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Comments regarding Broken Arrow Nursery

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21 positives
No neutrals
3 negatives

Comments:

RatingAuthorContent
Negative plant_collector
(35 reviews)		 On Mar 10, 2022, plant_collector Oak Ridge, TN wrote:

Sent these folks two emails recently with questions about a couple of their plants. They never bothered to reply to either. I would not order from any business that has so little regard for their customers.
Negative Jim1945
(3 reviews)		 On Apr 17, 2018, Jim1945 Jamestown, RI wrote:

This is a small nursery that seems to be having problems, perhaps because their head propagator left. My issue with Broken Arrow if their rather deceptive web site. When you go to their site you will see "our Plants, clicking this gives pages of wonderful plants. For many, if you click the photo your get a page of information and the statement "Most items are available at the nursery in a range of sizes. Stop by to select your own or contact us for availability." So I did, I had a list of plants and went to the nursery as directed. They had none. I was told by a woman who had little customer service skilled, that that was a listing of all the plants they carry or have carried. It had no relationship with what they do carry and many on my list she told me that had not carried for years. For that she curtly told me, you have to look at "Pant List (PDF)." I think it is deceptive to list plants by photos and the tell potential customers to "Stop by to select your own" when many of the plants they have not had in stock for years.
Negative Canarykeeper
(12 reviews)		 On Aug 31, 2017, Canarykeeper Menlo, IA wrote:

Posted on August 31, 2017, updated August 31, 2017
Posted on May 19, 2017, updated August 31, 2017
Purchased a tree rated at zone 5 on their website. Tree died during the winter, so was obviously not a zone 5. They refused to do anything, and took no responsibility for their faulty posting. Would not do business with again.

On August 31st, 2017, Canarykeeper added the following:

They also listed a Variegated Mulberry tree as zone 5. It also died during the winter. Everyone else lists it as zone 6 or 7. Again, this company makes excuses. They need to check planting zones better. And there is also zone 5a and 5b. 5b will not survive a 5a winter. My fault for trusting them.
Never again, as they don't really have a guarantee.
On August 31st, 2017, Canarykeeper added the following:

And now they have the paper dolls mulberry tree as a zone 4. And to add to my previous post, I planted the trees in the fall because the company did not have them for sale until then. They were in the ground about 1 month before winter set in. And I can't report them dead until the following Sping (7 months later). And they question that? Unbelievable! And they gave themselves a positive rating here.
And I don't have rodents here because of the outdoor cats.
IA is known for its soil, so not a problem either. Plenty of rain/snow the entire winter. I protected both trees with lots of mulch and burlap, and the winter got down to -18 F. Trees died due to the cold. The end.