Comments regarding Hortico Nurseries Inc.

Posted on May 18, 2013, updated September 8, 2014
Posted on March 25, 2013, updated May 18, 2013
First of all, very latest bare root roses ever received. Not suitable for warmer mid and south region because they shipped only based on their Canadian weather. Secondly, roses are very tiny, skinny and small. I usually grows bare root roses in 5 gallons pot but I have to grows those mini bare root roses in 2 gallons pots. I can say slightly better than Jackson's and Perkins, canes are little healthier but roots are too short. I ordered roses to see their quality of bare roots, however, I'm not too much expected. Price is cheaper, lots of good variety roses..,not sure true to the name. These will be another challenge for me next few months, if not my feedback will switch to negative. Hopefully leaves out and grow. Definitely first and last time order from Hortico.

After placing my order in December I was notified in February that none of the items were available. I called to question this and the girl I talked to said many of their plants did not come in. When I pressed her about this - I mean how can a company not have ANY of the 30+ items I ordered? - she said she would check and get back to me. After a week, there was no response. I called again and the girl said she was still checking and to wait. After another week I called and talked with John who went through my order and confirmed that they were able to supply all but 2 of my items. I requested replacements and waited for the order to arrive. What a disappointment! I got a big soggy mess delivered to my door. The roots had been bagged in soaking wet soil and many had broken open. Plant stems were broken off and it looked like the box they had been shipped in had broken open. I took pictures and contacted Hortico but never got a response. I planted all of the plants and kept my fingers crossed. A few came up but most just disintegrated into nothing. I did not bother to call them again as I don't believe they will call me back. I consider it a lesson learned and will never order from them again.

I ordered a Double Delight tea rose in June, and it arrived two days later. The plant has done well, but it is NOT a Double Delight rose, despite what the plastic label says. It is a pink variety instead. When I asked for a refund, the company said next year I can have a free rose. I wrote back that I'd have to be stupid to order from them again.

I am posting a negative review to hopefully save someone from investing time and money and save them from a bunch of frustrations.
I ordered a clematis that was out of stock at every nursery I contacted. It was a gift.
I also found a few rose collections that I wanted to order , but wasn't able to do add them to my basket, so I emailed and I asked about shipping charges.
They were unable to supply any of the roses, and unable to give me any shipping estimates...
I was told that I would be given the price of shipping after I ordered as somehow the prices of shipping other types of plants varies more than roses. I ordered and 10$ deposit was immediately taken to ensure the order went through.
Even after the order went through and I received my invoice I had NO IDEA of shipping fees. I was asked when I wanted it delivered, so I gave the date which was within the allowed time frame. Here is what I sent for an email AFTER calling and leaving messages by phone and getting nowhere.
''Hello,
I am writing because today is the 22nd of July, and I have not received any news from you since the 6th of July. I have not received a shipping price, though it is specified on my invoice that the service is to be provided by UPS, on the 15th of July. I am concerned -I would like to know what the shipping charge will be, I would have liked this gift to have shipped on specified date.
Please let me know what is going on with my order, I specified that this was a gift , that I was only interested in the item that I ordered and I had included a message to be included with the gift on your behalf.
I anxiously await news,''
''Hello,
This is to inform you that I will be filing a complaint. I was billed 10$ deposit on my order WITHOUT being informed of the shipping fee that my order would incur. I sent emails requesting this information and was assured that I would get this information before my order was processed. Furthermore, the order was made on JULY 6 2010 and was to ship as a gift on JULY 15 2010. I asked for NO Substitutions. I emailed to get information about my order that HAD NOT yet shipped on the 21 of JULy 2010. I called after receiving NO response via email. This call was placed on JULY 23 and I spoke to John who prompted me to forward the July 21st email to him, which I did that very same day.
I have still not received any information about my order, it has still not been sent to the recipient and I am writing you on July 28th 2010. ''
SOOOOO I would STAY AWAY from this company. The plant finally got there, my friend said it was ''fine''. I have not seen it yet so I can't comment on the actual clematis.
I can say that the clematis cost 15.50$ plus taxe and the shipping cost me more than the actual plant somewhere around 20$.
Never again. Then they emailed asking me for the recipient's email address ....perhaps they felt she should be on their emailing list...I did not give it to them.

