Comments regarding Planet Natural

Another place I've been ordering from for many years & one of the first I go to when I need something. When I started organic gardening, Planet Natural was the very first place I ordered from. Wealth of informative articles on various subjects, from layman to expert. They sell a wide variety of organics for yard & household uses. Prices for what I order are one of the cheapest around. Shipping prices are fair & quick (for me anyway) & tracking info is always provided. Never had any issues with delivery, damages, & so forth. Recently ordered 2 large bottles of organic insect spray. Sprayers were carefully taped to prevent accidental discharge & wrapped in two separate heavy duty clear plastic bags tied at the tops in case of leakage (there was none). Much thanks to the individual(s) who took the time to prepare my order. Items were packed in their usual environmentally friendly packing peanuts (I believe at one point I read they were made with potato starch) which dissolve easily when liquid touches them. Anytime I have an inquiry, someone always responds to me within 24-72 hours. Communication is consistently genial. Site is easy enough to navigate, though needs some work regarding how it handles the search feature at times. A little internet savvy usually provides a quick work around to help you find what you're looking for. All in all I'm a happy customer with happy plants.

I was very happy that I finally found some 'Orange Porcupine'. I got three packets of Calendula all together and I was happy with the quantity of seeds for the price and with the s&h. I got an email confirmation and fast shipping.
I probably would not have ordered if I had read these reviews first. I have read hundreds of reviews and never anything this discussing.

"On Feb 8, 2018 5:17 PM, Planet Natural responded with:

Wow! It's great to hear from one of our many happy customers -- thank you very much for taking the time and leaving such a nice review! Come back and see us soon."

Ordering and receiving products from Planet Natural was a completely positive experience. The web site ordering process was user friendly and went smoothly.

The products arrived promtly as promised. unfortunately due to poor mail carrier handling, some items arrived badly broken. I notified Planet Natural of the problem and they replaced the items immediatly and they arrived in record time.

I was very satisfied and look forward to a long and stress free purchasing relationship with Planet Natural. You have made me a lifelong customer.

Thank You,
Chris

"On Feb 8, 2018 5:19 PM, Planet Natural responded with:

Good morning Chris -

We can't thank you enough for taking the time and writing a positive review. At Planet Natural we are constantly striving to be the best year-round gardening store in the state, which includes having an expert staff with first-hand knowledge of our products. Of course, it's customers like you that make all of our hard work worthwhile. I will make sure to share your review with our entire staff.

Thanks again,

Eric"

Wall-O-Water
Shipped quickly, packed safely, on sale!

"On Feb 8, 2018 5:20 PM, Planet Natural responded with:

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us -- it's very much appreciated!"

I've ordered twice now from Planet Natural and both transactions have been perfectly fine. I got what I ordered quickly (compost pail and fertilizers). I'd do business again.

"On Feb 8, 2018 5:21 PM, Planet Natural responded with:

Glad we could help! At Planet Natural, our expert staff has in-depth experience helping other gardeners and first-hand knowledge of our products. We hope to hear from you again soon!"

ordered worms, and they had some supplier problems. they sent them out, to arrive at my workplace, and due to a software glitch & thanksgiving weekend, i did not get the worms until a week later. many perished.

planet natural did not hesitate to offer to replace the worms, and they wanted to know the details of my shipping address when they realized it was a software problem. i can't verify they fixed that, but they wanted the details of the operation.

the next week i received very healthy worms, at no extra charge.

"On Feb 8, 2018 5:22 PM, Planet Natural responded with:

Thank you! It is always nice to hear from a satisfied customer. We are a small, hard working business that really does strive to be better. Your feedback is greatly appreciated!"

My company has been doing business locally with Planet Natural for years now. I can't even imagine that a better store even exists! The staff is all so friendly and extremely knowledgeable. We have had nothing but the best experiences with PN. They have a huge selection of products at competitive pricing. I have personally recommended PN to dozens of people, and they all come back to me and raved about what an amazing store it is.

I wouldn't hesitate for a second to recommend Planet Natural to anyone...from a novice with houseplants to a professional organic gardener! Keep up the good work guys!!

"On Feb 8, 2018 5:29 PM, Planet Natural responded with:

Hi Laurie -

Thank you so much for the positive review. At Planet Natural, we've been working really hard to be Montana's first and finest all-season garden supply store. Come back and see us again soon!

Kind regards,

Eric"

Posted on July 3, 2010, updated July 5, 2010
On June 23 I sent you this:
I am pleased, excited and happy to report that One case hatched Sunday, Father's day, 2 more on Monday and a 4th yesterday. They are wonderful little creatures. I can't wait to see decrease in insects in my gardens!

