Purely Poultry

I'm not sure how much of my issues are related to this company and how much are related to ordering live chicks in general. I have no other experience with ordering live chicks. 2/3 of the chicks I picked up Friday were dead as of night fall on Saturday. I rated neutral to try to be fair but of 14 chicks, I have 5 surviving and very good possibility of none of the primary breed I wanted. Most of my issues are labeled as items below - I see them more as items to be aware of if ordering from this company. I wanted hatching eggs but could only find bantam easter eggers as chicks right now. Their selection is pretty large but I ordered late in season so the available selection was limited to about half of the bantams they carry. The minimum order is 15 and I didn't want 15 easter eggers so I ordered 6 different bantam species with about half as easter eggers. One of the chick species was canceled from their side and they refunded before shipping. I only ordered one of that breed so my order had 14 when shipped. They shipped exactly 14 all together in one box with no way for me to tell which breed is which. Upon receipt, there were 9 live chicks and 5 dead in the box. Another never perked up and died within a couple of hours. They have a live arrival guarantee and I submitted a claim for the 5 dead but it is not processed yet so I cannot comment. Not great results but I could have imagined worse. My main issue with this company (Something they can address and seem to know about - and why I probably will not order from them again) Without a tracking number, I had no idea when to pick up chicks at post office. The shipment will not be delivered to your house. When talking to Purely Poultry, they were confident the post office would have order ready for pickup on Thursday. They were not. I don't know about your post office, but mine has lines and is only open when I am at work. I knew I'd have to take a few hours off work, but I had no idea I'd need 3 trips of 45 min each to check if post office had chicks yet. It was a relief when I could hear the chicks from the post office lobby and I knew I didn't have to ask my boss for time off work again. Item # 1 - Purely Poultry is not a hatchery. For remote customers, they are more of a sales service that has different hatcheries that they drop ship orders from. You order from purely poultry and they send the order to another hatchery or farm to ship the chicks to the customer. This is why the selection is large, but it is where there is a gap in information and service support. They know the hatchery that shipped my chicks has the issue of not providing tracking information. There is delay between getting information from the actual hatchery & I suspect it becomes more apparent to customers the more issues one has with an order. Be aware the hatchery that shipped these chicks is in Texas and shipped to my address in Texas which is why Purely Poultry thought I'd get them on Thursday. Item # 2 - The shipment has no indication of what breed each chick is and their site has no pictures of chicks so I don't know what died and what lived. Item # 3 - Their claim form states to enter how many of each breed died or they will not process. I submitted by color since I don't know. From pre-purchase calls, I feel like they will process claim without issue. Item # 4 - I doubt you'll experience same, but company closed down on the Friday my chicks arrived. I talked to them the day before and was told to call back if any issues. I feel like they could have told me they were closed until Monday. Item # 5 - The form does not state to take photos but somewhere on site it said to take photos in case they request them. The photos are reasonable but put it on the form - digging dead chicks out of the trash made this experience worse. Item # 6 - Emails received about shipment indicate a tracking number but it is not in any email nor details of the purchase online. I received date the chicks were shipped and that is it. After searching emails and site, I called them and was told they knew a tracking number wasn't provided because the hatchery didn't provide it to them. This is when I figured out they were not a hatchery. I wasn't aware what effect this would have on picking up the actual shipment - yet. They were trying to retrieve the tracking number but they told me not to expect it before the chicks were received. This is no an uncommon occurrence. Impact of this is in an item below. Item # 7 - Probably true of all hatcheries. Take this with a grain of salt, but I feel like survival rate is heavily dependent on the breed ordered. Again I don't know which breed each chick is but I know which look similar. I feel like I have certain breeds surviving and others that couldn't survive shipment. Sadly, I think the easter eggers may be one that I had the most dead upon arrival and that died within 36 hours of receiving. Item # 8 - Unconfirmed, but I saw no indication that they included any gel food in the box as the site states. It's possible they every single trace but I would think I'd see something. Item #9 - Another item you might not experience - the site indicated a date that I needed to place order by to meet shipment. I thought this would be near the date that the eggs ship out. I believe the date I saw was a week or more before the shipping date. Now I don't think this date has any correlation to shipping date and I think it may only display as a date when they intend to stop shipping chicks due to weather. Don't try to plan around this date if you see it (it doesn't show on site right now and it looks like they are done shipping until spring). Go by the date in the email you receive - the date was accurate for my order. The good - I have contacted them via phone a couple of times and from a contact link on their site. They answer quickly and the people I've spoken to are very friendly and provided quite a few details and tips since I haven't received chicks in mail before. This is their main strength in my opinion - if the rest of the process was as good, I'd highly recommend them. One minor issue with communication - their emails embed their response in a survey email. It's easy to overlook initial communications because the subject and beginning of emails when opening them look like surveys. Be sure to scroll down - once I knew this, it isn't a big issue, but it delayed my order by half a week because I was waiting on an email that I didn't know I had. My experience is mostly from hatching eggs and most have been picked up locally and I get about 80% or higher rates. I've mail ordered serama eggs once and had about 50% hatch and about 40% survive. This sounds common for seramas but I don't think this is common percentages for mail order chicks. Of the remaining 8 chicks, 3 more died but not immediately. I feel like I might have been able to keep them alive if I could have stayed home or didn't need to sleep. I initially focused extra attention on the single chick that died but I think it was too far gone to drink. I didn't really pick out the other problem chicks until late in the day of their arrival. And I really didn't know I had problems with them until the following day. I thought I was at risk of losing one other chick but the other two looked far enough along to survive. All 3 were not as perky as the rest and laying under heat more. We coaxed the 3 to drink and eat every 2 hours until about noon. Upon return I was thinking I needed to check on one that was least active but all 3 were dead. Right at this moment my daughter is on an emotional roller coaster. She is really checking on the remaining chicks often today expecting the worst. I think we are past that - I hope. But at least 5 that died look the same so I'm pretty sure those are 5 of my 7 easter eggers. The 5 that remain were fairly perky upon receipt and they ate and drink without coaxing. So I ended up with about 35% good chicks - and I personally feel like if bantam easter eggers were not in the order, the numbers would be higher. But it may only seem that way because half the order was easter eggers so I'd see more of those die. In either case, I'm assuming I only have 2 or 3 hens and I think odds are that I have no easter egger hens. I'm hoping I can determine what I have after they feather out in a month or so. For the money spent I could have bought 3 or more hens already laying and spared our experience of all these dead chicks. I've tried to not let that influence my review, but there is room for improvement.

