Another place I've been ordering from for many years & one of the first I go to when I need something. When I started organic gardening, Planet Natural was the very first place I ordered from. Wealth of informative articles on various subjects, from layman to expert. They sell a wide variety of organics for yard & household uses. Prices for what I order are one of the cheapest around. Shipping prices are fair & quick (for me anyway) & tracking info is always provided. Never had any issues with delivery, damages, & so forth. Recently ordered 2 large bottles of organic insect spray. Sprayers were carefully taped to prevent accidental discharge & wrapped in two separate heavy duty clear plastic bags tied at the tops in case of leakage (there was none). Much thanks to the individual(s) who took the time to prepare my order. Items were packed in their usual environmentally friendly packing peanuts (I believe at one point I read they were made with potato starch) which dissolve easily when liquid touches them. Anytime I have an inquiry, someone always responds to me within 24-72 hours. Communication is consistently genial. Site is easy enough to navigate, though needs some work regarding how it handles the search feature at times. A little internet savvy usually provides a quick work around to help you find what you're looking for. All in all I'm a happy customer with happy plants.

I placed an order through PN's website last Friday, and while their shipping policy states that in-stock items will be shipped the same business day, or at the very least by the next business day, if placed after the cutoff time, on Wednesday my order was still 'processing' and I was given the runaround about what that means by the guy on the phone. At this point, 'Scott', the 'manager', gave me a bunch of excuses about his recent vacation, the 'break-in' at the store over the weekend, etc, and how he's dealing with "real world issues" and my order is "small potatoes" in his view. All the while he still couldn't tell me if/when my order would actually ship. I finally gave up and asked him to cancel my order, and he said he was doing it "right now" but that he couldn't give me any confirmation and unless I wanted to "wait on the phone for an hour and a half for his accountant to come back from lunch" he couldn't refund my money. This isn't how e-commerce is supposed to work, 'Scott'. Anyway, I explained to him that he was being kind of a dick for no reason, that I was simply a customer with REAL WORLD wants/needs/questions and he got real upset, told me he didn't have time to deal with this and hung up on me. Anyway, my order still says 'processing' on their website and I haven't gotten my refund. I'm not sure if I ever will, but I'll take that up with PayPal/Visa if I have to. I will NEVER shop through Planet Natural again, and I encourage anyone who values PROFESSIONALISM and customer service to avoid this company and especially 'Scott' at all costs, too.

I was very happy that I finally found some 'Orange Porcupine'. I got three packets of Calendula all together and I was happy with the quantity of seeds for the price and with the s&h. I got an email confirmation and fast shipping. I probably would not have ordered if I had read these reviews first. I have read hundreds of reviews and never anything this discussing.

Ordering and receiving products from Planet Natural was a completely positive experience. The web site ordering process was user friendly and went smoothly. The products arrived promtly as promised. unfortunately due to poor mail carrier handling, some items arrived badly broken. I notified Planet Natural of the problem and they replaced the items immediatly and they arrived in record time. I was very satisfied and look forward to a long and stress free purchasing relationship with Planet Natural. You have made me a lifelong customer. Thank You, Chris

Wall-O-Water Shipped quickly, packed safely, on sale!

I've ordered twice now from Planet Natural and both transactions have been perfectly fine. I got what I ordered quickly (compost pail and fertilizers). I'd do business again.

ordered worms, and they had some supplier problems. they sent them out, to arrive at my workplace, and due to a software glitch & thanksgiving weekend, i did not get the worms until a week later. many perished. planet natural did not hesitate to offer to replace the worms, and they wanted to know the details of my shipping address when they realized it was a software problem. i can't verify they fixed that, but they wanted the details of the operation. the next week i received very healthy worms, at no extra charge.

Promised worms by event date --- I even wrote to verify that I had ordered in time. No worms. Response was "Oh, well, we just didn't get our worm shipment this week." Homepage looks like any other vermiculture farm that grows its own. Billed my card immediately. 48 hours ago was promised refund. Nope. Asked to talk to manager and was told "he'll call back in about 10 minutes." This was over 48 hours ago. Emailed and gave them another 24 hours to respond. Still have not seen my account credited (like the worms, it's "pending.") Just wrote to BBB and reiterated what I said in the email: email bursts are *so* easy to send it's unthinkable that with a customer who has said "I need my worms by date X" they wouldn't warn you that their shipment hadn't come in so you could make timely arrangements. Uncle Jim's saved our hides by overnighting. I have asked that PN be responsible for some if not all of the extra shipping cost. This is interstate commerce fraud pure and simple, and my next stop will be the FBI

I've got to start by saying that I rarely write a review about anything (except if I'm really mad), but I was so pleased with my recent order from Planet Natural that I want to pass it along. I LOVE THIS COMPANY! My husband and I have been battling ants all summer and we don't like to use chemicals. A friend told me about Planet Natural, so I gave them a call. The person I spoke with was very informative -- he listened to my concerns and suggested some products, which I purchased and received by the end of the week. Well, it's been one week know since the battle of the ants began and I'm pleased to say that we're winning. Very Happy in Vancouver.

