Comments regarding Purely Poultry

Ordered peachicks 2/2/17. It is now 8/29/17 and had to cancel order as they still have not filled the order. They will not/can not refund the money into my account(which they blame on my bank) and want to mail me a check (which may or may not bounce?) and refuse to overnight MY MONEY to me. They are snotty in their emails and on the phone. They have used my money to run their business(or for investments?) for 7 months and refuse to pay interest on the money. I believe they are a prime target for a class action suit.

Ordered 8 peacock babies in early march. Was told delivery would be early June. When I email asking for delivery dates they keep putting me off and do it rudely. I asked for delivery date within next week or refund because where we live has a short summer and babies wont survive if we dont get them soon which we told them when we ordered. They have not responded to our email.

I ordered a pair of Sebastopol goslings, my card was "hit" 17 March, I received an email that they would be shipping 20 March, with an additional email to come FROM THEM 21 March, to provide shipping info. Crickets. I emailed them 22 March, was sent response of "looking into it" - it's now after 5:00 pm CT, 28 March, STILL NOTHING!!
They're VERY good at responding, BEFORE one pays - once they have money in hand, however, it seems to be a matter of 'see ya later, SUCKA!!'
Angry? H#ll yes!! I have visions of those poor babies, battered hither & yon, cold, scared, hungry. After paying almost $212.00, (** I ** was NEVER offered free shipping), to deal with apparent "back yard breeders" (& I mean that in the fullest pejorative interpretation), and imagining WHAT those poor goslings have gone through, unless I see a VAST improvement in their "customer service", I WON'T buy from them, nor will I *E*V*E*R* 'recommend ' them.
Semper Fi '
DM

Ordered ten chicks (we were going to keep five, give away five to neighbors). When the order fell behind schedule, we called and were advised they were overbooked and that if we needed something immediately, we may want to look around locally. Upon doing so, we found some chicks locally and proceeded to cancel our order.

The next day, we were told the order could no longer be cancelled despite what we were originally told. We were told the "items" were packed up and on their dock ready for shipment. I was told once a printing label is printed, it can't be cancelled. What a lie! I ship all the time! You can cancel a label and get your money back. I argued with the customer service person and even went as far as calling the owner directly, who told me to "F*** off." That being said, the chicks didn't even ship that day. They shipped 2 or 3 days AFTER our argument.

The day after they shipped, my post office called me to say they were ready for pick up. The box must have been 10x10--and there were 25 - yes, TWENTY FIVE - chicks in it. They didn't even ship from Purely Poultry. They came from a farm in Iowa.

They were not the breed I ordered--these were mutts. Some male, some female ( i only ordered female ).

How cruel is that to the animals? To shove 25 in a box?Luckily, I had a farm nearby who took all 25 and has re-homed them.

Needless to say the company won't work with me on a refund.

STAY AWAY FROM PURELY POULTRY! The owner, Tyler, and his employees, are scammers and obviously don't care about the animals or their customer service.

Based on what I've read on this site, obviously this company does not breed any chickens - they just drop ship from other people.

How deceptive. I would recommend avoiding at all costs.

First time ordering chicks through the mail...Not a good experience at all, initially made order for 15 chicks multiple types. This was changed multiple times which I get its hard to have an assortment hatch at same time. Then when my order of (15 chicks) arrived all it had in box was quantity of 12 chicks and one of the 12 was already dead and another appeared to be on its last leg and died the next day now leaving my total order at 10 chicks of primarily a chicken I wasn't too excited to get in the first place and have now had another chick die today tuesday now leaving me with 9 chicks...The label inside the box was labeled for 16 chicks and marked by hand but only received 12 one dead on arrival and lost 2 since then...Was only rebated for what I didn't receive and the dead chick....How can you change multiple times and then ship an order short, no regards to customers plans..what a disaster!

"On Nov 18, 2015 10:52 AM, Purely Poultry responded with:

We are always sorry to hear about dead chicks. Unfortunately it sounds like your experience with us was not a typical one. As I am sure you are aware, our business is a seasonal one, and availability tends to change drastically October through December. We try to mitigate this reality for our customers but sometimes availability forces us to change shipping dates or offer substitutions. We are sorry that you had an atypical experience ordering through us. Dead chicks and unhappy customers are never what we want!"

They seem nice enough. However, they are not a hatchery, breeding farm, nor do they as a business have chickens at all. When i asked about this on Facebook my post was deleted. When I called i could not get a straight answer. I am very disappointed that people would flip animals/livestock for a quick buck. After research, It is my understanding they dropship all of their sales, get the wholesale discounts from ideal poultry and cackle hatchery and mark them up even higher than those suppliers... it maybe the nature of the business, but it just seems dirty to me.So with good conscience i could not order from them nor support them.

"On Nov 18, 2015 10:35 AM, Purely Poultry responded with:

We are sorry to hear that you feel this way. Our goal has always been to supply our customers with the widest possible range of quality poultry options all in one convenient website. There is no way that a single hatchery would be able to offer the breadth and quality that we carry. Many of our suppliers are individuals, not large hatcheries, who would receive a far smaller volume of business without a relationship with us. We certainly understand and respect your concerns and we want to assure you that the Purely Poultry Family is of and from the poultry industry. As such, we care a great deal about the birds we supply and the people we supply them to."