Comments regarding LemonCitrusTree.com (John Silvia LLC)

I am conflicted about writing this because the reviews and pictures on Amazon, Etsy, Google, etc., look great (lemoncitrustree.com does business with many partners and is social media savvy).

My purchase was terrible. The 4-5 year improved meyer lemon tree arrived with active crawling spider mites, leaf miners, and black spots on more than half the leaves on the tree.

I reached out to customer support and was told, "no possible way the tree would ship with a pest as USDA makes us grow in seclusion and regularly inspects." But that I should send photos of whole tree including growers pot. After which, the response was, "The farm pulled the trees out of the greenhouses and they may have been in an area for a few days before they were packaged," and a partial refund was sent.

I didn't need or want the refund, I'd like any new plant to not risk the health of my other house plants.

During pandemic lockdown life I've collected 12 indoor plants, all from online companies shipped directly to my house. All but this plant have arrived in perfect pristine condition from all over the country. This was the only fail.

Maybe LemonCitrusTree has other better plants, but if you want an indoor potted meyer lemon tree, go with Four Winds Growers or Fast Growing Trees.

Unhappy with purchase

It would have been cheaper if I went to the local Home Depot store but I thought the trees on their web looked great. What I got was a stick with warmers and a couple of branches. They chopped them off before sending them. Why did I pay for a 4-5 foot tree then?

This companies website is professionally compiled and their telephone service was friendly. As long as you are placing an order with this company and giving them your business/money, you will receive exceptional customer service. However, if you are dissatisfied with their product, you will NOT receive good service, if any.

I purchased three citrus trees with this online company, in hopes that I would receive a product superior, if not equal to, my local franchise store(s). My hopes were quickly squashed, once I received my trees via UPS; the two smaller "trees" were barely the circumference of a pencil, with minimal branches/leaves, and my larger tree had been CHOPPED off across the top to "get it to fit into the shipping box" according to the company's phone support.

I was completely dissatisfied with the products I received, so I requested an exchange for better quality trees, at my expense. The company refused to do an exchange, stating that they would only refund me the difference, if I could provide proof that a local store is able to provide a comparable product at a cheaper rate; I provided EXTENSIVE PROOF that the local Home Depot's 4.5 tree was $50 CHEAPER than their 4.5 ft tree (and would not have paid for shipping - another $40 with this company), but because the Home Depot's return policy differed from this company's, they refused ANY and ALL RESOLUTION.

I filed a claim with the Better Business Bureau against this company, but because LemonCitrusTree.com refused to reply to the BBB's request for information, they were forced to close the case WITHOUT RESOLUTION.

BUYER BEWARE OF THIS COMPANY'S FALSE CLAIMS - their website claims to have great prices and products without sacrificing quality, but their prices and quality do not compete with local retailers (and you pay a lot for shipping). Also, the website claims that ALL PLANTS come with complete care instructions, but I did not receive one set of instructions in all three of my boxes; I have requested the instructions on two occasions, and have yet to receive them. Again, once this company receives your money, you are ON YOUR OWN.