I received my order this afternoon. I was so surprised that they had included some free pots and trays that I did not order. The cost of the pots and trays more than covered the shipping cost. I have never used fiber pots before, but now can't wait to see how they work out. This company really goes above what normal customer service really is. I was told upfront that it would take about 10 days to receive my order and they called me the day they mailed it. I checked the postage date and it was the same day they called me. I am very pleased with this company.

Note from the Garden Watchdog editors...

This is the third seed company I have bought from and I have to say I am very pleased and will use them again. I requested a catalog for this on another web site and received a personal note saying they no longer mail out print catalogs due to the company going GREEN and the cost of printing a 800 page catalog. I appreciated their honesty, so I decided to call them and they were so helpful. They spent over 30 minutes answering all my questions. I ordered my seeds using my PayPal account and received them today with a personal thank and over $100 in coupons. I am very satisified with this company and wanted to pass it on.

Note from the Garden Watchdog editors...

"On Nov 13, 2009 6:32 PM, Waddell Farmhouse Seeds responded with:

Thank you. If you need anything else please let us know."

I have never made a postive comment about a company before, but I needed to say something about this one. They had a link on their website back to this one so I decided to leave it here. I have ordered from many companies in my 68 years, but none of them have made me feel like what I had to say mattered. This company really seems to care about the customer first. I told them I always buy seeds for all my family for Christmas, but this year would have to cut back due to the ecomomy and I had been under the weather a little more this year. Mr Waddell was so understanding and listened to me talk for about half an hour. Well, I received my seeds yesterday after 13 days (which they had mentioned), and they
had sent my order plus what I had told them I usually order. They also sent a note telling me to have a Merry Christmas and the extra seeds were their Christmas present to me. If I had used this Company before I would have said it was because of all the money I had aleady spent, but this company did not know me from Adam. Mr Waddell even said I hope you are feeling better in his personal note. Well I have rambled enough, but I did want to thank this company and let everyone else know how I was treated. I will use them again for next Christmas.

Note from the Garden Watchdog editors...

"On Nov 13, 2009 6:31 PM, Waddell Farmhouse Seeds responded with:

Mr Cummings thank you for such kind words. I am glad you are feeling better. The Farmhouse always wants you to know that you are what makes the Waddell Farmhouse special. Have a Merry Christmas and you are so welcome."

First time ever using this company and was pleasantly surprised how nice they were. I have found cheaper seeds, but no company has been as friendly and upfront with me. I really liked that they did not charge my credit card until they called me first and shipped my seeds and pots. You made me comfortable dealing with a smaller company that is not well known.

Note from the Garden Watchdog editors...

"On Nov 1, 2009 9:29 PM, Waddell Farmhouse Seeds responded with:

Thank you for all your kind words. If there is anything else we can do please let us know. If you are ever down in Florida we will be glad to show you around the old Farmhouse and museum. "

I was looking for a new seed company and found them by accident. I decided to order the smallest packet they had and when I received them today, they had sent more seed than I had ordered with a thank you, and a 5% off or free shipping coupon whichever is greater for my next visit. It did take 12 days for the seeds to arrive here in Dallas, but I did receive 2 phone calls, one when they received my order and then 3 days later when they were mailed. They made me feel so comfortable, so I will now be buying my seeds from this company.

Note from the Garden Watchdog editors...

"On Oct 30, 2009 2:15 PM, Waddell Farmhouse Seeds responded with:

Thank you so much for your kind comments. We look forward to seeing you at the Farmhouse again."