Like many others here, I am flabbergasted that this operation remains in business. I have gardened intensively for many years, and because I reside in a rural area, I purchase most of my garden plants from mail order sources. I can report without equivocation that my experience with Hortico is absolutely the worst experience I've ever had with a vendor. Most of the bareroot roses they shipped to me were dead on arrival -- brown, brittle, permanently dormant. When I contacted them about my dead roses, they were very quick to respond with questions regarding how I had treated the roses upon their arrival on my doorstep. They then notified me that I killed the roses because I had soaked them overnight -- far, far longer than the exact 20 minutes that they prescribe. When I then asked why several of the roses survived the deadly soak, John of Hortico responded that the survivors HAD BEEN MORE DORMANT than the dead ones. (Go figure.) Based on that enlightenment, I suggest that anyone ordering Hortico's bareroots request that a dormancy scale accompany each individual plant. The reality is that I have, in the past, soaked bareroot roses (grafted on Dr Huey and on Multiflora) for more than 2 weeks with no ill effects.

More than their refusal to either replace the dead roses or refund my money, it was John's juvenile, goading emails sent in response to my questions about the dead roses that told me all I need to know about Hortico's operation and their total disregard for customer service. I saved those emails and shall pass them along to any of my acquaintances who may contemplate doing business with this outfit.

Posted on December 01, 2009, updated December 14, 2009
Posted on October 25, 2006, updated December 01, 2009
I have dealt with Hortico many times in the past several years with mixed results to begin with, but they are steadily improving. I placed my order last year with them and when they sent it, the order got mixed up with a back order I had placed previously. I contacted them and we straightened out the orders and I was credited correctly and missing plants were put on back order as requested for a specified shipping time. Also, I placed another large order and gave them a list of possible substitutes should my selections be already sold out. They gladly accepted the substitute list and will use it so that my orders are finished cleanly and with no negative surprises. John, Sue, and Diane have been excellent to work with. If you tried them in the past and were unhappy with the experience, try them again, keep the communications open, and see what happens. I think you will be pleased. After all, they do have the largest and most comprehensive stock of roses in the world at their disposal.

Posted on October 16, 2008, updated December 03, 2009
This order took FOREVER to get to me. Despite the fact that I paid extra for faster shipping, it was shipping the slower way (from Canada to Louisiana) and was also shipped almost a month after I had requested. This made a huge difference in it's ability to grow here, as our heat kicks in very early and is too stressful for bare roots to get established. I wrote to Hortico with my complaints several times and never got a satisfactory resolution. The rose did indeed die in our heat.... the ONLY rose out of 35 planted that season that did not survive and the only one that came from Hortico. I will not order from them again. Ev

I ordered 4 roses back in January 09: Black Garnet, Auckland Metro, Souvenir de la Mal Maison and Barkarole. All of the roses except Black Garnet shipped in April. I was not charged for Black Garnet, but I was charged for the other three. I potted them up at the same time in the same manner, and as I've potted at least 50 other happy thriving bare root roses in my garden. Barkarole took off and thrived and is still thriving in my garden. SdelaMM never grew. It tried, but every little green bud that started never got beyond a pimple size before it withered and died. It looked like it had a bad case of canker. I notified Hortico immediately and Katie replied that the rose would be replaced in October. Auckland got off to a slow but decent start but then it too, within a few weeks, began to show the same problems as SdelaMM and then quickly died also. I notified Katie and she sent me an updated invoice showing that the two plants would be replaced in October. I emailed last week (September '09) to check on the order. Katie at first acted as though she had no idea of what I was talking about. So I sent her the email string AGAIN and the invoice showing that the plants were paid for and due to be shipped in October. Her reply was barely intelligible and completely circular. She is either mentally challenged or has taken deliberate obtuseness to an art form b/c she wrote back "confused" about whether or not I had a credit (The invoice clearly shows the plants are owed at no charge) She also added that because they were dealing with "living stock" she could not and had not ever promised plants before, in spite of her two emails stating unequivocally that the plants would be sent in October. And I'm sorry, but I thought that was exactly what they did for a living. I mean, if that's the case, why even fill out an order? Why not just send in your money and let them send whatever they want? In any case, she further stated that Auckland would not be available in October and she didn't know when it would be and SdelaMM might be ready in October, but she wasn't exactly sure. Would I like to wait until spring or choose some substitutes? I emailed back and just asked for my money back. Now I have an email saying that I have to send pictures to prove the plants are dead ... ??? First, I already sent pictures back in April. Now, three months after they are long dead I'm supposed to send pictures?! But, as it so happens, I still have the poor little dead withered skeletons in my compost heap so I hauled them out to take the pictures. I find this step absolutely ridiculous. How can a picture of two dead plants prove anything? This is clearly just another ridiculous attempt to find an excuse not to refund my money. Zero integrity by this nursery. Worst experience ever.