You people give good weight! I have heard of other companies selling egg cases and nothing happened. I have praying mantis at work in my gardens! Thank you! Can you take pre-orders for next year? My friends and neighbors have already contacted you for some this year!

July 2nd - today, the 6th egg case hatched. I ordered 5 and received 6 and all of them have hatched! Once again, thank you for "Giving Good Weight" ! I am so very pleased!

Oh and my ant problem is non existence since these little guys have hatched! At first I shuffled around in my garden giving them ample warning so I would not step on them. Then I observed how fast they get away from my foot steps! I am so pleased to see them as I work in the garden. I know they are working for me - something was eating at my beans, no more!

"On Feb 8, 2018 5:46 PM, Planet Natural responded with:

Thank you. The team here at Planet Natural is thrilled to hear such positive feedback, and we’re proud to be one of the most responsive -- and fully stocked -- garden stores in the state of Montana."

I have been a long time shopper at Planet Natural and after a particularly good experience last week, it's time to share a review.

Over the years I have purchased items large (compost tumbler) and small (borax ant bait) from Planet Natural. Every purchase has been a positive experience. In particular, I rely on their great selection of organic fertilizers and it's the only stuff I use in my garden.

I have always gotten helpful advice and I've found the company owner to be particularly helpful and like-minded when it comes to helping me figure out my organic garden challenges.

Last summer a garden visitor was admiring our healthy, productive vegetable garden and asked "what's your secret?" Not that there is any single secret to a good garden, but my best advice was to use Planet Natural fertilizers, which my plants seem to really love.

I appreciate companies like Planet Natural that offer organic and healthy solutions, along with realistic and practical advice. I don't know of any other companies that can match this great combination!

"On Feb 8, 2018 5:53 PM, Planet Natural responded with:

Hi Karin -

Thank you so much for the positive review. At Planet Natural, we've been working really hard to be Montana's first and finest all-season garden supply store. Come back and see us again soon!

Kind regards,

Eric"

Hi I thought I would write up my experience ordering from this company...

What I ordered: Beneficial Insects

When I ordered it: 4/15/2010

How I ordered it: Website

There was an immediate confirmation email sent to my email address detailing the order and communication that another email would be sent when the order ships.

There was clear, concise information with details on how Beneficial Insect deliveries are handled on the webpage that I ordered from:

"Beneficial Insect orders received through Wednesday AM will be shipped the following Monday or Tuesday. If multiple shipments or a later ship date is required please specify on the shipping page of the check out process."

As I missed that next weeks delivery window I did not expect any action to be taken on my order....

On Tuesday 4/27/2010 I received a confirmation email indicating my order had shipped (free shipping via USPS).

On Thursday Morning 4/29/2010 at around 10:30am my order arrived in my mailbox.

All in all they did just as they said they would and on time! The delivery time beat my expectations as it was free delivery via USPS and the order arrived in great condition.

Thanks for the great job!

"On Feb 8, 2018 5:54 PM, Planet Natural responded with:

Hello,

Thank you for leaving such a nice review. We are happy that your beneficial insect purchase met, or exceeded, expectations. We look forward to serving you again.

Your friends at Planet Natural"

Ordered trichogramma wasps and green lacewings from them. Fast order processing, fast shipping, knowledgeable staff, and free shipping on beneficial insects. In addition, they have some more exotic beneficial bugs that many other places do not carry. I would highly recommend these guys.

I received my order right away and was very happy with their customer service. I will use them again.

I got a composter for Planet Natural about two or three weeks ago, and I've been meaning to post a review here because I stopped by this website when I was checking them out myself.

Aside from the fact that their credit card processor kept telling me my address didn't match up with whatever records they check, Planet Natural was terrific on the telephone and helped me quickly place the order.

It showed up quickly by FedEx (free from PN by the way) and the composter is terrific!

No problems; great company; TERRIFIC price. Did I really just a give a review on the web? First one! They deserve it. Great company. I know I'll be back.

Very fast shipping! I ordered my products on a Friday and had them in hand by Wednesday! Very good at communication, too. This is my first order from them, and so far so good. I ordered Greensand, Worm Castings, and Rose Food from them. I am trying to go the organic way for the first time! We'll just have to see how the product works now. But I feel confident that it will work well. Good job and keep up the good work. You have a great variety of hard to find organic products that are so important for today's ecosystem.

I had my heart set on a CompostTumbler, and watched eBay, Craig'sList and many other sites for weeks for the best prices, shipping fees and delivery times. Planet Natural had a competitive price, offered free shipping on this large, bulky item and promised quick delivery. The free shipping special saved me about $75. The CompostTumbler arrived approx. 1 week later, much quicker than the 4-6 weeks promised by most sites. I'm delighted, and have a yummy batch of black gold brewing in it now!

