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Comments regarding Larry's Orchids

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  Feedback History and Summary  
6 positives
3 neutrals
5 negatives

Comments:

RatingAuthorContent
Neutral gandyman33
(14 reviews)		 On Nov 18, 2013, gandyman33 Saint Louis, MO wrote:

Posted on November 18, 2013, updated November 18, 2013
On November 4, 2013 I ordered several plants from Larry's Orchids and left a comment asking that the plants be shipped immediately since I was unavailable to accept delivery the following week. I received an email from their customer service department stating that I had missed the cutoff date for shipping that week (Sunday's at noon) and that my order wouldn't be shipped until the following Monday - they only ship on Mondays. Also, in this email I was given the option to cancel my order or hold until another date. Since it was getting late in the season for shipping tropical plants I decided to cancel the order. I sent an email asking that the order be canceled. I received confirmation that the order was canceled but never received the refund (I paid via Paypal). I sent another email regarding the refund and was assured that this was done. To this date I have not received a refund (11/18/2013) and have since contacted my credit card company to dispute the charge. In the past I have had no problems with Larry's but under this circumstance I certainly can't recommend them to others or continue to support their business.

On November 18th, 2013, gandyman33 changed the rating from negative to neutral and added the following:

I received a refund shortly after posting the above comment. I am changing my feedback from negative to neutral. I am giving this company the benefit of doubt and hopefully this was an insolated incident. Who knows I might even given them another chance but it won't be anytime soon....
Neutral LuvMyOrchids
(1 review)		 On Jun 30, 2012, LuvMyOrchids Roscommon, MI wrote:

Posted on June 30, 2012, updated June 30, 2012
WOW!! I have been buying orchids from Larry's Orchids and Tropicals, or their retail store The Orchid Growers Outlet for years, and have never had issue with any of the staff or product. I have no idea where this person gets off treating anyone like that. I can see why Betty cut the buyer off and just said that they would refund his money and be done with him/her, I found her letter to be very professional and to the point of telling this lowlife where to get off. Personally I would have told the buyer where to put it, but she took the high road. Larry's Orchids & Tropicals is a very good company to deal with, do not believe what that jerk wrote....

On June 30th, 2012, LuvMyOrchids added the following:

After reading the rest of the buyers comments, why would he/she expect to be treated any differently?? You come out punching and expect to he handled with kid gloves. The buyer is not always right, and in this case will not admit he/she is wrong..... what an idiot!!! According to Betty's answer to you a simple phone call or a nice e-mail would have fixed the problem in 2 minutes, but NO, you want to pick a fight - you must have ALOT of time on your hands not that you are on a fixed income (ie retired) to pick fights with companies - I guess that everyone needs a hobby in their advanced years....Get a life!!

Note from the Garden Watchdog editors...

It is the policy of the Watchdog that vendors cannot create reviews under different usernames in order to manipulate their company's rating. This review has been changed from a positive to neutral rating so it will not affect the overall ratings given by customers.
Neutral JustMike
(1 review)		 On Jun 30, 2012, JustMike Beverly Hills, CA wrote:

Posted on June 30, 2012, updated June 30, 2012
I can't believe this crazy guy leaving that feedback (and I do mean crazy) I have ordered from Larry's on half a dozen differnt occasions without a problem, and I have spoken with their Customer Service Staff (Michelle usually) and have dealt with Betty, the CS Manager as well. She is a VERY sweet lady that bends over backwards for people (as does Michelle). This loony flys off the handle because the Post Office screwed up. When I lived in Grand Rapids MI (now I live in CA), only 2 hours from them they shipped my order via Priority Mail, NOT parcel Post, unless they have changed thier shipping policy recently. I have always received wonderful plants, and on the one occasion when one plant died, they replaced it within a week, with no hassel what-so-ever. This guy is just looking for a fight and is a a total loser.. I highly recommend Larry's Orchids..... and PS I do not work for or even know Larry if their even is a Larry of Larry's Orchids... (it's a pretty big company)

On June 30th, 2012, JustMike added the following:

So are you going to eat crow and send an appology to Betty when the order finally arrives via Priority Mail??? I highly doubt it, because you live in a little world you have made for yourself of false rumors and incorrect facts. I called Larry's to place an order tonight and asked them about you - The guy on the phone His name is Mike, laughed so hard he almost wet his pants. He read me the rest of the e-mails you sent Amazon. I'm sure that Amazon is going to be talking to you, because you can't treat one of their merchants like that. And by the way...Larrys only ships via Priority Mail so I have NO idea where you go that idea from .... I did find out that there is a Larry and a Larry Jr so two Larrys at Larrys.. kinda funny!!!

I told them that they should post the rest of YOUR e-mails proving how crazy you are... they they are taking the HIGH road for now and chosing NOT to post.

Note from the Garden Watchdog editors...

It is the policy of the Watchdog that vendors cannot create reviews under different usernames in order to manipulate their company's rating. This review has been changed from a positive to neutral rating so it will not affect the overall ratings given by customers.