-ordered double plenum geranium , got some purple single
-one other geranium was sickly, only 2 leaves and exposed roots, could not beleive it, took a picture and emailed them, got no response after 2 emails.
-I had ordered some roses in 2007 which were flimzy but seem to pick-up in their 3rd year....I wont try a third time...I learned my lesson.

if at least they would acknowledge my emails....

I had dealt with Hortico for some time and was always pleased with product. I live close to them so was always able to physically pick up my orders. In 2008 their service went out in a handbasket. My spring order was backordered, after numerous emails with no response I gave up, sent them an email and told them to cancel everything. In fall I got a message from them to say that my order was ready. I responded by pointing out that I had cancelled but if the product was in good shape and had not been sitting in a barn somewhere and forgotten about I would take it. I never got a response except to say that the amount I owed was $..... Added to that their prices have risen astronomically and I don't see their value any longer.

I received my first order from Hortico. I ordered Floribunda Honey Perfume and Shrub Doroschen.

They are bareroot. It is perfect timing or a little after to put them in but I should be fine.

Both plants are quite healthy. I will update this as they grow but so far I am pleased.

This company has NO customer service AT ALL!!! I have emailed them with questions several times and have recieved NO RESPONSE. They obviously don't care if they sell anything or not. I will order from another company. DO NOT WASTE YOUR TIME WITH HORTICO!!!

This past January (2008) I ordered a rose from Hortico that I wanted very badly. It was back ordered and being less than organized I forgot about the order. Much to my surprise the rose arrived at my house this month (December 2008). I live in South Carolina and while the winters are bad here....we still have winter. The normal planting time for bareroot roses here is usually February or March.

I called Hortico to ask why they shipped it now and what I should do with it. They assured me that I could in fact plant it now and it would be fine as long as I followed their instructions. I honestly have my doubts so I asked what they would do if this rose dies. They then told me that they couldn't guarantee this rose as it was planted during the Winter. Weren't they the ones who shipped it during the winter?

I planted it but I will never order from them again. This was my first & last time.

I ordered 4 different roses. All arrived healthy, which was great. One rose, George Burns, was so small I thought there was an error in my shipment. The root was as small as my thumb, not kidding. So I called them since they charged me full price. Got the run-a-round, sent an e-mail with a picture of the roses which showed the small GB very well. So after 3 days of calling them, e-mails, etc they said they would send a substitute for free. Get this, free rose that costs me $26 for shipping.

I will not order from Hortico ever again.

Excellent as usual. Good healthy plant, great customer service. I have never had any problem with this company :=)

First warning-Hortico kept my credit card info on record and accessable for over a year, and charged me to ship a back order that I had cancelled months earlier. In the States credit card info cannot legally be kept for longer than 180 days, other Canadian Nurseries ask you for your information every time they ship, not Hortico, beware, ask them to delete your credit info.

I'd gotten a nightmare everything-died order from Hortico years ago, decided to try them again after hearing that the sons had taken over. 2005 order was decent, although many were small and didn't survive winter. 2006 order was terrible, as usual with Hortico many weren't available and so went on 'backorder' and a really nasty surprize, many of the dried out most likely grade 2 plants were on Dr Huey, not Multiflora. When I called them about it I got the run around, no one would give me a straight answer about why the plants were Dr Huey grafted, just finally admitted that they did purchase roses from other vendors on Dr Huey, but would not tell me where they came from. So Hortico most likely is buying low grade roses from American growers and reselling back to the States. If I'd had any idea that the roses would be on Dr Huey I would have cancelled the order, alas nowhere on their website is Dr Huey rootstock even mentioned, they say all their plants are multiflora/canina grafted or ownroot. I buy from Canada for the multiflora rootstock, I don't trust American growers because of the RMV issue here in the States. I was horrified when I saw the Dr Huey, and very unhappy. All Hortico told me was that they offer a replacement on the roses if they died. They would not offer a refund because of the rootstock, even though they were deceptive about it. I planted and babied the poor pathetic things, only to lose them all to the creeping black death. Then to add insult to injury this spring they suddenly and without warning charged my credit card for backordered roses I had told them I didn't want. I had to call and confront them over keeping my credit info and they rectified the situation at breakneck speed. They did offer replacement plants for the roses that had died, I told them not to bother as it was a waste of my time and I wouldn't be ordering from them again.

