Comments regarding Arkansas Berry & Plant Farm

I placed my order for 118 grapevines in December and requested delivery around the first of April. I started calling and leaving voice mails the second week of April. After reading this forum I decided to try an email and got a response from Jamie within 24 hours explaining she was short handed and the order would be shipped asap. I received the complete order in 2 days and the vines are the best I've ever gotten mail order. Large, healthy and with tons of roots. I will definitely order from them again, and be more patient:)

The plants were about two months late, I called and talked to a lady and she told me she overlooked sending my order and I received my order with extras in just a few days. I first left a message and they returned my call the next day but only got my machine, when I called back someone answered so give them a chance when contacting them. I planted my vines in late february and as of today 7-18-2010 they look GREAT. All was well except the order was late but then taken care of with extras.

Posted on April 26, 2010, updated April 29, 2010
Recently I made an order with this company. Just over 100 bucks with 'shipping'.

My order was a little late and I contacted Arkansas Berry.... they assured me that the order would ship the following day and they would provide a tracking number.

After the order should have been shipped I asked for the tracking number.

Since then I have receiving nothing but silence from them.


It seems clear based on the previous comments that they have not cleaned up their act....and are willing to simple steal your money.

I did tell them I would be leaving a negative response here and got no response......

While it took much longer than anticipated to receive my 3 blackberry, 3 blueberrry and 3 raspberry plants, the people at Arkansas Berry finally delivered all healthy, live plants. It is very hard to get them on the phone; in my experience I had to call and leave a message and wait for about a week for a response. Email sometimes worked faster, but not always. When my first order got lost in the mail, they promised to fix it by adding 6 free plants and they did so. I think people need to understand this is a huge operation with a small family running it and with weather and the sensititivity of berry plants orders may not arrive on time. Overall, I was extremely satisified with my order...customer service leaves a bit to be desired.