This was my first order with purely poultry. I'll have to say that the staff was very helpful and very courteous . There was a lot of communication between us and they were just fine. Answered my calls answered my emails Etc. My order contained Birds that were sourced from two separate entities, which is understandable since they were very different breeds. Obviously they shipped separately. The first batch was call ducks and I've never gotten such perfect Birds through the mail or locally. The second batch, the shipping was handled quite poorly and I required a refund on part of them. They handled it very well very expeditiously and communicated with me through the entire process beautifully. I can't thank them enough for their personable service and for making sure that I was taken care of properly. I am confident that I will do more business with them in the future. I've dealt with hatcheries in the past and really was apprehensive about dealing with a broker instead but these folks were marvelous. I'm glad I chose them for this transaction

One of the best buying experiences I have ever had! A great range of selection, and customer service was top notch. I will be buying all of my chickens this spring from Purely Poultry and recommend them to all of my farming friends. You wont be disappointed!

I've had several orders from Purely Poultry 125 Cornish Cross Broilers, 15 ISA Browns, 15 Variety Chickens, 6 Call Ducklings, and 6 Regular Ducklings and every single order showed up happy, healthy, and alive. The birds are (cornish were) beautiful and exactly what I expected! Great Job, Purely Poultry. The best part? The customer service was unmatched and incredible! Definitely Recommend!

I have ordered chicks and ducklings from hatcheries for years (and also hatched many of my own), but this was my first order from Purely Poultry. I checked several companies, but at this time of year they were the ones who had the breeds I wanted available. And when you add in shipping costs, the prices were comparable to other companies (others have lower prices but high shipping; Purely Poultry has higher prices but free shipping for the birds I was buying). I just received my ducklings this morning, and so far I am very pleased. They all arrived healthy and active -- much more so than the birds I'm used to receiving from other hatcheries, in fact. I know that Purely Poultry is mainly a "buncher" (they organize other breeders rather than hatching their own), but with these results I'm not going to complain! :-) I plan to place another order with them in spring. I hope it goes as well as this one did!