Hortico has not changed, they may have rare roses that you can't get anywhere esle, but that doesn't mean that they will actually send them to you. You may not get plants on multiflora, you may get grade 2 American grown roses on Dr Huey, with no warning or refund for getting a rootstock you weren't expecting or wanted. I had really hoped after my 2005 order that Hortico was finally going to become a stable and reliable vendor, as I buy all of my roses from Canada, but sadly I was wrong. Order from them at your own risk, question them about the rootstock, and make sure they don't keep your credit card info longer than they should. Good Luck.

In the end of March or April 1 I ordered several roses and two perennials with Hortico. I had done business with them a couple of years ago and was VERY happy. Unfortunately, my experience this time is not as happy.

On April 3 they acknowledged my order ($240ish) and charged my debit card a $40.64 deposit. They confirmed shipment of May 5 on the pdf confirmation.

I engaged a landscaping crew based on that ship date who readied my beds.

On May 1 I called to inquire about my shipment and whether or not it could be pulled in. The CS rep told me it had not shipped but my order was in the process of being checked in the barn for what was and was not available. I said "Not available?" I pre-ordered based on availability! She asked if they could substitute and I said NO since the plan was specifically designed for the roses I had ordered. She assured me I would have my roses the end of the following week. She also agreed to email me to advise which roses were not available.

When I received NO roses/perennials either the 5th or the 12th of May and no email either I called Hortico on Monday May 15 and spoke with Jackie in CS. She informed me that they were just beginning to pull the orders that had both perennials AND roses. I explained that was not satisfactory since I had a landscaping crew on DOWN time that I was paying for and since she could STILL not tell me what I would or would not get and when I would get it, I asked her to cancel the order and refund my deposit. She agreed. I asked that she confirm the cancellation by email and issue my credit that day.

To date (May 18) I have not received the credit to my Debit Card, nor have I received email communication....and when I email the company with read receipt attached to it, the emails go unread and unresponded to.

I think the way this company does business has certainly dropped off...and I would NEVER do business with them again. They are wholly unreliable based on this experience and I will be initiating a credit card chargeback process tomorrow if I do not hear from them today.

I waited the entire month of April for my order, which had been placed in winter. When the month passed and no roses I called. They acted like they never heard of me or my order. Only two roses were now available out of the five I ordered. I asked for immediate mailing as I was having surgery. I recieved them the day of my surgery. I did get them planted but it was quick.I feel if I had not called them I would still be waiting. After having such great experiences with three other companys, I must rate my experience with Hortico as negative.I expect to be contacted if there is a delay or other problem with my order.

I placed an order online on April 24th. The roses I ordered were available. I noticed on the web page that they said they were running behind on their orders. I called them on April 27th to find out if they had received my order and was assured that the order was received and that my roses were available. I asked if they had any idea when they would be shipped out and they did not know at that time. On May 8th, I received a letter in the mail stating that my roses would be shipped out to me on May 10th via second day air, which I had paid extra for. I prepared my garden over the weekend for their arrival. Well, as of yesterday, May 15th, they still had not come. This morning, May 16th, I called them to find out if they had indeed been shipped via second day air because, if they had, they were lost somewhere. I was told that not only had they not been shipped, but they were now out of stock and I would have to wait until next year. No one even contacted me to let me know this. If I hadn't called them, I still would be waiting for my roses. I am so disappointed in Hortico.

My experience was....

Dealing with Hortico has gone from frustrating and disappointing to a total nightmare.
The order took weeks of emails to get half way correct.

At one point I was so frustrated I requested my order to be cancelled and my deposit refunded.
(A 20% deposit they deducted as soon as I placed the order although 1/3 of my requested roses were not available.)
Customer Service refused my cancellation request.

Besides refusing to cancel the order and refusing to refund my deposit.
The experience also involved dead and nearly dead roses upon delivery. A second refusal to refund my money and I was told I had to wait until fall for replacement roses, because their stock was depleted and in unsatisfactory condition.