Excellent selection of hard to find organic fertilizers, reasonable prices, prompt delivery.

Free shipping on heirloom seeds is a great deal! Nice selection of unique flowers and vegetables. Placed the order on a Sunday night, and received the seeds on the following Wednesday. Everything is sprouting, except for one thing, but it's my fault. The petunia seeds are fine like sand, and I accidentally spilled them on the clay and not in the bed. Maybe a few of them will make it anyway.

I ordered two items from Planet Natural and had no problems with fufillment and shipping. They sent three emails (order, receipt, shipping) and everything arrived promptly and in order.

Excellent selection of fertilizers, soil amemdments, and hard to find plant care items, They even sell helpful bugs!. A "must have bookmark" for those in the know... Fast service.

I have been purchasing home gardening supplies from Planet Natural for about 10 years now. Many of the products I have purchased I didn't even know existed until visiting their website. Mostly I have purchsed online and have had no problems with delivery time or product cost/shipping, but on occasion have oredered directly over the phone and found the staff to be knowledgable and very friendly. I have without reservation recommended this company to many of my friends and neighbors who are much more avid organic gardeners than myself and have had nothing but positive feedback from them as well.

Planet Natural is one of the best organic gardening companies I've dealt with. The website is so informative and easy to navigate. I was able to figure out exactly what pest infestation I had and how to treat it without using chemicals. But, the best part of my experience with this company was that I could actually call and talk to someone. The person I spoke with was polite and knowledgeable and seemed to genuinely care about my needs as a customer and organic gardener. Its so nice in this day and age to know that you can find a company that isn't corporate and is willing to care about you as a person, not just your dollar amount. I suggest Planet Natural as a very reputable source for any organic gardening need you may have: Even if its only a bit of information!

-Vancouver, Washington

As I leave fairly close (by Montana driving standards) I have not mailordered from them, but they are one of my top favorite suppliers. Great selection, and their Semaspore has reduced my grasshopper problem from utterly horrendous to simply bad, a huge improvement! Staff has always been helpful and the owner has personally loaded purchases into my van for me.

So far I love this company. Everything comes in on time and they have so much great organic stuff. They also have the best in bugs. You may be surprised by how many companies not only don't sell the Nematodes they don't even know what they are for. I over watered a plant. Yeah bad me. That was before I bought a water meter (from them). I tried and tried everything known to man and then I got my catalog in the mail from plantnatural.com. My solution. It was like an angel speaking to me.

First time I ordered from this company. I received my order quickly, no complaints. They also have a great selection of products.

Got my order correct and quick. No complaints. First time orderer so I will be back. Thanks for a good experience.

Although it took a week before they shipped my nematodes, I did receive them perfectly packaged. And it was free shipping. I do plan on ordering from them again in the future.

I have ordered from Planet Natural twice now. Both times the order arrived in a timely fashion without any problems. They carry an extensive line of organic supplies, especially fertilizer, including some hard-to-find stuff like rock dust. In addition to gardening stuff, they also carry some natural home and bath products. I recomend checking them out.

I placed a order with this company on 3/29/05. I received the order on 3/31/05. They shipped the very same day I ordered. I am very impressed with the speed of shipping, especially when they said it would take 1 week to 10 days.

I also ordered ScanMask and it was delivered promptly and in a ventilated box clearly marked perishable. As noted previously, gnats disappeared in 24 hours and I am a happy camper!

Through no fault of Planet Natural's, FedEx screwed up my delivery. The missing packages were eventually found (thank goodness) and the items I ordered are fine. The people I talked to at Planet Natural were vey courteous, which is always appreciated.
I was drawn to them because of the wide range of soil amendments they offer as well as composters and their prices are competitive. I would order from them again.

I ordered Scanmask from Planet Natural.

First off, I sent two emails to this company and both were answered promptly and politely.

I compared prices with other sites and Scanmasks are the best and they have a wide selection of products. I love the free shipping!

The product came packaged very carefully and professionally. Shipping was quick and I couldn't be more pleased with my experience with Planet Natural.

Note: If you don't like giving your credit card information online, Planet Natural will take checks.

Planet Natural's Fish and Kelp Fertilizer is the best NON-STINKY organic fertilizer I've found!

Planet Natural is prompt, polite, and professional. They have a good variety of organic fertilizers not available elsewhere in Montana.

I ordered lady bird beetles a few days ago and was concerned about shipping and survival. They arrived quick and in great shape!! For 100+ temps in July that was amazing. Oh, about the price . . . it was great also. Thank you!!