Ordered peachicks 2/2/17. It is now 8/29/17 and had to cancel order as they still have not filled the order. They will not/can not refund the money into my account(which they blame on my bank) and want to mail me a check (which may or may not bounce?) and refuse to overnight MY MONEY to me. They are snotty in their emails and on the phone. They have used my money to run their business(or for investments?) for 7 months and refuse to pay interest on the money. I believe they are a prime target for a class action suit.

Ordered 8 peacock babies in early march. Was told delivery would be early June. When I email asking for delivery dates they keep putting me off and do it rudely. I asked for delivery date within next week or refund because where we live has a short summer and babies wont survive if we dont get them soon which we told them when we ordered. They have not responded to our email.

Hurray....My Babies have arrived!!!....I ordered 4 little lady Silver Welsh Harlequin ducklings several months ago with a shipping date in mid May. I got the phone call this morning at approximately 7:30 from the post office stating they were there. I asked how they appeared and the postal worker said she opened the box enough to see that all were in good shape and chirping. I immediately left work and went to get them. I arrived not 10 minutes later and they are ADORABLE. The ducklings were safely packaged in a ventilated box with a warming pad and hay. They were also labeled clearly. Very satisfactory conditions for their long trip home. This wasn't my first purchase through Purely Poultry, nor will it be my last. I have 2 (Lacey and Gracie) of my previously ordered 3 Welsh Harlequins. Unfortunately the neighbors dog killed Macie. Those ducklings were just as strong and healthy seeming as these. My adult children are considering Purely Poultry to purchase their unusual chicken and turkey breeds. I have needed to call a couple of times with questions and I am always treated with respect. I have found them to be knowledgeable and honest about their product and service. I would HIGHLY recommend this company for your needs.

I ordered a pair of Sebastopol goslings, my card was "hit" 17 March, I received an email that they would be shipping 20 March, with an additional email to come FROM THEM 21 March, to provide shipping info. Crickets. I emailed them 22 March, was sent response of "looking into it" - it's now after 5:00 pm CT, 28 March, STILL NOTHING!! They're VERY good at responding, BEFORE one pays - once they have money in hand, however, it seems to be a matter of 'see ya later, SUCKA!!' Angry? H#ll yes!! I have visions of those poor babies, battered hither & yon, cold, scared, hungry. After paying almost $212.00, (** I ** was NEVER offered free shipping), to deal with apparent "back yard breeders" (& I mean that in the fullest pejorative interpretation), and imagining WHAT those poor goslings have gone through, unless I see a VAST improvement in their "customer service", I WON'T buy from them, nor will I *E*V*E*R* 'recommend ' them. Semper Fi ' DM

Ordering from here is a crapshoot because they do not hatch/ship their own poultry. First part of my order - 10 cornish x - were shipped when it was below freezing temps with no supplemental heat, in a drafty box. Needless to say, they arrived mostly dead. Only 4 made it, and only after some intensive care the first three days. Too much work for meat birds! Second part of my order were 6 call ducks, arrived today. Packaged with supplemental heat and box taped against drafts (and it's 70 outside) All look healthy so far! The positive -- shipping was free, and they refunded my loss of 6 cornish x. (though no refund for all the time I spent nursing the poor things! Luckily I was off work for two days after they arrived, otherwise none of them would have made it) I would have been super mad if I had paid for shipping. I would NEVER chance a purchase from here unless I got a free shipping offer. Also, I was able to get 6 call ducks through the mail - almost unheard of! I was very pleased with this! The negative - I suspect each hatchery they buy from is responsible for their own packaging. So every order will probably be a different scenerio. So, If you can find a free shipping offer, and you don't mind potentially receiving dead/dying chicks, or if you can be sure the weather will be perfect shipping conditions, I can recommend them.

I recently ordered 25 Easter Egger chicks from Purely Poultry, and it was the BEST experience I have ever had when having chicks shipped to me. They arrived in 1 week, and they even included 2 extra chicks! I must have called 4-5 times in the first week of my chicks arriving, and the girls answered every single question I had, and never made me feel stupid. I will DEFINITELY be ordering from Purely Poultry again in the future. They will get all of my bird business from here on out!