John convinced me to plant the sickly twigs and I foolishly agreed to give it a go.
Every plant appeared to have some sort of blight coupled with fuzzy mold and brown cankered stems.
They have continued to worsen and one by one are dying.
I feel ripped off. (Heck, I have been ripped off!)
I paid for healthy roses, I should not have been asked to try to save blighted roses.
Any reputable company would have replaced the roses and if replacement was not possible, refunded the money.

OK, if that's not bad enough, it continues, oh yes it gets worse.
Remember John told me all their roses we in unsatisfactory condition and I would have to wait until fall for replacements.
I received an email notice today that the order I "placed yesterday" will be shipped Monday and my Credit Card (which they have on file) will be charged $83.00.
I never placed a second order.
4 out of 5 roses on this bogus order were in the original dead shipment.
The 5th rose was one of the many roses that were out of stock and therefore deleted from my original order.

I have read where people have had good experiences with Hortico, personally I think they got lucky.

This company isn't worth the risk.
Roses are small, poor quality, customer service is a joke and they are so disorganized that I am being fraudulently charged for an order I did not place.

Buyer Beware!

Although I knew about their less than stellar reputation (for additional info check out http://www.gardenweb.com, and go to Roses Forum and Antique Roses Forum), I ordered one rose, Deep Secret, from them which I couldn't get anywhere else. It arrived on time in late February 2005, in good condition, and looked ok, five or six canes, all a bit on the small side, but with a decent root system, comparable to Pickering's plants in appearance. However, the poor rose experienced continuous and severe dieback during the spring until only one cane remained, and that one put out barely any growth - half a foot and one little bloom (plus one new bud now) so far. Frankly, at some point I thought this plant would be my first rose casualty ever, although it looks like it might pull through, but what a tiny weakling! At least it's the correct variety. Over the past years, I have purchased and planted about 100 roses from other vendors, and I've never had never any problems like this with their plants. Thus, my experience with Hortico indicates that this company does probably not sell good quality, and I'll avoid ordering from them again.

I have to express my significant disappointment and surprise after receiving my late 2005 shipment of roses from Hortico.

I think that it is reasonable for a repeat customer like myself, who typically orders 30 to 50 roses per year (yes, I have a lot of roses), to expect that a full order would be sent on time when the order is placed 6 to 7 months before spring delivery. In my case, I placed my order on October 18th (2004) and requested delivery for May 1st - 2nd, 2005 (6+ months later). One would think that this is ample time and, I strongly suspect, well before the majority of other customer orders are placed. I finally received my order on May 31st, 5 weeks after my requested delivery date and this is after many emails, a fax sent directly to John, frantic phone calls and broken promises. Now, even worse news - the roses received are substantially short of my order. This is the second year in a row that some roses were ordered and were not delivered. Apart from the 50 species roses that I ordered for a hedgerow planting, I also ordered 32 roses which were a combination of hybrid teas, shrubs, floribunda and grandiflora. Of this total, I only received 16! That is, only 50%.

I think that this is appalling service, to say the least, and it seems to be repeating itself all too often.

Okay, we all live and learn from our mistakes, I had placed two orders with this company. What a pain in the rear, Their web-site is not accurate, For the stock that they carry. Also I received E-mails asking me what I have ordered. Then I call back, I was told my order was shipped out, Then I was told the next time I called, it was too be shipped in a week. I am very upset with the size of the roses I received to, They are grade 1- 1/2, and tiny. Never again will I do business with them. What a joke. I just pray these are the right roses. Next time I will order from their competition (pickering) A great company to deal with.

Still working to resolve issues. Roses were very small: as of today 3 of 5 showed little and weak growth. (Roses from other vendors planted at same time doing well or replaced by supplier.) Reported to Hortico by e-mail immediately on receipt that I was unhappy with quality of plants. One was a single cane the diameter of a pencil, two with canes smaller yet. No immediate response, but several weeks later got a lengthy phone call: suggested cutting growth back severely. I have done this, but the suggested solution does not address my real concerns. This started out as a "neutral" experience - I've changed that to "negative as I write this: expensive plants and shipping to USA, plants not even close to no.1 grade, delayed customer service and unsatisfactory remedy to my dissatisfaction.

I ordered my perenials in Janurary and finally got a quarter of what I ordered and they were in poor condition they were small most died and they never refunded my money.They told me the shipping would be 29.00 and they billed my credit card 100.00 and they never will get back to me.I would never order from this company again.