Note from the Garden Watchdog editors:

Ordered a few items. There was no indication on the web site they were out of stock or back ordered. It has been over a week and though my credit card was billed the same day I ordered, nothing has shipped. By not indicating what they have in stock or what will ship within a day or two, they mislead their customers and potential customers. DO NOT DO BUSINESS WITH THIS COMPANY

My company has been doing business locally with Planet Natural for years now. I can't even imagine that a better store even exists! The staff is all so friendly and extremely knowledgeable. We have had nothing but the best experiences with PN. They have a huge selection of products at competitive pricing. I have personally recommended PN to dozens of people, and they all come back to me and raved about what an amazing store it is. I wouldn't hesitate for a second to recommend Planet Natural to anyone...from a novice with houseplants to a professional organic gardener! Keep up the good work guys!!

Hello Everyone! Just had to drop a line to rave about my first trip to Planet Natural! I've lived in Bozeman for about 6 years, I'd heard about Planet Natural but couldn't figure out where the store was located. So, I went to their website and called them up for directions. They were so nice and told me exactly where to find them. I was having problems with bugs on some of my houseplants (yuck!). The employees asked me if i needed help as soon as I walked in the door. I explained my dilemma to them and they knew right away what kind of bugs were on my plants and how to get rid of them! The owner of the store even jumped in the conversation to give me his advice. I've never felt so welcome at ANY store! What a great local business! And the best part, 2 weeks later, no more fungus gnats! My only complaints are that the parking lot is small and they are kind of hard to find, but their new store should solve both of those problems. Thanks Planet Natural for all your help and I will be coming back again very soon!

Note from the Garden Watchdog editors:

Posted on July 17, 2006, updated July 29, 2010 I have been ordering from Planet Natural for the past 5 years and love this company. There selection is the best I have found anywhere. Great folks! Great Products! Great Prices!

Note from the Garden Watchdog editors:

My two cents, for what its worth: I live nearby and shop locally. Planet Natural is located within a short distance from my home which is convienient enough. They do seem to have just about everything tucked away somewhere among their mess (in fairness, they are moving to a new building and will probably receive a nice makeover). If availability of of a large selection of products at a good price and convieniently located where enough to earn my business (and you would think it would be), I would certainly shop there and recommend everyone do so. However, Planet Natural has the worst attitude and Customer service of any company I can think of across the board from the owner on down to every employee in there. (Their attitude is somewhat apparent in the responses above to detractors, everything is clearly stated, its your fault, not ours and if you don't like it.........), thats not exactly said, but it's what HE means. I know this is kind of general, so to give a specific complaint (about their website ironically). They advertise on their site that they accept phone in orders. Being that they are local, I do (did) browse the website prior to going shopping. On one particular occasion, I called in and asked if they had a certain ballast, reflector, and bulb in stock and they replied yes. I then asked if the order could be put together and I would stop by in a half hour. The response I got was, "you can pick all that stuff out yourself when you get here". Again, typical of their attitude. If you wont do it, dont advertise it. My advice, Shop elsewhere unless you are in a real jam and live nearby and can go get what you need in an emergency. Grow Green and Dr. Greenthumbs are better local options, some people don't deserve your business.

I bought 3 mantis egg cases. Only 1 hatched. They stopped replying back to emails. Will never buy from them again!

Posted on July 3, 2010, updated July 5, 2010 On June 23 I sent you this: I am pleased, excited and happy to report that One case hatched Sunday, Father's day, 2 more on Monday and a 4th yesterday. They are wonderful little creatures. I can't wait to see decrease in insects in my gardens! You people give good weight! I have heard of other companies selling egg cases and nothing happened. I have praying mantis at work in my gardens! Thank you! Can you take pre-orders for next year? My friends and neighbors have already contacted you for some this year! July 2nd - today, the 6th egg case hatched. I ordered 5 and received 6 and all of them have hatched! Once again, thank you for "Giving Good Weight" ! I am so very pleased! Oh and my ant problem is non existence since these little guys have hatched! At first I shuffled around in my garden giving them ample warning so I would not step on them. Then I observed how fast they get away from my foot steps! I am so pleased to see them as I work in the garden. I know they are working for me - something was eating at my beans, no more!

