is important. If this person had a question or concern regarding her/his issues, perhaps directing feedback directly to the farmer would be most beneficial. Lisa is wonderful about responding to questions and concerns. It is obvious this person never ordered from Buggy Crazy, isn't it now? They'd be singing a different tune.

Last I understood administration sees this as appropriately left feedback. It is the perception of the feedback provider and their "issues" with the website. It will stand as feedback, as I understand it.

And really, in a sea of perfection as a company, anyone who reads this as a potential buyer, will see this as NOT product related. It dings her record, yes, and I don't agree with it, but Buggy shall prevail ^_^

Maybe contact Terry in admin. I recently had this comment from her on an iris seller that was stealing pictures from various websites including Schreiners and Ensata gardens.

pollyk
Hannibal, NY
(Zone 6a)

November 10, 2009
12:05 PM

Post #7260104

Edit
I wonder if it would be proper to leave feedback on Gardenwatchdog saying she steals pictures.

http://davesgarden.com/products/gwd/c/7495/




Terry
Murfreesboro, TN
(Zone 7a)

November 10, 2009
01:27 PM

Post #7260335
pollyk, to answer your question, here are the posting guidelines for all Garden Watchdog reviews:


Quoted:
* Fill out this form only if you are a mail order customer of this company. (Do not post comments on behalf of anyone else.)
* Be sure your remarks are directed to the company and are about your purchase; do not attempt to respond to any other feedback. (Company representatives have a different link to respond to customer reviews.)
* If you are a part of a group-purchase, designate one person in your group to leave a comment about your transaction.
* Review your feedback carefully, as it cannot be changed (only added to) after it is submitted.


We must insist that reviews posted are based on your own personal experience (i.e., a mail order purchase) from a vendor. Otherwise, we would have disgruntled ex-spouses, former employees, business partners, etc. leaving negative reviews. (And every vendor's mother, brother, sister and current spouse leaving positive reviews ;o)

If the person was trying to place an order and failed because of problems with the website, and emailed the company and got no response or a negative response, it might be understandable. Under these circumstances, anyone with any motive can ding a company on the website, clearly, if a person who has had no business dealings with a company can do so.

Doesn't seem right to me.

Just read the above posting (we crossposted). Where is the mail order purchase?!!!

This message was edited Nov 11, 2009 11:18 AM

In the DG Acceptable Use Policy it outlines the following in regards to feedback:

"Our firm policy is that we will not remove or edit on-topic reviews, for any reason."

(Again, I don't necessarily agree with this type of use of feedback for Garden Watchdog, but it is this person's perception, which counts.)

I'd run it by Terry. I think they have removed postings before. In fact I know they removed some from a poster, just recently. Someone had posted a lot of negative comments about companies that their websites no longer worked (some were out of business), which really didn't warrant a negative, and they removed the comments. This person, I recall, had just joined and started posting all these negatives.

Since the person leaving Buggy Crazy a negative never ordered, wouldn't it be the same situation as what Terry is telling me?

Terry is very reasonable to work with, she's helped me before.

I did run it by Terry. Please see above.

Donna

It's just unfortunate the way it works out. I will say that in the end, I am very happy they changed the percentage factor of the feedback component. It forces the user to delve in a little deeper when evaluating a company before making a purchase. Anyone looking at this particular comment will see immediately that this had nothing to do with quality of product, just basically on a disagreement that was never brought to the direct attention of the business at hand.

I think Buggy's response said it all: "thank you for not ordering" LOL

I loved that too. Lol.

Good for her! As a first time buyer I'm happy to take up the slack.

I'm sorry Donna, I didn't know that came from Terry. I've had different responses from different people in admin.

Oh, Sweetie, please don't apologize. There's no need. You were rightly trying to be fair to everyone concerned - an admirable trait.

I was really disappointed in seeing that negative post as well and the irony about Buggy's two negative reviews is that neither individual has actually ever ordered from her. While I disagree with DG admin's stance on the issue it is up to them to set the guidelines as they see fit. A shame that it has to slander the reputation of who we all know is a marvelous individual with equally terrific products. We all have a little bit of eccentricity; some of us are just more vocal than others!! Too bad some can't see that and appreciate a great vendor for what/who she is as those of us who are bulb/lily devotees well know.

BTW Tracey, I never understood the rating sytem anyway, so what's different about it from before?

BTW - I saw the post on Watchdog this morning - LOL I knew there'd be a thread on this when I came home from work tonight. Y'all are SO predictable!

Buggy we love you ;-)

^_^




This message was edited Nov 11, 2009 8:03 PM

Lisa's response was very apropos, IMO. If I had my own business, I would be acting similarly. I am a very mellow guy, but I have no patience for people that can't think for themselves, are illogical, only hear or read what they want and not what is actually being said or written, or won't return common courtesies.

Yes it is all one thing: common sense!

Steve, the rating system is different now, as negatives weigh more, and there were some changes as to the recentness of the rating,I don't know what. I do know negatives weigh more now, though.

It used to be that there was a percentage near the vendor's name. For example, after a negative feedback like the one she got on the Garden Watchdog a while back...mind you, after all positives and many of them, it brought her score from 100% to 88% (that's an A down to a B+). So, I am very pleased that there is no rating number on anyone. It makes the reader look at the feedback, not just at a number. Then each reader can decide for his or herself if the vendor is worth a try.

Yes, yes, Steve we are predictable and LOYAL too ;) Lol.

I'd just like to add one more positive to this thread...Buggy Crazy has been and remains my favorite.

Ditto ^_^

I third her. She is the best in the business.

Lily lovers are smart, very smart. They will read the feedback that idiot left, and buy more from Buggy Crazy just because they like the way she answered.

I've never purchased anything from Buggy Crazy, but will this year, mainly because I like her spunk! (Well, because of her ratings, too, LOL.)

pollyk, once you order...there's no turning back. She sets the standards. There is nothing like a bulb from Buggy Crazy!

So I hear!

My two cents: she's smart, she's quick, she's fair, and she has lovely, healthy, producing inventory....sounds like a good thing to me....

I've purchased at least 20 some bulbs from her and have just placed another order with her....
Deb

It seems that this person's bad feedback comment has brought Buggy Crazy some more customers; now this is the way it should be ;)

There are two lily vendors that should never have negative comments Buggy Crazy and Faraway Flowers. Both do an outstanding job

I am pondering this whole affair philosophically now.
Mahatma Ghandi wrote the
"Seven sins that cause all anguish and conflict in the world".
I don't think he numbered them but:

1) Wealth without work

2) Pleasure without conscience

3) Knowledge without character

4) Commerce without morality

5) Science without humanity

6) Worship without sacrifice

7) Politics without principle

And his grandson Arund Ghandi added one more:

8) Rights without responsibility

Which do you think this falls into?
I'm thinking 2 or 8. Especially 8.

I choose # 3.

Maybe without the knowledge part.............

8 really resonated with me, because I see it all the time.

You know, I'd almost say number 7 . The person drew up the political card without having a clue as to the real situation.