Comments regarding Planet Natural

After ordering and paying an exorbitant amount for 2 day shipping, they waited 5 days to ship out the merchandise. When I called them and politely protested, they were so extremely cavalier that I asked to speak to the manager. The owner of the company came on the line and it was very clear why they have such a poor customer service attitude, despite their advertisements claiming otherwise. They obviously take their cues from the attitude of the owner. The man was loud, rude and an absolute bully. This is by the way the first negative web posting I've ever done on any company, but since this was the "owner of the company" as he loudly proclaimed, I felt it deserved to be communicated to others. Ann Lark in Colorado

First time I ordered from this company. I received my order quickly, no complaints. They also have a great selection of products.

Got my order correct and quick. No complaints. First time orderer so I will be back. Thanks for a good experience.

Although it took a week before they shipped my nematodes, I did receive them perfectly packaged. And it was free shipping. I do plan on ordering from them again in the future.

I have ordered from Planet Natural twice now. Both times the order arrived in a timely fashion without any problems. They carry an extensive line of organic supplies, especially fertilizer, including some hard-to-find stuff like rock dust. In addition to gardening stuff, they also carry some natural home and bath products. I recomend checking them out.

I placed a order with this company on 3/29/05. I received the order on 3/31/05. They shipped the very same day I ordered. I am very impressed with the speed of shipping, especially when they said it would take 1 week to 10 days.

I also ordered ScanMask and it was delivered promptly and in a ventilated box clearly marked perishable. As noted previously, gnats disappeared in 24 hours and I am a happy camper!

Through no fault of Planet Natural's, FedEx screwed up my delivery. The missing packages were eventually found (thank goodness) and the items I ordered are fine. The people I talked to at Planet Natural were vey courteous, which is always appreciated.
I was drawn to them because of the wide range of soil amendments they offer as well as composters and their prices are competitive. I would order from them again.

I ordered Scanmask from Planet Natural.

First off, I sent two emails to this company and both were answered promptly and politely.

I compared prices with other sites and Scanmasks are the best and they have a wide selection of products. I love the free shipping!

The product came packaged very carefully and professionally. Shipping was quick and I couldn't be more pleased with my experience with Planet Natural.

Note: If you don't like giving your credit card information online, Planet Natural will take checks.

Planet Natural's Fish and Kelp Fertilizer is the best NON-STINKY organic fertilizer I've found!

I have purchased from them in the past. In 2003 I had placed an order, which was paid in full Spring 2003. Got another billing in late Fall 2003 regarding same invoice. I paid in protest and informed them it had been paid. They eventually apologized, acknowledge error and sent refund. Be sure to keep accurate accounting records if dealing with them.

Planet Natural is prompt, polite, and professional. They have a good variety of organic fertilizers not available elsewhere in Montana.

I ordered lady bird beetles a few days ago and was concerned about shipping and survival. They arrived quick and in great shape!! For 100+ temps in July that was amazing. Oh, about the price . . . it was great also. Thank you!!