I ordered lady bugs in late winter for indoor release. I told them in the order they were for indoor release and they charged me for them immediataely but had no intention of telling me they weren't sending them until spring. I cancelled the order and ordered elsewhere (costed a little more). Now I ordered lady bugs from them again since I figured there wouldn't be a problem in summer. They charged me immediately again but days later sent an email saying it would be one month until I got them. Ok so the live bug business may be intermittent fine, but DON'T CHARGE CREDIT CARDS BEFORE THE ORDER IS READY TO GO OUT. Is it just me or is Planet Natural the only garden company that does that? I order onions and potatoes and stuff and don't get charged till spring when they are sent, why should they charge for bugs before they intend on sending them?

HELLO WORLD - JUST GOT ALL MY GARDENING GOODIES FOR THE SEASON. YOU ROCK PLANET NATURAL!

Note from the Garden Watchdog editors...

Posted on April 3, 2007, updated June 4, 2010 I recently purchased a compost tumbler online from Planet Natural. I was having a hard time deciding on which composter to get and sent several e-mails off to the company before purchasing. They answered all of my questions promptly and were always very helpful. My composter arrived quickly and in good shape. I will definitely be ordering again from Planet Natural. I will also say, that before purchasing from them I shopped around. Not only did Planet Natural have a large selection of composters, they had some of the best pricing.

Note from the Garden Watchdog editors...

I have been a long time shopper at Planet Natural and after a particularly good experience last week, it's time to share a review. Over the years I have purchased items large (compost tumbler) and small (borax ant bait) from Planet Natural. Every purchase has been a positive experience. In particular, I rely on their great selection of organic fertilizers and it's the only stuff I use in my garden. I have always gotten helpful advice and I've found the company owner to be particularly helpful and like-minded when it comes to helping me figure out my organic garden challenges. Last summer a garden visitor was admiring our healthy, productive vegetable garden and asked "what's your secret?" Not that there is any single secret to a good garden, but my best advice was to use Planet Natural fertilizers, which my plants seem to really love. I appreciate companies like Planet Natural that offer organic and healthy solutions, along with realistic and practical advice. I don't know of any other companies that can match this great combination!

Hi I thought I would write up my experience ordering from this company... What I ordered: Beneficial Insects When I ordered it: 4/15/2010 How I ordered it: Website There was an immediate confirmation email sent to my email address detailing the order and communication that another email would be sent when the order ships. There was clear, concise information with details on how Beneficial Insect deliveries are handled on the webpage that I ordered from: "Beneficial Insect orders received through Wednesday AM will be shipped the following Monday or Tuesday. If multiple shipments or a later ship date is required please specify on the shipping page of the check out process." As I missed that next weeks delivery window I did not expect any action to be taken on my order.... On Tuesday 4/27/2010 I received a confirmation email indicating my order had shipped (free shipping via USPS). On Thursday Morning 4/29/2010 at around 10:30am my order arrived in my mailbox. All in all they did just as they said they would and on time! The delivery time beat my expectations as it was free delivery via USPS and the order arrived in great condition. Thanks for the great job!

I order my 500 red wigglers on 14Dec2009, charged my card the next day, but my order was not shipped until the 21Dec2009. The arrival date was suppose to be the 23Dec2009 (2 day free shipping). I guess the 2 day free shipping means longer then 2 days with live worms or anything that is live for that matter . I'm not sure who to blame, Planet Natural or FedEx because it took a week to process before shipping and now it is the holiday season and a snow storm in Denver. My worms went out on the trucks on the 23Dec2009 and also went back to the warehouse the same day. So most likely I'm not going to get live worms that I purchased, I'm going to get dead worms on the 28Dec2009. How long do worms survive in a shipping box, its not going to be 7 days. This is also my felt, should have purchased local and paid more and received what I order (live worms in this case). Advice for Planet Natural, online business is done overnight if you are going to take my money overnight. If you can't ship what you are selling in a short amount of time then don't bill me until shipped. My advice go somewhere else and shop. Most likely you will get what you paid for.

