| Neutral | cleaner001
(1 review) | On Jul 26, 2011, cleaner001 wrote: Posted on July 16, 2011, updated July 26, 2011
Posted on July 2, 2011, updated July 16, 2011
Posted on May 29, 2011, updated July 2, 2011
Posted on May 8, 2011, updated May 29, 2011
Posted on April 25, 2011, updated May 8, 2011
Posted on April 14, 2011, updated April 25, 2011
Posted on April 7, 2011, updated April 14, 2011
Posted on March 31, 2011, updated April 7, 2011
Posted on March 13, 2011, updated March 31, 2011
Until now, I don't have a very good experience with Garderners Club Slovakia (GCS).
Became a member of their site, paid 10 euro's.
Then placed an order(93 euros) and waited.
Apparently I missed some reading in the email: expected send date: jan-march.
There's NO indication, or at least NO CLEAR indication on the owners website what the lead time of the seeds is. The only small indication is "jan-march" in the email that is sent after you place an order which might be overseen easily. Owner states that questions like "where is my order" can't be answered because it will delay progress and you are considered as disturbing. I too did ask that question, since it is the first time that I placed an order there.
The first time this question by email was answered by "see bellow", referred to "jan-march". Even could be an auto generated email. Thats a 3 month time span!
After that I sent some emails and they were totally ignored. Like, what are the seeds that are in backorder then?
About 2 months later I had my inlaw send an email about deliverey time of some baobab seeds, just because my emails were ignored. In FIVE minutes GCS answered, that the seeds could be sent right after they would receive the money.
so they DO have time. This doesn't create any trust.
I think a little more constructive answer could help. Like, sorry but due to backorder of some seeds, we cannot give an exact date of when the order will be shipped. We are sorry for the inconvenience.
That is what I suggested by email, i tried to be constructie, and I kindly requested to reply. Until now, no answer.
Sorry representative of GCS, but "sales conditions"?!, the sales conditions are hard to find on your website, and they don't say anything on seeds being on stock/backorder. I sure CAN read and I sure WANT to read, but there IS nothing to read. If you find it is disturbing that customers ask the same question over and over again, the problem is not with the customers but with the seller, or website.
For now, I keep the experience on negative, when I receive the seeds, i will reconsider my thoughts.
On March 31st, 2011, cleaner001 added the following:
10.35pm march 31. Still nothing.
On April 7th, 2011, cleaner001 added the following:
7 april, still nothing.
On April 14th, 2011, cleaner001 added the following:
April 14th. Still nothing.
Has the order been shipped yet?
On April 26th, 2011, cleaner001 added the following:
STILL WAITING...
On May 8th, 2011, cleaner001 added the following:
nothing received. No reaction on any emails.
paid more than 100 euro's!
Until now it seems like a big scam.
On May 29th, 2011, cleaner001 added the following:
Office Name : Czech republic,
Country : Czech Republic
State/Province : Brno
City : Ostopovice
Street Address : #Posta Posta Ostopovice, Suite/Appartment: Posta Ostopovice
Postal Code : 66449
Business Hours :
Monday From : None to : None
Tuesday From : None to : None
Wednesday From : None to : None
Thursday From : None to : None
Friday From : None to : None
Saturday From : None to : None
Contact Person : Mr. Martin Smetana (director - director)
Phone : 420 - 608 - 366280
Mobile : 420 - 777 - 338925
On July 2nd, 2011, cleaner001 added the following:
DON'T BUY FROM THIS SELLER KPR - Gardeners Club Slovakia ! PAID ALMOST 100 EURO'S AND GOT NOTHING. Mr. Martin Smetana represents SCAM and FRAUD .
On July 16th, 2011, cleaner001 added the following:
Received message that order has been sent on july 16th.
Have to wait. Order was placed january 2011.
On July 26th, 2011, cleaner001 changed the rating from negative to neutral and added the following:
I'm amazed that the seeds arrived today. Not feeling comfortable putting rating to neutral, I tend to leave it to negative.
Although I received the seeds, there's no way that i'm ever going to order again from this supplier. Communication is bad.
It took 6 1/2 months for the seeds to arrive with hardly any communication from their side, and delivery would be 1-3 months.
On Jul 26, 2011, KPR - Gardeners Club Slovakia responded with: "On Mar 17, 2011 10:59 AM, KPR - Gardeners Club Slovakia responded with: In the order confirmation provided estimated delivery period January-March.
So we are still in agreed time period."
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| Neutral | jurpo
(1 review) | On Jun 2, 2010, jurpo HELSINKI,
Finland wrote:Posted on May 2, 2010, updated June 2, 2010
Posted on April 21, 2010, updated May 2, 2010
I ordered seeds December 2008. Seeds came fine during January. That was good. But when I ordered more seeds last November 2009, and I paid in advance to their account, I have not received anything. I have sent them complaint via email 2 times (February, March) and asked my money back or seeds, no response. They don't answer to emails and no phone numbers or address. I know that also some other people have similar problems with KPR (they had larger order, group-purchase). Is that company going to go bankrupt or owner can not run company anymore for some reasons? If company responds my feedback, please give them my email address. I want to find solution, not trying to give negative image or disturb their shop. If no response from them, please keep this message here so that people can do conclusions. If I receive my order during summer, or next autumn, or 2011, I will of course send here message and update status of this case.
On May 2nd, 2010, jurpo added the following:
Not yet any answer from KPR Gardeners Club. My friend sent them email asking seeds or send money back to bank account:
Dobrý deň! Čakám semená. Názov je XXXXXXXX
Myslíte si posielať semená? Martin Smetana vzal peniaze, ale nie semená? Návrat peniaze na tento účet:
SWIFT/BIC: **
IBAN: ***
Ak je problémy, mám kontaktovať políciu?!!!??
It really seems that KPR seeds is defunct, scam, or anyway problem shop. Strong avoid until further notice or owner responds here. Now looking to try to contact some friends in Slovakia so that they could ask details about this from Slovakian authorities / police.
On June 2nd, 2010, jurpo changed the rating from negative to neutral and added the following:
Week ago received email from them, and now received seeds from them. All came, packaging was ok. Wonder why this (whole order) was so much delayed as this was to be delivered in February or March. If they could not deliver everything, they could send email and inform customer, or at least send some kind of message that "delays are possible"
I changed my rating to "neutral" as my earlier experiences of KPR are still weighting positive.
On Jun 2, 2010, KPR - Gardeners Club Slovakia responded with: "On Feb 16, 2011 7:40 AM, KPR - Gardeners Club Slovakia responded with: Negative comments are made only by customers who have not read nor "sales conditions" nor "email confirmation of the order", but neverthless they sent money for their orders.
"The placing of an order by any means signifies the acceptance of the above terms and conditions."
After customer place an order, s/he receive an email confirmation from KPR. This confirmation contains both payment details as well as the expected delivery time of the order.
Some customers pay it immediately, without carefuly reading what they are paying for and when they will receive it. Instead of just quick look on the short email order confirmation, such customers are disturbing many times by the same question "when I will receive my order?".
Any additional conversations with such customers is both not necessary nor usefull. It is just waste of the time which is slowing us proccessing the orders. Due to this reason, as written in our sales conditions, we do not provide additional information for questions "when I will receive my order" if we are still within the expected delivery time which was provided in the order confirmation together with the payment details.
Conlusions: Read, read and read... If you can not read or you do not want to read, kindly do not place orders! Thanks. :-)"
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