Comments regarding Leafari

I bought achimenes rhizomes from Jill via Etsy. After just a few weeks I noticed the bulbs were dried out and useless. I messaged her promptly, she answered they were dormant or something. Dormant must mean dead, I guess. My order was almost $40.00 usd and I don’t even have one plant to show for it. I tried messaging her again and she closed her shop on Etsy and the website. So yes, I do feel cheated.

I ordered several dahlia tubers from them. On their website for each dahlia it clearly states that each tuber is “multi-eyed”. When the tubers arrived not a single one of them actually had any eyes. At this point I decided to not make a big deal. Fast forward roughly a month later, and still none of the tubers have eyes. It is now a the point that I’m not a happy customer. I contacted them for a refund, and they kept saying that on another part of their website it shows in detail how their dahlias are stored so they don’t grow any eyes until their customer receives them. This completely contradicts what they say on each of their individual pages for each tuber.

Overall, would not recommend them. This scenario is misadvertising at its finest. They won’t acknowledge the fact that they say two complete opposite statements regarding their dahlia tubers on different pages of their website. It’s one problem to misadvertise, but it’s another when their product doesn’t even grow. I’ve asked for a refund, and they simply stick their nose up.

"On May 31, 2019 3:34 PM, Leafari responded with:

Leafari is a small company, staffed by reasonable people. We have communicated promptly and politely with this customer, providing extensive answers to questions and information addressing her concerns. As we do not respond to demands and threats, there is little value to further discussions.

As always, we stand by our products, information and guarantee, and are happy to work with our customers to support their gardening success.
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