Like genessee, I also ordered and payed an exorbitant amount for 2 day shipping, and assuming they had sent my order (since they charged my card IMMEDIATELY) I went down to my PO box two days in a row to pick it up. Now that would not ordinarily be a problem but I have an injured foot that makes it very difficult to get around. Besides, I need the stuff I ordered ASAP, that's why I paid for 2nd day air! When I called them and asked what happened to my order, they were less than apologetic, but the girl looked it up and said she would send out my order overnight. I asked if that included the lacewings and she said that those would not go out until Monday, meaning I would get them next Wednesday at the earliest. This was not good news. So yeah, I raised my voice a little about that, said I need them now as the mites are wreaking havock on my echinacea and I'm having a party here at the end of the month. Then without missing a beat she told me she was canceling my order! I recommend everyone avoid ordering from them like the plague! This is by the way the first negative web posting I've ever done on any company. They deserve it for their terrible terrible customer service!!!

Ordered trichogramma wasps and green lacewings from them. Fast order processing, fast shipping, knowledgeable staff, and free shipping on beneficial insects. In addition, they have some more exotic beneficial bugs that many other places do not carry. I would highly recommend these guys.

I received my order right away and was very happy with their customer service. I will use them again.

I got a composter for Planet Natural about two or three weeks ago, and I've been meaning to post a review here because I stopped by this website when I was checking them out myself. Aside from the fact that their credit card processor kept telling me my address didn't match up with whatever records they check, Planet Natural was terrific on the telephone and helped me quickly place the order. It showed up quickly by FedEx (free from PN by the way) and the composter is terrific! No problems; great company; TERRIFIC price. Did I really just a give a review on the web? First one! They deserve it. Great company. I know I'll be back.

Very fast shipping! I ordered my products on a Friday and had them in hand by Wednesday! Very good at communication, too. This is my first order from them, and so far so good. I ordered Greensand, Worm Castings, and Rose Food from them. I am trying to go the organic way for the first time! We'll just have to see how the product works now. But I feel confident that it will work well. Good job and keep up the good work. You have a great variety of hard to find organic products that are so important for today's ecosystem.

I had my heart set on a CompostTumbler, and watched eBay, Craig'sList and many other sites for weeks for the best prices, shipping fees and delivery times. Planet Natural had a competitive price, offered free shipping on this large, bulky item and promised quick delivery. The free shipping special saved me about $75. The CompostTumbler arrived approx. 1 week later, much quicker than the 4-6 weeks promised by most sites. I'm delighted, and have a yummy batch of black gold brewing in it now!

Excellent selection of hard to find organic fertilizers, reasonable prices, prompt delivery.

Free shipping on heirloom seeds is a great deal! Nice selection of unique flowers and vegetables. Placed the order on a Sunday night, and received the seeds on the following Wednesday. Everything is sprouting, except for one thing, but it's my fault. The petunia seeds are fine like sand, and I accidentally spilled them on the clay and not in the bed. Maybe a few of them will make it anyway.

I read the post about worms below and wanted to give my thoughts. I have been ordering ladybugs and fly parasites from Planet Natural for the last 15 years. They have always shipped in a timely manner and they guarantee live delivery. When I had trouble with a ladybug shipment last year (it was extremely hot here), I called them and they sent me another package the next week. They only ship their bugs on Mondays, so I guess if you ordered at the beginning of the week it could take 10 days or so for an order to arrive.

Note from the Garden Watchdog editors:

I placed an online order for 500 red wiggler worms. The bill was charged to my credit card immediately, but the worms were not shipped until 11 days later. Their customer service page was constantly down. When the FedEx box arrived, I opened it and noticed a very bad smell that indicated decaying worms, which I found when I emptied them into the worm bed. I will not order from Planet Natural again.

At Planet Natural we guarantee live, timely delivery of our beneficial insects/worms. Beneficial Insect orders received through Wednesday AM will be shipped the following Monday or Tuesday.

Beneficial Insects are shipped free of charge via either Fed EX or Priority Mail, depending on the insect ordered. Shipping methods are posted on individual product pages.

We offer both customer service and help pages online and post our 800# on the top of each page of our website.

I ordered two items from Planet Natural and had no problems with fufillment and shipping. They sent three emails (order, receipt, shipping) and everything arrived promptly and in order.

I ordered 48% copper fungicide from Planet Natural. They sent me 10% copper fungicide. I even checked my "order history" at their web site, which confirmed that I ordered 48% copper fungicide. I wrote to them, and they wrote back saying "You were sent the correct product that you ordered." and then said that the supplier no longer makes the 48% solution, and they will update it on their site. Fine, so the 48% formulation is no longer available, but don't tell me I got what I ordered!

Excellent selection of fertilizers, soil amemdments, and hard to find plant care items, They even sell helpful bugs!. A "must have bookmark" for those in the know... Fast service.