Ordered ten chicks (we were going to keep five, give away five to neighbors). When the order fell behind schedule, we called and were advised they were overbooked and that if we needed something immediately, we may want to look around locally. Upon doing so, we found some chicks locally and proceeded to cancel our order. The next day, we were told the order could no longer be cancelled despite what we were originally told. We were told the "items" were packed up and on their dock ready for shipment. I was told once a printing label is printed, it can't be cancelled. What a lie! I ship all the time! You can cancel a label and get your money back. I argued with the customer service person and even went as far as calling the owner directly, who told me to "F*** off." That being said, the chicks didn't even ship that day. They shipped 2 or 3 days AFTER our argument. The day after they shipped, my post office called me to say they were ready for pick up. The box must have been 10x10--and there were 25 - yes, TWENTY FIVE - chicks in it. They didn't even ship from Purely Poultry. They came from a farm in Iowa. They were not the breed I ordered--these were mutts. Some male, some female ( i only ordered female ). How cruel is that to the animals? To shove 25 in a box?Luckily, I had a farm nearby who took all 25 and has re-homed them. Needless to say the company won't work with me on a refund. STAY AWAY FROM PURELY POULTRY! The owner, Tyler, and his employees, are scammers and obviously don't care about the animals or their customer service. Based on what I've read on this site, obviously this company does not breed any chickens - they just drop ship from other people. How deceptive. I would recommend avoiding at all costs.

I have placed two orders with Purely Poultry and have a had a great experience with this company! Their staff is so friendly and knowledgeable (you can't find that everywhere these days!) I first ordered calls ducks in April--the order came to me packaged very well and I had happy and healthy ducklings! I have had them for several months and they are great quality. A few weeks ago I ordered 60 Cornish Cross--no loss and I received two extra. I have ordered meat birds from other locations and have always had some loss in the first few weeks. The chicks are 3 weeks old today and I haven't had a single loss! I am very happy with this Purely Poultry and plan on ordering again soon!

First time ordering chicks through the mail...Not a good experience at all, initially made order for 15 chicks multiple types. This was changed multiple times which I get its hard to have an assortment hatch at same time. Then when my order of (15 chicks) arrived all it had in box was quantity of 12 chicks and one of the 12 was already dead and another appeared to be on its last leg and died the next day now leaving my total order at 10 chicks of primarily a chicken I wasn't too excited to get in the first place and have now had another chick die today tuesday now leaving me with 9 chicks...The label inside the box was labeled for 16 chicks and marked by hand but only received 12 one dead on arrival and lost 2 since then...Was only rebated for what I didn't receive and the dead chick....How can you change multiple times and then ship an order short, no regards to customers plans..what a disaster!

They seem nice enough. However, they are not a hatchery, breeding farm, nor do they as a business have chickens at all. When i asked about this on Facebook my post was deleted. When I called i could not get a straight answer. I am very disappointed that people would flip animals/livestock for a quick buck. After research, It is my understanding they dropship all of their sales, get the wholesale discounts from ideal poultry and cackle hatchery and mark them up even higher than those suppliers... it maybe the nature of the business, but it just seems dirty to me.So with good conscience i could not order from them nor support them.

I was a little worried about ordering from this hatchery, just because of the lack of information about them, I came upon them by chance when looking for a company that sold Sebastapol geese in pairs. Decided to give them a shot and I'm glad to say that they pulled through! I recieved my two little babies yesteray morning as notified. I'm very please with my experience with this company.

I really like this hatchery alot. I made a oreder for 5 chicks last year (they gave me 2 extra), and I had not deaths they were all healthy even at 1 year old. Only thing I dislike is that there "rare brown egg layer" chicks, (most breeds) are always sold out, wish they wernt sold out alot.

I ordered my first batch of chicks from Purely Poultry and received them back in March of this year. Although the process didn't go as smoothly as I would have liked, the customer service cannot be topped. My original order was for several quite rare and hard to get breeds, and the company could not fulfill the order. They notified me right away that they were having egg production problems, and offered me my money back, no problem. I decided to keep my order and went with several other breeds instead. I spoke directly with the company owner, who listened to what my goals were and recommended several breeds. Now, months later, I am happy with his suggestions, and the young chickens are doing well. I did have one entire selection die within days of receiving them, and got my money back for them without question. I have to put some of the blame on the time of year - it was very cold (March) for shipping chicks, and I think the one breed was too delicate for their trip. One nice touch - each group of chicks had nutritional gel provided by the hatchery to help them during the shipping. This seems to be standard practice for this company, and it is a boon for the tiny chicks during a very stressful time. I would be comfortable purchasing from this company again.