Having dealt with 10 mail order rose suppliers in the past 12 months, Hortico is the worst. They sent grade 1 1/2's despite my specific instructions not, promised a refund which I never received, and charged me a deposit which was never credited toward the total purchase price. I have complained twice by phone and twice by e-mail to no avail.

The roses I received were so scrawny that I would never purchase from them again - the poor customer service just makes it worse.

After being promised delivery for over 3 weeks they finally send our order (along with others) to Nova Scotia. We get a call late on Friday that if we want our order we have to drive 600k return trip to pick it up...otherwise they bring it back to Ontario. This after spending $190 for delivery! We couldn't drop everything and lose a day, so they just returned to Ontario with our order!! Then they have the audacity to offer to ship our order out by courier for an extra cost. I've heard other horror stories about this company from other people...but this is unbelievable. Horrible customer service, arrogant emails. Please don't say we are alone with nightmare mailorder stories! Please share the grief! :)

Nicest thing I could say: Stay away at all cost

First of all,I waited 2 years to receive roses.

Order 8 roses but only 6 arrived with receipt written 6 roses. I phoned them and asked for the refund of 2 plant.
2 roses are about $20,but they did not give me full amount. They said because of Shipping cost.
I paid $35 for shipping and where did money go?
They have great selection of roses,but with all
stress I do not want to deal with them again.

Giving a negative rating is not taken lightly. Therefore a recap of negative experiences precedes a positive mention.

I first ordered from Hortico in 2002. The plants were loosely packaged, many of them in baggies (to reduce shipping costs, I presumed). Several plants, to my eye, arrived d.o.a. I informed Hortico; months later, they gave me a credit for the following year's order. Time showed that the plants in question had indeed arrived dead. All other plants, however, performed very well.

I reordered in 2003. When I opened the carton from Hortico, all plants, soil and pots fell to the floor. The box had been packed and labeled upside down (despite the "This Side Up" message printed on the carton's outside). I contacted Hortico by email; I never heard from them.

I appreciate Hortico's extensive selection of hard-to-find plants and their low prices. I do not, however, like the exhorbitant over-the-border shipping costs and shipping times across NY State. I can do better elsewhere.

That company can't care less about its customers. NEVER answer mail. Sent me dead plants
and others in very ba condition. NEVER AGAIN. They should try to learn from real professionnal company like Garden Import in Thornhill, Arcadian Daylylies or Vivaces Nordiques.

Nightmare dealing with this company. Wasn't sure they'd gotten the order as no one sent any type of comfirmation. When we finally got someone to talk with the nightmare continued. The order was sent, not sent, not billed, the billing wouldn't go through - we heard all the excuses. When the roses finally arrived...Roses arrived DEAD. Dead, brown, brittle dead, dead, dead. Company won't do anything about it other than offer to replace at 1/2 price. Seems they won't guarentee anything arriving alive after May. I've done business with other mail order companies and have never had the experience that these people put me through. No matter how tempting their roses are I will never give them another cent.

It is traumatic to relive this mail order experience. Some of the roses I received were no more than twigs. Several weren't sent, though I was never informed they weren't in stock. Actually, I was glad they weren't sent because of the general poor quality, but it took months for me to get a refund (the company wanted to send them two years later, but I insisted on a refund). Customer service was very slow--e-mails and phone calls were unanswered for weeks. One of the roses proved to be understock when it bloomed, but no refund was given. All in all, a nightmare!!

I have had nothing but problems with this company. all of the roses I ordered from them died, even after diligent care, but the worst part is, that they will not contact me back to correct this, I have sent them email after email, more than a dozen, with no response, I ended up calling them one time, and the person that answered said, "all the email sits on the boss's desk until he decides what to do with them", they have definitely lost me as a customer!

This company is a mess. I have never received what I've actually ordered. Many of their varieties are mislabeled and the plants I've received haven't been good quality. Some of them have arrived dead and others looked as though they've been run over or chopped up. Their selection is great, but I think they're over their heads. I don't order from them anymore.

I ordered a number of plants at once from this company, assuming from reading their catalogue that they knew what they were doing. All the Podophyllum peltatum I got were dead, and some had grubs eating the roots. The Amsonia tabernaemontana were all crispy with rotted roots. The reeds had worms. The hellebores were small and some were not even rooted yet, just stuffed into loose dirt, but they all survived and are healthy. Pink Jack-in-the-pulpit also came up, as did Actaea. All in all, about half the plants were okay and the other half not usable, so I would not order from them again.