I am a 3rd grade teacher in Wyoming and our class is beginning to learn about the benefits insects have when being used for gardening. I recently called Planet Natural and spoke with an employee who was very helpful in getting us started. They gave me all the information I needed on praying mantis, lady bugs, and worms and got my order in as soon as possible. Knowing how the bugs should be kept, released and fed helped me to make this learning experience for my class worthwhile and fun! Thanks Planet Natural. I will make sure to pass the word on to other teachers.as well!

Note from the Garden Watchdog editors:

I have been purchasing home gardening supplies from Planet Natural for about 10 years now. Many of the products I have purchased I didn't even know existed until visiting their website. Mostly I have purchsed online and have had no problems with delivery time or product cost/shipping, but on occasion have oredered directly over the phone and found the staff to be knowledgable and very friendly. I have without reservation recommended this company to many of my friends and neighbors who are much more avid organic gardeners than myself and have had nothing but positive feedback from them as well.

Planet Natural is one of the best organic gardening companies I've dealt with. The website is so informative and easy to navigate. I was able to figure out exactly what pest infestation I had and how to treat it without using chemicals. But, the best part of my experience with this company was that I could actually call and talk to someone. The person I spoke with was polite and knowledgeable and seemed to genuinely care about my needs as a customer and organic gardener. Its so nice in this day and age to know that you can find a company that isn't corporate and is willing to care about you as a person, not just your dollar amount. I suggest Planet Natural as a very reputable source for any organic gardening need you may have: Even if its only a bit of information! -Vancouver, Washington

As I leave fairly close (by Montana driving standards) I have not mailordered from them, but they are one of my top favorite suppliers. Great selection, and their Semaspore has reduced my grasshopper problem from utterly horrendous to simply bad, a huge improvement! Staff has always been helpful and the owner has personally loaded purchases into my van for me.

So far I love this company. Everything comes in on time and they have so much great organic stuff. They also have the best in bugs. You may be surprised by how many companies not only don't sell the Nematodes they don't even know what they are for. I over watered a plant. Yeah bad me. That was before I bought a water meter (from them). I tried and tried everything known to man and then I got my catalog in the mail from plantnatural.com. My solution. It was like an angel speaking to me.

After ordering and paying an exorbitant amount for 2 day shipping, they waited 5 days to ship out the merchandise. When I called them and politely protested, they were so extremely cavalier that I asked to speak to the manager. The owner of the company came on the line and it was very clear why they have such a poor customer service attitude, despite their advertisements claiming otherwise. They obviously take their cues from the attitude of the owner. The man was loud, rude and an absolute bully. This is by the way the first negative web posting I've ever done on any company, but since this was the "owner of the company" as he loudly proclaimed, I felt it deserved to be communicated to others. Ann Lark in Colorado

First time I ordered from this company. I received my order quickly, no complaints. They also have a great selection of products.

Got my order correct and quick. No complaints. First time orderer so I will be back. Thanks for a good experience.

Although it took a week before they shipped my nematodes, I did receive them perfectly packaged. And it was free shipping. I do plan on ordering from them again in the future.

I have ordered from Planet Natural twice now. Both times the order arrived in a timely fashion without any problems. They carry an extensive line of organic supplies, especially fertilizer, including some hard-to-find stuff like rock dust. In addition to gardening stuff, they also carry some natural home and bath products. I recomend checking them out.

I placed a order with this company on 3/29/05. I received the order on 3/31/05. They shipped the very same day I ordered. I am very impressed with the speed of shipping, especially when they said it would take 1 week to 10 days.

I also ordered ScanMask and it was delivered promptly and in a ventilated box clearly marked perishable. As noted previously, gnats disappeared in 24 hours and I am a happy camper!

Through no fault of Planet Natural's, FedEx screwed up my delivery. The missing packages were eventually found (thank goodness) and the items I ordered are fine. The people I talked to at Planet Natural were vey courteous, which is always appreciated. I was drawn to them because of the wide range of soil amendments they offer as well as composters and their prices are competitive. I would order from them again.

I ordered Scanmask from Planet Natural. First off, I sent two emails to this company and both were answered promptly and politely. I compared prices with other sites and Scanmasks are the best and they have a wide selection of products. I love the free shipping! The product came packaged very carefully and professionally. Shipping was quick and I couldn't be more pleased with my experience with Planet Natural. Note: If you don't like giving your credit card information online, Planet Natural will take checks.

Planet Natural's Fish and Kelp Fertilizer is the best NON-STINKY organic fertilizer I've found!