Comments regarding Arkansas Berry & Plant Farm

ordered $300. worth of blackberry plants in Feb. 2018. Never received anything. Tried many times to contact them & they never returned my calls. They finally answered an email & promised to get my refund check in the mail. As of June 28, still nothing. They keep making excuses, bad storms, lost files, etc...
DO NOT ORDER FROM THESE PEOPLE !!!!, THEY WILL RIP YOU OFF !!!!!!!!!

Posted on June 27, 2011, updated June 27, 2011
Posted on May 23, 2011, updated June 27, 2011
I started calling Arkansas Berry during mid-April. My husband wanted to know if he could still get some berry vines even though it was late in the season. I finally got a return phone call after 4 messages and 6 days. I spoke with Jamie and discussed the order. She indicated that the items could still be shipped as they were in the cooler. I mailed a money order for $68 and a completed order form. That was 4/29/11. To this day, 5/23/11, I have not received any berry vines or my money back. I have left numerous messages with no response. This is the kind of company that gives "mail order" a bad name!

I ordered in July 2005 and they were going to ship in October but they never arrived. I emailed 20 times at least but never a response. I tried to call but the number was disconneted. I called another nursey in the area and found out that they were relatives and they told me that they hear this all the time. I filed a complaint with the better business and they will not even answer them. I still have not heard a word from them they cashed the check and STOLE MY MONEY.

I ordered 50 blue berry and 100 raspberry to resell to local companies. I called them and they sounded nice and their prices were pretty good. I ordered my plants on the 20th of december and waited till the 1st to call them. Their excuse was that that it was too hot. Then I called them on the 5th and they said it was too cold. I tried about 3 dozen more long distant calls but no one was there. I tried their home phone, cell phone and pager but no one ever answered. So on the 14 I called another nursery and asked about them and they told me that lots of people have had the same problem with them. I WOULD NOT NEVER BUY A THING FROM THEM NO MATTER WHAT THEY TELL YOU OR WHAT ANYONE ELSE SAYS!!

In November of 2000 I ordered several trees, blackberries, and strawberries plants and prepaid plants and shipping cost. My check for over $128 dollars was cashed in January 2000. In mid February I started calling to see what was the problem with shipment. The first two times a female voice assured me the shipment would be shipping soon. The bad weather had made it impossible for them to get to the trees and plants and they were behind. By March 2001 I was asking for my money back. I never could get anyone on the phone again, only the answering machine. I sent several email but got no replies. In February of 2002. I again sent a email asking if they had recovered enough to ship my order this year. To date (10/28/2003), I have never received any plants or trees OR a refund. I never have received a email reply. I checked the web page for them today, and now they have a new phone number showing. All indications makes it look like they are still in business, although I don't know how. From the looks of this website responses they may not ship anything to anyone. Is this the same as mail fraud ?
I DO NOT RECOMMEND ORDERING ANYTHING FROM "ARKANSAS BERRY & PLANT FARM"

I ordered 100 each of raspberry, blackberry, and boysenberry plants and heard nothing. After numerous e-mails and phone calls, only one of whiich was answered by a real person who assured me that my order was in the mail, I called another supplier in Arkansas who informed me that it was unlikely that I would get anything. She said that all of these Pense people are poor business people and are a black eye for the legitimate growers. She suggested that I call the Arkansas state plant board and let them know. I did and got a partial order the next week with no refund or notice of when the rest would be shipped. These people can be shut down if enough complain to the state. I have never been treated like this in any business. How hard is it to answer an email or drop a card or make a phone call. If you want quick service try Nourse (?) nursery in Massachusetts. I had my order in three days with beautiful plants.

They have decent products but they don't have any customer service. They take your money and you don't get your product until weeks after the contracted delivery date. Go elswhere. Someplace where the customer counts even a little.

I will never order from Arkansas Berry and Plant Farm again. They are very late with delivery and never respond to customer inquiries. Go somewhere where customer service counts.

I sent in an order for Cynthiana/Norton grapes with a check in January 2002. After hearing nothing from the company and receiving no grapes I called their number, it was disconnected. I sent an e-mail to make sure they had received my check and order, etc., and they did not return the e-mail. I found another phone number and contacted them--it was hooked up to an instant answer answering machine so I left a message. My check was never cashed and so in mid-March I called another company in Mountainburg, Arkansas, and spoke with the owner of another nursery and he said that the owner of Arkansas Berry was his son and he guaranteed me that either he or his son would contact me that night--which did not happen. So I cancelled my check ($20 cancellation fee) and checked the internet and in the end I was unable to buy any Cynthiana/Norton grapes for this year. Arkansas Berry, either because they are incompetent or simply don't care, never did contact me and screwed me out of a year of planting. So if you order from them, realize your e-mails go unanswered and even though I left messages on their answering machine (3-4) and requested they call me collect and that all I wanted to know was if they received my order--they simply ignored the customer and I never spoke to a live person.

We too had a very similar experience with Arkansas Berry & Plant. Answering machines, late dates, sickly or dead trees and plants, all with the exception of no refund for the strawberries we paid for and never received. We are VERY DISSATISFIED! Go somewhere else.

Strawberry plants ordered in summer of 2001 for shipment in November to the first part of December is yet to be received Feb. 4, 2002. Messages left are not answered and no reply to mailed letters. Of course the plants were paid for at time of ordering. Would advise anyone to avoid my mistake.

I paid in advance for a mail order from this company owned by Pense in Winslow, Arkansas. I did not receive my order so I called and left messages, which were ignored, and my calls were not returned. Finally I called the father of the Pense family and he said they were moving and had problems with the weather, etc. He took a message for the Pense boys and promised they would receive my request for shipment or refund. After 1 month, still no answer so I resent the order with a copy of the canceled check signed by Jamie Pense. I asked for a refund or my merchandise. Over a month later I have received neither. I strongly recommend staying away from these people. In my opinion they are simply thieves

We ordered fruit trees and berry plants, paid in advance and after many follow-up phone calls and emails, finally received a late partial order and finally a refund for the products not shipped. The berries were a complete disaster, I am sure receiving them so late in the season didn't help. Out of 36 bushes, we have 4 survivors. After many numerous tries, they finally responded and promised to replace the dead berry bushes. They assured me that they would be sending the replacements this spring. The shipment never arrived and I could never get any response from them again. I recently attempted to email them again and that message was returned; the address had "permanent fatal errors".

I had very poor service on an order placed with Arkansas Berry and Plant also associated with Pense nurseries. An order for blueberries, grapevines, and blackberry plants failed to arrive at the expected time. Phone messages were left on an answering machine and emails were sent but I received not response until I attempted to cancel the order for being too late for dormancy. The order was then sent, less the blackberries. The cost of the blackberries was refunded but the shipping charge for them was retained. Further, when I issued a complaint about all the plants received being far beyond dormancy I was told that I could return them for a refund but not for shipping. I was very dissatisfied and as a result have advised others not to use either of the suppliers, Pense or Arkansas Berry.